Job Scope: Operations Manager – Mediapro AV Pte. Ltd
The Operations Manager at Mediapro AV Pte. Ltd. is responsible for overseeing and managing the company's day-to-day operational activities. This role focuses on optimizing processes, ensuring efficient resource utilization, and supporting the
seamless delivery of AV solutions and services.
Key Responsibilities:
1. Operational Planning and Execution:
◦ Develop and implement operational strategies to support business goals.
◦ Plan and oversee project schedules, timelines, and resource allocation.
◦ Ensure operational processes are efficient, scalable, and cost-effective.
2. Team Management:
◦ Lead, train, and manage operational staff, ensuring high performance and productivity.
◦ Assign tasks and responsibilities to team members based on skills and project needs.
◦ Monitor staff performance and provide guidance for improvement.
3. Resource Management:
◦ Ensure optimal utilization of equipment, inventory, and human resources.
◦ Coordinate with the warehouse team for the timely delivery and return of AV equipment.
◦ Oversee the maintenance and repair of equipment to avoid downtime.
4. Quality Assurance:
◦ Establish and maintain quality control standards for all operational activities.
◦ Ensure the delivery of high-quality AV solutions and services to clients.
◦ Conduct regular reviews to identify areas for improvement.
5. Client and Stakeholder Coordination:
◦ Collaborate with the sales and project management teams to align operations with client requirements.
◦ Act as a liaison between internal departments to ensure smooth project execution.
◦ Resolve operational issues and address client concerns promptly.
6. Compliance and Safety:
◦ Ensure adherence to health, safety, and regulatory standards.
◦ Develop and enforce policies to maintain a safe and compliant work environment.
◦ Keep up-to-date with industry standards and best practices.
7. Reporting and Analysis:
◦ Monitor key performance indicators (KPIs) to assess operational efficiency.
◦ Prepare reports on operational performance, project statuses, and resource utilization.
◦ Analyze data to identify trends and make informed decisions for improvement.
Key Performance Indicators (KPIs):
• Efficiency in resource utilization and cost management.
• Timely completion of projects within budget and scope.
• Client satisfaction and retention rates.
• Reduction in operational errors and downtime.
• Compliance with safety and regulatory requirements.
This role ensures the smooth functioning of Mediapro AV Pte. Ltd.'s operations, playing a critical part in delivering quality services and supporting the company's growth.
