Job Summary:

We are looking for a dedicated Application Support Engineer to provide 24/7 application support in a rotational shift environment. The ideal candidate will have hands-on experience in troubleshooting, incident management, and production support for enterprise-level applications, preferably in banking or anti-money laundering domains.

Key Responsibilities:

• Provide rotational 24/7 application support, including health checks, monitoring, and ensuring SLA adherence.
• Manage incident and problem management processes effectively to minimize downtime.
• Troubleshoot and resolve production issues related to performance and reliability across the software stack.
• Proactively identify system bottlenecks and implement solutions to improve performance and reliability.
• Continuously enhance system performance through job automation, performance tuning, and bug fixes.
• Support applications built on Java, Spring Boot, and Microservices architectures.
• Maintain and troubleshoot banking applications running on Windows and Unix/Linux environments.
• Write and debug SQL scripts for SQL Server and Oracle databases.
• Utilize monitoring tools such as Grafana to ensure system health and performance.
• Collaborate with development teams to adapt and learn new technologies, frameworks, and tools.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• 3-5 years of experience in production support for applications running on full-stack technologies.
• Strong knowledge of Linux/Unix/Windows environments and scripting.
• Hands-on experience with SQL Server/Oracle databases and SQL programming.
• Familiarity with incident and problem management processes.
• Knowledge of tools such as GIT, Bitbucket, Jenkins, and Grafana is an advantage.
• Experience in Actimize, Hadoop, or related technologies is a plus.
• Banking or anti-money laundering domain experience is highly preferred.

Skills and Competencies:

• Strong analytical and troubleshooting skills.
• Ability to work effectively in a high-pressure, 24/7 environment.
• Good understanding of job scheduling, monitoring production systems, and performance tuning.
• A proactive mindset with the ability to identify and resolve system bottlenecks.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Willingness to learn and adapt to new tools and technologies.

We are seeking for an experienced SAP SD Functional Analyst who has been through

at least a FULL life-cycle implementation for S/4HANA. Candidate must possess

thorough understanding of SD-related Simplification items in S/4HANA and has played

a key SD functional role in Testing, Data Migration and Cutover during their previous

S/4HANA implementation.

Candidate should process strong SD business background, has hands-on with the

related configurations and able to perform deep analysis to develop high quality work

including functional and technical specifications.

Candidate will need to be detail oriented, a good team player and has excellent

communication skills to work with cross-functional teams and business. This is key for

supporting the various S/4HANA implementation phases including Integration Testing,

User Acceptance Testing and Mock/Actual Cutovers.

A knack on seeking answers on their own, reaching out for help and a thirst for

knowledge are must have qualities in navigating Clients landscape.

Key Qualification:

· At least one FULL life-cycle implementations of SAP S/4HANA.

· Good understanding of Finished Goods business process

· Experience in SAP SD is a must - worked on implementations around IDOCs,

Orders, Pricing, Invoicing, Outputs etc.

· Performed detail system analysis, developed functional and technical

specifications and hands-on configuration experience for S/4HANA in large-scale

project implementation (preferably for a global, multi-national corporation)

· Played a key SD functional role in all Testing phases and Cutover activities for

S/4HANA project implementation. Experience in Test Automation, Data Migration and

Data Validation tools are a big plus.

· Ability to efficiently interact with multiple organizations to successfully implement

projects between multiple modules.

· Worked closely with Technical, DevOps and other teams in design and

implementation of SAP S/4HANA.

· Willing to listen and adaptive to learn new technologies. Excellent written and

verbal communication skills are required.

· Cross functional team experience, excellent configuration and development skills.

Job Responsibilities:

· Hands on role in Test scope definition and Test scripting. Unit Test and String Test

execution after code remediation. Perform end-to-end Integration Testing and

supporting User Acceptance Test.

· Perform Data Validation using Client's selected tools during each data migration

cycle

· Coordination across multiple tracks and functions for Cutover discussion and

activities

· Deep-dive analysis of issues identified throughout Testing, Business Data

Validation and Cutover cycles. Work across teams for triaging issues and resolution

under a time pressure.

· Execute projects, setting project deliverables priorities, monitoring, reporting on the

process, progress, risk, and result. Effectively communicate project status to the project

stakeholder on a regular basis.

· Partner with business to ensure their expectations are met and managed. Ensures

consistent delivery of a quality projects and adhere to Client's Project Life Cycle.

Requirements:

· Bachelor's Degree from accredited university in Computer Science/Information

Technology/Engineering.

· At least one FULL life-cycle implementations of SAP S/4HANA.

· At least 6+ years of SAP SD working experience in high tech manufacturing/OEM

or consumer product environment.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Business Analyst

Job Requisition Number: JR46301

Job Level: 6 – 9 years of relevant experience (L3)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Coordinate with various stakeholders in each business unit to analyse and provide SME support in department’s role matrix amendment.

· Perform application onboarding activities which include requirement gathering, build, UAT and support production deployments into the IDM solution.

· Manage the bank’s access review exercise which includes application access reconciliation and consolidation into centralized access repository.

· Review application access matrix.

· Perform maintenance of Segregation of Duty (SOD) rules in the IDM solution.

Providing audit related data to internal and external auditors.

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· Relevant experience in any of the IDM tools

· Strong knowledge of role-based access control.

· Strong knowledge of Oracle SQL and proficient in writing complex SQL queries.

· Practical knowledge of scripting languages, preferably Python / Java.

· Hands on experience with Reporting tools with excellent computational ability.

· Effective communication skills require excellent stakeholder management skills, has ability to multitask effectively and need to be a good team player.

· Work independently with minimal to no supervision.

Technical Skills

IDM tool (any), SQL queries, Reporting tools (any), Data/role analytics

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Who You Are

You are passionate about the Airline Crew and Ops business. You see yourself contributing in a team and

believe a team is more than the sum of its team members. You enjoy communicating with different

stakeholders as part of the project delivery, being self-driven and support the goals of the entire team.

You like to challenge yourself and others, actively speaking out, seeking answers and listening. You like

to work in a flat hierarchy structure. You are adaptive, thrive in a dynamic environment, and see change

as something positive

About Us

One third of pilots and cabin crew worldwide are flying with schedules produced by Jeppesen's

innovative solutions. One million pilots use our navigation products, and every day some 70,000 routes

around the world are planned with the help of Jeppesen solutions.

At Jeppesen, a subsidiary of Boeing, you will work with breakthrough technology, exciting customers

and fantastic colleagues from around the world. Our products comprise best-of-breed solutions that

break down silos, enable more effective workflow, and amplify cross-functional collaboration within the

airline. Our culture is characterized by creativity, professionalism and self-organization within an open,

diverse and flexible work environment.

We believe that our employees must be allowed to dream big and have fun for us to remain one of the

top companies in the industry. We encourage and enable our employees to continuously develop their

professional skillset and explore new areas. We are focusing on continuous improvements and

innovations to bring more value to our clients in the future.

About The Position

The Digital Services and Support (DSS) Implementation department is responsible for development and

delivery of our Crew and Ops management products to airline customers. We are looking for Systems

Analyst/Software Engineer to join our department based in Singapore. This is an opportunity to be part

of an enthusiastic team that solve some of the most challenging airline’s planning and operational

problems.

In this position, you will work closely with our clients and develop applications to meet their business

needs. We are looking for applicants with strong communication skills who can drive technical solutions

decision in a confident way. The candidate should be good at dealing with technical challenges as well as

handling client expectations and building long-term customer relations.

Your responsibilities will include requirement gathering, software customization, optimization

modelling, testing and continuous improvement on the value proposition of our products.

All positions will be based in Singapore and the candidate needs to be able to travel to our customers

from time to time as part of the job, mainly within APAC region. We support hybrid working model.

Basic Qualifications

• Bachelor Degree or higher in Computer Science/Computer Engineering/Electrical and Electronics Engineering/Information Systems or other relevant major with equivalent experience
• Comfortable working in Unix / Linux environment
• Adept in Python or similar languages
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Thrive working in a self-organized team structure

Preferred Qualifications

• Experience with Unix / Linux system administration, shell scripting, database, GitLab, CI/CD
• Experience working within a Scrum team or in a similar Agile project setup
• Airline Crew/Ops Management knowledge
• Jeppesen Crew/Ops products customization experience

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate

area or relocate at their own expense.

Other Job-related Information:

This requisition is for a locally hired position. Benefits and pay are determined at the local level and are

not on Boeing US-based payroll.

What you'll be doing

• Provide 1st and 2nd level IT support for local and remote users, ensuring smooth daily operations
• Monitor and maintain end-user devices, including installations, configurations, and updates
• Manage IT assets, including tech refresh, preventive maintenance, and software licenses
• Oversee procurement of IT equipment and software, ensuring efficient processes and vendor management
• Maintain accurate asset records and ensure stock availability for end-user computing needs
• Support the implementation of new technologies to enhance system efficiency
• Perform additional IT tasks as required

What we're looking for

• Diploma level and above in Information Technology
• 1 - 3 years of experience in providing IT support to end-user community, preferably in Healthcare
• Proficient in task tracking and resolving minor IT issues

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Job Summary:

We are seeking a meticulous and data-driven Data Analyst to support our contact center operations by extracting, analyzing and presenting data to drive insights and inform business strategies. In this role, you will work closely with various teams to ensure accurate data reporting, develop automated solutions and provide actionable insights to enhance contact center performance.

Responsibilities:

• Extract, clean, and analyze data from multiple sources to generate daily, weekly, and monthly reports.
• Develop and execute SQL queries to retrieve information efficiently.
• Fulfill ad-hoc data requests from projects and management to meet business needs.
• Collaborate with developers to automate reporting processes, enhancing data availability and accuracy.
• Liaise with projects on data-related queries and issues, ensuring clear and timely communication.
• Analyze contact center performance metrics, including call volume, response times and customer satisfaction scores.
• Develop and maintain dashboards to monitor Key Performance Indicators (KPIs) and improve operational visibility.
• Identify trends and patterns in data to provide actionable insights and support strategic decision-making.
• Collaborate with management and cross-functional teams to deliver data-driven recommendations.
• Assist in implementing process improvements based on data analysis and findings.
• Ensure data integrity and accuracy across all reports and dashboards.
• Contribute to demand forecasting and capacity planning by analyzing historical data trends.
• Stay informed on industry best practices and emerging technologies in data analytics.
• Perform additional duties as assigned, contributing to the overall data strategy and operations.

Qualifications and Skills:

Education: Bachelor’s degree in Business, Computer Science, Mathematics, Data Analytics, or a related field.

Experience: 1–3 years of experience in data analysis and reporting, preferably within a contact center environment.

Technical Skills: Proficiency in SQL, with experience in writing complex queries. Experience with data analysis tools (Excel, SQL, Python) and data visualization tools (Tableau, Power BI, AWS QuickSight). Demonstrated ability to build reports and dashboards that effectively communicate key metrics and trends.

Soft Skills: Strong communication and presentation skills, with the ability to convey complex insights to non-technical stakeholders. Proactive, detail-oriented, and capable of working independently with minimal supervision. Excellent time management, critical thinking, and problem-solving abilities.

Additional Skills: Familiarity with statistical analysis, modeling, and industry best practices in data integrity.

Preferred Qualifications:

Experience working in a contact center environment or with contact center analytics.

Knowledge of process improvement methodologies and capacity planning.

What you'll be doing

• Implement and manage security solutions like firewalls, IDS/IPS, and encryption
• Perform security audits, vulnerability assessments, and risk analyses
• Develop and enforce security policies, procedures, and controls
• Integrate security into IT systems, ensuring secure configurations and hardened settings
• Investigate and escalate security incidents promptly
• Collaborate with IT teams to embed security across systems and applications
• Stay updated on security trends and technologies
• Work with contractors to deliver network and security services
• Handle additional IT duties as assigned

What we're looking for

• Bachelor Degree in Information Technology, Computer/ Network Engineering
• 4 - 6 years of experience in similar role and/ or with CyberTrust Mark certification, preferably in Healthcare will be advantageous
• Extensive expertise in security technologies, including firewall administration, encryption, network protocols, and designing robust security architectures
• Certification such as CISSP, CCSP, CEH, or advanced security certifications will be advantageous

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Role Summary

This is an Investment Analyst role reporting to the Head of Equities Research. The individual will be part of the Equities team under the Investment group. The analyst for this position will be based in Singapore.

Key Duties and Responsibilities

• Produce investment research reports with actionable investment ideas for the firm’s equity portfolios as part of the firm’s Equities Research team.
• Generate alpha and investment ideas for relative and absolute return portfolios for the sectors, industries and countries assigned. Country coverage will primarily be the Indian market across all sectors. Other secondary coverage includes ASEAN. Over time, coverage and responsibilities of the individual can change, based on team needs and the individual’s experience and aspirations.
• Contribute to other research team initiatives that periodically arise.

Experience and Skills

• 5 to 7 years of relevant experience in an analyst role
• Investment experience and specialisation in the sectors mentioned above
• Solid fundamental bottom-up research analysis skills
• Team player who embraces a collaborative and open working culture that matches Fullerton’s core values
• Knowledge of ESG and Sustainability issues
• Good written and verbal communication
• Ability to work under pressure and meet deadlines

Job Summary:

We are seeking a skilled and dedicated Information Security Analyst/Consultant to join our team. In this role, you will be responsible for advising, assisting, and implementing information security programs for our clients using frameworks such as ISO/IEC 27001:2022 and Cyber Trust Mark, in addition you will also be involve in overseeing the implementation of security solutions to assist clients in improving their information security and cyber security posture. You will work closely with clients to assess their security needs, develop robust security strategies, and ensure compliance with industry standards and are expected to manage client’s requirements and expectations during the consulting process helping them to achieve ISO/IEC 27001:2022 or Cyber Trust Mark Certification.

Key Responsibilities:

• Client Advisory and Consultation: Provide pre-sales support, expert advice and consultation to clients on information security practices and strategies.
• Framework Implementation: Assist clients in developing and implementing information security programs using frameworks like ISO/IEC 27001:2022 and Cyber Trust Mark.
• Security Assessments: Conduct comprehensive security assessments to identify vulnerabilities and recommend mitigation strategies.
• Policy Development: Develop and maintain information security policies, procedures, and guidelines for clients.
• Compliance and Auditing: Ensure client compliance with industry standards and regulatory requirements through regular audits and assessments.
• Risk Management: Identify, analyze, and manage information security risks for clients.
• Incident Response: Assist clients in developing incident response plans and provide support during security incidents.
• Training and Awareness: Conduct training sessions and workshops to raise awareness about information security best practices among client employees.
• Documentation: Prepare detailed reports and documentation for security assessments, policies, and compliance efforts.
• Monitoring Emerging Technologies and Threats: Stay up-to-date with emerging technologies and threats in AI, blockchain, and other relevant fields, and integrate this knowledge into security strategies.
• Security solutions: Understand and learn new cybersecurity solutions and assisting to implement these solutions to improve their security posture.

Qualifications:

• Education: Minimum diploma in Cyber Security, Computer Science, or related field and minimum 3 years of experience in IT or Cyber Security field.
• Certifications: Good to have certifications such as CISSP, CISM, or ISO/IEC 27001 Lead Auditor/Implementer, Certified Ethical Hacker.
• Experience: Proven experience in information security consulting, with a focus on implementing security frameworks like ISO/IEC 27001:2022, NIST, CSA Star and CIS.
• Skills: Strong analytical, problem-solving, and communication skills. Proficiency in security assessment tools and methodologies.
• Knowledge: In-depth knowledge of information security principles, standards, and best practices.
• Project management: Understanding of stakeholder management and managing project lifecycle.

What We Offer:

Opportunities for professional development and career growth. A dynamic and collaborative work environment.

Cybersecurity certification training opportunities

Overview:

We are looking for an experienced Technical Business Analyst to join the Middle Office & Technology team. This role focuses on delivering solutions for Trade Lifecycle, Treasury, Settlements, and Operations management. The ideal candidate will have at least 8 years of experience in Middle Office or Treasury management projects and strong expertise in managing technical and business requirements.

Key Responsibilities:

• Analyze business requirements, manage scope, and oversee implementation and testing.
• Collaborate with developers, portfolio managers, and other teams to deliver solutions.
• Lead large-scale projects and drive business process improvements.
• Understand and contribute to end-to-end trading infrastructure, including trade booking, pricing, and trade lifecycle.

Requirements:

• Strong knowledge of asset classes such as Equities, FX, or Rates and their processes.
• Excellent project management and stakeholder engagement skills.
• Familiarity with software development life cycles and ability to communicate with developers.
• Proficient in Excel and VBA development.
• Experience managing large-scale projects for buy-side or sell-side businesses.

Nice-to-Have:

• Knowledge of tools like Visio or MIS reporting software.
• Experience with programming languages (e.g., Python) and technical documentation standards.
• Familiarity with portfolio management or risk systems (e.g., Front Arena, Murex, Imagine).

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR RESPONSIBILITIES:

• Lead program/project requirements and design sprints to define business and technical requirements through design implementation.
• Manage the requirements delivery (planning, estimation, risk management, reporting) to succeed in meeting overall program/project delivery.
• Leverage business knowledge to advise features/requirements priorities to delivery leads and/or product owners.
• Gather requirements by facilitating/coordinating meetings and conversations between business users, product owners, designers, SMEs, tech leads, and other relevant stakeholders.
• Identify people and systems impacted by functional and non-functional requirements.
• Collaborate with AI-enabled tools and methodologies to ensure requirements are effectively integrated into AI-supported workflows.
• Create/gather acceptance criteria in user stories and prepare any requirements specifications.
• Validate AI-generated outputs, ensuring alignment with business objectives and compliance with pre-set rules.
• Proactively engage, manage, and build strong relationships with clients and stakeholders.
• Work closely with Developers, DevOps engineers, Designers, and QA teams during all phases of the development lifecycle.
• Participate actively in mob programming sessions to facilitate AI-supported collaboration and contextual alignment among team members.

WHO YOU ARE:

• Degree in Information Technology or equivalent.
• Relevant domain: Financial Institution, Retail, E-Commerce, Environmental, Social, and Corporate Governance (ESG).
• With more than 5 years of working experience in IT business analysis, including experience in AI-driven workflows or collaborative AI-enabled team structures.
• Good understanding of enterprise applications or prior experience in various tech products/development stacks is ideal but not mandatory.
• Strong familiarity with AI tools such as ChatGPT, GitHub Copilot, Jira Automation, or other AI-enabled platforms is a plus.
• Good communication, analytical, conceptualization, and problem-solving skills.
• Participated in full software or product development cycles.
• Knowledge and experience of Agile development practices.
• Experience working within mob teams or other high-collaboration environments is highly desirable.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

The Senior Director IT is responsible for establishing and maintaining the information security program to ensure that information assets and associated technology, applications, systems, infrastructure and processes are adequately protected in the digital ecosystem in which we operate. The individual is responsible for identifying, evaluating and reporting on legal and regulatory, compliance, IT and cybersecurity risk to information assets, while supporting and advancing business objectives.

Description

Establish Governance and Build Knowledge

• Facilitate an information security governance structure through the implementation of a hierarchical governance program, including the formation of an information security steering committee or advisory board.
• Provide regular reporting on the current status of the information security program to enterprise risk teams and senior business leaders
• Work with the vendor management office to ensure that information security requirements are included in contracts by liaising with vendor management and procurement organizations.
• Create and manage a targeted information security awareness training program for all employees, contractors and approved system users, and establish metrics to measure the effectiveness of this security training program for the different audiences.
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services, including privacy, risk management, compliance and business continuity management.
• Provide clear risk mitigating directives for projects with components in IT, including the mandatory application of controls.

Develop the Frameworks

• Develop and enhance an up-to-date information security management framework based on one of the following: International Organization for Standardization (ISO) 2700X, ITIL, ENISA, ISA-62443, COBIT/Risk IT and National Institute of Standards and Technology (NIST) Cybersecurity Framework.
• Create and manage a unified and flexible control framework to integrate and normalize the wide variety and ever-changing requirements resulting from global laws, standards and regulations.
• Develop and maintain a document framework of continuously up-to-date information security policies, standards and guidelines. Oversee the approval and publication of these information security policies and practices.
• Create a framework for roles and responsibilities with regard to information ownership, classification, accountability and protection of information assets.
• Facilitate a metrics and reporting framework to measure the efficiency and effectiveness of the program, facilitate appropriate resource allocation, and increase the maturity of the information security, and review it with stakeholders at the executive and board levels.

Architecture/Engineering Support

• Work with IT staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software.
• Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
• Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software, and analyze its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
• Work with the enterprise architecture team to ensure that there is a convergence of business, technical and security requirements; liaise with IT management to align existing technical installed base and skills with future architectural requirements.

Operational Execution

• Coordinate, measure and report on the technical aspects of security management.
• Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
• Manage and coordinate operational components of incident management, including detection, response and reporting.
• Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.
• Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.
• Manage security projects and provide expert guidance on security matters for other IT projects.
• Assist and guide the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans.
• Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.
• Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, or related discipline required.
• Master’s Degree in a related field is preferred.
• Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar credentials

Experiences

• A minimum of ten years of IT experience, with seven years in an information security role and at least five years in a managerial capacity is required.
• Experience working with legal, audit and compliance staff is preferred.
• Experience developing and maintaining policies, procedures, standards and guidelines is required.
• Familiarity with applicable legal and regulatory requirements, including, but not limited to, the U.S. Sarbanes-Oxley Act, the U.S. Health Insurance Portability and Accountability Act (HIPAA), the European Union Privacy Directive, and the Japanese Financial Instruments and Exchange Law ("J-SOX").

Skill Sets

• Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Project management skills: financial/budget management, scheduling and resource management
• Ability to lead and motivate the information security team to achieve tactical and strategic goals, even when only "dotted line" reporting lines exist
• A master of influencing entities and decisions in situations where no formal reporting structures exist, but achieving the desirable outcome is vital
• Excellent communication, interpersonal and collaborative skills. Experience working with a multi-continent technical team preferred
• High degree of initiative, dependability and ability to work with little supervision while being resilient to change

Technical Competencies

• Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks
• An understanding of operating system internals and network protocols.
• Familiarity with the principles of cryptography and cryptanalysis.
• Experience in application technology security testing (white box, black box and code review).
• Experience in system technology security testing (vulnerability scanning and penetration testing).

Job Responsibilities:

• Handle Liner Management System (LMS) application, and ensure application system availability and reliability.
• Document and manage Business/Requirement Specifications and Design Workflows as necessary. Translate business needs into solutions.
• Work with offshore team to lead, manage and track development items as per defined timelines. Perform reviews on deliverables to ensure on quality
• Identify opportunities for improvements & propose technical/business solutions.
• Lead change impact analysis, define timelines, manage projects tasks and keep track on progress
• Guide and participate in the pre-Users/QA Testing, provide User Guides/Manuals, Release Notes, Manage User Onboarding and Conduct User Trainings as necessary.

Requirements:

• Degree in Information System /Computer Science or equivalent with at least 8 years of relevant experience in Shipping environment, API interfaces to various operation system
• Business Analysis, Domain Knowledge & SME
• Possess working knowledge of Oracle databases and SQL.
• Experience in full-life cycle software development, including developing multi-tiered enterprise applications with Microsoft technologies.

Intellimaticz Pte Ltd

Role: Infinity Business Analyst

Job Requisition Number: JR39362 JR39363

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Skills: Business Analysis

Job Objectives

Business Analyst for corporate internet banking

Key Responsibilities

· Requirements Analysis & Elicitation

· Responsible to identify and define detailed functional specifications based on the business requirements document

· Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

· Monitor and manage risks /issues related to requirements and scope-creep

· Team Collaboration

· Participate in transitioning the requirements to the designers and ensure a clear and complete understanding of the requirements.

· Assist in translating business requirements into test scenarios.

· Facilitate / provide “Train-the-Trainer” on application enhancements

· Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Good team player with excellent interpersonal and communication skills

· Strong working knowledge of relevant applications and development life cycles

Key Requirements:

Mandatory is:

· Experience in Business Analysis. 8-10 years

· Experience in Digital Channels and in transaction banking. 5 years+

· Understanding of Technology but no need to have coding experience

· Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories

· Agile product development experience

Nice to have is:

· Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)

· Knowledge of features offered by competitors such as DBS / Citibank etc

· Knowledge of Technology trends eg. how does a digital bank approach digital channels

· API /SWIFT experience

Personal Qualities:

· Articulate well. Clarity in analyzing and writing business requirements

· Not an order taker, able to push back complex build needs and offer alternate solutions

· A great team player. Collaborate and communicate well with the other BAs

· Strong analytical and problem solving skills

· Strong presentation and meeting skills

· Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines

· Highly resourceful and self-motivated

MUST HAVE: Hands-on experience as in has written user stories and please state # of stories written (approximate)

Here are the keywords you could refer to when reviewing suitability of the profiles:-

Generic skills:

Channels

Wholesale/ Corporate Internet Banking

Agile

Write/Create User Stories

User Journeys

Design Thinking

Customer Experience

Business Requirements

Domain Knowledge specific for Project 1 – Payment

Swift Payment / Telegraphic Transfer

MT/MX

CBPR+

ISO 20022

Data Migration

Domain Knowledge specific for Project 2 – Online Fraud

Fraud Prevention / Monitoring /Management

Fraud Detection

Payment Fraud

Scams

Scam Analysis

Please forward your resume in MS word format to [email protected]

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Your Mission: As our Lead Finance Analyst is based in Singapore reporting to the Director, Corporate FP&A, your role will be pivotal your role will be essential in the company’s annual operating plan, financial quarterly forecast and cost roadmap review, actual reporting vs. plan variance analysis and projects. Also, will be involved in the consolidation of the Corporate financial, key performance index (KPIs) and perform as a stage gate to ensure all the Division’s operating expenditure is incurred according to the allocated budget.

Make Your Mark: How You Will Drive Change:

• Analyze and report actual results, prepare budgets and forecasts, and coordinate the consolidation of the strategic planning process.
• Develop financial models to support strategic and growth initiatives, influence business decisions through scenario planning, and partner with business leaders for ad hoc analyses.
• Present financial results and reporting packages to the executives and senior finance management, while operating within a matrixed organization.
• Drive improvements in profitability and cash flow and collaborate closely with assigned business / stakeholders for a seamless budgeting process.
• Identify gaps and create resolution options, recommending best-in-class practices for effective budgeting process improvements.
• Provide FP&A support for annual budgeting and BOQ process, consolidation of Opex Report, headcount movements and report maintenance, and spending variance analysis.
• Engage in cost reduction programs/ initiatives.

Your Toolkit: Skills That Make a Difference

Essential for your Success:

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway! Your experience is more than just a list of technical skills.

• Bachelor's degree required, preferably in Accounting; CPA license is a plus.
• Minimum 5 years of working experience in the related field for this position
• Strong analytical and problem-solving skills
• Effective written, verbal communication skills
• Ability to work independently and as a team member with excellent interpersonal skills
• High level of proficiency with Microsoft Excel, preferably with ERP experience.

Life at Maxeon: Beyond the Job

At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here’s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.

Job Summary:

We are seeking an experienced Senior Technology Business Analyst with a strong background in investment/banking applications. The successful candidate will work on complex IT projects, including system integrations and data migrations, collaborating closely with stakeholders, development teams and other business analysts to deliver effective solutions. This role requires a deep understanding of financial systems, data analysis and technology-based business analysis, along with exceptional communication and leadership skills.

Key Responsibilities:

• Lead and manage complex IT projects, ensuring effective system integrations and seamless data migrations.
• Collaborate with senior business stakeholders and development teams to define, analyze, and document business requirements.
• Develop comprehensive Business Requirement Documents (BRD), Functional Specification Documents (FSD), use cases in Gherkin format, and other visual modeling and process documentation.
• Analyze, interpret, and validate data requirements, ensuring alignment with business needs and investment/banking industry standards.
• Utilize expertise in ETL processes, SQL, and APIs to facilitate data extraction, transformation, and integration tasks.
• Identify patterns and develop models for data analysis and reporting needs.
• Oversee and support product management activities within an Agile framework, prioritizing deliverables and maintaining a strong delivery focus.
• Act as a bridge between IT and business teams, ensuring all technical solutions align with business requirements and strategic objectives.
• Maintain a continuous improvement mindset, enhancing workflows, UI/UX, and adhering to software engineering best practices.

Requirements:

• Bachelor’s degree in Finance, Information Technology, Computer Science, or a related field.
• 8 to 10 years of experience in technology business analysis or software development, particularly within the investment/banking applications domain.
• Proven experience overseeing complex IT projects with an emphasis on system integrations and data migrations.
• Strong analytical, critical thinking, and problem-solving skills, with a detail-oriented approach.
• Demonstrated expertise in documenting BRD, FSD, use cases in Gherkin format, visual modeling, and business processes.
• High proficiency with ETL processes, SQL, API integrations, and data analysis.
• Solid knowledge of Product Management and Agile Methodology, with a strong delivery and result-oriented focus.
• Ability to manage and influence teams, with excellent interpersonal and communication skills.
• In-depth understanding of financial applications, workflows, UI/UX principles, database design, and software engineering best practices.
• Knowledge of the investment business domain is essential.

Our client is a leading shipping line owning assets including containers looking for someone with prior container optimising experience with another shipping company in the past. This will be based in their regional headquarters in Singapore.

Roles and Responsibilities

• Manage range of tasks relating to container lease payment for both payable and receivable
• Monitor and troubleshoot lease invoice process automation, check on and resolve any invoice discrepancies with stakeholders
• Process DV invoices of total loss container and conduct ad-hoc credit/debit adjustments as required
• Manage container total loss and revival in line with SOP
• Perform detailed evaluation on total loss request received from regional/local office
• Follow up with respective offices on TPB collection status and approve total loss request
• Evaluate requests and manage total loss revival process in liaison with stakeholders
• Manage container sale/disposal activity by executing sales process and promoting sales to meet scale adjustment target
• Handle bidding/negotiation with buyers and evaluate buyers' offers
• Participate in process automation and system improvement
• Handle other ad-hoc tasks as assigned

Requirements

• Bachelor's Degree or Diploma in relevant field of study
• Proficiency in Google Workplace software and Microsoft Office software
• Strong interpersonal, communication and presentation skills, to work effectively across departments and cultures
• Highly organized, adaptable and effective team player, with attention to detail and the ability to multi-task
• Strong data analysis skills, able to troubleshoot and identify areas for improvement in business processes
• Open to learn and apply new technologies and methodologies
• Proficiency in data management software such as Tableau and Looker preferred
• Candidates with liner shipping experience in billing settlement and container inventory control/operations preferred

We are looking for a self-motivated actuarial student who are enthusiastic in gaining exposure in reinsurance pricing activities for APAC ex. China markets, operations of various functions outside of reinsurance pricing such as Valuation & Risk Management.

About the Role

• Take part in implementation of relevant strategic pricing / product priorities for APAC ex. China markets.
• Assist in driving for continuous improvement in process optimization
• Provide pricing support to local teams, including quotation & financial solutions delivery, forward looking pricing techniques development, new product development consultancy, etc.
• Assist the improvement of actuarial feedback loops across various functions e.g. Risk Management, Steering & Portfolio Monitoring and Valuation.

About the Team

Life & Health Pricing Office APAC ex. China is an exciting regional team covering pricing operations of multiple countries in Asia with team members coming from various countries. We work very closely with wide range of functional teams including pricing community, risk management, valuation within APAC ex. China and other global functions to enable our L&H business.

About You

We are looking for an open-minded and enthusiastic team player who can constructively and respectfully engage in challenging conversations. To be successful, you need to have strong technical analytical skills and communication & negotiation skills to manage various stakeholders expectations

• 3+ years' actuarial experience with strong technical understanding of L&H re/insurance
• In good actuarial examination progress of a recognized actuarial body (SOA/CAS/IOA/FOA/FIA or equivalent)
• Proficiency in Microsoft Excel, R/Python or any other coding language
• Able to summarize & communicate complex technical detail with non-experts
• Good knowledge in multiple markets insurance products within Asia is preferable

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR46056

Job Level: 3-9 years of relevant experience (L2/L3)

Location: Singapore

Job Objectives:

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute to effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and user’s queries are resolved within SLA

Key Requirements:

Education:

· Bachelor’s degree in computer science or related field.

· At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competence in Microsoft Excel, PowerPoint and Word documents

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer to your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume.

Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description :

• Good communication and problem-solving skills

• Excellent interpersonal skills

• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.

• Helpful and well-mannered

• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.

• Raising of Service Requests, Tracking of SRs, assets and organizational activities

• Maintaining Assets tracking and movement

• Broadcasting of Patches and Scheduled Maintenance

• Logging case and escalating to engineers, Email Transactions

• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well

• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Job Summary:

As an SAP-HR Functional Analyst, you will be part of our IT functional team, supporting and enhancing our SAP HR system to meet the business's evolving needs. You will receive training and exposure to SAP HR functionalities, focusing on testing, troubleshooting, and creating training materials. Additionally, you will work alongside our team on system investigations, issue resolution, and implementing system changes based on project requests. This role offers a comprehensive learning experience, from technical troubleshooting to solution design.

Key Responsibilities

SAP HR System Support and Testing: Learn the functional use of the SAP HR system and perform IT testing of various functionalities. Ensure system functionality aligns with business requirements and troubleshoot issues as they arise.

Training Material Development: Use SAP Enable Now to create and update training materials for end-users. Work with the functional team to develop resources that support ongoing SAP HR training needs.

System Investigation and Troubleshooting: Assist in investigating and diagnosing reported issues within the SAP HR system. Shadow team members to understand the process of problem identification, impact assessment, and solutioning.

System Change Implementation: Participate in the project's Change Request (CR) process for SAP HR system modifications. Learn how to implement, document, and test changes under supervision. Assist in solution design tasks, gaining experience in designing system configurations and functional specifications.

Qualifications and Skills Required

Educational Background: Bachelor's degree or diploma in IT, Computer Science, or related field. Strong academic performance, particularly in IT and technical modules.

Technical Skills:

SAP HR Module: Prior exposure to SAP HR is beneficial, though not mandatory.

Programming Knowledge: Practical experience with programming languages and SQL is advantageous.

Additional Competencies:

• Strong analytical and problem-solving skills.
• Ability to work collaboratively within a team.
• Excellent written and verbal communication skills, especially in documentation and training material creation.
• Key Attributes for Success
• Eagerness to learn and grow in SAP HR and IT functional roles.
• Ability to adapt to new tools, processes, and responsibilities as project needs evolve.
• Attention to detail and commitment to delivering high-quality work, especially in system testing and documentation.

Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, supporting top-performing departments including software development, engineering, product, marketing, content, and people management.

What you’ll be doing

As a Senior Operations Data Analyst, you will:

• Act as a strategic partner in Product Operations to grow the extent of data-driven planning and decision making. Product Operations watches over our service platforms and infrastructure, ensuring our services are working reliably and seamlessly for our customers.
• Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to our cross functional teams in their business challenges.
• Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboards.
• Collaborate with Data Engineers and Analytics Engineers to define requirements and standards for data pipelines and transformations, aligning with broader requirements.
• Drive quality and consistency, setting solid standards for the team

Who we’re looking for

If this sounds like you, please get in touch!

• Are passionate about data and using it to influence business decisions.
• Have 4+ years of experience in a Data Analyst / Business Intelligence Analyst role.
• Adept at integrating with the business to truly understand their business challenges, defining how data can help and integrating it at the earliest opportunity to increase data driven decision making.
• Have a track record of delivering clear business value from data through fit for purpose and actionable insights.
• Are an excellent communicator and use storytelling to bring insights to life and make connections on the business level.
• Have outstanding analytical skills - from unearthing valuable insights through querying data to creating compelling visualisations for ease of understanding.
• Proficient with querying languages such as SQL, and visualization tools such as Tableau/Power BI
• Are organized and able to lead complex projects with multiple user stories and dependencies.
• Seek a fast-paced environment where you will make an instant impact.
• Want to work alongside other intelligent and passionate people.

Nice to have, but not required

• Data science experience (e.g. experimentation, predictive analytics, machine learning).
• Training / mentoring experience relating to data: Can be with team members or across business units and their data use.
• You are comfortable talking technology and communicating with developers on technical topics.
• Understanding of operational metrics such as connection statistics, server telemetry, bandwidth utilization, and more
• Experience with Operations Monitoring tools such as Grafana, InfluxDB

Business Analyst Responsibilities

We are looking for a methodical business analyst to build strong market intelligent data, mapping to business growth opportunity segments, survey customer preferences and statistical data in order to support top managers for their decision making process regarding business opportunities identity, competitions, product offerings, market segments focus, prices and promotions.

The successful business analyst will be able to analyze autonomously qualitative data, trends, strategies and competition aiming at increasing competitiveness & business growth opportunities.

Responsibilities

• Identify business growth opportunities via strong market research capabilities, intelligent and methodologies to suggest business directions or changes to senior management using analytics to support the recommendations. Actively participate in the implementation of approved changes

• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

• Conduct insightful, ad hoc analyses to investigate ongoing or one-time business operational issues

• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning

• Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making

• Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific business initiatives, as required and presents findings of studies to top managers

• Prepare technical reports by collecting, analyzing and summarizing information and trends

• Collecting data on customers, consumers, competitors and market place and consolidating information into actionable items, reports and presentations

• Understanding business objectives and designing surveys to discover prospective customers’ preferences

• Compiling and analyzing statistical data using modern and traditional methods to collect it

• Collect data on customers, consumers, competitors and market place and consolidate information into actionable items, reports and presentations

• Understand business objectives and design surveys to discover prospective customers’ preferences

• Compile and analyze statistical data using modern and traditional methods to collect it

• Perform valid and reliable market research SWOT analysis

• Interpret data, formulate reports and make recommendations

• Use online market research and catalogue findings to databases

• Provide competitive analysis on various market segment product offerings, identify market trends, pricing/business models, sales and methods of operation

• Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct

• Remain fully informed on market trends, other parties researches and implement best practices

• Validate resource requirements and develop cost estimate models

• Understand and communicate the financial and operational impact of any changes

Requirements

· Proven market research analysis experience

· Strong business sense, strategic & logic

· Ability to interpret large amounts of data and to multi-task

· Strong communication and presentation skills

· Excellent knowledge of statistical packages , databases and MS Office

· Search engines, web analytics and business research tools acumen

· Adequate knowledge of data collection methods (polls, focus groups, surveys etc)

· Working knowledge of data warehousing, modelling and mining

· Strong analytical and critical thinking

· BS degree in Statistics, Business, Marketing or related field

· Detail oriented, analytical and inquisitive

· Ability to work independently and with others

· Extremely organized with strong time-management skills

Business Analyst top skills & proficiencies:

· Strategic & Big Picture Thinking

· Strong Business Sense

· Strong Analysis skills

· Work Well Under Pressure

· Communication

· Problem Solving

· Critical Thinking

· Relationship Building

A strategic and experienced Director of IT to lead hotel technology initiatives and manage IT operations. To have a deep understanding of IT infrastructure, systems management, and technology trends, as well as the ability to align technology with organizational goals. This role is critical in ensuring our IT resources are efficient, effective, and secure.

Primary Responsibilities

• Strategic Planning: Develop and implement IT strategies that align with the organization's goals and objectives. Identify and evaluate emerging technologies to enhance business performance.
• Team Leadership: Lead and mentor the IT team, fostering a culture of innovation, collaboration, and continuous improvement. Set clear performance expectations and provide regular feedback.
• IT Operations Management: Oversee the day-to-day operations of the IT department, ensuring systems and services are reliable, secure, and meet the needs of the organization.
• Budget Management: Manage the IT budget, ensuring cost-effective allocation of resources. Prepare and present budget proposals and reports to senior management and owing company.
• Project Management: Oversee IT projects from conception to implementation, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.
• Cybersecurity Oversight: Develop and enforce cybersecurity policies and protocols to protect organizational data and systems. Stay updated on security threats and implement mitigation strategies.
• Vendor Management: Establish and maintain relationships with IT vendors and service providers. Negotiate contracts and manage service level agreements to ensure quality service delivery.
• Stakeholder Communication: Collaborate with other departments to understand their technology needs and ensure alignment with IT capabilities. Serve as a liaison between IT and other business units.

Other Responsibilities

• Evaluate, recommend, plan and implement IT Capital and Operational related projects for the Hotel including expenditure planning.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations, includes scheduling and monitoring of IT colleagues attendance. Required on-site support over any special events to be planned accordingly.
• Ensures compliance, controls and security are in place.
• Ensure all maintenance contracts are reviewed and in place for all IT systems.
• Maintain an inventory list for all IT equipment and tag (not limited to computers, laptops and printers).
• Conduct PCI training and any other IT related trainings.
• Ensure that the team consistently provides a high level of operational stability for property-based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, as outlined in the Systems Manager user Guide including IT Data Protection services, Data Back-up, PCI compliance and security.
• Facilitate owner’s appointed auditors for annual IT audit.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Ensures users are aware of the support processes.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Responsible for IT monthly accruals and forecasting.
• Provide point of escalation support to Accor team.
• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other reasonable duties assigned by the management.

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential.
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new employees.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Span of Control

• IT Budget responsibilities.
• IT Headcount responsibilities and Productivity.

Candidate Profile

Qualification

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• 5 years of experience in IT management, with a focus on strategic planning and operational oversight.
• Strong knowledge of IT infrastructure, software development, and cybersecurity best practices.
• Proven experience in budget management and resource allocation.
• Excellent leadership and team management skills.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Understanding of hotel operations/applications is an asset.
• Experience in the hospitality industry is preferred.

Competencies

• Excellent verbal & written communication skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Well-presented and professionally groomed at all times.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Job Scope:

• Responsible to drive performance and service quality in the call centres through call and email audits, as well as from customers’ feedback
• Identify any processes that have the potential to be improved and automated by harnessing technology
• Ensure proper and systematic documentation of call centre work processes
• Responsible to develop Robotic Process Automation (RPA) to automate call centre work processes
• Responsible to drive the usage of Customer Relationship Management system
• Participate in department workshop and events

Job Requirements:

• A recognized Bachelor’s degree, preferably in computer science or related fields
• Experience in automation tools such as Blue Prism and UiPath would be advantageous
• Passionate in boosting efficiency through streamlining and automating work processes to drive productivity
• Good organization, interpersonal and communication skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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