Helpdesk Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an Helpdesk Engineer to provide hardware and software support for end users.

Responsibilities:

- Provide hardware and software support for end users and basic servers and networks support.

- Remote access, wi-fi access and video conferencing support.

- Update antivirus, provide remote computing support, network printers etc.

Requirements:

- IT qualification and/or relevant work experience

- Knowledge of Desktop operating systems and infrastructure

Additional Information:

- Location: Marina Bay Financial Center

- Working hours: Monday to Friday, 9 am to 6 pm.

- Annual salary package between SGD 48 to 51k, with 14 days of Annual Leave and above market medical coverage / insurance.

- 12-month contract with 2 months' notice period.

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Job Overview:
We are seeking a skilled Telecommunications Technician to support our mobile retail operations. The ideal candidate will install, maintain, and troubleshoot telecommunications systems, including mobile devices, network hardware, and customer-facing technology. This role is essential to ensuring seamless connectivity and excellent customer service in our retail environment.

Key Responsibilities:

• System Installation: Set up and configure telecommunications equipment, including mobile devices, routers, modems, and other network hardware.
• Maintenance & Troubleshooting: Diagnose and resolve technical issues with telecommunications systems, ensuring minimal downtime.
• Customer Support: Assist retail staff and customers with technical inquiries and provide training on device or system functionality as needed.
• Upgrades & Repairs: Perform software updates, hardware replacements, and general maintenance to optimize system performance.
• Network Optimization: Ensure efficient operation of network connections, including Wi-Fi and LTE/5G, within the retail environment.
• Documentation: Maintain accurate records of installations, repairs, and maintenance schedules.
• Compliance: Adhere to company policies and industry regulations regarding telecommunications and data security.

Job Requirements:

• Education: Prefer if have Diploma or degree in Telecommunications, IT, or a related field.
• Experience: Proven experience in telecommunications or IT support roles (3-5 years preferred).
• Technical Skills:Strong understanding of mobile device operations, network configurations, and telecommunications systems.
  Proficiency in troubleshooting and repairing hardware/software issues.
  
• Soft Skills:Excellent communication skills for customer and team interactions.
  Problem-solving mindset and ability to work under pressure.
  
• Other Requirements:Ability to work flexible hours, including weekends, to support retail operations.
  Physical ability to lift and install equipment if needed.
  

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a VMware Operations Engineer to support our client in Singapore which is a top global investment bank.

• Possess at least 3 years of relevant VMware experience
• Experience in VMware Horizon and VCentre is required
• Proficiency in troubleshooting VDI performance and connectivity issues.
• Strong understanding of ITIL frameworks, including incident, problem, and change management.
• ⁠Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) for managing service requests and incidents.
• ⁠Strong understanding of VDI components such as connection servers, desktop pools, golden images, and linked clones.
• ⁠Hands-on experience with VMware ESXi, vCenter, and virtual machine management.
• ⁠
• ⁠Familiarity with Active Directory, Group Policy, and user profile management in a VDI context.
• ⁠Solid understanding of networking principles (DNS, DHCP, VPNs, etc.).
• ⁠Knowledge of monitoring tools such as VMware vROps or similar.
• ⁠Understanding of storage technologies, including SAN and NAS, in relation to VDI.
• Experience in Powershell Scripting will be an advantage
• Willing to do weekend work on Sat and Sun, once a month on rotational basis.

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Operating and driving a lorry to transport goods and materials over specified routes to local or distant points according to a time schedule

• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Complying with lorry driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures
• Planning routes and meeting delivery schedules

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

This position is responsible for, but not limited to, the following:

• Oversees and directs our CNC operations, ensures technical and process compliance, manages quality and production KPIs, and performs supervisory tasks.
• Ensures OEE of machining centers is within operational parameters.
• Responsible for the quality, production output, and scheduling of CNC machines.
• Performs the jobs of machinist or visual inspector as necessary.
• Conducts and oversees training for machinists and operators, introduces new employees to policies, and provides mentorship for CNC operations.
• Coordinates with managers to resolve inter-line challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Works with Process Engineering to implement new processes via LEAN principles and 5S. Familiar with lean manufacturing concepts and use daily in production.
• Collaborates with departments managers to resolves operations challenges, recommends improvements to processes, and ensures alignment with organizational goals.
• Acts as the technical and operational leader; motivates and guides employees to improve productivity, product quality, and efficiency.
• Extensive knowledge of machining expertise, familiarity with CNC programming, ensures quality compliance, and takes corrective action as necessary.
• Conducts and supports hiring, promotions, and disciplinary actions; manages production schedules and ensures all records are accurate and up to date.

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees.
• Schedules, assigns, and plans the work of carpentry shop personnel performing a variety of carpentry projects.
• Plans and develops work schedules, equipment usage schedules, priority of carpentry expenditures, and procedures for equipment maintenance.
• Estimates material and labor.
• Monitors the acquisition and use of materials.
• Maintains time, payroll, and material records, and submits reports.
• Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies, construction codes, and the like.
• Ensures budgeting guidelines are met; prioritizes shop expenditures and assists in preparation of capital and operations budgets.
• Interprets University and department policies to assigned personnel and enforces safety regulations and adherence to proper codes and standards.
• Reviews plans and specifications for future buildings, and inspects new buildings to ensure quality work and code and specifications compliance.

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. They usually report to the owner or manager of the business.

Here are some typical duties and responsibilities of a massage therapist.

• Provide 30-60 minute massages to clients by appointment
• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients
• Listen to clients during appointments and adjust technique as they desire

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. They usually report to the owner or manager of the business.

Here are some typical duties and responsibilities of a massage therapist.

• Provide 30-60 minute massages to clients by appointment
• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients
• Listen to clients during appointments and adjust technique as they desire

• To build and manage an operations team / department.
• To set-up production floor, equipment purchases and handle government certifications.
• To manage and oversee the production, stocks/orders, and logistics of the company.
• Responsible for coordination and control of production processes to maintain yield.
• To oversee the quality of the production and products are delivered on time with minimal material loss.
• To ensure that the quality standards of the factory are adhered to at all times and all work conforms to statutory & safety requirements.
• To maintain, upkeep and handle cleanliness of the production and warehousing floorspace.
• To address areas of non-compliance and possible solutions to prevent future recurrence.
• To manage manpower planning and shift rotations where applicable.
• To update production & operations report for submission to management including progressive status updates on production KPI, performance, workplace safety, etc.
• To ensure that all SOPs for food quality and safety to fulfil local/international certification requirements.
• Conduct thorough analysis of customer complaint/s and offer quality assessments and possible solutions to prevent future recurrence.
• Maintain ongoing communication with different stakeholders to share on emerging new ingredients/equipment, packaging and technology.

The general tasks and responsibilities of managing a spa include:

• creating and implementing a business development plan
• hiring and supporting staff and conducting reviews of their performance
• performing spa treatments, massages, facials and wellness therapies
• managing inventory, including beauty, bath and treatment products
• negotiating with vendors and ordering supplies and equipment
• creating and updating the spa menu
• developing marketing strategies, running campaigns and producing promotional material
• training staff members on new skills and industry standards
• assigning tasks and coordinating staff and facility schedules
• ensuring the spa meets hygiene standards and complies with all health and safety regulations
• creating budgets, drafting financial statements and handling payroll and supplier payments
• communicating with clients and responding to queries to increase loyalty and satisfaction
• maintaining a client database

A massage therapist is responsible for treating clients through soft tissue manipulation while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. They usually report to the owner or manager of the business.

Here are some typical duties and responsibilities of a massage therapist.

• Provide 30-60 minute massages to clients by appointment
• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients
• Listen to clients during appointments and adjust technique as they desire

Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer.

• Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROl.

• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)

• Be an expert on the monday.com platform, with a deep understanding of our capabilities and value.

• Consult with customers on their internal processes and challenge leaders to drive change across their organization.

• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com.

• Partner with others at monday.com to ensure successful account management and surface customer inputs

Job Overview:

As an AI Engineering Specialist, you will play a critical role in developing and integrating advanced AI models into Alphatok's production systems, including our flagship CRM and ERP software. You will work closely with our engineering team, contributing to Alphatok’s vision of providing AI-powered solutions to businesses in diverse sectors. Reporting to the Chief Technology Officer (CTO), this role offers you the chance to develop scalable AI solutions while working in a fast-paced, dynamic startup environment.

Key Responsibilities:

• Write clean, efficient, and maintainable code to develop AI solutions for Alphatok's B2B software products.
• Collaborate with data engineers to ensure robust data pipelines and accurate data integration.
• Implement and optimize AI models in real-time production environments.
• Leverage Retrieval Augmented Generation (RAG) and other advanced AI techniques to improve user interaction and software functionalities.
• Experiment with AI methods such as natural language processing (NLP), knowledge graphs, and neural networks to enhance Alphatok’s software capabilities.
• Work closely with cross-functional teams, including project managers, data scientists, and product developers, to meet client requirements and deliver AI-driven solutions.
• Stay updated on the latest AI and machine learning trends to ensure Alphatok’s products remain industry-leading.
• Participate in the agile software development process, contributing to sprint planning, daily stand-ups, and code reviews.
• Develop and maintain comprehensive documentation for AI models, processes, and methodologies.
• Integrate AI-based automation and intelligent features into Alphatok's CRM and ERP systems to improve user efficiency and client satisfaction.

Required Qualifications:

• Bachelor’s degree in Computer Science, Mathematics, Data Science, or a related field.
• Minimum of 2+ years of experience in AI engineering, with a focus on AI model development and integration.
• Proficient in Python and familiar with AI frameworks like TensorFlow or PyTorch.
• Experience in building scalable AI systems using modern cloud platforms such as AWS, Google Cloud, or Azure.
• Familiar with machine learning concepts, including optimization algorithms, evaluation metrics, and neural networks.
• Knowledge of DevOps and experience with CI/CD pipelines, version control (e.g., Git), and testing methodologies.
• Experience in working with RESTful APIs and data pipeline integration.
• Strong problem-solving skills, with the ability to work independently and adapt quickly to new technologies.

Preferred Qualifications:

• Experience with Retrieval Augmented Generation (RAG) and other prompt engineering techniques.
• Knowledge of multi-user collaborative design systems and AI-driven project management.
• Experience with Docker for building, deploying, and managing containers in production environments.
• Familiarity with frontend and backend development (e.g., Node.js, TypeScript, C#, or Java).
• Experience working with B2B software systems like ERP and CRM in a cloud-based architecture.

Company Overview:

YUANSHU PHARMACEUTICAL TECHNOLOGY CO., LTD., established in 2015 and located in the historic city of Nanjing, is a high-tech enterprise specializing in pharmaceuticals and electronic materials. By the end of 2018, the company was recognized as a National High-Tech Enterprise and has been honored with awards such as Jiangsu Private Technology Enterprise, ISO9001 International Quality Management System Certification, and Jiangsu Good Technology. In 2020, it was listed on the Sci-Tech Innovation Board of Jiangsu Equity Exchange Center.

Currently, YUANSHU Pharmaceutical operates a modern R&D center in Jiangsu Life Science and Technology Innovation Park, Nanjing, equipped with advanced international instruments, comprehensive management systems, and functional departments. The company focuses on CRO and CDMO services for clinical drug intermediates with high synthesis difficulty and the development of ADC drugs. Its R&D team specializes in process development, adhering to strict confidentiality and intellectual property protection protocols for custom projects. The company has been granted 21 invention patents, with 5 under review and 11 applications submitted.

The company’s philosophy is rooted in the belief that technological innovation drives development. YUANSHU aims to become a professional manufacturer and supplier in the fields of pharmaceuticals and materials.

Position: Regional Sales Manager (Overseas Market - Southeast Asia, India, Middle East, parts of Japan and South Korea)

Location: Singapore

Job Description:

As a Regional Sales Manager, you will be responsible for developing new clients in the Southeast Asia, India, Middle East, and parts of Japan and South Korea markets. Your role involves exploring new product applications and expanding customer bases.

Key Responsibilities:

• Maintain and expand the customer base by enhancing client relationships through regular visits and communication.

• Analyze market trends and competitor activities to provide feedback for product development and market positioning.

• Prepare sales reports, including sales forecasts, budgets, and performance evaluations.

Qualifications:

• At least 3-5 years of relevant industry or product sales experience, with prior work experience in the target regions preferred.

• A bachelor’s degree in marketing or a related field.

• Excellent communication and interpersonal skills, capable of building strong relationships with clients and team members at various levels.

• Strong business acumen and strategic thinking abilities.

• Ability to work in a fast-paced and dynamic environment while managing work pressure effectively.

• Proficiency in English and Mandarin, with fluent communication skills.

What We Offer:

• Competitive compensation and bonus packages.

• Opportunities for career growth and advancement.

• Comprehensive benefits, including health insurance and retirement plans.

• Flexible working hours and remote work options.

• Continuous professional training and development support.

Responsibilities

• To give professional advice on spectacles and frames to customers
• Provide excellent customer service to all customers
• Maintain shop operations and inventory controls

Requirements

• Experience in retail industry is preferred
• Great communication skills and able to work cooperatively as a team.
• Able to work on Weekend & PHs

Working Location: Islandwide

MOM Licences No: 02C5465

EA Personnel Registration No: R24125030

Signage company at Loyang is seeking to hire Sales Coordinator. We are manufacutring of signage and traffic safety equipments.

Job Responsibilities

• Liase with client on quotation, artwork for approval of production.
• To arrange with client installation date and time when production is ready.
• To help QC check to ensure items are done correctly.
• Ensure D.O is prepared for the works.

Job Requirements

• Able to use Ms Office software proficiently and correspond thru emails and phone.
• speak clearly on phone to corrsepond smoothly.
• Able to multi task on various clients.

Interested applicants, please WhatsApp to 90097956 to apply or email CV to [email protected]

Day Senior Security Officer (SSO) – Condo At Punggol Walk

Are you passionate about safeguarding people and property? Join our team as a Senior Security Officer and play a vital role in maintaining a secure environment for all stakeholders. Reporting to the Security Supervisor and Operations Manager, you’ll be responsible for the safety and well-being of staff, tenants, owners, visitors, and contractors.

Only for Singaporean / SGPR

Key Responsibilities

1. Access Control: Monitor and control access to the condominium, ensuring only authorized personnel and residents enter the premises.

2. Patrolling: Conduct regular patrols of the condominium, including common areas, car parks, and perimeter fences, to detect and prevent potential security threats, look out for defects and illegal dumping of bulky items.

3. Incident Response: Respond promptly and effectively to security incidents, such as fires, medical emergencies, and criminal activity.

4. Customer Service: Provide excellent customer service to residents, visitors, and contractors, answering queries and addressing concerns in a professional and courteous manner.

5. Reporting: Maintain accurate and detailed records of security incidents, patrols, and other relevant activities.

Job Scope

1. Security Operations: Enforce security procedures and protocols to ensure the safety and security of residents, visitors, and contractors.

2. Access Control Management: Manage access control systems, monitoring access logs, and responding to access control incidents.

3. Wheel - Clamping Of Vehicles: Able to perform wheel - clamping procedures as per by - law and house rules.

4. Emergency Response: Respond to emergency situations, such as fires, medical emergencies, and power outages, in accordance with established procedures.

5. Compliance: Ensure compliance with relevant laws, regulations, and condominium rules.

Requirements

1. Qualifications: Possess a valid security license.

2. Experience: Minimum 1-2 years of experience in security, preferably in a condominium setting.

3. Physical Fitness: Be physically fit and able to perform duties that require standing, walking, and responding to emergencies.

4. Communication Skills: Possess excellent communication and interpersonal skills to interact with residents, visitors, and contractors.

5. Problem-Solving Skills: Be able to think critically and respond effectively to security incidents and emergencies.

6. Certifications: Possess certifications in security-related courses.

Join us in creating a safe and secure environment for all!

Application Methods:

Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 996 Bendemeer Road #06-09 B Central (Boon Keng MRT)

Tel: 8468 7135

Night Senior Security Officer (SSO) – Condo At Punggol Walk

Are you passionate about safeguarding people and property? Join our team as a Security Officer and play a vital role in maintaining a secure environment for all stakeholders. Reporting to the Security Supervisor and Operations Manager, you’ll be responsible for the safety and well-being of staff, tenants, owners, visitors, and contractors.

Only for Singaporean / SGPR

Key Responsibilities

1. Access Control: Monitor and control access to the condominium, ensuring only authorized personnel and residents enter the premises.

2. Patrolling: Conduct regular patrols of the condominium, including common areas, car parks, and perimeter fences, to detect and prevent potential security threats, look out for defects and illegal dumping of bulky items.

3. Incident Response: Respond promptly and effectively to security incidents, such as fires, medical emergencies, and criminal activity.

4. Customer Service: Provide excellent customer service to residents, visitors, and contractors, answering queries and addressing concerns in a professional and courteous manner.

5. Reporting: Maintain accurate and detailed records of security incidents, patrols, and other relevant activities.

Job Scope

1. Security Operations: Enforce security procedures and protocols to ensure the safety and security of residents, visitors, and contractors.

2. Access Control Management: Manage access control systems, monitoring access logs, and responding to access control incidents.

3. Wheel - Clamping Of Vehicles: Able to perform wheel - clamping procedures as per by - law and house rules.

4. Emergency Response: Respond to emergency situations, such as fires, medical emergencies, and power outages, in accordance with established procedures.

5. Compliance: Ensure compliance with relevant laws, regulations, and condominium rules.

Requirements

1. Qualifications: Possess a valid security license.

2. Experience: Minimum 1-2 years of experience in security, preferably in a condominium setting.

3. Physical Fitness: Be physically fit and able to perform duties that require standing, walking, and responding to emergencies.

4. Communication Skills: Possess excellent communication and interpersonal skills to interact with residents, visitors, and contractors.

5. Problem-Solving Skills: Be able to think critically and respond effectively to security incidents and emergencies.

6. Certifications: Possess certifications in security-related courses.

Join us in creating a safe and secure environment for all!

Application Methods:

Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 996 Bendemeer Road #06-09 B Central (Boon Keng MRT)

Tel: 8468 7135

Key Responsibilities:

• Collaborate with business users to validate requirements using use cases during the prototyping phase.
• Conduct activities such as interviews, workshops, document reviews, and shadowing to refine requirements.
• Plan and prepare for system implementation tasks, including Target Operating Model (TOM) development and Business Requirements Document (BRD) creation.
• Monitor user task progress, address issues and risks, and provide resolution support.
• Provide local insights and feedback to project planning efforts in coordination with the Area Project Manager (PM).
• Report regional progress, challenges, and successes to Business Analyst (BA) leads.

Qualifications:

• Bachelor’s degree in any relevant field.
• Experience on either:
• 1.Hands-on experience with package system implementation, particularly Flexcube or Duco.
• 2.Data Governance. Data Mapping.Experience with AI Utilitization. Hands on experience in MS Access, Excel, Marcos and UIPath (RPA)
• Expertise in customer master data, customer report distribution, reconciliation, and related processes.
• Core Banking experience is a MUST
• A minimum of 5 years experience in creating Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Proven track record of successful project implementation, ideally in large-scale projects.
• Willingness to travel within the APAC region to collaborate with Middle- and Back-Office teams.
• Attention to detail with the ability to produce precise and comprehensive docume

EMQ2 is seeking a highly qualified Software Development Engineer to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you have more experience, you may be considered for a senior role.

You will be

As a developer on our team, you will have the opportunity to work with the latest technologies and take on challenging projects that will both test and reward your skills. In addition to working on projects that align with your passions and helping you grow as a developer, you will play a key role in the design and implementation of high-quality software systems. Collaboration is a crucial aspect of this role, as you will work closely with other engineering teams, product management, and QA/DevOps to ensure that our products meet the needs and expectations of our customers.

By actively participating in and providing feedback on internal practices, you will also help to drive our commitment to continuous improvement and excellence. This may involve suggesting new ideas or approaches, or providing constructive feedback on current processes. We believe that by constantly striving for excellence, we can provide the best possible products and services to our customers.

Ideally, should have

• Strong communication skills to work with clients and team members
• Passion for learning and growing as a developer
• Grit and determination to overcome challenges and strong problem-solving skills to solve complex problems
• Ownership of work and desire to deliver high-quality solutions
• Capable of understanding the business requirements, working closely with customers, product management, and engineering to develop customer-centric solutions
• Experience in Agile Software Development Methodologies or at least theoretical knowledge and classroom experience
• Experience in Software Development and Design with frontend technologies like ReactJS, NextJS, VueJS or React Native
• Experience in Source Control Management (SCM) tools such as Git
• Experience with web services and RESTful APIs
• Ability to work independently and collaboratively as part of a team in a flexible and fast-paced environment

It would be a plus if you also have:

• Experience working with Design Language System, design patterns and tokens
• Experience in using Continuous Integration and Continuous Deployment (CI/CD) tools
• Experience in backend technology stack like Java Springboot, ASP .NET or NodeJS
• Experience in using and developing with SQL databases (e.g. Microsoft SQL, MySQL)
• Experience in using and developing with Docker
• Experience in using and developing with Amazon Web Services (AWS)

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume to [email protected]

Our Recruitment Process

After submitting your resume, we will personally review it and invite qualified candidates to take a technical test. The test should take no more than 60 minutes and will be based on the skills required for the position.

If you pass the test, you will be invited for a technical interview with the hiring manager. The interview will be a 60-minute session where we will discuss your experience and knowledge in the field.

Based on the outcome of the interview, the hiring manager will decide if you are suitable for the position. If that's the case, our HR team will contact you with an offer and the next steps.

EMQ2 is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If youhave more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume to [email protected]

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.