Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Main Responsibilities

Application monitoring responsibilities

• Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams)

• Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests.
• Problem management and continuous improvement
• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The Support analyst should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

• Candidates should have 5+ years experience in application support activity.
• ITIL certification.
• Good understanding of Capital Markets Domain and Exposure to Capital Market FO/BO systems
• Understanding of trade life cycle, financial products (Treasury, FX, Bonds, Credit, IRD…)

Should be able to do

• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Appetite for continuous improvement and automation.
• Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.
• Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self motivated and excellent team player.
• Strong perseverance and diligence towards attaining goals and effective time management.

Optional

• General banking and finance understanding and knowledge
• Experience in reconciliation system like Intellimatch

Finance Analyst

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class MNC Healthcare company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.

The Finance Analyst, will:

Support the overall forecasting, planning and analysis activities of the FP&A team. Candidate will be supporting on actuals financial close cycles and planning activities, including performing financial analysis for decision support to business partners, ongoing finance function improvement projects, around optimization of reports, analytics, and business support processes.

Major Duties and Responsibilities

Financial Planning and Analysis

Reporting & Analytics

• Business Partnering with senior stakeholders, local and regional Finance Teams
• Deliver standard reporting and performance analytics
• Review quarterly report with business partners
• Identify Risks and Opportunities that give insight to Business Finance Partners and drive decisions
• Perform ad hoc reporting & performance analytics e.g., GP Analysis, Price Volume, Budget vs Actual reports, among others
• Optimizing report efficiency through digital enabled tools

Planning & Forecasting

• Business partnering with senior stakeholders, local and regional Finance teams
• Business plan, latest thinking support and Data analysis and trend/forecast reporting
• SME for planning templates revamp/ enhancement, with efficiency optimization
• Lead balance sheet forecasting and forecast alignment for the business
• Ensure P&L/Balance Sheet and Headcount plans are updated correctly in the systems (Anaplan / Bravo)

Decision Support:

• Conduct complex financial, accounting, planning analysis
• Challenge business assumptions and support business partners on financial issues

Other Activities:

• Drive continuous improvement activities
• Support ad hoc requests / projects
• Ensure policies and procedures are followed

Perform data profiling, data cleansing, mapping activities, and fit gap analysis as well as User Acceptance Testing (UAT) if required

Ensure data integrity during system integration and drive solutioning across Global and Regions

Follow through system issues identified to closure

Requirements

• Minimum of a Bachelor’s Degree in Accounting & Finance/ Business
• Minimum 3 years of Audit/ Finance experience
• Knowledge of general finance/accounting processes, independent thinking, and strong planning/prioritization are critical to success.
• Must be able to challenge status quo and a continuous improvement mindset
• Intermediate to advanced use of Microsoft Office is required

Interested parties, please apply through this link https://jnj-apac.talent-pool.com/projects OR click on APPLY button.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Experience: 3-5 Years

Role: Business Analyst

Key Skills:

• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Practical knowledge of scripting languages, preferably Python / Java
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations.

Key Responsibilities:

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

• Ability to multitask effectively

What you will do:

As a Pricing Analyst, this role will be responsible for supporting the Product and Sales organizations with price administration and quote analysis. To be successful, this role requires technical and application knowledge to administer ERP system prices and discount structures as well as the ability to conduct price and margin analysis.

In addition to the primary responsibilities as pricing analyst, this role will also serve as a lead in defining areas of opportunities to better align pricing structure and efficiency. This will require working with various teams on continual improvement projects intended to simplify quoting process and improve overall price administration.

How you will do it:

• To maintain pricing in various ERP systems for Fire Suppression, Fire Detection and Controls (in future)
• Work with the regional pricing teams to define and monitor procedures necessary to ensure consistency across pricing actions and decision-making
• Operate as part of a focused pricing organization (matrix) embedded in the business
• Regularly conduct pricing and process analyses to identify opportunities for improving business performance

What we look for:

• Experience with pricing systems and administration, preferably SAP
• Strong analytical skills/comfort with managing and analyzing data
• University degree or equivalent combination of education and experience
• Communication and influence ability to gain buy-in/ commitment from stakeholders
• Confident and comfortable in leading discussions with business partners
• Ability to identify and prioritize key issues in order to resolve roadblocks
• Technical skills - Broad experience with sales, sales support and/or customer relationship functions preferred
• In addition to pricing, should be knowledgeable in sales process (quote to delivery)
• Experience with ERP and/or Pricing systems

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Description & Requirements

Develop user interfaces using React.js and other modern front-end framewor

• Create responsive and visually appealing web pages.

• Implement state management using tools like Redux.

• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.

• Design, develop, and maintain server-side logic using Java and related technologies.

• Implement and maintain RESTful APIs to facilitate communication between the front-end and back-end systems.

• Design, develop, and deploy microservices using Java-based frameworks (e.g., Spring Boot).

• Implement communication protocols between microservices, such as REST or message queues.

• Write complex SQL queries and manage database interactions.

• Work with both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.

Expertise in Java and JavaScript technologies, specializing in data structures, algorithms, and full-stack development. The ideal candidate will have hands-on experience designing, developing, and maintaining scalable web applications using React, Angular, Vue.js, Spring Boot, and Hibernate in both monolithic and microservices architectures.

Key responsibilities include developing front-end solutions with React and TypeScript, back-end APIs using Spring Boot, and managing databases like MySQL and PostgreSQL. The role requires proficiency in cloud services such as AWS EC2, AWS S3, and experience with Kafka for asynchronous communication. Familiarity with CI/CD processes using Jenkins, and unit testing with JUnit and Mockito is essential. The candidate will work closely with cross-functional teams to deliver high-performance and secure applications.

Key Technologies:

• Frontend: JavaScript, React, Angular, Vue.js, HTML5, CSS3, SCSS, TypeScript

• Backend: Java 8+, Spring Boot, Hibernate, JPA, Redis, Kafka, RESTful APIs

• Databases: MySQL, PostgreSQL, MongoDB

• Cloud: AWS (EC2, S3), PCF

• Version Control: GIT, Bitbucket

• Testing: JUnit, Mockito, Jasmine, Karma

• Oracle Certified Java Standard Edition Developer

• Strong experience with microservices architecture and cloud infrastructure"

Requirements:

• Bachelor’s degree in computer science or a related field.

• Proven experience as a Full Stack Developer with a focus on Java, microservices, and React.

• Strong understanding of software development principles and best practices.

• Experience with version control systems, particularly Git.

• Excellent problem-solving and communication skills.

Technology Stack :

HTML5, CSS3, SCSS, Bootstrap, JavaScript, Typescript, jQuery,

AngularJS, Angular 17, Ngrx, NodeJS, ExpressJS, Jasmine, karma, Jest, i18n, Angular Material,

Responsive Web Design, ReactJS, Adobe analytics, Adobe launch, pdfMake, d3JS, npm packages, Java, Spring boot, Micro services, API integration, Maven, Python

IDE: IntelliJ, Webstorm, Visual Studio Code, Splunk Dashboards, Postman.

CI/CD: Jenkins, Bit bucket, Jira, Confluence, Bamboo.

Responsibilities

· Analyse, develop, enhance, debug, support, maintain, test applications

· The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

• Understand each business unit's Role & Access provisioning processes

• As a role maker Review and Create Business Policies and Roles in identity Management System

• Understand and Validate the Application or Department level Role Matrix.

• Follow-up on Consolidated Access certification feedbacks/queries

• Perform target account reconciliation against the Identity Management system,

• Help the IDM team by completing the daily tasks assigned

• Provide administrative support to IDM team

• Maintains a High level of quality and productivity per standards

• Comfortable working independently with minimal supervision

• Strong verbal and written skills

• Excellent computational ability

• Effective communication skills

Key Domain/ Technical Skills

Ø Knowledge on access control, preferably RBAC (Role Based Access Control)

Ø Strong knowledge of Oracle SQL and proficient in writing complex SQL queries

Ø Practical knowledge of scripting languages, preferably Python / Java

Ø Hands on experience with Reporting tools

Ø Comprehensive knowledge in User Access Management and Application Access Matrix

Ø Comprehensive knowledge in Identity Management implementations

• Min 3 years of experience.
• At least 5 years of data-related working experience, with at least 3 years of hands-on experience in data management and data analytics in the finance, investment, banking, and asset management industries.
• Good understanding of the principles, key controls and processes relating to data management.
• Good at working with details and is meticulous in operations and tasks.
• Good understanding of data modelling.
• Good understanding on OLTP, Data Lake, Lakehouse technologies that may include knowledge of Snowflake, S3, AWS Glue, DeltaLake, DataBricks.
• Good understanding of CI/CD pipelines, DevOps, DataOps, and their applicability in financial services.
• Experience in working with databases using database technologies (e.g. MS SQL, Snowflake, Redshift and PostgreSQL) and data integration products (e.g. Informatica, Data Factory, Bash).
• Extensive data-related experience in programming languages eg Python, SQL, Scala, Javascript, and similar.
• Experience in working with business intelligence and data visualization tools e.g. Tableau, PowerBI.
• Experience with SDLC methodology and/or agile methodologies like Scrum and Kanban and its related applications eg Confluence and JIRA.
• Good team player, with strong analytical skills and enjoys complex problem solving.
• Experience in data engineering platforms and virtualization eg Denodo, Jupyter, O365.
• Excellent written and spoken English and strong presentation skillsets.
• Strong inter-personal and people leadership skills to interact with diverse stakeholders.

Responsibilities:

• Working closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Implement and design robust and scalable solutions to meet business needs and take operational considerations into account. Demonstrate technical expertise in the assigned areas.
• Manage operations and maintain SLAs. Implement automation in data management. Collaborate with data engineering, architecture, and governance.
• Perform data and metadata quality, modeling, lineage, cleansing, onboarding, registration, discoverability, access controls, migration, optimization, and cataloging. Execute, maintain and manage the whole data lifecycle.
• Conduct requirement workshops with stakeholders, analyze and translate business and other requirements holistically into data strategies, plans, and actions.
• Cover all aspects of data distribution and data service.
• Design and implement scalable data pipelines and data service modules with robustness in mind to support the growing demands from business users.
• Analyze and resolve day-to-day operational incidents and advisory to business users.
• Listen to upstream changes, perform impact analysis and mitigate-modify-implement.
• Do impact analysis, inform and distribute to downstream users and applications.
• Analyze systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) to identify actionable trends for continual improvements.
• Data, application, and system checking and testing (eg UAT), CICD and go-live.

Main Responsibilities:

• Collaborate with business stakeholders on business and non-functional requirements to ensure they are well gathered and documented, translate to specifications.
• Perform analysis (data, business process mapping, system flows), business case and functional documentation, and facilitate workshops on requirement discussions/gathering.
• Perform technical reviews, test scenario creation and reviews, testing and support deployment for IT projects
• Lead discussion with APAC IT teams, Head Office teams and/or vendors to identify appropriate IT solutions, establish scope and timeline, and monitor the deliverables are achieved on time and with quality
• Proactive communications and status update to business stakeholders, and IT management.
• Ensure effective solution/application support to business users and issue resolution within agreed service level by working with the respective IT/vendor teams. Provide link between end users and development team regarding software functionality.
• Support Project Team to manage vendors to deliver application evolutions, maintenance and support tasks.
• If you are someone with great adaptability and interpersonal skills, enjoy taking challenge with a diagnostic approach, this is the role for you!

Minimum Requirements:

• Minimum 3 years Experienced
• Bachelor’s degree in Computing / Information Systems or related field
• Excellent communications skills both written and spoken, and presentation skills
• Good knowledge of software development life cycle and understanding of the building blocks of the information system: application layers, infrastructure and security.
• Knowledge/experience in Low-code technology, Dashboarding tool (Qliksense etc), data analytics techniques
• Knowledge/experience in the Shipping/logistics industry will be advantageous

Interested parties, please click the "Apply Now" below,

We regret that only shortlisted applicants would be notified.

Evonne Png Wen Xuan | REG No : R22105531

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job description:

We are looking for experienced Interfaces Analysts for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software. You will provide analysis for, expertise in, and technical assistance with the creation and maintenance of an electronic data interchange (“EDI”) system to facilitate the transfer of information between the customer’s current (non-Epic) software systems and their Epic applications. You will be responsible for EDI system analysis and design, as well as development, implementation, support, testing and troubleshooting of the interfaces that allow Epic’s customers to transfer data between their software systems.

Job requirements:

· Bachelor’s degree or higher in engineering, computer science, math, information systems or a related field

· 1+ years of experience in technical project management, including design, development, testing, implementation and maintenance of interfaces to Epic software. Must have supported an Epic software go-live or upgrade.

· Hold appropriate Epic certifications in:

• Bridges Interface application
• A major Epic software application
• Chronicles and Cache programming

Skills and competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Pass Epic’s standard pre-hire assessment test for the role
• Demonstrated judgment in handling escalations

Who Are We?

We are a regional Robo-Advisory platform (www.autowealth.sg), based in Singapore. We are in the exciting FinTech sector and we are one of the earliest Robo-Advisory platforms serving the retail market to be licensed by MAS.

Through our innovative technology, we have digitized and automated the entire investment advisory value chain - from investment consultation to portfolio construction to investment management!

With our proprietary algorithm, we have outperformed ALL unit trusts with a similar global investment mandate available in Singapore over the last 3 years. Yet, through automation, we were able to keep our workforce lean and provide such services at approximately ¼ the fees of traditional financial services.

Since launch, we have amassed thousands of clients, including Fortune 500 MNCs, & hundreds of millions of AUM, and have since been featured on Channel NewsAsia, Fintechnopreneur, Straitstimes, Business Times and Zaobao.

We are backed by 2 listed financial institutions.

Specific Responsibilities:

Front-end operations including

• Customer acceptance checking and onboarding including

1. Review documented evidence for accuracy and against self-assessed KYC/AML/CDD checklists for customer approvals
2. Coordinate acquisition of supporting information for account opening and financial situation documentation
3. Verify documents and customer identities
4. Conduct periodic reviews of onboarded customer accounts for money laundering, CFT, and Proliferation Financing warning signs

• Answering clients’ queries and assisting with requests.

Back-end operations including

• Fund injections
• Facilitating trade executions
• Perform trade reconciliation which includes

1. Resolve breaks to manage the associated risks
2. Conduct checking, valuing, and reconciliation of portfolios
3. Identify portfolio exceptions and breaks to conduct resolution activities
4. Identify relevant general ledger and sub-ledger accounts used in product accounting for key transactions

• Identifying and solving issues relating to the performance and efficiency of the business operation

What Should Your Background Be?

• Graduated with a Polytechnic Diploma
• Nice to have: specialisation in finance
• Nice to have: experience in client facing roles

What is in for you

1. Gain experience in the full spectrum of wealth management value chain
2. Learn how to engage retail investors & vendors professionally
3. Gain an understanding of financial technologies

JOB SUMMARY

• Collaborate with Client Insights team members to produce actionable insights that inform product and strategic business choices.
• Assist in drafting research briefs and designing questionnaires for quantitative survey research.
• Set up, test, and implement surveys across digital banking channels utilizing the Qualtrics XM platform.
• Conduct analysis on raw survey data, including charting, statistical evaluation, and verbatim analysis.
• Utilize statistical tools and models (e.g., correlations, causation, driver analysis) to perform in-depth analysis.
• Develop self-service Tableau dashboards for stakeholders, including Product Owners, Designers, Developers, and Insights practitioners.
• Communicate consumer insights effectively through comprehensive data visualizations, written reports, and engaging presentations for both virtual and in-person stakeholders.
• Employ proactive problem-solving skills to quickly formulate recommendations based on qualitative and quantitative data.
• Exhibit strong collaboration skills and a passion for understanding business and user needs.
• Advocate for customer-centric approaches in product development, serving as the client's voice within the organization.
• Collaborate with external research partners and internal governance teams to ensure compliance with IT and risk management standards while meeting other governance requirements.
• Participate in the operational elements of the insights team, including overseeing the workload and adhering to internal regulation requirements.
• Commit to delivering high-quality work with a proactive approach to action and problem-solving.

RESPONSIBILITIES

Business

• Actively develop an awareness and understanding of the wider business, economic and market environment within which the Group operates

Processes

• Support the standardised Research and Insights operating rhythm including research planning & prioritization, performance tracking and stakeholder engagement model

Risk Management

• Identify, assess, and support the control risks related to the Bank’s use of external agencies and advise on risk mitigation approaches.

Governance

• Understand the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to ensure we achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, and support to mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Research Managers
• CX Design Team
• Commercialisation Team
• Chief Product Owner (CPO) teams
• Internal Data team

Our Ideal Candidate

• Degree in Marketing, Business, Statistics, Data Science, Information Design, Psychology or a related field (or equivalent practical experience)
• 3+ years’ of experience in supporting the design and execution of quantitative research studies including analysis and final report presentation to stakeholders.
• Operating knowledge of Qualtrics XM Platform (or similar) including survey build, dashboarding, TextIQ and reporting
• Knowledge of data analysis tools and visualisation software, such as R Studio, Tableau or PowerBI
• Previous experience in managing big data sets advantageous.
• Strong Microsoft & Excel Skills
• Solid presentations skills
• Experience in qualitative research an advantage

Role Specific Technical Competencies

• Research Analysis
• Partnership Management
• Business Analytics
• Data Governance and Management
• Business Acumen
• Project Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Description & Requirements

Develop user interfaces using React.js and other modern front-end frameworks.

• Create responsive and visually appealing web pages.

• Implement state management using tools like Redux.

• Collaborate with UX/UI designers to ensure a seamless and intuitive user experience.

• Design, develop, and maintain server-side logic using Java and related technologies.

• Implement and maintain RESTful APIs to facilitate communication between the front-end and back-end systems.

• Design, develop, and deploy microservices using Java-based frameworks (e.g., Spring Boot).

• Implement communication protocols between microservices, such as REST or message queues.

• Write complex SQL queries and manage database interactions.

• Work with both relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases.

Expertise in Java and JavaScript technologies, specializing in data structures, algorithms, and full-stack development. The ideal candidate will have hands-on experience designing, developing, and maintaining scalable web applications using React, Angular, Vue.js, Spring Boot, and Hibernate in both monolithic and microservices architectures.

Key responsibilities include developing front-end solutions with React and TypeScript, back-end APIs using Spring Boot, and managing databases like MySQL and PostgreSQL. The role requires proficiency in cloud services such as AWS EC2, AWS S3, and experience with Kafka for asynchronous communication. Familiarity with CI/CD processes using Jenkins, and unit testing with JUnit and Mockito is essential. The candidate will work closely with cross-functional teams to deliver high-performance and secure applications.

Key Technologies:

• Frontend: JavaScript, React, Angular, Vue.js, HTML5, CSS3, SCSS, TypeScript

• Backend: Java 8+, Spring Boot, Hibernate, JPA, Redis, Kafka, RESTful APIs

• Databases: MySQL, PostgreSQL, MongoDB

• Cloud: AWS (EC2, S3), PCF

• Version Control: GIT, Bitbucket

• Testing: JUnit, Mockito, Jasmine, Karma

• Oracle Certified Java Standard Edition Developer

• Strong experience with microservices architecture and cloud infrastructure"

Requirements:

• Bachelor’s degree in computer science or a related field.

• Proven experience as a Full Stack Developer with a focus on Java, microservices, and React.

• Strong understanding of software development principles and best practices.

• Experience with version control systems, particularly Git.

• Excellent problem-solving and communication skills.

Technology Stack :

HTML5, CSS3, SCSS, Bootstrap, JavaScript, Typescript, jQuery,

AngularJS, Angular 17, Ngrx, NodeJS, ExpressJS, Jasmine, karma, Jest, i18n, Angular Material,

Responsive Web Design, ReactJS, Adobe analytics, Adobe launch, pdfMake, d3JS, npm packages, Java, Spring boot, Micro services, API integration, Maven, Python

IDE: IntelliJ, Webstorm, Visual Studio Code, Splunk Dashboards, Postman.

CI/CD: Jenkins, Bit bucket, Jira, Confluence, Bamboo.

Experience: 6+ Years

Role: System Analyst

Key Skills: Market Risk, Credit Risk

Key Responsibilities:

• Self-motivated risk management professional with an interest in delivering strategic change solutions to enable effective solutions around traded risk management
• Good understanding of key market risk concepts (eg. traded products, VaR, stress testing, risk/limit management)
• Good understanding of key credit risk concepts (eg. traded products, counterparty risk, credit approval process, limit management, excess management)
• Strong technical knowledge specially in Murex domain
• Good business domain knowledge of banking & trading book
• Good understanding of datamart and simulation module in GMP
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders
• Strong influencing skills to achieve alignment up and down the organization
• Experience in implementing large-scale,highly available applications or other large project implementation
• Proven result-oriented person with a focus on delivery
• Good understanding and experience in software development cycle.

Key Requirements:

Required Skills

• Experience working with MUREX
• Functional understanding of counterparty risk and pfe
• Experience in product pricing methodologies
• Experience in VaR, MRA, MRE Configurations
• Understanding of the model assignments, market data, Rate curves etc.
• Understanding of simulations and datamart module
• Strong technical & functional background.

Optional Skills

Education:

• Bachelor's or Masters degree in computer science, engineering or in Finance domain
• Related professional/technical qualification will be advantageous although not mandatory
• Strong Murex Knowledge

Responsibilities

• Self-motivated risk management professional with an interest in delivering strategic change solutions to enable effective solutions around traded risk management
• Good understanding of key market risk concepts (eg. traded products, VaR, stress testing, risk/limit management)
• Good understanding of key credit risk concepts (eg. traded products, counterparty risk, credit approval process, limit management, excess management)
• Strong technical knowledge specially in Murex domain
• Good business domain knowledge of banking & trading book
• Good understanding of datamart and simulation module in GMP
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Ability to identify, monitor and manage project risks, issues and dependencies, and agree appropriate solutions with sponsors and key stakeholders
• Strong influencing skills to achieve alignment up and down the organization
• Experience in implementing large-scale, highly available applications or other large project implementation
• Proven result-oriented person with a focus on delivery
• Good understanding and experience in software development cycle

Required Skills

• Experience working with MUREX
• Functional understanding of counterparty risk and pfe
• Experience in product pricing methodologies
• Experience in VaR, MRA, MRE Configurations
• Understanding of the model assignments, market data, Rate curves etc.
• Understanding of simulations and datamart module
• Strong technical & functional background.
• Bachelor's or Masters degree in computer science, engineering or in Finance domain
• Strong Murex Knowledge

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTokcsponsorship of a visa

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction

The Product Strategy & Operations team is part of the TikTok Global Monetization Product & Technology organization and holds a strong advertiser focus and a dedication to technical excellence. We work with advertisers from all verticals, such as eCommerce, Retail, Travel, Media & Entertainment, etc, to make TikTok the most immersive and frictionless advertising experience for consumers to discover and purchase products, content and services, and for advertisers to generate and capture new and existing demand at the point of discovery. We are on the critical path to delivering TikTok's Ads revenue and working on building the next-generation performance ads solution for TikTok.

Responsibilities

- Data Analysis and Reporting: Analyze complex data sets to identify business and market trends. Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions.

- Data Interpretation and Strategy Development: Interpret data and analyze results using statistical techniques. Provide actionable insights and recommendations to drive go-to-market strategies

- Collaboration with PSO to understand their data and reporting needs. Ensure that BI solutions align with business objectives.

- Data Quality and Management: Oversee the data collection, storage, and retrieval processes. Ensure accuracy and consistency of data.

- Project Management: Lead BI projects, including planning, execution, monitoring, and closure. Ensure that projects meet business requirements and are delivered on time.

- Tool and Technology Proficiency: Use BI tools (like Tableau, Power BI, etc.) and database languages (like SQL) to create and manage BI solutions.

- Training and Support: Provide training and support to users on new reports and dashboards. Foster a data-driven culture within the organization

Qualifications

Minimum Qualifications

- Bachelor degree or above, with 5+ years of experience in data analysis, business insights development, and working across global teams.

- Minimum 3+ years of experience in strategy and operations role

- Strong analytical, organizational, and interpersonal skills, combined with excellent verbal and written communication skills.

- Experience using BI tools (like Tableau, Power BI, etc.) and database languages (like SQL) to create and manage BI solutions.

- Detail-oriented, with interest and proven ability to work in a fast-paced, multi-cultural and multi-functional environment, and manage a high-volume workload efficiently.

Preferred Qualification

- Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up; thrive in ambiguity.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

12 months renewable contract through Encora

Technical expertise regarding data models, database design development, data mining, clustering and segmentation techniques

• Strong knowledge of and experience with reporting packages (Cognos), databases (SQL etc), programming (Python/R and ETL frameworks)

• Prior experience in handling Python libraries: Pandas, Numpy, Scikit learn, Python Dash, Bokeh, Matplotlib

• Strong Knowledge in statistics and statistical packages for analysing datasets (Excel, SPSS, SAS, Python etc)

• Must have Visualisation knowledge and able to create dashboards in Tableau and PowerBI

• Need to have hands-on experience in Tableau server (Publishing workbook, Administration settings)

• Knowledge in java, C/C++, RTOS QNX is added advantage

• Proven working experience as a data analyst or business data analyst preferred

• 5 to 8 years of relevant expertise.

• Degree in Computer Science, Electrical/Electronic Engineering/Information Management or Statistics

About the role

The incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.

What you will be doing

• Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders
• Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management
• Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L
• Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities
• Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse
• Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops
• Support the OpEx core team in OpEx-led events and group collaterals

The successful candidate

• Degree or Masters in Logistics, Supply Chain Management, Engineering, or Business with a relevant specialization
• Awareness and understanding of lean principles and continuous improvement tools
• Strong in data crunching and analysis
• Proficient in Microsoft PowerPoint and Excel (including pivot tables)
• Knowledge in VBA / SQL / database management structure is not necessary but will be a plus
• Comfortable with presenting and communicating with customers and stakeholders within all levels of the organisation
• Good and adaptive team player with strong interpersonal skills

Mon to Fri 8.30am to 5.30pm

Job Purpose:

To help company manage the various key systems and develop integration strategy according to the company’s strategic IT direction.

Job Description:

1. Support Finance department to resolve and analyze issues with Dynamic 365 Finance.

2. Support Commercial team to resolve and analyze issues with billing system.

3. Support Operation team to resolve and analyze issues with ship operation system.

4. Manage and enhance existing 3rd party systems integration with Dynamic 365 Finance.

5. Help identify business requirements and develop solutions to address those requirements.

6. Help design, setup and maintain company centralized data vault, which is a key initiative to take ownership of company data.

7. Work with stakeholders to identify and develop integration mechanisms of 3rd party system with centralized data vault.

8. Provide recommendations to keep pace with technological advancement in Database technology.

9. Be the project leader for new system deployments.

10. Assist with daily IT support of ISD department.

Skills requirement:

1. Strong programming skills in SQL/MySQL, XML, XSLT, HTML/CSS, Java, JavaScript, JSON, php, and Python.

2. Has experience working in accounting system with basic accounting concept

3. Familiar with Microsoft Dynamic 365 environment

4. Familiar with Microsoft 365 – Power Platform

5. Familiar with Microsoft Azure environment

6. Familiar with Microsoft Server environment

7. Familiar with Microsoft Databases – SQL DB, Azure SQL database, Dataverse

Qualification:

1. University graduate or diploma in computer sciences related disciplines

2. Microsoft certification in Azure Database or SQL Database related disciplines

3. Min 5 years working experience with Database and application development.

4. Accounting software and business analysis experience is preferred

5. This role required to communicate with counter part in China

About Us

At the Early Intervention Centre, we are passionately dedicated to empowering the lives of young children diagnosed with Autism Spectrum Disorder (ASD) and other developmental delays. Our commitment is to provide exceptional behavioural interventions rooted in the principles of Applied Behavior Analysis (ABA). We create a supportive and nurturing environment to foster each child's growth and development.

The Opportunity

We are currently seeking an enthusiastic and Board Certified Behavior Analyst (BCBA) to join our dynamic ABA team. This is an extraordinary chance to make a significant impact in the early stages of our clients' developmental journeys. The ideal candidate will have a profound desire to enhance learning outcomes and improve the quality of life for our young learners and their families.

Key Responsibilities

1. Conduct behavioural assessments, including functional analyses, and develop individualized treatment plans.
2. Implement, monitor, and adjust ABA therapy programs to meet the needs of clients.
3. Provide training and supervision to ABA therapists and Registered Behavior Technicians (RBTs).
4. Collaborate with families and other professionals to ensure a cohesive and effective intervention strategy.
5. Collect data and maintain accurate client records to track progress and outcomes.
6. Adhere to ethical standards and guidelines as set forth by the Behavior Analyst Certification Board (BACB).

Qualifications

1. Must be a Board Certified Behavior Analyst (BCBA) in good standing with the BACB.
2. A minimum of two years of experience working with children with ASD and other developmental disorders.
3. Strong understanding of ABA principles, evidence-based practices, and behaviour change procedures.
4. Excellent communication and interpersonal skills, with an emphasis on collaborating with team members and families.
5. Proficient in data analysis and report writing.

How to Apply

Please submit your curriculum vitae (CV), a cover letter detailing your qualifications and experience, and two professional references to [email protected]

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Duties & Responsibilities

• Facilitate requirements workshops to engage the various stakeholders such as Front Office users to elicit and validate business requirements.

• Lead and manage issues, and ensure all requirements have proper traceability.

• Leverage the subject matter experts across technology and business in delivery of structured and well-thought through solutions.

• Become an effective “bridge” between users and technology.

• Good team player with strong interpersonal skills.

• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

Required Experience

1. Education – Bachelors or higher degree preferably in Business and/or Computer Science

2. At least 5-6 years working as a Business Analyst.

3. Possess strong Treasury knowledge, with expertise in at least one asset class.

4. Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner.

5. Has experience working in projects on Agile (Scrum, Kanban, etc) and/or waterfall methodology.

6. Drawing of process flow diagrams to identify existing problems and exploring opportunities.

7. Experience in writing user stories, acceptance criteria, test plan and test scenarios.

8. Experience in documenting and explaining business scenarios and produce functional specifications.

9. Basic Data Analytics using Excel and/or SQL, including but not limited to, data fetching, data joints, data wrangling, use of correct charts for different data visualization. Ability to explain what the data is telling you.

10. Root-cause analysis.

What You’ll Be Doing

• Work with business and engineering teams to design and implement well-integrated and high-performance features in Castlery’s software systems.
• Create comprehensive test cases and perform various types of testing, including functional, regression, performance testing.
• Continuously evaluate and improve processes and systems to drive efficient workflows.
• Troubleshoot issues and provide hands-on support to system users.
• Create and maintain documentations with both business and technical details.
• Be the ‘Go-To’ expert and drive workplace productivity in Castlery.

What You’ll Need

• Bachelor’s degree in Computer Science, Computing Engineering, Information Systems or other equivalent degrees with outstanding academic achievements.
• Experience working as System Analyst, Software Engineer, Product Manager or equivalent.
• Good knowledge of REST services and API design.
• Experience in SQL, JavaScript, Python is preferred.
• Passion and curiosity for solving challenging problems by leveraging on the right technology.
• Ability to work collaboratively in a multi-cultural team environment and lead changes.
• Ability to deliver sophisticated ideas effectively, both verbally and in writing, in English.