Medlink Healthcare Group (MHG) is committed to improving the healthcare industry and society through quality services at affordable prices. We specialize in Emergency and Non-Emergency Patient Transport, Ambulance Services, Industrial Emergency Coverage, Event Coverage, Training Services, and Medical Supplies. Medlink Healthcare Group is an equal-opportunity employer and values diversity in its workforce.

Position Overview:

The Operations Manager will oversee and manage the ambulance department's day-to-day operations, ensuring seamless service delivery, regulatory compliance, and operational excellence. This role involves leadership, strategic planning, and coordination to achieve the company's operational and financial goals.

Key Responsibilities:

Operational Management

• Oversee and manage the daily operations of the ambulance department, including scheduling, deployment, and resource allocation.
• Ensure all operations comply with regulatory standards and internal protocols.
• Monitor the performance of services to meet key performance indicators (KPIs) and service-level agreements (SLAs).
• Manage incident reports, investigate service failures, and implement corrective actions.

Team Leadership and Development

• Lead and mentor a team of Paramedics, Drivers, EMT and support staff to foster a culture of excellence and teamwork.
• Develop and implement training programs to improve staff skills and knowledge.
• Conduct performance appraisals and address performance-related issues effectively.

Strategic Planning and Optimization

• Identify opportunities for operational improvement and cost efficiency.
• Implement strategies to enhance service quality, productivity, and customer satisfaction.
• Collaborate with other departments to streamline workflows and enhance interdepartmental coordination.

Financial Oversight

• Assist in preparing and managing departmental budgets.
• Monitor expenses and optimize resource utilization to meet financial targets.

Customer and Stakeholder Management

• Maintain strong relationships with clients, hospitals, and other stakeholders.
• Address and resolve customer complaints and feedback professionally and promptly.

Health and Safety Compliance

• Ensure the highest standards of health and safety in all operations.
• Conduct regular audits and drills to maintain compliance with safety protocols.

Qualifications:

• Education: Diploma or Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Experience: Minimum of 5 years in an operations management role, preferably in healthcare, emergency services, or logistics.
• Skills: Strong leadership and team management skills.
  Excellent organizational and problem-solving abilities.
  Proficiency in using operations management software and tools.
  Exceptional communication and interpersonal skills.
• Certifications: Knowledge of healthcare regulations, first aid, and CPR certifications is a plus.

Key Attributes:

• High level of integrity and accountability.
• Ability to work under pressure and manage crises effectively.
• Strong analytical and decision-making skills.

Job Responsibility:

• Identify and develop new business opportunities in the facility management and hotel industry sectors.
• Build and maintain strong relationships with clients, including property owners, hotel managers, and key stakeholders.
• Conduct client meetings to understand their specific requirements and present tailored facility management solutions.
• Prepare and deliver professional presentations, proposals, and quotations for prospective clients.
• Negotiate and finalize contracts while ensuring terms align with client expectations and company standards.
• Collaborate with operations and account management teams to ensure smooth service delivery and customer satisfaction.
• Monitor market trends, client needs, and competitor activities to identify opportunities for growth.
• Organize and participate in industry networking events to expand the company’s presence and generate leads.
• Maintain accurate records of sales activities, pipeline, and performance metrics in CRM tools.
• Provide regular reports and strategic insights to senior management on sales performance and market opportunities.

Job Requirement:

• Minimum 5 years of experience in business development or sales, preferably in the facility management or hotel industry.
• Proven track record of successfully acquiring and managing clients in the relevant sectors.
• Excellent communication, negotiation, and interpersonal skills.
• Strong knowledge of facility management services and hotel operations.
• Ability to deliver impactful presentations and build long-term client relationships.
  

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

As a Real Estate Portfolio Manager, you are responsible for managing an inventory of 100+ residential property listings. You are the brain of the Squad you belong to, defining the listing strategies, pricing policies and valuation methodologies. On a day-to-day basis, you review and approve the valuations produced by the pricing analysts, recommend listing prices based on data-driven research and insights, and fuel your team with your expertise. You will be instrumental in ensuring that your Squad, comprising of sales and client success team members, achieves its revenue growth targets.

As part of the team, you hold the keys to determining the risk we choose to take on in our portfolio by driving an ongoing dialogue between the sales team and clients. You contribute and lead projects that make our data, reporting, pricing methodology, workflows, software, and advice to clients top-tier.

Duties & Responsibilities

• Conduct market analysis to understand volumes and price trends;
• Review and approve indicative valuations of residential properties;
• Manage, with full ownership, an inventory of 100+ property listings for sale or rent;
• Propose and implement innovative pricing strategies aimed to sell high and fast;
• Drive high-impact projects that leverage data to deliver real estate agency services like no other;
• Identify action items to clear your listing inventory and get them executed by the sales team;
• Meet regularly with the Sales team and clients to provide pricing guidance;
• Coach and manage a team of pricing analysts;
• Improve our products and processes by working with our software product team.

Ideal Candidate

You are a driven self-starter and a data-savvy individual with some experience valuing properties in the real estate industry. Fundamentally, you enjoy valuation work but crave opportunities to contribute directly to the business and advise our sales team and clients regarding the biggest financial decision of their lives.

You thrive on being a trailblazer in defining our scientific methodology for valuing residential properties, one that our clients can consistently depend on.

Requirements

• Education & Experience:

Bachelor’s Degree from a top university;
1+ years of experience in the valuation or advisory team of a real estate firm;

• Language: Fluent in English with excellent oral and written communication enabling effective communication with clients and the sales team to facilitate guidance and advice;
• Strong understanding of and passion for the local residential market;
• A deep interest to simplify and bring sophisticated real estate science to the average consumer;
• Strong analytical and Problem-solving skills with a focus on actionables;
• Advanced MS-Excel / G-Sheet skills, including complex modelling;
• Client-centric with a commitment to achieving the very best for our clients;
• Good level of interpersonal skills and emotional intelligence;
• Entrepreneurial drive with an open mindset;
• Perfectionist mindset with very strong attention to details;
• Nice to have (not required): Appraiser or RES licence.

You Get

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access: access to our office swimming pool and gym;
• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Quarterly town halls: Quarterly town halls including company-wide physical gatherings;
• Team lunch budget: Quarter budget for team bonding lunches or dinners;
• Bi-annual performance and salary reviews: giving all the opportunity to progress fast;
• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
• 100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 1 week

If your application is selected:

1. Interview 1 (30 mins) – Video Call: Introductory call
2. Case to be prepared at home
3. Interview 2 (1 hr) – Physical: Case presentation with our Head of Operations and team member
4. Interview 3 (1 hr) – Physical: Meet with our CEO
5. Welcome aboard!

Possible career path

Real Estate Portfolio Managers are Propseller's next generation of Sales Managers, Inside Sales Managers, or Operations Managers.

About the Role

SACA offers the Case Management programme to selected inmate clients that Prisons has identified to serve a part of their sentence in the community. The intention of community-based sentencing options is to better prepare the inmate client for their eventual release thereby increasing their chances of not reoffending.

The Social Worker or Case Manager will offer clients both casework and counselling services to firstly cope with the requirements of the community-based regime he is emplaced on and secondly to help him better adjust to life in the community as productive citizens. The SW or CM reports to a Prog Head and Asst Prog Head.

Technical Competencies:

Ability to engage clients to think about post-release service plans
Ability to motivate clients to work towards their return, reintegration into society
Some knowledge or experience in forensic work will be an advantage
Degree in Social Work, Counselling, or Psychology required

Core Competencies:

Ability to engage and motivate people
Strong belief in 2nd Chances and in the ability of people to change
Mature individual

Preferred achievements / characteristics:

Must possess good knowledge of local culture and customs
Ability to converse fluently in a 2nd language (Malay, Tamil or Mandarin) will be a significant advantage due to the nature of the client group
At least 2 years work experience

Misc

Hybrid work arrangements

Involves some work after office-hours

BUSINESS DEVELOPMENT MANAGER Job description

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Duties and Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Requirements and Qualifications

• Experience in customer support is a plus

• Market knowledge

• Good negotiation skills

• Time management and planning skills

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

BUSINESS DEVELOPMENT MANAGER Job description

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Duties and Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Requirements and Qualifications

• Experience in customer support is a plus

• Market knowledge

• Good negotiation skills

• Time management and planning skills

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

Hair Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.

• Recruiting salon staff that meets mandatory educational and licensing requirements.

• Preparing work schedules for salon staff.

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.

• Monitoring salon supplies and equipment and ordering new stock as needed.

• Creating and distributing promotional material to attract new clients.

• Addressing and resolving client complaints regarding salon services and employee behavior.

• Processing clients’ payments and maintaining accurate financial records.

• Ensuring that the salon is clean and well-maintained at all times.

Hair Salon Manager Requirements:

• Proven experience managing a salon.

• Proficient in all microsoft office applications.

• The ability to work in a fast-paced environment.

• Excellent organizational skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Our Sales department is in search of an Assistant Sales Manager to join us on an intermediate basis. You will be responsible for handling the daily activities of the store. You will also be responsible for resolving customers' complaints and issues in a professional manner.

As an Assistant Sales Manager, you should be working in coordination with the sales team and the Sales Manager. You should have excellent experience in sales and customer service industry. In addition to this, you should be good at maintaining the stock levels at the store.

You should possess good decision-making skills and the ability to communicate efficiently. You should also have good organizational and sales skills.

If you can help our organization to reach great heights, then do get in touch. We would love to have a word with you.

Responsibilities

• Supervising and delegating tasks to the sales team members.
• Meeting the sales targets and sales goals efficiently.
• Building relationships with the old and existing customers.
• Attending meetings and daily standups.
• Monitoring the performance of the sales staff.
• Ensuring the store is well stocked and restocking them as and when required.
• Making sure the store is clean and tidy all the time.
• Providing training sessions to the new team members.
• Maintaining a positive working environment for the employees.
• Assisting Sales Manager in planning effective sales strategies.
• Addressing customer's issues in a timely manner.
• Performing administrative tasks of transactions such as recording and filing details.
• Assisting the HR department in hiring new employees.
• Adhering to the work policies, ethics, and regulations of a firm.

Requirements

• Bachelor’s degree in Sales, Marketing, Communication, or a related field. Candidates with a High school diploma will also be preferred.
• Working experience as an Assistant Sales Manager, Sales Assistant, or a similar role in the Sales Department.
• Ability to work in a fast-paced working environment.
• Ability to provide amazing customer service to the clients.
• Proficient in Microsoft Office Tools.
• Knowledge and experience using effective sales strategies.
• Excellent problem-solving abilities.
• Good oral and written communication skills.
• Ability to demonstrate excellent leadership skills.
• Excellent ability to make a timely decision.
• Good sales and people skills.

• Drive sales through the growth of existing clients
• Generate new business opportunities
• Implement a lead generation strategy to get construction leads
• Develop new relationships within the residential and commercial construction communities
• Master the construction sales process at their company
• Perform all aspects of selling/closing a project
• Complete documents on time, such as customer proposals and construction bids, change orders, weekly call reports
• Achieve/exceed new sales call targets per month within a specified territory
• Familiarize themselves with architectural specifications and construction design elements
• Generate new sales opportunities by cold calling, networking and client/associate referrals
• Attend trade shows to represent the organization and engage in other marketing activities
• Inspect, scope, photograph and estimate projects
• Maintain acceptable profit margins
• Solicit project documents and information
• Follow up on all outstanding RFPs and estimates with clients
• Maintain sales quota for each quarter and year as provided

Additional Information:

• Minimum 5 years Experience in the sales and construction industry.
• Degree in Business, Sales & Marketing or Building Construction
• Pleasant, articulate and eloquent
• Sales driven
• Good with numbers and analytical

Hair Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.

• Recruiting salon staff that meets mandatory educational and licensing requirements.

• Preparing work schedules for salon staff.

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.

• Monitoring salon supplies and equipment and ordering new stock as needed.

• Creating and distributing promotional material to attract new clients.

• Addressing and resolving client complaints regarding salon services and employee behavior.

• Processing clients’ payments and maintaining accurate financial records.

• Ensuring that the salon is clean and well-maintained at all times.

Hair Salon Manager Requirements:

• Proven experience managing a salon.

• Proficient in all microsoft office applications.

• The ability to work in a fast-paced environment.

• Excellent organizational skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

BUSINESS DEVELOPMENT MANAGER Job description

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Duties and Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Requirements and Qualifications

• Experience in customer support is a plus

• Market knowledge

• Good negotiation skills

• Time management and planning skills

• Ability to work well under pressure.

• Knowledge of the latest technology and trends within the industry.

• Good interpersonal skills.

• Strong communication and presentation skills.

• Detail-oriented with strong organizational skills.

• Ability to conduct thorough research.

• Ability to work independently and as part of a team.

• Strong problem-solving skills.

• Willingness to stay updated on industry trends.

• Experience in training and mentoring staff.

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

Hair Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.

• Recruiting salon staff that meets mandatory educational and licensing requirements.

• Preparing work schedules for salon staff.

• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.

• Monitoring salon supplies and equipment and ordering new stock as needed.

• Creating and distributing promotional material to attract new clients.

• Addressing and resolving client complaints regarding salon services and employee behavior.

• Processing clients’ payments and maintaining accurate financial records.

• Ensuring that the salon is clean and well-maintained at all times.

Hair Salon Manager Requirements:

• Proven experience managing a salon.

• Proficient in all microsoft office applications.

• The ability to work in a fast-paced environment.

• Excellent organizational skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

Job Description & Requirements

1. Operational Management:

• Oversee the daily operations of all F&B outlets, including restaurants, bars, and catering services.
• Ensure that all food and beverages are prepared and served according to quality standards.
• Monitor and manage inventory, ordering supplies as needed.

2. Staff Management:

• Hire, train, and manage staff, including servers, chefs, bartenders, and other personnel.
• Create work schedules and assign duties to ensure smooth operations.
• Motivate and lead the team to provide excellent customer service.

3. Customer Service:

• Ensure that customers have a positive dining experience.
• Handle customer complaints and resolve any issues that arise.
• Collect and analyze customer feedback to improve service and offerings.

4. Financial Management:

• Develop and manage budgets for F&Boperations.
• Monitor financial performance, includingsales, expenses, and profitability.
• Implement cost control measures tomaximize profits.

5. Menu Planning and Development:

• Work with chefs to create and updatemenus, considering customer preferencesand seasonal ingredients.
• Ensure that the menu is well-balanced,appealing, and priced appropriately.

6. Compliance and Safety:

• Ensure compliance with health, safety,and hygiene regulations.
• Conduct regular inspections to maintainhigh standards of cleanliness and safety.
• Stay updated on local and national foodsafety regulations.

7. Marketing and Promotion:

• Collaborate with the marketing team topromote F&B services through advertising,promotions, and special events.
• Develop strategies to attract morecustomers and increase revenue.

8. Supplier and Vendor Relations:

• Negotiate contracts with suppliers andvendors for food, beverages, and othersupplies.
• Build and maintain strong relationshipswith key suppliers.

9. Innovation and Improvement:

• Continuously seek ways to improve thequality of food and service.
• Stay informed about industry trends andincorporate innovative ideas into thebusiness.

Overall Responsibilities:

• Sale of advertising and paid partnerships across all Vogue Singapore platforms (print, digital, events)

• Sale of special projects, sponsorships and other commercial offerings for Vogue Singapore

• Follow sales strategies and achieve respective targets

Duties:

• Generate leads, pitch and close deals in order to exceed sales targets.

• Build individual pipeline through identifying sales opportunities, prospecting, strategizing with sales team, and regular meetings with clients across portfolio.

• Communicate and present proposal concepts and execution effectively with potential and existing clients.

• Negotiate options, entitlements, pricing, conditions, discounts with clients and respective media agencies.

• Develop and follow up consistently on offers, contracts and invoices with clients.

• Spearhead and monitor campaign execution, for fulfilment of all agreements and obligations towards clients to ensure successful account management and results for post campaign reporting.

• Cooperate effectively with all related departments (sales, editorial, marketing, ad ops teams) in fulfilling above duties.

• Seek to maximize revenues for Vogue Singapore– across all publications, on and offline, including other regional editions when and if such opportunities arise.

• Participate regularly in meetings with management, sales, editorial, finance and marketing departments.

• Inform and approve with accounting any and all financial conditions agreed and negotiated with clients in a timely manner.

Key Attributes:

• Diploma/Bachelor’s Degree in relevant field.

• Min. 2-3 years of relevant working experience required for the Sales Manager position.

• Highly self-motivated and results-oriented individual

• Exceptional communication, presentation and negotiation skills

• Strong sense of ownership and urgency in a fast-paced creative environment

• Ability to successfully drive business and maintain client relationships well

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotelsAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Primary Responsibilities

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Performs any other duties and responsibilities that may be assigned.

Responsibilities

· Operations management - Oversee day-to-day shop operations, including staff scheduling, managing appointments, and ensuring a smooth customer flow

· Staff supervision and training - Hiring, training and managing therapists, and ensuring the team meet quality and service standards

· Customer service - Maintaining high levels of customer satisfaction by ensuring clients receive excellent service, addressing complaints or concerns and implementing measures to address feedback

· Inventory and supplies management - Managing stock levels of supplies, and overseeing ordering and tracking to maintain sufficient inventory

· Health and safety compliance - Ensuring the team follows health, safety and hygiene standards. This includes staff training on sanitation protocols and equipment maintenance

Requirement:

- Experience in wellness and related hospitality industry

- Able to motivate and lead a team to ensure high-quality service

- Attention to details, ensuring high standards of cleanliness, safety and service quality

- Passion for wellness and self-care

- Friendly and cheerful personality

- Able to work weekend and Public Holidays

Jon Description:

• Developing sales strategies: Creating strategies to align with client segmentation, competitor analysis, and overall strategies
• Building client relationships: Establishing rapport with clients by understanding their needs and finding business solutions
• Leading a team: Motivating the team to generate leads and meet sales targets
• Analyzing data: Analyzing data and intelligence on competitors and customer demand to identify sales opportunities
• Negotiating sales agreements: Negotiating sales agreements and developing actions for clients' requests
• Managing sales channels: Managing sales channels and databases of sales leads
• Networking: Participating in industry events to network with key stakeholders
• Planning sales trips: Planning and executing sales trips, sales calls, site visits, and client entertainment
• Monitoring data: Monitoring, collecting, and analyzing data, and communicating information to the team
• Preparing reports: Preparing and submitting monthly sales reports to management

Requirments:

Job Requirements

• Degree or Diploma in Marketing, Communications, Business Administration or a related field.
• Minimum 8 to 10 years’ experience in a similar capacity, with a proven track record in developing and executing successful distribution strategies and campaigns. Experience in a property of similar standing is preferred.
• In-depth understanding of travel distribution channels, market trends, and revenue management principles.
• Excellent interpersonal skills, coupled with a well ingrained sales & service mindset.

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.

• Helping identify marketing trends and key opportunities for innovation.

• Learning and working with various types of software for digital marketing.

• Working closely with sales and marketing department.

• Creating marketing materials such as white papers, case studies, and presentations.

• Giving presentations.

• Maintaining a marketing database.

• Providing administrative support to the marketing and sales team.

• Preparing, formatting and editing a range of documents.

• Understanding company product and brand.

• General office duties.

• Creating and interpreting a variety of reports.

• Organizing market research.

• Analyzing questionnaires and other forms of feedback.

• Updating social media accounts.

• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.

• Administration or sales and marketing assistant experience.

• Effective written and verbal communication skills.

• A high level of attention to detail.

• Ability to work effectively within a team and independently.

• Experience using computers for a variety of tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Good organization skills.

• Related job and internship experience.

• Digital marketing experience.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Overseeing and managing the day-to-day operations of the human resources and administrative functions within the organization. This role supports the development and implementation of HR strategies, manages administrative processes, and ensures compliance with company policies and employment regulations.

• Oversee daily administrative operations, including office supplies, vendor management, and facility maintenance.
• Supervise administrative staff to ensure efficient office management.
• Manage budgets for HR and administrative functions, ensuring cost-effective operations.
• Review and approve administrative expenses and purchase requests.
• Oversee onboarding and orientation programs to ensure a seamless integration of new employees.
• Ensure adherence to local labor laws and company policies.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

· Maintain a high guest service focus by approaching your job with the guests always in mind.

· Drive departmental objectives for self and team, and work together to achieve the goal accordingly.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

· Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

· Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.

· Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.

· Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

· Actively seek verbal feedback from guests and team members at every opportunity.

· Agree on and implement actions to make improvements to guests’ experience.

· Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division/ Front Office Manager.

· Make sure all guest requests and queries are responded to promptly and effectively Be available to assist on duty in the hotels during any busy days or special events.

· Maintain presence in the lobby, setting the example to team members for guest service.

· Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.

· Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.

· Monitor and assess team members’ performance through regular review checks and feedback

· Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.

· Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.

· Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)

· Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

· Describe, assign and delegate duties and authority for the operation of the department at all times.

· Understand the situation in other departments and its implication for own department.

· Plan ahead and ensures adequate resources are available.

· Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.

· Ensure the shift is reviewed, handovers and briefings are carried out.

· Maintain in-depth technical knowledge and skills required for the job.

· Maintain guest histories to assist with returning guests.

· Attend and participate in regular operational and hotel meetings.

· Be responsible for the maximization of room revenue and profit through commercial rooms’ management, ensuring a consistently high standard of guest service within the department.

· Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.

· Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.

· Set and agree to departmental objectives for self and team.

· Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.

· Create and implement team member incentives as per discussion with the Rooms Division/ Front Office Manager.

· Participate in the development of the annual budget, developing short and long term financial operating plans.

· Use key monitors and financial targets to evaluate the department’s performance and make future plans.

· Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.

· Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.

· Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.

· Maintain leave plans, monitor, control and minimize overtime for the department.

· Carry out seasonal inventory of operating equipment.

· Carry out selection interviews and make effective recruitment decisions based on skills and attitude.

· Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.

· Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.

· Develop and implement department training plans to meet business needs.

· Carry out training programs for team members with the Learning & Development team and departmental trainers.

· Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· Review and evaluate all training activities.

· Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.

· Introduce appropriate product knowledge courses for team members.

· Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

A procurement manager is in charge of making purchases in an organisation. They perform very essential functions, like conducting research, placing orders and procuring items like raw materials and other important items. Knowing more about the job of a procurement manager and learning about their duties and salary can help you decide if this is a suitable career choice for you. In this article, we answer, "What is a procurement manager?", define their role, explain the challenges they face and find out the qualifications and skills required to become one.

JOB REQUIREMENTS:

· develop and implement cost-effective procurement strategies

· build and maintain relationships with the right vendors

· negotiate prices with vendors to secure the best price for their company

· compare different proposals and select the one which suits the company's needs

· maintain communication with vendors to ensure timely delivery

· check adherence to all health, safety and environmental regulations

· prepare detailed reports about transactions and purchases periodically

· oversee invoicing, payment and coordinate with the finance department on the same

· supervise technological systems that track the shipment, inventory and supply of materials

· lead and advise a team of procurement staff

Roles & Responsibilities

A Cleaning Service Manager in Singapore oversees the management and coordination of cleaning services provided to clients in various sectors such as residential, commercial, and industrial environments. Their responsibilities extend to ensuring the delivery of high-quality cleaning services, managing cleaning teams, maintaining compliance with local regulations, and optimizing the operations of cleaning services. Here's a breakdown of key duties and responsibilities of a Cleaning Service Manager in Singapore.

1. Staff Management and Supervision

Hiring and Training: Recruit, train, and onboard cleaning staff, ensuring they understand cleaning protocols, safety standards, and customer service expectations.

Team Leadership: Supervise cleaning teams and ensure they are performing their duties efficiently and professionally.

Scheduling and Shift Management: Develop and manage work schedules, ensuring adequate staffing levels for various shifts and client needs.

Performance Monitoring: Evaluate employee performance, provide feedback, and take corrective actions when needed.

2. Quality Control and Service Delivery

Inspections: Conduct regular site inspections to ensure that cleaning standards are being met and maintain cleanliness and hygiene levels.

Client Satisfaction: Ensure that all cleaning services meet or exceed client expectations and handle customer feedback or complaints effectively.

Service Customization: Tailor cleaning services to the specific needs of different clients, whether they are residential, corporate, or industrial.

3. Operational Management

Inventory and Supplies: Oversee the procurement, management, and maintenance of cleaning supplies and equipment.

Equipment Maintenance: Ensure that cleaning tools and machines are in good working condition and arrange for repairs or replacements as needed.

Cost Management: Monitor operational costs, including staff wages, cleaning supplies, and equipment, to ensure efficient resource utilization and minimize waste.

4. Compliance and Safety

Regulatory Compliance: Ensure adherence to local laws and regulations related to health, safety, and environmental standards, including waste management and disposal.

Health and Safety: Implement and enforce safety protocols to prevent accidents and injuries, such as the proper handling of cleaning chemicals and equipment.

Training on Safety Standards: Conduct regular training on workplace safety and cleanliness for staff, ensuring compliance with Singapore's Workplace Safety and Health (WSH) regulations.

5. Client and Relationship Management

Client Communication: Serve as the primary point of contact for clients, responding to queries, resolving issues, and maintaining positive relationships.

Contract Management: Manage and renew service contracts, ensuring terms are met and renegotiating as necessary.

Proposals and Negotiations: Prepare quotations for potential clients, negotiate service terms, and close contracts.

6. Administrative and Reporting Duties

Reporting: Maintain records of services rendered, customer feedback, inventory usage, and staff performance.

Budget Management: Prepare and monitor the cleaning department’s budget, reporting on financial performance.

Documentation: Keep accurate documentation on cleaning schedules, customer agreements, and any incidents that may arise.

7. Business Development and Growth

Expanding Client Base: Actively seek new business opportunities and client referrals to grow the company's customer base.

Promotions and Marketing: Coordinate marketing activities to promote the company’s cleaning services in Singapore.

Trend Monitoring: Stay updated on industry trends and innovations in cleaning technologies or green cleaning practices, and implement new solutions to improve services.

Skills and Qualifications:

Experience: At least 5 years in a managerial role within the cleaning industry or a related field.

Leadership: Strong leadership and interpersonal skills to manage teams and build customer relationships.

Organization: Excellent organizational and time-management abilities.

Problem-solving: Ability to address and resolve issues effectively, from client complaints to operational inefficiencies.

Communication: Clear communication skills for interacting with clients, staff, and suppliers.

Technical Skills: Knowledge of cleaning equipment, supplies, and cleaning techniques.

Compliance Awareness: Familiarity with the regulatory framework and safety standards in Singapore.