Fujitsu is seeking an experienced IT Operations Manager (EUC) to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services, support end-user needs, and drive continuous improvement in our IT infrastructure.

Key Responsibilities:

• Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
• Automation: Identify opportunities for automation to improve efficiency and reduce manual tasks within IT operations.
• Support Services: Lead the IT support team to provide timely and effective support to end users, ensuring high levels of customer satisfaction.
• Project Management: Plan and execute IT projects, including system upgrades, new technology implementations, and process improvements.
• Vendor Management: Coordinate with external vendors for procurement, maintenance, and support of IT equipment and services.
• Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
• Training and Development: Provide training and development opportunities for the IT support team to enhance their skills and knowledge.
• ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of experience in IT operations, with at least 2 years in a managerial role.
• Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Preferred Skills:

• Experience with asset management tools and practices.
• Knowledge of automation tools and techniques.

• Project planning and requirements gathering, ensuring project requirements are met

• Creation and management of project plans

• Ensure projects run on time and are staffed appropriately

• Manage the implementation of information systems to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality

• Give proposals for project strategies, planning, definition of tasks and deliverables, quality control, risk analysis and management

• Participate in functional working groups and progress meetings

• Provide effective leadership for the project team ensuring that team members are motivated and constantly developing their skills and experience

• Minimum 5 years of relevant IT experience

• Demonstrates the ability to adopt a risk-based audit methodology to identify IT risks, design appropriate tests of controls using data analytics where possible and recommend effective solutions to mitigate control gaps.

• Broad understanding of IT risks across domain areas such as application development, infrastructure resiliency, networking, cloud, cybersecurity, IT operations, ERP systems and emerging technologies such as Al/ML.

• Able to work independently with minimal supervision and as part of a dynamic team to complete audit projects with quality and on time.

• Strong analytical, critical thinking, teamwork, communication and report writing skills.

At OCBC, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork, and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and will to succeed, rise to the challenge today!

The incumbent is responsible for project delivery, provide deep coaching to instil the project management / agile principles and values to ensure consistent practices are communicated across teams.

Key Roles & Responsibilities

Project Management:

• Establish project plans, resources, budgets and time frames, and assign tasks
• Identify, track and communicate project progress, milestones, deliverables changes and dependencies within the schedule, costs, issues and risks
• Manage team’s performance of project tasks, provide technical advice and guidance, schedule assignments and training for development, prepare performance appraisals
• Coordinate project activities across multiple teams in a matrix organization
• Secure acceptance and approval of deliverables or revisions to the project from the project sponsor and stakeholders
• Ensure work deliverables are in compliance with bank policies and regulatory requirements.
• Plan for and oversee preparation of documentation of each project phase (business requirements, functional specification, project plan, test strategy, test plan, etc), training and support in new/modified applications.
• Plan and conduct the Project Steering Committee Meetings for regular updates to Project Sponsors and Key Senior Stakeholders
  Domain Knowledge:
• Knowledge in Securities Domain – At least one of these areas – Trading Platform - Order Management, Execution Management, Post Trade Systems and Data Management is essential.
• Experience in handling Datawarehouse (EDW) and/ or Hadoop related Projects is essential.
• Understanding of technical aspects of system integration in a mix technology environment.

Requirements

• Tertiary education required – University Degree in Computer Science or Equivalent.
• Over 10 years in project management in IT bank delivering projects exceeding S$ 1 mil
• Over 5 years in Program / Large Project Management
• Certification or formal training PMP, CSM, CPO, SAFe in project management is an advantage.
• Self-starting with strong leadership and team building skills
• Effective Communication and Presentation skills
• Ability to resolve complex problems creatively
• Experience in managing senior stakeholders
• Good financial literacy to be able to manage Project Budget effectively
• Effective Problem solving and Conflict Resolution capabilities

Other Attributes:

• Strong knowledge and proficiency in APAC Equities & Futures market & Knowledge in Derivatives, FX and Fixed Income are highly preferred.
• Implemented Projects or Experience in Oracle, PL SQL database platforms, MQ, JBOSS and Control M

Overview:
Provide system and network administration support to ensure a reliable platform for all IT business applications. Responsibilities include ensuring the efficient performance of server hardware, operating systems, networks, cabling, communication systems, and overall IT infrastructure.

Job Functions:

• Deliver Level 2 IT infrastructure support for servers, network equipment, backups, UPS, server room equipment, and peripherals, including implementation, patching, installation, and configuration.
• Administer, maintain, and manage computer systems, including operating systems and communication systems.
• Maintain documentation for security, service records, hardware, software, and IT infrastructure.
• Track, document, and resolve issues in a timely manner.
• Support and manage end-user accounts, ensuring proper rights, security settings, and group access.
• Ensure data integrity by managing daily backups and performing restores when needed.
• Periodically update and manage IT asset records.
• Maintain and support hardware, software, and operating systems aligned with corporate goals and IT policies.Includes installing and upgrading server hardware and software.
  
• Conduct regular maintenance, audits, and compliance checks for servers, UPS, and network equipment.
• Liaise with outsourced vendors for remote application support and Move-Add-Change requests.
• Implement and enforce computer and information security procedures and standards.
• Apply periodic updates to servers and network devices, ensuring security patches and firmware are current.
• Conduct quarterly audits and preventive maintenance for servers, networks, and UPS.
• Adhere to internal Operational Level Agreements (OLAs) and other deliverables.
• Maintain comprehensive documentation.
• Perform additional tasks as assigned by the Manager.

Interaction:

• Collaborate with end-users and technical support personnel within the organization and headquarters.

Job Specifications:

• Diploma or degree in Computer Studies, Networking, or Communications with a minimum of 5 years of IT industry experience.
• A reliable, responsible team player with strong initiative and diligence.

Skills and Experience:

• At least 3 years of hands-on experience with:Administering Windows Active Directory, Windows Servers, DNS, Office 365 Administration, MS Azure, and related systems.
  
• At least 2 years of hands-on experience with:Maintaining and troubleshooting network equipment, VPNs, and wireless access points.
  Managing and configuring Hyper-V, Microsoft Authenticator, SharePoint, and related systems.
  Virtualization technologies, including VMware and Hyper-V.
  
• Strong knowledge of ITIL processes, particularly Incident Management, Problem Management, and Change Management.
• Certifications preferred:MCSA or MSCE.
  CCNA or equivalent network management certifications.
  

Position Overview
We are looking for an experienced and detail-oriented IT Procurement Operations Senior Manager with expertise in managing procurement systems to join our operations team. This role is responsible for overseeing procurement operations, managing vendor and stakeholder relationships, and optimizing the use of digital procurement tools to enhance purchasing efficiency.

Role & Responsibilities

• Manage the complete procurement lifecycle, including sourcing, evaluation, contracting, and vendor management
• Leverage procurement systems to create purchase orders, manage contracts, and track procurement activities effectively
• Work closely with cross-functional teams to ensure procurement processes align with organizational goals
• Negotiate terms and pricing with suppliers to secure optimal agreements and achieve cost efficiencies
• Monitor vendor performance and implement corrective measures to maintain service quality and performance standards
• Establish and nurture relationships with key suppliers to encourage collaboration and support continuous improvement efforts
• Analyze procurement data regularly to identify trends, cost-saving opportunities, and process enhancements.
• Provide guidance and support to internal stakeholders regarding procurement policies, procedures, and best practices
• Stay updated on industry developments, market trends, and regulatory changes related to procurement and supply chain management

Requirements

• A bachelor’s degree in supply chain, business administration, IT, engineering, or a related field
• A minimum of 8–10 years of experience in procurement
• Familiarity with IT procurement and experience in formulating and reviewing procurement policies is advantageous
• Proficiency in procurement system management, particularly in handling purchase-to-order, source-to-contract management, and supplier collaboration tools
• Strong negotiation skills with a proven ability to drive cost reduction initiatives
• Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders

Job Responsibilities:

· Manage IT, Information Security policies and other supporting documents according to applicable regulations (MAS guideline/notices, HO policy and etc.).

· Liaise and manage of contract and documents from related service providers such as telephone line, internet

line, security system, Server room maintenance and other electrical equipment (Eg. PC, Printer and etc.).

· Manage IT asset inventory (purchase, register, disposal and etc.).

· Manage user accounts and permissions in order to keep it securely.

· Manage access of security system such as CCTV and Alarm system.

· Manage hardware and software installation, configuration, and maintenance. (Server, firewall, PC, router and etc.)

· Manager system vulnerability to ensure firm governance of IT system.

· Support Business Continuity Management.

· Audit response (TRM, Head Office and etc.

· Provide assistance and support for IT-related inquiries from employees and management.

· Fulfill any other duties as assigned by senior management.

Job Requirements:

· Min 3 years of experience in related filed (Software engineering, Computer science and any other related field).

· Recognized Bachelor’s or Master’s Degree in Software engineering, Computer science and any other related field.

· Proficient with relevant technical skill and knowledge and strong interpersonal skills for collaboration and/or challenge as appropriate.

· Solid analytical thinking and project management skills with ability to work autonomously and adapt to shifting priorities.

· Detail-oriented, organized, adaptable, able to multi-task and work under pressure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z

• Regional role with concrete project timeline
• Opportunity to lead IT digital transformation

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a IT Director/ Head of IT to join their team.

About the job

Your role involves:

• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions. This includes participating in the executive board meeting, collaborating closely with the Chief Executive Officer and other executive board members
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitalization initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Managing the IT (Infrastructure & Security, Application, Data and etc) team, ensuring that the IT Operations runs smoothly
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required
As a successful applicant, you will have At least 10 years of Managerial experience with at least 3 years of experience as an overall Head of IT/Technology for a sizable IT team. Security and data experience is required for this role.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Exposure to translating IT digitalization ( AI or RPA ) trends into technology investment for organization that is suitable for adoption will be of added advantage

Whats on offer
This is an excellent opportunity to join a leading company with the opportunity to drive digital transformation through IT.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z (EA: 94C3609/ R1219669)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z

• Regional role with concrete project timeline
• Opportunity to lead IT digital transformation

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a IT Director/ Head of IT to join their team.

About the job

Your role involves:

• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions. This includes participating in the executive board meeting, collaborating closely with the Chief Executive Officer and other executive board members
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitalization initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Managing the IT (Infrastructure & Security, Application, Data and etc) team, ensuring that the IT Operations runs smoothly
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required
As a successful applicant, you will have At least 10 years of Managerial experience with at least 3 years of experience as an overall Head of IT/Technology for a sizable IT team. Security and data experience is required for this role.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Exposure to translating IT digitalization ( AI or RPA ) trends into technology investment for organization that is suitable for adoption will be of added advantage

Whats on offer
This is an excellent opportunity to join a leading company with the opportunity to drive digital transformation through IT.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z (EA: 94C3609/ R1219669)

We are seeking a highly skilled and motivated Assistant IT Manager to oversee and manage the effective operation of our company’s IT infrastructure. This role requires a balance of technical expertise, project management, and strategic leadership to ensure our IT systems are aligned with the company’s objectives, security requirements, and business needs. The successful candidate will demonstrate strong leadership, a solid understanding of industry best practices, and a proactive approach to solving complex IT challenges.

Key Responsibilities:

1. Leadership and Strategy: Lead the IT department in developing, implementing, and maintaining IT infrastructure and systems to ensure reliable and efficient operations. Drive the delivery of high-quality IT services to meet business needs and strategic goals.
2. IT Planning and Implementation: Develop and execute IT strategies, plans, and initiatives to ensure data security, optimize organizational effectiveness, and drive innovation. Identify and implement advanced IT solutions that improve business operations.
3. Project Management: Manage the full lifecycle of IT projects, from planning and conceptualization to execution. Ensure comprehensive documentation, clear project timelines, and adherence to budgets.
4. Process Improvement & Digital Transformation: Identify and lead internal projects aimed at enhancing process efficiency, promoting digital transformation, and streamlining workflows.
5. IT Security: Develop and enforce IT security strategies, policies, and procedures to protect company data and assets across headquarters and multiple operational locations. Oversee the implementation of security measures and ensure compliance with best practices.
6. Policy Development & Compliance: Establish and enforce IT policies, including IT asset lifecycle management, and ensure compliance with regulatory requirements. Develop procedures for safeguarding data and recovering information assets in the event of a disaster.
7. Industry Awareness and Recommendations: Stay up to date with emerging IT trends and technologies. Provide informed recommendations to senior management regarding the protection, storage, and optimal use of data to enhance organizational effectiveness.
8. Asset Management: Oversee the management of IT assets and inventories, ensuring accurate tracking and reporting.
9. Service Management: Manage service level agreements (SLAs) to ensure timely and efficient responses to user requests and queries, ensuring high customer satisfaction.
10. Documentation and Reporting: Ensure that all IT infrastructure, software licenses, and system configurations are properly documented. Maintain clear and accurate records of all software modifications and updates.
11. Training and Development: Design and conduct training sessions for end-users on IT systems, tools, and best practices to promote effective use of technology within the organization.
12. Ad-hoc Projects and Tasks: Assist with any other IT-related projects or tasks as required to support the business.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field.
• Minimum of 5 years of experience in IT management or related fields, with at least 3 years of experience in project management.
• ITIL Certification or equivalent is highly preferred.
• Strong knowledge of data management, network security, and governance best practices.

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 3 years of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z

• Regional role with concrete project timeline
• Opportunity to lead IT digital transformation

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a IT Director/ Head of IT to join their team.

About the job

Your role involves:

• Managing IT demands from senior business stakeholders - setting and managing their expectations, identifying needs and providing solutions. This includes participating in the executive board meeting, collaborating closely with the Chief Executive Officer and other executive board members
• Providing IT strategic planning and direction for the IT roadmap. This includes driving IT digitalization initiatives, identifying suitable technology and translate them into viable IT Digital implementation.
• Managing the IT (Infrastructure & Security, Application, Data and etc) team, ensuring that the IT Operations runs smoothly
• Establish clear IT and Technology-related policies/guidelines and processes to safeguard data integrity and governance

Skills and experience required
As a successful applicant, you will have At least 10 years of Managerial experience with at least 3 years of experience as an overall Head of IT/Technology for a sizable IT team. Security and data experience is required for this role.

Strong stakeholder management at C-level with exceptional influencing skills to gather buy-in from various business stakeholders.

Exposure to translating IT digitalization ( AI or RPA ) trends into technology investment for organization that is suitable for adoption will be of added advantage

Whats on offer
This is an excellent opportunity to join a leading company with the opportunity to drive digital transformation through IT.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g57UhP7Z (EA: 94C3609/ R1219669)

• Provide user support on desktops, printers and network and IT Security related issues.
• Perform daily end of day processing and ensure backup of servers performed successfully.
• Monitor and take necessary action on SIEM alerts from all servers and devices.
• Monitor vulnerability reports and patch the servers, PCs and Security Devices as recommended by the ISO.
• Maintain hardware & software inventory and manage maintenance support with vendors.
• Actively prepare and participate in the annual DR exercise.
• Maintaining Windows GPO on Windows 2019/2022 servers and SQL administration.
• Other ad-hoc tasks assigned by Head of IT.

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).