3. Roles and Responsibilities

a) Analyse Business Needs:

• Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.

• Perform user research, including interviews and surveys, to gather insights and map out user journeys.

• Identify pain points and opportunities for improvement in existing systems and processes.

b) Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.

• Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.

c) UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.

• Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.

• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

d) Front-End Development:

• Demonstrated experience in front-end development, including building responsive and secure UI components with modern frameworks like Vue.js and integration with backend technologies.

• Collaborate with stakeholders and developers to ensure seamless integration between front-end and back-end systems.

e) QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.

• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.

• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.

• Oversee QA and testing processes to maintain quality and functionality.

f) Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.

• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.

• Work with MOM users to ensure smooth deployment and adoption of new solutions.

g) Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.

• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.

• Assess deployed solutions to ensure they meet the original business needs and objectives.

4. Knowledge and Skills

a) Educational Background:

• Tertiary education in relevant fields is preferred.

b) Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.

• Experience in front-end development, including working with Vue.js and integrating front-end with backend technologies.

• Experience in conducting user research, service journey mapping, and prototyping.

• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.

• Proficiency in using prototyping tools (e.g., Figma).

c) Technical Skills:

• Knowledge of modern front-end technology stacks, including the latest HTML, CSS, REST/JSON, JavaScript, TypeScript, and client-side, component-oriented frameworks, libraries, and best practices for web and native mobile development.

• Experience with digital experience analytics tools (e.g., Google Analytics), user experience metrics, and measurements.

• Experience with code repository services, issue tracking, and collaboration tools (e.g., GitLab).

d) Preferred Skills:

• Familiarity with government processes and internet-based IT projects.

• Up-to-date knowledge of product trends, best practices, and relevant technologies.

e) Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

f) Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

Roles and Responsibilities

a) Analyse Business Needs:

• Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.

• Perform user research, including interviews and surveys, to gather insights and map out user journeys.

• Identify pain points and opportunities for improvement in existing systems and processes.

b) Document and Evaluate Requirements:

• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.

• Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.

c) UX Design and Prototyping:

• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.

• Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.

• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

d) QA & Testing:

• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.

• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.

• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.

• Oversee QA and testing processes to maintain quality and functionality.

e) Stakeholder Management and Communication:

• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.

• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.

• Work with MOM users to ensure smooth deployment and adoption of new solutions.

f) Business Analysis and Strategic Alignment:

• Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.

• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.

• Assess deployed solutions to ensure they meet the original business needs and objectives.

Knowledge and Skills

a) Educational Background:

• Tertiary education in relevant fields is preferred.

b) Experience:

• Hands-on experience in at least one full project development lifecycle or project maintenance.

• Experience in conducting user research, service journey mapping, and prototyping.

• Experience with DevOps practices, including version control, automated testing, and continuous improvement.

• Experience in implementing Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, AWS CodePipeline, or GitLab CI.

• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.

• Proficiency in using prototyping tools (e.g., Figma).

c) Preferred Skills:

• Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.

• Knowledge of Web Content Management Systems (e.g., Sitecore) and Search Engine Systems (e.g., Lucidworks Fusion).

• Proficient in using Amazon Web Services (AWS) for deploying, managing, and scaling applications, including services such as EC2, S3, RDS, Lambda, and CloudWatch.

• Knowledge of infrastructure as code (IaC) tools like Terraform or AWS CloudFormation for automating deployments and managing cloud resources.

• Understanding of AWS security best practices, including IAM roles, VPC configurations, and secure data storage.

• Experience in designing, developing, and maintaining RESTful APIs.

• Knowledge of API authentication methods such as OAuth2, JWT, and API key management.

• Familiarity with government processes and cloud-based IT projects.

• Up-to-date knowledge of product trends, best practices, and relevant technologies.

d) Analytical and Strategic Thinking:

• Strong analytical, conceptualization, and problem-solving skills.

• Ability to diagnose and resolve technical issues quickly and efficiently.

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.

e) Communication and Collaboration:

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.

• Ability to document processes, solutions, and best practices for both technical and non-technical audiences.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Business Analyst(Banking Domain) who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Must have requirements:

1. Re-engineer the end-to-end process, analyze and review operations solutions
2. To conduct requirement gathering workshop, review, and documenting requirements artefacts
3. To review functional specifications and process define documents
4. Coordinate and ensures UAT test plans and test case are executed within UAT schedule
5. Post-production support, production issues review and track them to closure
6. Work closely with regional teams and country teams to ensure timely delivery of project

Requirements

1. At least 1-3 years’ experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
   1. Consumer Banking Operations
   2. Customer Centre
2. A hands-on team player who can see the big picture, possesses a can-do attitude and able to handle ambiguity
3. Strong interpersonal, coordination and planning skills

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Anurag

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

RESPONSIBILITY

The IT Infrastructure Engineer is responsible for the implementation, operation and maintenance of application infrastructure services that meet application requirements and business needs, and is aligned to Government’s policies, standards and procedures.

The IT Infrastructure Engineer will get to:

• Engage stakeholders to translate business requirement into application infrastructure design and services to meet the intended availability, capacity, resiliency, security and continuity requirements.

• Forecast budget needed to support the project initiatives and maintenance contracts.

• Work with service providers to design, develop, deploy and configure IT application infrastructure projects to meet confidentiality, availability and data integrity needs;

• Manage day-to-day delivery and support of application infrastructure services; and

• Collaborate with other government agencies and central services teams to facilitate and deliver government-wide application services.

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in IT, computer or related disciplines

• Hands-on experience in at least 1 full project development life cycles for Engineer and 3 full project development life cycles for Senior Engineer

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges

• Results and customer oriented mind-set

• Team player with strong organization and people handling skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• ITIL v3 Foundation certification preferred.

•Must have Cloud experience

•Preferably with Government experience

•Experience in AWS containers is required

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solutions or support service delivery in the banking/financial industry.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, the Intellectual Property Office of Singapore (IPOS) understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

About IPOS International

IPOS International (IPOS Intl) is a private limited company fully owned by IPOS, committed to building Singapore’s future growth as a global hub for intellectual property creation, protection and management. We serve the public sector, investors, private enterprises, not-for-profits, service providers and individuals through patent search and analysis, training and IP management services. Together, we amplify creativity and enable innovation, to realise tangible economic and social value from intangible assets.

Job Responsibilities

The Information Technology Unit plays a pivotal role in managing and providing operational support to meet the technology needs of IPPP International. Reporting to both the Cybersecurity and Network Infrastructure Lead, the Cybersecurity and Network Infrastructure Specialist is responsible for assisting in project coordination to ensure the overall success of projects. This includes delivering projects on time, within budget, meeting business requirements, and complying with governance frameworks, including security and resilience, while managing the business requirements and functional solution aspects. Key responsibilities include, but are not limited to, the following:

RESPONSIBILITES

Cybersecurity Support:

• Assist with procuring, designing, implementing, and managing security solutions.

• Conduct annual vulnerability assessments and penetration tests to identify and address vulnerabilities.

• Develop and implement security policies and procedures.

• Monitor systems for signs of malicious activity, analyze threats, and perform threat hunting.

• Communicate with and manage security vendors on procurement, requirements, technical configurations, and implementations.

• Assist with the security awareness program.

• Respond to security incidents as a Level 2 responder.

• Stay up-to-date on the latest cybersecurity threats and trends.

Network and Infrastructure Support:

• Coordinate and provide support for servers, network, ICT security, desktop, and operations in a Windows-based environment.

• Liaise with vendors and ICT contracts to ensure that vendors meet contractual obligations.

• Support ICT projects from procurement to implementation, including the creation of necessary documentation.

• Design, manage, and enhance corporate ICT infrastructure.

• Work closely with the Infrastructure Project Manager on strategic reviews, identifying and exploiting suitable technologies, strategies, and solutions.

• Study business and application-specific requirements, review organizational ICT infrastructure, and design and implement the ICT architecture to meet current and future requirements.

• Develop solutions and architectures based on technology trends and standards to meet present and future business needs.

• Perform other duties as assigned by the Project Manager or their representative.

SKILLS AND QUALIFICATIONS:

Technical Skills:

• Strong technical skills, including knowledge of computer networks, operating systems, and security software.

• In-depth knowledge of IT infrastructure, M365, AD/AAD, GPO, protocols, and cloud environments (especially Azure).

• Practical experience with security solutions such as SIEM, email security solutions, firewalls, EDR/XDR, phishing simulation, and vendor management.

• Experience with Data Center Architecture (Hypervisors, Storage, OS, Network Security).

• Good working knowledge of the Microsoft 365 suite of products (Word, Excel, PowerPoint).

Experience:

• At least 3-5 years of hands-on experience securing organizational networks, including security controls, OS hardening, and network devices’ security.

• Experience in managing outsourced IT service providers.

• Familiarity with security standards (e.g., SOC2, ISO27001).

• Experience in consulting services and risk assessment.

Other Skills:

• Strong analytical, problem-solving, and communication skills.

• The ability to work independently and as part of a team.

• Meticulous and professional in handling projects and vendors.

• The ability to learn new things quickly and work under pressure in a dynamic and challenging environment.

• Prompt, regular attendance in-person and the ability to work on-site during regular business hours and as needed.

Are you the one? Please write to us if you have/are:

• A degree in Information Technology or a related field.

• Experience in the management, design, and enhancement of corporate ICT infrastructure.

• Experience in developing solutions/architectures based on emerging technologies and standards.

To apply for this position, please email your CV to [email protected]

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for IT Delivery Manager who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

IT Delivery Manager

Description:

• Minimum 12+ years of experience as Project manager / Program Lead / Initiative Lead roles in Transactions Banking, Payment’s delivery programs
• Managed several related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.
• Responsible for the project planning, budget, structure, schedule and staffing requirements for the delivery organization.
• Hands on in Payments & Cash Management Domain
• Lead and deliver large payment HUB implementation program for a leading bank with responsibility for a definable segment of the implementation
• Responsible for the translation of the client's complex business requirements into formal agreements.
• Own & deliver outcome-based delivery programs with strict KPIs
• Establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results
• Working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution
• Responsible for operational adherence
• Responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery of Build Projects, Package Implementation or Managed Services

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.

Job Responsibilities

• Assist on Project planning
• Manage the applications in scope, covering organizational responsibilities such as preparing meetings with outsource vendors and internal stakeholders;
• Work with various solution teams such as Application Team to provide support of deployment of software releases in UAT and Production environment.
• Assist in preparation Functional, Technical and User Documentation
• Perform installation, setup, configuration, migration, upgrading and testing of software applications
• Troubleshoot technical issues and provide timely and effective solutions
• Coordinate closely with support teams to test and deploy defect fixes, enhancements and patches to production environment.
• Provide application support, liaise with user and application vendor to resolve incident and recover service.
• Analyze, investigate, program, test and maintain IT applications using SQL script or other software tools.
• Provide technical expertise on analysing and providing best solution on technical issues in timely and efficiently.
• Formulate a problem solving and decision-making approach to handle issues
• Define action and work plans to address the issues
• Classify change requests according to business guidelines and IT business project plan;
• Do a Trend Analysis all issues or incidents and highlight critical and outstanding issues.
• Enhance existing support process to maintain/improve service level and quality.
• Develop and implement a checklist for managing service delivery
• Perform system operations and administration tasks, including checking and monitor multiple systems performance on a daily basis and user management.
• Backup support for Infrastructure as and when needed
• Support company’s events when required
• Any other duties as and when assigned

Requirement

• Minimum Diploma – preferred in Information Technology, Engineering, Business Administration or other related field.
• At least 3 year of working experience
• Project Management experience (preferred)
• Analytical, problem-solving, customer oriented, leadership, takes initiative
• Experience with functional specifications documentation, testing and conduct user training
• Able to propose and implement technical solutions to meet user needs
• Experience in Consulting Services, Problem Solving

We’re looking for a Senior Analyst who is passionate about Wise’s mission of Money Without Borders and who will partner with our global compliance teams to help us on our journey to Mission Zero!

About the team:

• Truly delivering on our promise of Money Without Borders means we need to build the best local setups within each of the markets we serve, while ensuring we appropriately manage the risks associated with business operations.
• You will join a team of analysts who will develop and own the reporting layer for compliance activities to give assurance to the Board and our regulators that we are effectively managing the risks we face. These activities include regulatory reporting- both routine and ad hoc- as well as compliance monitoring and testing.

Your mission:

• You will join the Compliance and Internal Audit Analytics team to help the organisation better understand compliance risks across the globe. You will do this by partnering very closely with 2nd line in APAC to ensure they can execute against the compliance regulatory reporting schedule, as well as leveraging data to proactively monitor risks.
• You’ll own the challenge of:Establishing an effective engagement model between analytics and Compliance in providing assurance that 1st line is effectively managing risks, primarily focused on APAC, but with the opportunity to partner with other regions when required.
  Outlining an implementation plan to address analytical support for regulatory reporting
  Identifying opportunities for where automated compliance monitoring would be highly impactful

This role will give you the opportunity to:

• Be part of a positive change in the world. Wise is fixing a broken financial system, and putting people and businesses in control of their money
• Help build a world-class compliance and internal audit analytics team that fosters high trust with our customers and external partners.
• Travel when needed to our offices across the globe to connect with local compliance experts.
• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists, compliance and internal audit partners that you will work with and learn from.

Qualifications

A bit about you:

• You have built reporting outputs, creating advanced SQL scripts based on requirements communicated by stakeholders
• You have experience with using data engineering tools (GitHub, dbt, Airflow etc.) to transform messy data into clean and efficient pipelines
• You have experience with designing and owning data assets; you can build and maintain complex data sources and can leverage visualisation tools (Looker, Superset, PowerBI, Tableau etc.) to surface insights
• You understand the importance of data integrity, quality & governance. You know how to produce comprehensive data documentation
• You have stakeholder management skills; you know how to collaborate with key partners to get the job done
• You have a very strong sense of ownership and care about doing things the right way
• You have 4+ years experience working in data analytics
• You are able to prioritise your own work and independently manage competing priorities
• You understand the importance of devoting time to develop more junior team members through coaching and feedback
• You can contribute your own ideas to influence the team’s strategic roadmap
• You are proactive about asking the right questions and resolving blockers

Bonus:

• You understand the purpose of robust risk, compliance and internal audit functions in financial institutions and are passionate about ensuring that customers are protected through these processes
• You have an understanding of how analytics can be used within Compliance to provide assurance over the effectiveness of risk management
• You have experience in regulatory reporting and monitoring controls

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job Description

• Attend to walk-in customer
• Provide products knowledge & recommendation to customer
• Replenish & Display merchandise
• Put back merchandise to its displayed location
• Cashiering
• Provide simple watch servicing (eg. change watch battery, change watch strap, adjust watch link, etc... (on-the-job training)
• Follow-up after sales service
• Perform monthly & annually stock take, or as instructed
• General housekeeping - keep the shop clean & neat at all times.
• Polite & provide excellent customer service

Requirements

• Minimium 1 year retail experience in timepieces industry
• Good communication skills
• Able to converse in English & Mandarin
• Proactive, Responsible, Integrity, Meticulous, Committed
• Customer service oriented
• Sales driven personality
• Tech savvy

Working Days & Retail Hours

• 5 days work week (including weekends & public holidays)
• 2 off days per week
• Retail hours: 11am - 9pm
• Salary: Basic S$1,800 - 2,000(depends on experience)
• Commission (after probation)

Responsible to provide market data, strategic analytical tools, and insightful interpretation to assist EdgeProp with delivering ahead-of-the-curve research and content. The role provides meaningful interaction with senior management and internal and external parties.

Responsibilities:

• Gather, analyze, interpret, and present real estate trends and information for business development opportunities, client support, and internal analysis
• Compile and distribute research in the form of narratives, graphics, data summary, etc
• Analyze market statistic, generate market reports and/or collateral material based on statistical analysis conducted
• Interface with national research resources to produce standardized market reports and customized client research
• Create and analyze spreadsheets utilizing data needed to generate graphs, tables, and written analysis and make recommendations to the management
• Compile statistical data specific to client or service line by translating and converting data to graphs/tables/charts
• Research coverage areas will include Singapore and other South East Asia asset classes such as residential, commercial, residential and industrial

Requirements:

• A degree in a relevant area such as Real Estate, Economics, or Business Administration would be an advantage
• 2-3 years of of real estate research or related business experience
• High numeracy and adequate understanding of property and financial markets
• Proficient in Microsoft Office Suite
• Strong data software applications skills
• Strong communication skills, both written and oral
• Effective interpersonal and leadership skills, and a conscientious, creative and enthusiastic character

Responsibilities

• Installing computer hardware and software.
• Troubleshooting basic network and software issues.
• Active Directory, o365 and SharePoint administration.
• Train staff on computer, system and cyber security.
• Fixing hardware, software, CCTV and network issues.
• Responding to general IT requests.
• Ensuring security software is kept up to date.
• Perform assets, Inventory, and deployment (hardware and software) management
• Liaise with IT vendors to ensure cost-effective, timely quality service delivery
• Support and troubleshoot any IT related problem
• Provide day-to-day IT support operations and ad-hoc duties when assigned
• Weekly reports and meeting with the Head of HR and Admin to discuss system needs/projects/outstanding matters
• Implement and maintain the computer systems so they are compliant with the organization’s guidelines or SOP (Standards Operating Procedure).
• Install, configure, and test operating systems, application software, and system management tools
• Take proper security measures for the systems.
• Ensure that all installed systems and infrastructure are managed and monitored on an ongoing basis.

Qualifications

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

You will be working on a range of tasks including the following:

• partner with business teams to business needs through human-centric, visual methods such as service journeys and develop the appropriate business case

• work with fellow team members and the business project teams to develop user stories, functional/technical specifications and acceptance criteria

• evaluate and recommend suitable technology while aligning with client technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment

• plan/review/conduct testing and data conversion to ensure that specifications are met

• drive system or product readiness for smooth deployment, adoption and operations

• analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

Required skills:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 3 years of working experience for Consultant role and 5 years of working experience for Senior Consultant role.

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders .

• A driven and motivated personality with an ability to learn and apply

• Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

Job Description

You will be working on a range of tasks including the following:

• partner with business teams to business needs through human-centric, visual methods such as service journeys and develop the appropriate business case

• work with fellow team members and the business project teams to develop user stories, functional/technical specifications and acceptance criteria

• evaluate and recommend suitable technology while aligning with client technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment

• plan/review/conduct testing and data conversion to ensure that specifications are met

• drive system or product readiness for smooth deployment, adoption and operations

• analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

Required skills:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 3 years of working experience for Consultant role and 5 years of working experience for Senior Consultant role.

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders .

• A driven and motivated personality with an ability to learn and apply

• Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

Key Responsibilities:

1. Monitor mailbox for incoming support requests and inquiries.

2. Perform simple triage of support tickets, categorizing and prioritizing them based on urgency and impact.

3. Perform verification checks after deployment of fixes or updates to ensure successful resolution of reported issues.

4. Monitor and observe system alerts or out of the normal system behaviours.

5. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.

6. Manage the life cycle of incident tickets from creation, update, escalation to closure.

Required Skills and Qualifications:

• Proven experience in a helpdesk or technical support role.
• Strong communication skills and ability to interact effectively with both technical and non-technical users.
• Familiarity with helpdesk software and ticketing systems.
• Basic understanding of IT infrastructure and troubleshooting techniques.

Key Responsibilities

• Requirements Analysis & Elicitation.
• Responsible to identify and define detailed functional specifications based on the business requirements document.
• Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation.
• Monitor and manage risks /issues related to requirements and scope-creep.
• Team Collaboration.
• Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
• Facilitate / provide “Train-the-Trainer” on application enhancements.
• Facilitate / provide “Train-the-Trainer” on application enhancements
• Maintain up-to-date knowledge base related to application features and processes (subject matter expertise).
• Testing & Scope Management.
• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
• Perform impact assessment and estimation for Project Change Request.
• Good knowledge in financial services policies, procedures, products and industry practices.
• Strong negotiation skills.
• Good team player with excellent interpersonal and communication skills.
• Strong working knowledge of relevant applications and development life cycles.

Key Requirements

Mandatory:

• 8-10 years experience in Business Analysis.
• 5 years experience in Digital Channels and in transaction banking.
• Understanding of Technology but no need to have coding experience.
• Capturing, analyzing and eliciting business Requirements: Elaborating JIRA stories.
• Agile product development experience.

Nice to have:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too).
• Knowledge of features offered by competitors.
• Knowledge of Technology trends eg. how does a digital bank approach digital channels.
• API /SWIFT experience.

Personal Qualities:

• Articulate well. Clarity in analyzing and writing business requirements.
• Not an order taker, able to push back complex build needs and offer alternate solutions.
• A great team player. Collaborate and communicate well with the other BAs.
• Strong analytical and problem solving skills.
• Strong presentation and meeting skills.
• Proactive and has initiative to thrive in a fast paced environment to deliver and meet deadlines,
• Highly resourceful and self-motivated.

Job Description & Requirements:

• To enhance and supports CoreBanking, Payment and Loan System (RPGLE/400 in IBM AS400);
• Analyse the user requirements or modifications / enhancement requests;
• Document in detail the functional and technical specifications;
• Submit detailed work schedule and plan for approval;
• Design the work unit, code the program, compile and perform unit test;
• Work with the bank users to produce a test plan for testing all functions of the new program modifications;
• Update all changes done to systems, programs and operating instruction / Manuals;
• Train users to use each function of the new or amended application;
• Advise users on operation and backup procedures so that user can develop or update user manual.

Main Core Responsibilities

To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

- Work closely with team members to ensure timely execution of ongoing projects.

- Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

- Standby for emergencies and critical support requests after regular work hours.

- Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

- Provide technical support across the company.

- Perform any other duties as assigned.

Intermediate Work (Middle Management Duties)

- Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

- Assist in IT inventory management and monitoring data backups.

- Assist in IT administrations including paperwork & documentations.

– Manage relationships with relevant external vendors.

Requirements

- Strong capability in basic PC & network troubleshooting.

- minimum 3 years’ experience of experience with operational management knowledge in the F&B or similar field.

- Senior Executive position available based on experience and qualification

- Diploma or Degree in an IT-related field

- Good problem-solving skills, demonstrating resourcefulness in finding solutions.

- Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

- Service excellence attitude for technical support matters.

- Individual who takes initiatives and can work with minimal supervision.

- Have a service excellence attitude for technical support matters.

Job descriptions

· Manage and maintain full set of accounts

· Prepare financial statements and reports

· Ensure compliance with accounting standards and regulations

· Manage month-end and year-end closing procedures

· Coordinate with external auditors during audits

· Implement and maintain internal financial controls

· Perform general bookkeeping and full set of accounting functions - handle daily operational AP/AR tasks including invoicing, payment, receipts etc.

· Perform monthly reconciliation, reports

· Debts collections - Contact customer to ensure that their payments are made on time

· GST filing

· Prepare monthly sales commission and checking of incentives.

Requirements

· Diploma in Accountancy, or Post Graduate Diploma in a related field

· ACCA qualification (at least Part 2 completed) is highly desirable

· Minimum 2 years of experience in managing full set of accounts

· Proficiency in accounting software, particularly Auto Count Accounting Software

· Strong analytical and problem-solving skills

· Excellent attention to detail and accuracy

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire Business Analyst . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description:

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

· Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.

· Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.

· Proactively research, identify, and specify solutions to problems.

· Support and conduct visualization, user experience and configuration elements of solution design.

· Document requirements specifications using high-maturity methods, processes and tools.

· Support requirements management and change management processes.

· Support aspects of the business cycle, including proposals, feasibility studies, and implementations.

· Consider the business implications of the application of technology to the current business environment.

· Develop and execute acceptance test plans and test cases

Education and Experience Required

· Typically a Bachelor's degree in a technical or business discipline or equivalent experience

· Minimum of 2 years of related experience or a Master’s degree and up to two years of experience.

Knowledge and Skills

· Good verbal and written communication skill and is comfortable fronting client

· Ability to work effectively in a team

· Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.

· Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans

· Experience in performing integrated testing and managing UAT is required.

· Experience in Public Sector implementation is an advantage.

Experience in Agile methodology is an advantage

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Jyotsana Madnani

Avensys Consulting Pte Ltd EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy

·

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 years of hands-on experience in supporting enterprise applications.
• Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform,C#, ASP.net, HTML, CSS, and JavaScript.
• Proficiency in Database and SQL: MSSQL, TSQL, Stored Procedure, Function, Triggers.
• Experience in Infrastructure: AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M.
• Expertise in Tools: Visual Studio, Gitlab or GitHub, Jenkins, Electric Flow, SonarQube, Sonarlint, JIRA, Confluence.

Job Title: Technical Support Analyst

Job Purpose

To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to StarHub business, Managed Service customers and wholesale customers for StarHub diverse suite of products and services with excellent knowledge in products, processes, and systems.

Responsibilities
• Deliver helpdesk support for the Mobile, TV, Cloud Computing, StarHub Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers.
• Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.
• Take ownership of the assigned cases and conduct full and thorough diagnostics and escalate to the appropriate team if required.
• Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction.
• Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.
• Ensure all technical issues are progressed and cleared within agreed SLA, including the need to escalate to other internal and external teams where appropriate.

Requirements

Qualification

• Bachelor’s degree or Diploma in Computer Engineering, Computer Studies, IT or equivalent.
• Some experience in the people and service industry.

Specific Skills

• Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies.
• Good listener with excellent interpersonal and communication skills.
• Customer focused with a strong analytical problem-solving mind.
• Ability to multi-task.
• The ability to communicate and liaise effectively with the customers including internal and external stakeholders.
• Familiar with OSI Model and TCP/IP including knowledge in Service Provider technologies.
• At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
• CCNA certification or equivalent is preferred but not required.
• ITIL certification will be advantageous.
• Experienced in troubleshooting and resolving WAN, LAN, WLAN network issues.
• Experienced in network monitoring tools such as Solarwinds Orion and MRTG Tools will be advantageous.

Responsibilities:

• Accountable for day-to-day operational activities in company's systems, to ensure optimum system performance and determine the system strategy for business continuity.
• Review, implement and uphold the effective implementation of IT policies and operations protocols within the company.
• Lead a team of operational engineers to work with outsourced service providers and stakeholders in delivering company's operational objectives e.g. data conveyance, tools updates and maintenance, troubleshooting system issues, .
• Review and plan for systems integration efforts to ensure the company's system is built in an efficient and robust manner towards a high level of maintainability, reliability and availability based on established guidelines and best practices.
• Monitor and ensure that ATFM and Service Desk operations are functional, assist and triage issues.
• Review and ensuring backup solution for company's data and system are in place
• Responsible for ensuring data pipeline in operational state and ensuring data integrity and accessibility.
• Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. Reporting of incidents, short- and long-term incident resolution plans at appropriate forums.
• Accountable for maintaining and tracking of company's asset inventory management to ensure all assets are accounted for.
• Ensure that Standard Operation Processes (SOPs) are properly documented and complies with audit requirements.

Requirement:

• Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.
• At least 6 years of working experience in Cloud-based services, IT operations and vendor management
• Proactive and dedicated individual with strong leadership, and multi-tasking capabilities
• Ability to build and maintain relationships with a wide array of people at both junior and senior levels
• Experience in running incident, problem and change management processes.
• Implementing processes as per ITIL framework. – incident, problem and change management, service transition.
• Familiarity with security and access control measures to control privileged access to test and production environment.
• Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.
• Knowledge of disaster recovery, system backup and restore
• Experience with cloud-based services (e.g. AWS including including Redshift, EMR, QuickSight, Lambda, Glue, etc) and project management tools (e.g. Atlassian, JIRA) are an added advantage
• Infrastructure as Code (IaC): Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) for managing AWS resources.
• Cost Management: Ability to optimize costs and manage AWS budgets effectively.
• Database and Data Warehousing: Knowledge of database management systems, data warehousing concepts, and SQL.
• Monitoring and Troubleshooting: Proficiency in monitoring tools (e.g., CloudWatch) and troubleshooting issues in AWS environments.

Responsibilities:

• Collaborate with healthcare providers, clinical staff, and IT teams to gather, document, and analyze requirements for the EpicCare Ambulatory EMR system.
• Work closely with the Epic implementation team to ensure the successful deployment, configuration, and optimization of the EpicCare Ambulatory EMR system.
• Analyze existing clinical workflows and processes, and recommend modifications to improve efficiency and patient care within the Epic system.
• Assist in configuring and customizing the EpicCare Ambulatory EMR modules to meet the specific needs of healthcare practices, ensuring alignment with clinical and business objectives.
• Develop and execute test plans, scripts, and scenarios to validate system functionality, data integrity, and workflow alignment. Identify and resolve any issues or discrepancies.
• Provide training and ongoing support to end-users, ensuring they are proficient in using the EpicCare Ambulatory EMR system. Develop training materials and documentation as needed.
• Analyze clinical and operational data within the Epic system to generate reports and dashboards that support decision-making and continuous improvement initiatives.
• Act as a liaison between clinical staff, IT teams, and management, ensuring clear communication and understanding of project requirements, timelines, and outcomes.
• Ensure that all EpicCare Ambulatory EMR implementations adhere to relevant healthcare regulations, data privacy standards (such as HIPAA), and organizational security policies.
• Stay up-to-date with the latest developments in EpicCare Ambulatory EMR and healthcare IT, recommending system enhancements and process improvements to optimize clinical and operational performance.

Requirements:

• Bachelor’s degree in Healthcare Administration, Information Technology, Business Administration, or a related field.
• 3+ years of experience as a Business Analyst, with a focus on EpicCare Ambulatory EMR systems.
• Proficient in EpicCare Ambulatory EMR, with hands-on experience in system implementation, configuration, and support.
• Epic certification in EpicCare Ambulatory or other relevant Epic modules is preferred.
• Strong understanding of clinical workflows, healthcare operations, and the ability to align EMR systems with clinical needs.
• Familiarity with healthcare IT systems, data analysis tools, and experience with software development lifecycle (SDLC) methodologies.
• Excellent problem-solving skills with the ability to analyze complex healthcare processes and systems, providing innovative solutions.
• Strong verbal and written communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Experience in project management or the ability to manage multiple tasks and projects simultaneously within a healthcare environment.
• Ability to work collaboratively in a team environment and build strong relationships with clinical staff and other stakeholders.
• High level of accuracy and attention to detail in all aspects of work, particularly in system configuration and data analysis.
• Ability to quickly learn new technologies and adapt to changing healthcare environments and regulations.

Have experience as a research analyst doing in-depth single stock analysis and strong stock picking performance

- Have experience conducting in-depth research and analysis on potential investment opportunities across various asset classes, including stocks, fixed income, funds, private equity and alternative investments.

- Able to deeply study the fundamentals of the covered industries through big data tools to assist in the construction of target industries worth investing in.

- Create financial models and use big data tools to conduct in-depth research on the fundamental aspects of the covered industries, assist in constructing investment-worthy sectors.

- Have experience writing report/presentation slides to present to the management team

- Have Hands-on experience with any tools such as Excel VBA , MS Power BI , Python or equivalent in delivering & reporting solutions and semantic data layers will be preferred.

- Have experience in private equity secondary market will be preferred.

- University degree or above in Finance/Statistics/Economics/Data Analytics/Mathematics/Data Science/Business Analytics or equivalent discipline. or related fields.

- Minimum 2-3 years of relevant experience as a buy-side research analyst