Sales Engineer

SGD4,000 - SGD 5,000 + Commission

Woodlands

Job Responsibilities

• Develop close working relationship with customers championing products.
• Identify niche market segments locally, create market awareness, new product positioning and launch, develop and implement effective marketing programs with the timely support to penetrate, expand and accelerate business growth.
• Understand market trends, competitions, local market culture/customer expectations in order to achieve the organizations’ goals.
• Liaise with management and on various matters – develop jointly common marketing goals/strategies, share marketing information, obtain courses information

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

· Participate in feature definitions of the leading-edge AI chips

· Lead and participate the microarchitecture design of AI chip SoC and the subsystems

· Lead and participate in the front-end design and the implementation using HDLs

· Perform critical analysis and propose novel chip architectures for performance, power, and area improvement

· Cross-team collaboration with Software, DV, and Physical Design to meet performance, power, and area goals

· Write patents

Qualification:

· Bachelor degree and above in Electrical & Electronic Engineering, Computer Science or equivalent

· Experience in computer architecture, such as AI Accelerator, CPU, network-on-chip, memory hierarchy

· Experience in hardware module development using HDLs

· Experience with Logic Synthesis, Linting, CDC and DFT tools is preferred

· Good understanding of RTL verification flow and environments (e.g., UVM, VIP) is preferred

· Strong learning capability, good communication and collaboration skills

· Mid-senior to senior level positions are available

We are hiring top-tier data analyst/data engineers at the different level , 2yrs+ for our trading clients.

What you could expect:

• Dynamic regional team;
• Competitive compensation
• Growth potentials

Job Responsibilities:

• Manage the end-to-end data flow and used for trading flow.

Job Requirements:

• 2+ years of experience in a similar roles.
• Degree from a top-tier univerisities.
• Bacic programming skills in in Python and SQL.
• Strong English communication skills.

License No.22S1076 | EA Reg.: R2197956

Our client is specialized in the production and distribution of disposable medical devices.

• Handle the automation projects including equipment upgrade, and assembly process productivity initiatives.
• Lead the automation initiatives to ensure the machine design, cycle time, project lead time and cost meet the requirements.
• Work closely with cross functional teams to achieve equipment effectiveness and improve process capability through process enhancement and validation.
• Contribute to continuous improvement projects to minimize operational disruption and achieve productivity savings.

Requirements:

• Degree in Mechanical/Electrical Engineering or equivalent
• At least 5 years of experience in automation and assembly processes from Medical Device/Pharmaceutical industry.
• Strong knowledge on automation machine design and PLC programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Deliver engineering support for wide range of products (RF / Mixed Signal / Digital) through all phases from development to production release.
• Liaise closely with test engineering team and production support team to drive debug activities, reliability qualification and yield enhancement.
• Maintain close interaction with Product Test Engineering team and communicate technical product status to management.

Requirements:

• Diploma in Electronics/Electrical Engineering or equivalent.
• At least 5 years of Product/Test Engineering experience with foundry process background.
• Hands-on experience with Advantest 93K ATE.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Collaborating with Process Engineer & Engineering team to establish QC standards.
• Creating documentation for inspection criteria and quality plans.
• Collaborating with QA, Process, and Product teams to address quality issues through corrective action.
• Conducting in-process audits and final quality control audits with the Process team.

Requirements:

• Diploma in Manufacturing/Quality Engineering or equivalents.
• Minimum 1 year of working experience in Electronics Manufacturing Industry.
• Responsible for controlling Supplier Quality Assurance (SQA).
• Oversight of quality control for incoming, in-process, and outgoing products.
• Knowledgeable in ISO 9001, 14001, 13485, and 45001, and FDA requirements.
• Understanding IPC requirements in PCB assembly and quality standards for various manufacturing processes such as plastic molding, die casting, extrusion, metal stamping, and machining parts.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Description

• Oversee in-house engineering design works of ACMV system, including detailed design, heat load calculation, shop drawings, hydraulic calculation, duct/pipe sizing, equipment selection, etc.
• Manage ACMV design coordination with other trades with BIM coordination.
• Liaise with ACMV suppliers for quotation, responsible for equipment selection, technical and commercial evaluation.
• Responsible for material submittals for ACMV equipment and materials to the Consultant for approval.
• Coordinate with project schedule in organizing Purchase Order, arrange timely delivery of all ACMV equipment and materials.
• Attending technical coordination meetings with Main-con, Consultants and Employer.
• Assist Project Manager and site personnel in planning, execution, and completion of projects.
• Liaise and work closely with the Consultant, Employer, site supervisor and workers on the progress of M&E work to meet the project schedule.
• Assist in the preparation of progress payment claims and variation orders as required.
• Prepare documentation and carry out testing and commissioning, combined services testing for TOP/CSC.
• Handover of completed work activities with as built drawings and O&MM to respective authorities or clients to in timely manner and delivery with desired quality standards.
• Participate in tender preparation works for new projects.

Requirements

• Minimum bachelor’s degree in mechanical engineering
• Min 5 years Singapore-based ACMV experiences in Construction Industry.
• Proficient in AutoCAD and Revit.
• Experience and relevant knowledge in ACMV calculations including heat load, pump sizing, air flow rate, chilled water system performance, chiller sizing and configuration, fan sizing and more.
• Experience of design and coordination skill.
• Familiar to ACMV, Green Mark and fire code requirement with knowledge of basic design and necessary submission for tender bidding and construction, TOP and CSC.
• Tender Bidding and Project cost Analytical and Critical Thinking
• Proactive and willing to learn and take on new challenges.
• Experience in Consultant Company preferred.
• QP/PE, Green Mark manager or other BCA/SCDF/PUB authority certification is an advantage.

• Work closely with the project manager and administer the design control system and programming to meet budget and timeline expectations of the project.
• Responsible of modifying controls, designs, and other documents in accordance with processes and standards and in line with industry standards as per the customer's URS.
• Assist and participate in internal the purchase, FAT and SAT, test and debug, controls and validation operations.

Requirements:

• Diploma in engineering or equivalent
• At least 3 years of relevant work experience in control systems design.
• Knowledgeable in Allen Bradley and Siemens-S7 programming.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Liaise and co-ordinate with consultants, clients and subcontractor on Civil, Architectural & M&E works.
• To assist and prepare method statement, drawings, work progress and other relevant documents for M&E related works with project teams.
• Attend regular site meeting with consultants.
• Supervise all M&E related works on site.

Requirements:

• Diploma / Degree in Mechanical / Electrical Engineering.
• 2-3 years experience in Mechanical / Electrical.
• Fresh graduate may apply.
• Experience in engineering softwares and AutoCAD.

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning and humidification system solution serving high tech industry.

Responsibilities:

· To Conduct assessments of hvac designs to ensure that they meet the required specifications and standards within allotted timeline.

· To verify and prove that hvac systems in data centre build and function according to the requirement.

· To execute, lead n manages the commissioning process across all projects, from start-up, designing, construction, acceptance, functional performance and systems testing to operational turnover.

· Management of 3rd party commissioning agents, supplier, contractor, client to resolve any issues on site

· To perform project closeout and handover

· To produce Commissioning Report for each project.

Requirements:

· Diploma in Mechanical Engineer or related disciplines.

· 3 years’ experience in hvac data centre of commissioning management or hvac data centre design management

· Proficient in data centre safety and industry standards

· 3 years’ experience in physical M&E equipment in data centre (especially hvac0

· Speaks and write 2 languages.

Please email your resume ( in word document )to [email protected].

We regret only shortlisted candidate will be notified.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Department of Chemical and Biomolecular Engineering, National University of Singapore, is inviting applications for 1 Research Engineer (RE) position under Associate Professor Sibudjing Kawi’s group. The candidate will work on A*STAR LCERFI research project entitled “Methane Pyrolysis for Hydrogen and Carbon Nanotube Production via Novel Catalytic Membrane Reactor System”.

Qualifications

Master degree in chemistry/chemical engineering in the area of catalysts, inorganic membranes and inorganic membrane reactors for high temperature reactions.

• Proven experience (with good research track record in terms of publications and/or patents) in the field of inorganic hollow fiber membrane synthesis, catalyst synthesis/characterization/testing for hydrocarbon pyrolysis and catalytic membrane reactor design.
• Strong team player skills and the ability to work harmoniously with a diverse workforce.

Job Purpose

The Executive / Senior Engineer is responsible for development and implementation of asset management processes within the Maintenance and Engineering (M&E) Group. The core focus of the job function will be managing and implementing asset management processes to ensure reliability and availability of operating assets.

Duties and Responsibilities

1. Develop and implement asset management plans and processes including spares management, alternate parts, and obsolescence management.

2. Work with maintenance branches to establish and maintain a comprehensive database for spares, tools, and other critical equipment for M&E group.

3. Coordinate with branches on spares and materials requisition, including preparation of approval papers.

4. Manage and coordinate applications and requests for any asset modification within the rail network.

5. Coordinate, collate and prepare performance and maintenance plans and reports across the branches for submission to the authorities.

6. Facilitate and coordinate external projects with LTA and/or external parties. 7. May be required to perform work during night hours and over weekends/public holidays.

Qualifications & Work Experience

1. Degree in Engineering discipline.

2. Knowledge of Asset Management and Quality Management standards such as ISO 9000/14000/18000/55000.

3. Prior work experience in the asset management field or statistical process control will be advantageous.

Skills

1. Proficiency in Microsoft Office Suite.

2. Basic knowledge in statistical software is advantageous.

3. Proficiency in data visualisation tools such as PowerBI or Tableau is advantageous.

Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money moves around the world.

Now, with Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly. We’ve already partnered with 85+ banks, FinTechs and other enterprises, opening up the benefits of Wise’s payments infrastructure to millions of their end customers around the world.

Read more about Wise Platform here: https://platform.wise.com/

Job Description

As a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident.

What you'll be doing:

• Develop a deep expertise in the Wise API products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
• Support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
• Contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
• Enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.

Qualifications

• You have +3 years in a technical support engineering role, and are familiar with common support tooling and terminology.
• You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
• You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
• You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
• You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
• While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
• While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
• You are willing to travel internationally, to work and learn with product engineering, implementation delivery, customer support, and operations teams across the world.
• You work well in a team with a diverse group of people from all over the globe and in different time zones.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Responsibilities

• Responsible for the quality management of machined products to ensure that product quality
• Ensuring that our internal management systems are well defined and relevant in meeting international standards and customer requirements.
• Lead and monitor the QMS incl. ISO9001 & ISO 14001 quality system certification and promote continuous improvement.
• Lead the quality team to implement quality inspection and control and manage non-conforming products.
• Participate in supplier evaluation and management to ensure the quality of raw materials and purchased parts.

Requirement

• Minimum Bachelor Degree in Mechanical or Industrial Engineering
• At least 3 years of quality management experience in the machining industry
• Proficient in using office software and mintab statistical analysis software, and possessing Six Sigma quality management knowledge and skills, e.g. SPC tools & 8D reports.
• Strong knowledge and experience in leading ISO9001 & ISO 14001 quality system certification.
• Proficiency in English and Chinese, with the ability to communicate effectively with stakeholders in China.

• Marine & Offshore industry
• Basic $3000 - $4200
• 5 days (8.30am – 6.00pm)
• Location: West Area
• Transport provided from Jurong East, CCK, Serangoon, Bishan

Responsibilities

• Design control systems
• Preparation of drawings for customer approval
• Preparation of drawings/BCM for shop floor production
• Co-ordinating with clients, consultants and internal department.
• Drafting work with use of CAD system (AUTOCAD/SOLIDWORKS).

Qualifications

• Min Diploma/ Degree in Electrical with no working experience are also welcome.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

Responsibilities:

• Plan, design and administer contract/project of mechanical and electrical engineering works for building service including Schematic / concept and detailed design.
• Preparation of tender drawing/specifications & cost estimates.
• Attend project meetings, site meetings & site inspections.
• Review of shop drawings and technical submissions.
• Contract administration.
• Testing and commissioning of electrical and mechanical systems.

Requirements:

• Degree in Mechanical / Electrical / Building Services Engineering.
• Good interpersonal and communication skills.
• Able to work independently, self-motivated and resourceful.

Salary:

• Commensurate with qualification and experience.

• Instrumentation of measurement and detection equipment for military and homeland security.
• Oversee post-sales delivery of equipment, conduct scheduled maintenance, and conduct diagnostic analyses for troubleshooting and repair tasks.

Requirements:

• Higher Nitec in Electrical & Electronics Engineering or equivalent.
• At least 2 years of working experience

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• Responsible to configure, setup, design process sequences, troubleshoot, and fine-tune processes on projects using FASA applications or help to develop them.
• Responsible for carry-out machine on-site setup and buy-off process.
• Act as a lead for core efforts such as setup, troubleshooting, and buy-off project using established procedures.
• Contribute to documentation.

Job Requirements:

• Experience in semiconductor process and engineering knowledge with a demonstrated understanding of troubleshooting at a high level.
• Have good experience in writing programs for flow control with motors, DIOs, and TCP/IP or RS232 communication in some machines.
• Have the experience to plan and design all flow control, Interlock, and data process by the database system.
• Experience as a team or project lead.
• Advance understanding of software configuration, machine system architecture, multi-thread, maintenance, and repair.
• Intermediate level of Windows OS, including installation, systems administration, and troubleshooting.
• Intermediate level with one or more general-purpose programming languages including but not limited to C/C++ and C#.
• Effective interpersonal and communication skills, with the ability to interact appropriately with users of various technical-skilled levels and to remain professional while working to resolve problems.

• 6 Working Days
• $3000 - $5000 + VB
• Balestier

Job Description:

• Supervise the work of sub-contractors and work closely with other site operations staff to meet the project schedule.
• Ensure that works are executed in accordance to specifications.
• Coordinate with all M&E subcontractors to resolve all technical problems in order to achieve the desired overall project objective.
• Work together with other project team members to coordinate/resolve technical issues.
• Identify discrepancies between M&E, Structural, ID, Architectural and Client provisions.

Requirements:

• Minimum 3 years of experience as M&E Engineer in construction related field
• Diploma/Degree in Mechanical or Electrical Engineering or degree in relevant subject.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Role: Senior / DeltaV Programmer - LSMG

Responsibilities

• Responsible for the design and delivery of DeltaV application system on site.
• Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.
• Creates and maintains applications according to technical design and requirements.
• Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site’s standards. Determine the processes and data flow that supports the needs of the project.
• Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

• Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.
• Emerson DeltaV DCS system experience and DeltaV Batch experience required
• Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.
• Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.
• Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)
• Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector
• Ability to work well in a team environment
• Supervise and conduct system testing Factory Acceptance Test (FAT)
• Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.
• Excellent communication and customer orientation skills
• Good analytical & problem-solving skills
• Ensure project Automation Strategy is followed.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

• Basic up to $4,000
• Variable Bonus + Sales Commission
• Monday – Friday, 8:30am – 6pm
• Company transport provided
• Location: Penjuru Lane

Responsibilities

• Drive team revenue through leads generation, customer inquiries, order processing, and post-sales support.
• Build and maintain strong customer relationships by addressing queries and ensuring satisfaction.
• Prepare sales proposals and quotations.
• Analyse market trends, competitors, and customer needs to identify opportunities and craft strategies.
• Plan and execute trade shows, industry events, and customer demonstrations.

Requirements

• Min. ITE certification in Marine, Electrical/Electronic, or related fields.
• Sales experience in the marine or electrical/electronics industry preferred.
• Fluent in MANDARIN & English to liaise with Mandarin-speaking clients.

For consideration, kindly submit your CV by clicking “APPLY NOW” or email to [email protected]

**Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R24123733 | Chen Yit Keat

Job Duties:

• Provide thought leadership to business and technology stakeholders on value propositions, best practices and cloud computing strategies.
• Effectively communicate the technical strategy, processes and needs across the organisation.
• Work closely with the Product Owners and Product Managers to understand, stay in-sync and deliver to production to the organisation’s product vision.
• Define overall backend software architecture for our yet to be announced next generation integrated best-of-suite enterprise solutions.
• Work with cross-functional teams to oversee the design, development, and management of high efficiency, secure, scalable, cost optimised, robust and resilient cloud-based enterprise infrastructure solutions from design, development, test, staging and production environments across multiple microservice systems and all phases of the Software Development Life Cycle (SDLC).
• Envision and implement an automated CI/CD pipeline and/or DevOps and change management processes.
• Participate in the project discussion of technical implementation, unit test implementation, codes review, and backend architecture design, implementation and optimization.
• Ensure all software products under supervision are adhering to the highest engineering standards which includes code maintainability, quality, monitoring, operational excellence, and documentation.
• Conduct code reviews and ensure merged code adheres to best practices and standards.
• Act as a supervisor, mentor and role model to the entire Backend Engineering division both local and overseas and support them in their trainings and career growth.
• Stay up-to-date with new technology trends, languages and techniques.
• Source, seek, hire and fill skills and experience gaps among the Backend Engineering team members.

Job Requirements:

• Proven track record in developing and deploying, maintainable, extensible, secure, high-performance, and high-availability web-based enterprise grade microservices applications using mainstream programming languages (preferably Java) on established cloud platforms.
• Excellent documentation skills in drafting clear and concise requirements and specifications along with in-depth knowledge of product strategy.
• Experience practitioner in agile frameworks such as scrum, lean or extreme programming.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Strong troubleshooting, debugging, problem-solving, and proficiency in root cause analysis on a large and distributed codebase.
• Strong analytical and reasoning skills with an ability to anticipate outcomes of a solution.
• Strong knowledge in software engineering, technology trends, technology constraints and software development lifecycle.
• Maintain confidentiality of information processed or prepared.
• Strong communication and collaboration skills.
• Strong sense of responsibility, initiative, and commitment.
• Self-driven and perform duties and responsibilities independently with minimum supervision.
• With ‘Can’ attitude whenever you face difficulty.
• Willing to roll-up one’s sleeves and provide hands-on help to the team.
• Ability to lead, convince and inspire team members in a fast-paced environment.
• Willingness to travel to meet and work with offshore team members.
• Fluency in written and spoken English and Mandarin is highly desirable to liaise with Chinese speaking clients and counterparts to understand their technical requirements.

We are looking for a skilled and customer-focused Product Support Engineer fluent in both Japanese and English to join our team in Singapore. This role involves delivering exceptional product support for our global customer base, with a focus on the Japanese market. You will collaborate with diverse teams to ensure customer success and satisfaction while working with innovative SaaS solutions.

The Product Support Engineer is responsible for responding to customer issues across the Workiva platform. Their every day workload consists of providing technical and functional support to customers over the phone, chat or case management, this includes troubleshooting issues with customers, identifying problems, researching answers, and guiding the customer through corrective steps.They are responsible for owning the customer experience and improving our ability as a business to support their dynamic needs.

What You’ll Do

• Provide technical and functional expertise to customers through phone, chat, and ticket management
• Manage customer inquiries within expected time frames, escalating only when necessary
• Maintain professionalism and establish positive rapport with customers
• Troubleshoot customer issues using application knowledge, experience, and self-guided research
• Resolve customer issues independently or with minimal assistance
• Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources
• Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability

What You’ll Need

Minimum Qualifications

• Language Skills: Native or professional-level fluency in Japanese (both written and spoken) to communicate effectively with Workiva clients in Japan, along with a strong command of English
• Technical Expertise: Experience with SaaS products and familiarity with cloud technologies, APIs, and databases
• Customer Service: Proven experience in an enterprise customer-facing role, with excellent interpersonal and communication skills
• At least 2-3 years of experience in a Technical Helpdesk/Support environment
• Ability to multitask and manage changing priorities across various communication channels (email, phones, ticketing system)
• Bachelor’s degree or equivalent work experience
• Self-motivated and results-oriented, able to coach others to demonstrate similar characteristics
• Anticipate obstacles, establish timelines, and define service level agreements
• Enjoy troubleshooting, asking critical questions, and probing for information to facilitate problem-solving
• Represent the team in cross-functional meetings or projects, contributing to a positive team culture

Preferred Qualifications

• Experience with support tools like Zendesk, Jira, or similar platforms
• Technical aptitude, proficiency in Google Drive, Microsoft Office Suite, OneCloud
• Basic or intermediate experience in database support or network security support preferred

Travel Requirements & Working Conditions

• Varying and overtime hours may be required during peak seasons
• Up to 10% travel for regular customer meetings and events
• Reliable internet access required for any period of time working remotely and not in a Workiva office

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Our team is responsible for providing TikTok search users with first-class search experience by building a strong and robust infrastructure and platform to support product fast iteration and key feature development. In our team, you'll have the opportunity to take part in developing the key features on TikTok Search, understand how TikTok Search could be evolved to be a multi-billion-user product and first-handed experience how user request varies on this giant from time to time. We encourage a culture of self-driven, intellectual curiosity, openness and problem-solving.

Responsibilities

- Optimize the search quality in poi and service, provide TikTok's users the best search experience

- Combine your understanding of product objectives and take full advantage of modern machine learning, NLP and Multimodal techniques to improve the search result metrics

- Work with products and DAs, and other engineers to deliver features to drive the experience optimization of products.

Qualifications

Minimum Qualifications:

-Bachelor degree or above in the field of computer science or a related technical discipline

-Proficient coding skills and strong algorithm & data structure basis in C++/Python/Java

-Experience in one or more of the following areas: NLP, Ranking, Ads, Search engine, Recommender System, and Machine Learning

-Effective communication and teamwork skills.

Preferred Qualifications

- Passion for technology, good communication skills and team spirit

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.