Responsibilities:

• Gather and analyse data and information required for the planning of each audit assignment based on the approved Annual Internal Audit Plan.
• Assist in the design of audit program (including audit procedures and audit tests) of each audit assignment.
• Perform internal audit work (including follow-up of past audit issues) and gather evidence in accordance with the approved audit program.
• Design and apply data analytics techniques (using Excel, ACL, Tableau) in audit assignments.
• Evaluate the effectiveness and efficiency of business processes and related risk management, internal controls and governance process, and ensure compliance with regulatory requirements and Company’s policies and procedures.
• Identify corporate governance, internal controls and business process improvement issues for initial discussion with appropriate process owners and management personnel.
• Document accurate audit work performed and audit result in a clear and organised manner, supported by audit evidence for review by Team leader. Resolve review notes and apply learning to future assignments.
• Identify, develop and draft comprehensive audit observations (including root causes and risks) on weaknesses in control environment, and make value-added recommendations for process improvements.
• At the end of fieldwork review, assists Team Leader in conducting closing meetings to communicate draft audit findings to management.
• Assist Team Leader in finalizing the audit findings, recommendations, and reports, and collate management responses and action plans to mitigate risk.
• For senior associate, assist Team Leader and/or Internal Audit Director to manage end-to-end audit cycle for the audit engagement assigned.
• Track issues identified by Internal Audit and external auditors, and monitor implementation progress of management action plans. Conduct validation review on management remediation actions to address control deficiencies.
• Assist in developing Annual Internal Audit Plan using a risk-based approach.
• Assist in the preparation of deliverables such as audit reports and presentation materials to Management and Audit Committee
• Ensure assigned projects are completed in a timely manner and within the project budget allocated.
• Perform ad hoc tasks and special projects/reviews as assigned from time to time.

Job Requirements

• A bachelor’s degree in Accounting or equivalent from a recognised university or relevant professional qualification (e.g. CA, ACCA). Professional certifications such as CIA, CISA and/or CFE would be an advantage. Candidates with Engineering/Quantity Surveying/Building Management university degree or professional qualification will also be considered.
• Relevant experience in internal or external audit of at least 1 year (or at least 3 years internal or external audit experience for Senior Internal Audit Executive with solid understanding of internal controls and corporate governance.) Experience in construction or engineering services industry preferred.
• Proficiency in Microsoft Office applications (i.e. Word, Excel and Powerpoint). Knowledge in tableau or other data analytics tools (e.g. ACL, IDEA, Power BI, etc) will be an advantage.
• Good organisational and interpersonal skills with ability to interact effectively with multi-disciplinary colleagues at all levels
• Strong problem solving and analytical skills with high attention to details.
• Ability to exercise objective judgement with strong logical and critical thinking skills.
• Self-motivated team player with continuous learning attitude, sharing knowledge and ideas within Internal Audit.
• Positive work attitude, with high level of commitment and initiative.
• Good verbal and written business communications with strong report writing and presentation skills
• Ability to work independently with minimal supervision in a fast paced and dynamic environment.
• Proactive and adaptable to changing priorities and different challenges
• Ability to maintain and ensure confidentiality
• Maintain high level of integrity and professional standards

• Oversees audit planning, field work, and audit reporting; prepares reports, and communicates findings and recommendations to management.
• Review audit work papers prepared by the audit staff to ensure compliance with the firm's audit methodology.
• Responsible for the daily supervision of audit staff and responsible for the development of audit staff and the completion of performance evaluations.
• Excellent communications skills, strong analytical and problem solving skills.
• Technically-sound and committed with good positive working attitude.
• Able to perform under pressure in fast-paced working environment.

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations.

• Drafting of management letters and financial statements.

• Monitoring of engagement progress against budget and timeline set.

• Excellent communications skills, strong analytical and problem solving skills.

• Possess strong passion and desire to grow and improve technically and professionally.

• Committed with good positive working attitude.

• Able to perform under pressure in fast-paced working environment.

• Perform various tests according to firm's audit workflow/methodology.

• Assist in completing engagements in timely and orderly manner.

• Good communication skills and an eye for detail.

• Possess strong passion and desire to grow and improve technically and professionally.

• Committed with good positive working attitude.

• Able to perform under pressure in fast-paced working environment.

Job Description & Requirements

Job Description & Requirements

Established CA firm looking for candidates with audit exposure from SMPs firm is technically competent mature and prepare to become an audit partner.

• Service orientated, calm, conversant in bilingual as Audit Manager is required to liaise with Chinese speaking clients
• Statutory audit of incorporated entities, NPO, AUP, Gebiz
• Able to handle and review Tax Computation
• Good attitude, proven record of leadership and customer service skills
• Local / SPR is preferred

Job Description & Requirements

• Perform statutory audit and prepare tax computation (fieldwork, documentation of results & preparing financial statements)
• Polygraduate with Diploma / University Degree in Accounting
• Good communication and customer service skills
• Proficient in Microsoft uitility programmes
• Responsible & positive working attitude
• Multi-tasking and eager
• Local / SPR preferred

Shared Services for Charities (SSC) is expanding and invites you to join us.

Charities are important to our society and require the finest standards of service. SSC provides a combination of professional standards and qualitative appreciation of the business of not-for-profit organisations. Join our team of high performers, serve charities, sharpen your own skills and develop your career. We have openings for senior internal auditor and internal auditor.

What you do:

• Conduct independent reviews and assess the adequacy and effectiveness of internal controls;
• Provide value adding recommendations to Client Management that will enhance and improve internal controls and operational efficiency;
• Review the work of team members to ensure quality;
• Prepare reports and presentation materials under managers' guidance for Client Management and Audit Committees;
• Undertake other consultancy work such as risk management and PDPA review;
• Assist in building client relationships.

You should be equipped with:

• A bachelor's degree in Accounting or equivalent from a recognised university/institution.
• Professional certifications such as CIA,CPA,CA,ACCA,CISA or equivalent professional qualifications would be an advantage.
• Minimum 3 years of experience in internal auditing, IT audits or governance related services.
• Experience in PDPA review and risk management will be an added advantage.
• Critical thinking and problem-solving skills.
• Good report writing, presentation and interpersonal skills.
• Positive work attitude and good team player.

What we offer you:

• Hybrid working
• Opportunity to influence decision-makers at Board and Chief Executive levels.
• Working directly with experienced professionals and senior resource persons who contribute at SSC.
• Developing professionally in an expanding social sector.
• Near to MRT
• Competitive remuneration.

Job Description & Requirements

• Train to perform statutory audit of corporate and NPO entities
• To perform special audit work assigned under supervision
• Diploma or Bachelor Degree of Accountancy
• Fresh graduate or final year undergraduate
• Able to commit from 6 months to 1 year in renewal basis
• Bilingual preferred as has to liaise with chinese speaking clients

Job Description & Requirements

• Perform statutory audit
• Prepare Tax Computation
• Review auditees' internal control system, able to identify and recommend best practices as well as effective internal controls
• Perform special audit work assigned under supervision
• Diploma / University Degree in Accountancy
• Good communication and customer service skills
• Proficient in Microsoft utility programmes
• Responsible & positive attitude
• Multi-tasking and eager
• Local / SPR preferred

Job Description & Requirements

• Perform statutory audit & prepare tax computation ( Fieldwork, documentation of result & prepare financial statements)
• Diploma / University Degree in Accounting
• Proficiency in Microsoft utility programmes
• Responsible & positive attitude
• Multi-tasking and eager
• Bilingual as the position need to liaise with Chinese speaking client
• Local / SPR preferred

Job Highlights

l Attractive Salary Package

l Challenging and Exciting role

l Good career advancement

About Us
We are a Group of companies with a diverse range of business portfolios, looking for committed talents to fill in senior roles within the organization for its real estate business.

Manager, Property Management

Job Responsibilities

· Manage and maintain the properties own by the Group, ensuring that the properties are kept at its best condition.

· Responsible for the leasing of properties, ensuring 100% occupancy at all times within reasonable means.

· Follow all SOPs diligently and recommend improvements from time to time to achieve operational excellence.

· Assist to explore opportunities in real estate locally and overseas.

Job Requirements

· Minimum 5 years of working experience (non-related experiences also considered)

· Strong verbal and written communication skills.

· Able to negotiate well, meticulous on all paperwork and being responsive to all matters that requires attention.

· Hard working, committed to work and being able to work beyond working hours to resolve all matters that arises.

· Excellent follow up skills to ensure all tasks are completed timely and in accordance to plan.

· Able to work under fast-pace and stressful environment.

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

Job Responsibilities and Duties:

• Support management decision-making with in-depth analyses.
• Partner with other department leads in cross-functional teams to execute initiatives and projects.
• Prepare monthly management reports and presentations (including financial and business performance analysis).
• Manage the daily operations of the finance department.
• Oversee the monthly closing of accounts and ensure timely preparation and submission of financial reports to management.
• Prepare and submit annual statutory accounts in compliance with statutory requirements.
• Prepare relevant financial reports and presentations for Annual General Meetings.
• Prepare quarterly GST returns and annual corporate tax filings.
• Prepare annual budgets and forecasts.
• Liaise with external bankers, auditors, tax consultants and corporate secretarial service providers.
• Establish and ensure compliance with policies and internal controls.
• Assess current practices and processes, and make recommendations for corrections or improvements.
• Perform any other duties which may be assigned from time to time.

Skills and Qualifications:

• Degree in Accountancy, or its equivalent, with professional qualification (e.g. CPA, CA)
• More than 10 years of relevant finance and accounting experience
• Experience in managing a team of accounting personnel
• Excellent organisational and leadership skills
• Good problem-solving, analytical and presentation skills
• Team player with outstanding communication and interpersonal skills
• Proficient in MS Office applications (Excel, Word, PowerPoint)
• Knowledge of Xero accounting software and clinics/healthcare industry will be an advantage

Job Description & Requirements

Are you passionate about the bubbling world of Bubble Tea? Do you have a knack for leadership and a thirst for professional growth? Look no further because LiHO is seeking Management Trainees to embark on an exciting journey with us!

Responsibilities

1. Training and Development

● Facilitate training programs for MT, Store Managers, Store Supervisors, Floaters & re-training of staff within the assigned zone.

● Ensure consistency in the application of Standard Operating Procedures (SOPs) and brand guidelines across all outlets.

● Create SIC, Full Time & Floater training checklist, to re-check every 1 month and provide updates monthly.

2. Compliance Oversight

● Conduct regular audits of outlets (weekly) within the assigned zone to ensure adherence to brand standards, operational protocols, and customer service excellence (opening / closing / SA1 / SA2).

● Provide feedback and corrective actions to address non-compliance issues promptly.

● Ensure that staff handles cash according to standards (Correct payment methods selected, maintains precise cash registers, reports all discrepancies, drops cash bag into the safe box during closing)

● Monthly SIC & Full Time promotion training plan

● Inspection work, including outlet hygiene and staff grooming

● Responsible for opening and closing stores in accordance with the operational process, on-duty management and ensuring quality and food safety.

● Responsible for guiding, managing, and supervising how store employees promote sales, improve work quality and service attitude, and complete assessment for staff.

● To maintain the safety of the store, not to allow unauthorized visitors/non existing company staff into the outlet without HQ approval.

● Strictly not allowed to accept interviews in the workplace without permission/post any private & confidential details of the company / defame the company / sell company items or products privately or take away company items/products (including staff drinks)

3. Performance Enhancement

● Identify areas for performance improvement within outlets and propose plans for implementation in collaboration with the Operations Excellence Team.

● Drive continuous improvement in sales, operational efficiency, and customer satisfaction.

● Ensure smooth operation of outlet sales.

4. Operational Support

● Provide hands-on support during critical operational periods or for outlets facing challenges.

● Collaborate with Store-in-charge to optimize inventory management (First Expiry First Out practices, accurate & punctual monthly stocktake & wastage submission), employee scheduling, and overall outlet performance.

● Fixed schedule at certain outlets weekly (assigned zone)

● Motivate and push staff towards their sales and cup sold target

● Follow up / assist on marketing events, plans and trainings

● Follow up on food safety and outlet maintenance schedule

● Find outlets or staff with manpower control issues and customer feedback on quality, as well as come up with and execute training plans to improve.

5. Communication and Reporting

● Establish clear communication channels with Store-in-charge, Scheduler, Operations Excellence Team, and HR Business Partners.

● Provide comprehensive and timely reports on compliance, training effectiveness, and performance analysis within the assigned zone.

● Communicate with new full-time staff and assess the effectiveness of their OJT.

● Assist in inspecting the capabilities in various stations of outlet staff (worked 3 months and above) within the assigned zones (to achieve at least 90%)

6. Employee Engagement

● Foster a positive and collaborative work culture within the assigned zone.

● Conduct regular engagement sessions, address concerns, and contribute to a high level of employee morale.

● Be able to conduct training sessions independently

7. New Outlet Openings

● Play a key role in training teams for new outlet openings within the zone.

● Reserve and formulate training plans for potential SIC candidates within the assigned zone.

● Train new SIC to complete the basic training for new outlet openings, and supervise the store operation process to meet operating standards.

● New SIC training to complete

● Ensure a seamless transition and adherence to brand standards during the launch phase.

8. Outlet Closure / Handover process

● Manage the outlet closure process, ensuring a smooth transition and minimal wastage of perishable items.

● Train SICs to complete the basic training for permanent store closures and supervise the process, ensuring proper closing standards.

● Oversee the handover process during changes in Store-in-charge, ensuring a comprehensive and organized transition.

9. Staff Confirmation

● Complete staff confirmation on-site according to given guidelines/standards and complete by given deadlines within assigned zones

Requirements

● Proven experience in a multi-unit retail or food service management role.

● Strong training and facilitation skills.

● Exceptional organizational and problem-solving abilities.

● Excellent communication and interpersonal skills.

● Flexibility to travel between assigned outlets within the zone.

● Flexibility according to company’s arrangement/manpower needs - Weekends/Morning, Afternoon or Night Shift/Public Holidays (E.g. Christmas, Chinese New Year), and to do Store Opening & Closing (at least once a week – able to be flexible according to company arrangements)

● Passion for the bubble tea industry and a commitment to upholding high-quality standards.

● Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

● Ability to work alongside frontline staff, adhere to principles, and maintain a strong sense of responsibility with a positive and proactive attitude.

● Gain comprehensive knowledge of the company's food and beverage operations through rotational training.

● Drive sales and profitability across outlets.

● Develop expertise in restaurant operations, including manpower scheduling, administrative tasks, and inventory control.

● Oversee proper training for new employees and monitor their progress.

● Ensure compliance with outlets' operations, company policies, and safety regulations.

● Maintain high standards of cleanliness and hygiene as per NEA regulations and company policies.

● Prepare business reports and assist with ad-hoc duties.

● Regularly assess individual performance and collaborate with superiors for career progression.

Benefits:

● Competitive remuneration with salary commensurate with experience.

● Enjoy a refreshing Staff Drink on us!

● Annual leave to recharge and rejuvenate.

● Medical benefits for your well-being.

● Extensive training and career progression opportunities.

● Continuous support with training provided throughout your journey.

Join us at LiHO and become an integral part of a dynamic team dedicated to delivering the best Bubble Tea experience! Let’s brew success together!

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

Key Responsibilities:

1. Operational Management:
   Oversee TCM physicians within the company.
   Develop and manage staff rosters to ensure efficient resource allocation and seamless clinic operations.
   Monitor and evaluate the performance of TCM physicians and therapists, providing feedback and actionable improvement plans.
   Ensure compliance with local regulations and standards relevant to TCM practice.
2. Staff Training and Development:
   Design and implement training programs for TCM professionals, including physicians and therapists, to enhance their clinical and customer service skills.
   Conduct regular workshops and knowledge-sharing sessions to keep staff updated on the latest developments in TCM.
   Mentor new and existing team members to align with company values and professional standards.
3. Innovation and Strategic Initiatives:
   Identify and implement innovative ideas to improve clinic operations, enhance patient experience, and drive business growth.
   Collaborate with the leadership team to introduce new services, treatments, or technologies in alignment with market trends and company goals.
   Develop strategies to improve operational efficiency and patient satisfaction.
4. Performance and Reporting:
   Track and analyze key performance indicators (KPIs) related to clinic operations and staff performance.
   Prepare and present regular operational reports to the leadership team.
   Recommend and execute improvements based on performance data and feedback.
5. Stakeholder Collaboration:
   Work closely with the marketing team to promote new services and initiatives.
   Partner with the HR department for recruitment, onboarding, and employee engagement activities.
   Build strong relationships with external partners and vendors to support clinic needs.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; additional certification in TCM is an advantage.
• Proven experience in operations management, preferably within the healthcare or wellness industry.
• Strong understanding of Traditional Chinese Medicine practices and principles.
• Excellent leadership, communication, and organizational skills.
• Ability to think strategically and implement innovative ideas.
• Proficient in using operational tools and software to manage schedules, performance, and reporting.
• Familiarity with local regulations governing TCM practice in Singapore.

We are seeking an experienced office manager in an architectural firm, responsible for the daily operations of the office, ensuring that it runs smoothly, efficiently, and effectively.

Key Responsibilities:

1. Office Administration & Operations

• Assist in all aspects of administrative duties such as data entry, and preparation of documents and letters (e.g. fee proposals, tender documents, form filling, membership renewals, and others).
• Oversee day-to-day operations, including attending to incoming calls, walk-in clients, and visitors.
• Managing office supplies, equipment, and maintenance.
• Coordinating with employees, management, and external parties.
• Resolving administrative issues, conflicts, and concerns.
• Implementing process improvements, increasing productivity and efficiency.

2. Human Resources Support

• Assist with onboarding new employees and maintaining employee records.
• Coordinate employee training and leave application.
• Assist with any employee relations and inquiries.

Job Requirements:

1. Strong Communication: Verbal and written communication skills.

2. Leadership: Ability to motivate and guide staff.

3. Organizational: Excellent planning, coordination, and time management skills.

4. Problem-Solving: Analytical and creative problem-solving skills.

5. Adaptability: Ability to adapt to changing priorities and deadlines.

6. Technical: Proficiency in office software, such as Microsoft Office.

Singaporean or PR only

Education and Experience:

1. Education: Bachelor's degree in Business Administration, Management, or related field preferred

2. Experience: 2-5 years of experience in a similar role is preferred, such as Office Manager, Administrative Assistant, or in a related field.

Job Description & Requirements

• To lead, execute and manage daily operations to achieve daily / monthly targets.
• Building and maintaining relationships with guests.
• Attend and resolve guest feedbacks or complaints.
• Ensure duty roster is efficiently planned according to operations requirement and manpower budget.
• Keep track of sales performance by identifying and analyzing the sales numbers.
• Lead and motivate staff in achieving sales targets.
• Enforcement of hygiene regulations and upkeep of the restaurant cleanliness.
• Conduct regular training for staff.

Creative Manager

About the role

At SEVENTY2, we believe in creating immersive, unforgettable experiences. As our Creative Manager, you will be the visionary behind every event’s aesthetic and experiential design. You will be leading a talented team of creatives, setting the bar for innovation, and driving the artistic direction that aligns with SEVENTY2's mission to inspire and engage. This is a unique opportunity to shape high-profile events and create moments that captivate audiences.

Responsibilities

· Creative Vision & Strategy: Lead the creative direction for all events, ensuring that each project has a distinct and cohesive concept. You will define the visual storytelling elements that set SEVENTY2’s events apart, transforming client briefs into impactful designs that resonate.

· Cross-Functional Collaboration: Work closely with the events, design, and sales teams to ensure creative concepts align with strategic goals. Participate in brainstorming sessions and guide teams in translating brand messages into unforgettable event experiences. Foster a collaborative environment that encourages experimentation, while delivering high-caliber work that pushes creative boundaries.

· Project Management: Oversee all creative projects, from initial concept to execution, managing timelines, resources, and budgets effectively. Ensure that all deliverables are on-brand, meet quality standards, and are delivered on time.

· Client Engagement: Collaborate with clients to understand their brand, vision, and expectations. Present creative concepts and proposals confidently, adapting ideas as needed to align with client feedback and preferences.

· Trend Analysis & Innovation: Stay on top of industry trends, emerging technologies, and design innovations. Champion fresh ideas and bring them to life in ways that make a lasting impact on attendees and clients alike.

Job Descriptions:

• Works closely with the Retail Director, Commercial Team, HRBP and
• Operation Team
• Recruiting, training, supervising and appraising staff
• Monitoring inventory levels
• Managing budgets
• Dealing with customer queries and complaints
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so

Drive Sales

• Lead by example in customer service, greet customer and give
• assistance and make sure standards are followed to reflect a strong
• image for our brands and company.
• Reviews and analyses sales figures to identify opportunities to develop
• and drive sales performance at department and BU level.
• Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
• Engages with relevant department colleagues to enlist support for local
• opportunities that deliver sales growth for the store.
• Analyses and demonstrates an understanding of the competition and
• identifies opportunities to exploit at store level.
• Demonstrates an understanding of the customer and challenges their
• team to drive conversion, average basket, UPT and maximize sales.
• Scheduling and daily planning for store cover, based on sales
• trend/week and hours/day.

Commercial & Visual

• Delivers stores standards and implements events with impact and
• commercial focus.
• Challenges direct reports on presentation of product and ensures
• business policies and seasonal launches are delivered in line with the
• brand principal guidelines.
• Ensures VM elements highlight the merchandise throughout the store
• to create customer awareness of our different lines.
• Consistently seeks to benchmark own standards with peer stores and
• competitors and looks for ways to create an aspirational shopping
• environment for the customer keeping in line with brand principals.

Stock Management

• Ensure following SOP in all matters related to stock management like,
• shipment receiving, cycle count, transfer between stores, devo returns,
• damaged items and withdrawals from shop floor emails, etc… and to
• communicate with concerned department.
• Ensure proper cover for OPS team for better replenishment of best
• sellers on shop floor, as well communicating with Commercial and
• Merchandiser to ensure receiving of best sellers regularly.
• Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales. · Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.

Service Standards

• Actively demonstrates and role models service
• Doing the right thing generating excitement and commitment to service Respond to customer complaints considering that satisfying customer is a top priority.
• Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement
• Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity
• Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.

Service Measurements

• Analyses Mystery Shop report to identify areas for improvement and implements an action plan.
• Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement
• Regularly recognizing excellent service in store on a regular basis supported by clear communication standards

Compliance

• Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained
• Ensures employees are knowledgeable and always updated on SOPs
• Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.

Health & Safety

• Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan
• Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate
• Cleaning contractors are regularly reviewed to ensure they are delivering to brand cleaning specifications and escalate risks
• Duty Management · Ensures that all the section managers are trained and able to carry out the duty manager role/ key holder role and manage major incidents competently

Loss & Prevention

Ensure that all cashiers understand and adhere to the cash management procedures

Possess high integrity and adheres to cash and security procedures with all security log forms populated truthfully

Carry out routine checks on stockroom and shop floor and look for loose alarms

Check TGT after every stock take and take note of the items that might be due to theft. Deploy staffs on those zone areas and take precaution on those items

Be vigilant and look out for shoplifters or anything that is out of the norm

People Policies and Process

• Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team
• Demonstrates an understanding of the HR policies to drive improvement in employee’s behavior & outcome
• Working with HRBP to develop a robust succession plan at all levels within the store that supports the regional succession plan
• Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels

Job Requirements:

Graduate Degree

Minimum experience and knowledge:

· Retail experience

· +8 years of relevant experience

Job-Specific/Technical Skills required to complete the tasks:

· Motivated and can work towards set targets and KPI's

· Experience with and passion for fashion brands

· Commercial Acumen

· Strong leadership and customer management abilities

· Excellent communication and interpersonal skills

Advertisement and Recruitment:

• Post job advertisements across platforms such as FastJob, Facebook, Telegram, and WhatsApp Channels.
• Address staff inquiries regarding age requirements, grooming standards, payment rates, and other relevant matters.
• Conduct staff briefings on guidelines and expectations.
• Oversee registration processes and manage daily recruitment tasks.
• Facilitate job bookings and handle job cancellations.
• Prepare and distribute payment vouchers; manage staff payouts.
• Stay updated on recruitment trends and gather staff feedback for continuous improvement.
• Build and maintain positive relationships with staff.

Client and Staff Coordination:

• Review and respond to clients’ staffing requests promptly.
• Input and verify staff requisitions for accurate scheduling.
• Collaborate with the team to fulfill staffing requirements.
• Provide on-site support, including grooming kits and issue resolution.
• Maintain strong client relationships and ensure satisfaction.
• Collect and process client timesheets accurately.
• Analyze competitor and client information to provide industry insights.
• Share industry insights with the team to inform strategies.
• Ensure smooth staffing operations through effective collaboration.

Requirements:

• Diploma in Human Resources, Business Administration, or a related field.
• Proven experience in full-cycle recruitment and client coordination.
• Strong interpersonal and communication skills.
• Proficiency in using recruitment platforms and social media channels.
• Excellent organizational and multitasking abilities.
• Ability to analyze data and provide actionable insights.
• Knowledge of employment laws and regulations.
• Ability to work collaboratively in a team environment.

PRINCIPAL ACCOUNTABILITIES

Procurement Manager is responsible in overseeing and managing sourcing capabilities and procurement operation. He/she is responsible for strategy and negotiating with vendors in terms of price, delivery and service while ensuring highest commitment to the company by satisfying the customer needs with quality work and efficiency by improving the processes, build effective team and manage ambiguity.

JOB RESPONSIBILITIES

1. Source and procure items required.
2. Work and coordinate closely with customers, vendors, PM, QS and other related functions in sourcing/procuring required items
3. Able to read simple technical drawings and explain to the team.
4. Do competitive Bidding when required for new purchases to ensure cost competitiveness without sacrificing quality
5. Maintain and monitor quotation status progress and ship the Sales orders according to the required dates
6. Arrange and coordinate closely the shipment request with the Logistic team/appointed forwarders
7. Build and establish rapport with Suppliers for service & quality improvement
8. Conduct supplier review, develop strategy for improvement, initiate business and organizational partnerships
9. Attend, liaise and close any quality related issues with the vendors and site.
10. Issue Non-conformance report (NCR) for quality related issues and ensure a necessary Corrective Action (CA) is provided for quality control.
11. Demonstrate leadership and provide training/coaching to Procurement executive to ensure individual's empowerment are achieved
12. Create standard work process related to job function to ensure sustainability and efficiency. Able to determine low hanging fruits improvement for immediate implementation.
13. Develop others through coaching, feedback, exposure, and stretch assignments. Appoint and check buyer’s load efficiently.
14. Conduct Employee performance review and feedback
15. Other ad-hoc jobs related to sourcing & procurement.
16. Ensure KPI target is achieved.
17. Ensures 5S is implemented in the work area.
18. Adheres company’s guidelines with regards to Safety and Quality.
19. Complies to Company Code of Business Conduct.

REQUIRED COMPETENCIES

1. Ensures Accountability – holding self and others accountable to meet commitments
2. Customer focus – Building strong customer relationships and delivering customer-centric solutions.
3. Resourcefulness – securing and deploying resources effectively and efficiently. To produce results by making the best use of the limited resources available.
4. Drives Result – consistently achieving results, even under tough circumstances. Results might be quantifiable – measured in terms of less NCR, increase sales growth, good customer satisfaction ratings, new product launched.
5. Qualitative result -- an enhanced reputation among customers, a more vibrant brand that attracts customer and employee talent.
6. Build Effective team – forms competent team by establishing common objectives and shared mindset.
7. Technical Knowledge – able to interpret/understand the concept, principles and standard apply on the drawing details.

QUALIFICATION GUIDE

1. Education : Minimum bachelor’s degree in supply chain or engineering related cours
2. Experience : Minimum 7 years of proven and Solid years of work experience in the same field and similar industries

DPL Premium Automobiles is the official Singapore distributor for Deepal, an electric vehicle (EV) brand from China. We are looking for a Sales Manager, who has a passionate and driven personality and is prepared to lead and manage the sales team to achieve sales targets and revenue.

Sales

• Be responsible for developing and planning of sales strategies as well as providing direction and control of sales activities to ensure continuous growth for the Company.
• Prepare sales forecast and review sales strategies and activities to achieve the company’s sales revenue and competitive advantage.
• Establish and develop business plans and direct operations to meet annual sales and profitability objectives.
• Manage sales department operational, administrative needs and also budgeting, system requirements and staffing needs for areas including sales, reception, valet, and new car delivery teams.
• Determine training needs for sales, reception, valet and new car delivery teams.
• Conceptualise, execute and evaluate sales action plans and campaigns.
• Ensure retail space is properly represented with adequate display and demonstration models.
• Constantly audit and modify, where necessary, existing work flow, processes and customer journey to deliver greater effectiveness and efficiency.
• Provide good leadership, guidance and counselling to working teams to meet customers and job requirements and additionally for the sales team to achieve their individual sales quota requirements.
• Maintain high levels of customer satisfaction and ensure targets as set by the principal are achieved.
• Ensure consistent and accurate input and update of data by the sales team into our prospect management system.
• Ensure all planning, activities, tracking and reporting is carried out in an accurate and timely manner.
• Look into and address customer complaints and issues for sales department related cases.
• Be responsible for growth in corporate sales business which includes business-to-business sales, diplomatic sales, fleet sales, corporate programs and government tenders.
• Display multi-faceted skills, including sales force management, account management and needs analysis of the existing portfolio of corporate customers.

Product

• Support sales with product, pricing and inventory related matters.
• Responsible for product competitiveness, product pricing, specifications and homologations.
• Handle order processing, monitor shipments and manage inventory.
• Logistical support of vehicles required for events / trainings.
• Perform other duties as and when assigned.

Requirements

• Minimum Degree or equivalent.
• Preferably at least 2 to 3 years’ experience as managerial staff in similar industry.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal, leadership and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations