Your new company

Client is a leading global investment banking, securities, and asset and wealth management firm. They are currently looking for an Asset Servicing Analyst (1 year contract) to join the team.

Your new role

Asset Servicing is a Global Markets Division business unit responsible for the management of Voluntary Income and Corporate Actions events across the globe for both equity and fixed income products.

Areas of focus include event creation, reconciliation, instruction, entitlement distribution, and dedicated client service. Asset Servicing has a proven track record of developing its team members in a wide variety of functions and skill sets.

• The distribution of entitlements from Voluntary and Mandatory APAC Equity and Fixed Income Corporate Action and Income events

• Asset Servicing event creation in proprietary systems

• The support of internal trading desks, prime brokerage clients, stock loan counterparties and external brokers

• Reconciliation of cash and stock balances

• Interpreting information from and liaising with custodian banks and self-clear markets utilizing standards such as SWIFT

• Delivery of accurate and timely work within a time pressured environment

What you'll need to succeed

• Minimum a Degree in related fields of studies

• Understanding of a broker dealer environment and key associated market risks

• Experience of Asset Servicing in APAC markets.

What you'll get in return
This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

The CTC Graduate Program is a 1-year fast-track program for talents to accelerate their career path in IT fields and set them on their way to a successful future. During the program, you can expect to receive Technical and Soft skill Training Sponsorship, On-the-job Training, Real-life Project Involvement, Knowledge Sharing, and Mentorship.

IT Infrastructure

Systems (Linux)

• Responsible for the implementation, installation, testing, managing, and maintenance of servers and operating sysyems
• Provide operational and technical support to customers to ensure stability and optimisation of the systems

Eligibility

• Fresh graduates with a Bachelor’s Degree or Diploma in an IT-related field with up to 3 years of full-time work experience are welcome to apply
• Strong Interest and good level of IT literacy
• Good communication skills, adaptable, proactive attitude to learn

Please also submit your application at https://www.ctc-g.com.sg/graduate-program/. You may find more information on the program via the website.

Job Responsibilities:

· Conduct KYC due diligence for new and existing clients

· Perform checks and due diligence on clients, focusing on identifying PEP/Adverse news or information that could harm the bank's reputation.

· Liaise with the Front Office and Client Office Team to collect KYC documents and information.

· Escalate complex cases to APAC Compliance and/or Head Office Financial Security for advice, clarification, or validation as needed.

· Provide guidance and share KYC knowledge with junior team members and other departments.

· Input and maintain static data/accounts of clients in the KYC database.

· Ensure accurate maintenance of statistics for timely MIS reporting and other ad-hoc reports, and perform monthly reconciliation of KYC status versus opened accounts of existing clients when required.

· Collaborate with the Client Office to ensure deliverables align with business priorities.

· Raise early escalation to managers when potential issues are identified.

· Engage in active dialogue locally and globally, participating in local and global transformation projects as needed.

· Participate in discussions and regular calls with stakeholders to review the status of periodic review cases.

· Take part in projects and perform UAT testing as assigned by the manager.

· Perform ad-hoc screenings and other duties as assigned by the manager.

Job Requirements

· Minimum Degree in a related discipline

· Minimum 2 years of corporate banking experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gew2rjCy

• Exposure to Wide range of technology
• On the job training from Senior IT colleagues

About the company
Our Client is an established MNC with offices in Europe and Asia. With rapid expansion and technology investment plan, they are now looking for a new IT Engineer / IT Executive / IT VIP Support / IT Analyst to join their team.

About the job

Your role involves:

Effectively prioritizing and resolving IT Support issues related to PCs, mobile devices, video conferencing, AV and etc in a ticketing / incident management tools.

Promoting information security awareness based on the ISMS framework

Support AV equipment for live meetings

Participate in IT projects on an ad-hoc basis

Skills and experience required
As a successful applicant, you will have at least 3 years of IT Support experience.

Proven track record in an end user in house role will be highly preferred.

Whats on offer
This is an excellent opportunity to grow together with an established international firm with exposure to business stakeholder management. You will get the opportunity to participate in high value projects with exposure to latest technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gew2rjCy (EA: 94C3609/ R1219669)

We are currently looking to hire Microsoft Azure Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Microsoft Azure Senior Technical Analyst

Position Overview: We are looking for a Microsoft Azure Senior Technical Analyst with 6-8 years of hands-on experience in designing, implementing, and managing Azure cloud solutions, ideally within a banking or financial services environment. The role requires expertise in Azure infrastructure, security, networking, and governance, with a focus on creating scalable, secure, and compliant cloud environments.

Key Responsibilities:

• Design and implement secure, scalable, and highly available Azure cloud infrastructure solutions aligned with banking industry standards and regulatory requirements.
• Lead the solution design and deployment of Azure services such as virtual machines, storage, networking, and databases.
• Implement and manage Azure governance, security policies, and best practices, ensuring compliance with banking regulations (e.g., PCI-DSS, SOX).
• Manage Azure identity services such as Entra ID (Azure AD), RBAC, and Privileged Identity Management (PIM) for securing access to cloud resources.
• Configure and manage Azure security features, including Azure Security Center, Azure Defender, and Azure Sentinel.
• Deploy and manage Azure networking services, including VPNs, ExpressRoute, Virtual Networks, and Application Gateways, ensuring secure connectivity between on-premises and cloud environments.
• Work on cost optimization, ensuring efficient use of Azure resources and managing cost-saving strategies.
• Lead and support cloud migration projects from on-premises infrastructure to Azure, including application and data migration.
• Provide expertise in Azure DevOps for CI/CD pipelines, Infrastructure as Code (IaC) using ARM templates or Bicep, and container orchestration with AKS (Azure Kubernetes Service).
• Troubleshoot and resolve complex issues related to Azure infrastructure and services.
• Collaborate with internal teams and stakeholders to create roadmaps for Azure adoption and transformation.

Required Skills:

• Proven experience in solutioning and implementing Azure cloud solutions, ideally in a banking or financial services environment.
• Expertise in Azure security and governance, including identity management, encryption, and compliance.
• Strong working knowledge of Azure networking, VPNs, ExpressRoute, and secure cloud connectivity.
• Experience in cloud migration projects and hybrid cloud environments.
• Proficiency with Azure DevOps, automation tools, and Infrastructure as Code (IaC).
• Familiarity with cost management strategies for optimizing Azure resource usage.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft Certified: Azure Solutions Architect Expert or other relevant certifications (e.g., AZ-104, AZ-305).

Strong background in banking or financial services is highly preferred

We are currently looking to hire Microsoft Azure Senior Technical Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Description

Microsoft Azure Senior Technical Analyst

Position Overview: We are looking for a Microsoft Azure Senior Technical Analyst with 6-8 years of hands-on experience in designing, implementing, and managing Azure cloud solutions, ideally within a banking or financial services environment. The role requires expertise in Azure infrastructure, security, networking, and governance, with a focus on creating scalable, secure, and compliant cloud environments.

Key Responsibilities:

• Design and implement secure, scalable, and highly available Azure cloud infrastructure solutions aligned with banking industry standards and regulatory requirements.
• Lead the solution design and deployment of Azure services such as virtual machines, storage, networking, and databases.
• Implement and manage Azure governance, security policies, and best practices, ensuring compliance with banking regulations (e.g., PCI-DSS, SOX).
• Manage Azure identity services such as Entra ID (Azure AD), RBAC, and Privileged Identity Management (PIM) for securing access to cloud resources.
• Configure and manage Azure security features, including Azure Security Center, Azure Defender, and Azure Sentinel.
• Deploy and manage Azure networking services, including VPNs, ExpressRoute, Virtual Networks, and Application Gateways, ensuring secure connectivity between on-premises and cloud environments.
• Work on cost optimization, ensuring efficient use of Azure resources and managing cost-saving strategies.
• Lead and support cloud migration projects from on-premises infrastructure to Azure, including application and data migration.
• Provide expertise in Azure DevOps for CI/CD pipelines, Infrastructure as Code (IaC) using ARM templates or Bicep, and container orchestration with AKS (Azure Kubernetes Service).
• Troubleshoot and resolve complex issues related to Azure infrastructure and services.
• Collaborate with internal teams and stakeholders to create roadmaps for Azure adoption and transformation.

Required Skills:

• Proven experience in solutioning and implementing Azure cloud solutions, ideally in a banking or financial services environment.
• Expertise in Azure security and governance, including identity management, encryption, and compliance.
• Strong working knowledge of Azure networking, VPNs, ExpressRoute, and secure cloud connectivity.
• Experience in cloud migration projects and hybrid cloud environments.
• Proficiency with Azure DevOps, automation tools, and Infrastructure as Code (IaC).
• Familiarity with cost management strategies for optimizing Azure resource usage.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Microsoft Certified: Azure Solutions Architect Expert or other relevant certifications (e.g., AZ-104, AZ-305).

Strong background in banking or financial services is highly preferred

Role:

• Establish procedures for setting up credit accounts for new clients
• Determine appropriate credit limits for each client
• Monitor clients’ credit ratings and overall performance
• Conduct written credit assessments for:Periodic reviews
  New account approvals
  Credit extensions
  
• Ensure business operations comply with current sanctions and regulatory requirements
• Assist in both internal and external audits and reviews
• Implement the annual compliance plan under the supervision of a senior compliance officer or team leader
• Support in reporting suspicious transactions
• Conduct compliance reviews
• Prepare and maintain documentation related to:Risk management
  Compliance
  Trade agreements
  Manuals
  

Requirements:

• Degree in business, marketing, or equivalent professional qualification
• Minimum 2 years of experience in credit or risk management roles
• Background in the oil and gas industry is an advantage
• Strong written and verbal communication skills
• Excellent analytical skills
• Strong interpersonal relationship abilities
• Organized, detail-oriented, and meticulous
• Fresh graduates are welcome to apply; remuneration will depend on experience

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Business Analyst Assistant Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities Business Analyst Assistant Manager:

• Performing data analysis and validation tasks as required.
• Employing Python, R, VBA, PowerAutomate, and other software to automate comprehensive scorecard reports across diverse business sectors.
• Crafting and managing several Power BI data visualizations for day-to-day activities, key performance indicators (KPIs), and financial assessments.
• Creating PowerApps to collect crucial data currently lacking, with a focus on boosting efficiency, justifying costs, and identifying anomalies.
• Offering technical support and resolving platform issues.

Requirements:

• Min Degree in related study with min 2 - 3 years of relevant experience (dealing with different business unit)
• Proficient in automation tools such as PowerBI, Tableau and VBA
• Good communication and presentation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Senior Financial Analyst (Medical Devices)

Our client is a leading medical device brand and is headquartered globally in the US. They are looking for a dynamic finance business partner for their SEA region to report into the FP&A Manager based in Singapore.

• Work with the commercial team to drive the development of strategic (multi-year) long-term financial plans, encompassing market landscape, and capital requirements.
• Develop and implement short-term financial and operational plans (budgets and forecasts).
• Ensure financial results and related reporting requirements are accurate and submitted to Asia Pacific region in accordance with all deadlines.
• Ensure that business and financial plans include defined and measurable initiatives and programs aligned to support such plans.
• Set business framework for managing business investments, resource allocations, business planning, operations and performance measurements.
• Provide financial modelling, financial analysis and valuation support for acquisitions, long-term contracts and other ad-hoc financial projects
• Proactively monitor and put in place performance reporting processes to ensure both short-term and long-term objectives are met.
• Provide management team with insightful decision support/business analysis.
• Ensure pricing and investments support business growth and continued profit improvement.
• Coordinate Control and Compliance initiatives, Accounting /Audit activities and effective working capital management.

Successful Applicant

• A graduate degree in Finance or Accounting is required.
• Experience with managing through organizational challenges.
• 6+ years of experience in operations management or equivalent experience supporting the business as a finance partner.
• Demonstrated strategic, conceptual, and analytical skills, including a solid understanding of relevant commercial activities.
• Multi-national company experience with specific success working for US- based companies.
• Excellent communication skills with ability to effectively interact with all levels of a company.
• Ability to travel throughout the Asia Pacific region.English fluency is a must and a solid understanding of the Asia region is desired.
  

Job Description & Requirements:

• Work with team to conduct primary and secondary search, do data compilation and analysis report.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities.
• Support in project operations and management including liaising with the relevant stakeholders and partners.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 2 years experience in consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Responsibilities

1. Investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedback and revert to them with findings within the agreed Service Level Agreements.

2. Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.

3. Documents all investigation cases handled daily for records,management reporting and performance measurement purposes.

4. Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc

5. To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.

6. To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.

7. To be involved in regular process reviews to manage risk & control and ensure team’s strict compliance to laid down controls and proceduress

Skills/Requirement

1. Able to communicate effectively and work in a team with others

2. Able to multi-task and manage priorities in a fast-changing environment

3. Possess strong analytical and problem-solving skills

4. Able to use design thinking principles to improve and streamline existing processes

5. Proficient in the use of MS Office

Interested applicants may submit your detailed resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

Only Singaporean needs to apply.

Works closely with the Service Delivery Manager (SDM) to ensure effective management of daily operations, oversee successful transitions and transformations, ensure compliance, drive continuous improvement and SLOs, and maintain clear communication with all stakeholders.

Job Scope:

Day-to-Day Operations Management:

Oversee and manage daily operations across Production, QA/Test, and Sandbox/Development environments. Ensure server health, network performance, and system administration tasks are completed efficiently. Handle incident and problem management, ensuring timely resolution and minimal disruption.

Transition and Transformation Execution:

Develop and implement plans for transitioning infrastructure components from development to production. Lead and execute transformation initiatives to enhance infrastructure services and align with best practices.

Compliance and Governance:

Ensure adherence to security policies, standards, and regulatory requirements.

Support and enhance compliance platforms for vulnerability management, log management, and overall governance.

Cloud Infrastructure Enablement:

Facilitate onboarding of new services and tenants into the compliance platform. Manage the Infrastructure Service Desk and Help Desk to address user support needs and queries.

Continuous Improvement and Optimization:

Drive continuous improvement efforts and operational excellence initiatives.

Monitor and optimize performance to meet SLAs and KPIs, ensuring efficient and effective service delivery.

Documentation and Reporting:

Maintain and update documentation for operational procedures, system configurations, and transition plans.

Generate and provide regular reports on operational performance, incidents, and compliance status.

Stakeholder Coordination:

Coordinate with Authority representatives, project teams, and vendors to ensure alignment and effective communication. Manage relationships with third-party vendors and contractors involved in infrastructure operations and transformation.

Skillset Requirements:

• AWS administration proficiency
• Cloud Infra Knowledge (AWS)
• Service Management Framework (ITIL/ITSM) Proficiency
• Communication and Stakeholders Management Experiences
• Risk and Change Management Proficiency
• IM8 Policies proficiency
• Min 2 Years Exp

Product/Project Delivery

• Identify existing and potential Business stakeholders and ensures Business Mobilization on projects impacting his/her product
• Contribute to the scoping exercise by collecting requirements, proposing best on market / technology trends and assessing impacts on his/her product and roadmap.
• Challenge requirements to make sure the validated priorities will maximize the value of the product
• Drives/Contributes to the definition and scoring of value case with the expected benefits (+ KPI & key success factors) for projects impacting her/his product, ensure the business validation
• Collaborate with necessary Subject Matter Experts and stakeholders (Platform Managers, Product Managers, Architects, Change Lead, QC Lead, Designers, Data Scientists …) to provide ranged estimate, assess feasibility - timeline - complexity - level of confidence - risk - resource needs for the identified scenarios
• Lead Use case definition and solution scenario definition and selection
• Define the best project setup for her/his product team (resource needs)
• Contribute to retrospectives and demos on her/his product
• Contribute to the change management on her/his product deployment to Production, including handover to operations and support team
• Accountable for product documentation creation and maintenance

Academic Background

Bachelor’s degree in computer engineering and/or business school or equivalent.

Professional Experience

• 8+ years working in IT environment
• Experience in agile environment
• Experience in User Experience approaches
• Experience in workshop animation (design sprints, design thinking, creative problem solving)

Technical Skills

• Strong Business Analysis Skills
• Strong Negotiation & Communication Skills
• Tech-savvy: Curious and interested about Digital and Information Technologies
• Knowledgeable about technologies: Web/Java-J2EE, Oracle/Postgre etc

EA License Number : 11C4879

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

IT Project Director

Job Description & Requirements

Our esteem client is looking for a IT Project Director

The IT Project Director must be trained and certified.

He/ She must be able to deliver IT Enterprise Projects. The incumbent must be good in managing Security Access Control Projects involving physical security and information security). The ability to provide professional consultation to stakeholders and clients is required.

Responsibilities:

• Involved in managing large scale Projects in Security Access Control (physical security and information security)
• Demonstrated large scale IT Project Mapping, Design, Planning and Implementation.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Highly responsible in driving the Security Access Projects and managing large complex Projects.

Requirements:

• Strong in handling Security Access Control (Infrastructure, Hardware, Software)
• Good in handling Security Access Control in both Physical Security and Information Security.
• Strong knowledge of Security Access Regulations and Policies.
• Demonstrated large complex Project Management pertaining to Security Access Control experience.
• Knowledge of Security Access Policy and Regulations.
• Good in handling Projects Scheduling, Budgeting, Delivery and Management.
• Experience in handling large complex Project Management experience.
• Demonstrated Service Delivery Management and Project Management Life Cycle.
• Demonstrated experience in handling Project Waterfall Methodology
• Min. 12 years of IT Project Management (Security Access Control System) experience.
• Possess CITPM or PMP certification (a MUST)
• Demonstrated capability to drive the Security Access Control System (Infrastructure, Software, Policies & Regulations) Projects.
• Demonstrated large Team Management experience (20-30 Members)
• Strong Stakeholders/ Client Management experience.
• Possess knowledge of Waterfall Methodology.
• Possess strong Commercial Project Management experience.
• Good Degree in Computer Science/Computer Engineering.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Title: End User Ops

Perm

Responsibilities:

• Provide DevOps-level support for MobileIron, Intune, Remote Access, and other end-user platforms.
• Support Windows 11/Intune environments with 3-5 years of experience.
• Manage incidents, outages, and problem resolution for critical services.
• Collaborate with Tier 1 and Tier 2 Service Desks, vendors, and engineering teams for escalated issues.
• Oversee access management, compliance, and governance for service platforms.
• Coordinate disaster recovery events and service improvement plans.
• Troubleshoot and resolve Intune-related issues, including device compliance and connectivity.
• Perform patching, autopilot updates, and driver/firmware servicing.
• Support over 150,000 mobile endpoints and drive transitions to future platforms.

Requirements:

• 3- 5 years Strong experience with Microsoft Intune, mobile device management, and troubleshooting.
• Knowledge of Windows, iOS, and Android operating systems.
• Proficiency in PowerShell scripting and Intune Graph API is a plus.
• Excellent communication, collaboration, and problem-solving skills.
• ITIL/DevOps experience and relevant certifications are advantageous.

(EA:20C0196)

R22108971

The Service Manager is responsible for enhancing the customer experience for VVIP clients by fostering strong service relationships and acting as the single point of contact for escalated operational issues.

Key responsibilities include overseeing day-to-day fault management for critical incidents, providing regular updates, and ensuring timely resolutions.

The Service Manager will manage the planned maintenance cycle for critical customer services and ensure service performance aligns with contractual agreements.

The Service Manager will conduct monthly network performance reviews, which involve discussing previous meeting minutes, presenting network availability reports, and developing improvement plans for prolonged outages and recurring issues.

The role requires a proactive approach to managing service levels and continuous improvement in service delivery.

• To achieve a high standard of customer service and retaining the customer-base with a stabilized customer network.
• To achieve a “Good and Excellent” survey score for the customer survey via CE customer survey and CSat customer survey.
• Conduct the network performance review with customer(s) monthly and to ensure that the performance of services to customer as agreed in the contract meet the service level agreement.
• Improvements in the service availability (%) and reduction in fault tickets through implementation of service improvement plans; and improvement in subsequent survey score.
• Overseeing the entire planned maintenance cycle for customer’s critical services by coordinate approval for maintenance work and notification

Skills for Success:

• Bachelor’s degree in information technology, Telecommunications, Business Management, or a related field.
• Relevant certifications in service management (e.g., ITIL) are a plus.
• Minimum of 5 years of experience in service management, customer service, or account management, preferably in a telecommunications or IT environment.
• Strong understanding of network management, fault management processes, and service level agreements (SLAs).
• Familiarity with network performance monitoring tools and reporting metrics.

Position

As an experienced IT Project Management Officer, you will be in charge of the PMO activities for IT Production Services, and will be part of the Project management services team.

The PMO is responsible for assisting and supporting the senior management of the department in their day to day activities. This primarily involves the follow up and drive transverse activities, sourcing and reporting (among others). He/She works closely with senior managers of the entity and interacts frequently with other stakeholders based in Singapore and other regions where required.

The position requires autonomy and reliability in performing duties while maintaining close communication and relationship with all of the department teams and partners.

Main responsibilities

• Reporting and Quality AssurancePropose and produce monthly dashboards for department activities and projects (Risk, Quality KPI, Alert, Planning, Budget)
  Build and implement a quality assurance framework to support ISAP transversal projects.
  Setup an adhoc governance for each and every topic/project to ensure a good coordination and follow-up with the main stakeholders
  Continuously evaluating projects to ensure they are meeting the bank standards, adhering to budgets, and meeting deadlines
  
• GovernanceProvide support to the management during governance meeting
  Backup Head of Department on Business Continuity Plan exercices (BCP), crisis management, permanent control governance, administrative activities etc.
  
• Coordination with other groupsCollaborating with other department Heads to define, prioritize the projects
  Provide support on HR matters, ensuring hiring and onboarding are carried out smoothly
  Coordinate with Admin department for booking travel, supplies and office materials
  
• Change, collaboration and processTake the lead to ensure the department alignment with the comapny's compliance, security rules and controls
  Collaborating with other department leaders to define, prioritize, and develop projects
  Facilitate project managers group sharing best practices and lessons learned across the department
  Initiate processes for transverse activities such as new joiner onboarding, compliance monitoring, etc.
  

Qualifications and Profile

Functional

• Working in Banking environment and / or international organization will be an advantage
• Good understanding of an IT organisation and ecosystem
• Experienced in PMO activities or in a project management role (minimum of 5 years)

Technical

• Highly proficient with MS Powerpoint , MS Excel (pivot table), MS Project
• Capablility to producie high quality PowerPoints Dcouments in terms of design and content
• Advanced Excel (VBA) and Power Point proficiency. 3+ years of practical experience of using Excel for building and maintaining data models
• Excellent English oral and written communication skills with the ability to interface with various levels of stakeholders
• Speaking French is an advantage

Other professional skills and mindset

• Bright, outgoing personality with a positive outlook and strong team-working
• Strong leadership skills
• Be creative and proactive is a plus
• Strong attention to details and technicalities.Highly analytical mind and energetic character
• Outstanding presentation and communication skills
• Ability to easily communicate with multi-cultural team members
• Strong organizational skills
• Strong ability to analyze and summarize
• Self-sufficient and pro-active in sourcing information
• Strong sense of confidentiality
• Certification on Project Management (Prince 2 or PMP) or knowledge in Agile methodolgy would be a plus.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Oversee the in-house IT flow, ensuring high levels of staff satisfaction through timely and effective support
• Assist with helpdesk support tasks
• Coordinate, plan, and oversee IT-related activities and service delivery to ensure seamless operation and alignment with organizational goals.
• Ensure effective project and change management to deliver solutions that meet technical, functional, performance, and business requirements.
• Collaborate with internal teams and vendors to propose comprehensive technical solutions and key performance indicators (KPIs), ensuring vendors meet contractual obligations for successful project delivery.
• Maintain compliance with established enterprise technology practices and project management standards, ensuring quality and consistency.
• Track key project milestones and adjust project plans and resources as necessary to meet team objectives and deadlines.
• Oversee IT assets, inventory, and documentation to ensure accurate records and efficient operations.
• Facilitate communication across all enterprise areas that affect project scope, budget, risks, and resources, promoting transparency and coordination.
• Manage IT procurement processes, including obtaining quotations, entering procurement details into systems, and ensuring efficient procurement workflows.
• Prepare, consolidate, and review reports and documentation to support project tracking, decision-making, and continuous improvement.
• Perform additional tasks as assigned by management to support overall IT and project operations.


Requirements
• Bachelor’s degree in computer science or IT
• Minimum 8 years of working experiences in IT service delivery or related
• Experience with Microsoft products
• Demonstrated knowledge in Networking, System Administration, cloud-based infrastructure and Cyber Security is a plus
• Knowledge in IT auditing is an advantage
• Team player who can work independently and work well under pressure
• Resourceful, self-motivated, proactive, organized and adaptable to fast changes
• Good communication skills and able to prioritize tasks effectively

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.

What will you be doing?

We have an exciting opportunity for a friendly, enthusiastic problem-solver who loves to help people to join our team in our growing Singapore office. Reporting to the Head of IT, you will be the first point of contact for all IT Helpdesk enquiries by resolving first and second-level issues. You will be responsible for effectively and efficiently managing the enquiries to resolution. No two days will ever be the same as you provide exceptional service to all internal stakeholders across Asia. Your responsibilities will include, but are not limited to:

• Acting as the main point of contact for all internal IT questions – providing support to all employees and troubleshooting any issues with their IT systems.
• Completing hardware and software setup and delivery for employees – including equipment for new starters, providing tech support for meeting rooms and assisting with connection to the platform.
• Working with the Asia IT team to identify and deliver solutions and projects that enhance the IT experience for all employees.
• Diagnosing and resolving issues.
• Following standard Service Desk procedures.
• Identifying and escalating situations requiring urgent attention.
• Staying up to date with system information, changes, and updates.
• Support multiple platforms, including desktops, laptops, mobile devices, and VC equipment.
• Support virtual Windows servers, which include design, deployment, and maintenance.
• Support infrastructure according to best practices, including routers, switches, WIFI controllers and firewalls.

You don’t need to know all the answers right now. The team will support you while you help the team and end users.

What we’re looking for in you

We are looking for those who have an enthusiastic can-do attitude.

You will thrive in a small team environment and additionally demonstrate the following:

• At least a Diploma holder in IT Computer studies field.
• The willingness and ability to be “on call” per regional instruction.
• At least 2 years of experience with Support Analyst, or related field, Windows Systems Administration, including deploying and managing servers in a multi-site domain environment.
• Good experience in supporting production applications hosted on Amazon Web Services, Azure
• Ability to communicate across all levels of an organisation
• Takes ownership of your work and follows problems through to resolution
• Excellent time management skills

Preferred Qualifications (Bonus to have)

• Experience supporting Microsoft Endpoint Manager.
• Experience supporting AWS workspace, Microsoft Endpoint Manager.
• Experience supporting Teams VC.
• Experience supporting Juniper Security Appliance.
• Experience supporting Juniper/Meraki AP/Switches.

What’s in it for you

• Work within a highly motivated team at an industry-leading and rapidly growing global company.
• Competitive salary and company bonus scheme.
• A modern office environment designed to foster productivity, creativity, and teamwork.
• Excellent location at Raffles Place in central Singapore – close to public transport and amenities.
• Hybrid working model - Work from Home options available.
• Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.
• 20 vacation days your first year, up to a maximum of 25 days.
• Extensive internal and external training.
• Employee Welfare & Employee Assistance Programme.

Hours

Monday through Friday, 10.00 a.m. to 7.00 p.m. and 11.00 a.m. to 8.00 p.m. (Shift)

Earlier or later hours, or weekend hours, may be expected on occasion.

We're not engaging any recruitment agencies for this role, so if you're interested, please apply directly.

Position

As an experienced IT Project Management Officer, you will be in charge of the PMO activities for IT Production Services, and will be part of the Project management services team.

The PMO is responsible for assisting and supporting the senior management of the department in their day to day activities. This primarily involves the follow up and drive transverse activities, sourcing and reporting (among others). He/She works closely with senior managers of the entity and interacts frequently with other stakeholders based in Singapore and other regions where required.

The position requires autonomy and reliability in performing duties while maintaining close communication and relationship with all of the department teams and partners.

Main responsibilities

• Reporting and Quality Assurance

Propose and produce monthly dashboards for department activities and projects (Risk, Quality KPI, Alert, Planning, Budget)
Build and implement a quality assurance framework to support ISAP transversal projects.
Setup an adhoc governance for each and every topic/project to ensure a good coordination and follow-up with the main stakeholders
Continuously evaluating projects to ensure they are meeting the bank standards, adhering to budgets, and meeting deadlines

• Governance

Provide support to the management during governance meeting
Backup Head of Department on Business Continuity Plan exercices (BCP), crisis management, permanent control governance, administrative activities etc.

• Coordination with other groups

Collaborating with other department Heads to define, prioritize the projects
Provide support on HR matters, ensuring hiring and onboarding are carried out smoothly
Coordinate with Admin department for booking travel, supplies and office materials

• Change, collaboration and process

Take the lead to ensure the department alignment with the company's compliance, security rules and controls
Collaborating with other department leaders to define, prioritize, and develop projects
Facilitate project managers group sharing best practices and lessons learned across the department
Initiate processes for transverse activities such as new joiner onboarding, compliance monitoring, etc.

Qualifications and Profile

Functional

• Working in Banking environment and / or international organization will be an advantage
• Good understanding of an IT organisation and ecosystem
• Experienced in PMO activities or in a project management role (minimum of 5 years)

Technical

• Highly proficient with MS Powerpoint , MS Excel (pivot table), MS Project
• Capablility to producie high quality PowerPoints Dcouments in terms of design and content
• Advanced Excel (VBA) and Power Point proficiency. 3+ years of practical experience of using Excel for building and maintaining data models
• Excellent English oral and written communication skills with the ability to interface with various levels of stakeholders
• Speaking French is an advantage

Other professional skills and mindset

• Bright, outgoing personality with a positive outlook and strong team-working
• Strong leadership skills
• Be creative and proactive is a plus
• Strong attention to details and technicalities.Highly analytical mind and energetic character
• Outstanding presentation and communication skills
• Ability to easily communicate with multi-cultural team members
• Strong organizational skills
• Strong ability to analyze and summarize
• Self-sufficient and pro-active in sourcing information
• Strong sense of confidentiality
• Certification on Project Management (Prince 2 or PMP) or knowledge in Agile methodolgy would be a plus.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Position

Data Security Specialist - Data Security and Endpoint Security

Data Security Specialist is a technical Specialist role within the Data Security Services team and will be responsible for managing, administration and supporting the Data Security and Endpoint Security technologies for the bank.

Person will be the technical point of contact for the Run team and the related activities to data security and will be the last level of escalation for the Security specialists in the team. He/She is also responsible for the technical transition and validation of Security services from other regions to Singapore. He/She will be involved in projects and POC’s that may involve security services. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Specialist on the technologies within data security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France and UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of the company in Singapore.

Team works in Europe time zones and this role will be aligned primarily to Paris working hours. Flexible rotations are followed based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect,
• Encryption Solutions: Disk Encryption, File and Folder encryption,
• Database Audit Monitoring solutions
• Email and Web Phishing Prevention solutions
• Vulnerability Management

Detailed Job Responsibilities

The Specialist has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:

As the Specialist of the team, he/she:

• act as the last level of escalation for the team members
• own Incident, Problem and change management process for the team
• assigns technical tasks and manages delegation
• animates the team to encourage collaboration and sharing of practices
• participates to recruitment process for the team

As the Specialist of his/her scope of activity, he/she:

• is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
• Is the final technical approver for any changes into Data Security systems and is accountable for any technical changes in the environment from a RUN/BAU perspective
• Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
• Participates in global Infra events (like Power down and DR Tests)
• ensures activity is performed in compliance with norms, standards, processes and procedures
• gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting
• ensures documentation is up to date and relevant for use
• lead the continuous improvement initiatives
• responsible to drive and deliver root cause for any high severity issues
• Focus on automation and optimum use of the team to improve efficiency
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-offce hours for critical incidents or escalation as per the assigned on-call support requirements;
• Rotational Shift schedule is followed;
• Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).

Qualifications and Profile

Functional

• 8 - 10 years of IT Security experience in administration and management of IT Security technologies primarily Symantec Data Loss Prevention, Symantec Endpoint Protection, Email Security, Data Classification and other endpoint & data security solutions;
• Should be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
• Knowledge of different domains of IT Security;
• Working & hands-on experience in administering the IT Security Solutions;
• Must have experience in working in similar Production setup in Run (Operations) mode;
• Ability to apply risk based approach while working on assigned responsibilities;
• Experience in defining, implementing, and enforcing enterprise-level IT security policies for endpoint and data security solutions;
• Must have working experience in managing endpoint security solution for a Large enterprise level environment, working experience in financial organization is preferred;
• Excellent in analytical, communication and documentation skills;
• Ability to organize work and be able to priories work as per the needs of Production Operation’s needs;
• Must have strong understanding of ITIL processes and comfortable working in process oriented environment;
• Ability to work independently and as well as a part of team and is able to work under minimal supervision;
• Should have time management skills and able to manage work in fast moving environment;
• Excellent written and oral English language skills;
• Knowledge of French language is preferred.

Technical

• Hands-on experience on Symantec Data Loss Prevention (DLP);
• Highly proficient in data leakage prevention (DLP) technologies - troubleshooting and configuration management;
• Deployment, integration and administration experience of various components of Symantec DLP:

- Symantec Endpoint Protect

- Symantec Web Prevent

- Symantec Email Prevent

- Symantec Enforce

• Must have experience in defining, designing and configuring DLP Policies as per the business requirements;
• Deploy, upgrade and troubleshooting knowledge on Symantec DLP solution;
• Scripting knowledge (Phyton, Regular Expression, Powershell) is desirable;
• Professional Certifications:

- CISSP certified is highly preferred

- Symantec Certified Specialist: Administration of Data Loss Prevention (any version) is highly preferred.

• Must be experienced to cover the scope as mentioned in the SKILLS MATRIX section of this document.

SKILLS MATRIX

Technical skills

• Symantec Data Loss Prevention Administration (DLP Policy/Rules creation Specialistise): Must to have
• Trend Micro Deep Discovery Email Inspector (Phishing Prevention): Good to have
• Symantec Endpoint Protection (Anti-Virus): Good to have
• Phyton, Regular Expression, Powershell: Good to have

General skills

• Ability to prioritize effectively: Must to have
• Ability to work autonomously: Must to have
• Ability to work successfully in a team: Must to have
• Adaptability to changing environments: Must to have
• Inter-personal skills: Must to have

Management skills

• Ability to deal with issues, time management: Critical
• Manage escalated incidents: Critical
• Capacity to cooperate / work across discipline: Critical
• Capacity to develop others: Desired

Language skills

• English: Must to have
• French: Good to have

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Note: This is a contract role (renewable subject to work performance)

Work Schedule: This position requires availability for a rotating 24x7 shift schedule, including nights, weekends, and holidays.

Location: To be discussed during interview

Salary: up to S$3,600 + Fixed Shift Allowance

Job Overview:

• We are looking for a dedicated and motivated IT Operations Specialist to join our team. This role involves working on a 24x7 shift rotation to ensure the continuous monitoring, support, and maintenance of our IT infrastructure. The ideal candidate should have a strong technical foundation, excellent problem-solving abilities, and be comfortable working in a dynamic and fast-paced environment.

Key Responsibilities (SDC Associate Engineer):

• Consistently monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level troubleshooting and support for any issues that arise.
• Respond promptly to IT incidents, following established procedures and escalation protocols. Document incidents and resolutions in the incident management system.
• Perform routine maintenance tasks such as software updates, patch management, and system backups to ensure the integrity and security of IT systems.
• Execute daily operational tasks, including system health checks, log reviews, and performance monitoring, ensuring all tasks are completed within the defined SLAs.
• Maintain clear and effective communication with IT teams, stakeholders, and end-users, providing timely updates on incidents and operational activities.
• Ensure adherence to company policies and regulatory requirements, conducting IT operations securely and in compliance with industry standards.

Job Requirements:

• Bachelor’s Degree/ Polytechnic Diploma in Computer Science, Information Technology, or a related field.
• At least 1 year of experience in IT Infrastructure Operations or Support (LAN/WAN/Systems/Cloud).
• Proficiency in operating systems such as Windows and Linux, network protocols, VMware, and IT infrastructure. Experience with monitoring tools and incident management systems is advantageous.
• Strong critical thinking, problem-solving skills, and a passion for information security.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

• Identify existing and potential Business stakeholders and ensures Business Mobilization on projects impacting his/her product
• Contribute to the scoping exercise by collecting requirements, proposing best-on market/technology trends and assessing impacts on his/her product and roadmap.
• Challenge requirements to make sure the validated priorities will maximize the value of the product
• Drives/Contributes to the definition and scoring of value case with the expected benefits (+KPI & key success factors) for projects impacting her/his product, ensure the business validation
• Collaborate with necessary Subject Matter Experts and stakeholders (Platform Managers, Product Managers, Architects, Change Lead, QC Lead, Designers, Data Scientists …) to provide ranged estimate, assess feasibility - timeline - complexity - level of confidence - risk - resource needs for the identified scenarios
• Lead Use case definition and solution scenario definition and selection
• Define the best project setup for her/his product team (resource needs)
• Contribute to retrospectives and demos on her/his product
• Contribute to the change management on her/his product deployment to Production, including handover to operations and support team
• Accountable for product documentation creation and maintenance.