Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

The managing 's responsibilities include developing and implementing strategic plans and

company policies, maintaining an open dialogue with stakeholders, and driving organizational

success.

-To be successful as a manager you should be able to manage and advance a business's strategic

objectives. Ultimately, an outstanding Manager is an exceptional leader, drives a company's

strategic visions, and is adept at crisis management

-Maintaining positive and trust-based relations with business partners, shareholders,

The general tasks and responsibilities of managing a spa include:

• creating and implementing a business development plan
• hiring and supporting staff and conducting reviews of their performance
• performing spa treatments, massages, facials and wellness therapies
• managing inventory, including beauty, bath and treatment products
• negotiating with vendors and ordering supplies and equipment
• creating and updating the spa menu
• developing marketing strategies, running campaigns and producing promotional material
• training staff members on new skills and industry standards
• assigning tasks and coordinating staff and facility schedules
• ensuring the spa meets hygiene standards and complies with all health and safety regulations
• creating budgets, drafting financial statements and handling payroll and supplier payments
• communicating with clients and responding to queries to increase loyalty and satisfaction
• maintaining a client database

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Job Description & Requirements

• Implemented ERP applications (SAP / Epicor / Oracle / Infor)
• Lead business review and improvement processes and documentation.
• Lead the team for the implementation and setup of the ERP application
• Perform training for users
• Conduct User Acceptance Testing with documentation with users
• Provide post-go-live support

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Helpdesk Engineer proficient in iOS and Microsoft 365 in Singapore to support our banking client.

Key Responsibilities / Requirements:

• Provide hardware and software support for end users and basic servers and networks support
• Remote access, wi-fi access and video conferencing support
• Update antivirus, provide remote computing support, network printers etc.
• Possess at least 3-4 years of relevant experience in IT Support / Helpdesk
• Knowledge and understanding of ITIL (advantage if certified)
• Knowledge or experience troubleshooting DNS / DHCP
• Experienced in ServiceNow
• Troubleshooting experience in Apple iOS, videoconferencing, Microsoft M365
• Proficiency in Basic tools within Windows 10/11 (Performance Monitor, Resource Monitor, Event Viewer, Device Manager, Task Manager, Command Prompts)
• Good communication skills in English and presentable to customer
• Work Location: Marina Bay Financial Center Tower 2, 10 Marina Boulevard, Singapore 018983
• Availability: Able to start work immediately (no more than 1 week's notice period)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will play a critical role in delivery on the transformation program. He/She will work with product teams, technical leads, and vendor SMEs, and will have direct accountability in ensuring that business requirements are designed and implemented as per expectations.

Responsibilities:

• Lead the implementation of GPE platform, including successful integration of the platform with ecosystems.
• Leverage domain and technical expertise to set direction and drive project execution.
• Foresee and proactively address risks, issues, and dependencies.
• Work with business, operations, internal technology teams, and with vendor partners to ensure successful project delivery.
• Act as the primary liaison between the vendor and internal technology teams.
• Manage stakeholder expectations with respect to scope, deliverables, and timelines.
• Coordinate and facilitate routines to support delivery – E.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
• Ensure execution and delivery meets stakeholder expectations in terms of the functionality, quality, timeline, and cost.
• Ensure Enterprise Change Management and other policy requirements for technology solutions are met for the epics/features delivered.
• Measure delivery, maturity, and performance and review the metrics to identify improvement opportunities.
• Partner with multiple, cross-functional stakeholders across GPS, GT&O and other teams to drive development of execution plans to enable realization of GPE strategies. Execution plans outline multi-year strategic outcomes (based on target state) and the activities required to support achievement of those outcomes.
• Summarize, create presentations, and present initiative-specific, compelling, executive-ready presentations conveying the strategy, business case, and recommendations to Senior and Executive Leadership across product, operations, technology, and compliance.

Requirements:

• Possess at least 4 – 6 years of Project Manager / Delivery lead related experience in the banking / financial domain
• Experience in the payments domain will be an advantage
• Finacle implementation and integration experience in a global bank setup is a plus.
• Good working knowledge of Agile methodologies, JIRA, and Defect management tools.
• Proven ability to lead agile teams and manage delivery of complex, integration projects in a matrix organization.
• Strong technology delivery capability and leadership from strategy alignment, solution design, E2E program/project delivery to problem solving.
• Remove impediments to the ability of the team to deliver and is keenly focused on the activities and progress of the Agile project team
• Experience working with product and service vendors, and with the onshore-offshore delivery model.
• Ability to drive senior level discussions with good communication skills.
• Ability to influence & work with regional and global partners/stakeholders to drive the program forward.
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making.

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. They usually report to the owner or manager of the business.

Here are some typical duties and responsibilities of a massage therapist.

• Provide 30-60 minute massages to clients by appointment
• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients
• Listen to clients during appointments and adjust technique as they desire

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. They usually report to the owner or manager of the business.

Here are some typical duties and responsibilities of a massage therapist.

• Provide 30-60 minute massages to clients by appointment
• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients
• Listen to clients during appointments and adjust technique as they desire

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Network Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Consultant to provide technical expertise and guidance within the Perimeter Security and Threat Prevention.

Responsibilities:

- Point of contact for the Threat Prevention domain.

- Provide technical consulting on Network web proxy and malware detection technology.

- Migrate and upgrade initiatives global rollout.

- Transform business requirements into proxy policy

- Design firewall and load balancing policy

Requirements:

- Understanding of network DMZ environment

- Knowledge on Network Web Proxy or Web Content Filtering

- Familiar with network security protocols

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Job Description:

Strategic Leadership:
• Develop and implement the strategic vision for the data analytics platform, ensuring alignment with organizational goals and objectives.
• Lead the design, development, and maintenance of a robust cloud data platform architecture, leveraging Databricks Lakehouse, AI, and ML technologies.
• Oversee the creation and promulgation of blueprints, roadmaps, and reference architectures for the data analytics infrastructure and services.

Program and Project Management:
• Manage a portfolio of data analytics projects, ensuring they are delivered on time, within scope, and budget.
• Coordinate cross-functional teams, including business leads, system owners, architects, engineers, and external vendors to deliver high-impact solutions.
• Implement robust project management practices, including risk management, stakeholder engagement, and performance tracking.

Technical Expertise:
• Provide expert guidance on data warehouse solutions, advanced analytics, data modeling, and the implementation of Databricks Lakehouse.
• Enhance cloud capabilities by developing and implementing cloud application patterns, automating cloud services using infrastructure as code (IaC) tools such as CloudFormation and Terraform.
• Oversee the integration of diverse data sources, ensuring data quality and consistency, and facilitate the transformation of data into actionable insights through AI and ML models.
• Architect and implement scalable and resilient data pipelines, ensuring efficient data ingestion, processing, and storage in a cloud environment.
• Utilize modern cloud application architectures, including microservices, containerization, and serverless computing, to optimize performance and cost-efficiency.

Compliance and Best Practices:
• Ensure compliance with industry standards, regulatory requirements, and best practices in cloud security, data governance, and access control.
• Monitor and audit cloud resources to ensure they adhere to security guardrails and best practices.
• Develop and enforce policies and procedures for data management, ensuring the integrity and confidentiality of sensitive data.

Innovation and Continuous Improvement:
• Stay abreast of emerging technologies and trends in data analytics, cloud computing, AI, and ML.
• Drive innovation by researching and proposing new tools, methodologies, and frameworks to enhance data analytics capabilities.
• Foster a culture of continuous improvement, encouraging team members to develop new skills and approaches to problem-solving.

Requirements:

• Degree/Master’s in Computer Science, Information Technology, Computer Engineering, or equivalent.
• Minimum of 10 years of experience in data analytics, with at least 5 years in a leadership role managing large-scale data analytics projects.
• Proven experience with AWS cloud services, including setting up and managing cloud infrastructure, and deep expertise in Databricks Lakehouse and AI/ML technologies.

Technical Skills:
• Proficiency in databases (e.g., Oracle, MS SQL, MySQL, Teradata, Databricks), data repositories (e.g., data lakes, data marts).
• Experience in data modeling, data transformation, and statistical computing (e.g., R, Python).
• Deep understanding of machine learning (MLOps), data visualization (e.g., Power BI, Tableau), and event-driven architecture.
• Expertise in cloud-native technologies and services, including microservices, serverless computing, and containerization (e.g., Docker, Kubernetes).
• Strong knowledge of cloud data platforms, including architecture design, data integration, and the implementation of scalable data pipelines.

Leadership and Management Skills:
• Strong leadership abilities with a track record of managing high-performing teams and complex projects.
• Excellent program and project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
• Strong interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.

Certifications:
• AWS Cloud Practitioner or AWS Architect certification.
• Databricks Certified Data Engineer Associate or Professional certification is a plus.
• Project Management Professional (PMP) or similar certification is highly desirable.

Additional Preferred Qualifications:
• Familiarity with healthcare informatics and data governance in the healthcare sector.
• Experience interacting with analytics stakeholders, including clinicians, policy makers, and economists.

Work Environment:
• Dynamic and collaborative work environment with opportunities to work on cutting-edge projects that impact public health and administration and opportunities for professional growth and development within a leading healthcare IT organization.

Key Responsibilities:

Strategic Leadership:

· Develop and execute the strategic vision for the data analytics platform, ensuring alignment with organizational objectives.

Platform Architecture:

· Lead the design and maintenance of a scalable, cloud-based data platform using Databricks Lakehouse, AI, and ML technologies.

Program and Project Management:

· Oversee data analytics project portfolios, ensuring timely delivery within scope and budget while coordinating cross-functional teams.

Technical Expertise:

· Provide guidance on data warehouse solutions, cloud infrastructure, AI/ML model implementation, and scalable data pipelines using tools like Terraform and CloudFormation.

Compliance & Governance:

· Ensure adherence to security, data governance, and regulatory requirements, developing and enforcing policies to protect data integrity and confidentiality.

Innovation & Improvement:

· Drive innovation by staying updated on emerging technologies and fostering a culture of continuous improvement.

Requirements:

Education:

· Degree/master’s in computer science, IT, or equivalent.

· Proven expertise in AWS cloud services, Databricks Lakehouse, and AI/ML technologies.

Technical Skills:

· Proficiency in databases (e.g., Oracle, MS SQL), data modelling, statistical computing (e.g., Python, R).

· Expertise in cloud-native technologies, scalable pipelines, and data visualization tools (e.g., Tableau, Power BI).

· Knowledge of MLOps, microservices, and serverless computing.

Certifications:

· AWS Cloud Practitioner or Architect, Databricks Certified Data Engineer (preferred), PMP (desirable).

Leadership:

· Proven ability to manage high-performing teams, complex projects, and engage stakeholders effectively.

Preferred Qualifications:

· Experience in healthcare informatics and data governance.

· Familiarity with analytics stakeholders, including clinicians and policymakers.

Work Environment:

· Collaborative and innovative environment focused on impactful public health and IT initiatives with opportunities for professional growth.

We are looking for a Workplace Technology Engineer. The applicant will have a strong background in IT Infrastructure with a strong understanding and at least 5 years’ experience with Workplace Technologies.

Job Responsibilities

• Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.

• Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print.

These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.

• Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.

• Implement and manage the Service Desk to handle service requests and incidents.

• Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer.

• Track service providers SLAs.

• Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.

Educational Qualification

Bachelor's degree in Computer Science, Information Technology, or a combination of relevant professional experience

Experience

More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory

Technical Skills

Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools

Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN

Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments

Knowledge of ITIL framework and IT service management concepts and Agile methodologies

Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users

Skill Details :

• Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.

• Relevant certifications in Workplace Technology and Networking preferred but not mandatory.

• Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.

• Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.

• Knowledge of ITIL framework and IT service management concepts and Agile methodologies

Job Description:

• Policy and Process Updates: Collaborate with the Head of Department (HOD) to review and update IT application security policies, guidelines, and procedures. Ensure alignment with governance standards and risk management strategies. Provide support during IT audit activities, as necessary.
• Vendor Project Management: Oversee and coordinate with vendors to design, develop, and implement IT systems supporting business units and their operations. Ensure compliance with IT security protocols, development standards, deployment guidelines, and change management processes.

Requirements:

• Proven experience in IT application security, governance, and risk management.
• Strong project management skills to coordinate with external vendors and stakeholders.
• Experience with IT audit activities and security assessments.
• Familiarity with DevOps practices, system development, and deployment methodologies.
• Strong leadership and communication skills for cross-functional collaboration.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

• Uncapped commission scheme.
• Flexible Work Arrangement
• Career Development

Responsibilities

• Manage the entire recruitment process from mid to senior-level management positions.
• Assist each client in job scoping by understanding their corporate culture, objectives and business structures.
• Perform candidate screening and matching to clients’ job requirements.
• Conduct interviews and recommend potential candidate profiles to prospective clients.
• Placement of job advertisements.
• Provide prompt and professional services to existing and new clients and be responsible for generating sales revenue and business development activities.
• Ensure adherence to all administrative procedures and that all reporting systems are kept up-to-date.

Requirements

• Tertiary education with passion to fulfill more than a job.
• Ability to work independently with a high level of motivation and a positive mindset.
• Experiences in Cyber Technologies recruitment or industry will be an advantage.
• Very sales oriented personality and a great self motivator.
• Good experience in retaining existing clients and growing new clients.
• Good businessdecision making and knowledge.
• Responsible and take ownership of your work.
• Possess excellent communication and interpersonal skills.

Remuneration will commensurate with qualifications and working experience. Please state your current and expected salary.

If you have this passion, desire to take on this challenge and build a successful career in GMP, please forward your resume in confidence to [email protected].

We offer competitive salary with workplace at central working location. We regret that only shortlisted candidates will be notified.

KKR is building a dedicated team to execute our Technology Growth Equity strategy across Asia, also known as Asia Next Generation Technology (“Asia NGT”). The Asia NGT team will work closely with both the regional country teams across products, and with the global NGT franchise. Currently the team consists of 8 investment professionals, who come from a diverse background and experience with complementary skillsets, and are aided by the operating, capital markets, public policy teams and a diverse group of operating advisors at KKR.

POSITION SUMMARY

We are now seeking a Principal to join Asia NGT, based in Singapore. S/he will be integrally involved with all aspects of the investment process, including sourcing and performing due diligence, transaction structuring and documentations, implementing value creation initiatives, monitoring and exiting investments, and interacting with firms’ investors, clients and limited partners. As a close knit team within KKR, Asia NGT allows for tight cross border coordination on deals, areas of domain expertise and overall development of an investment professional.

A Principal's primary responsibilities include:

• Examine industry trends and identify investment themes
• Originate deal opportunities in line with the investment themes, be “out there” meeting founders / teams alongside the broader KKR team
• Lead in-depth due diligence and financial modeling analyses on new investment opportunities and manage all aspects of the deal execution process
• Draft and present oral and written materials to management and investors
• Participate and lead portfolio management workstreams, actively support company operating and financial initiatives, and oversee value-creation initiatives
• Take ownership of thematic areas/subdomains in terms of leadership for the Asia NGT franchise

QUALIFICATIONS

• An ideal candidate will have a genuine enthusiasm and curiosity for investing, with a highly entrepreneurial mindset with experience working on demanding, high-performing teams. Strong interest for growth equity investing and the technology sector is required
• 6 - 9 years of professional experience, in leading investment firms, investment banks or consulting practices. Prior knowledge and/or investment experience in technology companies is considered valuable
• Strong ability in analyzing and structuring investments using sophisticated research, analytical, quantitative and financial modeling/valuation skills
• S/he must also have the maturity and relationship skills that enable the candidate to contribute to a collaborative and constructive work environment and serve as a representative of KKR
• Excellent academic credentials from a top-tier institution(s)

CRITICAL COMPETENCIES FOR SUCCESS

• Experience analyzing industry data and the investment cycle for Portfolio Companies to provide insights to internal and external stakeholders
• Self-starter, proactive and strategic thinker to improve portfolio related processes and identify attractive investment themes and opportunities
• Keen attention to detail and ability to ensure accuracy to manage the due diligence process, provide in-depth financial modeling, monitor and report on the portfolio company performance, etc.
• Outstanding organization and multi-tasking skills to handle multiple workloads with competing deadlines
• Team-player that enjoys working in a collaborative and collegial environment and willing to pitch in on varying tasks
• Excellent verbal and written communication skills: able to communicate with individuals across all levels in a clear, concise, and professional manner

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Technology Assurance professionals play an important role within Assurance. As companies continue to digitise and automate more aspects of their business, performing high-quality audits and providing other assurance services require deeper capabilities with specialised knowledge of auditing technology. Services provided include Financial Audit IT, other assurance services such as System and Organisation Controls Reporting (SOCR) and Agreed Upon Procedures (AUP), and expanded assurance services such as pre-implementation assessments, readiness engagements and ISO certification services as well as integration with other Assurance competencies.

The opportunity

You will develop valuable skills for your entire career. You will also work with tomorrow’s business leaders and gain hands on best practice experience. The objective of our technology assurance services is to provide clients with a reliable overview of their technology risk landscape. Our solutions can be used by our clients to build confidence and trust with their customers, the overall market and when required by regulation or contractual obligations. 

Your key responsibilities

As a Senior / Associate within the Technology Assurance team, you will:

• Participate in multiple client engagement teams and other related activities. Engagements focus on the assessment and/or evaluation of Information Technology (IT) systems and the mitigation of IT-related business risks. Engagements may be either assurance/other assurance (attestation) and/or extended assurance in nature and vary considerably in size and complexity
• Serve as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimise risk
• Work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process, and will assist clients and other Technology Assurance professionals in performing information technology control and security engagements
• You will also play a central role in leveraging data and analytics tools to deliver high-quality audits by:

- Working with the audit teams to devise and execute detailed analytics plans based on the broader audit strategy
- Utilizing analytics tools and techniques, analyze large volumes of data to identify anomalies and patterns that suggest potential areas of audit risk
- Integrating audit analytics findings into the overall audit approach and to present these findings to the client

Skills and attributes for success

• Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents
• Work with the engagement team to document the business processes dependent on information technology
• Serve as a fieldwork leader by directing the daily progress of fieldwork, informing supervisors of engagement status, and managing staff performance
• Demonstrate and apply a thorough understanding of complex information systems
• Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues, and communicate this information to the engagement team and client management through written correspondence and verbal presentations
• Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
• Proficient in analytics tools like Alteryx, SQL and Power BI, as well as familiarity with more traditional tools such as Excel etc
• Have a strong understanding of financial and non-financial data, and its applicability in the audit process
• Ability to simplify complex data and communicate results clearly to non-technical audiences, both in writing and through visualizations
• Be a strategic thinker that can see beyond the data and understand how analytics fits into the bigger picture of an audit engagement and the overall assurance process

To qualify for the role, you must have:

• A recognised university degree in accounting, business, computer science, information technology, engineering, mathematics or other relevant discipline
• Willingness to travel on overseas assignment as the need arises
• Project management skills
• Strong written and verbal communication skills and presentation skills
• Leadership, teamwork and client service skills
• Demonstrated integrity within a professional environment

Ideally, you’ll also have:

• Relevant certifications such as CPA, CA, CISA, CISSP, CISM, CBCP, CIA, CIPP, CGEIT
• Prior experience in performing data analytics in an audit, risk management, compliance, or related role

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

We are looking for passionate leaders with strong vision and a desire to stay on top of trends in the risk industry. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Service Delivery Leader to support our client in Singapore which is a top global investment bank.

The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.

The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.

Responsibilities:

Leadership and Strategy

• Lead and inspire a team of network infrastructure professionals across the APAC region.
• Develop and execute strategic plans that align with our business and IT goals.
• Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.

Service Delivery Management

• Manage the lifecycle of network components, from planning to decommissioning.
• Ensure compliance with industry standards for security, performance, and reliability.
• Coordinate with the operations team to maintain high availability and performance of network infrastructure.
• Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
• Document network configurations, processes, and procedures, and maintain network asset inventories.

Contract and Vendor Management

• Lead contract negotiations and manage relationships with network service providers and hardware vendors.
• Oversee procurement processes to ensure cost-effectiveness and budget adherence.
• Monitor vendor performance to ensure SLA compliance and prompt issue resolution.

Financial Management

• Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
• Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.

Risk and Compliance

• Identify and mitigate risks, including security vulnerabilities and service disruptions.
• Ensure compliance with regulatory requirements and internal policies.
• Conduct regular audits and assessments to identify areas for improvement.

Continuous Improvement

• Drive initiatives to enhance network performance, reliability, and security.
• Stay updated on industry trends and emerging technologies.
• Foster a culture of innovation and excellence within the team.

Transition Management

• Act as a bridge between project and operations teams to ensure smooth transitions.
• Develop strategies for seamless handovers of new or upgraded infrastructure.
• Collaborate with project managers and operational teams on transition plans, including training and documentation.

Inventory Management

• Oversee the inventory of network components, ensuring accuracy and completeness.
• Maintain detailed records of circuit ownership for accountability and proper management.

Required Skills:

Education and Experience

• 5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
• Proficiency in network monitoring, management, and asset tracking tools
• Excellent problem-solving, communication, and customer service skills
• Strong analytical and financial management abilities
• Proven experience in vendor management, procurement, and contract negotiations and vendor billing
• Experience in capacity planning and management
• Ability to work independently and as part of a cross-functional team

Skills And Competencies

• Deep knowledge of network infrastructure components.
• Proven contract negotiation and vendor management skills.
• Exceptional leadership and team management abilities.
• Strong project management skills, able to handle multiple initiatives.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.

Desired Skills:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Certifications such as ITIL, PMP, or CCNA
• Experience with cloud-based networking, software-defined networking (SDN), and virtualization
• Knowledge of financial industry regulations and compliance requirements
• Project management experience in network infrastructure projects
• Proven leadership experience

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

Maintain a clean and professional workspace, ensuring all equipment and supplies are sanitized and properly stored

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

We are hiring a motivated and detail-oriented Capacity Planning and Automation Engineer to support our client’s Data Center team. This role will focus on ensuring the availability of sufficient materials for Hosting and Network Services, as well as developing automation solutions to streamline reporting processes. The ideal candidate will have a strong background in capacity planning, data analysis, and automation development.

Key Responsibilities:

Capacity Planning:

• Collaborate with vendors to forecast and ensure adequate supply of materials to support Hosting and Network Services operations.
• Monitor inventory levels, assess future needs, and mitigate risks of material shortages.
• Provide data-driven insights to improve forecasting accuracy and efficiency.

Automation Development:

• Design and implement automated solutions to enhance reporting efficiency and accuracy.
• Develop and maintain tools for generating critical reports, such as:
• Work Queue Status Reports
• Capacity Reports
• Identify opportunities to optimize manual workflows through automation and propose actionable solutions.

Reporting and Analytics:

• Generate regular and ad hoc reports to support operational decision-making.
• Analyze trends and metrics to improve operational performance and capacity planning processes.

Collaboration:

• Work closely with the team manager and cross-functional teams to align capacity planning with business goals.
• Partner with vendors, Hosting, and Network Services teams to ensure seamless operations and proactive planning.

Qualifications:

• At least 1-2 years of proven experience in capacity planning, inventory management, or a similar role.
• Experience and knowledge with IT infrastructure and data center operations
• Experience in automation / scripting (e.g., Python, PowerShell, VBA, or other tools).
• Proficiency in data analysis tools and reporting platforms will be a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.