Job Description
As the Operation Manager, you will oversee the daily operations and customer service aspects of Project WATT, ensuring efficient resource management, seamless service delivery, and high customer satisfaction. Additionally, you will take ownership of product training, organizing and implementing training programs for customers and internal teams to ensure smooth product adoption and usage.
Responsibilities
· Plan and manage the deployment of WATT products and services, ensuring efficient resource utilization.
· Oversee the establishment and management of service centers, ensuring high levels of customer satisfaction.
· Develop and deliver product training programs for customers and internal teams, including creating training materials and conducting sessions.
· Collaborate with technical teams to address customer feedback and operational challenges.
· Collect feedback from training sessions and improve training materials and processes.
· Ensure compliance with operational standards and regulatory requirements.
· Develop and optimize operational processes, reducing costs and improving efficiency.
· Lead and manage a team of operational staff, providing training and performance feedback.
Requirements
· A Bachelor’s or Master’s Degree in Business Administration, Operations Management, or a related field.
· Candidates with 5-7 years of experience in operations, customer service, or resource management will be given priority.
· Strong leadership and team management skills.
· Experience in developing and implementing operational workflows and training programs.
· Excellent communication and problem-solving abilities.
Reporting to:
Executive Director