Key Responsibilities:

• Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

• Liaise with project vendors to coordinate and oversee project delivery.

• Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

• Ensure quality and functionality of the software and systems meet the organizational

• standards.

• Analyze the work plan for the department, identifying key areas for improvement and optimization.

• Write detailed reports on project progress, department performance, and other relevant metrics.

• Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

• Liaise with internal stakeholders to determine their technology needs and ensure IT

• projects align with the overall business strategy.

• Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

• Proactively seek out opportunities for technological improvements and present recommendations to senior management.

• Ensure all IT practices comply with regulatory standards and company policies.

• Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Have some experience in IT project management and software development.(preferred)

• Proven track record of successfully managing IT projects from initiation to completion.

• Experience in developing and deploying software applications, particularly in the banking or financial services sector.

• Experience with database management systems.

• Strong analytical and problem solving skills.

• Experience in writing detailed reports and performance metrics.

Job Scope

• Provide technical service & troubleshooting issues related to personal computers, applications and tablets

• Experience & knowledge of Win XP, Win Vista, MS Office, Network connectivity, printer mapping, etc

• Experience supporting end users for their daily PC usage problem

Requirements

• Diploma in Information Technology and above

• 2 years relevant experience in IT technical onsite support

• Understanding of desktop, laptop and printer and TCP/IP networking

• Will be exposure to handle some server administration matters

• Excellent Interpersonal and Communication Skills

• Experience in banking industry

L1 - Basic troubleshooting, first-line support, and routine upkeep on behalf of STPL
• System Monitoring
• Monitor software performance, service status and logs for errors
• User Support
• Handle ticketing, password resets and basic troubleshooting
• Data Maintenance
• Verify antivirus, firewall and patch statuses
• Security Checks
• Support cybersecurity related activities
• Updates and Configuration
• Apply minor updates, check compatibility and adjust basic settings
• Reporting and Documentation
• Log incident, create performance reports and update users
• Escalation to L2/L3
• Forward unresolved or complex issues to L2/L3

Key Responsibilities:

Information Gathering & Reporting:

• Compile and organize project-related information.
• Schedule and coordinate meetings with stakeholders and vendors.
• Prepare meeting agendas and document detailed minutes.
• Follow up on action items discussed in meetings.
• Prepare regular status updates for the Project Manager.

Document Management:

• Maintain and organize all project-related documentation, including minutes from vendor meetings.
• Ensure proper version control of key project files.
• Create and update project documentation as necessary.

Stakeholder Communication & Milestone Tracking:

• Serve as a liaison between the Project Manager and internal stakeholders
• Distribute project updates and communications effectively.
• Address and respond to routine project-related queries.
• Monitor project timelines, flagging potential delays to the Project Manager.
• Track milestone achievements and deliverables.
• Keep project management tools updated with the latest project progress.

Quality Control & Change Request Management:

• Assist with the coordination of quality assurance activities.
• Support the user acceptance testing (UAT) process.
• Collect and organize feedback from UAT sessions.
• Log and track change requests, assessing their impact.
• Communicate approved changes to relevant parties.

Vendor Coordination & Administrative Support:

• Assist in managing daily interactions with vendors.
• Track vendor deliverables and performance.
• Coordinate meetings and communications with vendors.
• Handle administrative tasks related to the project.
• Support the coordination of training sessions for internal teams.
• Assist in developing training materials in collaboration with the vendor.
• Facilitate the security onboarding of new vendor team members.
• Support post-implementation activities.

Requirements:

• A degree in Information Technology (IT), Computer Science, or a related field.
• At least two (2) years of experience in IT project management.
• Proficiency in Microsoft applications such as Word, Excel, and Outlook.
• Experience with project management tools such as Confluence and Jira is a plus.

MES Engineer/ IT Engineer/ Manufacturing IT

*Permanent Position

*Working Hrs: Mon- Fri 8.15am - 5.45pm

Our client is a global advanced precision engineering & manufacturing solutions provider.

Responsibilities:

• Gather business requirements and evaluate shop floor automation solutions.
• Lead the implementation and optimization of MES systems to enhance production planning and execution.
• Configure and integrate MES with other plant systems, such as ERP and PLCs.
• Collaborate with vendors to develop and implement MES modules for data collection, analysis, and reporting.
• Coordinate with stakeholders and conduct testing (SIT, UAT).
• Provide system monitoring and support, system backup, including troubleshooting, configuration, and issue resolution.
• Perform systems and user administration.
• Provide training to end-users on MES, create and maintain documentation
• Develop and implement digital solutions to improve operational efficiency
• Lead and manage digitalization projects
• Provide technical support for production PCs, workstations, and network devices.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 2- 5 years of practical experience in MES implementation, configuration, and support, preferably in a manufacturing setting.
• In-depth knowledge of MES systems and their functionalities.
• Experience with industrial automation and control systems (PLCs, SCADA).
• Skilled in programming languages (e.g., SQL, Python, C#) and scripting.
• Experience in project and vendor management.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Joey

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

What we expect:

• Oversee the IT infrastructure and administration of the server, network, and relevant devices.

Ø Administration, Configuration & Maintenance of Network Infrastructure ( Firewall like Fortinet, Load Balancer like Peplink/F5 )

Ø Responsible for installing, configuring, and maintaining VM environment (VMWare, Hyper-V)

Ø Active Directory, DHCP, DNS, Anti-virus server

• Maintain servers and network file back-up/restore procedures (Internal & Cloud environment)
• Provide Local & Wide Area Network, Router, Internet, and system support/troubleshooting at all levels.

What we are looking for:

• Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Ability to work independently and efficiently, managing timelines and expectations.
• Good team player with strong analytical, communication, and troubleshooting skills.
• CCNA/CCNP certification is an advantage
• Knowledge in the cloud environments (AWS, Azure, Ali-cloud) will be an advantage

What we offer:

• Attractive rewards for long-term service staff
• Energetic and friendly working environment (flexible working hours, quarterly events, staff birthday celebration and etc.)
• Medical insurance

We are seeking a dedicated and experienced individual to join our team as a Trading Floor IT Support. The successful candidate will be responsible for providing technical support to our trading floor operations, ensuring the smooth running of our systems and applications. You will act as the first point of contact for all trading floor IT issues, aiming to resolve all desktop issues whilst delivering world-class customer satisfaction. Based on the Trading Floor, you will work closely with other areas of Group IT to ensure incidents are resolved as quickly as possible and escalate any problems that could affect multiple users.

Responsibilities:

• Provide first-line technical support to the trading floor, responding promptly to requests and issues.
• Maintain and troubleshoot Bloomberg, Refinitiv, and other market data products.
• Develop and maintain scripts using VBA and PowerShell to automate tasks and processes.
• Collaborate with other IT teams to ensure seamless integration and support for trading applications.
• Keep up to date with the latest technologies and suggest improvements to existing systems.

Requirements:

• At least 3-5 years of experience in a similar role, preferably within the financial sector.
• Experience with trading floor support, as traders are VVIP in the financial institutions and any IT downtime will have business impact.
• Windows 10, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, Teams
• Familiar with trading application support ie Bloomberg
• Having experience with meeting room support will be an advantage
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• This role may need to support Australia remotely during SG core hours.

BCS is NETS’ wholly owned subsidiary and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast and Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary

The ITSM team ensures BCS ITIL processes are operationally relevant and optimised with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.

The Technology Problem Manager is responsible for identifying, analyzing, and mitigating underlying causes of Major Incidents and recurring IT incidents or issues. The role ensures long-term stability of the IT environment by preventing incidents from recurring, improving system performance, and minimizing disruptions.

Key Responsibilities

Problem Management:

• Proactively identify potential problems by analyzing incident trends and service data.
• Lead root cause analysis (RCA) efforts for recurring and major incidents to prevent future occurrences.
• Document the outcome of RCA meetings, ensuring investigations covers all contributing factors, and possibility of systemic issues.
• Document all root cause analyses, action plans, and resolutions in a way that can be easily understood by technical and non-technical audiences.
• Share findings and updates on issues with relevant stakeholders to improve service reliability.
• Maintain and improve the problem management process, ensuring it aligns with ITIL best practices.
• Maintain and manage a Known Error Database (KEDB), ensuring all known errors are accurately documented and accessible to relevant teams.
• Track and monitor known errors to ensure they are being addressed in a timely manner, minimizing their impact on operations.
• Work with incident and change management teams to update or retire known errors as fixes are applied.
• Ensure that known errors and workarounds are shared with relevant teams to enhance incident resolution efficiency.
• Identify risks that could cause potential disruptions and work to mitigate them through proactive problem management.
• Track and report all problem management related KPIs in a timely manner

Requirements

• Minimum 5 years of working experience managing problem investigations in a complex technological environment supporting real time transactions
• ITIL v3/v4 Foundation Certification required, higher ITIL certifications preferred
• Certifications in relevant technologies (e.g. AWS, Azure, Cisco) are a plus
• Strong communication and writing skills and able to articulate complex matters in concise manner
• Strong understanding of IT infrastructure components (servers, databases, networking) and their interdependencies
• Proven record in driving complex root cause analysis and incident resolution in multi-vendor and multi-platform environments
• Familiarity with monitoring and alerting tools (e.g. ELK or SolarWinds)
• Self-motivated and able to work independently
• Strong problem-solving skills with the ability to analyze complex technical issues and effectively perform root cause analysis

We are seeking a detail-oriented and highly organized individual to join our team. In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately. Your role is essential to maintaining smooth operations for network infrastructure deployments and supporting the hosting environment's needs.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Requirements:

• Bachelor’s degree in Business, Logistics, Information Technology, or any other field
• 1 year of experience in logistics coordination, vendor management, or similar roles.
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

Title: IT Infrastructure Engineer

Please reach out at [email protected] or WA at +65 92333815 for quicker response.

JD:

• 5+ years of experience in IT infrastructure management.
• Professional certifications e.g., Window Server Administration, and VCP are highly desirable.
• Strong technical expertise and hands-on experience in Window Server services, Domain Controller, VMware, Netapp storage, Veeam backup.
• Experience in Linux environment is a plus.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +65 92333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

PURPOSE:

As our IT Operations Support Executive, your role is pivotal in ensuring stability, security and performance of our end users across APAC and regional entities. You will collaborate with local and regional technology teams to implement, maintain and optimize endpoint solutions to our staffs. The ideal candidate needs to be highly independent, will possess strong technical acumen, thirst for curiosity and a commitment to deliver quality outputs.

RESPONSIBILITIES & TASKS

• Provide guidance to IT Support Engineers and Helpdesk, working closely to troubleshoot and resolve issues promptly.
• Implement, manage and deploy endpoint solutions to end users in accordance to internal roadmap
• Provide technical support to end user requests and manage user expectations
• Key contributor for supporting Microsoft solutions not limiting to M365 Admin Center (Intune, MDM, SharePoint & Teams)
• Manage relationships with internal business teams and outsources vendors to ensure timely support and resolution of issues.
• Crafting new guidelines, reviewing existing documentations to keep up to date with evolving times.
• Taking lead in service improvements to strive for optimum performance for existing processes and new solutions
• Collaborate with different business departments to support company events and VIP meetings
• Willing to travel and support different office locations within Singapore
• Any other ad hoc tasks assigned by supervisor

To succeed in this role, you will need to possess the following qualifications, skills and experiences:

• 3 or more years of related IT experience
• Degree in Information Technology / Engineering, or relevant qualifications.
• ITIL certified is an added advantage
• Proven experience in a senior engineer or team leader role. Field experience in Microsoft 365 Office Suite, SharePoint, Power Apps, Admin Centre
• Proficient in Active Directory, Exchange, SCCM, Win10 and Win11 OS. (Powershell and Windows scripting is an added advantage)
• Experience in managing internal/external stakeholders and vendors
• Experience in leading a team to support VIPs would be advantageous
• Strong service ethic and great communication skills
• Passionate about delivering quality no matter the scale of the task
• A detail-oriented self-starter, down to earth and open-minded
• Team player, resourceful and able to work independently with ambiguity under tight schedules

Job Title: IT Infrastructure Manager

Job Responsibilities:

• Develop and implement IT infrastructure strategies aligned with organizational goals.
• Oversee management of network infrastructure, servers, storage, and cloud systems.
• Ensure system performance, security, and compliance with relevant standards.
• Lead and manage the IT infrastructure team, providing guidance and fostering collaboration.
• Manage vendor relationships, evaluate contracts, and oversee IT budget.
• Monitor and optimize network performance, ensuring high availability.
• Maintain documentation of IT systems, processes, and incident reports.

Requirements:

• Bachelor’s Degree in Computer Science, Engineering, or related field.
• At least 8 years of experience in IT infrastructure and operations.
• Strong knowledge of network administration, server management, and cloud platforms (AWS, Azure).
• Proven leadership skills and experience managing teams.
• Strong communication and problem-solving abilities.
• Certifications in ITIL, MCSE, CCNA, or cloud platforms are preferred.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Highlights

• Great exposure to a large Japanese MNC
• Nearest MRT: Bedok (Walking distance to work location)
• Working Hours: Mon- Fri (8am - 5pm)
• Hybrid work arrangement
• Company Gym

Job Summary:

We are seeking an experienced and dynamic IT Manager to lead our development team and oversee the successful delivery of technology projects. This role involves providing technical leadership, ensuring high-quality development standards, and driving alignment between business objectives and technical solutions.

Job Description:

• Team Leadership & Mentorship: Lead, mentor, and inspire a high-performing development team, fostering a collaborative and results-driven environment.
• Project Oversight: Manage all phases of project planning, execution, and delivery, ensuring projects are completed on time, within scope, and on budget.
• Technical Strategy & Architecture: Define and implement the technical vision and strategy for projects, making key decisions around system architecture and technology stacks.
• Development Best Practices: Establish and promote best practices for coding, software quality, testing, and development methodologies to ensure high standards across the team.
• Stakeholder Collaboration: Partner with business stakeholders to understand and define project requirements, scope, and objectives, ensuring alignment between technical solutions and business needs.
• Resource & Risk Management: Oversee resource allocation, identify potential risks, and implement strategies for risk mitigation, ensuring smooth cross-functional collaboration and project integration.

Requirements:

• Proficiency in multiple programming languages, including HTML, CSS, .NET, JavaScript, Python, and others.
• Deep understanding of software architecture, database management, and cloud technologies (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with Agile methodologies, CI/CD processes, and DevOps practices to ensure efficient and scalable development workflows.
• Proven ability to lead and manage development teams, with strong experience in project management, resource allocation, and team development.
• Excellent communication, critical thinking, and analytical skills, with the ability to resolve complex technical challenges and collaborate across teams.
• Prior experience in the manufacturing sector is a plus, with an understanding of industry-specific challenges and solutions.
• Minimum of 8 years of development experience, with at least 3 years in a leadership or managerial role, driving technical initiatives and team performance.

CCTV SYSTEM

• Involve in the project and maintenance services related with CCTV Systems, Access Control Systems, PA Systems, Alarm Systems and Server & Network Infrastructure and whenever required.
• Perform Installation, Implementation, Configuration and testing of system/storage equipment & setup.
• Troubleshoot Problem encountered on site.
• Develop implementation plan, migration plan, and acceptance test plan for the project.
• Work closely with Project/Maintenance Managers in Planning the implementation tasks.

ACCESS CONTROL SYSTEM

• Installation: Install and configure access control systems, including electronic locks, card readers, biometric scanners, and control panels.
• Maintenance: Perform routine inspections and preventive maintenance on access control systems to ensure optimal performance.
• Troubleshooting: Diagnose and resolve issues with access control hardware and software, including system malfunctions, wiring issues, and connectivity problems.
• Software Management: Install, update, and manage access control software, ensuring that all systems are up-to-date and compliant with security protocols.
• Customer Support: Provide technical support and training to clients on the operation and management of access control systems.

NETWORK

• Perform Installation and troubleshooting on network devices like Cisco, Aruba and Allied Telesis.
• Knowledge of Routers/Switches architecture and software upgrade procedure
• Support Network infrastructure Projects.
• Provide support to resolve network incidents and issues.
• CCNA/CCNP Certification

Job Description

Responsibilities

• Maintain and troubleshoot Cloud Services, physical servers and workstation ensuring optimal performance, security, and reliability.
• Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
• Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.
• Provide technical support through on-site, remote desktop session, email, phone and WhatsApp.
• Administer Active Directory, including user accounts, permissions, and group policies.
• Set up and manage user profiles, access controls, and authentication.
• Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
• Provide user support for login issues, password resets, and account management.
• Configure and troubleshoot email accounts, distribution lists, shared resources and address Microsoft Office application-related queries.
• Install, integrate, and configure new computer systems and hardware for users.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

Requirements

• A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc.
• Knowledge of Active Directory, DNS, DHCP, and Group Policy.
• Experience in administering Windows Client Operating system, Windows Server
• Experience in administering network devices (routers, switches, firewalls).
• Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
• An openness to learning new technologies.

Preferred Certifications

• ITSM v4 Foundation, CompTIA A+, Network+, or Security+
• Microsoft Certified: Microsoft 365 Administrator
• Microsoft Certified: Azure Administrator Associate

Company Overview
Accounting & Payroll Solutions Provider
With 30 years of experience in financial applications, IT Infinity understands the importance of a company’s accounting, payroll and manpower operations. Thousands of companies in Singapore are using our services to increase productivity, reduce errors and minimize fraud in their accounting and payroll operations, and thereby improving their bottom line.

We are business partners for Sage 300 and CRM applications. For payroll and time and attendance, we provide our in-house Opensoft solutions which are tailored to Singapore’s regulatory requirements. Our products are ready for turnkey installation, but if any client has unique requirements, we are also able to provide customized modules.

Our Client is in the Manufacturing Industry. Due to their current expansion plan, they are looking for a Assistant IT Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Oversee the organization's cybersecurity measures.
• Evaluate IT needs and propose improvements for productivity, security, and efficiency.
• Recommend tech upgrades to management, highlighting their benefits.
• Plan and manage IT projects like system updates, migrations, and outages.
• Support IS team management, including performance reviews and career guidance.
• Identify IT training needs and develop programs for employee skill enhancement.
• Project management, budgeting, and resource planning.
• Any ad-hoc duty as given

Requirements:

• Min degree in Computer Science/IT
• Min 3 years’ experience in cybersecurity practices and end-user computing.
• Expertise in Microsoft technologies: Office 365, Active Directory, and Exchange Services.
• Certifications like CISSP, CISM, or CEH will be advantageous
• Good work knowledge of security risk management, security governance framework and compliance (IT Security Audit/log review), technical vulnerability management (Vulnerability Assessment, Penetration testing), application security, security technologies (system hardening, IDS/IPS, firewall), security incident response and security assessment.
• Will require to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Location: East

OTE: SGD100K, 70% base, 30% commission

Position Overview:

The Regional Pre-Sales Manager (PSM) supports sales efforts by taking on a technical role in complex solutions. The PSM works closely with sales and technical support teams to ensure solutions meet customer requirements and are supported by technical decision-makers. They also promote solutions to regional partners, end users, and industry consultants.

Job Duties:

• Provide consultative support to regional partners’ technical teams, including product presentations, demonstrations, training, and knowledge tests.
• Collaborate with sales teams and partners on current and potential projects.
• Assess and qualify technical solutions to meet customer requirements, recommending optimized solutions.
• Act as a technical solutions evangelist at customer-facing events and trade shows.
• Position product offerings within high-level solutions for various vertical applications.
• Identify business development opportunities within partners and customer firms.

Qualifications:

• 5 years of experience in the IT or AV Broadcast industry in a pre-sales or technical role.
• Knowledge of IT networking, display management solutions, and matrix signals routing solutions.
• Experience in a similar technical role.
• Positive attitude towards building long-term business relationships.
• Excellent presentation and demonstration skills.
• Ability to articulate business benefits and values of technical solutions.
• Ability to translate technical and business requirements into cost-efficient solutions.
• Affinity for both sales and technology.
• Willingness to travel.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

About the Opportunity

The IT Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.

Job Responsibilities:

• Primary responsibilities will include overseeing and executing system-based projects, writing scripts to automate manual processes, and creating system documentation & diagrams. Provide system administration and configuration of specialized mission applications and software.
• Strategic Infrastructure Management: Global Administration, maintenance, and support of the Server environment and VDI infrastructure, ensuring optimal performance and scalability to meet the evolving needs of the organization as the need arise.
• Incident Resolution and Technical Escalations: Act as a point of escalation for complex technical issues, leveraging your advanced troubleshooting skills to swiftly diagnose and resolve incidents, minimizing impact on business operations.
• Advanced Problem Analysis and Resolution: Conduct in-depth analysis of system problems, particularly those related to hardware, software applications, and operating system servers, employing sophisticated diagnostic techniques to implement effective solutions.
• Comprehensive Documentation and Knowledge Management: Develop and maintain comprehensive documentation, including automation scripts and procedures, to streamline troubleshooting processes, enhance team collaboration, and ensure continuity of operations.
• Root Cause Analysis and Problem Management: Lead root cause analysis efforts for critical problems and major incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences, thereby safeguarding business continuity.
• Proactive Performance Monitoring and Security Compliance: Utilize advanced monitoring tools and command-line interface utilities to continuously assess server performance, identify potential vulnerabilities, and ensure adherence to stringent security standards.
• Change Management and Risk Mitigation: Spearhead the planning, coordinating, and executing system software upgrades, patches, and firmware updates, meticulously evaluating risks and impacts to minimize disruptions and maintain system integrity.
• Effective Communication and Stakeholder Engagement: Interface with IT management, end-users, and departmental teams to communicate feedback, share insights, and champion initiatives aimed at enhancing operational excellence and delivering exceptional service quality.
• Follows SOP: Support procedures and provides troubleshooting guideline and cause analysis for technical issues

Job Requirements

• BS degree or equivalent experience.
• 8 + years of advanced experience as a IT Administrator or Engineer with hands on experience in servers, virtualization and storage.
• Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
• Building and administering Windows\Linux servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
• Candidates must possess experience with both Windows and Linux mixed environments.
• Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity
• Hardware: Dell MX7000 Chassis and MX700 series blade configuration, PowerEdge rack servers
• Storage: NFS and ISCSI storage concepts. Cronjobs and rSync functionality
• Networking: TCP/IP, VLAN, DNS, Load Balancing and security concepts
• Virtualization: VMware 7 and above and Citrix Storefront
• Transferable Skills: Communication, ability to work with a diversity of people, ability to plan and organize, time management, analytical problem solving, Project Management, & customer service skills.
• Strong communication and collaboration skills
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.
• Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.

• Study and analyse utilization of the network capacity resources, plan and implement changes to optimise and expand the network.
• Generate monthly reports via digital inventory to monitor network utilization, analyse trends and provide suggestions for improvement.
• Ensure all inventory assets, utilization, circuit routings are updated in the digital inventory in a timely manner.
• Streamlined process for inventory control, to achieve leaner and efficient operations.
• Document network design, configurations topology diagrams for ongoing processes, references and training purposes.
• Collaborate with various internal stakeholders such as AM, CS, PM for capacity request and new sales order.
• To work with external parties including bilaterial partners and vendors.
• Perform Ad-hoc restoration during outage, plan restoration using existing available capacity within specific SLA.
• Manage different projects, monitor timeline and resources to ensure project delivery within specific timelines.
• To remain on standby via call during assigned week to support Operations and respond to urgent request and outages for circuit restoration.
• Go on site for assigned activities to work with vendors for system planning and implementation and migration activities.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• Nitec / Diploma in Engineering/Telecommunications or in relevant field.
• Goal-oriented with good analytical skills to solve problem. Candidate must be committed and driven to deliver projects assigned on time.
• Able to work independently with minimum supervision.
• Experience in telecom environment with focus on transport network, optical transmission and ethernet technologies.
• Good understanding of transport network architectures including OTN and Ethernet, DWDM.
• Good technical skill set with knowledge of L2 and L3 networking and strong understanding of TCP/IP, IP addressing, and routing protocols.
• Experience with networking hardware from major vendors.

IT helpdesk executive

Location : Mountbatten

Salary Range : $2,800 - $3,300

Responsibilities

 Work closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of works.

 Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and provide support of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.

 Liaise with users and IT vendors for the delivery of IT solutions and services.

 Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.

 Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices etc) and software such as Microsoft Office and SharePoint.

 Manage the data protection and cyber security functions. Ensure proper security system setup and maintenance.

 Maintain IT assets, systems documentation and software licenses.

 Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics

 Other duties as assigned by the management.

How to Apply: Send your resume to:

Our Client is in the Manufacturing Industry. Due to their current expansion plan, they are looking for a Assistant IT Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities

• Oversee the organization's cybersecurity measures.
• Evaluate IT needs and propose improvements for productivity, security, and efficiency.
• Recommend tech upgrades to management, highlighting their benefits.
• Plan and manage IT projects like system updates, migrations, and outages.
• Support IS team management, including performance reviews and career guidance.
• Identify IT training needs and develop programs for employee skill enhancement.
• Project management, budgeting, and resource planning.
• Any ad-hoc duty as given

Requirements:

• Min degree in Computer Science/IT
• Min 3 years’ experience in cybersecurity practices and end-user computing.
• Expertise in Microsoft technologies: Office 365, Active Directory, and Exchange Services.
• Certifications like CISSP, CISM, or CEH will be advantageous
• Good work knowledge of security risk management, security governance framework and compliance (IT Security Audit/log review), technical vulnerability management (Vulnerability Assessment, Penetration testing), application security, security technologies (system hardening, IDS/IPS, firewall), security incident response and security assessment.
• Will require to travel overseas

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

· Deliver lessons to achieve intended learning outcomes

· Update student attendance records on a timely basis

· Set assessment (test and/or exam) papers and assignments (question papers, resit papers and marking schemes)

· Invigilate, mark and record exams/assessments results

· Perform assigned moderation duties for other subjects/modules

· Conduct student academic progression monitoring and counselling

· Conduct targeted number of student activities

· Achieve target passing rate

· Achieve target for Student Satisfaction Survey Score and Parent Teacher Meeting (PTM) survey (if applicable)

· Identify students with learning issues and Initiate early student interventions

· Provide customer-focused service as evident by the number of compliments received

· Provide suggestions for the improvement of the organisation’s performance

· Participate in staff sharing and training sessions

· Assist in curriculum development and review

· Assist in the review of the department’s academic resources

· Assist in the coordination, organising and facilitating of industry consultation for the ongoing improvement of curriculum, courses, and training delivery and assessment

· Undertake other duties that may be assigned from time to time

Requirements:

1) Minimum academic level: Minimum Degree in IT or related field (Master's Preferred)

2) Specific language proficiency: Proficient in English - Written and Spoken

3) Specific job experience: Min 2 years of Teaching experience

4) Good interpersonal skills

5) Computer-literate

We are seeking a highly skilled IT Project Manager to lead and oversee the planning, execution, and delivery of IT projects across our organization. The ideal candidate will have a proven track record of managing complex IT initiatives, ensuring they are completed on time, within budget, and aligned with business objectives. This role requires strong leadership, technical expertise, and exceptional communication skills.

Key Responsibilities

• Project Planning: Develop comprehensive project plans, including scope, objectives, timelines, resources, and budgets.

• Team Leadership: Lead cross-functional teams, including developers, analysts, and stakeholders, ensuring effective collaboration and alignment.

• Risk Management: Identify potential risks and develop mitigation strategies to minimize project impact.

• Stakeholder Management: Act as the primary point of contact for project stakeholders, providing regular updates and managing expectations.

• Resource Allocation: Allocate and manage resources effectively to achieve project objectives.

• Quality Assurance: Ensure project deliverables meet quality standards and business requirements.

• Budget Management: Monitor and control project budgets, ensuring efficient use of resources.

• Agile Practices: Facilitate agile practices such as sprint planning, stand-ups, and retrospectives where applicable.

• Documentation: Maintain comprehensive project documentation, including reports, logs, and post-project evaluations.

• Continuous Improvement: Identify opportunities to improve project processes and methodologies.

Requirements

Required Qualifications:

• Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.

• Experience:

• 1-3+ years of experience as an IT Project Manager or in a related role.

• Proven experience managing software development or IT infrastructure projects.

• Skills:

• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, etc.).

• Excellent organizational and time-management skills.

• Ability to manage multiple projects simultaneously.

• Strong problem-solving and analytical skills.

• Excellent verbal and written communication skills.

• Technical Knowledge: Familiarity with IT systems, software development lifecycles, and relevant tools (e.g., JIRA, Trello, MS Project).

• Certifications: Agile or SCRUM certifications are highly desirable.

Why Join Us?

• Opportunity to work on innovative and impactful IT projects.

• Collaborative and dynamic work environment.

• Professional growth and development opportunities.

We are looking for a Deputy Manager IT to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes. Deputy manager would be responsible to manage the overall IT & Telecom infrastructure includes Servers / Desktops/Laptops / Networks/ Security tools and required applications to run the day-to-day operations.

He would assist in gathering, analysing and document the business requirement pertaining to existing IT application Change requirement or new requirement.

He would be responsible to carry out UAT in consultation with users and third-party vendors. He will assess the need of training in area of Office 365 tools / Ticketing tools / MS office or an existing ERP or a business application.

He will be responsible to ensure the compliance in terms of software licenses, security patch updates, end point and server protection tools in consultation with Group IT complying Group IT policies.

Key Accountabilities or Activities

• End user support for ERP / IT applications / General IT support

• IT Infrastructure management includes servers/telecom systems / firewalls / security tools /Backup

• IT application training to end users and address day to day operational issues

• Business requirement analysis & Documentation

• Project activities co ordination for IT application development & implementation

• Third party vendor management

• IT peripheral procurement and installation

Necessary:

• Background in Computer Science, Information Technology, Computer Engineering or equivalent

• Excellent communication skills, able to articulate technology solutions to various audiences

• Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies/ABAP development and SAP ERP implementation / support.

• Strong knowledge of new or latest technology, and able to gauge suitability to the organization's business

• Innovative mindset and able to challenge assumptions

• Strong knowledge of IT infrastructure and end users support management including Office 365 / Windows/Linux / Firewall and cloud hosted infra and services.

• Knowledge of SAP ERP implementation would be added advantage.

Desired:

• Excellent communication skill and business process knowledge

• Having experience / knowledge of commodity trading domain

Personal Attributes:

• Excellent communication skill Verbal / written

• Preferable education – B.E / B.Tech./BS Computer

• Team work & willingness to learn new things

• Culture fit

Significant Working Relationships

Internal:

• Team work

• Willingness to learn new things.