As a member of the respondents, you will be part of the team responsible for operational support of Authority's Data Centres (DCs) and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standard. This includes:
a. Facilitating, monitoring and resolving any IT Infra (Hardware) service request/fault.
b. Conducting regular audit check to ensure vendor/user comply to Authority's DC policies/processes.
c. Ensuring smooth DC operation such as coordinating with Facility Management (FM) for any M&E matters.
You will be working closely with all levels of IT Infra support team and is expected to operate, excel, maintain and monitor operating systems of the Data Centres (DCs) whenever and whatever support service for the enterprise system. This includes being on 24 x 7 standby for response and scheduled maintenance events.
Job Scope:
Data Centre Operation Management
1. Work with user (with/without vendor support) for any escorting/installation/decommission/replacement of IT Infra equipment hosted inside the Data Centre, ensuring compliance to Authority policies/processes and update relevant inventories accordingly.
2. Carry out periodic checks inside Data Centre, looking out for any:
a. Unreported IT Infra hardware fault
b. Environment issue to be addressed (e.g.: Faulty lighting, item obstructing airflow)
c. Abnormality status of facility system (e.g.: Air-con) and report it to Facility Management (FM)
d. Non-compliance
e. Collect power utilization statistic (if required)
3. Manage, procure and support provision of Data Centre equipment/systems, peripherals, spares, user documentations and technical manuals.
4. Utilise alerting and reporting systems/tools to monitor Data Centre operation and relevant M&E related equipment status (If deemed required by the Authority).
5. Work with Asset Management (AM) to perform asset tagging for IT infra equipment.
Requirements:
- Diploma in Electrical Eng., Computer Eng., Information Technology or equivalent with at least 1 year of experience in system administrator role.
- Basic understanding of Network knowledge and components
- Experience in administrating Linux (Redhat) and Windows Server (2016-2025) OS
- Experience in managing virtualization technologies like VMware server/ESXi
- Relevant DC-related professional certifications, such as EPI Certified Data Centre Professional (CDCP) or Data Centre Certified Associate (DCCA) is a plus.