Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Lead, manage, and ensure successful delivery of projects while maintaining adherence to principles, guidelines, and best practices.
• Design solutions that integrate effectively with existing systems, leveraging the most appropriate tools and technologies.
• Facilitate requirements workshops and bridge the gap between users and technology.
• Provide deep technical expertise to evaluate solution proposals and specifications.
• Collaborate with key stakeholders across various business units to understand business requirements and translate them into architectural specifications.
• To conceptualize and design the end-to-end architectural solutions by leveraging enterprise-wide technology and analytics platforms to implement effective IT solutions, ensuring alignment with business objectives.
• Resolve technical problems and constraints.
• Provide supervision and guidance to development teams.
• Continuously research emerging technologies and propose relevant changes.

Job Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Prior experience in solution architect role, with significant experience leading and facilitating solution conceptualisation sessions with business and technology stakeholders.
• Proficiency in software architecture principles, design patterns and best practices.
• Hands-on experience in designing and developing reusable components, microservices, containers and Kubernetes.
• Prior experience in Singapore payment systems will be an added advantage.
• Knowledge on OpenShift Container Platform is a plus.
• Knowledge on SWIFT architecture and its systems will be advantageous.
• Strong knowledge in coding languages (preferrably Java), various operating systems and databases.
• Proven experience in DevSecOps and CI/CD adoption and deployment.
• Certifications in relevant skills (e.g. project management, business analysis, AWS solution architect etc.) will be an added advantage.
• Prior working experience in project management and vendor management.
• Relevant knowledge in change management and business process improvement would be advantageous.
• Organized, able to work independently, and adaptable to working on various projects in a dynamic environment.
• Strong communication and interpersonal skills to work effectively with stakeholders.

Job Description:

• Assist Product Owner, Business Analyst to craft out user story acceptance criteria
• Analyse and decompose complicated software systems, and design a holistic test strategy
• Research emerging technologies and develop test automation framework
• Develop test suites of test scenarios and test cases.
• Perform time-boxed exploratory testing
• Maintain regression test suite in QA nightly build
• Actively refine the smoke test suite in the Development CI environment
• Lead system integration testing with other systems
• Manage user acceptance testing
• Manage defect life cycle, test artifacts, and repository
• Drive continuous improvement in agile testing practices and tools.
• Improve software quality using XP practices such as code review and unit testing
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

Job Requirements:

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines
• Min 3 years experience in exploratory testing and regression test automation
• Strong analytical skills
• Meticulous attention to details
• Good interpersonal skills
• Experience in agile development environment
• Experience with Robot Framework, SikuliX, Selenium, playwright, Micro Focus Testing Tools (Mobile Center, UFT, QC and Sprinter)
• Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage

Job brief

1. We are looking for a thorough Installation and Services Technician to undertake the responsibility to preserve the good condition and functionality of F & B equipment. You will perform maintenance tasks of great variety such as installation, servicing, troubleshooting, etc.

2. An installation & services Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by observing all health and safety guidelines.

3. The goal is to maintain the installation of the product and after-sales services and lease equipment in the best possible condition.

Responsibilities

1. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

2. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

3. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

4. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

5. Documents service and installation actions by completing forms, reports, logs, and records.

6. Maintains customer confidence by keeping service information confidential.

7. Updates job knowledge by participating in educational opportunities; reading professional publications.

8. Accomplishes operations and organization mission by completing related results as needed.

Requirements

1. Proven experience as Installation and Services Technician

2. Basic understanding of electrical, hydraulic and other systems

3. Knowledge of general maintenance processes and methods

4. Working knowledge of tools, common appliances, and devices

5. Manual dexterity and problem-solving skills

6. Good physical condition and strength with a willingness to work overtime

7. Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

8. Holding Driving License Class 3 (with actual driving experience)

9. Candidate must possess at least, Diploma/Advanced/Higher/Graduate Diploma, Bachelor'sDegree/Post-Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechanical), Engineering (Metal Fabrication/Tool & Die/Welding) or equivalent.

10. Required language(s): Chinese, English (in order to liaise with the English & Chinese speaking associates)

11. At least 3 Year(s) of working experience in the related field is required for this position.

12. Required Skill(s): • Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

13. Preferably Junior Executive specialized in Maintenance/Repair (Facilities & Machinery) or equivalent

Responsibilities for this role:

• Manage company e-commerce platforms.
• Optimize website design to improve user experience on websites based on company online strategy
• Handle uploading/updating of products on the website, edit photos / copywrite to ensure products displayed correctly with detailed product information and compelling descriptions together with related product contents
• Create advertising materials for products
• Track site performance and product updates
• Implement online sales and marketing strategies to generate interest and create awareness.
• Generating online traffic and process website order to increase profitability.
• Create and execute digital marketing campaigns, social media marketing campaigns, retargeting campaigns, and other campaigns, including newsletters for subscribers
• Maximize SEO rankings
• Able to construct SEM campaign and measurement
• Set up weekly reporting trackers using Google Analytics and Netsuite
• Create campaigns to promote the company’s products/services by blasting promotions via email, social media, WhatsApp, Wechat etc.
• Compile periodic market analysis and report
• Address all queries from webstore visitors/customers on a timely & courteous

Requirements:

• Bachelor’s degree or diploma in the relevant field
• Minimum 2 years of experience managing and e-commerce site
• Knowledge of Photoshop, managing online shopping platforms
• Adobe creative suite skills, Excel skills, and basic HTML skills
• Good spoken/Written English & Chinese communication skills
• Good IT skills
• Must have good knowledge on how E-commerce & M-commerce works
• Prior WordPress experience is an advantage
• 5 Working days 9.00am-6:00pm + weekend alternate half day 9.00am-1.00pm
• Available immediately would be highly preferable.

- Develop web, interactive, mobile and robotics applications.

- Translate concepts into actual implementation with a focus on usability and speed.

- Handle all software and web development work.

- Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers.

- Conduct testing of completed applications, websites and software to assess user experience and functionality of application front end.

- Create surveys for research through various social media platforms to gather feedback on user's ease of use and incorporate the findings in the development.

- Maintaining and enhancing the website once built.

Requirement

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

2. At least 5 Year(s) of working experience in the related field is required for this position.

3. Experience in JavaScript, HTML5, CSS, JQuery, Node.js/Express.js/AngularJS , Python/PHP etc.

4. Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.

OVERVIEW

The Assistant/Manager, Market Access, plays a critical role in shaping the committee’s agenda to advance market access strategies across the Asia-Pacific region. The position focuses on driving committee initiatives, coordinating key stakeholders, and navigating complex healthcare and access landscapes to ensure optimal market access for member companies. The role requires a strategic mindset, deep understanding of healthcare systems, and the ability to execute projects in collaboration with industry leaders, KoL’s, policymakers, and partners.

As Manager/Assistant Manager - Digital Health, you will be part of the APACMed’s Digital Health Committee Team and work directly with the Director – Digital Health to advance digital health in the Asia Pacific through knowledge creation, advocacy and policy shaping. You will be responsible for assisting in committee related activities, including, ideating, coordinating and execution of projects, from concept stage to completion. This includes generating project documentation, creating and tracking tasks, managing priorities and requests, managing risks and impact, providing project support and maintaining a master schedule of all projects and activities. You will also be required to create and maintain clear channels of communication with both internal and external stakeholders. This position reports directly to the Director, Market Access.

KEY RESPONSIBILITIES

Committee Agenda and Workstreams:

• Drive the development and execution of the Market Access Committee’s agenda, ensuring alignment with the association's strategic goals.
• Lead specific workstreams and initiatives under the committee’s purview, from inception to completion.
• Develop project scopes, define objectives, and craft actionable plans to deliver measurable outcomes.

Stakeholder Engagement and Collaboration:

• Collaborate with internal and external stakeholders, including payors, policymakers, healthcare providers, and industry leaders, to achieve committee goals.
• Build and maintain strong relationships with trade associations, government bodies, and other key partners in the region.
• Serve as a key liaison between committee members, ensuring effective communication and alignment on priorities.

Policy Advocacy and Thought Leadership:

• Draft policy recommendations, position papers, and advocacy materials that reflect industry priorities and support market access goals.
• Conduct research to identify policy gaps and opportunities, developing white papers, concept notes, and reports as needed.

Event Planning and Execution:

• Organize and manage events such as workshops, roundtables, and forums related to market access, including topic selection, speaker engagement, sponsor management, and logistics coordination.
• Develop post-event documentation, summarizing key discussions, recommendations, and insights.

Market Access Monitoring and Analysis:

• Monitor and analyze policy developments, reimbursement trends, and regulatory changes impacting market access in the region.
• Provide strategic insights and recommendations to the committee and the association’s leadership.

What are we looking for?

• Bachelor’s or Master’s degree in Public Policy, Health Policy, Healthcare Management, Economics, or related fields.
• Minimum 10 years of experience in market access, public policy, or healthcare strategy/consulting, trade associations, preferably within the MedTech or broader healthcare industry.
• Proven experience in managing cross-functional projects and engaging with diverse stakeholders.
• Exceptional communication, writing, and presentation skills.
• Strong analytical capabilities and a deep understanding of healthcare systems and reimbursement frameworks.
• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.

NOTE: Candidates who fulfil the above criteria/s would be considered only.

About APACMed

Founded in 2014, the Asia Pacific Medical Technology Association (APACMed) is the first and only regional MedTech association in APAC, representing medical technology manufacturers (multinational corporations as well as small and medium enterprises), and local industry associations across the region. We are fully committed to facilitating patient access to safe and high-quality medical devices, in-vitro diagnostics, and digital health products by fostering innovative partnerships with government agencies, international organizations, healthcare providers, investors, academia, and other key stakeholders in the ecosystem.

· Install electrical apparatus, fixtures and equipment for alarm and other systems

· Install safety and distribution components (e.g. switches, resistors, circuit-breaker panels etc.)

· Connect wiring in electrical circuits and networks ensuring compatibility of components

· Prepare and assemble conduits and connect wiring through them

· Prevent breakdown of systems by routinely inspecting and replacing old wiring and insulated cables, cleaning circuits etc.

· Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units

· Carry out electrical and system works using hand tools or power tools.

· Check wiring and electric status for danger and faults.

· Fit electrical system and equipment according to project specifications.

· Maintain tools and equipment.

· Perform task in accordance to safety procedures.

Read and interpret blueprints and other technical specifications to ensure accurate installation and maintenance of plumbing systems.

• Install, repair, and maintain pipes, fixtures, and appliances for water, gas, steam, and other plumbing systems.

• Inspect and test plumbing systems for leaks, pressure, and flow.

• Collaborate with other plumbers, engineers, and maintenance personnel to develop project plans and strategies.

• Adhere to safety procedures and guidelines, including the use of personal protective equipment and proper handling of tools and equipment.

Strong knowledge of plumbing systems and components, including pipes, fittings, and fixtures.

• Ability to read and interpret blueprints and technical specifications.

• Strong skills in using a variety of hand and power tools safely and effectively.

• Strong attention to detail and organizational skills.

• Excellent written and verbal communication skills.

• Ability to work independently or as part of a team.

• Responsible to lead the project team for the execution of the project from commencement until completion and defects liability period
• Prepare master programme and ensure that the project complete within the stipulated or extended contract period
• Complete the project with quality to meet client's / consultant's requirements
• Ensure compliances to Authorities’ requirements
• To deal with consultants and owners on all matters including solving of technical problems, submission of drawings, etc.
• Handle defects works after handing over the project
• Responsible for project budget controls, tracking of expenditures and effectively manage & reduce the costs of delivering projects
• Ensure health & safety and regulatory compliance in accordance with all applicable & permit standards & requirements

DUTIES & RESPONSIBILITES

• Work closely with Engineers and responsible for all drafting and preparation of drawings for projects, including schematic drawings, 3D drawings, etc using Revit/AUTO CAD

• Ensure that design/proposal drawings are in accordance with specifications or statutory requirements.

• Ensure construction documents, Parameters and Information accuracy for BIM Model.

• Prepare drawings and 3D Model for construction, coordination and as-built purposes.

• Should be able to adapt with other BIM Modelling Tools required in the Project

JOB REQUIREMENT

• Diploma in Mechanical Engineering or equivalent.

• At least 1 year of relevant industry experience

• Relevant working experience in an M&E Consulting firm is an added advantage.

• Knowledge in design and building projects and relevant code of practice.

• Proficiency in AutoCAD/ BIM software is a must.

• Able to work as a team, assertive, independent and proactive

Job Summary

The Lead Salesforce Architect role will be responsible for building and mentorship of a multi-skilled Salesforce team as well as design and implementing Salesforce solutions for our customers that follow best practices in both IT and Salesforce projects.

Responsibilities

• Manage robust teams of Salesforce.com delivery team members, including BAs, Tech Leads, Architects, Developers & QA
• Perform project and program management activities, including project financials.
• Liaise and manage collaboration between horizontals to bring in synergies and ensure successful delivery
• Take accountability of delivery of work packages to customer facing project teams, ensuring packages are delivered on time and with quality
• Ensure for all projects, each Apex method developed has an equivalent test method with at least one valid unit test (using an assertion)
• Ensure total test coverage within QA and higher environments is at least 85%
• Ensure all code is peer-reviewed against Cognizant development standards prior to deployment to QA
• Maintain and publish Salesforce development standards to broader technical teams on a quarterly basis
• Ensure developers are incorporating code review feedback prior to deployment to QA. Enforce the practice with regular training & project audits.
• Ensure version control has been correctly setup at the beginning of the project
• Ensure all developers are using version control as the source of truth for development
• Be an active part of the COE, owing technical & solution reviews for all projects on a regular basis
• Reporting to internal senior management or Leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.
• Ability to understand pain areas of business and present workable solutions
• Acts as the escalation point when issues arise and understand what to do and who to work with to resolve them.
• Ability to stay focused in a fast-paced, high-energy, challenging environment where there are multiple competing priorities on a daily basis.
• Work closely with business analysts, architects, developers, testers and a variety of IT and business stakeholders.
• Keeping up to date with Salesforce releases and new functionality.
• Adhere to company and project standards and guidelines.
• Accurate time management and reporting of own work.
• Quality, on time delivery of agreed deliverables.
• Ability to work on multiple applications/ projects/ BAU enhancement simultaneously and must have a “can do” attitude.
• Grow the maturity of our practice by leading internal initiatives to further develop methodology, tooling, and skillsets. This includes owning our Architect & CTA Academy, enable CICD & version control for all projects
• Define & enable development plan for TL’s to make them into strong TA’s
• Help drive bootcamp for developers and enforce best practices in all our developers

Requirements

• Extensive years of experience in handling large delivery engagements with a strong experience in managing SFDC programs
• Deep knowledge and expertise across the Salesforce.com platform (Sales Cloud, Service Cloud, etc.), including experience delivering complex SFDC solutions
• Has delivered multiple full end-to-end Salesforce.com implementations/projects, especially including highly integrated/complex ecosystems. Understands how to deliver capabilities on Salesforce AppExchange products
• Strong program management and problem-solving skills
• Should have excellent presentation and written communications skills
• Strong Exposure to SDLC and Agile methodologies
• Exceptionally strong in scope management
• Has ownership for key projects’ timelines, deliverables, budget and metrics
• Proven ability to efficiently manage a portfolio and drive operational improvements
• Should be flexible in time and attitude
• Works independently to manage the whole program and respective stakeholders/ and projects
• Hands on experience with setting up branching strategy, version control & CICD

Qualifications

• Platform Developer I (mandatory)
• Platform Developer II (desirable)
• Salesforce Application Architect (mandatory)
• Salesforce System Architect (desirable)
• Integration Architecture certified (desirable)
• TOGAF Certified (desirable)
• Project Management or Delivery focused certification (mandatory)

Keying in of Invoices and payment

• Filing and normal office works
• 1 years of working experience in the similar field
• Fresh Graduate will be considered
• GCE N level or equivalent
• Hardworking, meticulous and able to work independently
• Have some experience in handling Accounts receivables/General Ledger/Others
• Able to work under pressure in a fast-paced environment
• Possess good interpersonal and communication skills

Job Responsabilites:

• Build and maintain advanced endpoint sensors on diverse operating systems including Windows and Linux
• Develop platforms and automation to deploy and manage endpoint sensors
• Develop backend data processing pipelines to process and analyse streaming data
• Build customer-facing web applications and API gateways to support the platforms’ use cases
• Propose innovative solutions to address cyber security use cases
• Design project roadmaps and perform project planning to achieve business outcomes
• Design and develop sensor deployment architecture in customers’ environments
• Configure and manage sensor environments, including operating systems, applications and network topology
• Participate in code and architecture reviews for developmental efforts
• Write complete technical documentation

Job Requirements:

• At least 3 years of experience as a Software Engineer or Cyber Security Engineer
• Hands-on experience in low-level systems programming
• Hands-on experience in C, C++ or Rust
• Hands-on experience in API or backend development
• Hands-on experience in frontend web development frameworks such as React or Next.js
• Demonstrated capacity to learn independently with minimal guidance on new technologies

Preferred Skills and Qualities:

• Cyber Security knowledge or experience
• Experience with low-level systems programming or kernel programming
• Experience with the Python programming language
• Experience with data engineering
• Experience with Assembly language
• Experience with firmware development
• Understanding of computer networking

Network Service Delivery Lead

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Service Delivery Lead to support their banking APAC network infrastructure portfolio.

Responsibilities:

- Lead the APAC network infrastructure team

- Manage the lifecycle of network components, from planning to decommissioning

- Lead contract negotiations and manage relationships with network service providers and hardware vendors

- Identify and mitigate risks, including security vulnerabilities and service disruptions

- Drive initiatives to enhance network performance, reliability, and security

Requirements:

- Proven working experience in network support and service delivery

- Familiar with capacity planning and management

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

About the job

Company Description

Explore the future of communication and finance with Vama – a cutting-edge app that integrates instant messaging and secure payments, incorporating the latest Fintech technology.

Role Description

This is a full-time on-site role for a Software Quality Assurance Engineer at Vama in Singapore. The Software Quality Assurance Engineer will be responsible for software quality, quality assurance, software development, manual testing, and ensuring the highest quality of software across mobile (iOS and Android), desktop (React Electron), and cloud platforms (GCP). You will work closely with development teams to create and execute test plans, identify bugs, and ensure a seamless user experience.

Key Responsibilities:

• Designed, developed, and executed detailed manual test plans, test cases, and test scripts for iOS, Android, and React Electron desktop applications.
• Perform functional, regression, and exploratory testing to identify defects and ensure product stability and performance.
• Collaborate with cross-functional teams, including developers, product managers, and designers, to understand product functionality and requirements.
• Participate in test planning, estimation, and coordination of testing activities within an Agile development environment.
• Identify, document, and track bugs using QASE or similar test management tools.
• Verify bug fixes and ensure they meet the required specifications.
• Integrate testing processes with continuous integration pipelines (CircleCI) for improved development workflows.
• Ensure proper documentation of testing results and provide feedback for product improvements.
• Test cloud-based applications hosted on Google Cloud Platform (GCP), ensuring scalability and performance requirements are met.

Requirements:

• Experience in Manual Testing: Proven experience in manual testing across web, mobile (iOS/Android), and desktop (React Electron) applications.
• GCP Expertise: Strong knowledge of Google Cloud Platform (GCP) and testing cloud-based applications.
• Mobile Testing: Experience in testing mobile applications on iOS and Android platforms.
• Desktop Testing: Experience with desktop applications, particularly React Electron.
• Test Management Tools: Proficiency with QASE or similar test management platforms for documenting and managing test cases.
• Continuous Integration Tools: Hands-on experience with CircleCI or other CI/CD tools.
• Strong Analytical Skills: Ability to analyse complex systems, debug issues, and provide detailed reports.
• Attention to Detail: A meticulous approach to testing to ensure all edge cases are covered.
• Collaboration: Strong communication skills and ability to work in a team-oriented environment.

Qualifications

• Software Quality, Quality Assurance, and Software Quality Assurance skills.
• Experience in Manual Testing and Software Development.
• Strong analytical and problem-solving abilities.
• Knowledge of testing methodologies and tools.
• Effective communication and collaboration skills.
• Attention to detail and accuracy.
• Bachelor's degree in Computer Science or related field.
• Certifications in quality assurance are a plus.

Duties :

1. Prepare and give pre-sales technical assistance and after sales support to customers

2. Communicate with the team to understand customer demands and offer sales support where necessary

3. Secure orders, ensure product standards and timely fulfilment of orders

4. Establish customer rapport and acceptance

5. Help customer to solve problems with product usage

6. Recommend new and improved products to customers and explain how product will be more cost effective

7. generate Sales leads, cold call, follow up with customer enquiries

Requirements :

1. Reliable technical background

2. Ability to work with others as a team

3. Ability to build customer relationships easily

4. Analytical ability and great problem-solving skills

5. Presentation skills and ability to convey product value

6. Self-confidence to support persuasion and sales efforts

7. Possess drive and self motivated

8. Diploma/ITE in Engineering (preferably in Mechanical Engineering)

9. 1-2 years experience through fresh graduate are welcome

Job Description

· Serve as the primary contact point for customer needs and requirements.

· Provide onboarding support for new customers, helping them better understand and use the product to enhance satisfaction and retention.

· Demonstrate a proactive problem-solving mindset, addressing customer issues promptly and effectively.

· Build and maintain long-term customer relationships through regular follow-ups and communication, fostering customer loyalty.

· Collaborate closely with product development and sales teams to gather customer feedback, suggest product improvements, and continuously enhance products and services.

· Analyse customer usage data to identify renewal and expansion opportunities, drive value-added services, and promote product upgrades to maximize customer lifetime value.

Job Requirements

· 3 years of experience in customer success management or customer support within the SaaS, EdTech, or OA system industries.

· Bachelor's degree or above, with a preference for majors in marketing, business management, information technology, or related fields.

· Proven experience in customer success management for SaaS products, with a solid understanding of SaaS customer needs and service models.

· Proactive, resourceful, and able to manage multiple tasks in a fast-paced environment.

· Strong communication and interpersonal skills, with the ability to clearly explain concepts and solutions.

· Detail-oriented with excellent organizational skills to manage documentation and client interactions effectively.

· Proficiency in English and Mandarin, enabling effective communication and collaboration with staff at the China branch.

Supervisor work with managers and other staff members to ensure that administrative tasks are completed and that the business functions efficiently. Depending on the industry, need make phone calls, provide customer support, and complete paperwork.

Attend to site for meetings , to prepare the necssary paper works. It may involve travelling and long working hours are expected.

English and Chinese speaking environment

Class 2/3 license

Deployment of workers to construction site and control of materials and machines

Attend site meeting and weekly office meeting

BCSS certificate

Risk assessment is an advantage

Report to factory at Eunos daily

Simple computer knowledge

Knowledge of MOM regulations

Key Responsibilities:

1. Marketing Strategy Development:

o Develop and implement global product marketing strategies to drive brand awareness, market share, and revenue growth.

o Align marketing initiatives with company goals and market trends.

2. Market Analysis and Research:

o Conduct market research to identify customer needs, competitive landscape, and emerging industry trends.

o Analyze data to provide actionable insights for product positioning and differentiation.

3. Product Launch and Positioning:

o Lead go-to-market strategies for new product introductions, including messaging, positioning, and launch plans.

o Collaborate with sales teams to develop product value propositions and sales enablement tools.

4. Cross-Functional Collaboration:

o Work closely with product management, sales, and operations teams to align marketing efforts with business objectives.

o Coordinate with regional teams to adapt global strategies for local markets.

5. Content and Campaign Development:

o Create and manage compelling marketing materials, campaigns, and digital content to promote products and solutions.

o Oversee the development of technical documentation and product collateral.

6. Performance Tracking:

o Monitor and measure the effectiveness of marketing programs and campaigns.

o Use KPIs and analytics to optimize strategies and demonstrate ROI.

Qualifications:

· Master’sdegree in Marketing, Business, Electronics Engineering, or a related field; MBA preferred.

· Minimum of 10years of experience in product marketing in the electronics or technology sector.

· Strong understanding of electronic components and global market dynamics.

· Proven experience in leading global product launches and marketing campaigns.

· Excellent analytical skills and ability to interpret market data and trends.

· Exceptional communication, presentation, and interpersonal skills.

· Proficiency in digital marketing tools and CRM platforms.

· Ability to travel internationally as required.

About the Job

The Logistics Department plays one of the most critical roles in managing part the assets in Cyrus. You will be joining a dynamic team managing and working closely with the Assistant Warehouse Manager to solve Logistics, warehouse operation issues, managing the inventory level and fulfil daily orders. You will also be required to implement new ideas to improve our logistics and warehouse operation processes.

Your key responsibilities cover the following 5 broad areas:

1) Receiving and Inspecting of Goods

• To verify the quantity of goods, inspect for damages and report discrepancies.
• To ensure proper handling and storage of goods.

2) Inventory Management

• To tidy and organise all inventory and maintain accurate records for accurate monitoring
• To conduct regular inventory checks and report discrepancies.

3) Order fulfilment

• To retrieve and pack shipment orders according to delivery schedules, and coordinate with inter-departments for deliveries and pickups.

4) Warehouse Organization

• To ensure inventory are well organised and stored at stipulated locations so as to achieve and maintain warehouse 5S standard.

5) General Support

• To initiate and collaborate on work improvements projects to improve processes and work environment.

Your areas of knowledge and expertise that matter most for this role:

· Secondary school, Higher Nitec, Diploma or 2years working experience in warehousing or environment.

· Basic understanding of Microsoft Office is required.

· Valid Forklift license is an added advantage.

· Knowledge of ERP/WMS system.

· Physical fitness to carry goods up to 25kg.

· Key attention to detail and monitoring of inventory quality.

Assist with the drawings preparations for projects using Acad.

Site visits to better understand the drawings required.

Attend meetings if necessary.

Assist with quantity take-off during tender submission.

Assist with some admin works, if necessary.

Assist with collecting and delivering samples.

Discussion with site on the completed work.

Steel calculation experience is priority.

Who we are

We’re a team of engineers, designers, and product managers who build technology for the public good. We proactively identify areas where technology can help, test our prototypes with actual users, and bring our best ones to launch. This includes everything from building better frontend applications for citizens, to automating the internal operations of public agencies. We use and release open source software, keep a flat hierarchy, and bypass bureaucracy to focus on delivery. Our end goal is that through our work, Singapore becomes a model of how governments can use technology to improve the public good. You can check out the results of our latest hackathon at hack.gov.sg.

Products we’ve built

You can read about all our products at open.gov.sg/products. A few examples:

• Covid-19 vaccination system – Book vaccine appointments at clinics nationwide
• Data.gov.sg – Open data repository with real-time APIs
• Parking.sg – Pay for parking and extend your time-slot in seconds
• FormSG – Form manager that has eliminated most paper forms in government, with pioneered zero-knowledge features
• Isomer – Static government websites at a fraction (10%) of the cost
• RedeemSG - Create, send, and track redemptions of digital vouchers easily
• PaySG - Enable digital paymets for government services, initially used for payments for Covid-19 swab test and stay-home-notices for incoming travellers

What does a Senior Product Manager do?

As a Senior Product Manager, you will:

• be a tech entrepreneur for public good; identify areas where tech could have a huge impact, build prototypes to find product-market fit, and get the right stakeholders on board
• leverage your stakeholders and team mates' knowledge of user needs, technical possibilities, and design goals to deliver strong products
• dream big, develop far-reaching visions for your product space, and relentlessly execute until you get there
• work on meaningful projects that solve important problems in society (e.g., transportation, education, healthcare); the public sector is full of opportunities where even the simplest software can have a big impact on people’s lives

What is it like working here?

• Working for Public Good - We care about making an impact on public good. For the Product Management team, this means working directly on the biggest opportunities out there. This also means creating what’s best-in-class, and then propagating these practices widely across the government so that the Singapore Government is equipped to deliver the best impact possible to our people.
• Rapid Prototyping - We’re not about building too-big-to-fail ideas, or getting stuck behind existing ways of doing things or mega projects. Instead of spending too much time debating ideas, we prefer to test them and iterate rapidly. This means being clear on what we’re trying to achieve, leaning forward to farm for dissent and feedback, prototyping early, and scaling what works quickly.
• Ownership - We are not here just to keep existing processes running, but to make an impact toward public good. This means taking ownership of problems, figuring out what needs to be done, and keep going until the problems are solved, regardless of job scope or existing ways of doing things.
• Growth Mindset - We focus on makings better than they are today. This means that we are constantly working on new things and new areas, and reinventing the areas we are already ‘good’ at to get better. Working here means having a growth mindset as opposed to a fixed one, and leaning forward to try things, make mistakes, and learn.

Requirements:

Must be fluent in CNC, Auto-cad, HyperMill, MasterCam, UGNX, designing and programming, etc.

Must be able to plan and allocate jobs and task.

Looking for self directed personnel that can finish the task within a given time.

This position operates in both an office and a plant environment. Will work on programs in office. In Plant, will have to endure heat, noise and various other elements while wearing proper PPE. Each team member will be expected to follow all safety guidelines in every working environment.

Summary:

Accountable for programming, process evaluation, and setting up the CNC production process. To help company increase sustainability, lower costs, and create best practices for the production process. ensuring that the relevant machinery and storage are updated with the latest process drawings and programming.

Job Scope:

Create and prepare CNC machine programs

Analyze and enhance production system procedures.

Keep manufacturing systems trustworthy and secure while enhancing output, efficiency, yields, prices, and changeovers.

Increase production volume and process capacity while preserving and raising quality standards.

Get samples ready for FAI.

Create systems that can be put into place that optimize every stage of the production process.

Assemble, catalog, and transcrib data and make recommendations for incident investigations.

Create a productive and affordable production process by collaborating with equipment designers and manufacturing executives.

Purchase and do some research on new manufacturing technology.

Must be able to organize tasks and jobs.

Ability to prepare quotes is required

must be familiar with ISO & AS procedures and documentation.