Job Description:

Position Title: Senior IT Executive

Department: Information Technology (IT)

I. Job Purpose

The Senior IT Executive is responsible for managing and supporting IT operations, ensuring the smooth functioning of IT systems, and fostering effective communication between business users, IT teams, and external vendors. The role includes incident management, request fulfilment, first-level IT security support, and system troubleshooting. Additionally, the Senior IT Executive contributes to IT process enhancement, reporting, and user training while adhering to organizational policies and standards.

II. Key Responsibilities

IT Operations (85%)

Manage incident and request tickets raised by business users and ensure timely resolution.

Collaborate with helpdesk, regional second-level and third-level support teams, external vendors, and HQ IT teams to resolve system issues and maintain process efficiency.

Respond to user inquiries regarding IT systems usage and provide first-level support for IT security incidents.

Create, maintain, and optimize SQL-based reports to support business needs.

Troubleshoot IT system issues, ensuring minimal disruption to business operations.

Oversee IT processes, including Incident Management, Change Management, Demand Management, Request Fulfillment, and Security Policy compliance.

Participate in conference calls for incident management and release management to ensure alignment with global IT standards.

Act as the primary point of contact for first-level support for all IT systems, implementing and maintaining support and maintenance processes.

Other Tasks (15%)

Generate and maintain IT reports to track KPIs and showcase IT performance on a regular basis.

Collaborate with the IT team to enhance technical knowledge and stay updated on newly implemented systems.

Conduct IT training sessions for business users on cybersecurity topics and system enhancements.

Document new guidelines, system designs, and IT processes to ensure knowledge sharing and compliance.

Qualifications

Education & Work Experience

Education: Bachelor's degree in Computer Science, Computer Engineering, Informatics, or Information Management.

Work Experience: Minimum of 6 years of experience in helpdesk support, onsite IT, and server management.

Cross-Cultural Experience: Proven ability to work effectively in multi-disciplinary and multi-cultural teams.

Technical Skills & Knowledge

Strong knowledge of IT systems, including scripting, networks, web applications, middleware, servers, and APIs.

Proficiency in MS SQL and MS Dynamics 365 Business Central (D365 BC).

Experience with cybersecurity incidents, application recovery, data deletion concepts, data retention policies, and deployment processes (SIT, UAT).

Familiarity with ITIL processes and implementation.

Knowledge of automation tools for operational process improvements.

Professional & Interpersonal Skills

Excellent interpersonal and communication skills to work effectively with diverse stakeholders.

Strong analytical and problem-solving skills.

Ability to train and mentor users on IT systems and cybersecurity topics.

Proactive attitude with the ability to manage multiple tasks simultaneously.

Key Performance Indicators (KPIs)

Incident Resolution: Percentage of tickets resolved within SLA timelines.

System Availability: Uptime and reliability of IT systems.

User Satisfaction: Feedback from business users on IT support services.

IT Reporting: Accuracy and timeliness of IT performance reports.

Training Effectiveness: Number of users trained and their feedback on IT training sessions.

Compliance: Adherence to ITIL processes and security policies.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Role Summary

You will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data. In order to anticipate anomalies, batch delays, FileSystem problems, etc.

Main Responsibilities

• Batch Job Management - Monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary and do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – Constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – Handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – Support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – Support the regular third party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – Awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.

Qualifications & Experience

• Bachelor’s Degree in Information Technology of related fields.
• At least 5 years of relevant working experience.
• Knowledge of the requirements of IT production (Banking System).
• Knowledge in UNIX / TWS / SHELL Script / Python / Splunk.
• Ability to work under pressure, rigorous and committed.
• Has Sense of organization, Sense of planning and Sense of service to be rendered.

Analysis, development and evaluation activities:

• Familiarity with batch Processing.
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues.
• Knowledge in ticketing tools Jira & HP Quality Center.
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issue proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP).
• Process Documentation and Process Analysis.
• Planning, Organizing, Leading, and Controlling.

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels.
• Advanced customer service skills.
• Scheduling meetings with off shore team as well as onsite team.

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit & loss statements, balance sheets, etc.)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing.
• Forecasting and making projection.
• Resource management.
• Performance reviews, and verification processes.

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Location : MBFC

Industry : Legal/Law

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Qualifications/Experience:

· Experience in the field of computer science, information sciences, or related field for 3 to 5 years.

· Microsoft MCP desired or other appropriate certification.

· Strong knowledge of computer hardware, including Dell workstations and laptops.

· Experience with Microsoft Windows.

· Extensive application support experience with Microsoft Office.

· Proven track record of working under Service Level Agreements and a Service Desk framework.

· Experience working in a team-oriented, collaborative environment.

Key Performance Areas:

· Effective communication with Managers and IT staff.

· Provide high quality customer service to all staff.

· Responsiveness and reliability for driving issues to resolution.

· End user satisfaction with the outcome and the manner in which it was delivered.

Knowledge and Skills:

· Strong understanding of the organisation’s goals and objectives.

· Deep understanding of how the various work groups in the organization use technology in their day-to-day work.

· Exceptional written and oral communication skills.

· Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate.

· Strong documentation skills.

· Ability to conduct research into a wide range of computing issues as required.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language to non-technical staff and end users.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritise and execute tasks in a high-pressure environment.

· Exceptional customer service orientation.

· Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective.

Personal Attributes:

· Consistently demonstrates a positive attitude and approach.

· Demonstrates enthusiasm and dedication.

· Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.

· Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.

· Focuses on what can be done. When a problem exists, suggest a solution.

· Builds relationships with stakeholders.

· Maintains a courteous and professional manner in all dealings.

RESPONSIBILITIES:

IT Strategy & Management

· Develop and ensure that IT strategies, policies, controls and procedures that are aligned to objectives of the various Business Units.

· Lead and manage the Information Technology Department consisting of people, IT Infrastructure (Software & Hardware), MIS, Computer Operations and IT Security in providing efficient and effective IT services needed to support the bank’s operation and business growth.

· Set goals and provide direction for the department in accordance to the overall business strategy.

· Ensure that service level agreements are adhered to and the team provides responsive support to all business units within the Bank in Singapore. Evaluate staffing requirements, training and recruitment issues and agree priorities and time scales to resolve issues.

· Translate business needs and strategies into IT operation and support plans for execution.

· Optimize the use of IT resources to maximize productivity to support business initiatives.

· Develop and maintain business continuity management plan, identify resources and services required by the business during a business disruption. Carry out risk assessment, awareness, business impact analysis, assisting in drawing out recovery strategies for all technology departments and developing the detailed plan.

· Manage software development (developed locally).

· Ensure I.T user support excellence at all times.

· Implement disaster recovery planning and system testing.

· Ensure I.T requirements for opening of branches and ATMs are delivered in a timely and effective fashion.

· Ensure that regulatory guidelines related to IT Department are followed meticulously and the regulatory expectations on system availability are adhered to.

· Coordinate with ITFO so that the regulatory expectations on system availability are adhered to.

· Ensure that no unauthorized software/ applications are used within Bank’s system and all the software are having proper license in place.

· To follow the guidelines on procurement of required hardware and software.

· Develop, implement, and continuously improve the bank’s IT related policies.

· To work in close coordination and maintain liaison with ITFO.

· Local service desk issues to be resolved on top priority and it should enable business units to function properly.

Vendor Management

· Establish and maintain all third party I.T contracts with vendors and outsourced parties.

· Review service level agreements and conduct due diligence to ensure vendors and outsourced parties adhere to the bank regulations and procedures.

Other Activities

· Advise the business on IT Security strategy, audit areas, and key technical/infrastructure implementations.

REQUIREMENTS:

• Graduate or equivalent, preference will be given to those who hold degree in the field of Information Technology and have done courses related to Banking/Information technology.
• 15 continuous years of banking experience, preference will be given to those having working experience in a bank in Branch Operations/ Bank IT Operations, so that the candidate has an overview of overall working of the Bank.
• Preference will be given to candidates having overview and exposure to Banking Applications.
• Sound knowledge of banking systems/processes/procedures.
• Good management skills and analytical mindset, one who can effectively analyse a situation and make decisions to address issues/problem.
• Excellent communication and inter personal skills with the ability to Interact with all levels of staff and top management
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint.

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3,500 employees spread across 25 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are seeking a strong IT Business Analyst/Project Manager in Singapore to join and support our client's Equity Derivatives team.

Responsibilities

• Transversal BA / PM for the Program with focus on gathering requirements and preparing high level functional specifications
• Prepare, maintain and manage project plan, delivery coordination and governance
• Coordinating with other IT teams, front office, operations and finance stakeholders to ensure onboarding, capacity planning and securing the deliveries
• Test management for the front to finance chain
• Stakeholder management, running program governances, regular operational and working committees

Technical & Behavioral Competencies

• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key criteria
• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting, accounting, group reporting chains
• Minimum 5 Years of Business Analyst / Project Management Experience.
• PM experience with CXO level stakeholders as sponsors.

Position: IT Sales Executive

Location: Aljunied

Working Days : Monday- Friday (WFH subject to approval)

Working Hours: 9am-6pm

Salary: $2800 - $5000 (Basic + Commission)

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities:

● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.

● Develop and execute strategies by analyzing current market trends and needs.

● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.

● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.

● Ensure accuracy in sales reports for record-keeping and management reporting.

● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.

● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.

● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:

● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)

● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).

● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.

● Proven good sales track record in related fields.

IT Project Manager

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for an IT Project Manager to manage the end-to-end infrastructure technology portfolio of programs and projects for the banking and financial industry.

Responsibilities:

- Responsible for direct and matrixed execution of portfolio in infrastructure technology implementations, upgrades, conversion, and recovery.

- Collaborates with Design and Engineering teams to define project scope and build teams.

- Creates and manages project schedules, milestones, and resources.

- Leads weekly meetings, tracks risks, and generates project status reports.

- Manages project documentation, risks, and resources, ensuring on-time, high-quality delivery.

- Communicates with stakeholders and ensures project efficiency.

Requirements:

- IT qualification and/or relevant work experience

- Project management track record in technology related projects

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

• Location: East
• Do note that this is a 12 months contract
• Salary up to $5,500

We are seeking a proactive and service-driven individual to execute IT initiatives and ensure operational excellence within the IT systems. The selected candidate will be responsible for conducting requirements analysis, performing technical assessments, managing projects, deploying solutions, and overseeing the operation and management of IT solutions and IT Managed Services.

Key Responsibilities:

• Collaborate with internal and external stakeholders to collect user requirements and deliver appropriate solutions.
• Partner with internal technical teams and vendors to develop comprehensive technical solutions and define key performance indicators for success.
• Manage project and change processes to ensure solutions meet technical, functional, performance, and business objectives.
• Oversee 24/7 operations, maintenance, compliance, and renewal of IT systems to support daily operations, with a preference for candidates familiar with industry best practices.
• Review, optimize, and continuously improve business and IT processes.

Requirements:

• A Bachelor's degree in Information Systems/Technology, Computer Science, Systems Engineering, or a related field.
• IT Service Management (ITSM) and IT Project Management certifications are preferred.
• Knowledge of Networking, System Administration, and Cybersecurity is an advantage.
• At least two years of relevant experience in technical domains and the industry.
• Strong analytical skills and experience in project management.
• Excellent verbal, written, and presentation communication skills to effectively convey and demonstrate solutions to stakeholders.
• Strong team player with a high level of responsibility and problem-solving ability. Self-motivated and proactive in approach.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Hi,

Immediate Hiring - Recruiter - (IT/SAP)

Manage the entire recruitment process for all positions in various industries

• Assist in job scoping by understanding corporate culture, objectives and business structures.
• Perform candidate screening and matching to job requirements
• Conduct interviews and recommend potential candidate profiles
• Placement of job advertisements on various websites
• Ensure adherence to all administrative procedures and that all reporting systems are kept up to date
• Drive recruitment strategy and hiring results by sourcing potential candidates through online channels, campus recruitment and networks.
• Manage full life-cycle of recruitment from screening, interviewing, negotiating salary offers to facilitating the hiring and on-boarding process.

Requirements:

· Diploma and above

· with CEI certification are highly advantageous

Regards

Kshama

+91 9833964181

[email protected]

Job description

• Provide Level 2 Incident & Problem Management support by working with vendors and/or Internal support teams to resolve technical and user issues during migrations, and other events.
• Develop and maintain an in-depth knowledge of the applications you manage, including system architecture, data structures, scheduled jobs, reports, and interfaces to other applications.
• Document IT & Business user procedures and requirements around 'IT Change Management'. Support user training.
• Assist data integration between different financial systems and ensuring accurate data exchange to support business processes.
• Support Project Managers in plans related to 'Public Markets & Business Core Operations Solutions'.
• Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
• Interact with vendors of financial systems about technical issues and the coordination of enhancements.
• Examinations and Audits - Respond to requirement from regulators and auditors to provide support for information requests.
• Support the business in 'Business Continuity' and 'Disaster Recovery' initiatives.

Qualifications

• A minimum of a college degree in Business or IT related field of study.
• 3+ years in a team responsible for providing analytical support and administration of business applications.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards.
• Experience in creating test scripts, as well as implementing and executing test scripts.
• Experience in technical writing/documentation skills.
• Working knowledge of applications, systems, and application architecture.

Preferred:

• Knowledge of IaaS (e.g. Amazon Web Services (AWS), Microsoft Azure)
• Good working knowledge of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, Apache Tomcat, SQL Server, Oracle DB.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).

Responsibilities:

• Plan and implement the work based on company policy and ensure on schedule.
• Support and maintain the MS Windows servers, SAN Storages and CISCO network infrastructure of the whole company.
• To review the current IT infrastructure and propose improvement plans.
• To maintain and improve backup of the systems.

Requirements:

• Bachelor’s degree in IT related field or Diploma with at least 4 years of related working experience
• Good knowledge in configuration of networking and IP telephony system.
• Good hands-on knowledge of Microsoft Server system
• Strong analytical and troubleshooting skills
• Candidate with MCSE, CCNA certification is preferred
• Project management knowledge (good to have)
• Experience in manufacturing field will be an added advantage.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24717

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Responsibilities:

• Digitalization Solution Planning: Develop comprehensive design proposals and system plans tailored to the specific needs of each operational unit. Collaborate closely with stakeholders to identify requirements and design effective solutions that align with organizational goals.

• User Requirement Analysis: Evaluate digitalization projects and clarify user requirements through in-depth analysis and collaboration with users and IT project teams. Ensure that solutions meet user needs and enhance operational efficiency.

• Progress Tracking: Monitor project progress at various stages, ensuring timelines are met and milestones achieved. Control team progress and overall process efficiency to drive successful project outcomes.

• Cross-Departmental Coordination: Coordinate project operations across departments, fostering collaboration and synergy among diverse teams. Assess actual resource allocations and optimize resource utilization for project success.

• Risk Management: Identify potential risks and issues affecting project delivery. Implement quality control measures and propose mitigation plans and solutions to address challenges proactively, ensuring project success and minimizing disruptions.

• Communication and Documentation: Prepare presentations and documents for project progress reports and relevant meetings. Communicate project updates, milestones, and outcomes effectively to stakeholders, fostering transparency and alignment.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in project management, preferably in digitalization or system implementation projects.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24617

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities:

• Develop and maintain project dashboard to ensure objectives and timelines are met.
• Work closely with and support work stream and project leads to manage interdependencies, clear roadblocks and balance competing demands, where required.
• Co-ordinate with work stream and project leads to report and document on the progress and status of the various projects.
• Ensure prompt response to matters arising and escalate issues on a timely manner.
• Prepare reports, documents and presentations and ensure that work is produced with accuracy and within timeline.
• Support the team with BAU support of Epic changes and Medical Device Integration.
• Participate in any duty as assigned by the Head of Department.

Requirements:

• Degree holder in Computer Science / Information Technology or equivalent
• Possessing at least 1 year of project management experience. Prior experience in healthcare industry, business analysis, project coordination, communications or change management are added advantages.
• Proficient in Office Productivity software suite; especially on Microsoft Excel
• Ability to work collaboratively with diverse groups and different levels of stakeholders
• Certified in Project Management (PMP) would be an advantage

To apply, please visit www.gmprecruit.com and search for Job Reference: 24975

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Role Purpose

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilites

• Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.
• Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.
• Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.
• Lead, coordinate and participate in improvements as they relate to the on-site IT environment.
• Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.
• Test fixes to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups to customer requests.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Field incoming requests from customers via both telephone and e-mail in a courteous manner.
• Build rapport with customers.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Prioritise and escalate problems (when required).
• Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.
• Serves as a back up to the IT Support Technician as appropriate.
• Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.
• Supports operates and maintains AV equipment for live meetings and events.
• Provides support and demonstrates expert knowledge for online webinar tools and applications.
• Acts as backup trainer when requested.

Responsibilities:

• Handle system administration, network support, implementation, troubleshooting in Windows / Linux / Unix.
• Hands on experience in managing LAN / WAN / Routers / Switches / DNS / VPN and Firewall is prefer.
• To provide support on maintenance projects.

Requirements:

• Diploma in Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• With at least 1-2 years of Server/Network experiences
• A team player with good communication and interpersonal skills
• Able to work on scheduled standby on rotating weeks

To apply, please visit www.gmprecruit.com and search for Job Reference: 24825

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance.

Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

Our IT team assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology.

As an IT Intern at Rapsodo, you will have a holistic view of how Technology and Business Integrate, and responsible for a wide range of technologies not limited to systems administration, helpdesk, telephony administration, laptop/desktop computer build-up/replacement etc.

Key Responsibilities:

·       Be the 1st level support for inbound email and phone based technical support for on-site and remote employees

·       Assist with setting up and configuration of laptop and desktop computers (OS Installations, Software Installs, etc.)

·       Assist the team with keeping the hardware inventory up to date

·       Develop and update Support Documentation as well as research information for incomplete documents

·       Assist the team with developing an IT Security Handbook that includes log reviews, firewall attestation, etc.

·       Assist the team with mapping and consolidation of existing IT Security tasks to the requirements of a quality IT Security Programme

·       Assist with reviewing and analysing security vulnerabilities to identify false positives

·       Assist with conducting server/network/middleware security configuration assessments

·       Assist with preparing reports on identified security vulnerabilities and possible recommendations to remediate vulnerabilities

·       Work cross-regionally between the Rapsodo Singapore, US, Turkey & Japan offices

Skills & Requirements:

·       Absolute professionalism and discretion required due to exposure to confidential information

·       Pro-active, organized, and meticulous

·       Able to work independently in a fast-paced environment

·       Strong aptitude to learn and contribute

·       Possess strong analytical, problem solving, and interpersonal skills

·       Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

·       Being handy with gadgets and having experience building your own PC is a plus

·       Diploma in Information Technology, Cyber Security, or any related discipline

Job Responsibilities

Project Management

· Support Regional IT security / infrastructure project rollout to subsidiary group companies.;

· Manage and update IT Project and Knowledge online document library;

· Technical support for IT security and networking service infrastructure;

· Organize periodic meeting and management report.

IT Security Policy / Solution Rollout

· Explain Global IT standard polices and guidelines, manuals to group companies;

· Assess, analyze existing IT policy and environment;

· Support improvement planning, execution and issue escalation;

· Guide and support group companies to implement IT SOP.

Communication

· Proactively communicate, track performance and milestone metrics to project members and IT leadership

· Communicate to various functional departments in regards to support projects, process changes,

issues and deliverables.

Job Requirements

· At least 3-5 years of equivalent IT working experience;

· Knowledge and project management experience on Networking, Server and information security;

· Knowledge and relative work experience on IT governance / secuirty frameworks;

· Proficient at MS office Powerpoint, Excel and Project;

· Meticulous with strong analytical and problem solving skills;

· Service oriented, team player;

· Excellent interpersonal skills, with the ability to communicate with all levels and external partners/vendors as well.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

JD :

· IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

· Proficiency in troubleshooting Windows operating systems.

· Familiarity with Active Directory, Microsoft 365 & MS office products.

· Basic understanding of networking (TCP/IP, DNS, VPN).

· Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).

· Any Windows Server knowledge will be added advantage.

Education

· Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience

· Minimum 3 years in an IT support or helpdesk environment preferred.

· First level support to users in Singapore Operations and Extended Operations in other regions for hardware, software, and network-related issues.

· Diagnose and resolve technical issues in a timely manner, escalating to higher levels of support when necessary.

· Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.

· Assist with the setup and maintenance of user accounts, permissions, and access controls.

· Monitor, Assign and report Service Desk tickets.

· Ensure software updates and patches are deployed regularly.

· Monitor system performance and network stability, reporting issues promptly.

· Assist with backup and recovery processes to ensure data integrity.

· Collaborate with IT teams to deploy system upgrades and new technologies.

· Work with other vendors which need secondary support and ensure closure of issues.

· Document reported issues, resolutions, and follow-up actions in the ticketing system.

Additional details:

Job Type : 12 months Contract - Extendable

Location : Jurong East

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Responsibilities

• Develop and maintain compliance frameworks for IT regulations (e.g., PDPA, MAS TRM, PCI).
• Monitor and report on adherence to organizational security policies and standards.
• Evaluate IT risks, including those from new technologies like IoT, and develop mitigation strategies.
• Conduct security awareness programs and manage phishing simulations.
• Assist in IT security project evaluations and collaborate with counterparts in regional office.

Requirements

• Minimum 3 years of experience in IT Security, focusing on consultancy and risk management.
• Certifications like CISSP, CISM, or CISA, with knowledge of regulations (PDPA, MAS TRM, PCI).
• Strong organizational, planning, and interpersonal skills.
• Ability to work independently, follow structured frameworks, and meet deadlines.
• Experience in larger organizations with diverse business lines is an advantage.

Please contact Ted Tan or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1987706

As a Technology Consulting professional, you'll help businesses realise the value they can gain from their IT investments — supporting strategy and being a key growth driver. As part of a high-performing team, you'll deliver exceptional client service — providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we'll work with you to develop the consultancy and analytical skills that you'll need in today's environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About the opportunity

We're looking for Managers for Technology Consulting to join our team with experience in one or more of the following:

· IT Strategy / Planning

· IT Operating Model Assessment

· Design Thinking

· Agile Methodology

· Enterprise Architecture

Key Responsibilities:

· Ability to carry out As-Is assessment of IT, determine gaps, form hypothesis, design To-Be and develop IT Roadmap.

· Effectively manage performance improvement projects, develop analysis, run and engage client teams and stakeholders, and deliver high-quality work products.

· Process strong project delivery capabilities and familiar with project management and Agile methodology. Effectively manage both onshore and offshore resources.

· Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs.

· Demonstrate in-depth technical/functional capabilities and professional knowledge. Demonstrate ability to assimilate new knowledge. Possess good business acumen. Remain current on new developments in consulting services capabilities.

· Establish relationships with client personnel at appropriate levels. Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Stay abreast of current business and industry trends relevant to the client's business.

· Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization.

To qualify for the role, you must have

· A bachelor's degree in computer science, engineering, accounting, finance or a related field.

· A minimum of 6 years of experience in consultancy, professional services or project management.

· Demonstrated ability to build trust and manage high level, executive relationships.

· Demonstrated ability to manage and supervise teams through all phases of the project lifecycle, including requirements definition, process and prose creation, business re-engineering, and application mapping.

Ideally, you'll also have

· Strong written and verbal communication, interpersonal, presentation, client service and business writing and consulting skills, coupled with a strong interest in further designing, developing and integrating business operations and technology

· Ability to research client inquiries and emerging issues

· A dedication to teamwork and integrity within a professional environment

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

POSITION SUMMARY

An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems.

JOB RESPONSIBILITIES

• Provide support for end user desktops and laptops which include but not limited to internal hardware component replacements.
• Network, Desktop & Server OS support & administration.
• Provide first level troubleshooting & installation of software or firmware applications.
• Install, support & maintain IT peripherals such as keyboard, printer, projector & others.
• Support recurring tasks such as back up, patch management, IT system monitoring, cyber-security protection from viruses and spam wares attack, etc.
• Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems.
• Update IT inventory & Licences, ensuring appropriate and sufficient level of vendor support.
• Attend to emergency calls & weekend /off hours support.
• Any other responsibilities & ad hoc assignment as required.

JOB REQUIREMENTS

• NITEC or higher.
• Min 1 year experience in IT field works.
• Knowledge of current Windows & mobile operating systems.
• Good knowledge in IT hardware & administration support for Microsoft Windows.
• Strong analytical & problem-solving skills.
• Candidates familiar Microsoft Dynamics NAV, Microsoft Windows.
• Server & Microsoft SQL Server will have an added advantage.