Application Support Analyst
11 months ago
Provide required ERP system Migration support during Dynamics 365 implementation.
Coordinate and perform in-depth tests, including end-user revie..
- Provide required ERP system Migration support during Dynamics 365 implementation.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new functionality and other Pre/post implementation support.
- Assist in providing training to end users for all new and modified functionality.
- Coordinate and support local/subsidiaries companies IT of ERP systems.
- Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
- Work with level 3 support teams to fulfil service requests and change requests.
- Document and track incidents, service requests, change requests and provide regular progress reports.
- Coordinate closely with support teams to test and deploy application defect fixes, enhancements, and patches to production environment in accordance with project methodologies.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
- Conduct user requirement analysis for application enhancements. Support the team in defining project requirements, tracking and documentation.
- Provide pre-go-live and post-go-live end user support for Microsoft Dynamics ERP system.
Job Requirement
- Degree in Computer Science, Computer Engineering or equivalent.
- At least 3 years’ experience working in IT industry, inclusive of 2+ years’ experience in application support and operations like sales, logistics and Finance
- Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC).
- Development experience and good working knowledge in Microsoft SQL database
- Experienced across functional/technical aspects of Dynamics AX and its latest releases D365 Operations
- Experienced and proficient in one or more of the following technologies: Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD, etc is a plus.
- Hands on Data Migration from legacy system to D365 Operations.
- Ability to map and configure business requirements into D365 Operations
- Strong experience in X++/SSRS/AIF/DIXF/Azure server management
- Good knowledge of web services, SOAP, REST API services
- Strong analytical, interpersonal and collaboration skills.
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