• Job planning and supervise a small team of workers (<20).
• Record daily work done for each repair vessels in hard and softcopies, and follow-up with client to sign off Work Done Reports.
• Assist in co-ordination with engineering, vendors, sub-contractors, Classification Society and other 3rd parties as necessary.
• Track work progress, and follow-up on day-to-day operational issues.
• Inventory, store, tools and other monitoring duties are required.
• Any ad-hoc duties assigned.

Requirements

• Possess excellent interpersonal skills and communication skills.
• Efficient, Good Analytical Skills and Able to work independently.
• Willingness to learn and be resourceful in solving problems, thinking out of the box.
• Diploma/ITE with fields related to Marine Engineering or Naval Architecture or other engineering.
• Experience in shipyard preferred with the necessary MOM passes, however, fresh graduates may apply.
• Proficient in Microsoft Office & MS Project.
• Singaporeans / Singapore PR / Malaysians or Foreigners holding relevant permits/VISA may apply.
• Driving license / own transportation will be a plus.
• Excellent proficiency in English (spoken and written), other languages knowledge will be a plus.
• Overtime occasionally on weekends if necessary.

Advance Packaging Integration – Senior Engineer (Package Development Engineering, Silicon Technology Package Integration) (PDE STPI)

We are looking for a Package Silicon Integrator in Package Development Engineering (PDE) Senior Engineer who will lead and drive Micron’s Packaging Technology Development Projects meeting Time to Market (TTM) business unit needs as well as meeting performance targets for Thermal, Electrical, Mechanical, Reliability and Cost. You will collaborate with Micron’s multi-functional team that include Product Development, Wafer level process, Assembly, Test, Manufacturing and Global Quality. Together, we will be responsible for the designing Test Vehicle Development Strategy, and execution to definition, development, and delivery of state-of-the-art product/packages that will shape the future of advanced computing, automotive and mobile products.

Responsibilities will include, but are not limited to:

• Drive package technology integration activities for the silicon test chip development projects and support NPIs to keep roadmap items on track to meet “go to market” timelines.
• Coordinate core team in Development and NPI space of advanced 2.5D/3D packages and standard packaging to drive material and BOM choices, body sizes, manufacturability, and package constructions to achieve acceptable Design for Manufacturing (DFM) and Design for Reliability (DFR) requirements.
• Evaluate wafer design inclusive of bondpad, scribe, pillars/bump and polyimide, and drive materials and BOM choices such as die thickness and mold compound to meet chip package interaction requirements.
• Drive materials characterization from both package and die components to understand chip package interaction mechanism using TMA, DMA, nanoindentation, and packaging mechanical and thermal stress stimulus.
• Drive novel solutions with silicon design and product teams to recommend the optimum package solutions to meet electrical, mechanical (1st, 2nd, and 3rd level interconnect), thermal, reliability, cost, and other system level requirements.
• Interface closely with multi-functional team that include Product Development, Wafer Level Process, Assembly, Test, Manufacturing and Global Quality and manage the product/package to mass production.

Requirements:

• Bachelor/Masters of Science in physics, materials, mechanical, chemical, or electrical engineering. MS or PhD preferred
• 5+ years of relevant experience in semiconductor manufacturing or a related field, with hands-on experience in semiconductor packaging or Frontend processes, specifically in technology on
• Appreciation for Structured Problem Solving
• Ability to interpret die-, package-, and system-level design and simulation (thermal/mechanical/electrical) methodologies and results
• Knowledge in Chip Package Interaction (CPI)
• Experience and working knowledge with 2.5D/3D heterogeneous integration technologies such as WLFO, SoIC, CoWoS, WoW, InFO, and other chiplet/SiP architectures is a plus
• Experience with wafer bumping, package assembly, substrate technology, BOM selection, testing and product development lifecycle
• Excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical partners
• Demonstrated leadership experience in guiding multi-functional teams and driving technical excellence

Keen on the role? Apply now!

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Schedules, assigns, and plans the work of carpentry shop personnel performing a variety of carpentry projects.
• Plans and develops work schedules, equipment usage schedules, priority of carpentry expenditures, and procedures for equipment maintenance.
• Estimates material and labor.
• Monitors the acquisition and use of materials.
• Maintains time, payroll, and material records, and submits reports.
• Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies, construction codes, and the like.
• Ensures budgeting guidelines are met; prioritizes shop expenditures and assists in preparation of capital and operations budgets.
• Interprets University and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Reviews plans and specifications for future buildings, and inspects new buildings to ensure quality work and code and specifications compliance.

Advance Packaging Integration – Senior Engineer (Package Development Engineering, Silicon Technology Package Integration) (PDE STPI)

We are looking for a Package Silicon Integrator in Package Development Engineering (PDE) Senior Engineer who will lead and drive Micron’s Packaging Technology Development Projects meeting Time to Market (TTM) business unit needs as well as meeting performance targets for Thermal, Electrical, Mechanical, Reliability and Cost. You will collaborate with Micron’s multi-functional team that include Product Development, Wafer level process, Assembly, Test, Manufacturing and Global Quality. Together, we will be responsible for the designing Test Vehicle Development Strategy, and execution to definition, development, and delivery of state-of-the-art product/packages that will shape the future of advanced computing, automotive and mobile products.

Responsibilities will include, but are not limited to:

• Drive package technology integration activities for the silicon test chip development projects and support NPIs to keep roadmap items on track to meet “go to market” timelines.
• Coordinate core team in Development and NPI space of advanced 2.5D/3D packages and standard packaging to drive material and BOM choices, body sizes, manufacturability, and package constructions to achieve acceptable Design for Manufacturing (DFM) and Design for Reliability (DFR) requirements.
• Evaluate wafer design inclusive of bondpad, scribe, pillars/bump and polyimide, and drive materials and BOM choices such as die thickness and mold compound to meet chip package interaction requirements.
• Drive materials characterization from both package and die components to understand chip package interaction mechanism using TMA, DMA, nanoindentation, and packaging mechanical and thermal stress stimulus.
• Drive novel solutions with silicon design and product teams to recommend the optimum package solutions to meet electrical, mechanical (1st, 2nd, and 3rd level interconnect), thermal, reliability, cost, and other system level requirements.
• Interface closely with multi-functional team that include Product Development, Wafer Level Process, Assembly, Test, Manufacturing and Global Quality and manage the product/package to mass production.

Requirements:

• Bachelor/Masters of Science in physics, materials, mechanical, chemical, or electrical engineering. MS or PhD preferred
• 5+ years of relevant experience in semiconductor manufacturing or a related field, with hands-on experience in semiconductor packaging or Frontend processes, specifically in technology on
• Appreciation for Structured Problem Solving
• Ability to interpret die-, package-, and system-level design and simulation (thermal/mechanical/electrical) methodologies and results
• Knowledge in Chip Package Interaction (CPI)
• Experience and working knowledge with 2.5D/3D heterogeneous integration technologies such as WLFO, SoIC, CoWoS, WoW, InFO, and other chiplet/SiP architectures is a plus
• Experience with wafer bumping, package assembly, substrate technology, BOM selection, testing and product development lifecycle
• Excellent communication skills with the ability to convey complex technical concepts to both technical and non-technical partners
• Demonstrated leadership experience in guiding multi-functional teams and driving technical excellence

Keen on the role? Apply now!

Job Overview:
We are seeking a skilled Telecommunications Technician to support our mobile retail operations. The ideal candidate will install, maintain, and troubleshoot telecommunications systems, including mobile devices, network hardware, and customer-facing technology. This role is essential to ensuring seamless connectivity and excellent customer service in our retail environment.

Key Responsibilities:

• System Installation: Set up and configure telecommunications equipment, including mobile devices, routers, modems, and other network hardware.
• Maintenance & Troubleshooting: Diagnose and resolve technical issues with telecommunications systems, ensuring minimal downtime.
• Customer Support: Assist retail staff and customers with technical inquiries and provide training on device or system functionality as needed.
• Upgrades & Repairs: Perform software updates, hardware replacements, and general maintenance to optimize system performance.
• Network Optimization: Ensure efficient operation of network connections, including Wi-Fi and LTE/5G, within the retail environment.
• Documentation: Maintain accurate records of installations, repairs, and maintenance schedules.
• Compliance: Adhere to company policies and industry regulations regarding telecommunications and data security.

Job Requirements:

• Education: Prefer if have Diploma or degree in Telecommunications, IT, or a related field.
• Experience: Proven experience in telecommunications or IT support roles (3-5 years preferred).
• Technical Skills:Strong understanding of mobile device operations, network configurations, and telecommunications systems.
  Proficiency in troubleshooting and repairing hardware/software issues.
  
• Soft Skills:Excellent communication skills for customer and team interactions.
  Problem-solving mindset and ability to work under pressure.
  
• Other Requirements:Ability to work flexible hours, including weekends, to support retail operations.
  Physical ability to lift and install equipment if needed.
  

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Key Responsibilities:

• Provide hardware and software support for end-users, including basic server and network troubleshooting.
• Assist with remote access, Wi-Fi connectivity, and video conferencing issues.
• Perform antivirus updates, remote computing support, and network printer configuration.
• Ensure smooth operation of end-user systems, both remotely and on-site.

Qualifications & Skills:

• 2-4 years of hands-on experience in IT support (L1/L2).
• Strong communication skills in English and a customer-facing demeanor.
• Basic understanding of server and network support.
• Ability to troubleshoot issues related to video conferencing, remote access, and network printers.

Additional Requirements:

• Must be customer centrics and able to communicate effectively with clients.
• Location: Marina Bay Financial Center, with the flexibility to support users off-site.

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a detail-oriented and highly organized individual as a IT Coordinator (Banking), to support the Network & Hosting Team of our client in Singapore, which is a top global investment bank.

In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities of the bank. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Requirements:

• Bachelor’s degree in Business, Logistics, Information Technology, or any other field
• Relevant experience is not required but will be an advantage
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Relevant experience in logistics coordination, vendor management, or similar roles, in a network, IT, or data center environment will be an advantage
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Experience working in data center or network infrastructure environments.
• Knowledge of industry-standard logistics practices and shipping methods.
• Familiarity with vendor management and procurement processes.
• Experience in coordinating equipment deliveries in high-security environments.

Working Conditions

• Office and data center environment.
• Occasional travel to data center locations may be required.
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

Job Overview:
We are seeking a skilled Telecommunications Technician to support our mobile retail operations. The ideal candidate will install, maintain, and troubleshoot telecommunications systems, including mobile devices, network hardware, and customer-facing technology. This role is essential to ensuring seamless connectivity and excellent customer service in our retail environment.

Key Responsibilities:

• System Installation: Set up and configure telecommunications equipment, including mobile devices, routers, modems, and other network hardware.
• Maintenance & Troubleshooting: Diagnose and resolve technical issues with telecommunications systems, ensuring minimal downtime.
• Customer Support: Assist retail staff and customers with technical inquiries and provide training on device or system functionality as needed.
• Upgrades & Repairs: Perform software updates, hardware replacements, and general maintenance to optimize system performance.
• Network Optimization: Ensure efficient operation of network connections, including Wi-Fi and LTE/5G, within the retail environment.
• Documentation: Maintain accurate records of installations, repairs, and maintenance schedules.
• Compliance: Adhere to company policies and industry regulations regarding telecommunications and data security.

Job Requirements:

• Education: Prefer if have Diploma or degree in Telecommunications, IT, or a related field.
• Experience: Proven experience in telecommunications or IT support roles (3-5 years preferred).
• Technical Skills:Strong understanding of mobile device operations, network configurations, and telecommunications systems.
  Proficiency in troubleshooting and repairing hardware/software issues.
  
• Soft Skills:Excellent communication skills for customer and team interactions.
  Problem-solving mindset and ability to work under pressure.
  
• Other Requirements:Ability to work flexible hours, including weekends, to support retail operations.
  Physical ability to lift and install equipment if needed.
  

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 48 to 51k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

A CNC Operator has many duties and responsibilities in any field of production. Some things expected of a CNC Operator daily include:

• Read and understand blueprint designs
• Set up machinery for production
• Rework metal to create the blueprint design
• Measure and verify all calculations prior to setting up the machinery
• Maintain a clean and organized working environment
• Complete routine maintenance of their machinery
• Enter all relevant codes to specify the feed, speed, and cut of any toolpath for a CNC

This position is responsible for, but not limited to, the following:

• Oversees and directs our CNC operations, ensures technical and process compliance, manages quality and production KPIs, and performs supervisory tasks.
• Ensures OEE of machining centers is within operational parameters.
• Responsible for the quality, production output, and scheduling of CNC machines.
• Performs the jobs of machinist or visual inspector as necessary.
• Conducts and oversees training for machinists and operators, introduces new employees to policies, and provides mentorship for CNC operations.
• Coordinates with managers to resolve inter-line challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Works with Process Engineering to implement new processes via LEAN principles and 5S. Familiar with lean manufacturing concepts and use daily in production.
• Collaborates with departments managers to resolves operations challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Acts as the technical and operational leader; motivates and guides employees to improve productivity, product quality, and efficiency.
• Extensive knowledge of machining expertise, familiarity with CNC programming, ensures quality compliance, and takes corrective action as necessary.
• Conducts and supports hiring, promotions, and disciplinary actions; manages production schedules and ensures all records are accurate and up to date.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

This position is responsible for, but not limited to, the following:

• Oversees and directs our CNC operations, ensures technical and process compliance, manages quality and production KPIs, and performs supervisory tasks.
• Ensures OEE of machining centers is within operational parameters.
• Responsible for the quality, production output, and scheduling of CNC machines.
• Performs the jobs of machinist or visual inspector as necessary.
• Conducts and oversees training for machinists and operators, introduces new employees to policies, and provides mentorship for CNC operations.
• Coordinates with managers to resolve inter-line challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Works with Process Engineering to implement new processes via LEAN principles and 5S. Familiar with lean manufacturing concepts and use daily in production.
• Collaborates with departments managers to resolves operations challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Acts as the technical and operational leader; motivates and guides employees to improve productivity, product quality, and efficiency.
• Extensive knowledge of machining expertise, familiarity with CNC programming, ensures quality compliance, and takes corrective action as necessary.
• Conducts and supports hiring, promotions, and disciplinary actions; manages production schedules and ensures all records are accurate and up to date.

As a Senior Consultant, Operational Technology (OT) Security, you will be responsible to establish thought leadership, pursue opportunities and deliver projects in emerging domains. Current topics of interest includes security for Cyber Physical Systems (Including Operation Technology(OT)/Industrial  Control Systems (ICS), 5G use cases and IoT), Data Protection (including Post-Quantum Security), AI for Cybersecurity and Cybersecurity for AI. You will also be responsible for the joint research lab partnering Institutes of Higher Learning to conduct research and development in next-generation cyber security technologies.

You will play a pivotal role in advancing our organization's R&D initiatives by identifying vulnerabilities, developing cutting-edge solutions, and collaborating with cross-functional teams to ensure robust OT security strategies. You should expect to take on a role that leads technical and project management of OT/ICS security project delivery or play an active role in pursue and response to new OT/ICS security opportunities (depending on alignment to candidate profile) too.

What will you do?

• Play a technical role in OT/ICS security consultancy projects.
• Take on the responsibility to independently manage and deliver OT/ICS security projects. Typically for projects dealing with advanced/critical systems or projects that takes on the OT/ICS Security workstream of a larger new site construction project.
• Perform technical management and project management aligned to best practices of project management, OT/ICS security and systems engineering for complex/critical systems.
• Take and lead and own the planning and execution of the project delivery
• Key point of contact for the project overall with a focus on stakeholder management.
• Responsible to drive the coordinate of activities in complex project environment to execute the project and project plans
• Ensure smooth and proper integration of the OT/ICS security project workstream activities with the technical and non-technical workstreams activities in the larger construction/development project
• Complement the OT/ICS Security technical specialist and take on part of the technical work scope in the project execution as needed
• Play an active role in pursue and response to new OT/ICS security opportunities when necessary
• Play an active role and work with various parties involved for business development, outreach, technical pre-sales and thought leadership relating to OT/ICS security.
• Coordinate with various parties involved to develop project proposals, plans and budget in response to opportunities.
• Keep in touch with trends and market offerings in OT/ICS security domain
• Take on a commercial perspective regarding go-to-market for transiting R&D topics to commercial offerings
• Play a key role in developing programme plans in emerging technology domain of interest (OT/ICS Security)
• Participate in engagements relating to commercializing and go-to-market in emerging technology domain of interest (OT/ICS Security)
• Drive clear results of projects in alignment with strategy and vision
• Identify external collaborators (for funding, co-innovation, go-to-market and etc.) in alignment with strategy and vision

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Schedules, assigns, and plans the work of carpentry shop personnel performing a variety of carpentry projects.
• Plans and develops work schedules, equipment usage schedules, priority of carpentry expenditures, and procedures for equipment maintenance.
• Estimates material and labor.
• Monitors the acquisition and use of materials.
• Maintains time, payroll, and material records, and submits reports.
• Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies, construction codes, and the like.
• Ensures budgeting guidelines are met; prioritizes shop expenditures and assists in preparation of capital and operations budgets.
• Interprets University and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Reviews plans and specifications for future buildings, and inspects new buildings to ensure quality work and code and specifications compliance.

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.