Responsibilities:

· Provide timely IT support to all company users, and when necessary, liaise with vendors for support.

· Leveraging technologies to help in improving the organization's efficiencies and productivity.

· Ability to troubleshoot network, hardware, and software problems.

· Company Windows server maintenance.

· Responding in a timely manner to service issues and requests.

Requirements

· Minimum 1-2 years relevant experience in IT infrastructure.

· Knowledge in TCP/IP, DHCP, Windows systems, and Windows Server.

· It would be better if there's understanding about smart factory settings such as IoT, MQTT, etc.

You may use the link to submit your job application

https://sy.seikowall-idd.com/TH6/public/hr/recruitment/eform_v1.xhtml?comp=SWPL

[Job ID: 828193]

Responsibilities:

Primarily responsible for addressing the technical business solution needs of partners and/or end users by providing presales support in the following areas:

• Presentations
• Demos
• Proof of Concept (POC)
• Proposal writing
• Compliance tables
• Statement of Work (SOW)
• Training/Product Enablement
• Develop proficiency and obtain certifications for assigned products and technologies through both self-directed and formal training
• Take ownership of conducting hands-on POCs independently
• Independently present the vendor’s solutions to partners and end users
• Provide updates and training sessions to partners and end users as needed
• Collaborate closely with product managers and channel account managers to drive opportunities to closure
• Ensure timely and accurate reporting
• Perform any other ad-hoc tasks as assigned

Requirements:

• Minimum of 2 years of hands-on experience in the IT network and cybersecurity domain
  Strong understanding of security and networking infrastructure
  Strong analytical, communication, interpersonal, and personal skills
• Positive attitude and willingness to learn
• Ability to work independently with minimal supervision

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Requirements for IT Infra Engineer

• We are requesting for 1-3 augmented resources (Associate Consultant/Consultant) for a minimum of six (6) months to create comprehensive user guide documentation to configure their systems to pipe logs to Government Cyber Security Operations Centre (GCSOC).
• This documentation is crucial to enhance the self-help capabilities of Whole-of-Government (WOG) agencies, leading to more efficient and adoption of GCSOC services.
• By providing clear, detailed user guides, we anticipate a reduction in support requests, faster onboarding times for agencies, and improved standardisation of practices across Government.
• The scope of work encompasses approximately 150 products, including operating systems, servers, networking security, databases monitoring, cloud native services etc.

Scope of Works /Job responsibilities

• Create clear, concise, and comprehensive user guides for WOG ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by GovTech.
• Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve GCSOC outcome
• Conduct own research or setup to gather accurate technical information
• Ensure documentation adheres to GovTech standards and best practices
• Update and maintain existing documentation as products evolve
• Incorporate user feedback to improve guide clarity and usability

Required Skills:

• Must have experience in creating technical documentation (user guide, product guide, etc)
• Familiarity with ICT concepts, including operating systems, networking, databases, and security
• Understanding of SIEM systems and log management
• Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation
• Ability to translate complex technical information into user-friendly content
• Self-reliance and ability to work independently on creating the documentation
• Knowledge of technical documentation best practices and standards (optional)

Responsibilities:

• Same as Associate Consultant but with more responsibility in stakeholder management and design leadership.
• Act as a lead in forecasting and managing project budgets, ensuring that costs are within approved limits.
• Manage complex application infrastructure design and delivery processes, ensuring alignment with business needs and compliance with government policies.
• Take the lead in driving collaborations with service providers and external partners.
• Oversee day-to-day application infrastructure services, ensuring continuous service improvement.
• Play a central role in inter-agency collaboration for government-wide application services delivery.

Experience and Skills Needed:

• Degree or Diploma in IT, Computer Science, or related disciplines.
• At least 4 years of relevant experience, with hands-on involvement in 2-3 full project development life cycles.
• Proven ability to handle complex projects and work with senior stakeholders.
• Strong analytical skills with a focus on results and customer satisfaction.
• Strong leadership and mentoring skills to guide junior team members.
• In-depth knowledge of ITIL processes and frameworks.

Requirements:

1. Expert in Microsoft BizTalk version 2016 or above.

2. At least 7 to 12 years of development experience in which Minimum 6 years of experience with BizTalk Server, orchestrations, maps, pipelines, port configuration, adapters, performance, and scalability turning, etc.

3. Expertise in microservice frameworks such as SpringCloud, Play + Consul + Kong, and SSM + Dubbo + ZK.

4. Expertise in OpenAPI, Nginx, Dubbo, Nacos, Redis, MySQL, Oracle, MongoDB, RocketMq, ElasticJob, Ignite Cache, SharddingDB, OAuth2, and Alibaba Cloud services (OTS, ONS, DTS, SLS, RDS, OSS, KMS, MSE, K8S). Skilled in designing high-performance, distributed microservice systems.

5. Familiar with development tools such as IntelliJ IDEA, PyCharm, Git, MeterSphere, Postman, and collaboration tools like Coding, Google Drive, Yuque, DingTalk, Notion.

6. Familiar with Technologies: Java 17, Dubbo 3.0, Springboot, Spring Security, OAuth2, Zookeeper, Mybatis, Redis, ShardingJDBC, Ignite Cache, ElasticJob, Alibaba Cloud native components (OTS, ONS, DTS, SLS, RDS, OSS, KMS, MSE, K8S)

7. Experience in applying source control management with Github.

8. Proven delivery experience in Agile software development using industry standards like Test-Driven Development, static code analysis, and test automation with high code coverage, coding reviews, CI/CD, feature flags, etc.
Experience in Agile methodologies such as Agile Scrum, Kanban, or any DevOps frameworks.

9. Experience in enterprise software architecture design principles like Clean Architecture and Domain Driven Design.

10. Extensive experience in smart contract development and blockchain technologies pertinent to financial applications.

11. Experience in AWS services - S3, API Gateway, RDS, etc.

12. Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters.

Responsibilities:

1. Strong understanding of Software Development Lifecycle and familiar with various automation tools for developing digital pipelines (CI/ CD pipelines)

2. Work with developers and the IT team to oversee the code releases

3. Design and develop continuous automating, and deployment

4. Extensive collaboration ranging from technical analyses to deployment and monitoring is handled, with the focus to enhance overall system reliability and scalability

5. Stay on top of industry trends and best practices whilst recognizing opportunities for automation, design development, and other solutions in a comprehensive manner to boost operational efficiency

6. Adaptive to take on a variety of work

7. Manage code quality and security policies

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement.
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Executive to join our team in Singapore.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.
• Manage the project implementation plan & budget; identify the scope of project deliverables at each project milestone; monitor progress & take preventive/corrective action whenever necessary.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports. Clearly articulate and document business requirements. Assess the risks of various solutions and prioritize competing business demands.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Role description:

The ideal candidate will play a pivotal role in providing essential support for the efficient functioning of our technology infrastructure. This position combines administrative responsibilities with hands-on involvement in various IT tasks, making it an ideal opportunity for someone with a passion for technology and excellent organizational skills.

Role Responsibilities:

• Provide IT asset inventory check & update semi-annually
• Keep track of the equipment movement for the entire company by maintaining an asset management system such as serial number, date installed, etc.
• Report generation and any missing asset-tags
• Validate and process service request tickets regularly
• Work in a team to implement the service request tickets
• Update tracking system record accordingly
• Manage and ensure smooth service request workflow
• Liaise with users to understand further the requirements and validate the service request
• Upkeep the storage area and service centre in good and clean condition
• Manage and ensure order supplies within the budget guidelines of the department
• Responsible for creating and processing the purchase requisition according to operation forecasted budget
• Update the information in the budget tracking list regularly
• Process orders and schedule deliveries for supplies, equipment, and services
• Keep the monthly budget actualization according to the schedule
• Provide any other ad-hoc assistance where necessary and all administrative work within the department

Requirements:

• Fresh graduates are welcome to apply.
• Those with no prior experience are welcome to apply.
• Good communication skills.
• Familiar with Microsoft Office suite, especially with Sharepoint.
• Exceptional organizational abilities with a keen attention to detail.
• Ability to prioritize tasks and manage multiple tasks simultaneously.
• Excellent communication and interpersonal abilities
• Proactive problem-solving attitude with the ability to anticipate issues.

This position requires working in shifts.
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide meal allowance for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

• Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.
• Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.
• Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.
• Collaborate with cloud service providers to address and resolve platform-specific issues.
• Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.
• Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.
• Ensure cloud environments adhere to security best practices and compliance requirements.
• Participate in security incident response and contribute to the ongoing improvement of cloud security measures.
• Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.
• Update documentation to reflect changes in cloud-based services.
• Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.
• Monitor and analyze cloud resource usage to identify opportunities for cost optimization.
• Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in using cloud-native monitoring tools and dashboards.
• Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.
• Familiarity with Infrastructure as Code (IaC) concepts and tools.
• Understanding of cloud security principles and best practices.
• Knowledge of compliance standards relevant to cloud environments.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to collaborate effectively with cross-functional teams and external cloud service providers.
• Flexibility to adapt to changes in cloud services, technologies, and industry best practices.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

About Milkyway

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are seeking an experience an iT Head to support Asia region offices. The Asia office will serves as main center to provide IT support, operations, onsite project services and security based on company Group common infrastructure.

You will lead the Asia IT team to establish ICT Strategy, Planning, Investment/Cost Management, Information Security Management, ICT Architecture Management, Out-sourcing Management, Application implementation , Project Management, ICT Services and Asset Management (includes maintenance, application, user supports).

Job Description
• Work closely with CIO to align,implement and management of the group strategy, IT governance, security policy and strategic ICT planning.

• A people Manager responsible for team and personnel management.
• Draw-up/Implement/Management of various ICT policies/regulations, including investment/cost, security, architecture, sourcing, project, ICT service and fixed assets etc.

•To lead and implement SAP HANA inclusive of scoping, development, integration to users usage, followed by maintenance and operation. Plus, support additional business applications such as data intelligence, digital signature solutions etc.
•Act as a service manager using application platform to support all users in Asia Region for incident and request and offer ICT security.

Required experience and knowledge
Minimum 15 years of hands-on experience with following experience
• management experience in a regional capacity;
• expereince in strategic planning, develop and drive action plans for the key changes or new directions;

• have experience in SAP HANA project inclusive of IMPLEMENTATION and managment.
•experience in maintenance and operation of Business Applications deployed from SAP Public Cloud -Ms Azure, AWS, etc
•experience in a Corporate’s OA (infrastructure business support, such as Office365, PC, iPhone, multifunction device, group companies’ network etc) and infrastructure security.

We regret to inform only shortlisted candidates will be contacted to discuss the role in details.

• Maintain computer systems and network.
• Installing and configuring computer systems,diagnosing hardware and software faults.
• Solve technical and applications problems
• Support of related cloud drive.
• Maintain,improve and update company’s website.
• To perform frontline enquiries and reception duties;
• To manage the Student Support Services’ Reception Desk and resources to ensure it is welcoming and informative;
• Any other duties on assigned by Principal.

Job Description:

Technical Support:

• Respond to and resolve IT support requests via phone, email or ticketing system
• Diagnose and troubleshoot hardware, software and network issues
• Install, configure and maintain computer systems and software applications

Hardware and Software Management:

• Manage the setup and maintenance of laptops, printers and other IT equipment
• Perform regular updates, patches and upgrades to ensure optimal performance and security

Network Support:

• Assist in maintaining LAN/WAN connectivity, Wi-Fi setups and VPN configurations
• Identify and resolve network related problems, including internet outages and connectivity issues

Incident and Problem Management:

• Log and track issues using a Service Desk Management tool
• Escalate unresolved problems to higher-level support teams or vendors
• Follow-up to ensure timely resolution of incidents

Security Compliance:

• Support adherence to IT security policies and procedures
• Assist with data backups and cybersecurity measures
• Maintain an accurate record of all service assets and configurations

Job Requirements:

• Applicant MUST meet these minimum qualifications to be considered an applicant
• Minimum 5 years of IT support or equivalent experience
• BS in Computer Science, Information Technology, or related field or equivalent experience preferred
• Experience in administration of Microsoft technologies such as Active Directory, Office 365, SharePoint
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
• To possess relevant certification with ITIL frameworks; Microsoft Certified
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Pleasant attitude, approachable and friendly demeanor
• Ability to manage time and multitask effectively
• Patience and adaptability in handling technical issues and working with users of varying technical proficiency

IT Technical Specialist

• 12 months contract, renewable
• Work location: Tai Seng

Responsibilities

• Deliver presentations to customers, highlighting the advantages of the Company's Electronic Shipping Solutions. Alternatively, collaborate with the commercial team to jointly present and showcase these benefits.
• Guide customers through the initial phases of implementing the Company's Electronic Shipping Solutions, ensuring a comprehensive understanding and proper execution.
• Assist customers in resolving queries and issues related to the Company's Electronic Shipping Solutions.
• Provide technical escalation support for any issues related to the Company'sElectronic Shipping Solutions.
• Ensure that the configuration and upkeep of the Company's Electronic Shipping Solutions adhere to IT policies, encompassing version control and label format.
• Act as a backup resource for the Customer Facing IT Helpdesk whenever need arises to offer assistance to address customers' the Company's Electronic Shipping Solutions queries and problems.

Requirement

• Diploma / Degree in Information Technology or equivalent.
• 1 year experience in IT customer support, preferably with experience in eCommerce related industry.
• Comfortable with facing customers/users.
• Excellent communication and interpersonal skill

Role: System Engineer

Benefits:

Fixed Basic Salary: $4,000 to $4,500 per month

Performance Bonus

Mobile Allownace: Maximum $50 per month

Transport: When needed (Subject to PM's approval)

Working Hours:

Monday to Thurdsday: 8.30AM to 6.00PM

Friday: 8.30AM to 5.30PM

Mandatory Skill: Aruba Clear Pass

Preferred Skill: Cisco Catalyst Switch

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security

1. IT Technical Responsibilities

1. Maintenance, administration and monitoring of Servers
2. Perform Server administration and management of windows servers, VMWare, AD Domain services, AD Certificate services, DHCP, DNS, MS Exchange and Email filtering
3. User account creation and deletion for Windows, Emails, BT, VPN, Messenger and door access
4. Maintenance/ Administration of Network Infrastructure
5. Maintain and update firewall settings
6. Monitor and maintain computer systems and networks, routers, switches, voice circuits, leased lines, telephone lines, etc for the smooth operations of the Company
7. Assist IT Manager in implementing information and cyber security and control structures
8. Handle system backup, storage management and system recovery.
9. Conduct servers backup (daily/weekly/monthly backup)
10. Handle renewal of maintenance services for IT equipment/ software licenses
11. Perform tests and evaluations on new software and hardware
12. Liaise with vendors for IT equipment purchase and technical support
13. Liaise with vendors for new voice circuits, leased lines, data subscriptions, etc
14. Check invoices from vendors & perform cost allocation (Voice circuits & data subscription) for Finance
15. Provide desktop support duties
16. Workstation and trading phone setup for new users
17. Install and configure computer hardware, software, systems networks, printers and scanners, etc.
18. Provide technical support for User Desktops, BT Trading system, voice circuits, etc across the company (in person or over phone)
19. Support of desktop applications like Bloomberg and Refinitiv related applications
20. Troubleshoot hardware and software issues
21. Rollout Windows updates and patches
22. Regular checks for PC and Server OS patches and updates

2. Others

1. Assist in office renovation
2. Shifting of User positions or desk positions
3. Perform duties of an SMO – Safe Management Officer (acting as a back-up for the main SMO)
4. Any adhoc assignments by Management

Requirements

- Minimum Diploma in Information Technology related field

- Minimum 1 year of experience

- Experience in firewalls, routers and switches configurations

- Experience in MS Active Directory Account, MS Exchange, VMWare and Linux administration

- Meticulous, resourceful, independent, good interpersonal skills and sense of responsibility

- Possess MCSA, MCP, CCNA knowledge and working experience in financial sector will be added advantage

- Good interpersonal skills

- Willingness to work on weekends and public holidays occasionally

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

IT Program Engineer

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals..

We are currently looking for an IT Program Engineer to join our team in Singapore to support project change requests.

Responsibilities:
- L1 operations & support duties
- Service delivery management for application, servers and network infrastructure
- Apply specific technical skills as required to support Project/Change requests/Systems
- Liaise and follow up on reporting submission for PMO team
- Prepare and organize reporting, documents and correspondence to ensure that management reporting is accurate and timely

Requirements:
- IT qualification and/or relevant work experience
- Basic knowledge and some hands-on experience in IT domains

Additional Information:
- Location: 6 Commonwealth Lane
- Working hours: Regular working hours + rotational standby duty
- Salary range between SGD 44 to 48k per annum, with 14 days of Annual Leave and above market medical coverage / insurance.
- Start off as a 1 year contract with 2 months notice period.

Job Description:

• Review and propose IT asset management strategies, policies and process.
• Help to perform IT Asset disposals.
• Conduct regular asset inspections and assessments.
• Ensure compliance with approve IT Asset Management policies and procedures.
• Manage all IT Asset Inventory (hardware and software) and verify that all asset are identified and accounted for.
• Maintain an accurate and a up-to-date asset records that include acquisition, upgrade and disposal history.
• Monitor the asset's end of life and end of support.
• Help to generate report for presentation and audit.

Job Requirements:

• Minimum diploma / degree in any field.
• At least 2 years of experience in Asset Management.
• Good communication and customer service skills.

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job title: IT Engineer

Work Location: Singapore, On-Site

Position Overview:

The IT Engineer is responsible for the IT Operations and Maintenance of the company. You will work closely with our Global IT Department to ensure the optimal performance, security, and reliability of our IT infrastructure.

Responsibilities:

IT Environment and Policy:

• Ensure a seamless IT working environment by implementing and enforcing IT policies and procedures according to our company guidelines.
• Provide responsive IT Helpdesk services and conduct necessary training sessions internally to enhance team proficiency.

IT Procurement Management:

• Oversee IT procurement activities, including but not limited to laptops, desktops, monitors, accessories, network devices, and software.
• Collaborate with vendors to ensure cost-effective and timely acquisition of IT equipment and services.

Server Management:

• Install and provide support for server hardware and operating systems.
• Manage Microsoft Active Directory, ensuring user accounts, permissions, and security policies are properly configured.
• Configure and maintain essential server components such as Antivirus servers, File and Print infrastructure, and other critical services.

Networking:

• Monitor, manage and enhance WAN/LAN accessibility and security.
• Collaborate with the network team to optimize network performance and address issues promptly.
• Implement improvements to ensure the reliability and efficiency of the network infrastructure.

Security Services:

• Implement and enforce IT security policies to safeguard organizational assets.
• Conduct vulnerability management to identify and address potential security risks.

Qualification/ Requirements:

• Bachelor’s degree or higher in Computer Science or related technical field.
• Minimum of 3 years of practical experience in IT.
• Hands-on experience in networking configuration, IT device maintenance, troubleshooting, and security reinforcement.
• Familiarity with Linux operating systems and system optimization is a strong plus.
• Proactive approach to handling responsibilities with a strong sense of duty.
• Excellent communication skills to effectively interact with team members and end-users.

Responsibilities:

• Design and document IT and OT systems for shipboard networks.
• Coordinate and manage IT and OT projects to ensure timely delivery.
• Provide remote and on-site support for IT and OT systems.
• Analyze and resolve IT/OT system design and implementation issues.
• Develop and maintain comprehensive documentation for IT and OT systems.
• Contribute to the implementation of IT/OT governance procedures, including:

1. Reviewing OT system designs for new vessels:
2. Evaluating and assessing new OT systems
3. Participating in system integration and user acceptance testing
4. Reviewing VLAN and firewall configurations with vendors and manufacturers
5. Supporting the implementation of cybersecurity projects across vessels
   

Requirements:

• 3-5 years of experience in maritime IT, including shipboard systems (engine automation, navigation, trim/fuel/route optimization, cybersecurity, incident handling)
• Strong knowledge of network design and troubleshooting for marine environments
• Occasional travel for on-site surveys and troubleshooting
• Tertiary qualification in IT networking or Marine Engineering
• Professional certifications (CCNP, NSE 6.0 or higher) preferred
• Strong understanding of cybersecurity best practices

About Us

At How I Care, mental health and well-being are not just priorities—they are the essence of our mission. Based in Singapore, we are an Education Lab dedicated to elevating social awareness and personal growth through transformative education across Asia.

Our curriculum, now implemented in schools throughout the region, is tailored to the unique needs of each school year, aiming to equip students with effective strategies to embrace challenges and grow into socially aware, responsible individuals. We create engaging learning textbooks and conduct workshops that foster character development.

Join us in our mission to empower the next generation. Together, we can nurture a better tomorrow and ensure every student has the opportunity to thrive confidently and contribute meaningfully to their community.

Why Join Us?

Be part of a mission-driven organization making a difference in education and personal development.

Collaborate with a passionate and innovative team.

Opportunity to lead impactful IT projects and grow professionally in a dynamic environment.

Position Overview

Project Management

1. Oversee the planning, execution, and delivery of IT and software projects, ensuring alignment with scope, budget, and timeline.
2. Collaborate with internal and external stakeholders to define project objectives and requirements.
3. Manage project risks, develop mitigation strategies, and ensure smooth communication throughout the project lifecycle.
4. IT Infrastructure Management
5. Maintain and enhance the company’s IT infrastructure, including email systems, Microsoft tools, and content creation software.
6. Manage and troubleshoot Microsoft Azure services to ensure optimal performance and integration with existing systems.
7. Act as the primary IT resource for troubleshooting and resolving technical issues.
8. Identify, implement, and manage new technology solutions to improve business efficiency and team collaboration.
9. Ensure compliance with data security regulations and best practices to safeguard company and customer information.

Software and Application Development

1. Lead the development and implementation of software applications, including e-games and e-journals for global audiences.
2. Collaborate with developers to design user-friendly, efficient, and scalable solutions.
3. Provide training and support to staff for new systems and applications.

Technical Expertise

1. Utilize programming skills for front-end and back-end development.
2. Apply knowledge of algorithms, data structures, and security principles such as encryption, authentication, and authorization.
3. Employ testing frameworks and tools to ensure software quality and reliability.

Must Have

• Proven experience in project management within IT or software development.
• Strong knowledge of IT infrastructure management, including Microsoft Azure.
• Hands-on experience in software development, including coding and debugging.
• Subject-matter expert.

Technical Proficiency:

• Proficiency in one or more programming languages (e.g., Python, Java, C++, JavaScript).
• Familiarity with front-end and back-end technologies.
• Strong understanding of security principles, testing frameworks, and tools.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Team-oriented mindset with the ability to work independently when needed.
• Strong starter
• Adaptability to evolving business needs and a growth mindset.

Good to Have

• Experience with game design or e-learning tools is a plus.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, OR
• At least 3 years of experience in IT and Software Development

How to Apply

If you are excited about leveraging your IT expertise to support meaningful change, please click apply.

Salary will commensurate with experience