Job Overview

• Analyst for regional IT solutions for Data & Process Analytics Systems
• The analyst is responsible for the regional supervision and the further development of global IT Data & Process Analytics systems according to the Getinge Group IT strategy and the requirements of the regional business stakeholders.
• Supervision and development of the regional key user community of Data & Process Analytics in APAC & MEA
• Management of communication between global IT organization and regional business stakeholder
• Escalation management with global IT support organization

Duties & Responsibilities:

• Technical support and consulting for internal customers/ power users for Data & Process Analytics Systems.
• Develop and execute key and power user trainings for Data & Process Analytics Systems.
• Development of IT concepts and proposed solutions.
• Customer support for technical questions and support topics.
• Analysis of business processes and planning their optimization and adaptation.
• Project Management.
• Data modelling and testing support.
• Manage and guide assigned external resources

Requirements:

• Degree in business, information technology or other relevant disciplines
• More than 5 years’ experience Data & Process Analytics Systems in an international company
• Technical Skills:

_Strong understanding of data warehousing and data modelling concepts.

_Expertise in data visualization tools, preferably Power BI.

_Experience with Microsoft Azure.

_Coding experience with SQL and DAX.

_Data modelling and report development.

_Requirements gathering and support tasks.

• Business experience building reports using SAP ERP and/or SalesForce as source applications
• Strong written and oral communication skills in English and Japanese
• Broad understanding of business processes across sales, service, finance, and logistics
• Strong analytical and creative problem-solving skills (Game Changer & Forward Thinker)
• Ability to work independently and as part of a team (Team Player)
• Strong communication and presentation skills
• Willingness to travel to international project locations when required.

Department

- Technology & operations department of a local bank which provides software/system development, information technology support services & banking operations.

Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

· Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Requirements:

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement

· Experienced as a PMO support in Bank Projects will be a plus.

Key Domain/ Technical Skills:

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Advance knowledge/skills of Excel formulas and functions is a must.

· Have working experience and advance understanding of SAP system (PEMS) would be a plus.

1. Work closely with business stakeholders to identify roadmap of technology solutions and enhancements

2. Work closely with Manager in the approval, acquisition and implementation of IT projects

3. Resolve project issues, working with vendors and key stakeholders as required, to ensure the successful implementation of IT projects

• Project evaluation
• Project Integration
• Scope management
• Time management
• Cost management
• Quality management
• Human resource management
• Project communication management
• Project risk management
• Project organization management
• Stakeholder management

4. Oversee the planning, directing, supervising, monitoring and coordinating of vendor and department operations, including assigning work activities, projects, evaluate work processes and procedures, preparing correspondences e.g. general and special reports

5. Collaborate with stakeholders to prioritize, design, develop and implement IT application features and enhancements, ensuring that system capabilities and process requirements are aligned

6. Ensure that the in-scope IT systems are performing optimally, meeting SLAs and requirements of user stakeholder and handle minutes taking.

Interested applicants please send your resume to [email protected]

Jane Ng Wei Ling

R1104585

Recruit Express Pte Ltd

EA License No: 99C4599

RCB No.: 199601303W

Responsibilities:

• Identify and establish new customer prospects.
• Develop and execute sales strategies to meet sales targets.
• Collaborate with Pre-Sales, Marketing, and Consultants to create IT solutions for clients.
• Manage the entire sales cycle from lead generation to deal closure.
• Build and maintain strong relationships with key decision-makers and influencers.
• Collect, analyse data, and adapt to challenges while working on various projects.

Requirements:

• Diploma in IT or Business studies.
• 1 to 2 years experience in IT sales is advantageous
• Self-starter
• Excellent oral and written communication skills
• Energized by customer interaction
• Ability to build relationship with clients and coworker.

To Apply, kindly click on the "APPLY NOW" button.
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Tan Jun Xi (Jonathan) (R1440473)

RESPONSIBILITIES & ACCOUNTABILITIES

1. Install and configure software, hardware and networks

2. Monitor system performance and troubleshooting issues

3. Ensure security and efficiency of IT infrastructure

4. Maintain and support essentials IT assets (PC, laptops, tablets, printers).

5. Define and improve all system and network operations processes.

6. Collaborate with vendors to implement, provide technical support for network infrastructure and networking equipments.

7. Provide ongoing user support for current systems and Windows Desktops.

8. Assist in preparing IT Budget, monitor and manage IT expenses.

9. Travel to various locations to perform setup, upgrading and maintenance jobs.

REQUIREMENTS

1. Minimum Diploma/Degree holder or equivalent.

2. Minimum 2 years relevant working experiences in system/network administration.

3. Well versed with Windows/iOS systems.

4. Required Skills: Network Security, Diagnostic Test, Software Troubleshoot, Hardware Troubleshoot, MS Office, Video Conference.

5. Hands-on experience and able to resolve a wide variety of IT issues.

Job Description

• Industry/ Organization Type: IT/ Consultancy Firm
• Position Title: Business Analyst
• Working Location: Upper Thomson
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + Bonus
• Duration: 2 years contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Analyze and synthesize information from business users.
• Identify the true needs of stakeholders beyond their expressed desires.
• Define detailed requirements, diagnose business problems, and clearly state what is needed to resolve these issues.
• Develop a business case outlining the approach to address the problem, the costs involved, and the expected benefits for the organization.
• Ensure alignment between business needs and the capabilities of the solution, continuously verifying that changes meet expected business benefits and that the business case remains relevant.
• Facilitate communication across organizational units.
• Collaborate with the development team and solution architect to design and define the solution.
• Act as a liaison between business users and application developers.

APPLY NOW!!!

• Minimum Diploma in Computer Science, IT or relevant field.
• At least 2 years of experience working in a similar position
• Possess good understanding of networks, databases and other technology
• Able to start work immediately or within short notice

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68917 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

About the Role

We are seeking a detail-oriented and motivated Junior Data Analyst to join our team. The ideal candidate will play a crucial role in analyzing data, generating insights, and providing support for data-driven decision-making. A strong proficiency in Microsoft Excel and the ability to create and maintain macros is essential for this position.

Key Responsibilities

• Collect, clean, and organize data from various sources to support business analysis.
• Perform data analysis to identify trends, patterns, and insights.
• Conduct periodic portfolio reviews for current and future projects and develop strategies to optimize resource allocation based on resource availability and prioritized projects.
• Conduct periodic portfolio reviews for current and future projects, apply industry best practices to improve processes and performance tracking within the project portfolio.
• Develop and maintain complex Excel spreadsheets, including the creation and optimization of macros for automation.
• Generate reports and dashboards to present findings and recommendations to stakeholders.
• Identify and escalate risks in a timely manner, develop mitigation strategies and conduct cost-benefit analysis to inform business decision-making.
• Oversee the production of portfolio management and governance documents (e.g. project charter).
• Collaborate with team members (project owners, business leaders and cross-functional teams) to understand data requirements, address challenges and drive consensus on priority projects.
• Ensure data accuracy and integrity through regular audits and validation processes.
• Assist in ad hoc analysis and reporting tasks as needed.

Requirements

• Bachelor’s degree in a relevant field such as Statistics, Mathematics, Computer Science, Business Administration or related disciplines.
• Proficiency in Microsoft Excel, including advanced functions, pivot tables, and macros.
• Proficiency in Smartsheet software.
• Strong analytical and problem-solving skills with attention to detail.
• Prior experience in managing operations or overseeing project and portfolio lifecycles in the tech industry is a plus.
• Basic understanding of data visualization tools (e.g., Tableau, Power BI) is a plus.
• Excellent communication skills and ability to present data insights clearly.
• Interest to learn and engage in business support related work.
• Meticulous, good with numbers, and well-organized individual.
• Be dynamic, highly motivated, self-driven in working.
• Excellent interpersonal and communication skills. Candidate must demonstrate strong communication and interpersonal skills.
• Good command of Mandarin to speak with our Chinese-speaking associates in China.

The Role

We are seeking an Investment Analyst based in Schonfeld Singapore office to provide integrated investment advice to Portfolio Manager. This person should be a team player with excellent communication skills, computer proficiency and high level of professionalism and familiar with Taiwan investment markets and technology sector.

What you’ll do

- Assist portfolio manager on investment research, financial statement analysis covering Asia Pacific including Taiwan market

- Ensure knowledge of entire investment solution suite, recommend investment solutions to Portfolio Manager;

- Prepare meeting materials; generate research materials – proprietary, economic commentary and Bloomberg etc. as needed

- Review exceptions and recommend strategy to resolve exceptions; and

- other tasks or projects as required.

What you’ll bring

What you need:

- A minimum of 7-10 years’ experience in the role of investment industry (such as Investment banks, Hedge Fund or Private Equity)

- In-depth knowledge in investment with focus on Taiwan equity market is a must

- Proven track record in particular with industrial knowledge or experience on financial,technology sector equities will be a strong plus

- Proficient in Python programming;

- Degree or above in computer Science, computer engineering or related disciplines; and

- Business fluent English

About the Role

The Medical Writer and Analyst positions are ideal for those with experience in scientific research and for enthusiastic recent graduates in the sciences who are seeking the opportunity to be part of a growing team. You will be based in our Singapore office working in our Asia-Pacific team, as well as collaborating with colleagues from our UK and US teams.

Medical Writers and Analysts work on projects involving the detailed analysis of data from clinical trials and the assimilation and creative presentation of this analysis in different formats including posters, slide sets, value dossiers, reports and peer-reviewed publications. These deliverables are used directly by our clients in communication with external stakeholders instrumental to the successful uptake of novel therapies. The work is structured on a project-by-project basis and you will usually be working on several projects in different disease areas at any one time.

You will work in project teams alongside experienced colleagues in both the Singapore UK and US offices who provide one-to-one training in the technical aspects of the role, including project management and effective client communication. Delivering project work requires close collaboration with clients and, following a successful induction period, you will increasingly engage in teleconferences and face-to-face meetings with external stakeholders.

Positions are available for those looking for an entry-level role as well as those with some prior experience. We are looking for ambitious individuals with the potential to progress rapidly into more senior roles involving greater project management and client responsibility.

Requirements

We are looking for individuals who are collaborative, self-motivated and enthusiastic, with a passion for scientific writing and an interest in providing a great service to clients. Positions are available for those looking for an entry-level role in the field as well as those with some prior experience.

Essential requirements for the role are:

• A degree level or higher qualification in a scientific discipline (minimum CAP or GPA 4/5 or equivalent). We welcome applications from candidates with a diverse range of specialisms, including but not limited to; biology, chemistry, pharmacy and medicine
• An excellent written and spoken fluency in English in order to deliver high quality scientific materials in English for clients in the Asia-Pacific region
• An ability to communicate scientific materials clearly in both written and oral form
• An excellent understanding of and ability to apply scientific concepts
• A close attention to detail
• An aptitude for and experience of scientific writing which could include dissertations, research summaries, lab reports, poster or oral presentations, peer-reviewed scientific publications, book chapters, grant applications, regulatory documents, and articles for websites or student magazines
• A competency in Microsoft Word, Excel and PowerPoint
• An exceptional level of organisational skills and the ability to effectively manage your time and meet deadlines

No previous experience in this sector is necessary, but you should display a genuine interest in healthcare and an eagerness to learn about new areas of clinical science. Applicants with higher-level qualifications in a scientific discipline are welcomed but this is not a requirement.

Job Description

Keppel is a global asset manager and operator with strong expertise in sustainability-related solutions spanning the areas of infrastructure, real estate and connectivity.

The Keppel Associate Programme is a 2-year programme comprising job rotations, on-the-job training and leadership development opportunities, from which you will build critical business and operation skills, gain commercial exposure and acquire a professional network to embark on a fulfilling and rewarding career with Keppel.

This role sits within 1 of the 2 platforms: (i) Fund Management and (ii) Investment. The Fund Management platform focuses on raising capital and forging stronger relationships with investors. The Investment platform aims to drive capital deployment decisions and horizontal integration to create value for our investors. Together, we aim to create value and deliver sustainable returns for our investors through a range of products including listed REITs and business trusts and private funds which invests globally into real estate, infrastructure, data centres and alternative asset classes.

During the 2-year programme, You will have the opportunity to take on at least 1 distinct and customised roles with exposure to cross-disciplinary assignments across Keppel's Fund Management and Investment platforms in a variety of functions:

Job Rotations [Investment/Asset Management]

• Investment Management (Funds)
• Investment Management (REIT/Trust)
• Asset Management

You will be allocated to the respective assets (Infra, DC or RE) based on a) performance in the assessments & interviews and b) your interest.

Apart from your core responsibilities on the job, you will be expected to participate in projects as part of your development. Beyond the 2-year programme, you may look forward to enrolment into converted leadership programme at Keppel should you meet the criteria.

Join our vibrant and inclusive workforce to shape a better future for all!

Job Requirements

• A good degree in Real Estate, Business Management, Finance or related disciplines.
• Demonstrate a capacity for independent thought and critical analysis, supported by exceptional analytical abilities.
• Proficient in hands-on engagement, displaying a detail-oriented approach and readiness to fully immerse oneself in the work.
• Highly proficient in MS Excel, MS PowerPoint and MS Word.
• Possesses excellent written and oral communication skills; able to effectively present and interact with various stakeholders.
• Quick learner, capable of working autonomously, multitasking, and executing tasks efficiently in a dynamic, fast-paced environment.
• Alignment with Keppel’s core values.

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

Job Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and network.
• Respond to services issues and requests in a timely manner.
• Provide technical support across the company.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Test new tecnology or systems.
• Any ad-hoc duties as assigned.

Job Qualifications:

• Education Required: At least Diploma in Information Technology
• Experience Required: One (1) to two (2) years of experience in IT Support
• Competencies and Skills Required:

In depth knowledge of commonly used software, hardware and applications

Analytical and problem-solving skills to diagnose and resolve issues

Strong communication skills

Job Summary: We are looking for an enthusiastic and motivated IT Intern to join our IT team. This position offers hands-on experience in the field of Information Technology, providing support to various IT projects and assisting in daily IT operations. The ideal candidate is eager to learn and grow in the tech field while contributing to the smooth functioning of our organization's technology infrastructure.

Key Responsibilities:

• Assist in troubleshooting and resolving hardware and software issues.
• Provide technical support to employees via helpdesk or on-site visits.
• Perform routine maintenance on IT equipment, such as computers, servers, and printers.
• Help with the installation and configuration of new software and hardware.
• Assist in managing network and system administration tasks.
• Support IT team in project management, data backup, and software updates.
• Assist in maintaining documentation related to system configurations, network diagrams, and IT policies.
• Participate in testing and implementing new IT solutions.
• Assist with user training on new systems or technologies.
• Other IT-related tasks as assigned.

Qualifications:

• Currently pursuing Information Technology, Computer Science, or a related field.
• Basic knowledge of computer hardware, software, networking, and IT security.
• Familiarity with operating systems (Windows, Linux, macOS).
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Excellent communication skills and ability to work well in a team.
• Willingness to learn new technologies and take on new challenges.

This position based in Singapore is responsible infrastructure technical support for Asia Pacific (Singapore, Shanghai, Australia, Japan, Indonesia, Vietnam, Papua New Guinea) based ECOM employees (~300) and reports to Infrastructure Manager. This position has frequent contact with internal clients, peers, managers, and vendors.

Job Duties:

- Take ownership as single point of contact, provide response through phone or emails and consistently logging all ICT related issues into ticket management system.

- Unresolved issues, shall escalate to the next level of support.

- Follow up progress of outstanding issues to closure.

- Assist in ICT projects and other administrative tasks.

Responsibilities:

- Provide day to day Level-1 IT support to local and remote users (preferred English, Chinese reading)

- Deploy / troubleshoot PC / Copier / Printer / Phone and network peripherals

- Handle Windows desktop setup, software installation, troubleshooting, performance fine tuning and patching

- Take ownership, follow up, and resolve IT service request tickets

- Liaise with support teams and vendors

- Commission, Decommission Laptop, devices, and server rack equipment

- Manage laptop and IT device inventory, procurement, arrange DHL shipment and disposal process

- Manage user laptop backup

Job Requirements:

- Patient, easy approachable with friendly personality have strong interest in IT industry and service delivery.

- A strong team player.

- 2 to 3 years of IT helpdesk experience

- Possess positive working attitude and interpersonal skills

- Resourceful, able to work independent in a fast-paced environment to meet project deadlines at minimum supervision

Skills:

Diploma in IT-related field preferably Computer Science, Information Technology, Information System, Info-communications, Engineering, Science or its equivalent.

Proficient in Microsoft Windows 10, 11, Active Directory, Azure, Google suite (Mail, Drive, Meet)

Experience in networking (LAN, WAN, DHCP, DNS, TCP/IP, VPN, SSLVPN) with confident analytical troubleshooting skills.

Remote Support tools (Teamviewer)

Digital filing and document imaging system (Laserfiche)

Network security (Malware, Ransomware, Phishing)

Desktop App (Microsoft Office, Antivirus, Citrix client, VPN client, 7-Zip, Java run-time, multi-factor authentication tool, etc…)

Server rack (rack mount, cabling, Router, Switches, vLAN, RJ45 crimping tool, cable tester, Wireless Access Point, Desk Phone, Door access system, Video Conference, etc…)

About the role

Biztech Group Pte Ltd is seeking entry-level IT Engineer to join our dynamic team in the Paya Lebar East Region. As an IT Engineer, you will play a crucial role in providing top-notch technical support and maintenance for our clients' IT infrastructure. This is a full-time position that offers exciting opportunities for growth and development within our fast-paced, technology-driven environment.

What you'll be doing

• Provide comprehensive IT support and troubleshooting for hardware, software, and network-related issues
• Assist with the installation, configuration, and maintenance of computer systems, servers, and related equipment
• Design, implement, and support projects involving IT systems, including CCTV, door access systems, and other security solutions
• Conduct installation and troubleshooting for CCTV systems, access control systems, and related hardware/software
• Proactively monitor and maintain the health and performance of IT systems to ensure optimal uptime
• Collaborate with cross-functional teams to implement IT solutions and drive continuous improvement
• Liaise with clients to understand their technical requirements and provide efficient and effective support
• Contribute to the development and documentation of IT policies, procedures, and best practices
• Stay up-to-date with the latest technology trends and industry developments to provide valuable insights and recommendations

What we're looking for

• Minimum 1 year of experience in an IT support or engineering role, preferably in a similar industry
• Strong technical knowledge and hands-on experience with hardware, software, and networking technologies
• Experience with CCTV systems, door access systems, and related security solutions, including installation and maintenance
• Proven ability to manage and implement IT projects from planning to execution
• Excellent problem-solving and analytical skills to identify and resolve complex IT issues
• Effective communication and interpersonal skills to work collaboratively with clients and team members
• Ability to multitask, prioritize tasks, and work under pressure to meet deadlines
• Proven experience in providing exceptional customer service and support
• Certifications in relevant IT technologies (e.g., CompTIA A+, CCNA) would be an advantage

What we offer

• Performance-based bonuses
• Opportunities for overseas deployment
• Flexible work-life balance
• A collaborative and innovative work culture that will challenge and reward you

About us

Biztech Group Pte Ltd is a leading provider of IT solutions and services in the Paya Lebar East Region. With a strong focus on innovation and customer satisfaction, we have built a reputation for delivering cutting-edge technology and exceptional support to businesses of all sizes. Our diverse team of experts is passionate about driving digital transformation and empowering our clients to achieve their goals.

If you're an enthusiastic and skilled IT Engineer who is passionate about making a difference, we encourage you to apply now and join our dynamic team at Biztech Group Pte Ltd.

• Travelling required : Malaysia, Thailand & Europe (once a year)
• 100+ users across SEA regions
• Newly created role

about the company
My client is currently seeking an IT Executive capable of providing comprehensive IT support and managing incidents and requests for end users and infrastructure topics. This role is pivotal in ensuring the seamless operation of end user devices, IT systems, and networks.

about the job

• Provide IT support and manage incidents and requests related to end user devices, IT systems, and infrastructure.
• Ensure smooth operation of IT systems and networks, responding promptly to any issues and remediating situations appropriately.
• Address and resolve infrastructure issues in offices and boutiques.
• Deliver onsite support to various SEA locations and remote support for office and boutique users.
• Provide IT support to other Asia regions as required.
• Collaborate closely with the regional IT team and global IT department on operational topics, reporting, and project tasks.
• Act as the main point of contact for all IT support in SEA, liaising with end users, partners, and IT colleagues from HQ.
• Participate in IT-related projects, including boutique openings, office renovations/relocations, infrastructure projects, and event IT setup and support.
• Update and maintain project documents for any involved projects.
• Actively monitor IT services to identify technological incidents, liaising with the regional and global IT teams and partners.
• Properly administer users and devices, ensuring accurate records and configurations.
• Manage IT budget, procurement, and inventory, ensuring cost-effective solutions and proper documentation.
• Maintain IT documentation, including contracts and terms & conditions for services provided by IT vendors.
• Actively provide feedback on IT policies and procedures to ensure continuous improvement.
• Contribute to evaluating the current performance of IT services and help define and implement improvements.
• Provide ad-hoc IT support as requested by the Regional IT or Global IT department.

skills and experience required
Minimum of 5 years of experience in IT executive or a similar role. Strong technical knowledge of IT systems, networks, and end user devices.

Experience in project management, inventory management, budgeting, service delivery, and IT support.

Ability to work independently and as part of a team. Strong communication and interpersonal skills.

what's an offer
The permanent opportunity for an IT Executive, will pay a salary range of $ 4,000 - $ 4,800 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

1. Leading the IT Team, conduct regular performance of all team Manager

2. Conduct regulate training of the entire IT team of staff

3. Maintain the best relation with our clients

4. Conduct regular check of our business SOP, amend and improve it if necessary

5. Recruit the most suitable candidate from oversea, and make sure they had enough related experiences

6. promote our business to local hotels and expends our business

7. Travel to over sea to recruit suitable IT candidate and promote our business

8. To design a software for the company internal operation using, link the operation team and admin team.

9. Maintain the software

10. Solve any problem faced

IT Specialist mission is to coordinate and optimize operational tasks linked to our IT applications' environments. To be the point of contact in South East Asia for all IT Support related matters. Covering Incidents and request management, providing on-site and remote support, participate and anticipate projects and collaboration between respective departments, take charge of general IT administration and documentation. Be the person of contact for all IT related issues.

Our client, a leading firm with Asia presence is seeking to recruit an IT Manager for their helpdesk division.

Location: Central Singapore

Job Responsibilities:

• Lead the IT help desk team to provide first and second level technical support for end users to resolve system related issues
• Manage service requests and incident management processes to meet IT service quality SLAs
• To ensure that the standard ITIL based service delivery processes are well adhered to
• To identify opportunities to improve, optimize and automate current workflows and services for the firm
• To work across the Applications, Infrastructure and Security teams to resolve cross-functional issues
• To provide training and creating awareness to users on adoption of new technologies and initiatives, including creating user guides and training materials
• To guide the team on how to resolve the issues by identification of the root cause
• Other duties as assigned

Requirements:

• Degree in Information Technology, Computer Engineering or its equivalent
• Possess at least 7 to 10 years of relevant working experience in the IT industry
• Experience with IT service management tools, incident tracking and prioritization
• Experience in Microsoft Configuration Manager or Prior experience in SCCM is preferred
• ITIL certification level 2 would be an advantage
• Proficiency in Windows 10/11, Microsoft Office, Intune and Information Protection
• Familiarity with Microsoft Azure, SaaS applications, infrastructure, network and cybersecurity concepts such as Active Directory, Zero Trust, etc
• Management of Anti-Virus protection console
• Online collaboration tools (MS Teams, Cisco Jabber, WebEx, Zoom, etc.)
• Good written and verbal communication

Job Description

1. Overview of the Company’s IT Infrastructure:

• Team Size: The IT in-charge will support a team of approximately 30–40 employees.
• Key Software: Responsibilities will primarily include managing and troubleshooting: Microsoft Accounts: Including user management and support.
• SharePoint Server: For file storage, collaboration, and VPN access.
• Account Management: Oversee the number of users for both Microsoft and Adobe accounts.
• Equipment Management: Maintain and track IT equipment issued to staff, such as laptops, tablets, and related peripherals.
• Domain Management: Manage company domains, including DNS configurations, SSL certificates, and email domain records (SPF, DKIM, DMARC).
• While not immediately required, the IT in-charge may be sent for training on WESS System (operational software) and Infotech (HR and payroll software) to support these systems if needed in the future.

2. Day-to-Day Responsibilities:

• Provide support for Microsoft software and services, including account setup, troubleshooting, and updates.
• Manage SharePoint server access, monitor usage, and ensure data backups.
• Oversee and manage the number of user accounts for Microsoft and Adobe, ensuring licenses are appropriately allocated.
• Maintain an inventory of IT equipment (e.g., laptops, tablets, and accessories) and manage issuance to employees.
• Configure and maintain domain settings, including DNS records, email-related configurations (SPF, DKIM, DMARC), and subdomains.
• Renew and update SSL/TLS certificates and ensure timely domain renewals.
• Train staff on using Microsoft Teams and other core Microsoft services as needed.

3. Support and Troubleshooting Expectations:

• Employees will submit IT issues via a Google Form, and the IT in-charge is expected to resolve these issues within 3 to 5 working days if related to Microsoft, SharePoint, equipment, or domain configurations.
• Escalate issues outside of their scope (e.g., WESS System or Infotech) to the appropriate vendor or support contact.

4. Key Tools and Technologies:

• Manage and support Microsoft Services (e.g., Microsoft Teams, Office apps, and SharePoint).
• Oversee Adobe Accounts to ensure user access and compliance with license agreements.
• Monitor and maintain SharePoint Server and OpenVPN for secure remote access.
• Use domain registrar tools for DNS management, subdomains, and SSL configurations.

5. Security and Compliance:

• Ensure user accounts for Microsoft and Adobe meet security standards (e.g., password policies, multi-factor authentication).
• Monitor SharePoint backups and maintain readiness for disaster recovery scenarios.
• Secure IT equipment by ensuring proper configurations, access restrictions, and antivirus protections.
• Implement security features for domains, such as domain locking, SSL certificates, and two-factor authentication for domain registrars.

6. Team Training Responsibilities:

• Train staff on Microsoft Teams and other essential Microsoft tools to enhance productivity.
• Develop simple user guides for frequently used processes in Microsoft tools.

7. Performance Metrics:

• Meet the resolution timeline of 3 to 5 working days for reported Microsoft, SharePoint, equipment, or domain-related issues.
• Eoptimal allocation of user accounts for Microsoft and Adobe licenses.
• Maintain high uptime and accessibility for SharePoint server services.
• Ensure all IT equipment is inventoried, tracked, and issued effectively.
• Maintain up-to-date and error-free domain configurations and SSL/TLS certificates.

8. Expected Collaboration:

• Coordinate with department heads for user account requirements, IT equipment requests, and related support.
• Work with external vendors for advanced troubleshooting of SharePoint, Adobe, or domain services.
• Collaborate with management to recommend enhancements to Microsoft tools, SharePoint, IT equipment processes, or domain management strategies.

9. Onboarding and Initial Support:

• The IT in-charge will receive training on WESS System and Infotech software as a contingency for future support needs.
• Initial handover and training will cover current processes for managing Microsoft accounts, SharePoint, Adobe licenses, IT equipment inventory, and domain management.

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

• Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
• Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
• Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITY

As an IT Operator, you will play a key role in overseeing the availability and performance of the IT systems, infrastructure, and processes that support our data operations. Your responsibilities will include proactively monitoring and addressing potential issues such as batch delays, FileSystem errors, and system anomalies.

Key Responsibilities:

1. Batch Job Management: Monitor end-of-day batch processes to ensure timely initiation. Conduct initial analysis of failures, perform recovery actions, and escalate to relevant stakeholders when needed. Check critical job milestones to ensure completion on schedule.
2. Application System & Infrastructure Monitoring: Continuously monitor alerts for any issues with applications, servers, services, disk space, or other system resources, and notify support teams when necessary.
3. Service Requests & User Support: Handle user requests such as running one-time jobs, scheduling new tasks, copying/resending files, troubleshooting transactional issues, and involving experts when required.
4. Software Release Support: Assist in supporting software releases by pausing and resuming batch jobs as needed, ensuring that all systems are operational for post-release user testing.
5. System Patch & Upgrade Support: Support the execution of regular system patches and third-party upgrades, ensuring minimal disruption during these activities.
6. Disaster Recovery & Business Continuity: Maintain awareness of disaster recovery plans to ensure continuous operations and minimize disruptions in the event of a disaster.

Required Skills & Experience:

• Batch Processing: Familiarity with batch job processing and troubleshooting.
• TWS (Tivoli Workload Scheduler): Proficient in TWS for creating and analyzing plans, as well as troubleshooting issues related to job failures and system resources.
• Scripting: Strong knowledge of Unix Shell scripting.
• TWS Administration: Experience with TWS functions, including installation, configuration, maintenance, and troubleshooting.
• Expert Troubleshooting: Expertise in resolving issues with the Master Domain Manager, FTA Unlinks, failed jobs, and full file systems.
• Ticketing Tools: Experience with Jira and HP Quality Center for managing and tracking issues.
• System Performance Monitoring: Proven experience in system performance evaluation and tuning to optimize efficiency.

Additional Responsibilities:

• Risk Management: Proactively identify risks and raise issues with the client team along with mitigation plans.
• Business Process Management: Support Business Continuity Planning (BCP) and process documentation/analysis.
• Leadership & Organization: Ability to plan, organize, lead, and manage tasks efficiently.

Communication & Coordination:

• Strong communication skills for collaborating with staff at all levels.
• Advanced customer service capabilities.
• Ability to schedule and facilitate meetings with both offshore and onsite teams.

Financial & Control Activities:

• Ability to detect anomalies in financial reports, budgets, and other documents.
• Experience in resource management and performance reviews.
• Capability to manage tasks related to forecasting, financial projections, and segregation of duties.

Job Purpose

The IT Executive is responsible for providing day-to-day IT support, managing and maintaining IT infrastructure, including audio-visual (AV) systems, computers, telephone systems, network devices, and cloud-based services. The role also involves ensuring the security and efficiency of IT operations, managing vendors and procurement, handling system upgrades, and ensuring compliance with organizational policies. The IT Executive will play a key role in project management, IT inventory management, and generating detailed reports for management.

Principal Accountabilities

End-User IT Support & Maintenance

1. Provide technical support to end-users for hardware, software, and network-related issues.
2. Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
3. Set up and maintain IT equipment for both in-office and remote users.
4. Provide AV (audio-visual) support for meetings, webinars, and events (e.g., projectors, sound systems, video conferencing tools).
5. Manage telephone systems, ensuring proper maintenance and troubleshooting.
6. Maintain IT documentation, including user guides and troubleshooting procedures.

Network & Firewall Management

1. Manage and maintain the organization’s network infrastructure, including routers, switches, and wireless access points.
2. Configure, monitor and update the FortiGate firewall to ensure network security.
3. Conduct regular reviews of firewall and network logs to detect and mitigate security threats.
4. Ensure network performance is optimized and secure for all users.

IT Systems Administration

1. Manage the organisation’s IT infrastructure, including servers, network devices, workstations, and cloud services.
2. Administer Active Directory, Google Workspace, and Microsoft 365 platforms for user account management.
3. Conduct regular system updates, patches, and security upgrades to ensure stability and security.
4. Implement monitoring tools (e.g., Datto & Kesaya 365) to ensure system performance and uptime.
5. Document IT configurations, network diagrams, and system procedures to ensure knowledge continuity.

IT Project Management

1. Lead and support IT-related projects, such as system upgrades, infrastructure enhancements, and software implementations.
2. Coordinate with internal stakeholders to gather requirements and ensure project goals are met.
3. Develop project plans, timelines, and budgets.
4. Provide regular updates to management on project status and deliverables.

IT Inventory Management

1. Maintain and update the IT asset inventory, ensuring all software and hardware components are tracked.
2. Conduct regular audits to ensure IT assets are accounted for and up to date.
3. Manage IT equipment lifecycle, including procurement, deployment, and decommissioning.

IT Security & Compliance

1. Implement security controls to protect the organization’s data and IT systems.
2. Conduct regular security audits and vulnerability assessments.
3. Ensure compliance with data protection regulations (e.g., PDPA, GDPR).
4. Manage security tools such as firewalls, endpoint protection, intrusion detection systems, and VPNs.
5. Implement encryption protocols and multi-factor authentication (MFA) to secure sensitive systems.
6. Interpret reports to identify trends and areas for improvement in IT operations.
7. Document IT processes, policies, and system configurations for reference and compliance purposes.

Job Specification

Qualifications and Experience

1. Diploma/Degree in Information Technology, Computer Science, or related field.
2. At least 2-4 years of experience in IT support and infrastructure management.
3. Experience with Google Workspace administration is preferred.
4. Experience managing FortiGate firewalls and network infrastructure is preferred.
5. Experience in IT project management is an advantage.
6. Familiarity with IT policy development and compliance.

Additional Skills and Knowledge

1. Strong technical troubleshooting skills for end-user support and IT systems.
2. Proficiency in managing Google Workspace, firewalls (preferably FortiGate), and network devices.
3. Knowledge of AV equipment setup and maintenance.
4. Ability to manage IT inventory and procurement processes.
5. Ability to generate and interpret detailed IT reports for management.

Desired Behavior

1. Strong problem-solving and analytical skills
2. Proficiency in AWS cloud technologies
3. Expertise in IT project management methodologies
4. Excellent communication and stakeholder management skills
5. Strong communication skills to interact with both technical and non-technical staff.
6. Proactive approach to vendor relationship management
7. Strong understanding of IT security best practices
8. Ability to work independently with minimal supervision

• Provide daily administration support including scheduling of meetings, planning team bonding activities and documentation, incidents and request handling for the department.
• Prepare weekly and monthly report for Management to review
• Conduct small group training for Service Request Readiness (SDR)
• Assist in maintaining IT asset inventory which include tagging and updating
• Liaising with vendors, purchasers, requesters, Finance and suppliers on discrepancy in documents such as POs and DOs
• Ensure proper documentation, incidents / request handling till closure
• Conduct period review and analysis of incidents / requests, monthly data extraction and report consolidation
• Execute IT service requests including coordination and communication with relevant support parties
• Provide recommendation and improvement, modification for existing SOP from time to time
• Initiate sourcing of hardware and software and obtain quotations for comparison to meet business units’ requirements
• Negotiate with external vendors for best terms and conditions of the purchases
• Keep track purchase summary
• Maintain records and databases containing information regarding company’s software, licenses and warranties

Requirements :

• Minimum 1 years of experience in an IT support or administration role
• Nitec / Diploma in Information Technology
• Ability to work independently and as part of a team
• Proficiency in MS Office
• Excellent communication and problem-solving skills
• Good interpersonal skills & office organisation skill

Please send your detailed resume in MS Word format to [email protected] with

• Education level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description

• Configure and manage critical systems, including Active Directory (AD), telephony, video conferencing, access points (AP), firewalls, VPNs, and more. Monitor and analyse the performance of LANs, WANs, and wireless networks to ensure optimal functionality.
• Configure laptops and desktops for new and existing staff, perform system backups, and handle disaster recovery (DR) as needed. Ensure all automatic system backups are in place.
• Apply system patches after hours to maintain system stability and security. Perform routine system checks to ensure continuous operations.
• Work with third-party support vendors to resolve technical issues. Participate in IT auditing and documentation to ensure compliance with company policies.
• Provide IT support for approximately 200 users, managing user accounts and roles within the ERP system. Troubleshoot login issues, assist with basic system navigation, and resolve minor technical problems.
• Monitor ERP system performance, address minor issues, apply updates, and generate routine reports for departments like finance, HR, and inventory. Customize reports based on user requirements.
• Maintain documentation for common IT processes, user guidelines, and troubleshooting procedures. Optionally, assist with creating and launching new business processes within the company.
• Perform routine backups, monitor system security, and follow compliance protocols under the guidance of the IT team.

Requirements

• Diploma or Degree in IT/Computer Science.
• Possess CCNA / Microsoft certification.
• Proven experience in providing technical support in a corporate IT environment.
• Experience with Veeam and Microsoft 365 administration.
• Familiarity with leading wireless vendors’ products (Cisco/Meraki, Aruba/HPE, Ruckus) is advantageous.
• Knowledge of virtualization technologies such as Hyper-V and VMware is a plus.
• Strong communication and administrative skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

About Us:

From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Provide technical support to users experiencing technical issues with hardware, software, and network systems.
• Diagnosing and resolving problems related to computer systems, software, and hardware.
• Assisting in the installation and maintenance of network infrastructure and management.
• Create and design application/ system use MS Sharepoint/Power Apps/ Power BI/ Power Automate.
• Implement solution (coding, testing, deploying applications, training users).
• Maintain solution (debugging, performance-tuning, enhancing, upgrading applications, managing solution life cycle).
• Solution consulting (interviewing users to identify challenges & issues, proposing solutions to the issues from applications perspective).
• Support on Infrastructure Maintenance (File Server maintenance/ any Server/ Network related matters & etc).
• Coordination with HQ or global IT team on server maintenance, security issues, patch releases &/ or critical IT issues (e.g. carrying out tests and investigations); participates in global IT weekly and monthly meeting.

Requirements:

• Minimum Diploma in Computer Science, Information Technology or any related field.
• Minimum 3 years of experience in application development and technical support.
• Familiarity and experience with Microsoft Windows 10/11, Windows Server, Microsoft Platform, and Networking.
• Be able to enjoy learning new technologies and be willing to cross over multiple skill areas (e.g. infra, server, network) as necessary.
• Proven ability to work creatively and analytically in problem-solving.
• Good team player with positive attitude.
• Only Singaporeans need to apply.

Opportunities:

• Opportunities to join training / take certification exam when project assignment requires it (Application, Server, Security etc).
• Opportunities to specialize in Server Management, Network, project management, automation, application platform management.
• Opportunities to travel local or overseas.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.