Job Responsibilites

• Handle and implement IT-related Project
• Liaise with external provider on IT related services
• Provide assistance on day-to-day IT-related jobs.
• Maintain IT-related System.
• Handle and implement marketing related activities
• Assist General Manager in implementing other projects assigned by the management.

• Requirement
• Education: Min. Diploma/Higher Nitec
• Career Level: Entry Level
• Proficient in Microsoft Office
• IT knowledge/background

IT Executive

Responsibilities:

1. Provide IT and network support including system installation, configuration and upgrading (on-site and/or remote technical assistance to end-users).

2. Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3. Documentation of all the IT assets, user information, VOIP lines, data lines and software licenses and maintenance.

4. Protect data, software, and hardware by coordinating, planning and implementing network security measure.

5. Troubleshoot, diagnose and resolve hardware, software and network problems.

6. Managing of IT assets and assists in decision making on acquiring IT assets.

7. Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

8. Office 365 maintenance – creating email IDs / Teams for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

9. Assists with the implementation of any new system and technology that will improve work processes and member experience.

10. Work with all stakeholders to identify and provide responsive support on IT requirements

11. Monitor the office network and firewall within a secure environment for enhanced protection.(DHCP, Firewall policy, Access point, Vlan)

12. Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition

13. Regular update antivirus-related tools and window-related system patches.

14. Domain maintenance

Others:

1. Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business

2. Ready to be on-call and provide site support when needed

Requirements:

1. Min. Diploma in Information Technology or its equivalent;

2. 3-5-years exposure in desktop/Helpdesk support;

3. Excellent in hardware, software, network, and server troubleshooting;

4. Ability to work in a fast-paced environment;

5. Bilingual in English and Mandarin (Write and Read)

6. Good communication and interpersonal skills;

7. Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.

8. Strong in business operation support

• Good communication and problem-solving skills
• Excellent interpersonal skills
• Minimum 6 months of experience required as admin
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Helpful and well-mannered
• Working tirelessly to enable the growth and development of organization that is customer centric and outward-looking.
• Raising of Service Requests, Tracking of SRs, assets and organizational activities
• Maintaining Assets tracking and movement
• Broadcasting of Patches and Scheduled Maintenance
• Logging case and escalating to engineers, Email Transactions
• Issue RSA token and Internet Separation Devices and maintaining the asset inventory of it as well
• Proficient in Microsoft Office applications, Windows VISTA / Windows7/ Windows8

Position Overview
We are seeking an exceptional technology leader to drive strategic digital transformation and technological innovation within our client, a leading infrastructure-centric organisation. This leadership role will report into the board and will steer a strong technology team.

Key Responsibilities:

Strategic Technology Leadership

• Develop and implement comprehensive technology strategy
• Align IT initiatives with overall business objectives
• Lead digital transformation efforts

Technology Innovation

• Identify and evaluate emerging technologies
• Drive innovation across the organization
• Assess technological trends and their potential business impact

Governance and Compliance

• Establish robust IT policies and procedures
• Ensure regulatory compliance
• Develop and maintain cybersecurity frameworks
• Manage technology risk management strategies

Operational Excellence

• Optimize technological infrastructure
• Implement efficient IT systems and processes
• Manage technology budget and resource allocation

Team and Talent Development

• Build and lead high-performance technology teams
• Foster a culture of continuous learning and innovation
• Develop talent management strategies

Stakeholder Management

• Collaborate with executive leadership
• Engage with cross-functional teams
• Manage vendor and technology partner relationships

Qualifications:

Educational Requirements

• Advanced degree in Technology, Computer Science, or related field
• Professional certifications preferred

Professional Experience

• 10-12 years of progressive technology leadership experience
• Proven track record of strategic technology implementation
• Demonstrated ability to drive organizational change
• Solid IT Knowledge in Telecom (OSS/BSS) or Utility or Infrastructure related industries.

Reg No. R1112580
BeathChapman Pte Ltd
Licence no. 16S8112

• Understanding and analyzing customer requirements and other data/information.
• Analyzing current business processes and systems and suggesting improvements.
• Narrate the functional requirements.
• Designing solutions.
• Documenting technical requirements.
• Exploring, testing and implementing technology solutions.
• Doing research.
• Collaborating with stakeholders and collecting requirements from them.
• Identifying areas for improvement in the systems.
• Designing procedures to improve the existing systems.
• Assessing existing hardware and software scenarios, understanding the needs and providing recommendations for improvements.
• Suggesting best IT practices to be implemented.
• Training and support to users.

The list of Qualifications for Business Systems Analyst

• A graduation degree (preferably in IT related) supplemented by an advanced degree (preferred).
• More than five years of experience in an IT management position.
• Previous work experience in systems integration.
• Experience and proficiency in modern script and coding languages.
• Ability to handle multiple projects, prioritize them and meet all deadlines.
• Team building, managing and leadership competency.
• Superb organizational and communication skills.

About the Role

We are seeking a detail-oriented and motivated Junior Data Analyst to join our team. The ideal candidate will play a crucial role in analyzing data, generating insights, and providing support for data-driven decision-making. A strong proficiency in Microsoft Excel and the ability to create and maintain macros is essential for this position.

Key Responsibilities

• Collect, clean, and organize data from various sources to support business analysis.
• Perform data analysis to identify trends, patterns, and insights.
• Conduct periodic portfolio reviews for current and future projects and develop strategies to optimize resource allocation based on resource availability and prioritized projects.
• Conduct periodic portfolio reviews for current and future projects, apply industry best practices to improve processes and performance tracking within the project portfolio.
• Develop and maintain complex Excel spreadsheets, including the creation and optimization of macros for automation.
• Generate reports and dashboards to present findings and recommendations to stakeholders.
• Identify and escalate risks in a timely manner, develop mitigation strategies and conduct cost-benefit analysis to inform business decision-making.
• Oversee the production of portfolio management and governance documents (e.g. project charter).
• Collaborate with team members (project owners, business leaders and cross-functional teams) to understand data requirements, address challenges and drive consensus on priority projects.
• Ensure data accuracy and integrity through regular audits and validation processes.
• Assist in ad hoc analysis and reporting tasks as needed.

Requirements

• Bachelor’s degree in a relevant field such as Statistics, Mathematics, Computer Science, Business Administration or related disciplines.
• Proficiency in Microsoft Excel, including advanced functions, pivot tables, and macros.
• Proficiency in Smartsheet software.
• Strong analytical and problem-solving skills with attention to detail.
• Prior experience in managing operations or overseeing project and portfolio lifecycles in the tech industry is a plus.
• Basic understanding of data visualization tools (e.g., Tableau, Power BI) is a plus.
• Excellent communication skills and ability to present data insights clearly.
• Interest to learn and engage in business support related work.
• Meticulous, good with numbers, and well-organized individual.
• Be dynamic, highly motivated, self-driven in working.
• Excellent interpersonal and communication skills. Candidate must demonstrate strong communication and interpersonal skills.
• Good command of Mandarin to speak with our Chinese-speaking associates in China.

Job Description:

1. Work closely with business stakeholders to identify roadmap of technology solutions and enhancements

2. Work closely with Manager in the approval, acquisition and implementation of IT projects

3. Resolve project issues, working with vendors and key stakeholders as required, to ensure the successful implementation of IT projects

• Project evaluation
• Project Integration
• Scope management
• Time management
• Cost management
• Quality management
• Human resource management
• Project communication management
• Project risk management
• Project organization management
• Stakeholder management

4. Oversee the planning, directing, supervising, monitoring and coordinating of vendor and department operations, including assigning work activities, projects, evaluate work processes and procedures, preparing correspondences e.g. general and special reports

5. Collaborate with stakeholders to prioritize, design, develop and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned

6. Ensure that the in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholder and handle minutes taking.

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

We regret that only shortlisted candidates will be contacted.

Role Overview:
We are seeking a proactive and experienced Project Manager to join our dynamic team. The role involves overseeing multiple infrastructure projects concurrently, managing a team of engineers, and ensuring timely delivery of high-quality solutions for our clients.

Key Responsibilities:

• Manage 5-10 concurrent projects involving networks, servers, security, and end-user systems.
• Oversee and coordinate a team of approximately 5 in-house engineers and additional external resources.
• Ensure projects are completed within timelines of 4 to 8 weeks.
• Act as the primary point of contact for clients and stakeholders throughout the project lifecycle.
• Drive efficient communication and collaboration between internal and external teams.
• Maintain a high standard of quality and client satisfaction in all deliverables.

Qualifications:

• Proven experience managing multiple infrastructure/data center/hardware projects.
• Track record of handling projects for larger companies.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Proficiency in managing fast-paced, short-duration projects (4–8 weeks).

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

What you will do:

As IT Delivery Lead-SAP, you will be responsible for designing and implementing complex IT systems and strategies that align with the organization's goals and objectives. Works closely with stakeholders to understand needs and develops solutions that meet business requirements that are scalable, secure, and cost-effective.

How you will do it:

• Responsible for spearheading holistic engagement of SAP COE team with APAC IT business counterparts.
• Work with business process owners and local APAC IT leadership to harmonize and consolidate the business processes and supporting applications.
• Ensure effective liaisoning with business stakeholders in the region as well as to ensure coordination of technical work with global delivery team.
• Design, analyze & estimate of business-driven projects, coordinating project planning & demand management efforts with IT Business Partners.
• Develop Project Plans, Resource plans, Estimates, review with business and leadership, optimize and provide the finalized, detailed estimates to business for project execution.
• To manage SAP Project delivery in APAC region.
• Lead the Solution design & integration workshops for APAC BU processes, especially in major projects with other value stream leaders to ensure that cross value stream integration requirements are implemented in the overall design of end-to-end business processes.
• Support the design and maintenance of SAP Solution Template according to business requirements, ensuring delivery of solution based on best practices and ensure its continued governance.
• Ensure adherence to SAP solution architecture design governance processes. Responsible for design, build & test, and maintaining accurate documentation throughout the SDLC (Software Development Life Cycle) process for the projects executed in APAC.
• Work with and manage cross-functional teams to develop SAP solutions in reporting requirements, functionality, and security.
• Guide and work closely with the SAP DevOps teams (Application Maintenance Services) team for the regional SAP Support needs, configuration and code changes.

What we look for:

• Bachelor’s Degree in Computer Science, Information Systems, Finance, or a related field.
• A minimum of 8 years of experience in SAP implementation processes.
• Demonstrated expertise in at least on of these SAP modules: FI/CO, OTC, PTF, PTP, RTR or PS and good understanding of the typical business processes.
• Strong analytical skills with the ability to translate complex business requirements into functional specifications.
• Experience in leading cross-functional teams and managing multiple projects within a global enterprise.
• Excellent verbal and written communication skills, with proficiency in English and Mandarin as this position will require to communicate with Mandarin speaking stakeholders, clients and vendors.
• Ability to work in a fast-paced, team-oriented environment with a focus on meeting project deadlines.
• Previous experience in a multinational corporation is highly preferred.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

We are looking to hire an IT Engineer to manage our company’s computer systems as well as managing POC deployments and demos to clients. As an IT Engineer, you will be responsible for hardware configurations, installing/upgrading software, managing network systems, system integration and training staff on correct operating procedures.

The Responsibilities:

For this role, the IT Engineer will be involved in IT matters for both internal and external stakeholders.

There will be frequent travels from sites to sites. You will be responsible for maintaining, operating, troubleshooting, and integrating systems. You will be responsible for setting up and testing IT-AV systems in various locations. You will be expected to support/work with our AV Engineers / Project Managers to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional, and that equipment and system downtime are kept to a minimum.

The IT Engineer will provide onsite event supporting alongside manufacturers. The IT Engineer will also be expected to provide UC/IT related advice to clients when required.

From time to time, the IT will need to complete questionnaires, audit surveys (ISO, J-Sox) and supporting documents for audits relating to IT, not limited to our IT infrastructure and our processes.

The IT Engineer is also required to manage our IT assets including but not limited to: recommendation, purchasing, deployment and refreshment. You will be involved in the new hire onboarding and offboarding. You also expected to develop or improve on current IT processes from time to time.

The Pre-Requisites:

• Minimum diploma in Computer Science or Information Technology
• Proven work experience as Desktop Support Engineer or Support Technician.
• Knowledge of IP networking and security, Router, Switch, Firewall, and VPN
• Understanding of network fundamentals such as multicasting/unicasting data transmission
• Excellent analytical, interpersonal and communication skills
• Knowledge with Zoom, Teams & O365 administration and operation
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills
• Ability to effectively handle stressful situations
• Good customer service
• O365 Certifications will be a plus point
• CCNA Certifications will be a plus point
• ITIL Certifications will be a plus point

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Description: Assistant IT Manager

Responsibilities

• Analyse business, work with key business stakeholders to incorporate IT applications and operation processes with technology solutions.
• Project management, tracking, monitoring and status reporting to stakeholders. Defining deliverables, resources and workplans for projects. Ensuring the timely delivery of projects.
• Assist the department head in organising, planning and implementing IT strategies.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Responsible for tasks related to IT operations, governance and risk management.
• Manage a team to ensure smooth running of daily IT operations, ensuring timely resolution of issues, fulfilment of requests and provision of IT related information.
• Manage vendors and suppliers to ensure deliverables, cost effectiveness and timeliness of services/ products.
• Any other duties assigned.

Requirements

• Relevant working experience with IT Infrastructures and application support.
• Experience in Point of Sales (POS) and ERP systems like SAP and Navision/MS Dynamics is preferred.
• Strong technical skills and knowledge in IT infrastructure areas which includes Microsoft 365 Implementations and Deployments, Directory Services (e.g. Microsoft Active Directory), messaging and collaboration technologies (e.g. Microsoft Teams), Network infrastructure (e.g. LAN and WAN network routing). Familiarity with Microsoft Azure, AWS cloud infrastructure would be advantageous.
• Experience in setting up ticketing systems like JIRA, DevOps, etc
• Candidates proficient in Mandarin and French are preferred to support openings in North Asia and Europe.
• Process-oriented and good problem-solving skills.
• Excellent organisational skills, meticulous and attention to details.
• Ability to manage multiple tasks and support different projects simultaneously and respond to changing deadlines and priorities.
• Performance-driven balanced with ability to collaborate effectively in a cross-functional team.
• Good interpersonal and communication skills, meticulous, proactive, demonstrates ability to achieve results, excellent customer handling skills and teamwork.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Expected Outcomes

• Effective Change Management: The contract Change Manager will help design and implement change management plans, ensuring smooth transitions and effective adoption of Salesforce.

• Quick Adaptation to Government Norms: Experience in public sector projects equips the manager to understand and operate within government protocols.

The ideal candidate:

• Minimum 3 years of Change Management experience.

• Has proven experience in CM frameworks (Prosci ADKAR, Kotter, McKinsey 7s etc.) and tools (e.g., Jira, ADKAR).

• Possesses strong communication skills to facilitate cross-functional collaboration.

• Demonstrates adaptability and a growth mindset, particularly in a fast-paced, iterative work environment

Key Responsibilities

• Change Strategy Execution: Develop and execute change management strategies that align with project goals and public sector guidelines.

• Training and User Support: Conduct training sessions, workshops, and provide ongoing support to promote user adoption and mitigate resistance.

• Stakeholder Engagement: Work closely with government officials and stakeholders to ensure transparency and clear communication.

• Regulatory Documentation: Maintain change logs, training materials, and ensure compliance with public sector requirements.

Role Overview:

The IT Account Manager will develop and manage customer accounts, identify new business opportunities, and deliver IT product and solution sales. This role requires relationship building, sales expertise, and collaboration with internal teams to ensure customer satisfaction and achieve sales targets.

Key Responsibilities:

• Build and maintain strong relationships with existing customers.
• Develop new business opportunities through cold calling, networking, and industry contacts.
• Work with pre-sales, professional services, and support teams to deliver solutions.
• Achieve sales targets by identifying and closing sales opportunities.
• Understand IT products, solutions, and services to address customer needs.
• Prepare and present value propositions, negotiate terms, and close deals.
• Report customer activities and market insights during weekly sales reviews.

Requirements:

• 2–3 years of sales experience in the IT industry.
• Knowledge of IT products and solutions.
• Strong presentation, communication, and negotiation skills.
• Proven track record of meeting sales targets.
• Diploma in any discipline.

Work Environment & Benefits:

• Friendly and supportive workplace.
• Work-life balance with remote working options.
• Attractive commission structure on gross profit.
• Transport allowance and mobile claim reimbursement.
• Free access to building amenities like a swimming pool, gym, tennis court, and BBQ facilities.

Rajkumar Renganathan

EA Licence Number: 23C2060 Registration ID is R1983662

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties

• Act as the first point of contact for all user support related queries at the Service Desk

• Participate in and implement infrastructure projects

• Monitor infrastructure stability like Wifi, Printer, or Sharepoint

• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up

• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Collaborate with other IT Teams

• Support and regular checks that the conference rooms are properly working

• Handling vendors regarding hardware related changes, repairs and quotations

• Support new joiners with providing the requested hardware package

• Help user relocations within the building

Requirements:

• Diploma or above in Computer Science, Information Technology or relevant discipline

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office, Windows desktop and Apple iOS

• Good interpersonal and communication skills

• Knowledge of ServiceNow Ticketing system is a

Responsibilities:

- Design, develop, implement, and maintain software applications and components.

- Support and install software applications.

- Work from specifications and guidelines to complete assigned tasks.

- Document process flow for future reference.

Primary Skills:

- Utilize established development tools and frameworks, including Visual Studio, ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#/VB.NET.

- Create and deliver data-driven reports.

- Design, code, and test software applications.

- Enhance existing systems by analyzing business needs, planning improvements, and implementing modifications.

- Maintain existing software by identifying and resolving defects.

Continuously learn and develop expertise in new technologies.

- Create technical specifications and test plans.

- Develop and maintain operational documentation.

- Collaborate closely with management on projects and tasks.

Requirement:

- Strong understanding of foundational programming languages (HTML, CSS, JavaScript) and .NET technologies (ASP.NET, SQL Server, C#/VB.NET).

- Experienced Professionals: 3+ years of experience in a professional development role; Bachelor's degree in Computer Science, Information Systems, or a related field.

- For Fresh Graduates: Only accept graduate from one of the following top 5 universities in Malaysia (UM / UTM / UKM / UPM / USM) and Singapore's University:

Contract Base, minimum 2 years.

Our client is looking for an IT Infrastructure Audit specialist to join their growing and dynamic team. You’ll play a pivotal role in assessing and enhancing IT infrastructure, and you will be responsible for:

• Planning and executing audit fieldwork to identify risks and improvement areas.
• Collaborating with the team lead to deliver all phases of audit.
• Working closely with stakeholders to address audit findings and implement solutions.
• Improving internal controls to enhance IT infrastructure security and efficiency.

Requirements:

• At least 3 years’ experience in IT Infrastructure preferably within an end-user environment.
• Professional certifications, such as CISA is an added advantage.
• Excellent stakeholder management and communication abilities.

If you’re ready to make an impact and elevate IT infrastructure standards, we’d love to hear from you!

Context:

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data in order to anticipate anomalies, batch delays, FileSystem problems, and the like.

Job Description:

• Contribute to IT projects for Antaes clients
• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one-time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.
• Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

• Education Level: Bachelor’s Degree
• At least 5 years of working experience in similar fields and roles
• Knowledge of the requirements of IT production (Banking System)
• Familiar with UNIX / TWS / SHELL Script / Python / Splunk

Analysis, development and evaluation activities:

• Familiarity with batch Processing
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues
• Knowledge in ticketing tools Jira & HP Quality Center
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issues proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP)
• Process Documentation and Process Analysis
• Planning, Organizing, Leading, and Controlling

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels
• Advanced customer service skills
• Scheduling meetings with offshore team as well as onsite team

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit and loss statements, balance sheets, etc.,)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing
• Forecasting and making projections
• Resource management
• Performance reviews, and verification processes

Our client, one of Asia-Pacific’s leading organizations is looking for:

IT Operations Support

Responsibilities:

• The Candidate will be responsible to ensure all the application systems remain in good working order.
• The Candidate is expected to take on support of new application systems when they become operational.
• The Candidate is expected to follow through every issue/problem to closure and complete the necessary documentation.
• The Candidate is expected to interface with the helpdesk agents, end-users and external vendors during application support and problem resolution.

Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate shall have at least five years of working experience and proficiency in the maintenance of web applications. This includes expertise in both system administration and operational support aspects.
• Proficient in providing Level 1 and Level 2 support for applications.
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Generate reports for user access, application reviews, and other statistics purposes.
• Perform User management and KPI management tasks.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “IT Operations Support”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Responsibilities:

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or CUPPS operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25005

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Location: East

OTE: SGD100K, 70% base, 30% commission

Position Overview:

The Regional Pre-Sales Manager (PSM) supports sales efforts by taking on a technical role in complex solutions. The PSM works closely with sales and technical support teams to ensure solutions meet customer requirements and are supported by technical decision-makers. They also promote solutions to regional partners, end users, and industry consultants.

Job Duties:

• Provide consultative support to regional partners’ technical teams, including product presentations, demonstrations, training, and knowledge tests.
• Collaborate with sales teams and partners on current and potential projects.
• Assess and qualify technical solutions to meet customer requirements, recommending optimized solutions.
• Act as a technical solutions evangelist at customer-facing events and trade shows.
• Position product offerings within high-level solutions for various vertical applications.
• Identify business development opportunities within partners and customer firms.

Qualifications:

• 5 years of experience in the IT or AV Broadcast industry in a pre-sales or technical role.
• Knowledge of IT networking, display management solutions, and matrix signals routing solutions.
• Experience in a similar technical role.
• Positive attitude towards building long-term business relationships.
• Excellent presentation and demonstration skills.
• Ability to articulate business benefits and values of technical solutions.
• Ability to translate technical and business requirements into cost-efficient solutions.
• Affinity for both sales and technology.
• Willingness to travel.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.