Job Description: Sales Manager

At AIRSTYLE, we are dedicated to providing top-tier customer service for all your repair needs. We specialize in delivering high-quality services, including normal aircon servicing, chemical washes, and aircon gas top-ups. Our approach prioritizes thorough consultations to help customers make informed decisions about their home or business air conditioning systems. We not only address immediate repair needs but also aim to prevent future issues with proactive solutions.

Position: Sales Manager

We are seeking a Sales Manager who will play a key role in ensuring seamless communication with potential and existing clients, scheduling services, and managing customer inquiries.

Key Responsibilities:

- Manage inbound customer calls and inquiries regarding our services.

- Provide detailed explanations of our services, including normal servicing, aircon chemical washes, and gas top-ups.

- Coordinate and plan service schedules for confirmed client bookings and ensure the schedule is sent weekly to the manager.

- Handle and respond to email inquiries professionally and promptly.

- Monitor and manage inquiries received through Carousell, ensuring timely follow-up and client engagement.

- Identify potential leads from customer interactions and convert them into confirmed service bookings.

- Maintain strong client relationships by addressing their needs and following up on post-service satisfaction.

- Prepare and submit a weekly schedule of confirmed service bookings.

- Provide regular updates on sales performance and inquiry responses.

Qualifications:

- Strong communication skills, both written and verbal.

- Excellent organizational skills and attention to detail.

- Ability to multitask and prioritize effectively.

- Previous experience in sales or customer service roles is a plus.

- Familiarity with using platforms such as Carousell and email for business inquiries.

Key Duties and Responsibilities

• Lead a team in developing new products
• Assist in developing new products
• Conduct client and competitor analysis, market research and benchmarking
• Plan a strategic R&D programme for short, mid and long terms by understanding and analysing the existing and future financial, market trends
• Prepare proposal and participate in product, service and system development
• Sourcing and Analyse related products

Requirements:

• Bachelor’s degree or higher, preferably in computer science, information technology, marketing or related fields.
• Possess work experience in APP or related industries is preferred
• Past work experience in overseas brand catering design is an advantage
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Attention to detail and a commitment to producing high quality work under pressure
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams

Job Summary:

· As the Supply Chain Manager, you will oversee and optimize the supply chain operations, focusing on efficiency and alignment with business objectives. Collaborating closely with cross-functional teams including procurement, logistics, manufacturing, and sales, you will ensure seamless coordination to meet operational goals and customer requirements.

Job Description

· Industry/ Organization Type: Manufacturing & Distribution

· Position Title: Supply Chain Manager

· Working Location: Bukit Batok

· Working Hours: 5.5 days, Mon– Fri (8 am – 5 pm); Sun (8 am – 12 pm)

· Salary Package: $3,600 to 4,600

· Duration: Permanent Role

Key Responsibilities:

· Develop and execute comprehensive supply chain strategies aligned with business objectives.

· Manage and optimize logistics operations including transportation, warehousing, and distribution activities.

· Optimize transportation routes and modes to minimize lead times and costs, ensuring on-time product delivery.

· Implement effective warehouse management practices to streamline inventory handling, storage, and order fulfillment processes.

· Conduct regular analysis of supply chain metrics, identifying areas for improvement and implementing corrective actions.

· Oversee inventory management, demand forecasting, and procurement strategies to maintain optimal inventory levels while minimizing risks and costs.

· Monitor market trends, industry developments, and customer demands to proactively address supply chain challenges.

· Implement best practices and innovative solutions to enhance supply chain efficiency, cost-effectiveness, and agility.

Requirements:

· Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

· Minimum 10 years of experience in supply chain management.

· Strong understanding of logistics, distribution, import/export requirements, and customs practices.

· Excellent leadership skills with the ability to motivate team, foster collaboration, and achieve results.

· Strong collaboration and communication skills and capacity to influence and build relationships with internal and external stakeholders

· Proficiency in supply chain principles, logistics, procurement, inventory management, and demand forecasting.

· Strong analytical, problem-solving, decision-making, communication, and stakeholder management skills.

· Result oriented, analytical and creative in solving problems

· Attention to details and highly self-motivated

· Highly organized and detail-oriented

· Dynamic team player with strategic and creative mindset

· Good initiator with strong multi-task and time management skills

Interested applicants, kindly submit your updated resume in PDF/MS Word format to [email protected].

We regret only shortlisted candidates will be notified. Thank you for your application.

Note to all recruitment agencies: We are performing in-house recruitment and do not engage the services of recruitment agencies for sourcing. We greatly appreciate that you do not cold call us. We already have our selected recruitment agency to work with should we need this service. Thank you for your cooperation.

As general manager, you will oversee your local office, and be responsible for the overall performance of that team.

You will thus have some involvement in all aspects of the business. You will work with clients; manage your team and address internal issues; liaise with Omnicom stakeholders; and play a role in new business too.

You will line manage the most senior members of the account management team. This means conducting regular appraisals of these individuals, and frequent check ins – both 1-on-1s and group management meetings. You will guide these individuals in the management of more junior members of the account management team. While you will not line manage these people yourself or work as closely with them, you should seek to develop a relationship with everyone in your team, and ensure they are able to approach you where necessary.

You will support your team to address performance matters when they arise, delivering difficult messages in a sensitive but clear way, and liaising with HR when necessary.

Generally you will not line manage people in your office, who sit in other functional teams (eg platforms, talent or new business). Nevertheless, you should have a healthy working relationship with these individuals, and have a clear picture of their work and how they can maximize their impact at the local level.

You will set up account teams for success. Working closely with the senior management team, you will monitor and adjust capacity, workload and distribution.

You will be responsible for hiring and promotion decisions within the account management team and work closely with Mother Tongue’s Head of Training for effective onboarding. You will also identify training requirements across the senior team in general, and address these needs.

You will serve as the figurehead of the agency locally. As such, you should attend industry events and work to improve the profile of the business in your area among both prospective clients and employees. In new business, you will be supported by the business development team who will work to the same aim and have more of a focus on converting opportunities.

With your team, you are responsible for ensuring Mother Tongue’s global culture is adopted and embraced locally – while allowing for some minor differences according to local customs. Likewise, you should ensure that our standard processes and ways of working are followed consistently.

You will coordinate with other Omnicom entities, particularly within the eg+ Group. You should develop relationships with key stakeholders at our sister agencies, and ensure they understand and think positively of Mother Tongue’s offering and ways of working.

You will collaborate with the central management team in London, and act as a bridge between the central group and your local office. This will involve conveying information and implementing decisions taken centrally and communicating the needs and preferences of your office to central management. At the same time, you will share your thoughts and ideas around the global business and consider the broader organization beyond your office. As part of this, you should develop positive relationships with your counterparts in other offices.

You should keep abreast of industry developments and identify both threats to and opportunities for Mother Tongue – whether in your market or internationally. Likewise, you should have an overview of what is happening within your team and the performance of your office, identify trends whether positive or negative, and ways of either amplifying or correcting these.

With regards to clients, you should only be acting as the day-to-day lead on accounts by exception. However, it is important you have a relationship with senior stakeholders on your biggest local relationships, and your highest priority accounts. Your role here is to ensure that our key clients know they are a priority for us, that they have a senior sponsor they can come to in the case of any challenges, and for you to have a clear picture of the relationship – and potential opportunities for growth.

Duties:

Responsible in running the operations of the café. Responsible for opening and closing of café. Lead the entire F&B team, Establish targets, KPI’s, schedules, policies and procedures. Coaching and training of service staff. Maintain high level of service standard and cleanliness of café. Comply with all health and safety regulations. Building strong rapport with guests. Handle guest feedback/complaints. Handling of staff roster and schedule.

Job Requirement

1. Min 2 year of relevant experience in supervisory role in F&B environment
2. Preserve excellent levels of internal and external customer service
3. Identify customers needs and respond proactively to all of their concerns
4. Good F&B and POS knowledge, able to use MS office
5. A hands-on person in delivering F&B services
6. Creative and positive working attitude
7. Work with passion, zest, energy and professionalism

Job Summary:

We are looking for a motivated and articulate individual who will be responsible for the sales and full life cycle management of a select range of products within our portfolio with a high level of scientific and technical expertise. This position demands for a dynamic self-starter who seeks intellectual challenges and has excellent communication skills to interact with our customers in a highly professional manner while finding the right solutions for their diverse needs.

As a Product Manager you will be responsible for communicating the Company’s product value proposition to the market. Essential duties and responsibilities include (1) making sales calls and establishing close relationships with customers (2) managing existing accounts as well as building and maintaining new accounts (3) maintaining regular contact with existing customers and potential customers via phone, email and direct face-to-face meetings (4) establishing, building and managing client relationships with key decision makers within the target accounts (5) preparing and making sales presentations and structuring quality sales proposals.

Qualifications:

Diploma or degree in any life science discipline with laboratory experience in an academic, biotech or pharmaceutical environment. A strong technical aptitude in genomic technologies including NGS and digital-PCR is advantageous. Direct selling experience within the biomedical, biopharmaceutical or life science industry preferred.

Skills:

1. Demonstrate creativity and innovation with respect to problem solving and developing new approaches towards customer solutions.
2. Strong executive presence and professional image with the personality, drive and enthusiasm to succeed and achieve in this challenging position.
3. Strong presentation, analytical and customer service skills complimented by an aggressive and solutions-oriented track record.
4. Strong negotiation and closing skills with the ability to articulate value propositions to clients.
5. Ability to think strategically while remaining results-oriented.
6. Team player – must be comfortable in a highly collaborative team environment with the ability to effectively coordinate and manage resources in order to move the sales process forward.

If you meet the above requirements and share our vision on introducing innovative and exciting technologies to the biomedical and life science research arena, please submit a detailed résumé via the MyCareersFuture portal.

We are seeking a Finance Manager to manage the financial operations of the Company. This individual has to ensure the accuracy and integrity of financial reporting, provides strategic financial insights and support decision making to drive business growth and sustainability.

Key Responsibilities:

• Responsible for the day to day account and finance operations
• Prepare and maintain full sets of accounts
• Ensure timely and accurate periodic financial closing and reporting
• Prepare, review and present financial reports and statements to stakeholders in a timely and accurate manner
• Monitor and ensure proper invoicing and monthly payment collections
• Preparation of group consolidation accounts
• Preparation of GST submission
• Handle payroll, CPF submission, yearly tax returns and other related claims
• Responsible for cashflow reporting and projections
• Assist in preparing budgets, forecasts and analysis
• Managing statutory audit and tax compliance process
• Manage 1 direct report
• Liaise with Banks for related banking facilities
• Ensure compliance with internal controls and policies
• Drive continuous improvements in accounting processes, systems and workflows to enhance efficiency and accuracy
• Other ad-hoc duties assigned

Qualification & Experience:

• 5 to 10 years of relevant working experience
• Degree in Accounting / Finance / ACCA or equivalent
• Prior audit experience will be an added advantage
• Experience with accounting software (Netsuite) and CRM (Salesforce)
• Understanding and knowledge of accounting principles, practices, standards, laws and regulations
• Sense of ownership and pride in your performance and its impact on company’s success
• Team player who is driven and able to work in a fast paced environment and under pressure
• Critical thinker and problem-solving skills
• Meticulous and able to multi-task
• Great interpersonal and communication skills

What We Offer:

• Flexible working arrangements (hybrid)
• Opportunity to work in a high impact role at the intersection on AI, SaaS and Compliance / Regulatory intelligence
• Continuous learning and professional development

Responsibilities and Duties:

• Plan and coordinate the daily operations of the Hospital’s Outpatient Services to ensure efficiency and effective use of resources
• Collaborate with healthcare professionals to optimize workflows, enhance patient care processes and service quality
• Prepare and review policies, procedures and work instructions for clinical processes to facilitate patient safety and quality care
• Utilise IT systems to analyze data, prepare presentation and reports
• Coordinate internal and external stakeholders to implement new programmes/services
• Monitor project Key Performance Indicators (KPIs) and ensure timely completion
• Lead the team of Outpatient Service Associates (OPSAs) to attain service and operational excellence
• Work with internal and external stakeholders in the area of feedback management
• Perform any other responsibilities assigned.

Job Requirements:

• Bachelor’s Degree in business administration, healthcare administration or related field
• At least 3 years of experience in managing outpatient service operations
• Proficient in MS office applications (Excel, PowerPoint, Word) and data management
• Knowledge of clinical systems (SAP, EPIC and Clinic Assist) will be an advantage
• Possess good knowledge of healthcare financing schemes (e.g., Healthier SG, CHAS, Medisave and /or ILTC subsidies)
• Pleasant disposition, strong interpersonal and communication (verbal & written) skills
• Strong planning, organization and coordination skills. Have experience in data analysis
• A team player who is meticulous, result focused and manages pressure well

Act as business partner to the Large Project Organization (LPO) Manager , alignment with HBU M&S team to identify opportunities and plan resources accordingly. Ensures that tender calculation is done correctly. Participates or provides input to negotiations on Contractual terms and conditions (Clients, consortia, subcontractors, suppliers). Participates and provides input in Risk Review process. Provides guidance and leadership to Tender & Project Controllers allocated to Large Projects.

Promotes commercial awareness and ensure proper involvement in Tendering. Validating, Contractual set up, T&C’s, tax impacts and FCM

Ensure coordination, alignment and communication with other functions: LPO Controlling & Risk Manager and HBU Tendering Manager

Ensure timely and experienced resources are allocated to Large Projects

Coordinates with HBU T&P Controller Manager development plans for Junior Controllers , In Charge of FCA programs

Your responsibilities:

• You will ensure that all directives and instructions from HBL/GPG/BL/Company with respect to tender and project controlling activities are uniformly implemented and followed
• You will act the financial director to enhance tender control, project control, processes, risk management, and accountability and to provide decision-makers with comprehensive and consolidated information to all stakeholders.
• You will attend required risk reviews meetings scheduled with the tendering team and project reviews meetings scheduled with the project team.
• You will check that the risk review tool is properly updated/uploaded by the responsible person in a timely and diligent manner related to commercial aspects prior to the Risk Review meeting and after with the Minutes of Meeting/actions agreed.
• You will support the LPO manager to establish and promote all standardized tender/project management practices, methodologies, and processes to be consistency in project execution, resulting in improved efficiency, reduced rework, and enhanced project success rates.
• You will attend all LPO project/portfolio reviews/strategic which are conducted by LPO manager to align strategic objective/drive performance/executive support sales and implement risk mitigation strategies.
• You will support LPO to track project financial progress, identify performance gaps, and identify performance risk and opportunity. It enables data-driven decision-making, promotes project success and helps maximize the financial benefits of the HBL's project portfolio.
• You will facilitate knowledge management by capturing and disseminating project-related information, lessons learned, and best practices. Ensure follow-up on the identified lessons learned during execution and implement lessons learnt in the future tenders
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You have multiple years of working experience within in one of the following functions: Risk Management / Tender Controlling / Project Controlling / Controlling.
• You are experienced in project business in an international company.
• Experience in working in the industry of electrical or power, EPC, construction, or industry that has high value, long duration and complex projects
• You are skilled in communicating and you have experience working with a global and diverse team from a leadership point of view.
• You have high level of organization skills with attention to details and strong process orientation.
• You have experience in dealing with customers/stakeholders as well as you are fluent in English (oral and written), other languages are considered meriting.
• It is meriting if you hold a Master's Degree in relevant field.
• Leadership skill to manage different cultures and cross function leads.
• Good command in English verbally and written.

Apply now

Responsibilities

a. Involve in various stages of the systems development life cycle, adopting waterfall, agile or hybrid implementation methodology.

b. Perform work planning and budgeting. E.g., review and write approval papers.

c. Plan, lead and manage project delivery (inhouse or outsource). E.g.:

· Involve in procurement (e.g., Call RFP/ITQ, evaluate vendors’ proposal).

· Manage and work closely with various stakeholders (e.g., end users, senior management, and external vendor).

· Conduct user requirement gathering sessions for the implementation of new systems or enhancements to existing systems.

· Manage project based on the project plan and timeline to meet identified business needs, within agreed parameter of cost, duration, and quality.

· Mitigate project risks.

d. Understand procurement, system, and security policy to ensure compliance during project implementation/maintenance period.

e. Evaluate new solutions and make recommendations to resolve business problems.

f. Coach team members.

Requirements

a. Degree/Master’s in Computer Science, Information Technology, Computer Engineering or equivalent.

b. Minimal 10 years’ experience in project management.

c. Minimal 7 years’ experiences in providing data warehouse or analytics solutions.

d. Commercial cloud certification (e.g., AWS practitioner, solution architect).

e. Good self-organization and project management skill.

f. Experience in senior stakeholder management and maintaining professionalism in communication.

g. Experience in any Data Management, Business Intelligence or Analytics tools.

h. Experience in negotiation and execution of contracts with vendors.

i. Ability to manage/influence users, vendors, and coordinate with multi-disciplinary teams.

j. Strong analytical skills and ability to work independently, as well as in a team.

k. Worked in a government agency or healthcare industry is an added advantage.

l. Exposure to hospital information / clinical systems is an added advantage.

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Assistant Manager (Lobby Lounge) to join our team!

As a F&B Assistant Manager (Lobby Lounge), we rely on you to:

• Be responsible for the everyday operation, management, marketing and overall performance of Lobby Lounge
• Over-see the day-to-day running of the outlet in connection with staffing, service, cost control, achieving maximum revenue and guest satisfaction
• Delegation of duties and responsibilities to his / her team members
• Ensure all rules and regulations are adhered to responsibly for uniformity and are in line with the companies’ policies.

Requirements

• Minimum 3 years’ experience in a similar capacity in an international class hotel

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 490 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

The Asset Management team is responsible for BW Group vessels management activities such as investment/divestment of vessels, identify business opportunities, generate returns through asset play, long term projects and/or forward paper markets as well as supporting other business units in their sales and purchase activities.

A successful candidate would ideally be able to work under time pressure, attention to detail for reviewing and negotiating contracts and good business acumen.

Responsibilities:

• Support the evaluation of investment/divestment decisions through quantitative and qualitative analysis as part of the proposal process
• Support in the negotiations for ship Sale & Purchase agreements and Newbuilding contracts
• Administration of existing contracts/agreements
• Maintain and update databases (S&P and MDM)
• Assist and responsible for sending out routine reports
• Monitor and update FFA positions as and when required.
• Participate in ad-hoc projects as required
• Liaise with external parties on operational and technical matters on BW Dry Cargo fleet
• Liaise with Buyers/Sellers or brokers on post-fixture documents

• Bachelor (BA, Finance, Economics or Shipping/Maritime)
• Preferably 1-3 years maritime experience
• Candidates with relevant internship or work experience may be considered
• Ability to synthesize and present information to support decision making
• Ability to work in a precise and accurate manner while under time pressure
• Good collaboration and team player
• Well versed with Microsoft Office products (i.e Excel and PowerPoint)
• Able to commit to a 1-year contract period

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Don't meet every single requirement? At BW, we value diversity and the unique experiences that people from different backgrounds bring to our business. We welcome you to apply for the role even if you don't fully meet all the listed requirements, especially if you are passionate about building an inclusive culture where we strive to be our best. You may be just the right candidate!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

As a research institute within the Agency for Science, Technology and Research (A*STAR), IME bridges the gap between academia and industry. Our mission is to accelerate innovation in advanced packaging, piezoMEMS, SiC, RF/mmwave GaN, and photonics & sensors, and to develop talent and inspire in Singapore.

We are looking for a resourceful and motivated individual to join our dynamic team. As a member of the Corporate Services (CS) team, you will manage the purchasing function in IME, ensuring operations run efficiently and effectively.

Job Responsibilities:

• Manage the tender documentation and processes, working with stakeholders on tender requisition, evaluation, seeking approval for award and contract management.
• Implement Procurement Policies and Procedures to align with business needs, offering guidance to stakeholders to support informed purchasing decisions, while balancing public accountability, prudent use of resources and operational efficiency.
• Conduct training of Procurement Policies and Procedures to stakeholders.
• Perform demand aggregation in partnership with stakeholders.
• Manage purchase orders, track delivery timelines, and ensure timely receipt of goods and services.

Job Requirements:

• Minimum 3 years of relevant experience in procurement.
• A good understanding of Government Procurement Policies will be advantageous.
• Familiar with SAP and proficiency in data analytics/visualization tools like Power BI will be beneficial.
• A resourceful individual with active listening skills to gather information and anticipate next steps.
• A motivated individual with clear communication skills for stakeholder and management reporting.

Product area

Know the user. Know the magic. Connect the two. At its core, marketing at Google starts with technology and ends with the user, bringing both together in unconventional ways. Our job is to demonstrate how Google's products solve the world's problems--from the everyday to the epic, from the mundane to the monumental. And we approach marketing in a way that only Google can--changing the game, redefining the medium, making the user the priority, and ultimately, letting the technology speak for itself.

Job description

Whether you're on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience as you lead every facet of the product's journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the voice of the product and help it grow a consumer base. This means you work with a cross-functional team across Sales, corporate communications, legal, webmasters, product development, engineering and more. In this role, you'll be involved with product marketing strategy from beginning to end.

Additional job description

The 1P e-commerce Google Store is our owned and operated online store that showcases and sells new devices made with Google technology with a focus on our Pixel mobile device. On a day-to-day basis, the Google Store marketing team is working through innovative ideas to showcase flagship products by driving awareness, traffic, running promotions, acquiring new customers, growing relationships with existing customers, assessing opportunities for analysis and research, and finding creative ways to bring unique shopping experiences to life.

The regional APAC Google Store marketing team owns the customer experience and growth marketing strategy for the store in the region working with cross-region and functional stakeholders to drive commercial impact.

Qualifications

Job responsibilities

• Own the execution of CRM campaign moments ~7 big moments across JP, AU, IN, TW and SG. This includes campaign calendar management, briefing, creating, CRM technical delivery and deployment, performance goal setting and reporting on commercial impact driven by channel.
• Drive CRM channel share and Pixel sales contribution to support both 1P+3P unit sales and business objectives.
• Understand overarching business objectives and strategy, and own and ensure these are translated into overall regional CRM marketing strategy across the customer lifecycle.
• Drive engagement of customers by leading development of targeted, high impact content and execution of scalable marketing campaigns.
• Lead A/B and multivariate testing and optimizations throughout the customer journey and drive local learnings and insights to drive Pixel and portfolio loyalty across the region.

Minimum qualifications

• Bachelor's degree in Marketing or equivalent practical experience.
• 5 years of experience working on digital marketing campaigns, performance media or email marketing.
• Experience with APAC regional Performance Marketing.
• Experience working on campaigns/projects with multiple senior stakeholders.
• Ability to communicate in English and Japanese fluently to support partner relationship management in this region.

Preferred qualifications

• Ability to balance working in a creatively driven organization with a data driven approach to marketing.
• Ability to be resourceful and results-oriented with an enthusiastic and positive attitude.
• Ability to take complex data and distill them into meaningful and coherent narratives.
• Excellent problem solving skills, with the ability to use data to drive actionable insights and scale effectively across a large organization.
• Excellent organizational skills with the ability to manage and coordinate projects across regions.
• Excellent project management skills with attention to detail.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza OR Singpost

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

This is an operational position within the Asia Centre for Health Security (ACHS). The incumbent will be part of the team to support the core functions of the centre. Their duties would include administration, education and training, collaboration and partnership, and secretariat functions.

Duties & Responsibilities
Working under the direction of the Director and Head of Operations at the ACHS, the Assistant Manager will be part of the team to support the core duties of the centre:
a) Centre Administration
- Point of contact between researchers and various administration departments to support the management of research projects
- Support researchers to draft, review, negotiate and execute research agreements by working closely with researchers, collaborators and internal and external legal offices
- Liaise and support the centre's leads and research staff to meet the centre's objectives of the centre
- Support finance administration, payment and procurement and secretariat duties; tracking and reporting; and communications

b) Education and Training inclusive of the Tabletop Simulation Exercises for Health Security Preparedness and Response; and the convening of meetings and roundtables
- Support Centre Leads in organising training activties, including the tabletop simulation exercise and convening of meetings and roundtables. The responsibilities include event management, registration, on the ground support, liaising with international participants and logistics arrangements including organising venue, travel and room bookings
- Administrative support for the establishment of the ACHS fellowship program in health security
- On the ground support for public seminars, workshops, courses and training held in person and online

c) Collaboration & Partnership
- Liaise and work closely with local, regional and international partners and collaborators, this includes providing support for policy roundtables and panel discussions and the building a network of experienced experts in health security

d) Provide secretariat support for the centre (Faculty Meetings, International Advisory Panel), this includes arranging of meetings, preparation of slides, notes of meeting, communication and dissemination of information, and collation of reports

e) Work closely with other offices in the school, e.g. finance, HR, IT and GHO and university, e.g. OLA, ODPRT, CPO to take forward all administrative tasks, including discussion, collaboration and problem-solving on complem situations

f) Other duties assigned by the Director or Head, Operations

Qualifications

• Applicants are expected to have at least a Bachelor degree from a recognised institution with at least five years of experience in an administrative position within the academic, research or healthcare sector
• Strong administrative skills and experience in supporting projects such as convening meetings, organise training and workshops, service contracts, financial administration, or equivalent experience
• Experience organising events, in-person and online is a requirement
• Excellent written and oral communciation skills, with the ability to summarise content, prepare slides, reports and content
• A good team player who is self-motivated, well organised and with the ability to work well under pressure and tight deadlines
• Effective at problem-solving, able to take initiative to learn on the job and manage various responsibilities.
• IT systems savy and proficient in Microsoft Office Applications
• Knowledge of NUS processes and systems is an advantage
• Strong interpersonal and negotiation skills, and ability to interact effectively with all levels of associates, including senior leadership

Position Summary / Project Description

As a PM within the Program Management Office (PMO), the resource will be responsible for initiating, managing, and reporting on Cluster related projects and programs.

Ensures the timely execution of key deliverables, such as project approvals, costings, and resource planning. Additionally, there is the need to monitor and report on delivery balance scorecard KPIs, including budget utilization, and address any areas of concern in collaboration with stakeholders.

The candidate must be a proactive and detail-oriented individual with proven experience in projects & programs management and have good interpersonal skills to work with the various business functions.

Role and Responsibilities

• Manage day-to-day activities in the Program Management Office for related Logistics projects.
• Analyze with project managers on project timeline plan and ensure timely execution of key deliverables such as project approval preparations, costings and resource planning.
• Report and analyze delivery balance scorecard KPIs, including budget utilization and highlight any areas of concerns and work with stakeholders for resolutions
• Lead and monitor closely all functional groups (IT), Operations and partners (if any) to ensure facility/ manpower/ system readiness.
• Initiate & implement process improvements opportunities to and performance dashboard for all stakeholders.
• Closely organize, monitor and implement projects with teams to ensure speedy operational stabilization, risk mitigations, signoffs and ensure closure.
• Manage and operationalize demand management process and guidelines with rigor in governance & compliance for yearly workplan.
• Organize, and support key users’ trainings, workshops, planned of FAQs using GenAI, roadshows and events for materials/documentations.
• Support program/project IT audits with stakeholders and related secretariat duties.

Requirements / Qualifications

• Degree holder with 7-10 years of relevant working experience or Diploma holder in any discipline.
• Working knowledge of process flow design and analysis, documentation work products including manuals, SOPs, training aides and process documents.
• Programme management experience; preferably in managing programmes in a large-sized organization operating in a highly complex environment.
• Ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem-solving skills.
• Well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on program activities and identify issues affecting the performance outcomes of the project.
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Proficient in Microsoft Office Excel, Word and PowerPoint

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

NUS-ISS is seeking a dynamic and experienced professional to drive the growth of our Executive Education Programmes. This role involves strategizing, leading industry engagement, and fostering corporate partnerships to enhance market presence and revenue growth. If you have a passion for business development and a proven track record of client acquisition and sectoral engagement, we want to hear from you!

• Client Acquisition and Revenue Growth: Strategically acquire new clients and meet/exceed targets for Executive Education Programmes.
• Strategic Planning: Develop and implement business plans to penetrate new markets and expand corporate engagements.
• Relationship Management: Build and maintain strong relationships with clients and industry partners.
• Programme Innovation: Analyze industry trends and develop competitive, innovative programme offerings.
• Feedback and Strategy: Provide market feedback to enhance strategic planning and increase programme relevance.

Qualifications

• A good university degree with at least 10 years of experience in business development, sales, account management, and partner engagement, with strong sectoral knowledge.
• Expertise in developing corporate executive education programmes and establishing multi-year engagements.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with digital products/services is a plus.

(2-years contract)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About the Role

The Singapore University of Social Sciences (SUSS) Entrepreneurship, Student SUcceSS Centre, is seeking an Assistant Manager/Manager.

What You Will Be Doing

Working closely with the Head (Entrepreneurship), you will develop and conduct entrepreneurship programmes and initiatives.

• Perform gap-analysis on knowledge and skills gaps for entrepreneurial students with special needs
• Develop partnerships with relevant organisations to identify training needs or other potential collaboration opportunities
• Design and drive programme to build startups
• Develop and execute strategy for outreach to students with special needs
• Mentor startups in entrepreneurship programmes by managing their milestones and progress
• Conduct evaluation and assessment of startups
• Manage data and reports to key stakeholders and funders

Other Responsibilities

• Drive community building initiatives and manage relationship development of community of startups, mentors, partners, corporates and alumni
• Provide coaching and advisory support for fundraising and grant application activity
• Assist in overseas expansion and/or incorporation of startups locally and in the region, especially in ASEAN, China and India
• Undertake secondary appointments or duties in SUSS as required

Job Requirements

We are looking for candidates who are passionate about entrepreneurship, have awareness of current and emerging practices in the startup industry, are committed to help guide and mentor startups and aspiring entrepreneurs, and can fulfil operational and administrative duties.

Candidates should be intellectually nimble, have an eye for collaborative possibilities and the ability to tackle challenging situations with finesse and determination. A willingness to travel is also expected. Candidate should also have a good understanding of the special needs ecosystem. Prior experience e.g. with a start up, VC/incubator, special needs community and/or in building and managing a community is a plus.

• Degree holder with at least 5 years of professional experience.
• Analytical with strong communication, interpersonal and presentation skills.
• Intellectually inquisitive; with a good awareness of current and global affairs.
• Driven, organised and detail oriented.
• Keen interest and ability in operational and administrative tasks.
• Able to travel as required.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Our client is a leading player in helping companies and countries to optimize energy systems and reduce carbon emissions by data analytics.

Job Summary

We're seeking an Operations and Maintenance Specialist to join our team.

As a seasoned expert in both operational technology (OT) and information technology (IT), you'll oversee the operations and maintenance of our client’s product and applications.

Your expertise will span Resource Management, Building Management, and Carbon Management.

Key Responsibilities

• Serve as the primary point of contact for customers, providing top-notch support and ensuring seamless issue resolution.
• Develop and implement comprehensive operations and maintenance strategies to optimize system performance, capacity, and compliance.
• Collaborate with cross-functional teams, including Sales, Product, and R&D, to identify and address customer concerns, and drive process improvements.
• Conduct regular system audits and risk assessments to ensure adherence to ITIL regulations and ITSM best practices.
• Foster a culture of continuous improvement, identifying opportunities for optimization and implementing changes to enhance customer experience.

Requirements

• A minimum of 5 years' experience in IT operations, technical support, or technical account management.
• Proven track record in managing high-profile customers and delivering exceptional service in a client-facing environment.
• Expertise in managing cloud services, Kubernetes, serverless environments, Docker, and Ubuntu operating systems.
• Hands-on experience with database management systems, including MySQL, PostgreSQL, ClickHouse, Redis, and Kafka.
• Understanding of streaming technology, including Kafka, and ITIL regulations.
• Azure or AWS professional certification is a plus.
• Excellent communication, interpersonal, and project management skills.

What We Offer

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Collaborative and innovative culture
• Competitive salary and benefits package

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Recruitment:

• To manage the daily operations of Student Acquisitions for full-time/part-time qualification programs.

• To ensure that admissions and acquisitions procedures are followed in line with school policies, CPE, ERF and Edu Trust regulations.

• To be responsible for the development and implementation of student acquisitions and conversion strategies to increase enquiries, applications, and conversion for all courses.

• To regularly provide analysis on enquiries and admissions data to advise the CEO/Director of Student Acquisitions on enquiry trends and market demand on existing course products.

• To liaise regularly (through the Director of Student Acquisitions) with and advise management and on issues relating to recruitment and admissions.

• To manage the planning and co-ordination of local and international outreach events e.g. Open House, Course Previews, Roadshows, Learning Journeys and liaising with relevant departments to ensure successful delivery of the events

• To plan and implement an effective department budget and ensure that all student acquisitions activity is managed within the budget.

Overseas Markets and Agents Management:

• To implement an effective system to manage a network of recruitment agents to generate production, ensure compliance with CPE amd Edu Trust regulations and high service standards.

• To manage all administrative follow ups pertaining to agents' selection, appointment, monitoring, and evaluation

• To source and develop leads in opening potential new markets with value propositions to SHATEC

Business Development:

• To manage the business development of advisory services in licensing, consultancy, and management of educational institutions,

•To be responsible for the negotiation and contract administration, of all advisory services offered.

Others:

• To ensure adherence of operational processes in work areas to compliance requirements stipulated by CPE Edu Trust and ERF.

• To support all school events.

• Any other ad hoc duties.

Product area

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Job description

The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You'll make processes more efficient and scalable, work to ensure the highest level of quality of our operations, and proactively minimize operational risk. Externally, you collaborate with our extended workforce partners and internally, you will collaborate across the multiple areas of the Financial Operations team.

Additional job description

The Revenue to Cash Operations team manages Google's Revenue-to-Cash processes globally across all product areas, including Ads, Digital Goods, Cloud, and Hardware. We ensure Google’s revenues are transformed to cash in an efficient, controlled and compliant manner. Our team powers Google's ambitious growth agenda by creating innovative ways to manage our complex set of billing and payment transactions, making processes more efficient and scalable, minimizing operational risk, integrating Google acquisitions and new products, connecting with new payment and invoicing partners and so much more.

Qualifications

Job responsibilities

• Design the strategy for your area in line with the team's overall direction.
• Analyze complex datasets to understand ways to improve processes.
• Provide performance reporting and analysis to executive management and risk identification and mitigation.
• Collaborate with the Revenue to Cash Operations, Cash, and AR Management organization to ensure a high standard of execution for operational activities. This includes service level agreements, adherence to documented processes and quality of results.
• Articulate data and system requirements to supporting teams, this includes capacity planning and the appropriate allocation of resources.

Minimum qualifications

• Bachelor's degree or equivalent practical experience
• 7 years of experience in financial analysis, budgeting, operations, consulting, program management, process design, process improvement, or business process re-engineering
• 3 years of experience in data and analytics
• Experience using SQL or other scripting languages

Preferred qualifications

• MBA or Master's degree
• Experience in Order to Cash operations (Credit, Collections, Cash Operations)
• Experience with SAP
• Experience working in a cross-functional, fast-paced environment leading complex operational initiatives to successful outcomes
• Motivated, strong sense of end-to-end ownership, and a collaborative mindset

Company Brief:

Triflex is a German family-owned business with more than 40 years of experience in manufacturing and distributing a wide range of reliable and lasting waterproofing solutions for the protection of buildings. The core competence of Triflex is the field of waterproofing systems and coating materials for the construction sector. Triflex's production, development and central functions are brought together in Minden, Germany and is successfully represented worldwide and in the Asia Pacific region, through our sales and distribution office in Singapore.

Our organizational culture is characterized by positive collaborations, respect, trust and cohesion across teams and cultural boundaries. With our company hierarchies being flat and decision-making paths are short - this is the right environment for those with innovative ideas and impulses. Our employees receive appropriate intensive introductory training and continue to support them in their professional development with a wide range of internal and external training opportunities. As an innovative employer, we offer exciting jobs with interesting prospects and a high degree of creative freedom. Reliability, focus on service and innovation are the values we work by every day in our customers’ interest.

Interested applicants may submit their resume by email to triflex.asia@triflex .com with the subject format– Applicant Name: Technical/Engineering Services Manager (Waterproofing)

Job description:

We are seeking specialist to fill in the role of a Technical/Engineering Services Manager for waterproofing construction projects in Singapore. The successful applicant's primary responsibility is to provide support for Triflex waterproofing product application to all our customers. He will work closely with building contractors, engineers, site supervisors and facility managers to create solutions for waterproofing challenges and to demonstrate application techniques waterproofing projects. This is a challenging and rewarding opportunity for an ambitious individual with a passion for specialist waterproofing products and the desire to make a real difference in the building industry.

The successful applicant shall be responsible for:

1. Product presentations and demonstration

2. Development and implementation of technical training program for applicators

3. Analysis of project site requirements

4. Assessment of business opportunities for Triflex products

5. Support on clients' project execution throughtout its term

6. Safety briefing and risk assessment

7. Applicator training and competency check

8. Compliance oversight (method statement, safety protocols, building standards)

9. Client relationship building (decision makers, designers / planners, project execution team)

10. Reporting and documentation (project status, technical meetings /trainings)

Qualifications Required

1. Minimum 3 years working experience as a site supervisor for building envelope construction, specializing in waterproofing, roofing, flooring or tiling.

2. Well acquainted with various building envelope materials and construction methodologies.

3. Extensive experience in handling waterproofing materials, application techniques, industry standards, as well as local regulations and building codes for waterproofing in Singapore.

4. Proven track record in working with project engineers, building contractors and property owners.

5. Able to understand shop drawings and specification documents.

6. Demonstrated ability to build rapport and maintain strong relationships with customers and partners.

7. Able to understand shop drawings and specification documents.

8. Fluent in both spoken and written English, knowledge of local language is an advantage.

9. Must be physically fit, mentally agile and able to work under varying work schedule.

10. Possesses class 3 driving license in Singapore.

Required Soft Skills

1. Able to present confidently and convincingly to a wide variety of audiences/ groups.

2. Teamworking, relationship-building and influencing skills.

3. A methodical approach to work, organized and time conscious.

4. Reliable and prudent in the use of company resources.

5. Resourceful, analytical, focused on solution-based approach.

6. Open-minded and self-directing.

Educational Requirements

Minimum ITE in an industry-relevant field of study (Building Construction).

Others:

Singaporeans only.

Commencement date:

Able to start work immediately.

Overview

Reporting to the Head, Insight and System, RHS Office (RHSO), the appointment holder will help to manage and support the development of digital engagement plans and projects with HealthierSG (HSG) Customer Relationship Management (CRM) system and learning management system. The appointment holder will also support data governance and protection in RHSO.

Job Responsibilities

You will be responsible for the following:

1. Digital engagement with HSG CRM

· Establish a digital strategy for the residents in NUHS cluster using HSG CRM

· Responsible for business-as-usual operations of the CRM

· Monitor progress and update to management on a periodic basis

· Support the HealthSG Taskgroup meetings.

· Support NUHS teams in running campaigns according to NUHS Comms editorial calendar, and NUHS event calendar

· Manage stakeholder engagements to adjust and implement changes to the operational workflows and service delivery for better outcomes

2. Development of RHSO Learning Management System

· Define the strategy and roadmap for RHSO’s learning management system (LMS).

· Devise and optimize workflow processes

· Engage and support stakeholders, perform requirements gathering and ensure operational feasibility.

· Perform procurement of LMS (new or renewal) including contracts and agreements review with internal and external stakeholders.

· Responsible for business-as-usual operations and managing of resources (manpower, budget, etc) for RHSO’s learning management system.

· May include use of multimedia and digital software in graphic design, video editing, web/UI/UX development and animation creation.

3. Data governance and protection

· Work with data protection leads from other Divisions to ensure RHSO compliance with Personal Data Protection Act (PDPA) and MOH’s data-related policies and initiatives

· Provide support/ advice on enquiries from other Divisions for use-cases or initiatives that would require data related actions (e.g. storage, transfer, encryption).

· Provide incident management advice and/or support as needed and ensure that data incidents and breaches are responded to and managed effectively.

· Review Data Sharing Agreements that may be entered into between RHSO and other organizations when needed

· Plan and develop training and communications materials for RHSO staff

Requirements

· A degree from a recognized university, with minimum 7 years of relevant working experience, preferably within healthcare industry

· Relevant working experience in product management for IT or learning management systems (2 years min), with previous deployment of educational IT resources as a plus

· Experience in managing interactions and integration across different departments/teams

· Proficiency in the domain of data protection, data governance and PDPA obligations

· Good interpersonal, written and verbal communication skills

· Previous experience in UI/UX development, digital design, animation and video editing work as a plus