Position Overview:

We are seeking an IT to assist with daily IT operations, focusing on maintaining essential hardware, networks, and systems, as well as providing support for Office 365 administration. This role offers practical, hands-on experience in troubleshooting and managing IT infrastructure while working closely with an experienced IT team.

Key Responsibilities:

1. Network Support:

a. Monitor and maintain the company’s network systems.

b. Troubleshoot and resolve network connectivity issues.

c. Assist with setting up and configuring network devices such as routers and switches.

2. Hardware Support:

a. Install, configure, and maintain hardware such as laptops and copiers.

b. Diagnose and troubleshoot hardware malfunctions.

3. Point of Sale (POS) Systems:

a. Assist with the setup product items on POS, configuration, and troubleshooting of POS systems.

b. Ensure proper functionality of POS devices.

4. Office 365 Administration:

a. Assist in managing Office 365 accounts, including creating and managing user accounts and email addresses.

b. Provide support for Office 365 applications, including Outlook, Teams, SharePoint, and OneDrive.

c. Help maintain security settings, such as managing permissions and multi-factor authentication.

d. Assist with Office 365 data backup and recovery tasks.

5. CCTV Systems:

a. Support the maintenance and monitoring of CCTV systems.

b. Assist with the setup of new cameras and ensure proper functionality and recording.

c. Perform regular checks to confirm system reliability.

IT Infrastructure

We are looking for a motivated IT Infrastructure to join our team. This role offers hands-on experience with Windows administration, Active Directory, and Linux, while supporting day-to-day IT operations. You'll work closely with our System Engineers on various tasks and projects, including user administration, system troubleshooting, and documentation. This is an excellent opportunity to grow your skills in a real-world IT environment.

Key Responsibilities:

• Assist with Windows server and desktop management, ensuring performance and security.
• Help manage Active Directory user accounts and permissions.
• Support Linux and Windows system administration tasks for projects.
• Assist with user onboarding/offboarding and access management.
• Help deploy and update Windows operating systems.
• Troubleshoot end-user hardware, software, and network issues.
• Contribute to system documentation and technical procedures.
• Work on special projects alongside the engineering team.

Job Requirements

• Degree/Diploma/ITE in Business Information Systems, Information Technology or equivalent.
• Basic knowledge of Windows operating systems and Active Directory.
• Willingness to learn Linux and IT infrastructure concepts.
• Strong problem-solving and communication skills.
• Bonus: Experience with home labs, personal projects, or certifications (e.g., CompTIA, Microsoft, Linux).
• Fresh grads are welcome to apply

The IT Asset Administrator is responsible for managing the lifecycle of IT assets, ensuring compliance with licensing agreements, and optimizing asset utilization within the organization. This role demands strong analytical skills, attention to detail, and knowledge of IT infrastructure, software licensing, contract management, and communication. The candidate will also play a key role in implementing and maintaining the Device42 ITAM (IT Asset Management) solution.

Key Responsibilities:

Implementation and Maintenance:

1. Install, configure, and set up the Device42 ITAM solution for the organization.
2. Collaborate with solution principals to manage the setup and implementation of Device42.
3. Scan and register all IT assets located in Data Centers (DCs), including:Open systems
   Security appliances
   Unix systems
   AS400 systems
   Windows servers (VMs)
   Network devices
   Storage appliances
   
4. Perform Unit Testing (UT) and System Integration Testing (SIT) for registered devices, and prepare all necessary SDLC documentation.
5. Reconcile scanned results against existing inventory data and resolve any discrepancies to ensure 100% accuracy in Device42.
6. Process documentation for IT asset onboarding and decommissioning.
7. Handover the Device42 solution to the product owner after successful implementation.

Lifecycle and Compliance Management:

1. Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
2. Conduct regular inventory audits and maintain accurate records of hardware and software assets.
3. Ensure compliance with software licensing agreements and regulatory requirements.
4. Provide support during software audits and vendor assessments.

Analysis and Optimization:

1. Analyze asset data to identify opportunities for cost savings, optimization, and risk reduction.
2. Develop and implement IT asset management policies, procedures, and best practices.
3. Collaborate with procurement teams to negotiate contracts and licensing agreements.

Tools and Stakeholder Collaboration:

1. Recommend and implement tools and technologies to enhance asset management processes.
2. Communicate effectively with stakeholders to understand and address their IT asset needs and concerns.
3. Engage with platform teams to manage the scanning and registration of devices segment by segment.

Industry Awareness:

1. Stay updated on industry trends, technologies, and best practices in IT asset management.

Key Skills and Qualifications:

1. Strong knowledge of IT infrastructure, including open systems operating systems, TCP/IP-related protocols (e.g., SSH, SFTP, WMI, SNMP).
2. Experience in implementing and managing IT asset management tools like Device42.
3. Proficiency in asset lifecycle management and software licensing compliance.
4. Analytical skills for identifying optimization opportunities and resolving data discrepancies.
5. Familiarity with inventory auditing and SDLC documentation.
6. Excellent communication and collaboration skills to work with cross-functional teams and stakeholders.
7. Ability to manage contracts and negotiate licensing agreements effectively.
8. Knowledge of regulatory requirements and ITAM industry standards.

Preferred Qualifications:

• Previous experience in IT Asset Management within a banking or financial services environment.
• Certification in ITIL or similar frameworks.
• Hands-on experience with Device42 or other ITAM tools.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities:

• Responsible for day‐to‐day IT operations and provide full technical support to ad‐hoc/maintenance customer for all set‐up, installation, configuration, upgrade, maintenance,troubleshooting, migration of desktops/notebooks PCs’ hardware/software, data and associated peripherals;
• Possess basic experience in LAN/WAN network administration of CLI switches, firewall administration and wireless access point;
• Ability to diagnose and recommend solutions for technical issues promptly. Respond and coordinate system fault recovery activities and cyber security incidents;
• Deploy, manage and maintain software and database;
• Apply patches, upgrades and configuration or other procedures as required;
• Control and maintain files access permission on servers;
• Manage proper backup is performed and restored in periodically basis;
• Implementation and upkeep of IT security policies;
• Manage IT inventory control and all requisition matters;
• Play an advisory role to Management on technical problems, IT upgrading and trends;
• Must be able to travel all over the island;
• Other work assigned by Manager;

Requirements:

• Professional Certificate/NiTEC, Diploma/Degree;
• Computer Science/Computer Engineering/Information Technology or equivalent;
• Minimum 2 year of working experience in IT infrastructure and/or the related field;
• CCNA/CCNP certification is an added advantage;
• Familiar with Microsoft OS (XP, Windows 7, Windows 8, Windows 10, 2003, 2008 and 2012), server support in end user environment, Active Directory, Backup Executive, Firewall and Switches, SQL database;
• Knowledge in network management and troubleshooting;
• Well‐organized, able to prioritize work tasks and executive with minimal supervision, responsible;
• Keen to learn, explore, disciplined, and responsible. Able to think ‘out‐of‐the‐box’ and have an aptitude for innovation and problem solving;
• Good communication skills, positive attitude, team player, resourceful and resolve problems independently;
• Possess Class 3 driving license is an advantage;

[6 Months contract, renewable]

As a IT Infrastructure Engineer in our team, you will create comprehensive user guide documentation to configure their systems to pipe logs to Government Cyber Security Operations Centre (GCSOC).

The scope of work encompasses approximately 150 products, including operating systems, servers, networking security, databases monitoring, cloud native services etc.

Key Responsibilities:

· Create clear, concise, and comprehensive user guides for WOG ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by GovTech.

· Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve GCSOC outcome.

· Conduct own research or setup to gather accurate technical information.

· Ensure documentation adheres to GovTech standards and best practices.

· Update and maintain existing documentation as products evolve.

· Incorporate user feedback to improve guide clarity and usability.

Skill Requirement:

· Minimum of 4 years of relevant experience

· Must have experience in creating technical documentation (user guide, product guide, etc)

· Familiarity with ICT concepts, including operating systems, networking, databases, and security.

· Understanding of SIEM systems and log management.

· Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation.

· Ability to translate complex technical information into user-friendly content

· Self-reliance and ability to work independently on creating the documentation

· Knowledge of technical documentation best practices and standards (optional)

1. Job Description

a) Design network structure (including cabling, configuring hardware devices and housekeeping) in the following fixed and wireless environments

a.i) Enterprise

a.ii) LAN, WAN, VLAN

b) Design firewall, network access and cyber-security structure (including configuring hardware devices)

c) Design virtual machine environments to support network systems

d) Install, set up and operate server operating systems and perform system administration tasks

e) Install, set up and operate backup and storage systems

f) Operate and maintain network and virtual elements

g) Perform installation, configuration and set-up of all new computer / laptop / computerised equipment

h) Participate and perform duty engineering works in shift work when rostered

i) Take and manage in-coming calls from end users (including logging of trouble tickets and resolution)

j) Perform any tasks as instructed by the supervisor

2. Job Requirements (Singaporeans Only)

a) Team player with good communication and interpersonal skills

b) Able to work after office hours to service customer environments

c) Familiar with Cisco or equivalent network calculations, commands and technologies (certifications would be advantageous)

d) Familiar with AWS or equivalent cloud commands, budgets and technologies (certifications would be advantageous)

e) Familiar with Synology or equivalent storage calculations, commands and technologies (certifications would be advantageous)

f) Familiar with APC or equivalent UPS calculations, commands and technologies (certifications would be advantageous)

g) Familiar with cabling or equivalent UTP or fibre-related calculations, housekeeping and standards (certifications would be advantageous)

h) Familiar with the use of Autocad, Adobe PDF, Microsoft Word, Excel, PowerPoint, Visio, Teams, SharePoint and Project (certifications would be advantageous)

i) Minimum ITE Higher NITEC qualifications (Fresh/Entry)

j) Minimum English with grade C6 at N or O levels

3. To Apply

Write to [email protected] or apply via Careersfuture (preferred)

Refer to www.ectivise.com

Responsibilities

Infrastructure Strategy and Planning

• Develop and execute a comprehensive infrastructure strategy aligned with the organization’s goals and objectives.
• Identify emerging technologies and trends to enhance the company’s infrastructure capabilities.
• Collaborate with stakeholders to understand infrastructure requirements and translate them into actionable plans.

Infrastructure Operations

• Oversee the day-to-day operations of the IT infrastructure, ensuring stability, reliability, and security.
• Review and assess change requests to ensure compliance with established change management policies.
• Monitor and track the progress and impact of infrastructure changes with proper documentation and reporting.
• Monitor and manage network performance, server uptime, and system capacity to meet business demands.
• Collaborate closely with cross-functional teams (Application, Security, Workplace, and Business) to ensure smooth integration and support of infrastructure requirements.
• Establish and enforce infrastructure-related policies, procedures, and standards to ensure compliance and data security.
• Responsible for capacity planning, asset planning, and performance analysis.
• Provide monthly summary and progress report on systems health and/or risks.
• Support annual Audit, BCP/DR, Backup & Recovery exercise.

Vendor Management

• Evaluate, select, and manage relationships with infrastructure vendors, service providers, and contractors.
• Negotiate contracts, pricing, and service level agreements to achieve cost-effective solutions and maintain quality standards.
• Monitor vendor performance and ensure adherence to contractual obligations.

Job Requirements:

• Bachelor degree in Computer Science, Information Technology, or a related field, or equivalent
• Minimum experience of 1 years in infrastructure domain or similar role, managing large-scale IT infrastructure projects.
• Strong technical knowledge and hands-on experience with network architecture, server infrastructure, storage solutions, and cloud (Azure) platforms.
• Exposure to network infrastructure, Windows Server Administration, Hyper-V, Azure Cloud, Cisco Meraki, DNS, DHCP, MPLS. Knowledge in WAF, and Palo Alto would be added advantage.
• Proficient in infrastructure design principles, best practices, and industry standards.
• Demonstrated leadership abilities, with a track record of successfully managing and developing technical teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Exceptional oral and written communication skills.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Knowledge of cybersecurity principles and practices.
• Ability to work independently as well as foster teamwork.

Job Highlights

• Convenient Location: Walking Distance to Kaki Bukit MRT
• Office Hours: Monday to Friday, 8:30 am to 6:00 pm
• Entry Level Applicants are Welcome, Training will be Provided
• Senior Position is available for those with relevant experience

Responsibilities

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Manage IT Inventory for Hardware and Software Assets.
• Maintain documentation for all technical support incidents.
• Handle daily technical support activities on desktop support.
• Providing support to users and being the first point of contact for error reporting.
• Ensure compliance of the IT systems with corporate policy / guideline.
• Travelling to customer's office is required. (Transport claim applicable)

Requirement

• Minimum 1 years of related work experience
• Technical knowledge of Windows 10 & 11, Microsoft 365
• Strong End User support skill

Jobs Description:

This position reports to the firm’s audit manager and audit partner. The firm’s management is committed to an client-orientated, high performance culture that emphasises empowerment, quality work delivery and continuous improvement.

Full-Scope of Responsibilities as Freelance Auditor at field:

- Participate in audit planning meetings, as applicable.

- Participate in audit procedural tests with guidance from audit manager/ audit partner including walk-through test, sampling techniques, compliance test of internal controls (if applicable), substantive tests of accounts balances, analytical reviews & audit verification by physical inspection, such as physical count of year-end inventories.

- Participate in the preparation of audit working papers, completion of audit programmes.

- Drafting of financial statements in accordance with Singapore Financial Reporting Standards and other related reports such as engagement letters, management letters, and propose any audit adjustment.

- Prepare draft tax computations or review of estimated tax computation for audit purpose.

- Compilation of financial statements in accordance with Singapore Financial Reporting Standards, including preparation of cash flows statements

Technical Skills and Competencies will learn:

a) Knowledge & skills in using Caseware audit software

b) Skill in performing audit tests & documentation of audit workpapers

c) Improve communication skills – oral & business writing

d) Develop quality financial statements reporting skill

e) Knowledge & application of Financial Reporting Standards

Minimum Qualification:

Degree, professional qualification equivalent to the degree or finalist in completing the professional certifcates with minimum 5 years of Singapore auditing experience in sizable firm.

Eligibility Criteria:

Singapore Citizen, Singapore Permanent Resident

Remuneration:

Sharing of fees based on market rate

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 9am to 6:30pm)

Job Description:

This is a full time role for a Sales Coordinator located in Kaki Bukit Ave. Our client is a one-stop IT solution-sourcing centre and you will be responsible for managing day-to-day sales operations, which includes handling all aspects of sales order processing, from creating quotations and sales orders to managing purchase orders, delivery orders, and invoicing.

Additionally, you coordinate projects and support the lead manager to ensure projects are executed according to the agreed plan and kept on schedule. This requires liaising with internal teams such as Finance, Procurement, Logistics, and Marketing to streamline processes and improve communication. Your role also involves assisting in the preparation and submission of relevant reports and documents for tenders. To stay updated on product knowledge and industry trends, you attend frequent online and offline product training sessions arranged by vendors.

Qualifications:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Proficient in MS Office

Benefits

• Good progresssion X Stable company
• 5 days work week
• Close to MRT

Responsibilities

• Manage day-to-day sales operation
• Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing
• Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues
• Provide excellent support and customer-service
• Proactively sourcing for new sales opportunities through inbound lead follow-up
• Connect with key customer contacts (external) as needed
• Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule
• Liaise with internal teams such as Finance, Procurement, Logistics and Marketing
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend frequent online/ offline product trainings arranged by vendors

Requirements

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract

Additional Information

• 5 Days work week (Monday to Friday, 9am to 6.30pm)

Scope of Works /Job responsibilities

1. Create clear, concise, and comprehensive user guides for ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by Client.

2. Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve Project outcome

3. Conduct own research or setup to gather accurate technical information

4. Ensure documentation adheres to Client standards and best practices

5. Update and maintain existing documentation as products evolve

6. Incorporate user feedback to improve guide clarity and usability

Required Skills:

1. Must have experience in creating technical documentation (user guide, product guide, etc)

2. Familiarity with ICT concepts, including operating systems, networking, databases, and security

3. Understanding of SIEM systems and log management

4. Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation

5. Ability to translate complex technical information into user-friendly content

6. Self-reliance and ability to work independently on creating the documentation

7. Knowledge of technical documentation best practices and standards (optional)

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 9am to 6:30pm)

Job Description:

This is a full time role for a Sales Coordinator located in Kaki Bukit Ave. Our client is a one-stop IT solution-sourcing centre and you will be responsible for managing day-to-day sales operations, which includes handling all aspects of sales order processing, from creating quotations and sales orders to managing purchase orders, delivery orders, and invoicing.

Additionally, you coordinate projects and support the lead manager to ensure projects are executed according to the agreed plan and kept on schedule. This requires liaising with internal teams such as Finance, Procurement, Logistics, and Marketing to streamline processes and improve communication. Your role also involves assisting in the preparation and submission of relevant reports and documents for tenders. To stay updated on product knowledge and industry trends, you attend frequent online and offline product training sessions arranged by vendors.

Qualifications:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Proficient in MS Office

Benefits:

• Basic Salary up to $3,000 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 9am to 6:30pm)

Job Description:

This is a full time role for a Sales Coordinator located in Kaki Bukit Ave. Our client is a one-stop IT solution-sourcing centre and you will be responsible for managing day-to-day sales operations, which includes handling all aspects of sales order processing, from creating quotations and sales orders to managing purchase orders, delivery orders, and invoicing.

Additionally, you coordinate projects and support the lead manager to ensure projects are executed according to the agreed plan and kept on schedule. This requires liaising with internal teams such as Finance, Procurement, Logistics, and Marketing to streamline processes and improve communication. Your role also involves assisting in the preparation and submission of relevant reports and documents for tenders. To stay updated on product knowledge and industry trends, you attend frequent online and offline product training sessions arranged by vendors.

Qualifications:

• Diploma in Business or related field
• At least 1-2 Year(s) of working experience in related field
• Exposure to computer hardware/ software/ maintenance contract is preferred
• Proficient in MS Office

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

Key Responsibilities:

• Website Management: Maintain, update, and enhance the company website to ensure optimal functionality, user engagement, and compliance with best practices.
• Server Administration: Oversee the administration, configuration, and maintenance of company servers, ensuring high availability and performance.
• Email Management: Monitor, configure, and troubleshoot company email systems, ensuring seamless communication for all employees.
• Technical Support: Provide timely technical support to employees regarding computers, software applications, and other IT issues.
• Hardware and Software Installation: Assist with the installation, configuration, and maintenance of computer hardware and software.
• Data Security: Ensure data security and integrity through the implementation of backup procedures and security protocols.
• Documentation: Maintain accurate documentation of IT processes, configurations, and user guides for reference.
• Training: Assist in training staff on IT-related policies and best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Proven experience in website management and IT support.
• Strong understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to assist non-technical staff.

1. Provide technical support for user’s desktops, laptops, software and other related IT equipment.
2. Perform troubleshooting of computer network issues in Windows domain environment (TCP/IP, AD, Firewall, Switch).
3. Corporate email setup and administration (Exchange Server, Outlook).
4. Hardware and software inventory documentation.
5. Any other duties as required by the manager or Head of Department that are commensurate with the grade.

Reporting directly to the Global IT Infrastructure Manager you will be required to be responsible for the day to day management of all relevant ICT systems and personnel.

In this role you will manage a helpdesk service function for all internal employees dealing with server hardware, server software applications and operating systems, phones, email enquiries, application issues and not limited to issues regarding the Network and PC Operating Systems, ensuring staff are suitably trained and issues are dealt with in a prompt manner. You will also be required to provide regular reports on problem areas with specific suggestions for enhancement to benefit all users.

Job Responsibilities

• Assist with the day-to-day running of the helpdesk
• Assist in the design, selection, installation and configuration of systems, software, and infrastructure
• Provide hands-on technical 2nd/3rd line IT Support, and act as an escalation point for the helpdesk
• Responding to internal staff requests by phone/email/remote control of systems
• Creation of dynamic training materials including screenshots/videos for users
• Onboarding/Offboarding new staff on process and procedure for issue resolution
• Deploying employee systems and modifying standard images to suit growing needs
• Assist in standing up new IT infrastructure (physical or virtual)

Job Requirements

• Degree in IT, Computer Science or equivalent work experience in related fields
• Minimum 2 to 3 years of help desk or technical support experience
• Minimum 2 to 3 years of System Administration
• MS Server & O365 Qualifications (preferably administration and automation)
• Server & Networking Qualifications
• Proven experience communicating directly with technical and non-technical employees to resolve their issues efficiently
• Comfortable in sharing knowledge through verbal or written instructions
• Ability to put people at ease while working in a fast-paced work environment
• Ability to identify patterns in issues that can be used to create FAQs for easy user understanding
• Experience with Version Control Systems to support system management
• Advanced Experience with Microsoft Windows operating Systems (Desktop and Servers), O365 & Azure
• Experienced with virtualised computing infrastructure and private clouds
• Knowledge of Networking – TCP/IP Networks, VPNs, Firewalls(Cisco), Switches (Cisco), SDWAN
• Experience of Systems Security and Data Protection
• Wi-Fi AP configuration and maintenance (Cisco)
• Understanding backup job reports and carry out troubleshooting

Responsibilities:

System Administration

• Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
• Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security

User Helpdesk Support

• Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
• Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary

Knowledge Sharing

• Document and track technical support issues and resolutions in the ticketing system
• Maintain up-to-date network diagrams and technical documentation

Project Work

• Lead client project as Project Manager, overseeing all aspects from inception to completion
• Conduct annual internal IT assessment and provide actionable recommendations
• Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
• Deploy cloud servers with an open-source virtualisation
• Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
• Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
• Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access

Security Management

• Comply with all policies and procedures published under Information Security Management System category
• Fulfil the requirements of Information Security Management System standards

Others

• Any other ad-hoc duties as required by the company from time to time

The Ideal Candidate:

• Diploma or Degree in Information Technology or a related field
• Strong communication and teamwork abilities
• Ability to work independently and under pressure
• Strong work ethic and commitment to quality
• Ability to learn new things quickly

By submitting your resume to us, you agree that we may process your personal information in accordance with our Data Protection Policy. This includes collecting, storing, and using your personal data for the purpose of evaluating your qualifications and suitability for employment opportunities within our company. You understand that providing inaccurate or incomplete information may affect the evaluation of your application. If you have any concerns regarding the processing of your personal data, please refer to our Data Protection Policy or contact our Data Protection Officer.

https://www.entrustnetwork.com/privacy-policy/

Great opportunity at Japanese shipping company as Vessel IT role!

Welcome for Fresh Graduate!

Job description ;

- To liaise with the different ICT Internal and external providers/vendors for the technical management support

- Proactively attending to resolve vessel's IT operational issues, as well as contributing and sharing your technical expertise on broader vessel IT projects

- Ensuring that vessel IT equipment and services and satelite communications are stable and available in accordance with business continuity.

- Providing excellent IT support and quality of service to all vessels.

- With the guidance of the Fleet IT manager, overseeing the completion of through assesments of in-scope systems, applications, and processes to establish cybersecurity risks and control gaps

- Proactive and open communication with the Fleet IT manager in the implementation of updated cybersecurity methods and policies

- Installing, testing, Mmaintainning and provideing support for all on-board hardware and applications

- Building and maintainning the databases for the fleet, ensuring that all relevant documentation and system logs are updated and remain current in content

Requirement ;

- Degree holder, Computer Science/Engineering, Electrical or Electronics and Communication Engineering Degree or equivalent

- Experience and successful track record in vessel IT support and infrastructure, delivery , within a global shipping company.

dealing with a broad set of activities within a fast-paced environment, whilst managing pressure well.

- Advance Networking skills and working knowledge with firewall and managed switch configuration.

- Experience in Windows Server Administration, VMARE and Virtualization implementation.

- Practical experience and working knowledge of vessel IT application management, database management, cybersecurity practices, incident management, and (VSAT, L-Band, LEO) satelite communication equipment.

- Logical thinker with a strong analytical background and good attention to detail while having strong focus on delivering quality and meeting deadlines.

- Excellent problem-solving skill together with the ability to support decisions with sound reasoning and judgment.

- Clear, Precise, and confident in verbal and written communication to support credibility and position of expertise flexibility to work prolonged hours and travel as necessary.

Brief description:

iO3 is a fast growing company in the field of maritime digital solutions and satellite connectivity.

We are hiring an IT service engineer to help manage and support our expanding customer base, with an emphasis on prompt response and exemplary delivery of support/solutions.

The candidate should expect a high tempo, dynamic environment and is joining a team of engineers that are strongly driven and passionate about what they do.

Jobscope:

1. Assist team lead in ensuring customers’ requests are promptly resolved, or to liaise with vendors to arrive at a solution
2. Responding to technical support calls/emails from vessel for computer, application and connectivity issues
3. Setting up and installing new computers, network infrastructure (up to L2) and software on board vessels or at shore
4. Maintain network infrastructure drawing for each vessel
5. Remote assistance to vessels upon coordination of timezone
6. Diagnosing and fixing network problems and hardware or software faults
7. Maintaining inventories of hardware and software for each vessel
8. Assist in ensuring prompt quotation, procurement and delivery of equipment to customer premises or vessels
9. Be actively involved in project preparation or solutions to meet customers’ requirements
10. Exposure to other segments of IT ie OT equipment, CCTV, WiFi infrastructure, satellite communications
11. Any other tasks assigned

Requirements:

1. Candidate must be at least physically fit to board vessels (few days per month)
2. Proficient in L1 networking, windows OS and MS office, WiFi networking, network infrastructure, firewall, VLANs, routing
3. Irregular hours at times, including weekends/public holidays, dependent on vessel’s schedule and arrival. Shipboard allowance is provided for vessel attendance.
4. Able to work on own and be responsible to prepare proper documentation for work completion
5. Keen to learn and driven to excel
6. Minimum NITEC, Higher NITEC or Diploma in relevant fields of study
7. This position is open to fresh graduates as well, training will be provided

Responsibilities:

· Learn and apply sales techniques. Observing and carrying out sales processes;

· Assist with proactive grow existing customers as well as to develop new sales opportunities;

· Build & maintain good relationships with new and/or existing clients, and provide quality after-sales service;

· Prepare quotation for submission to clients and follow up on the status;

· Updating documents and maintain sales records;

· Learn and apply sales techniques. Observing and carrying out sales processes;

· Liaise with technical team to address customer enquiries;

· Any other job duties as assigned by Supervisor;

Requirements:

· At least 1-2 years of professional sales experience in sales/client relations or business development in IT solutions industry;

· Candidate must possess at least Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Business;

· Knowledge in IT is an advantage;

· Experience with Microsoft Office applications;

· Result-oriented with the ability to work independently and under pressure;

· Excellent communication, good interpersonal skill and effective time management;

Roles & Responsibilities

We are an established Employment agency/Recruitment firm. We recruit/serve for a wide range of industries in Singapore. We are recruiting all type of candidates (ranging from Worker’s level to professional level categories), from INDIA, Bangladesh and Myanmar to our Singapore clients/companies.

• Execute Comprehensive sales and marketing strategies via face-to-face interactions with the employer daily.
• Alternatively Perform telemarketing calls to leads provided by us to achieve sales target.
• Design and implement overall recruiting strategy
• Understanding the needs of the customers and recommend suitable workforce to them
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

We offer attractive package for the right candidate!

• Working hours: 5.5 days work week: Monday- Friday: 9.00am – 6.00pm & Saturday 9am -2pm
• Salary Package: Basic + Commission

Requirements:

• Only Singaporean Preferred for this position
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• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin and Excellent communication and relationship building skills.
• 
  
• Possess CEI (Basic)
• 
  
• At least 1 years of relevant experience
• 
  
• Possess a high degree of diplomacy and tact in managing issues and difficult situations
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• Strong knowledge in staffing techniques and labour regulations

Only shortlisted candidates will be contacted for further consideration.

• Contact Centre Experience
• Customer Service Skills
• Ability to Multitask
• Ability to handle difficult customers
• Willing to work on weekends and Public Holiday
• Ability to draft professional email respond back to customer
• Familiar with smart TV operation and handphone application ( download application / install/uninstall)
• Familiar with internet surfing on the PC
• Basic troubleshooting of PC and software
• Working Hours / 830am-8.30pm / 1pm to 1am, Rotating Shift

Job Description:

We are seeking a detail-oriented IT Executive with 3 years of experience in the food and beverage industry to join our team. The ideal candidate will have a strong background in managing IT infrastructure, providing technical support, and implementing innovative solutions to improve operational efficiency.

Key Responsibilities:

· Manage and maintain the company's IT infrastructure, including servers, networks, and hardware.

· Provide technical support to staff, troubleshooting issues and ensuring minimal downtime.

· Implement and oversee cybersecurity measures to protect company data.

· Collaborate with other departments to identify and implement IT solutions that enhance productivity and efficiency.

· Conduct training sessions for employees on new software and technology.

· Oversee IT security measures, including the deployment and upkeep of antivirus solutions across all devices.

· Coordinate with IT suppliers for ongoing maintenance and tracking of software license renewals.

· Diagnose and address issues with network connectivity, including software applications like Microsoft Office, HR, and Accounts software.

Requirements:

· At least 3 years of experience in an IT role, preferably in the food and beverage industry.

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Strong problem-solving skills and attention to detail.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Familiarity with IT infrastructure management, cybersecurity, and technical support