Roles & Responsibilities:

• Manage Channels, Client Lifecycle & Compliance testing across the platform.
• Work with IT Project Manager, System Analyst, Business Analyst, and testing vendor to define and agree on testing strategy, scope and coverage.
• On board new test resources and ensure appropriate planning is done.
• Manage testing vendor team and handle statement of work.
• Support testing team throughout test cases design and execution of test cases.
• Review test scenario and test cases created.
• Co-ordinating with various teams to ensure testing schedule and deadlines are met.
• Reviewing deliverables such as Test cases, Test plans, Requirement Traceability Matrix, Closure reports, daily and weekly status reports.
• Track and manage defects throughout the test period until closure and sign off for the SIT, UAT, Regression and performance testing.
• Monitor progress of test execution to ensure meeting testing timeline.
• Ensure all of testing deliverables are met and the OCBC procedures and processes are adhered too.
• Conduct Defect management meeting with development vendors/internal teams and UAT users.
• Solution upcoming projects to provide the testing cost for those initiatives.
• Planning, monitoring, and control of all testing activities and tasks.

Qualifications

• Proven working experience in test delivery with 10+ year of relevant experience in banking and Finance, with 5+ years of Test Management experience.
• Strong testing domain in Client onboarding for Wealth Management and MSCRM experience is a MUST and the candidate needs to have the skillset listed in table below:

Skillset

Domain and Product Knowledge

• Extensive working Knowledge on Client lifecycle (Client Onboarding, Client Maintenance, Account Mandates, Client Periodic Reviews, Account Closure) is required.
• Comprehensive knowledge on Compliance requirements for Private Banking customers (Name screening, Risk scoring, Client Suitability Reviews, Source of Wealth validation, AML, Suspicious Transaction reporting) is required.
• Comprehensive knowledge on interfaces involved in supporting the Private Banking customers and accounts services.
• Comprehensive knowledge on MSCRM. Is required
• Extensive knowledge on Digital Channel implementation (Web, and Mobile) for Front Office users, IAM users and Clients.
• Comprehensive knowledge on Client Reporting and Regulatory Reporting.
• Good knowledge of SDLC processes, testing methodology and different types of testing.
• Strong domain knowledge in Client Lifecycle Management Digital Channels is a MUST
• Familiarity of testing tools such as JIRA, Confluence etc.
• Experience in a wide variety of testing efforts, techniques, and tools.
• Good vendor management skills and proven experience in stakeholder management.
• Experience in resource management and leading the team.
• Excellent communication (spoken and written) skills, able to work independently and as a team player.
• Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree is a plus.
• Relevant certifications (e.g. ISTQB Certified Test Manager) are highly desirable.

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Accomplishes strategic objectives by overseeing multiple project activities
• Manage project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards
• Responsible for end-to-end project management covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions
• Proactively manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements

• Possess at least 3 years' experience in IT project management and have experience with handling government IT projects
• CITPM / PMP certified
• Strong interpersonal and communication skills. Able to provide excellent customer service and ensuring customer satisfaction
• Good team player and willing to work across multiple teams and functions
• Meticulous & goal-oriented to ensure project timelines are adhered to & project goals are met

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Justine @ 9755 9161

Shortlisted candidates will be notified

Justine Lam Nyok Yuen

Reg No. R1218722

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Role

Offer IT Services and Solutions to customers

Job Scope

• To implement effective and consistent sales processes.
• Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.
• To achieve established sales goals related to the building of necessary pipeline, legitimate contacts made within target market, presentations made to key stakeholders and decision makers, pilots produced, and full service and production agreements executed.
• Establish sales objectives through effective forecasting.
• To manage and develop major and critical customer accounts and coordinate the management of account management support when needed.
• To negotiate all aspects of contractual agreement including terms and conditions, duration, and pricing with the contracting entity.
• To develop and maintain relationships at the 'C Suite' while understanding and communicating prospective customers' corporate culture.
• To constantly cultivate and establish good rapport and relationship with clients.
• To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.
• To prepare/craft out quotations and proposals with Technical Solution Pre-sales team and Delivery team for clients’ needs and requirements.
• To work well with Operation/Delivery Teams and other relevant stakeholders for the account management and smooth service delivery.
• To ensure proper handling/producing of sales documentation with strict adherence to company policies and processes.
• To research, monitor and understand the market trends and competitive trends to create strategic plans that will deliver desired results.
• Cold calling to arrange meetings with potential customers and prospect
• Interfacing with vendors / suppliers and building up relationships
• Record the progress of all enquiries and translate into a monthly report as directed by the respective sales manager

Job Requirements

• Having strong business-related knowledge, conscious and sensitive to business practices, Ability and desire for sales job with a confident and determined approach, Matured, proactive and able to work independently with minimal supervision
• Should be capable of thriving in the competitive market
• Highly Self-motivated and ambitious in achieving goals
• Meticulous, detailed, resourceful and result oriented
• To work with high energy, self-responsibility, and determination
• Team player and able to work under fast-paced environment

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Accomplishes strategic objectives by overseeing multiple project activities
• Manage project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards
• Responsible for end-to-end project management covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions
• Proactively manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements

• Possess at least 3 years' experience in IT project management and have experience with handling government IT projects
• CITPM / PMP certified
• Strong interpersonal and communication skills. Able to provide excellent customer service and ensuring customer satisfaction
• Good team player and willing to work across multiple teams and functions
• Meticulous & goal-oriented to ensure project timelines are adhered to & project goals are met

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Justine @ 9755 9161

Shortlisted candidates will be notified

Justine Lam Nyok Yuen

Reg No. R1218722

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

• Assist to manage IT functions including hardware maintenance, software application and hardware upgrades, data migration and system installation. Provide hardware support for printers, monitors, Desktop PCs, Laptops, smartphone devices.
• Work with the team to plan and execute the selection, installation, configuration and testing of Company’s IT Hardware.
• Manage, maintain and back up company’s IT network and desktop systems on a regular basis.
• Identify, investigate and research user questions and problems as well as isolating and resolving information systems problems.
• Manage/participate in new setup or upgrade of systems, and monitor system utilization.
• Perform problem management (analysis for frequently occurred incident – solve root cause) and troubleshooting of network operating problems, desktop applications, hardware cause identification and resolution.
• Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures. Responsible for hardware and software licensing and compliance.
• User management and general support of application systems and work closely with application and infrastructure teams.
• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Degree in Computer Science/Information Technology or related discipline.
• 3-4 years of prior experience (Previous experience working in technical support role (user and system support), within a Microsoft environment)
• Proficient in setting up Windows 2016/2019 servers with good knowledge in hardening and securing of Wintel systems.
• Competent in the administration of Active Directory, Group polices, DNS, DHCP.
• Competent in supporting Windows 10/11 OS, Microsoft 365 services, and other common desktop applications.
• Relevant experience in the installation and administration of VMware ESXI and vCenter.
• Relevant experience in configuring and troubleshooting firewalls and network switches. Sound knowledge of networking concept or CCNA certification would be beneficial.
• Good knowledge of PowerShell/Batch scripting.
• Good knowledge of identifying security related issues such as computer viruses, worms, and spyware.
• Ability to relate to users from all levels to understand users’ requirements and balance with system capabilities.
• A good team player as well as ability to work independently.
• Enjoy providing both phone and face support.
• Possess a strong customer-focused attitude.
• Willing to work beyond office hours or on weekends to support occasional maintenance or operational needs.

Company:
Our client is a prominent global IT service provider that excels in custom software design, IT consultancy, and infrastructure management. They deliver high-performance, large-scale systems like API Gateways and message queues, ensuring smooth global operations and enhanced system reliability. Their comprehensive IT solutions help businesses eliminate challenges, optimize resources, and boost productivity.

Key Requirements:

• At least 5 years of experience in team leadership, including managing budgets, schedules, and resources.
• Proven project management experience across multiple projects.
• Expertise in OnPrem, Cloud, Network, and Server operations for cost estimation.
• Strong communication skills in English; knowledge of Japanese and Mandarin is a plus.
• Bachelor’s degree in any discipline.
• Ability and willingness to adapt to new technologies.
• Capability to work independently in a fast-paced environment.
• Familiarity with cloud services-related software and hardware is advantageous.
• Knowledge of security services-related software and hardware is beneficial.
• Experience with software-defined data centers or cloud service infrastructure projects is a plus.
• Willingness to travel for project assignments is beneficial.

Key Responsibilities:

• Manage team budgets during closing periods and annual budgeting or forecasting.
• Accurately allocate and manage resources.
• Oversee internal proposal processes before sharing with customers.
• Support PMO checks as needed.
• Facilitate knowledge transfer and operation handover between project and operation teams.
• Manage relationships with business partners and vendors.
• Maintain customer relationships as needed.
• Lead team members in estimating project costs.
• Escalate and report major project issues to managers.
• Provide daily reports to managers on budget, resources, and project schedules.
• Conduct daily team management and meetings as a mandatory task.

Working Location: Singapore, Central

Apply online or feel free to contact me directly (via email: [email protected]) for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

Lim Ting Yee (R23116601)

JAC Recruitment Pte. Ltd. (90C3026)

Job Summary

We are seeking a skilled IT Business Analyst with a strong interest in analyzing business processes and driving process re-engineering initiatives to enhance operational efficiency.

You will be part of the IT Application team supporting In-house applications.

Mandatory Skill-set

• Degree or Diploma in Software Engineering, Computer Engineering,
• At least 3-5 years of experience in delivering and supporting IT applications as a Business Analyst | System Analyst;
• Strong experience in requirements gathering, gap analysis, and documentation;
• Demonstrates exceptional ability to comprehend business processes and implement process re-engineering to address business needs and challenges;
• Good working experience in SQL, JIRA, and Confluence;
• Knowlege of software development lifecycles and agile methodologies;
• Strong negotiation, and stakeholder management skills;
• Strong communication, presentation, and documentation skills;
• Capable of working independently, managing stress effectively, and multitasking in a fast-paced environment.

Desired Skill-set

• Experience in Hospitality/ Leisure based applications;
• Agile / Scrum certified;
• CBAP (Certified Business Analysis Professional) certification.

Responsibilities

• Responsible for working with business users/product owners to gather business requirements;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

What you'll do:

As an IT Engineer (e-FX) [Contract], you will play a pivotal role in developing and maintaining applications utilised by users in the Financial Market. Your daily responsibilities will encompass adhering to secure coding guidelines, rectifying bugs and defects in custom developed application software, implementing change requests, managing data inconsistencies, executing patches, and working directly with end users. You will also manage cloud capabilities including monitoring, software updating, and product line management. Your commitment to continuous learning and improvement will propel your success in this role.

• Adhere to best practice secure coding guidelines such as OWASP
• Rectify bugs, defects, and functional non-conformities in custom developed application software
• Implement change requests for small to medium functional modifications or enhancements to Legacy Applications
• Rectify new and existing errors and inconsistencies with data stored in underlying data repositories linked to Legacy Applications
• Execute patches and proactive remediation for Legacy Applications
• Work directly with end users to create effective solutions
• Manage cloud capabilities including monitoring, software updating, and product line management

What you bring:

The ideal candidate for this IT Engineer (e-FX) [Contract] role brings a wealth of experience from similar roles or environments. With a Bachelor's degree in Computer Science or equivalent, you have spent at least 3 years honing your skills in IT engineering. Your experience with Electronic FX platforms sets you apart, as does your understanding of trade analytics tools like KDB+ and Mosaic. Your expertise spans across various technologies within the IT operations landscape. You are known for your excellent analytical and problem-solving skills which enable you to thrive under pressure. Your strong communication skills allow you to work effectively both independently and within a team. An understanding of agile methodologies and IT Risk & Security concepts will be advantageous in this role.

• Bachelor's degree in Computer Science or equivalent
• 3+ years of experience in a similar role or environment
• Experience with working on Electronic FX platform with FX domain appreciation
• Beneficial to have experience in trade analytics (KDB+, Mosaic)
• Expertise in broad technologies in the IT operation landscape
• Excellent analytical and problem-solving skills with the ability to work under pressure
• Strong communication skills and ability to work both independently and within a team
• Understanding of agile methodologies
• Experience or affinity with IT Risk & Security concepts

What sets this company apart:

Our client is a leading player in the Financial Market sector, known for their commitment to innovation and excellence. They offer a dynamic and inclusive work environment that encourages continuous learning and improvement. Their focus on employee development and engagement sets them apart from other companies in the industry.

What's next:

Ready to elevate your career? Apply now!

Submit your application today by clicking on the provided link!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities

• Develop and establish the Portfolio strategy for its goals, objectives and strategies in alignment with the bank's business priorities.
• Create a business plan and drive efforts towards achieving set goals.
• Develop Key Performance Indicators (KPIs) and a Balanced Scorecard and assess performance against established targets.
• Prepare, gather, and analyse data to create comprehensive financial, operational, and project reports for senior management's review.
• Manage a portfolio of IT projects and programs, evaluating risks, costs, and returns to ensure optimal outcomes.
• Set project priorities and ensure optimal allocation of resources.
• Monitor project progress and provide regular and accurate reports to stakeholders.
• Monitor risks across the entire portfolio and implement adjustments as necessary to mitigate potential issues.
• Develop and maintain the processes and technology platform/solution for systematic management the IT Portfolios.
• Oversee the department's budget, CAPEX (capital expenditures), and OPEX (operating expenses), optimizing costs.
• Prepare and present financial reports and budget plans to senior management for review and decision-making.
• Support the training and development of Business and IT team, enhancing overall team performance.
• Foster effective communication across departments and build collaborative relationships to ensure successful project outcomes.

Job Requirements

• Master’s or bachelor’s degree in Computer Science, Management Information Science, Commerce, Business Administration, Banking and Finance or equivalent
• Minimum 7 years of working experience within the financial industry or banking industry, preferably in the Technology department.
• Minimum 3 years of working experience as Project Manager with proven hands-on experience in managing and delivering projects.
• Experience in managing CAPEX and OPEX.
• In-depth understanding of project and system development lifecycle.
• Strong understanding of Banking Technology function and experienced in working with virtual teams in the Asia Pacific region.
• Excellent communication, analytical, and problem-solving skills.
• Strong team management and collaboration skills.
• Work location: One@ChangiCity

Overview of Role:

• Technology Risk Management (Regulatory Requirement)
• IT Security Control / Incident Management / Cyber Security

Roles and Responsibilities:

• Manage Branch IT Risk Framework (eg: IT Risk Register, Technology Committee, critical system assessment, due diligence of IT outsourcing)
• Working with Japan HO IT Risk Management Div Cyber Security Team & performing system risk assessment or conduct Cyber Security Exercise.
• Assist IT manager of Cyber Security Training for employee and Senior Management
• General security awareness training to all employee
• Cyber Security Incident desktop exercise to Senior Management
• Manage and maintain IT Policy and Procedures .
• Assist IT manager of oversight the Security Control of IT environment.
• Working IT infra team & IT Dev team to improve security enhancement such as Patch Management /MAS vulnerability circulation, Access Control and Monitor the segregation control of each IT role.
• Review and manage contract renewal with IT vendors under MAS Outsourcing Guideline.

Job requirements:

• Minimum a Diploma in any IT-related discipline.
• Local Japanese speaker JLPT N1-N2 is advantage.
• Minimum 1 - 3 years of IT Risk or Cyber Security experience or/and preferably with working experience in banking sector or similar regulated industry.
• In-depth technical knowledge of network PC, devices and platform operating
• systems, and demonstrates technical skills, problem solving.
• Strong communication skill to act both independently and within IT team, in a fast-changing mission-critical environment
• Good attitude and ready to take on any relevant assignment, and the ability to learn and work smoothly.

Executive, Group Technology (IT Security)

The Job

Responsible for assisting the Vice President, Group Technology (IT Security) in:

• Ensuring the organization's information systems are fully operational and remain protected from external threats.
• Ensuring the organization complies to all relevant IT related legislative/regulatory requirements.

Responsibilities

• Assist in developing and driving compliance/governing framework for ongoing compliance against relevant IT legislative/regulatory requirements (e.g.PDPA, MAS TRM & PCI) and reporting to IT Management.
• Assist in developing and driving compliance/governing framework for the ongoing compliance against the organizational information security policies, standards and procedures and reporting to IT Management.
• Assist in evaluating and formulating a risk management framework for the embrace of new technologies such as Internet of Things (IOT).
• Assist in reviewing and recommending changes to information security policies, standards and procedures, taking into considerations such as deviation requests and audit findings.
• Assist in developing and driving an ongoing Information Security score card framework to reflect the state of compliance of the computing environment against the information security policies, standards and procedures.
• Assist in developing organizational IT risk management framework and conducting the risk assessments.
• Assist in conducting information security awareness and phishing programs.
• Assist in driving the evaluation & implementation of IT Security projects.
• Engage and support counterparts in China

Requirements

• Minimally 3 years of Information Security work experiences in the area of Information Security Consultancy and IT Risk Management.
• Possess security related certifications such as CISSP, CISM or CISA, with strong information security knowledge of IT legislations such as PDPA, MAS TRM and PCI, industry Information Security best practices/principles.
• Highly disciplined and diligent in driving deliverables strictly within defined timelines.
• Disciplined in being guided by a set of formalized security policies, standards, procedures and frameworks.
• Logical and methodological, with good planning, interpersonal and organizational skills.
• Able to work independently and as a strong team player.
• Experience in working in companies in bigger setup with various lines of businesses.

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief, or nationality.

Only shortlisted candidates will be notified.

Office Location: 25, Ubi Road 4, #05-01, UBIX, Singapore 408621

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Accomplishes strategic objectives by overseeing multiple project activities
• Manage project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards
• Responsible for end-to-end project management covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions
• Proactively manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements

• Possess at least 3 years' experience in IT project management and have experience with handling government IT projects
• CITPM / PMP certified
• Strong interpersonal and communication skills. Able to provide excellent customer service and ensuring customer satisfaction
• Good team player and willing to work across multiple teams and functions
• Meticulous & goal-oriented to ensure project timelines are adhered to & project goals are met

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Justine @ 9755 9161

Shortlisted candidates will be notified

Justine Lam Nyok Yuen

Reg No. R1218722

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

Responsibilities and Duties:

· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.

· Facilitate timely onboarding and offboarding of users.

· Maintain the accuracy and quality of IT asset inventory.

· Carry out patching, maintenance and refresh of end-user devices and applications.

· Ensure all end-user devices comply to SLH security policies and processes.

· Provide administrative and support expertise in Microsoft Windows devices, Microsoft 365, anti-malware software, active directory, security patch management and other frequently used applications.

· Troubleshoot and resolve common end-user device issues, e.g. network, wifi, printing, security, etc.

· Provide management with timely and accurate report of end-user device health and security posture.

· Participate in IT projects.

Job Requirements:

· Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support

· Proven ability to work in a fast-paced and dynamic environment

· Strong organizational and multitasking skills.

· Excellent time management and ability to meet deadlines

· Resilience and the ability to handle stressful situations effectively

· Strong communication and interpersonal skills.

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

As a IT Manager | Desktop Support, the broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform asset inventories

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Creates and updates work instructions (where necessary)

Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min 7 years’ Service Desk front and back-office experience with experience in leading a team

AV equipment experiences will be a plus

Experience in managing virtual team

Strong people management and leadership skills

Strong analytical and project management skills

Job Descriptions:

● Collect and analyze clients requirements.

● Work in teams to design, test and develop localization and customization of Yonyou ERP and Cloud solutions.

● Plan and manage developing resources and schedule including system configuration, integration testing.

● Conduct review & integration testing to ensure the quality of deliverables before handing over to users for UAT.

● Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.

● Solve technical problems during project delivery.

● Document all engagements including the creation of design documents, technical specifications, process documentation, specification, system deployment documents, ERP system integration and interface documents and publish reports.

● Receive training about Yonyou ERP products, industry, and project management.

● Provide pre-sales support from technical perspective, including product &technical solution proposal.

Requirements:

● 3 years of experience in Business applications and cloud solutions, ERP experience

● Graduated in Information Technology, Engineering, and supply chain management.

● Account, Supply Chain Management business knowledge or experience preferred.

● Preferably familiar with SQL query and has experience in DBMS e.g. SQL Server, Oracle will have an advantage.

● Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue

● Excellent problem-solving and analytical skills and good verbal and written communication skills.

● A team contributor who can learn extremely fast, perform under pressure and excel in a fast-paced environment.

● Fluency in both English and Mandarin is required to liaise with English and Mandarin-speaking associates.

● Will be based in Singapore and travel for overseas projects in Southeast Asia