Position

Service Manager, Data Security Services

The Service Manager for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologies within data and endpoint security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.

Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect.
• Encryption Solutions: Disk Encryption, File and Folder encryption.
• Database Audit Monitoring solutions.
• Email and Web Phishing Prevention solutions.
• Vulnerability Management Services.
• Access Management.

Detailed Job Responsibilities

The Team Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

• Assigns the tasks and manages delegation.
• Sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules.
• Animates the team to encourage collaboration and sharing of practices.
• Has a role in supporting people development.
• Participates to recruitment process for the team.
• Vendor relation management.

As the manager of his/her scope of activity, he/she:

• Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests).
• Ensures activity is performed in compliance with norms, standards, processes and procedures.
• Gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting.
• Reporting and auditing.
• Monitors operational KPI and ensure tickets are losed within SLA.
• Ensures documentation is up to date and relevant for use.
• Implements cross-functions activities including continuous improvement initiatives.
• Estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

• Supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise.
• Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
• Manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.).
• Provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability.
• Engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team.
• Ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures.
• Has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.
• Has to monitor and push for improvements in the team’s productivity.
• Be available and able to drive/manage any complex or high severity incidents that occur within the scope of their role.
• Engage in Projects and project deliveries.
• Drive and deliver root cause for any high severity issues.
• Has to be responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA.
• Is involved in security incident diagnosis or investigations to help provide evidence or facts during diagnosis or investigation.
• Manage requests from stakeholders on data security tools to provide extracts, reports or information when required.

As the first point of contact for the Service Provider, he/she:

• Manages the daily relationship with the Service Provider and escalates when needed.
• Follows up Provider KPI and related actions.
• Coach and develop partner resources to meet the objectives.

As the first point of contact for internal Clients, he/she:

• Manages the daily relationship with internal Clients including planning, requests clarification, risks mitigation and service quality.
• Prepares client feedback for the monthly review.
• Serve as point of escalation on major incidents.
• Have to maintain a smooth relation with partners, vendors and global clients/teams.

As a member of ISAP/ITS, he/she:

• Facilitates collaboration and spread of information from and to the team.
• Participates to the department’s activities including brainstorming, team building and other team or transversal actions.
• Fosters innovation mindset.
• Contributes to ISAP/ITS global branding and communication.
• Manage budget (once a year) and forecast (monthly)
• Focus on automation and optimum use of the team to improve efficiency.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence.
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

v Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.

v Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.

Qualifications Requirements

Ø Minimum 12 years of IT Security experience and with 3-4 years of team management experience.

Ø Must be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science.

Ø Must have knowledge of different domains of IT Security.

Ø Must have managed a team size of 8 or more Security Specialists in an enterprise level environment;

Ø Must have prior hands-on experience in managing the IT Security Solutions.

Ø Must have experience in working in Production setup in Run (Operations) mode.

Ø Must have working experience in managing the endpoint and data security solutions for a Large enterprise level environment, working experience in financial organization is preferred.

Ø Ability to apply risk based approach while working on assigned responsibilities.

Ø Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions.

Ø Excellent in analytical, communication and documentation skills.

Ø Ability to organize work and be able to priories work as per the needs of Production Operation’s needs.

Ø Must have strong understanding of ITIL processes and comfortable working in process oriented environment.

Ø Ability to work independently and as well as a part of team and is able to work under minimal supervision.

Ø Should have time management skills and able to manage work in fast moving environment.

Ø Should have hands-on technical exposure on wide spectrum of endpoint and data security technologies e.g. Symantec Data Loss Prevention (DLP), Symantec Endpoint Protection, Phishing Prevention and other IT Security technologies.

Ø Must have experience in defining, designing and configuring DLP Policies as per the business requirements.

Ø Professional Certifications:

• CISSP, CISM certified is highly preferred.

Interested applicants, please email your resume to Shaun Quek Yew Meng.

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

In a challenging and multicultural environment, we seek a Business Analyst / QA to join our Core Banking IT department which is in charge of developing and maintaining the International Back Office Cash Management System of CACIB. This information system is deployed in 25 business units all around the world. The system has multiple modules to manage reference data, commercial back office functions (payments, remittances, loans, deposits, guarantees, letters of credit …), accounting, management control and credit risk monitoring. The system caters to local regulatory reporting needs and head office reporting, based on a data warehouse.

The candidate will be in charge of analyzing the requirements, writing specifications & test scenarios/cases, maintaining and building the payment system of the bank. The role will focus primarily on functional analysis and quality assurance of the build and delivery required for the evolutions of the in-house or vendor’s solution.

Main responsibilities

• Executing Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to refine/groom future stories & perform BA tests within the sprint time-box.
• Managing the requirements and provide design options for the solutions available and guide the team.
• Evaluation of alternative IT solutions and provide appropriate recommendations.
• Provide Payments domain expertise to help define a viable business solution, working with the key business sponsors.
• Ensuring that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project plans resulting from change requests, adhoc projects, or technology issues.
• Coordinating with various users groups and interface teams and getting them on board as interface services for various financial services.
• Managing stakeholders, risks, issues, quality, and project controls.
• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Involve in QA activities when needed.
• Provide functional Guidance to the Team, working closely with developers/Tech Leads for assisting in resolution of queries

Professional Skills and Qualifications

The position requires a minimum of 5 years of relevant business analyst experience with banking IT systems (Payment systems and Core Banking applications)

Key Functional Skills

• Experience of working on Instant Payment-Europe region or any similar Real time payment processing system or Payment Engine. – Must Have
• End-to-End payments system knowledge with detailed insights on payment file format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping and validations. – Must Have
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels. – Must Have
• Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. – Must Have
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications. – Must have
• Break SFD & EPIC into developable stories for developers by creating linkage & traceability of requirements. – Must have
• Should have high experience in creating Cucumber test cases (gherkin) & working with developers in Behavior Driven Development (BDD). – Good to have
• Functional automation of Test cases using SOAP UI / Selenium and other automation tools – good to have
• Should be connect dots from bigger picture to smaller chunks and maintain Change requirements. – Good to have
• Experience on at least one of the payment engines like; Dovetail, GPP, Clear2Pay or in-house payment engines & workflows. – Must have

Other Professional Skills and Mind-set

• Should be experienced on Agile tools (Atlassian) & BA tools (MS Word, Excel, MS Visio).
• Ownership & requirements management: Create, Maintain & periodically update specifications documents.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with development & delivery teams, should have worked in cross-functional departments.
• Strives to deliver the solution in the most effective and timely manner
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Legal and Regulatory Responsibilities

Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Position

The candidate will be in charge of understanding the requirements and to test the payment system of the bank which is Global Pay Plus – Sevice Platform (GPP-SP) from Finastra (previously D&H). The role will focus primarily on testing the various evolutions of the in-house solution together with the payment engine (GPP-SP).

Main responsibilities

As a Business Analyst:

• Understanding the BRD and conducting requirement gathering by various means like brainstorming, workshops, Questionnaire and working with different stakeholders of the cash management team like Product Managers (Global as well as In Country), Client Services, Implementation, Operations and Finance.
• Mapping the identified functional requirements and define a solution
• Identifying the scope of the requirements, validating the requirements.
• Working with Lead Business Analyst & Technology partner i.e., Solution Architects to agree on the solution.
• Working as a liaison between Business users, operations and Developers.
• Preparing various documents like BRD, FSD and reviewing SIT Test scenarios and Test Cases. Experience in Agile world is a plus.
• Working with different stakeholders for product collateral and training needs.
• Working with Integration partners and other vendors within bank
• Identify & resolve issues and manage project risks, supporting different teams, chairing & documenting meetings.

As a Functional Tester:

• Handle the core banking system’s and payment system’s various test phases : regression tests, integration tests, functional tests, test automation
• Good Knowledge and working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Define functional test scenarios for core banking and payment systems
• Overall responsible for ensuring User acceptance testing for all the streams.
• Maintain up to date test libraries (test scenarios, test cases)
• Working with SIT & UAT Testing Team, reviewing, testing scenarios, test cases and helping developers and testers in clearing their doubts about the requirements etc.
• Recording defects utilizing defect tracking tool with priority and severity and alert the management
• Manage planning, communicate with stakeholders
• Prepare regular reports on test results
• Supporting the business users for User Acceptance Testing
• Supporting Operations team / Business Users team to complete the testing
• Managing testing at times when required and found the issues / testing not closing or moving as expected
• Lead Defect Management related actives

Qualifications and Profile

The position requires a minimum of 7 years relevant business analyst/tester experience with Payment systems and Core Banking applications.

Functional

• Good knowledge in Payment area like interaction with Clearing, payment file format ISO20022, SEPA and SWIFT. Hands-on experience with such data mapping and testing.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on various kinds of payment products such as TT, RTGS, LVP, Payroll, Cheque, DD, Cashier Order, Mass & Bulk payments.
• Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications
• Experience in following areas is a plus: Retail Banking, Wholesale & Corporate Banking, Corporate commercial Payments, International & Domestic Payments, Payment Hub/Factory, Correspondent Banking, ACH, Real Time Payments, Cash & Liquidity Management, Compliance/AML, FX, Messaging (Swift and ISO) & Trade Finance

Technical

• Hands on experience on testing methodologies
• Working knowledge of ALM/QC/JIRA

Other Professional Skills and Mindset

• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytic and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytic skills
• Capable to effectively interact with multiple stakeholders
• Strives to deliver the solution in the most effective and timely manner
• Proactive with excellent verbal and written communication skills in English
• Team spirit - Like explain and share knowledge
• Hands on and versatile
• As part of an integrated organization across 3 main sites (Paris, SQY, Singapore), be able to forge close relationships with program director, others team leads, architecture functions and quality assurance teams. It could be a limited travel aspect for this role.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Overview:​

We are seeking a highly skilled and motivated Data Analyst/Data Scientist to join our dynamic team. The ideal candidate will be passionate about turning data into actionable insights and have a proven track record of using data to drive growth and efficiency. ​

Key Responsibilities:​

• Design, develop, and maintain Power BI dashboards and reports that consolidate data from various sources
• Gather business requirements from end-users and translate them into technical specifications to build robust, scalable, and high-performance BI solutions
• Perform statistical analysis and use machine learning techniques to build predictive models.
• Communicate findings and insights to stakeholders using visualization tools and presentations

Requirements:​

• Bachelor's/Master’s degree in Computer Science, Mathematics, Economics, Statistics, or a related field
• Proven experience as a Power BI Developer or similar role
• Strong understanding of BI technologies and experience in data analysis and reporting
• Strong knowledge of and experience with databases (SQL, etc.), programming (e.g., Python, R), and ETL frameworks
• Experience with common data science toolkits, such as Pandas, NumPy, Matplotlib, Scikit-learn; experience with TensorFlow or PyTorch is a plus
• Excellent written and verbal communication skills

WHO ARE WE LOOKING FOR?

We are looking for a Senior HR Business Analyst to support the Nike HR Operations team in delivering world class support for our employees. Our team serves as the front-line delivery team for HR system implementations and improvements that enable operational excellence within HR. We are searching for a natural problem solver with knowledge of how HR processes can be designed using Workday and ServiceNow to provide a world class employee experience.

WHAT WILL YOU WORK ON?

In this position, you will work with our HR and Technology partners across the globe to identify, define, and implement system based solutions for HR. Leveraging your skills as a Business Analyst, you will also support gathering business requirements, system testing, and partnering with cross-functional teams to deliver process and technology changes across our centers and vendors.

A typical day includes collaborating with teams across the globe, analysing system issues, evaluating changes to our HR processes and technology, building relationships with our Nike teammates, planning for the future of HR Operations, and putting teammate experience front and center across all that we do.

WHO WILL YOU WORK WITH?

You will collaborate with our Teammate Experience Delivery team, HR Functional teams, and Technology teams. You will also collaborate with our HR Business Analysts to drive consistency and standard ways of using technology to drive an excellent teammate experience.

WHAT YOU BRING

• Bachelor's Degree or combination of relevant education, experience, and training
• Minimum 2 years of Business Analyst experience; analytical, problem solving, requirements, testing, and documentation
• Workday experience required
• Demonstrated ability in global HR processes; areas such as Core HCM, Total Rewards, Talent Acquisition, Learning, and Talent is helpful
• Ability to build cross-functional relationships and collaborate effectively across teams
• Demonstrated ability to explain technical issues/solutions in business terms aligned to the business process
• Experience with Customer Relationship Management (CRM) solutions; ServiceNow preferred

As an IT Manager based out of Onto Innovation Singapore, this position is critical in working closely with various business functions across the information technology organization, defining, delivering, and supporting IT business solutions and roadmaps. This position

• Provides cost-effective business systems and applications analysis to support the development and implementation of business applications.

• Includes evaluation, analysis, requirements documentation, and translation into proper system requirement specifications and configuration.

• Formulates and defines systems scope and objectives based on end-user needs and a thorough understanding of business systems, applications, and industry requirements.

• Ensures availability and performance of systems and application environments through proactive and reactive analysis and maintenance.

• Partner with business leaders and executives to understand business needs and priorities, ensure the IT team enables and drives growth, and achieves appropriate service levels.

• Develop and maintain a vision and corresponding KPIs that make a compelling case for continued investment. Preparing budgets, allocating resources, and delegating tasks.

• Own, prioritize, communicate, and evangelize product roadmaps, both within the region and to global IT and business stakeholders.

This position reports to Sr.Director, Business Systems.

Desired Skills & Experience

Expert knowledge of Business Systems processes, including Order-to-Cash (Order management, fulfillment, and warehouse management systems), Procure-to-Pay (Direct Procurement, Approved Supplier Qualifications, Receiving and warehouse management systems), Costing, and Plan-to-Manufacture (including manufacturing execution systems).

Expected to have a good understanding of Oracle Value Chain Planning modules with a specific focus and hands-on experience in Demand Management, Service Parts Planning, and Advanced Supply Chain Planning (both Constrained and Unconstrained modes).

In-depth knowledge and the ability to architect solutions in multiple Oracle ERP modules (Inventory, Purchasing, BOM, Work in Process) in a manufacturing environment are desired. Should have worked in industries having Supply Chain strategies based on complex Assemble to Order scenarios. Exposure to Oracle modules related to field service and reverse logistics, such as Depo Repair and Spare Management, is also desirable.

- Experience in MES systems and Oracle Configurator is an added advantage.

- Good knowledge and understanding of Sales and Operations Planning processes is required.

- APICS Certified Planning and Inventory Mgmt. or Certified Supply Chain Professional is highly desired.

- At least 20+ years of relevant experience or equivalent combination of education and work experience.

- Bachelor in Engineering or equivalent

Behavioral Skills and Competencies Required:

• Leadership, accountability, and ownership are critical to the success of this position

• Excellent conceptual, organizational, analytical, and problem-solving skills.

• Ability to present a professional image to management, staff, vendors, co-workers, and outside contacts

• Team player, able to work with cross-functional teams, and highly interested in working on third-party system technologies.

• Ability to provide both internal and external customer support, including explaining technical issues to non-technical people.

• Self-starter, motivated and fast learner

• Excellent verbal and written communication and business customer management skills

• Strong organizational skills

• Ability to effectively manage multiple projects simultaneously.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. All associates may be required to perform duties outside their normal responsibilities, as their manager requires.

Purpose: -

To actively contribute to the development, implementation, and upkeep of information systems that are

effective, dependable, and secure, utilizing a blend of analytical thinking and programming proficiency.

Key Areas of Accountabilities: -

1. Requirement Analysis to examine and understand user needs and system requirements.
2. System Design in creating and scalable system architectures based on the analyzed requirements.
3. Programming and Coding to translate system designs into executable codes. Proficiency in IBM, RPG or Proficient in SAP is an added advantage.
4. Working closely with cross functional teams, including developers, analysts, and stakeholders.

Key Areas of Responsibilities -

Support and maintenance of AS/400 application system

• Proficiency in one or more programming languages, such as: RPG, Python and PHP.
• SQL for relational databases such as IBM DB2 or MySQL.

Basic knowledge of Business Intelligence (BI) tools involves understanding the fundamental concepts and functionalities associated with these tools.

• To leverage Excel effectively for Business Intelligence (BI) purposes.
• Power BI, QlikView, IBM Cognos.

Requirements: -

1. Bachelor's degree in computer science or information technology/or A Polytechnic diploma coupled with relevant experience and / or certifications.
2. Candidates with 1 to 2 years of professional experience or recent graduates are eligible to apply.
3. Strong understanding of IT concepts, systems, and technologies.
4. Strong interpersonal skills and ability to foster a collaborative team environment.

Responsibilities

• Drive performance management across the business units
• Analysis weekly, monthly, quarterly and annual financials reports and performance, key performance indicators and productivity reports and provide value-added insights and explanations for variances
• Involvement in annual budget and periodic forecasting including establishing assumptions and analysis
• Perform potential project/investment appraisals and post-implementation analysis
• Close liaison with company secretary
• Participate in ad-hoc projects such as process improvements, automation of financial processes and driving automation
• Business partner and support the business in analysis of revenue and streamlining of operating/capital expenditures
• Support the automation of processes and business initiatives
• Plan and execute financial, operational and compliance internal audits
• Identify and communicate business inefficiencies, internal controls weaknesses or operational issues as well as follow-up on corrective actions
• Conduct special audits as and when required
• Prepare tax computations
• Assist with tax queries, regulatory reporting and liaison with internal/external auditors, tax advisors and other relevant local authorities

Requirements

• An Accounting Degree/ACCA qualified with at least 2 years of working experiences, preferably as an auditor
• Sound accounting technical knowledge and skills as well as extensive knowledge in Singapore Financial Reporting Standards (International) (FRS(I))
• Knowledge of group consolidation is an added advantage
• Motivated, inquisitive, positive mind-set and proactive individual with strong analytical skills
• Possess strong commercial acumen
• Ability to work independently and possess good interpersonal skills
• Ability to work well under pressure, self-driven, detail oriented, high attention to detail and meeting deadlines
• Strong excel skills

Whatsapp 91834574 for more information

IT TECHNOLOGIES PTE LTD is market leader in chromatography consumables , analytical instruments accessories and chemistry software in Singapore and Malaysia serving research and quality control laboratories in Singapore and Malaysia.

Now, we are looking for a passionalte chemist with strong knowledge in analytical instruments and chemistry software that looking to switch carrier from laboratory environment to application support and sales/marketing field.

- Degree in Science majoring chemistry.

- 3 to 5 years of hands on experience in analytical instruments

- responsible for introducing chromatography products to end users through application support

- method development and troubleshooting

- familiar with chemistry softwares related to GC/HPLC/Uv-Vis/FT-IR/NMR

- keen interest in solving technical problems

- familiar with various general laboratory equipments and accessories

Real Estate Analyst Manager

Job Description:

We are seeking a skilled and experienced Real Estate Analyst Manager to join our team. The ideal candidate will possess strong analytical skills, attention to detail, and a deep understanding of the real estate market and retail industry in various SEA countries. As a Real Estate Analyst Manager, you will be responsible for overseeing the analysis and evaluation of potential new stores, conducting market research, providing strategic insights to support decision-making processes, and reviewing store post opening performance to continuously improve on the sales forecasting. Additionally, you will collaborate with various stakeholders to develop and execute real estate property strategies that align with the company's objectives.

Responsibilities：

• Develop a comprehensive Macro property strategy for key Southeast Asian (SEA) countries, ensuring timely completion of regional network planning to facilitate the progress of new store developments
• Lead the analysis and evaluation of potential new stores, including location analysis, market catchment research and sales forecasts
• Gather and analyse market and competitor data, conduct research on various regional business districts and communities, and generate strategic insights to support new store development projects.
• Produce evaluation and analysis reports, ensuring that new site selections align with company standards, and establish a database containing information on target area business districts, commercial entities, and community projects
• Key contact with company appointed data supplier and be involved in the sales/or site feasibility linear regression model setting up
• Provide sales forecasts to the local property team for all proposed new sites
• Validate new store proposals submitted by each country

Requirements:

• Bachelor's degree in Real Estate, Business Administration, or related field; advanced degree preferred
• Minimum of 5 years of experience in real estate analysis, investment, or asset management.
• Strong analytical skills, with experience in linear regression sales modeling and valuation

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Main responsibilities

· Executing Business Analysis & software testing best practices and Engagement of

Stakeholders across Front-to-Back functions.

· Responsible for all analysis of functional requirements arising from the requirements

of business stakeholders, business users and technology.

· Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to

refine/groom future stories & perform BA tests within the sprint time-box.

· Managing the requirements and provide design options for the solutions available

and guide the team.

· Evaluation of alternative IT solutions and provide appropriate recommendations.

· Provide Payments domain expertise to help define a viable business solution,

working with the key business sponsors.

· Ensuring that the services delivered conforms with, and contributes to the

development of the business strategy.

· Assess the impacts on the project plans resulting from change

requests, adhoc projects, or technology issues.

· Coordinating with various users groups and interface teams and getting them on

board as interface services for various financial services.

· Managing stakeholders, risks, issues, quality, and project controls.

· Work closely with the technical implementation team in bridging the gap from

translating functional to technical details

· Involve in QA activities when needed.

· Provide functional Guidance to the Team, working closely with developers/Tech

Leads for assisting in resolution of queries

Professional Skills and Qualifications

The position requires a minimum of 4 years of relevant business analyst experience

with banking IT systems (Payment systems and Core Banking applications)

Key Functional Skills

· Experience of working on Instant Payment-Europe region or any similar Real time

payment processing system or Payment Engine. – Must Have

· End-to-End payments system knowledge with detailed insights on payment file

format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping

and validations. – Must Have

· Hands on experience on payment systems and exposure to Payments Hub,

Clearing and Settlement, Automated clearing house programs and channels. – Must

Have

· Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value,

Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs. –

Must Have

· Proficient in User Acceptance Testing (UAT), Functional & System Integration

testing of banking and financial applications. – Must have

· Break SFD & EPIC into developable stories for developers by creating linkage &

traceability of requirements. – Must have

· Should have high experience in creating Cucumber test cases (gherkin) & working

with developers in Behavior Driven Development (BDD). – Good to have

· Functional automation of Test cases using SOAP UI / Selenium and other

automation tools – good to have

Our organization

Within the IT & Operations division, the department Digital Excellence Center (DEC) in Singapore is strong of 150 staff. Our centers of excellence have established a recognized know-how on process digitalization and data analytics while our expertize on artificial intelligence is growing.

Every day, we work jointly with domain IT teams or directly with business stakeholders on digitalization of their processes and leveraging on their data while, in the background, we design, build and frame the next generation of shared services.

We strive at organizing ourselves as agile units that leverage on sound know-how and reusable assets for addressing needs of our internal partners effectively.

We value teamwork, collaboration across the board and partnership with our business - we measure our successes through the successes of our clients.

Position

In a challenging and multicultural environment, we seek a Support Analyst to join our ISAP/GIT/DEC – Digital Excellence Center.

The ideal candidate should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude. The candidate should exibit good verbal and writing communication skills for efficient and smooth interatin with other team members in both Singapore and Paris hubs. In addition, need to have interest in learning new technologies and software factory tools supported by the team such as datawarehouse, AI, DevOps tools, etc.

The position requires autonomy and reliability in performing duties while maintaining good communication with the rest of the Global IT ecosystem as well as the ability to work on multiple projects concurrently.

Qualifications and Profile

Education Bachelor or better – Computer Science or related field, couped with relevant industry certification, will be advange.

This position requires a minimum of 2+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

As an Institution Business Analyst, your role will be to support the facilities under the cluster in strategic planning, integration, data analytics and developing new innovations in enabling technology to support hospital operations with people management.

Roles and Responsibilities:

- Support cluster projects, mainly focusing on redevelopment, renovation, and relocation related changes within the institution.

- Support the MOH funding request and review forums, including the PPSC and CRA.

- Support the internal funding requests and review forums, from budget submissions, requirements review, workplan prioritisation, procurement, and project approvals.

- Support the technical forum presentations for your projects such as Solution Review Board.

- Manage multiple stakeholders across projects and build good rapport.

- Collaborate with Synapxe project delivery teams and infrastructure teams to manage project requirements, implementation timeline and budget.

- Responsible to monitor and ensure project implementation status, including regular project updates to various stakeholders and forums.

- Provide support for day-to-day operational issues as required. (24/7 standby when required)

- Support administrative tasks or other adhoc tasks assigned by your reporting manager as required.

Qualifications/ Requirements:

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline
• At least 5-7 years of relevant working experience
• some exposure in handling finance / billing systems
• Able to write approval / project funding paper for submission
• CITPM / PMP certification will be an added advantage
• Excellent problem solving skills with good written/communication and interpersonal skills
• Possess strong organisational and customer service skills and able to lead and work with cross functional teams
• Experience in healthcare industry is an added advantage

Retail Financial Analyst Manager (SEA)

Job Description:

As a Retail Financial Analyst, you will play a critical role in supporting financial planning, analysis, and decision-making processes within our retail organization. You will be responsible for analyzing financial data, developing different types of store investment models, preparing capex forecast reports, validating each new store's lease period financial forecast, and providing actionable insights to optimize store performance and support strategic initiatives.

Responsibilities:

• Financial Modeling: Develop and maintain financial models for various store types to evaluate the performance and viability of retail operations in key SEA countries, and conduct investment viability analysis for various store types and formats
• New Store Financial Analysis: Conduct financial analysis and due diligence for new stores proposed by each country's real estate team, including modifying the financial models, align key assumptions with various stakeholders, and preparing investment parameters to support decision-making by senior management
• Financial Reporting: Work with Finance team closely to prepare regular investment reports and dashboards to track store performance against targets, highlighting key trends, variances, and opportunities for improvement. Provide recommendations to optimize financial outcomes and achieve business objectives
• Budgeting and Forecasting: Assist in the annual budgeting process by coordinating the capex requirements with the new store expansion plan from each country
• Cross-functional Collaboration: Collaborate with various departments, including operations, marketing, HR, Supply Chain, Merchandising and esp the Finance team, to gather data, validate assumptions, and align financial goals with operational strategies. Act as a liaison between real estate and other departments to ensure financial considerations are integrated into decision-making processes

Requirements:

• Bachelor's degree in Finance, Business Administration, or related field Advanced degrees or professional certifications such as CFA (Chartered Financial Analyst) would be preferred
• Proven experience in financial analysis, with a minimum of 3 years of relevant working experience
• Experience in developing financial investment models is essential
• Strong proficiency in financial modelling and forecasting techniques

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Responsibilities:

Financial Modeling:

• Develop and update financial models to assess the performance and viability of retail operations across key SEA countries.
• Conduct investment viability analyses for different store types and formats.

New Store Financial Analysis:

• Perform financial analysis and due diligence for new store proposals from each country's real estate team.
• Customize financial models and align key assumptions with stakeholders to aid senior management decision-making.
• Prepare investment parameters to guide decision-making processes.

Financial Reporting:

• Collaborate closely with the Finance team to produce regular investment reports and dashboards.
• Monitor store performance against targets, identify significant trends, variances, and improvement opportunities.
• Offer recommendations to optimize financial outcomes and achieve business objectives.

Budgeting and Forecasting:

• Support the annual budgeting process by coordinating capex requirements with new store expansion plans from each country.

Cross-functional Collaboration:

• Engage with various departments, including operations, marketing, HR, Supply Chain, Merchandising, and Finance.
• Gather and validate data, ensuring alignment of financial goals with operational strategies.
• Act as a bridge between real estate and other departments to ensure financial factors are considered in decision-making processes.

Requirements:

• Bachelor's degree in Finance, Business Administration, or related field is a must. Advanced degrees or professional certifications such as CFA (Chartered Financial Analyst) are highly valued
• Proven experience in financial analysis, with a minimum of 3 years of relevant working experience
• Experience in developing financial investment models is essential
• Strong proficiency in financial modelling and forecasting techniques

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Job Descriptions

• Support day to day operations issues and requests.
• Involve and conduct Disaster Recover exercise.
• Comply with the IT standards and policy.
• Good analytical, technical, and communication skills.
• Quick learner with ability to work within a team or independently.
• Apply a strong knowledge of application development techniques and tools to design, develop, test and implement a wide range of application solutions.
• Investigate issues reported on the application system – to be able to understand user problems & identify root cause (analyse code, run debugger) and apply appropriate fix to resolve the issue.
• Experience in Data Conversions from multiple sources (Flat Files, CSV, ASCII) to AS400.
• Provide services to program new and/or modify existing customized objects.
• Provide production support and to keep downtime to a minimum.
• Provide superior customer service to the client clients, including response to incidents, proactively notifying customers of issues, and assessing and communicating business impact.
• Resolve IT Incidents through resolution and as a point of contact.
• Implementation of software and hardware projects within budget timeline and scope definitions.

Job Requirements

• At least 5 years of experience in translating functional/non-functional requirements to system requirements.
• Knowledge of Python programming is an added advantage.
• Knowledge of BookMaster application is an added advantage.
• Proficiency in IBMi (AS/400) technologies – RPG, DB2/400, CL, SQL.
• Experience and understanding of Production support and Performance engineering.
• Willing to learn new application.
• Strong Technical and Problem-Solving Skills.
• Strong Individual contributor.
• Ability to work in Team environment and client interfacing skills.
• Ability to work in a constantly changing, fast-paced environment.
• Ability to communicate with all levels within the organization in a professional manner.
• Ability to manage and meeting audit requirements.
• Excellent customer service and time management skills.
• Extremely detail-oriented, fast learner and the ability to handle multiple tasks.
• Strong Analytical skills.

IT Administrator

Role Purpose:

Reporting to the IT Client Services Manager, the IT Administrator's role is to manage the day-to-day IT support in the Client Services department for both Singapore and Asia Pacific remote offices.

Major Accountabilities:

• Answer and log all support calls into the TopDesk Helpdesk System
• Provide 1st and 2nd level support and escalate to the next level if problem cannot be resolved
• Setup and provide technical support for all computers and Company's standard software issues
• Procurement and disposal of all IT related hardware and software
• Source and obtain hardware and software quotations on behalf of users
• Setup and provide technical support for all office and production printers
• Provide support for Windows account management as well as Telephony, Video Conference and Mobile devices
• Maintain the IT Asset Management System to ensure that all assets are recorded, updated and removed when required
• Requires rotational standby duty for after office hours support

Role Requirements:

• Degree/ Diploma in Computer\Information Technology
• Minimum 2 years of system administration experience in a medium size networking environment
• Business fluent or native English (written and spoken) with fluency in Mandarin an added advantage
• Hands-on experience with one or more of the OS such as Windows and Linux
• Experience with MS Outlook in a Microsoft Exchange Environment
• Good experience in the following areas: MS Office 2021 and/or Windows 10 OS and basic switches and networking
• Experience in Web Content Administration and Cisco Video Conference and Endpoints would be highly regarded
• Able to troubleshoot hardware and software issues with minimum supervision
• Good problem solver, good stakeholder engagement, team player and a strong customer oriented mindset

Have we piqued your interest?

Then we would like to meet you. Send us your documents directly online. We look forward to your application!

The successful candidate will join the Team who is responsible for providing leadership in establishing and governing the software development processes with the aim of ensuring the software development team is efficient in its execution and compliant to the established policies and guideline. The team will also need to look into opportunities for improvement within the IT Delivery Team, which include gathering/finalising/study of requirements, project planning/scheduling, solution sourcing, development, implementation and adoption, auditing and monitoring for compliance on the established guidelines/standard/policies.

The successful candidate will under the sub pillar of Risk Management, Audit and Compliance.

The level of the staff will be offered base on his/her experience level and their ability to fit the job scope described.

JOB SCOPE (RISK MANAGEMENT, AUDIT AND COMPLIANCE)

The successful candidate will have the opportunities to work on the follow function(s).

Primary Function:

Responsible for the function of Risk Management, Audit and Compliance for the organisation. The scope of work includes but not limited to the following: -

Direct, management and support the organisation’s risk management process and ensure alignment with Group GRC effort. This will include but not limited to: -

• Manage and enforce the annual Control Self-Assessment for organisation
• Support the collation of statistics for Sustainability reporting to parent company.
• Manage and track risk mitigation corrective action plans.

Programme manage and oversee certification / renewal process for, but not limited to, the following standards: -

• ISO22301 – BCMS
• ISO27001 – ISMS
• Others in the pipe lines, i.e. Cyber trust mark

This will involve the planning, organising and completion of the mandatory activities a defines by the standards. E.g. Risk review, Plan Reviews, Test and Exercise, evidence collection, etc.

Main liaison for all IT related external audits as requested by the management or board of directors.

Training programme management with alignment to risk management and certification requirement. Responsibility includes

Manage the e-training service sourcing and renewal as assigned.

Engage the subject matter experts in creating engaging training materials, including presentations, videos, and interactive modules, to promote understanding of cyber security awareness/best practices and any training required for compliance purposes.

Track and report on training effectiveness and participation rates, and adjust training content as necessary with subject matter experts, to address emerging threats and challenges

Secondary Function:

Other Audit Support

Main liaison points to support external compliance audit for area responsible by the IT Dept.; i.e. Finance Audit, etc.

TECHNICAL REQUIREMENTS:

Tertiary education with working experience/knowledge in the following area:

Bachelor's degree in Information Technology, Computer Science, Finance, or a related field.

Proven experience in preparing audits and assessments related to ISO 27001, 22301, and information security standards.

Proven experience in project management.

Professional certifications such as CISA, CISSP, PMP, ISO 27001/22301 Lead Auditor, or equivalent are desirable.

Familiarity with regulatory requirements such as GDPR, PDPC is a plus

Responsibilities:

• Collaborate with cross-functional teams to support business applications.
• Manage the SDLC of assigned projects from initiation to closure, and application support and maintenance
• Responsible for translating business requirements into technical specification and possible solutions.
• Design, build, implement software solutions using .NET technologies for Windows and web-based applications.
• Ensure compliance of all security measures in application development processes.
• Maintain technical documentation and user guides.

Requirements:

• Diploma/Degree in Computer Science, IT or equivalent.
• Minimum 3 years in application development and support.
• Proficient and hands-on experience in ASP.NET, IIS, web API, HTML, CSS, JavaScript, AJAX, MVC framework or other web design framework.
• Experienced in Internet technologies, application servers and database.
• Have completed at least one project life cycle.
• Outstanding analytical, problem-solving and time management skills.
• Self-motivated and results-oriented team player who takes accountability.
• Ability to work individually with minimum supervision and multi-task.
• Strong communication and collaboration skills.
• Experience in web security will be added advantage.

PURPOSE:

• Prepare for regional monthly details performance analysis, developed from financial management report. The scopes include supports for region and Opcos annual performance budget, mid-year range strategy plan and monthly outlook.
• Maintain data integrity of performance system (Cognos TM1 and Microsoft D365).

RESPONSIBILITIES & TASKS:

• Compile and consolidate subsidiaries’ monthly performance reporting data, which include sales, costs, and expenses actual result and outlook . Account for variance between actual result and budget with in-deep analysis of rout cause.
• Analysis and monitor regional headquarter profit status, included preparing headquarter annual budget and monthly outlook, monitoring monthly profit status and explaining the gaps, and setting the countermeasure to improve the outlook accuracy based on investigation.
• Support HQ & Regional Business Units and Headquarter FP&A to prepare for annual budget and 2nd half re-plan, which include plan guide development, consolidation of subsidiaries’ plan data in a timely & effective manner, and ensures accuracy and timeliness are correctly managed.
• Develop monthly region performance data book and monthly submission schedules, and ensure all monthly schedule be submitted on time and historical data are correctly retained. Improving and enhancing performance reporting process based on performance management requirement.
• Maintain system data integrity, include data-mining, data cleansing and data extraction, new EPR development discussion, by working with IM department and external consultancy.
• Leveraging BI tools (Cognos TM1) to provide visibility of business performance, and develop monthly performance reports using the BI tools.
• Lead the process improvement project and enhance current reporting efficiency and productivities.
• Lead ad hoc analysis based on management requests and operation needs.

This role will be expected to drive and manage the Business Requirements and Functional Solution aspects of developing an enterprise solution for the new Vanguard Enterprise system to support HR, Finance and Procurement services in Vanguard Nursing Home.

You will also help to advise the organisation on the key ICT trends and best practices locally and internationally to meet the vertical business domain’s objectives. Assess applicability for adoption, manage user requirements, and provide IT solutions to bridge business needs.

• Involvement in Business Analysis Planning and Monitoring
• Analysis of stakeholders’ needs, scope the problem and develop business case to address the problem
• Assess current state, analyse stated requirements of stakeholders and accurately defines business need within specified scope
• Uncovering and capturing requirements as stories into a master story list
• Build narratives and acceptance criteria for the highest priority stories in upcoming iterations/sprints
• Validate the acceptance tests
• Progressively sign off completed stories with users
• Provide continual feedback to the development team

Requirements / Qualifications:

• Graduate Degree in any discipline
• Experience in Agile will be an advantage
• Consulting or Business Analysis experience
• Strong analytical, conceptualisation and problem solving skills
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
• Results and customer oriented
• Team player with strong organization and people handling skills
• Excellent communication skills, both oral and written, with ability to pitch ideas and influence stakeholders

General Overview

The Operations Research Analyst will be responsible for applying advanced analytical and mathematical methods to optimize LNG throughput operations within our business group. The successful candidate will work closely with cross-functional teams to develop and implement models, algorithms, and decision support tools to improve efficiency, minimize costs, and enhance overall business performance.

Roles and Responsibilities

• Conduct comprehensive analysis of LNG throughput processes and identify areas for optimization and improvement.
• Develop mathematical models, algorithms, and simulations to solve complex business operational problems related to LNG storage optimisation, scheduling, and slots allocation.
• Collaborate with engineering, logistics, and commercial teams to gather relevant data and insights for modeling and analysis.
• Utilize optimization techniques such as linear programming, integer programming, mixed-integer programming, simulation, and stochastic optimization to improve decision-making processes.
• Design and implement decision support systems to assist operational teams in making real-time decisions related to LNG throughput.
• Analyze operational data and performance metrics to assess the effectiveness of implemented solutions and identify further optimization opportunities.
• Communicate findings and recommendations to stakeholders through clear and concise presentations, reports, and visualizations.
• Stay abreast of LNG industry trends, emerging technologies, and best practices in operations research and apply relevant advancements to enhance LNG throughput operations.
• Collaborate with external partners, consultants, and research institutions to leverage expertise and resources for solving complex operational challenges.

Work Experiences

• Minimum of 5 years of experience in applying operations research techniques to solve real-world problems, preferably in the energy or LNG industry.
• Proficiency in mathematical modeling, optimization algorithms, and simulation tools such as MATLAB, Python (NumPy, SciPy), or R or GAMs.
• Strong analytical skills with the ability to translate complex data into actionable insights and recommendations.
• Experience with software tools for optimization (e.g., Gurobi, CPLEX) and simulation (e.g., Arena, Simio) is highly desirable.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and present technical information to non-technical stakeholders.
• Demonstrated ability to manage multiple projects simultaneously and deliver results within tight deadlines.
• Knowledge of LNG operations, supply chain management, and energy market dynamics is a plus.

Education Requirements

• Degree in Operations Research, Industrial Engineering, Applied Mathematics, or a related field from a reputable university.

We are looking for a business analyst as part of the core project team, who will be responsible for bridging the gap between customer needs and challenges and translating them into operational workflows and processes.

The successful candidate will be a key player in the delivery of port management information system projects and needs to be comfortable working with a cross competency team of project managers, service designers, UI designer and developers.

You will be part of a highly skilled and focused team, leveraging Wärtsilä’s significant R&D resources and networks with a direct impact on developing and implementing smart port technologies together with customers and development partners.

To be successful in this role one must be highly self-motivated and organized, with a keen eye for detail. There is also a need to be highly structured and be able to work with requirements documentation (Jira, excel or word documents). The position’s location is Singapore.

Experience level

Responsibilities:

· Work with product manager, product expert or project manager to identify customers' business requirements

· Ability to work with a team to identify and document customer operational workflows and processes - while understanding business context behind workflows

· Ability to identify end-user roles and responsibilities in relation to the system, to comfortably articulate to end-users on business benefits behind optimizing or automating workflows based on the Wartsila solution provided

· Create process maps or workflow diagrams to illustrate what aspects of the workflow will be automated

· Engage in regular dialogue with the program manager to ensure project alignment with broader project goals and milestones

· Be open to assisting in project tracking, risk management, and coordination of various project elements but in a supporting role to the project manager or program lead

· Work closely with a service designer to enhance service delivery and user experience within port operations. Contribute to the design of user-centric processes that optimize customer interaction and operational efficiency.

· Actively engage with customers to understand and document their requirements. Ensure that these requirements are comprehensive and accurately reflect customer needs.

· based on finalized requirements, to work with project managers in crafting test cases and criteria based on customer workflows

· be open to test and review built/configured application to ensure that developed work fulfils customer requirements and submitted work items

· be open to continuous improvement by incorporating customer feedback into ongoing service design and process optimization, ensuring that identified workflows are responsive to customer needs and industry developments.

Requirements

· A bachelor’s degree in business administration, operations management, or a related field.

· Minimum 5 years working experience with at least 3 years as a functional or business analyst

· Prior experience in port operations or a closely related field is highly desirable.

· Strong ability to analyze data, interpret customer requirements, and translate them into operational workflows.

· Excellent verbal and written communication skills. Ability to work effectively with cross-functional teams.

· Understanding of agile principles and experience in participating in agile projects

· Familiarity with modern technology tools and software used in logistics and port operations.

· Ability to adapt to changing requirements and integrate customer feedback into service design.

· Ability to understand and converse in mandarin is a plus

· Familiar with Jira or Zoho is a plus

· Experience in managing projects is a plus

This role offers a unique opportunity to contribute to the efficiency and effectiveness of port operations, ensuring that projects are delivered successfully and meet the evolving needs of customers.

· Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;

· Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;

· Stay updated on the latest security patches and updates for all systems and applications;

· Serve as the first point of contact for troubleshooting system and network issues;

· Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;

· Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;

· Conduct thorough research to identify software solutions that align with the company's requirements and objectives;

· Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;

· Set up and implement backup plans and business continuity plans for system applications and stored information;

· Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;

· Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;

· Undertake any other IT related assignment that may be given by the manager and/or his/her designate.

JOB REQUIREMENTS:

· Minimum Degree in Information Technology;

· 1-2 years related experience;

· Familiarity with Server administration and switches configuration;

· Basic understanding of cyber-security;

· Ability to diagnose and troubleshoot basic technical issues;

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance;

· Good interpersonal skills and a team player;

· Strong communication skills with all team members;

· Attention to detail and focus.

The Customer Success Analyst is responsible for enhancing the team’s performance, giving better visibility to our company, and improving the scalability of our department. The CS Analyst ensures that we cover every customer with a higher level of engagement and best-in-class services. The CS Analyst has a dedicated focus on our data to enhance the practices of our department, focused on driving operational excellence and efficiency of our CSM team. The CS Analyst provides information to our department for decision-making to improve the overall customer success functions with the goal of building brand advocacy. The Customer Success Analyst will be responsible for supporting the effective implementation, rollout, and ongoing management of the Gainsight platform. The integration of Gainsight is one of the first of many new initiatives surrounding the development of a holistic Customer Success organization. This role is an important piece of ABS Wavesight’s customer-centric strategy, as driving the effectiveness of the platform will lead to critical insights into the health of our customer base and contribute significantly to ABS Wavesight’s customer-centric focus.

What You Will Do:

• Provide information and assistance to implement and improve customer success strategies.
• Create and improve customer success processes and procedures, to include creating repeatable processes for our team members to improve efficiency.
• Implement and manage a continuous improvement process for our customer success processes and procedures.
• Understanding our customers and keeping up with customer’s needs to communicate to our multiple departments.
• Analyze customer types and needs to pair with the right Customer Success Manager to further build on the customer relationships and to confirm workload efficiency.
• Provide input to our customer segmentations, journey mapping, user personas, and best fit customer profile based on data collection and analysis.
• Predict hiring needs through data analytics.
• Measure and report on the CSM Departments performance metrics.
• Define and Measure department KPIs with the Head of Customer Success.
• Aggregate data from multiple sources to create actionable information for the organization.
• Manage and monitor the CSM Departments Customer Surveys.
• Monitor customer feedback metrics like NPS, CSAT and CET for actions to improve the feedback.
• Incorporate Risk Management practices and procedures to report on and create actions for system breakdowns, at-risk customers, Customer success team member burnout with steps to mitigate the risk.
• Deliver reports to help the team gain clear visibility of the Customer Success functions and customer data.
• Review and recommend any tools to aid the department in achieving their objectives and goals.
• Through data analysis, make suggestions and improvements to our overall customer engagement model.
• Perform with a high level of autonomy, reporting to other internal DS teams regularly on customer and business data.
• Stay current on product features, product best practices, and product roadmap.
• Stay current on the assigned customers market, industry knowledge, competitive market, and the DS brand knowledge.
• May perform Customer Success Manager activities on occasions and attend customer meetings.
• Support business strategy development for the Customer Success team and manage mapping, documenting and implementing CS processes as they apply to Gainsight, providing significant input into which process should be rolled out when.
• In partnership with internal technical teams, configure and deploy Gainsight to internal customers (including system configuration, assistance with external integrations, reports, dashboards, workflows and necessary trainings).
• Partner with cross-functional teams to ensure alignment on the most significant contributors to overall customer health, and configure and maintain a customer health scorecard that reflects customer data.
• Develop a keen understanding of the organization’s sources of risk, as well as positive trends, and effectively report on both.
• Collaborate on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.
• Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
• Monitor System performance, data integrity and user activity to make recommendations on continuous improvements.
• Educate and train sales, marketing and senior leadership professionals on Gainsight functionalities and dashboards.
• Conduct new Customer Success Management department onboarding.
• Capture and research customer escalated complex issues and monitors resolution to closure.

What You Will Need:

Education and Experience

• Bachelor's degree or appropriate experience required.
• Typically requires a minimum of five (5) years of project management or business analyst experience.

Knowledge, Skills and Abilities

• Incumbent has developed proficiency through work experience or through job-related training. Works with a limited degree of supervision. May act as a resource for more junior colleagues, or those with less work experience.
• Proficient in managing data
• Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Data analytics and business intelligence skills
• Ability to converse with users at all levels, including executive or owner level
• Ability to analyze complex situations, development actions plans and lead resources to achieve key objectives
• Working knowledge and understanding of Microsoft Word, Excel, PowerPoint, Dynamics CRM, and customer success platforms
• Must be able to travel to customer sites and other events
• Intellectual curiosity about our customers, our industry, and Customer Success in general.
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

It Would Be Nice If You Had:

• Maritime industry experience is preferred.
• SaaS experience is preferred.
• Nautical Systems product line experience is preferred.
• Experience delivering business intelligence through a similar role is preferred.

Reporting Relationships:

Reports directly to Customer Success Director or Customer Success Operations Manager level position.