The exceptional EY experience. It's yours to build.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity:

We are seeking a proactive and experienced Digital Product Manager to join our team. The successful candidate will manage the entire product line life cycle, from strategic planning to tactical activities, guide product development from conception to launch, and evaluate product functionalities and performance.

Your key responsibilities:

1. Manage and oversee the entire product line life cycle, including strategic planning, development, and tactical execution.
2. Develop and support product positioning strategies based on customer demands and market trends.
3. Guide the entire process of product development from concept, design, implementation to launch.
4. Regularly evaluate product functionalities and performance, and propose enhancements based on market feedback and consumer demands.
5. Conduct comprehensive market research to identify potential partnerships for the product, and generate innovative ideas for increasing market share, improving customer experience, and driving growth.
6. Oversee market research studies to keep abreast of new technologies and competitor offerings.
7. Lead in the development and presentation of business proposals to capitalize on new business opportunities.

To qualify for the role, you must have

1. At least a Bachelor’s degree in any of these faculties - Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies)
2. Proven experience as a Product Manager or similar role in the digital industry.
3. In-depth knowledge of product management principles, concepts, and techniques.
4. Experience conducting market research, product positioning, and marketing strategies.
5. Exceptional project management and organizational skills.
6. Strong problem-solving abilities, coupled with excellent communication skills.
7. Experience in managing cross-functional teams.

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, apply now.

To learn more about our service offerings, visit https://www.ey.com/en_gl/careers/what-you-can-do-here or subscribe to http://www.youtube.com/ernstandyoungglobal

To learn more about careers in EYSG, please visit https://www.ey.com/en_sg/careers or like us on https://www.facebook.com/eycareerssingapore

Are you ready to lead the design and delivery of cutting-edge infrastructure solutions in a fast-paced and transformative environment? We are seeking an Enterprise Technology Architect to develop and implement a modern, secure, and efficient technology roadmap that supports business growth and enhances user experience.

In this role, you’ll collaborate with cross-functional teams to deliver integrated, cloud-first technology solutions while driving automation, reducing technical debt, and ensuring compliance with security standards. If you thrive in designing innovative solutions and influencing stakeholders, this opportunity is for you.

Key Responsibilities

• Strategic Roadmap Development: Create and maintain a technology roadmap that aligns with business goals, emphasizing scalability, security, and efficiency.
• Infrastructure Design: Lead the architecture and delivery of solutions across Modern Workplace, Cloud, Server, Network, Storage, and Cybersecurity domains.
• Automation & Optimization: Drive the adoption of zero-touch automation in technology and workflow processes to improve operational efficiency.
• Solution Implementation: Evaluate and recommend innovative technologies, ensuring seamless integration with existing systems while minimizing operational disruptions.
• Technical Leadership: Review and create high-level and detailed designs (HLDs and LLDs), ensuring adherence to architectural principles and business outcomes.
• Compliance & Security: Ensure that all designs and implementations meet compliance standards (e.g., PCIDSS, ISO 27001, NIST) and cybersecurity requirements.
• Stakeholder Engagement: Communicate technical solutions effectively to both technical teams and senior business stakeholders.
• Knowledge Sharing: Mentor team members, promote continuous improvement, and contribute to the development of architecture principles and best practices.

Requirements

• Technical Expertise: Extensive knowledge of IT infrastructure principles, cloud computing, and end-user computing technologies, with proficiency in platforms like Microsoft Azure, AWS, Office 365, and Dynamics 365.
• Certifications (Preferred): Microsoft Azure, AWS Certified Solution Architect, TOGAF, ITIL, CISSP, or CISA.
• Experience: At least 8 years in infrastructure architecture, engineering management, or solution architecture roles, ideally in a cloud-first or hybrid environment.
• Cybersecurity Acumen: Familiarity with encryption, cryptography, network security (firewalls, VPNs, IDS/IPS), and cybersecurity tools (SIEM, PAM, endpoint protection).
• Strategic Thinking: Ability to create fit-for-purpose solutions that balance business objectives with technical feasibility.
• Leadership Skills: Proven ability to guide teams, influence stakeholders, and drive large-scale technology transformations.
• Operational Knowledge: Hands-on experience with IT service management processes (incident, change, and problem management) and technologies like DevSecOps and Infrastructure as Code.
• Compliance Knowledge: Understanding of audit and compliance standards such as Cyber Essentials and ISO 27001.
• Communication Skills: Strong ability to articulate complex technical solutions to non-technical audiences and manage cross-functional teams.

EA: 14S7084 | Registration No:R1981018

Responsibilities

· Stay at the forefront of emerging technologies and industry trends

· Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

· Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

· Ensure that all technology systems comply with industry regulations and standards.

· Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements

· Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

· 8 years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

· Experience in Generative AI, Large Language Models or other emerging technologies

· Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

· Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

· Working location is in Ang Mo Kio

· Singaporean Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

about the role

• Be the subject matter expert in technology and functional aspects related to regulatory and compliance operations
• Design, implement, and optimize compliance technology solutions, including AML monitoring and sanctions screening.
• Ensure systems align with local and international regulatory requirements, such as MAS guidelines and FATF standards.
• Collaborate with compliance, IT, and business teams to translate requirements into functional technologies.

skills and experience required

• Bachelor’s degree in Computer Science, or equivalent
• Minimum 10 years of experience in a tech delivery role in compliance technology within banking or financial services.
• Strong knowledge of AML, sanctions, and regulatory frameworks, paired with technical expertise in compliance tools.

To apply online please use the apply function, alternatively you may contact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)

What we are looking for:

- Familiar with IT contractual clauses to negotiate with suppliers, as one of the key deliverables of the scope is to review contracts for this role. Good knowledge on information technology contractual clauses:

* Scope of Services

* Payment Milestones

* Min Wage

* Man Days Estimation

* Confidentiality Agreement

* Intellectual Property/Ownership

* Breaches & Indemnity

* Governing Law & Jusrisdication

- Experienced Hire whom is focused on IT Services Sourcing & Procurement, understand the IT services nuances to facilitate on the negotiation with suppliers.

- 2 Types Of Domain (Any One Of Each): Software Application Contracts or IT Infrastructure Contracts

Department:

BANK's Techology Operations Strategic Sourcing Team to review and negotiate IT contracts with suppliers on IT initiatives across the Bank.

Job Description:

- Review and negotiate IT contracts with suppliers on IT initiatives across the Bank.
- Working in close collaboration with the Strategic Sourcing & Procurement colleagues, Group Legal and IT stakeholders to protect the Bank and to optimize the value from the supply market.
- Ensure compliance to BANK'S policies, process standards and guidelines.
- Provide advice on contracts, explain impact of contract gaps and mitigate contract risks to the stakeholders effectively and collaboratively.
- Ensure the right risk culture through strong communication lines with stakeholders and colleagues.

The exceptional EY experience. It's yours to build.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity:

EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors.

We implement information-driven strategies, data platforms and advanced data analytics solution systems that help grow, optimize and protect client organizations. We go beyond strategy and provide end to end design, build and implementation of real life data environments and have some of the best architects, project managers, business analysts, data scientists, big data engineers, developers and consultants in the region.

We are looking for a Data Engineer within the DnA team in our Singapore office. This role is offered on a flexible full time basis.

Your key responsibilities:

• Apply data mining, data modelling, natural language processing, and machine learning to extract and analyse information from large structured and unstructured datasets
• Develop and implement techniques and analytics applications to transform raw data into meaningful
  information using dataoriented programming languages and visualisation software.
• Visualise, interpret, and report data findings and may create dynamic data reports as well
• Design, develop, and maintain the organization's data architecture, including data pipelines, databases, and data warehouses.
• Develop and maintain ETL (Extract, Transform, Load) processes to efficiently move data from various sources to the data
• Implement data quality checks and monitoring processes to identify and resolve data issues in a timely manner.
• Collaborate with data scientists, analysts, and other cross-functional teams to understand data requirements and deliver data solutions that meet business needs.

Skills and attributes for success

• Experience in ETL, Data Engineering, Scripting.
• Knowledge and experience in end-to-end project delivery, either traditional SDLC or agile delivery methodologies (or hybrid approaches)
• Experience in a delivery role on Business Intelligence, Data Warehousing, Big Data or analytics projects
• Exceptional communication, documentation and presentation skills and stakeholder management experiences
• Experience in business intelligence, data warehousing/platform, and data strategy projects

To qualify for the role, you must have

• At least a Bachelor's degree in any of these faculties: Computer Science/Information Technology/Programming & Systems Analysis/Science (Computer Studies)
• Minimum total 3 years work experience in at least 1 of these job titles: (1) Chief Data Scientist (2) Data Engineer (3) Data Scientist (4) Head of Data Analytics
• At least 10 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 is highly advantageous
• Experience in development and maintenance of Data processing pipelines
• Experience developing machine learning workflows
• Work closely with business analysts to create data components
• Application packaging and deployment experience across DEV to PROD environments
• Experienced in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)

Ideally, you’ll also have

• Dashboarding experience with Tableau / Power BI
• Experience in engaging with both technical and non-technical stakeholders
• Consulting experience and background, including engaging directly with clients

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, apply now.

To learn more about our service offerings, visit https://www.ey.com/en_gl/careers/what-you-can-do-here or subscribe to http://www.youtube.com/ernstandyoungglobal

To learn more about careers in EYSG, please visit https://www.ey.com/en_sg/careers or like us on https://www.facebook.com/eycareerssingapore

The exceptional EY experience. It's yours to build.

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too.

We will support you with career-long training and coaching to develop your skills and enhance performance. You will be working with the best of the best in a collaborative environment. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The Opportunity

You will apply your knowledge and experience to shape our services, you’ll focus on client opportunities where your expertise can make a substantial impact, and motivate your team. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues.

We are looking for a dynamic Software/Application Manager who is capable of overseeing software development projects while also taking charge of the testing process. In this role, you will be responsible for managing the entire software development lifecycle, from planning and design to deployment and maintenance, while also leading the testing efforts to ensure the delivery of high-quality software applications.

Key Responsibilities:

• Software/Application Management:

1. Lead the software/application development team, including developers and other relevant personnel.
2. Plan, design, and oversee the entire software development lifecycle, from concept to deployment and maintenance.
3. Collaborate with project stakeholders, including project managers and business analysts, to define project requirements and timelines.
4. Ensure software/application projects adhere to established coding standards, best practices, and quality benchmarks.
5. Manage software/application release schedules and coordinate deployments.
6. Stay updated on emerging technologies and industry trends to guide technical decisions.
7. Oversee the acquisition and development of software systems in organisational units
8. Monitor results and quality of different software solutions and projects impletemented
9. Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.
   

• Testing Responsibilities:

1. Develop and maintain comprehensive test plans, test cases, and test scripts.
2. Execute manual and automated tests to identify defects and issues in software applications.
3. Create and maintain test documentation and provide regular reports on test progress and results.
4. Ensure that testing is carried out in a structured and organized manner, adhering to established testing standards and best practices.
5. Identify and report defects, track their resolution, and verify fixes.
6. Continuously improve the testing process by incorporating industry best practices and tools.

What we look for

• You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
• You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
• You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.

Qualifications:

• At least a Bachelor's degree in any of these faculties - Computer Science, Information Technology, Programming & Systems Analysis or equivalent
• At least 6 years of experience in a relevant industry or consulting role. Management consulting experience gained through a Big 4 or boutique consulting firm is highly desirable
• Experience in engaging and managing a variety of stakeholders
• Prior experience of leading team for projects and pursuits
• Excellent written, communication, and presentation skills in English (additional local language skills are considered an asset)

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

If you can demonstrate that you meet the criteria above, apply now.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Join us and build an exceptional experience for yourself, and a better working world for all.

The Emerging Threat Analyst role is an intermediate level position responsible for driving efforts to detect, monitor, and prevent emerging cyber threats with the potential to lead to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

As an Emerging Threat Analyst, your role is to monitor, identify, and analyze new and evolving threats to Citi's information systems, networks, and data. You'll stay at the forefront of emerging technologies, vulnerabilities, threat actors, and attack vectors leveraging this knowledge to anticipate and mitigate future potential risks. Collaborating with cross-function teams, you'll develop proactive strategies and countermeasures to protect against these emerging cyber threats (or near-term threats), ensuring resilient and strong controls and/or mitigations. You will help create actionable dashboards to identify these threats. You'll author expert reports and provide recommendations for enhancing defensive capabilities. This role also requires the ability to assess and analyze large data sets to identify potential threats and trends. Strong analytical skills, a deep understanding of cyber principles, big data experience, creativity, and a proactive mindset are essential for success in this dynamic and critical role.

Responsibilities:

• Develop corrective action language for Information Security (IS) gaps and ensure risk closure meets Citi requirements or industry best practices.
• Facilitate the implementation of approved IS tools and identify/recommend new or improved security solutions or emerging technologies.
• Mitigate risk by analyzing the root cause of issues, impacts to business, and required corrective actions and develop security solutions.
• Ensure IS compliance and seek opportunities to enhance the efficiency of IS policies and procedures.
• Identify significant IS threats and vulnerabilities, and define appropriate controls for discovered threats, documenting the business response.
• Analyze large data sets.
• Disseminate changes to IS regulations and standards to Business and Program owners.
• Provide Information Security advice and counsel as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Serve as a conduit between technology and business teams and provide support on a wide range of threat intelligence projects, including the ability to identify, collect, and analyze multiple data sources
• Support incident response function in Singapore.

Qualifications:

• 5-10 years of relevant experience.
• Additional technical certifications are preferred.
• Demonstrated ability to research and apply current information regarding the IS field.
• Consistently demonstrates clear and concise written and verbal communication.
• Proven influencing and relationship management skills.
• Proven analytical skills.
• Intelligence and investigations experience with detailed knowledge in data analytics, cyber security protocols, cyber threat intelligence, and cyber-fraud investigations.
• Experience supporting client matters while meeting tight deadlines and customer requirements.
• Experience in one or more cybersecurity functions such as Cyber Threat Intelligence, Threat Hunting, System Administration, Intrusion Detection / Prevention, Monitoring, Incident Response, or Digital Forensics.
• Familiarity with the NIST Cybersecurity Framework, Center for Internet Security Critical Security Controls.

Education:

• Bachelor's degree in IT, Computer Science, Intelligence, or equivalent experience.
• Master’s degree preferred.

Responsibilities:

· Stay at the forefront of emerging technologies and industry trends

· Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

· Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

· Ensure that all technology systems comply with industry regulations and standards

· Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements:

· Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

· 10+ years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

· Experience in Generative AI, Large Language Models or other emerging technologies

· Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

· Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

Please include in the CV

· Last drawn

· Expected salary

· Notice period

Interested candidates, please submit your CV to [email protected]

EA License No: 06C4642

EA Reg No: R1110624

All applications will be treated in strictest confidence and only short-listed candidates will be notified

Senior Digital Marketing

• Working Days: Mon-Fri
• Working Timing: 09.00 - 06.00
• Working Location: Paya Lebar
• Starting Salary: $3,500 - $5,500 + AWS + VB

Key Responsibilities:

• Develop and implement strategic marketing plans to achieve company objectives and targets.
• Conduct market research and analysis to identify trends, opportunities, and competitive positioning.
• Collaborate with product management and sales teams to develop marketing collateral, sales tools, and promotional materials.
• Manage digital marketing efforts, including website optimization, email campaigns, SEO/SEM, and social media marketing.
• Oversee the creation and distribution of compelling content across multiple platforms, including blog posts, whitepapers, case studies, and videos.
• Measure and analyse marketing performance metrics to track ROI and optimize campaign effectiveness.
• Stay updated on industry trends and best practices to continually improve marketing strategies and tactics.
• Contribute to strategic decisions around the future direction of company's products.

Requirements:

• Bachelor degree in Marketing, Business Administration, or related field.
• 3 years of experience in marketing roles, with a proven track record of success in developing and executing marketing strategies.
• Strong understanding of digital marketing channels and tools, including Google Analytics, CRM software, and marketing automation platforms.
• Up-to-date with the latest trends and best practices in online marketing and measurement

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Assistive Technology Hub is looking for a Speech & Language Therapist to join their team.

Responsibilities:

The Speech and Language Therapist , AT Hub assesses clients for their functional needs and challenges in the areas of speech and communication and plans Assistive Technology interventions that includes trial ,training and recommendation of suitable AT/AAC solutions to clients in need ;training and supporting teachers, caregivers, and parents in the intervention strategies, and processes. The individual may work in collaborative and transdisciplinary teams. The job scope also entails managing risk and service quality, assisting senior colleagues in projects, specialised clinics, research work, performing departmental administration and operational tasks and participating in continuing education. The individual should possess effective communication, and problem-solving skills.

• Clinical
• Education, Training and Development
• Administration

Requirements :

· A relevant Undergraduate or Postgraduate degree in Speech and Language Pathology / Therapy recognized by the Allied Health Professions Council, Singapore with Full Registration, and keen to develop competencies for self and professional development in the areas of AT/AAC .

· At least two years’ experience with clients with multiple disabilities, providing AT solutions.

· An Assistive Technology Professional Certificate / Trainings in the field of AT/AAC will be an added advantage.

Please note that only shortlisted applicants will be notified on the outcome of the job application.

Company Summary:
Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Job Summary:
The Customer Service Support Manager is responsible for leading and managing the entire customer service support team, including technicians and maintenance engineers, to ensure the delivery of exceptional customer support. This role involves overseeing daily operations, optimizing team performance, managing service quality, and maintaining strong relationships with customers.

Key Responsibilities

Team Management:

• Lead, supervise, and mentor the customer service support team, including technicians and maintenance engineers.
• Develop and implement training programs to enhance team skills and knowledge.
• Conduct performance evaluations, set goals, and provide feedback to team members.

Service Delivery Oversight:

• Ensure timely and effective resolution of customer inquiries, complaints, and service requests.
• Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs).
• Develop and refine processes to improve service efficiency and quality.

Operational Management:

• Schedule and allocate resources effectively to meet customer needs.
• Coordinate preventive maintenance, repair, and installation schedules for technicians and engineers.
• Ensure the availability of tools, equipment, and spare parts for field operations.

Customer Relations:

• Build and maintain strong relationships with key customers to ensure satisfaction and loyalty.
• Act as an escalation point for complex or critical customer issues.
• Gather and analyze customer feedback to identify improvement opportunities.

Reporting and Analysis:

• Prepare and present regular reports on team performance, customer satisfaction, and operational efficiency.
• Identify trends, bottlenecks, and areas for improvement through data analysis.

Compliance and Safety:

• Ensure all team activities comply with company policies, industry standards, and regulations.
• Promote and enforce safety protocols and practices in all field operations.

Strategic Planning:

• Contribute to the development of customer support strategies aligned with company objectives.
• Identify opportunities for innovation and cost optimization in service delivery.

Qualifications

• 6+ years of experience in technical support or field service environments.
• Strong leadership with experience managing customer service support team
• Experience working on-site with clients
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting tools.
• Knowledge of industry-specific tools, IT hardware equipment, and technologies

Key Competencies

• Problem-solving and decision-making skills.
• Ability to work under pressure and handle escalations effectively.
• Strong organizational and time-management skills.
• Customer-focused mindset with a passion for service excellence.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Job Descriptions

Maintaining and administering the networks environments including hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
Troubleshooting, diagnosing and resolving hardware, software, and network problems.
Replacing faulty network hardware components when required.
Monitoring network performance to determine if adjustments need to be made.
Coordinating computer network access and use.
Administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
Responding to inquiries from users, IT peers, vendors and to provide technical assistance and support.
Ensure control and compliance for the systems and servers related are available to only authorize users which follows policies and SOPs closely.
Attending audit meetings and ensure proper documentation of all work done.
Vendor management
Establish/maintains customer relationship with partners or internal users to ensure complete understanding of business processes to enable the delivery of viable Infrastructure solution.
Provide PABX support based on Client’s SOP and documentation
Attending to machine faults related to network problems during office and after office hours.
Job Requirements:

3-4 years of network
Network security
HPE network
Wifi knowledge (Aruba or Cisco)
Fortigate, Palo, or Cisco firewall experience
Megapop and SD-WAN knowledge
Work with vendors
Networking best practices
PABX knowledge (will be good)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

KPMG has a strong SAP and Supply Chain Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives incorporating SAP and other leading technology Products. Our practice is further expanding, and we are currently seeking Supply Chain Procurement Solution Consultants to join our team. This position is based in Singapore.

The role involves:

• Responsible for showcasing robust business and technology delivery skills, deep understanding of the Sourcing & Procurement competitive landscape
• Responsible to generate sales and define creative solutions for clients and advocate strategic procurement solution offerings within and outside KPMG
• Gather requirements and ultimately setup a fully functional development, test, and production environment to deliver effective solution deployment scope to the client
• Responsible for making solution recommendations considering scope and client requirements
• Ensuring solution and design complies with the industry standards, processes and technical standards defined for the project
• Prepare the Business blueprint document as per the requirement
• Prepare the functional specifications and ensure delivery of objects as per the timelines
• Create configuration documents and training documents
• Strong problem-solving capabilities in complex, multi-vendor computing environments

The ideal candidate should possess:

• At least 8-10 years of experience doing solutioning and delivery for medium or large enterprise in leading procurement systems (e.g. Coupa) or equivalent Sourcing & Procurement suites
• Procurement solution architecture expertise, capable of acting as an architect and design for leading practice procurement solutions using Agile methodology and leading practices
• Experience outside of Technology initiatives on broader Supply Chain & Procurement Strategy and Operations projects will be an added advantage
• Able to interpret and convert technical requirements into Client proposal offering solutions that addresses business needs
• Able to understand adjacent ERP/ Supply Chain solutions and how they interface with the various leading procurement solution modules
• Deep industry focus in at least one of the following – Retail/CPG, Technology Media & Telecommunications, Financial Services or Life Sciences
• Experience across various functions of procurement product solution services: Procurement, Invoice, Expense, P2P, Supplier Management, Contract Management, Sourcing, etc
• Good written and communication skills
• A highly motivated individual, team player who has the aptitude to problem solve and ability to map customer business problems to pragmatic end-to-end technology solutions

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Description & Requirements
Responsible for Windows servers, AD, DHCP, DNS and GPO implementation and maintenance.
Responsible for insuring the day-to-day operation, reliability, and integrity of the client’s environment. This includes the installation, maintenance, and management of all system related technologies such as VMware, backup, patch management, anti-virus rollout/support/monitoring.
Perform cloud technology administration on platforms such as AWS, Azure, Office365, etc.
The Engineer is responsible to assist in the development of company policies and procedures to support operations, security, and integrity.
Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, network troubleshooting, end-user support and usage reporting as required.
This position is responsible to work with all technology team member to insure proper design of system architecture.
Analyses existing customer system infrastructure and identify potential enhancements to sustain and improve optimization and performance.
Perform MS Windows 2008/2012/2016 and health checks.
Create and maintain documentation, report generation/customization.
Provides clear oral and written communication.
Maintains high quality customer service to customers.
Requirements

Diploma/Degree in Computer Science Engineering in relevant discipline.
ITIL, MCSE/MCSA certification or equivalent preferred.
Minimum 3 years’ experience in supporting and implementing IT infrastructure.
Strong consultancy and interpersonal skills.
Good technical/engineering/development practice.
Hands-on system design and/or configuration experience with Microsoft Technologies, VMware, Backup Software and Cloud Technologies.
Experience in VMware server virtualization and administration.
Working knowledge of Microsoft Server OS Roles and Features is required.
Well rounded technologist willing to learn and understand networking, middleware, storage, backup/restore, automation, system and security.
Experience planning and developing support processes and adhering to best practices
Ability to quickly comprehend the functions and capabilities of new technologies.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

Assistant Manager, Information Systems & Cyber Security

Job Overview: The Assistant Manager, Information Systems & Cyber Security will support the Manager, Information Systems in planning, directing, and overseeing the company’s computer and information systems. The role will involve coordinating tasks related to hardware, software, and network systems while playing a leading role in implementing a cybersecurity framework across both local and regional operations.

Key Responsibilities:

• Develop and manage the organization’s cybersecurity strategies.
• Assess the organization’s IT requirements and identify opportunities to enhance existing products and systems for better productivity, security, and efficiency.
• Advise senior management on system upgrades and investments in new technologies, outlining the benefits for the organization.
• Plan, schedule, and supervise IT projects, including system updates, migrations, upgrades, and planned outages.
• Assist in managing the Information Systems team, provide performance evaluations, and offer guidance for employee development and advancement within the company.
• Identify and facilitate IT training opportunities to ensure employees are equipped to effectively utilize available products and systems.

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, or a related field with at least 3 years of experience in cybersecurity best practices, compliance, and end-user computing.
• Experience conducting security risk assessments and managing incident responses.
• Proficiency in managing Microsoft technologies, including Office 365, Active Directory (ADFS, DHCP, CA, DNS, RMS), and Exchange Service (O365).
• Strong knowledge of security risk management, governance frameworks, compliance (including IT security audits/log reviews), vulnerability management (e.g., vulnerability assessments, penetration testing), application security, and security technologies (e.g., system hardening, IDS/IPS, firewalls).
• Experience with security incident response and security assessments.
• Relevant certifications such as CISSP, CISM, CEH, or other cybersecurity credentials are highly desirable.
• Exceptional project management skills, including experience with budgeting, resource planning, and risk management.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities

· Stay at the forefront of emerging technologies and industry trends

· Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

· Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

· Ensure that all technology systems comply with industry regulations and standards.

· Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements

· Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

· 8 years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

· Experience in Generative AI, Large Language Models or other emerging technologies

· Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

· Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

· Working location is in Ang Mo Kio

· Singaporean Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

This role, reporting to the Senior Manager in the Office of Technology Management, is a change agent responsible for aligning strategic demands, negotiating priorities, and converting them into viable projects. He/She manages a team of application members and oversees the design, development, support, and enhancement of techno-functional solutions, managing application roadmaps and fostering cross-functional process support. Acting as a liaison between business stakeholders and
IT/vendors, He/She ensures IT applications align with organisational strategies, address business needs, manage vendors and team members, optimise existing applications, and streamline new releases efficiently.

Major Job Responsibilities
Principal Accountabilities
● Work as a critical part of the IT team to ensure that IT applications are deployed efficiently within the business and in line with the organisation’s IT and Business Strategy.
● Develop and maintain strong working relationships with key internal customers at all levels to understand their business drivers. Work with internal customers to understand requirements and deliver/promote technical solutions as appropriate.
● Apply risk management methodologies, appropriately assess risk, apply sound judgement and drive compliance to policy and applicable laws and regulations.
● Provide expertise in the development of new and existing applications.
● Assess the business requirements and work with the internal customers to determine critical requirements and good-to-have requirements to scope the project.
● To liaise with vendors on issues about routine and ad-hoc maintenance, technical support and development.
● To seek, understand, and translate business operational process needs into ‘improvement specifications’ for applications.
● Work with other members of the IT Team to ensure that interfaces with other applications and third-party products work.
● Work with vendors and customers to optimise existing applications to meet business needs.
● Work with vendors and customers to implement new applications or new modules within existing applications.
● Plan and manage the safe introduction of new releases/patches to meet service requirements.
● Works with internal customers to develop testing and validation scripts and identifies opportunities for improvement.
● Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned application
● Effectively manage the Applications team and help grow and develop their capabilities. Set and measure performance objectives and provide regular one-on-one feedback to all team members.

● Evaluates the performance of direct reports and provides ongoing coaching and staff development.
● Keeps abreast of new developments and forecasts future trends in the area of application integration in the education industry Project Management and Business Process Re-engineering.
● Elicit, prescribe, and document functional/technical requirements that meet the business needs for processes covered by SMS, EBMS, SAP, eProcurement, HRIS and other assigned application platforms (new build or upgrade).
● Plan and implement application projects according to business requirements within time and budget. Ensure the applications and the associated databases follow the System Development Life Cycle (SDLC)/Agile Methodology.
● Participate in blueprinting and requirement prescribing phases.
System Support.
● Serve as subject matter expert (SME) for SMS and EBMS enhancements and functional/technical solutions related to all business functions.
● Provide functional and technical support.
● Develop and manage inbound/outbound interfaces to synchronise data between SAP and other third-party systems.
● Manage system upgrade requests and releases with standard processes.
● Responsible for logging and following the helpdesk tickets till closure.
● Work with other IT members in areas such as infrastructure and cyber security.

Others
● Support school-wide events and key activities
● Adhere to SOTA’s prevailing policies and procedures
● Accept any other duties as assigned by the Reporting Officer or Management of the School

Job Requirements (Education, Experience and Knowledge/Skills)

Education
● Degree in Computer Science/Information Technology/Engineering
● Student Management Systems (SMS), EBMS SAP – FICO, MM, SD will be an advantage

Experience
● 3 to 5 years experience in functional, technical solution design, development documentation and implementation cycle
● Experience in Application Management, Project Management & Business Process Re-engineering
● Good experience in development technologies
● Familiar with API and Web services
● Capable of managing multiple priorities and meeting closely spaced, ambitious timelines
● Ability to manage vendors

Knowledge/Skills
● Knowledge of ERP, SMS
● Project Management, Problem Solving skills
● Strong troubleshooting skills
● Good Writing skills
● Good interpersonal and communication skills
● High levels of drive and initiative and keen eyes in detail
● Team player, customer service oriented

● Strong domain/functional knowledge in Student Management will be an advantage

Responsibilities

· Stay at the forefront of emerging technologies and industry trends

· Identify new technologies related to maintenance that can drive innovation and competitive advantage that leads to business impact

· Build and maintain a comprehensive technology roadmap, ensuring that it reflects current needs while anticipating future trends and innovations of business needs

· Ensure that all technology systems comply with industry regulations and standards.

· Serve as a key point of contact for technology-related matters, providing regular updates to senior leadership and other stakeholders on progress, challenges, and opportunities

Requirements

· Bachelor or Masters in Computer Science, Engineering, or a related field (or equivalent work experience)

· 8 years of experience in technology leadership, including roles such as Architect, Technology Officer, Head of Engineering Technical Director, or equivalent

· Experience in Generative AI, Large Language Models or other emerging technologies

· Strong business acumen with the ability to link new technology decisions to company strategy and market opportunities

· Ability to present complex technical concepts to non-technical stakeholders with user stories and relevant business cases

· Working location is in Ang Mo Kio

· Singaporean Only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

The Technology Operations Executive is responsible for maintaining and managing critical systems, ensuring 24/7 service availability.

Responsibilities:

1. Batch Service Management

· Oversee daily batch processing on mainframe and distributed systems

· Monitor job failures and coordinate with Application Teams on the resolution Maintain operational logs and documentation

2. System Maintenance

· Perform regular backups for DB2, DBC, and AS400 systems

· Monitor mainframe systems, job queues, and performance metrics

· Diagnose and resolve hardware issues and system errors

3. Data Centre Operations

· Monitor facility systems and manage access control

· Ensure compliance with security policies

· Manage server rack key distribution and collection

4. Disaster Recovery

· Participate in system maintenance and disaster recovery tests

· Execute recovery procedures as needed

Requirements:

· Singapore Citizen or Singapore Permanent Resident

· Able to work from Data Centre in Singapore to access the equipment required to perform the duties

· Relevant working experience in IT operations, job scheduling

· Experience with mainframe systems, particularly IBM Workload Scheduler

· Strong problem-solving and communication skills

· Ability to work in a 24/7 operational environment

· Ability to perform 12-hour shift duty including nights, weekends, and holidays.

• Knowledge of DB2, DBC, and AS400 systems (Optional)

MEDICAL INFORMATION SPECIALIST

KOREAN SPEAKER

Full time

Home based or Office based

Singapore

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/ technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisation and a growing team of nearly healthcare professionals providing medical information and education.

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Qualifications:

Education and Experience:

• Bachelor's degree in life sciences courses is required

Knowledge, Skills and Abilities:

• Excellent language skills in English and Korean language (comprehension, speaking, reading and writing);
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Contact:

Sarka Llorens via [email protected]

For more information please contact Sarka via email [email protected] or via phone +65 92979345

EA No: 17S8637 Reg No: R1329451

Lico Resources, a specialist in Cybersecurity & Tech GRC recruitment, is partnering with a leading organization dedicated to fostering a secure and technologically advanced environment. We are seeking a dynamic IT Audit Professional to join their existing team in Singapore.

Key Responsibilities:

• Evaluate IT application systems, including both business and operational applications.
• Assess application controls, ensuring data accuracy, completeness, availability, and access security.
• Apply data analytics to enhance application design, system transaction flows, and business processes.
• Review security measures for operating systems and databases, as well as IT operational controls such as change and monitoring controls.
• Advise on security and control features during System Development Life Cycle (SDLC) reviews.
• Assess system availability, disaster recovery plans, and readiness testing.
• Communicate IT, operations, and cybersecurity findings to senior management.
• Oversee resources and projects to ensure the internal audit plan is met and quality outputs are delivered.
• Mentor and develop team members, sharing knowledge and building technical skills.
• Manage the performance of IT auditors, oversee their training and development, and ensure they have the necessary IT capabilities.

Qualifications:

• Degree in Computer Science, IT, or a related field.
• Relevant certifications such as CIA, CISA, CRISC, CISM, CISSP, PMP, or Agile are preferred.
• At least 8 years of experience in information security within a reputable organization. Candidates with Line 1 or Line 2 experience will also be considered.
• Strong understanding of audit methodology, security measures, risks, and controls.
• Ability to effectively communicate issues and provide reports to the board and management.
• Deep understanding of complex business and IT processes and their associated risks.
• Proven track record in delivering internal audit and advisory engagements.
• Ability to assess IT internal controls and identify improvement opportunities.
• Resourceful with excellent interpersonal, communication, and leadership skills.
• Capable of working independently as well as part of a team.

If you are interested in this role, please send us your updated resume today to [email protected] quoting reference number HG-88745. Please note that only shortlisted candidates will be notified.

"Data provided is for recruitment purposes only."

Job Reference No: A08427 EA Licence No.: 13C6733 EA Registration No.: R1333454

This role ensures compliance with information security regulations and controls across APAC by managing regulatory exams, audits, and surveys. You will collaborate with internal teams to address regulatory inquiries and provide guidance on regional security alerts.

Key Responsibilities:

• Oversee the review and delivery of responses to regulatory exams, audits, surveys, and compliance engagements, ensuring senior management approval.
• Provide expert consultation to internal teams on alerts and advisories from regional regulators.
• Collaborate with stakeholders to identify, submit, and manage non-financial regulatory reports (NFRR) related to information security.
• Assist in governance and escalation of potential regulatory-reportable cyber incidents.
• Lead and drive the Regulatory Exam Management team's initiatives in alignment with global strategies.

Key Requirements:

• Bachelor’s degree in Information Technology or related field; certifications like CISSP or CISA are a plus. Financial industry experience preferred.
• 5-7 years of experience in cybersecurity, risk management, or regulatory compliance.
• Strong operational mindset, attention to detail, and problem-solving skills.
• In-depth knowledge of APAC laws and regulations impacting information security.
• Excellent communication skills with the ability to present to senior management.

If you have what it takes, please send your resume to [email protected] or click APPLY NOW. For more information, please visit www.ambition.com.sg. Data provided is for recruitment purposes only. Regrettably, only shortlisted candidates will be notified. Business Reg No : 200611680D | Licence No : 10C5117 | EA Reg No : R2199023

The Company

Our client, in the Technology consulting industry, currently has a need to hire a Recruitment Coordinator to assist their Talent Acquisition team. This role is mainly focusing on Technology hiring.

The Role
The Recruitment Coordinator will be responsible for supporting the Talent Acquisition team in all aspects of the recruiting process such as posting and updating job openings on various hiring platforms, liaising and coordinating with external agencies/recruitment firms, screening resumes received from recruitment firms and application forms, scheduling and coordinating interviews with candidates and hiring managers, keeping detailed records of past applicants’ information, including resumes, assignments, and interview notes, maintaining HR databases, as well as coordinating orientation and on-boarding processes for new hires.

Your Profile

You should have a degree in HR or Business or any related discipline, with a min of 3 years’ experience in a similar capacity. You should have decent communication skills as well as prior experience in recruiting for Technology function. You are familiar with resume databases, are proficient in MS Office and are able to maintain confidentiality and professionalism at all times.

Apply Today

Please send your resume, in WORD format only and quote reference number SK13072019, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence no.: 07C5595 | Susan Koh EA Registration no.: R1107882

Job Responsibilities:

• Develop, implement, and maintain the IT Technology Governance and Control framework, policies, and processes, including process implementation and tools development. Focus areas include IT System Development and Maintenance, IT Service Management (ITSM), IT Assets Management (ITAM), IT Security and Operations, with a strong emphasis on Identity Access Management (IAM) for the Singapore Branch and across APAC Branches.
• Establish IT Control objectives aligned with regulatory requirements (e.g., MAS TRMG, BNM RMIT) and the bank’s internal IT procedures.
• Ensure compliance with the bank’s IT Governance policies and procedures, initiating support initiatives to strengthen the governance framework. This includes conducting system risk assessments with IT system owners for enhancements or new system onboarding.
• Collaborate with APAC branches to standardize processes and procedures, reviewing IT-related documents such as Procedure Manuals and Guidelines.
• Conduct regular compliance checks on IT controls in Project Management, IT Security, and Operations, identifying and remediating non-compliance areas with stakeholders.
• Identify and implement IT improvements for enhanced productivity, controls, and efficiency.
• Act as a Subject Matter Expert on Identity Access Management (IAM), designing and implementing a comprehensive framework covering identity management, access control, and privileged access management.
• Provide leadership and guidance to technology teams to ensure adherence to IAM policies and procedures, including user access management, identity verification, and security controls.
• Oversee the implementation of an effective IAM toolset (e.g., SailPoint), ensuring appropriate access provisioning and timely de-provisioning, along with periodic reviews to prevent unauthorized access.
• Review and assess user access matrices (UAM) for systems, ensuring proper segregation of duties in collaboration with IT system owners.

Job Requirements:

• Bachelor’s degree in IT or equivalent, with a minimum of 5 years' experience in IT Governance and Control, ideally within Financial Services.
• Strong leadership and people management skills, with experience in IAM and IT Auditing preferred.
• Subject Matter Expertise in Identity Access Management, particularly in system and user access control management.
• Ability to identify risks in processes and develop effective control measures.
• Solid technical and functional knowledge of regulatory and compliance requirements, with practical application experience.
• Collaboration skills across HQ, APAC branches, and Singapore teams.
• Proficiency in industry standards and trends relevant to IT Governance.
• Strong decision-making and problem-solving skills, with a structured and logical approach to work.
• Ability to manage large workloads, prioritize tasks, and meet deadlines.
• Experience in IT Governance Reviews, Controls Testing, Assurance, and training delivery.
• Excellent communication, presentation, and interpersonal skills.
• Preferred experience with JIRA (workflow management) and ServiceNow (ITSM/ITAM).