The Operational Technology (OT) Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

• Create and contribute in Sales campaigns focused on Operational Technology
• Serve as a thought leader on Operational Technology for ServiceNow
• Strong alignment with Product Management and Engineering teams on roadmap and field feedback from customer and industry lens
• Create and support programs that enable Solution Consultants to demonstrate the value of Operational Technology
• Demonstrations of solutions, both standard and tailored to prospects and existing customers around Operational Technology and ServiceNow
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
• Supporting Marketing events – user conferences, trade shows, webinars, etc.
• Staying current on competitive analysis and understand how to best position ServiceNow solutions.
• Understanding business and technical problems addressed by the product including key regulations, business drivers, evolving business needs, licensing models, etc.

We Are:

We are Technology Strategy. Our vision is to become the world’s leading advisors in harnessing technology and innovation as a force to reinvent and improve every business. Our mission is to help client business executives disrupt their industry and utilize technology to capture market share.

Our Technology Strategy team leverages deep business and technology domain expertise to empower clients to be more competitive by leading initiatives that unlock value and drive growth. In today’s rapidly changing environment, the C-suite must position technology as a differentiator to stay agile in a world dominated by change. New business architectures break away from old ways of doing things, driving agility to compete and grow in the new. Accenture’s Technology Strategy team enables leaders to act quickly and confidently as they pivot to the future. We help clients determine clear, actionable paths to competitive agility by bringing them new thinking on business and technology.

You Are:

A technology domain expert with extensive experience in technology-led business strategies with leadership skills to spare. Your expertise? Advising clients on technology strategies to achieve their vision and operational goals. You have an abundance of energy and drive, resilience, and a passion for collaborating with senior executives. You love continual learning and are intrigued by new challenges. You have a flair for breaking down complex issues into logical parts and constructing analyses driving actionable recommendations. You’ve got top notch communication and people skills and a natural talent for appreciating diverse perspectives and bringing out the best in teams. You have a track record of rapid development and a strong desire to grow your career.

In Technology Strategy you will:

• Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business​
• Articulate a compelling technology vision with industry and functional expertise​
• Shape the role of technology in business strategies to capture market share
• Identify and prioritize value creation opportunities based on detailed assessment and analysis of current technology footprint
• Develop innovative technology solutions to align with business objectives
• Lead the definition of technology strategies and roadmaps
• Drive strategic opportunities which incorporate innovative technology solutions into broader business transformations
• Develop operating models and business cases leveraging modern technologies and ways of working
• Lead the creation of well-articulated thought leadership assets that present innovative insight, knowledge, guidance, and recommendations on a specific market-relevant technology strategy
• Ensure clients are positioned for long-term success with practical road maps for carrying out Digital, IT, Data/Analytics, or Cloud strategy, managing change, monitoring and gauging processes, and taking remedial steps
• Mentor junior members of the Strategy team and position them for future growth.

As a Manager you will:

• Manage a single project or major workstream, driving overall team deliverables while supervising and mentoring team members
• Build strong relationships with senior clients that extend beyond individual projects, including beginning to develop C-suite relationships; drive a spirit of collaboration and teaming with client while serving as a true trusted advisor
• Drive thought leadership, asset development, and intellectual capital efforts with targeted input from more senior colleagues
• Identify and advance ideas for new business opportunities
• Drive business development by architecting and developing proposals and SOWs with the support of a Senior Manager
• Facilitate to drive results and gain consensus for action; able to address difficult client conversations and engage senior client stakeholders to drive meaningful outcomes
• Identify creative and hard-to-find data sources and refines hypothesis through effective interviews
• Develop focused expertise across multiple targeted technology strategy focus areas while maintaining breadth of knowledge basis
• Proactively seek out and use existing frameworks while developing frameworks, all while articulating business impacts and applying a perspective that drives business and technology value
• Provide thought leadership in technology strategy to drive architecture and design in organizations

Here’s What You Need:

• Minimum 6 years of strategy consulting experience at a consulting firm
• Minimum 5 years of proven experience in at least one of the following: operating model strategy, technology in M&A, technology cost optimization, or technology driven revenue growth strategy
• Minimum 6 years of experience writing business cases
• Minimum 2 years of experience leading or managing small teams effectively including planning/structuring analytical work, facilitating team workshops, and developing technology strategy recommendations
• Curiosity about technology and its influences on business and work
• You have shown critical thinking, ability to question decisions and provide creative solutions
• Experience leading small high impact teams
• You have top-notch communication (written and oral) and people skills
• You have strong presentation skills: ability to synthesize information and the ability to bring a message forward
• You can create and drive executive messaging
• Knowledgeable in at least two technology strategy domains e.g. Tech value optimization; IT operating model, Technology enabled growth, etc
• You can develop practical roadmaps that support the enabling of technology transformation
• Ability to travel
• Bachelor’s degree with outstanding academic track record from a leading university

Bonus Points if:

• You have an MBA or equivalent graduate degree
• You have broad, diverse experience and knowledge of major technologies (legacy to emerging)
• You lead in driving insights and recommendations using data models and visualization tools, demonstrated advanced research skills
• You can manage a variety of projects with increased complexity

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Singapore University of Technology and Design immediately invites applications for multiple Research Assistant positions to work in Singapore, in the following areas:

• Robust perception, planning, and control for field robots
• Simultaneous localization and mapping
• Experimental robotics
• Novel mechanism synthesis and analysis
• Electromechanical system design experience is strongly preferred

Your primary responsibilities include:

• Designing and developing reconfigurable robotic platforms to achieve project goals and KPIs (spanning surveillance, maintenance, and payload-carrying robot platforms)
• Implementing and researching specifications for various subsystem components, component analysis, designing for durability, maintainability, and estimating physical constraints required to achieve expected functionality and reconfigurability .
• Have a good understanding of the electrical system of the robot so as to optimize the mechanical designs
• Have a strong understanding of the PCB design and fabrication
• Have a strong understanding of different manufacturing processes and manufacturing constraints
• Designing mounts for onboard sensors and computing equipment with consideration for dust and waterproof requirements
• Simulating using CAD Solidworks for FEA analysis and Keyshot demonstration
• Experience with electrical and electronic components and the use of fabrication and soldering set is strongly preferred
• Able to effectively communicate ideas and take constructive criticism
• Able to effectively work in a multi-disciplinary team and with third-party vendors

The position requires min Diploma in Engineering Product Development/Information System/ Mechanical/Electrical and Electronics/Computer Engineering or a related area.

Candidates are expected to possess experience in field robotic systems as evidenced by developmental project experiences/publications. Strong commitment to research and development is essential.

working hours: Mon - Fri - 9am - 6pm/ One north area is 10.30am - 7.30pm

Locations: Raffles Place/ Tanjong Pagar/ One-North (Buona Vista)

Candidate must be comfortable to float around Raffles, Tanjong Pagar and One North area, 4 Office buildings

Salary Up to $3k

Responsibilities:

• Assist in coordinating production schedules with customers, the line manager, and the production team to finalize delivery dates.
• Deliver high-quality scanned or printed documents that meet customer specifications.
• Prioritize tasks by considering technical requirements, workload, and delivery deadlines to optimize departmental productivity.
• Keep the line manager informed about the overall workload and the progress of key tasks.
• Perform mail delivery to designated locations on assigned floors when print or scanning operators are unavailable.
• Engage in cross-training to enhance skills and minimize job redundancies.
• Respond promptly and efficiently to customer requests and inquiries, addressing demands proactively when possible.
• Maintain daily logs for printing, mailing, and courier activities to reconcile tasks and ensure accurate updates via email or Excel on the client system.
• Communicate effectively with clients to understand their needs and promote available services.
• Support the Document Services Manager/Team Leader in implementing service improvements and developments.

Requirements:

• Minimum N-Level or ITE qualification with at least 1 year of experience in a Document Services environment.
• Strong communication skills, with the ability to explain advice and address potential issues clearly.
• A customer-focused approach and a responsible, professional attitude.
• Proficiency in Microsoft Excel, Word, and PowerPoint.

In-House Recruitment, interested pls apply.

Astek has an opening of Quality Engineer role for our projects in Singapore.

Responsibilities:

• Develop and maintain automated test cases, test plans, and test frameworks, ensuring alignment with evolving requirements and policy changes.
• Build, enhance, and manage the automated test framework and test environments.
• Execute testing on new features and document any defects identified.
• Conduct a variety of tests, including manual, functional, performance, and exploratory, while also supporting User Acceptance Testing (UAT).
• Assist in troubleshooting and resolving production issues.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of professional software quality testing experience, with hands-on automation expertise.
• Strong knowledge of testing methodologies, risk analysis, and test-driven development.
• Proficiency in Java or Kotlin, with Spring Boot knowledge a plus.
• Experience with automated testing frameworks like Cucumber, TestNG, Playwright, and performance tools like JMeter or LoadRunner.
• Familiarity with penetration testing tools such as ZAP, Burp Suite, and CheckMarx.
• Proven ability to work in SCRUM teams with excellent communication and collaboration skills.

Responsibility

• Understand the ERP product development process and assist in user requirement collection.

• Analyse customer development needs in the ERP system, and collaborate with developers and implementation consultants to ensure successful implementation.

• Prepare and maintain development solution documentation.

• Provide pre-sales support from a technical perspective, including product &technical solution proposals.

Requirements:

• Diploma or higher in a relevant field, preferably in Information Management, or a related discipline.

• Proficient in product planning and requirement analysis methods, tools, and skills.

• Familiarity with the ERP industry and products, especially in accounting.

• Strong business acumen, logical thinking, and analytical skills.

• Excellent communication skills in Mandarin and English, with the ability to interact effectively with Chinese counterparts.

• Capable of prioritizing tasks effectively during planning, design, and implementation phases.

please contact: [email protected]

Job Description

• Participate in the customization and localization development of Yonyou NC, NCC products, and cloud-based solutions for overseas clients.
• Develop application integration interfaces between systems.
• Design and develop back-end interfaces for web and mobile applications.
• Assist implementation consultants in requirements analysis and solution design, prepare related technical documentation, and support the implementation and delivery of relevant projects..

Relevant Experience and Training

• Diploma and above in a computing-related field.
• 2 years of work experience in Java development preferred.
• Familiar with code versioning tools such as Git.
• Knowledge of backend frameworks such as Spring Cloud, Spring Boot, Mybatis, etc
• Knowledge of Web html5, JavaScript, and mainstream front-end frameworks (ReactJS/VueJS).
• Knowledge of the basic mode of interaction between front-end and back-end (REST/SOAP).
• Knowledge of commonly used relational databases, such as Oracle, SQL Server, and MySql, and SQL optimization.
• Candidates with experience in developing or using the following systems will be a plus: ERP, CRM, POS, financial system, marketing system;
• Good communication skills and teamwork spirit.

Accounts Executive | Basic Up to $5K | Central South | MNC| Convertible to PERM

Job Description:

• Oversee the financial and statutory accounting functions for the assigned entity.
• Prepare monthly financial reports, including asset accounting, journal entries, account reconciliations, and year-end financial statements.
• Analyze Work in Progress (WIP) and provide recommendations on project profitability and cost optimization.
• Calculate key financial indicators and conduct trend analyses of financial data.
• Participate in the preparation of group budgets and forecasts.
• Collaborate with internal and external auditors to ensure timely filings.
• Manage tax-related responsibilities, including quarterly GST filings and corporate tax matters.
• Perform ad-hoc tasks, including reviewing policies and procedures as required.

Requirements:

• Bachelor’s degree in Accounting or equivalent qualifications.
• Minimum of 3 years of relevant experience in the construction industry.
• Proficiency in Microsoft Office applications.
• Knowledge of SAP is a plus.
• Detail-oriented and capable of working independently.

In-house recruitment

As a Senior Consultant, Operational Technology (OT) Security, you will be responsible to establish thought leadership, pursue opportunities and deliver projects in emerging domains. Current topics of interest includes security for Cyber Physical Systems (Including Operation Technology(OT)/Industrial  Control Systems (ICS), 5G use cases and IoT), Data Protection (including Post-Quantum Security), AI for Cybersecurity and Cybersecurity for AI. You will also be responsible for the joint research lab partnering Institutes of Higher Learning to conduct research and development in next-generation cyber security technologies.

You will play a pivotal role in advancing our organization's R&D initiatives by identifying vulnerabilities, developing cutting-edge solutions, and collaborating with cross-functional teams to ensure robust OT security strategies. You should expect to take on a role that leads technical and project management of OT/ICS security project delivery or play an active role in pursue and response to new OT/ICS security opportunities (depending on alignment to candidate profile) too.

What will you do?

• Play a technical role in OT/ICS security consultancy projects.
• Take on the responsibility to independently manage and deliver OT/ICS security projects. Typically for projects dealing with advanced/critical systems or projects that takes on the OT/ICS Security workstream of a larger new site construction project.
• Perform technical management and project management aligned to best practices of project management, OT/ICS security and systems engineering for complex/critical systems.
• Take and lead and own the planning and execution of the project delivery
• Key point of contact for the project overall with a focus on stakeholder management.
• Responsible to drive the coordinate of activities in complex project environment to execute the project and project plans
• Ensure smooth and proper integration of the OT/ICS security project workstream activities with the technical and non-technical workstreams activities in the larger construction/development project
• Complement the OT/ICS Security technical specialist and take on part of the technical work scope in the project execution as needed
• Play an active role in pursue and response to new OT/ICS security opportunities when necessary
• Play an active role and work with various parties involved for business development, outreach, technical pre-sales and thought leadership relating to OT/ICS security.
• Coordinate with various parties involved to develop project proposals, plans and budget in response to opportunities.
• Keep in touch with trends and market offerings in OT/ICS security domain
• Take on a commercial perspective regarding go-to-market for transiting R&D topics to commercial offerings
• Play a key role in developing programme plans in emerging technology domain of interest (OT/ICS Security)
• Participate in engagements relating to commercializing and go-to-market in emerging technology domain of interest (OT/ICS Security)
• Drive clear results of projects in alignment with strategy and vision
• Identify external collaborators (for funding, co-innovation, go-to-market and etc.) in alignment with strategy and vision

Please send resume in here only.

As an Accountant, your responsibilities will include, but are not limited to:

• - Preparing and maintaining financial records and statements.

• - Managing budgets, financial forecasts, and reports.

• - Ensuring compliance with accounting standards and regulations.

• - Liaising with auditors, tax advisors, and other stakeholders as needed.

• Deploy, configure and integrate IT components and related border-control endpoints, including Hardware and Software.
• Part of integration team on site to troubleshoot, analyse and resolve issues through log analysis and hardware diagnostics.
• Perform integration testing on lab test benches & on-site.
• Communicate and interface with vendors and customers.
• Generate reports and write documentation, e.g. business data reports, operation manual, test procedures and test reports.
• May be required to perform integration and deployment tasks during maintenance hours (i.e. late night till early morning) if it involves changes to operational systems.
• Other duties as assigned.
• Ability to work in a fast paced & dynamic environment, handling complex deployment and integration tasks with professionalism.
• Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements.
• Possess strong troubleshooting skills and techniquesAbility to manage assigned integration and deployment activities independently.
• Ensure completion of integration & deployment tasks within agreed timelines.
• Knowledge and experience in 2 or more of these skillsets: -
• Enterprise scale Linux and Windows administration with strong troubleshooting skillset
• VMware ESXi and vCenter administration with strong troubleshooting skillset (Preferable with CLI knowledge) (7.0 and above)
• Kubernetes K8s
• TCP/IP Networking, Network/Security devices (e.g. Cisco Switch, Firewall, Fortinet)
• MSSQL, Oracle, and other database servers
• Monitoring systems (e.g. Centreon, Nagvis)
• Familiarity with the following will be advantageous: -
• Management of SAN storage, NetApp storage and tape library
• Administration/Management of security tools, e.g. Antivirus, EDR, Windows Key Store, etc.
• Windows PowerShell, Unix Scripting

As an Accountant, your responsibilities will include, but are not limited to:

• - Preparing and maintaining financial records and statements.

• - Managing budgets, financial forecasts, and reports.

• - Ensuring compliance with accounting standards and regulations.

• - Liaising with auditors, tax advisors, and other stakeholders as needed.

As an Accountant, your responsibilities will include, but are not limited to:

• - Preparing and maintaining financial records and statements.

• - Managing budgets, financial forecasts, and reports.

• - Ensuring compliance with accounting standards and regulations.

• - Liaising with auditors, tax advisors, and other stakeholders as needed.

Position title: Sales Engineer
Location: Loyang Way
Working Days: Mon - Fri
Working hours: 830 a.m. to 530p.m.
Salary: $3,000 - $4,500 (depends on experience)

Position Overview:
We are seeking a motivated and experienced Sales Engineer to join our team. The Sales Engineer will play a critical role in driving sales and delivering technical solutions that meet our clients’ needs. This role requires a blend of technical expertise and sales acumen, as you will work closely with customers to understand their requirements, present tailored solutions, and support the sales process from inception through to implementation.

Key Responsibilities:

1. Customer Engagement and Relationship Management:

• Develop and maintain strong relationships with key customers and stakeholders.
• Conduct needs assessments to understand customer requirements and challenges.
• Provide technical consultation to customers, offering solutions that align with their operational goals.

2. Sales Support:

• Scout, develop and obtain leads with new customers to develop sales in your assigned territory.
• Prepare and deliver compelling presentations and product demonstrations to potential clients.
• Develop detailed quotes and proposals, addressing customer needs and specifying technical requirements.

3. Service Support:

• Liaise with customers, end-users and purchasers to introduce the company’s service capabilities.
• Drive the sales of services to existing and new customers with equipment sold by the company.
• Coordinate with the engineering and service teams to ensure seamless project execution and delivery.
• Act as a point of contact for post-sales support, troubleshooting and sales of service.

4. Market and Product Knowledge:

• Stay up to date with industry trends, emerging technologies, and competitive landscape.
• Continuously enhance product knowledge and understand advancements in equipment and service offerings.
• Share insights, feedback and customer requirements with the product development and marketing teams to drive innovation.
• Participate in all company-participated trade shows and seminars in Singapore and abroad.

5. Training and Support:

• Educate customers on equipment features, benefits, and maintenance requirements.
• Conduct training sessions for customers and internal teams to ensure proper usage and understanding of products.
• Assist management with any other ad-hoc tasks and duties as and where required.

Requirements

• Education: Bachelor’s degree in engineering, Mechanical Engineering, Electrical Engineering preferred or related technical field, Minimum Diploma in related technical field.
• Experience: Minimum of 3 years of experience in a sales engineering role, preferably within the equipment sales and service industry.
• Technical Skills: Strong understanding of vacuum pump technology or other technical equipment. Proficiency in technical sales and solution design.
• Sales Skills: Proven track record in achieving sales targets and managing customer relationships.
• Travel:

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Responsibilities

MISSIONS:

• Lead Foreign Exchange (FX) Information Technology (IT) ASIA team in dual locations (Hong Kong and Singapore) to deliver high level of production services and to bring values for business
• Show accountability for issues and topics in Foreign Exchange chain by troubleshooting, cooperating with relevant teams and providing solutions
• Drive changes with global team by sharing visions and strategic views for roadmap
• Develop stronger production monitoring methodology and automate process for continuous improvement
• Manage prioritization of issues, and work closely with various teams like infrastructure, application development team to analysis and resolve root causes
• Conduct clear incident communication, timely follow up on postmortem, and challenge for target solution
• Responsible to be aware of and to manage all risks within activities managed by foreign exchange Information Technology team
• Responsibility can be extended to cover larger scope beyond Foreign Exchange Information Technology depending on candidate profile

Profile required

Academic Background and Certifications, Experience:

• Extensive experience working in Information Technology (IT) in Technology solutions facing the Front office in the banking industry
• Prior experience in large scale global application support or/and Development and strong experience in working with teams in remotely locations
• Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
• Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them
• Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
• Ability to work in a team environment
• Self-motivated and delivery-focused individual
• Board knowledge in both pre-trade and post-trade activities, and Ability to understand the big picture - can step back and understand the context of problems and react accordingly
• Proven written and verbal communication skills at business writing level, and develop long lasting relationships with all levels of management
• Functional knowledge and work experience in Over the Counter (OTC) Fixed Income & Currencies (FIC) derivatives, especially in Foreign Exchange (FX) Cash and Options will be preferred

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Information Technology Testers (11 Months Contract), Up $6.4K

Location: Pasir Panjang

Monday to Thursday: 8:30AM to 6:00PM

Friday: 8:30AM to 5:30PM

Responsibilities:

• Establish quality assurance deliverables for stories in upcoming iterations/sprints, for functional and non-functional test areas
• Work closely with development team to conduct testing of modules developed for integration of BGP to GMS and enhancements to GMS.
• Work with line division to onboard and review new AORs onto BGP.
• Other Admin/Operational support where required

Requirements:

• Degree in Computer / Computer Science, Electronics and Computer Engineering, Information Technology or equivalent.
• Minimum least 3 years of quality assurance/testing experience
• Experience in Agile development and testing methodologies
• Testing certifications is an advantage (eg. CSTP, CTAL)
• Organised and meticulous in planning, managing and executing testing activities
• Ability to analyse test results and explain the findings and corrective actions required clearly and concisely.
• Team player who is proactive, quality-conscious, customer-oriented and results-oriented.
• Excellent writing, communications, stakeholder engagement and presentation skills

https://sg.go.persolkelly.com/job/details/10643

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients

Provide 30-60 minute massages to clients by appointment

• Guide clients through service offerings and determine which massages would benefit them most
• Take a detailed client history and note any health conditions
• Evaluate clients to determine painful or stressed areas of the body
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients