About Activants

Activants helps companies in their digital transformation journey by designing and delivering process automation to improve business performance and increase customer satisfaction. Headquartered in Singapore, Activants specializes in the implementation of business process management, robotic process automation, ML-powered document capture and document management for government, insurance and financial institutions. Our solutions include accounts payable and accounts receivable automation, certifications and accreditations system, customer on-boarding, incentives and grants management, scholarship and awards management system, and insurance claims system.

Business Analyst Responsibilities:

1. Analyse and synthesize information provided by business users
2. Responsible for drawing out the actual needs of stakeholders, not simply their expressed desires
3. Defines the requirements in detail, identify the problem that the business is experiencing and state clearly and unambiguously what the business needs in order to resolve its problem.
4. Create a business case which shows how a problem is being tackled, how much it will cost to resolve the problem and what benefits the organisation can expect to see once the problem has been resolved
5. Align the needs of business units with the capabilities delivered by our solution by constantly checking to ensure that a change is in-line with the expected business benefits and to ensure that the business case is still relevant
6. Work to facilitate communication between organizational units
7. Work with the development team and solution architect to create the design and define exactly what the solution should look like
8. Serve as a bridge between business users and application developers

Business Analyst Requirements:

1. Diploma or higher in computer science or relevant field
2. 2 years of experience as an IT Business Analyst or similar role
3. Understanding of networks, databases and other technology
4. Analytical thinking and problem-solving skills
5. Ability to elicit business requirements from clients
6. Strong time management skills and able to complete tasks on schedule
7. Being detail-oriented and capable of delivering a high level of accuracy
8. Oral and written communication skills
9. Interpersonal and consultative skills
10. Candidate that is able to start work immediately or within short notice would be advantageous

Employment Benefits:

1. Five day work week
2. Performance bonus
3. Flexible working arrangement
4. Hospitalisation and outpatient insurance
5. Birthday voucher
6. Professional training
7. Quarterly team building activity
8. Staff recognition and awards

Job Description

• Industry/ Organization Type: IT/ Consultancy Firm
• Position Title: Business Analyst
• Working Location: Upper Thomson
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + Bonus
• Duration: 2 years contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Analyze and synthesize information from business users.
• Identify the true needs of stakeholders beyond their expressed desires.
• Define detailed requirements, diagnose business problems, and clearly state what is needed to resolve these issues.
• Develop a business case outlining the approach to address the problem, the costs involved, and the expected benefits for the organization.
• Ensure alignment between business needs and the capabilities of the solution, continuously verifying that changes meet expected business benefits and that the business case remains relevant.
• Facilitate communication across organizational units.
• Collaborate with the development team and solution architect to design and define the solution.
• Act as a liaison between business users and application developers.

APPLY NOW!!!

• Minimum Diploma in Computer Science, IT or relevant field.
• At least 2 years of experience working in a similar position
• Possess good understanding of networks, databases and other technology
• Able to start work immediately or within short notice

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68917 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker - Innovation with Integrity.

Bruker Singapore is seeking for an IT Service Engineer based in Singapore. He/ She is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues, as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills, strong communication skills, and the ability to work both independently and as part of a team. This is a two years contract (subject to renewal).

Areas of Responsibilities :

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
• Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
• Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performing any other IT related duties including on-demand project.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as request by management.
• Willingness to travel up to 30% in Asia Pacific
• Any other ad-hoc tasks assigned

Preferred experiences and qualifications:

• Minimum Diploma level (preferred) in a Computer Science or equivalent
• ITIL foundation certification highly preferred
• Some working knowledge in an IT Support Organization
• Preferably 1-3 years of related working experience
• Experience in handling different level of end users
• Experience in handling user request and communicate expectation
• Candidates with relevant qualifications are encouraged to apply

Technical Skills:

• Working knowledge of Microsoft Server and Active Directory
• Working knowledge of Microsoft Technology in General
• Working knowledge of Windows Operating System
• Excellent administration and reporting

Personal & Organizational Skills:

• Good problem-solving skills.
• Good communication skills, written and verbally across all levels of the business
• High analytical problem solving and troubleshooting skills
• Excellent task management skills
• Customer service focused
• Language: English – fluently, both written and verbal

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

Responsibilities:

• Responsible for day‐to‐day IT operations and provide full technical support to ad‐hoc/maintenance customer for all set‐up, installation, configuration, upgrade, maintenance,troubleshooting, migration of desktops/notebooks PCs’ hardware/software, data and associated peripherals;
• Possess basic experience in LAN/WAN network administration of CLI switches, firewall administration and wireless access point;
• Ability to diagnose and recommend solutions for technical issues promptly. Respond and coordinate system fault recovery activities and cyber security incidents;
• Deploy, manage and maintain software and database;
• Apply patches, upgrades and configuration or other procedures as required;
• Control and maintain files access permission on servers;
• Manage proper backup is performed and restored in periodically basis;
• Implementation and upkeep of IT security policies;
• Manage IT inventory control and all requisition matters;
• Play an advisory role to Management on technical problems, IT upgrading and trends;
• Must be able to travel all over the island;
• Other work assigned by Manager;

Requirements:

• Professional Certificate/NiTEC, Diploma/Degree;
• Computer Science/Computer Engineering/Information Technology or equivalent;
• Minimum 2 year of working experience in IT infrastructure and/or the related field;
• CCNA/CCNP certification is an added advantage;
• Familiar with Microsoft OS (XP, Windows 7, Windows 8, Windows 10, 2003, 2008 and 2012), server support in end user environment, Active Directory, Backup Executive, Firewall and Switches, SQL database;
• Knowledge in network management and troubleshooting;
• Well‐organized, able to prioritize work tasks and executive with minimal supervision, responsible;
• Keen to learn, explore, disciplined, and responsible. Able to think ‘out‐of‐the‐box’ and have an aptitude for innovation and problem solving;
• Good communication skills, positive attitude, team player, resourceful and resolve problems independently;
• Possess Class 3 driving license is an advantage;

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

Role: IT Asset Management Executive

Work Location: Woodlands/Yishun/Bendemere

Benefits:

*Basic Salary: Maximum $3,000 per month

*Performance Bonus

*Health Insurance will be provided

*AL: 14 days

*MC: 14 days

Job Description:

(a) Ensure accuracy of all IT hardware and software assets

(b) Maintaining accurate inventory data collection, storage, tracking, and maintenance of

information associated with IT hardware and software within contracted service levels at the

account.

(c) Responsible for asset tagging and ensure all assets are tagged in accordance with quality control standards

(d) Prepare asset management process to handle asset lifecycle from Procurement to disposal

(e) Plan and schedule asset W2W verification exercise

(f) Manage and drive Asset W2W verification exercise for its completion

(g) Review and improve Asset management process and procedures periodically and ensure all

relevant team is following the procedure and procedure

(h) Prepare weekly and monthly report of Asset Management activity and progress including

updating of inventory list

(i) Reconcile asset inventory report with the Finance report and automated tool report

(j) Perform monthly sample audit to improve the asset accuracy

(k) Plan and mange yearly asset verification exercise and signoff from user

(l) Coordinate with desktop team from different region to update the asset inventory when there is

any deployment/changes to asset data

Minimum Requirements:

(a) Minimum of 1 years’ experience in IT environment/Asset Management

(b) Strong MS Excel Skill is required

Our client is a global US MNC in the IT industry. Due to business needs, they are now recruiting a Logistics Coordinator be part of their Logistics Team for ongoing transformation projects.

Duties of Logistics Coordinator:

• Assist with daily warehouse operations, including picking, packing, and stock management.
• Maintain high accuracy in receiving, picking, and Warehouse Management System (e.g., SAP) processes.
• Monitor and respond to emails and handle general inquiries efficiently.
• Sort and organize inventory in line with established procedures.
• Provide administrative support, including document filing, scanning, and retrieval (e.g., PODs, invoices).
• Conduct regular stock-taking and cycle counting as assigned.
• Ensure punctuality and commitment, including availability for overtime when needed.
• Perform other tasks as directed by supervisors.

Requirements:

• Relevant experience
• Physically fit to carry loads up to 20kg

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Singapore Based (Aljunied)
• Monday- Friday - 9am - 6pm(WFH subject to approval)
• Salary: $2800 - $4000 (Basic + Commission)
• 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field); Diploma / Degree holder in related field.
• Career Progression Opportunities

Job Responsibilities:
● Conduct daily sales activities, including cold calling, scheduling client appointments, preparing presentation materials and proposals, and presenting to potential customers.
● Develop and execute strategies by analyzing current market trends and needs.
● Generate new leads and secure new sales opportunities to boost sales revenue and achieve sales targets.
● Collaborate with partners and cross-departmental teams to provide pricing details and technical support to customers.
● Ensure accuracy in sales reports for record-keeping and management reporting.
● Perform pre-ITQ and RFQ groundwork duties, including tender/bidding and negotiation to close deals.
● Maintain strong support and relationships with existing and new customers, fostering long-term partnerships.
● Stay updated on product knowledge and market trends by attending product training sessions and keeping up with the latest developments.

Requirements:
● Minimum 1-2 years of work experience in Business-to-Business sales or in Business development role (IT field)
● Diploma / Degree holder in related field (Sales or Information Technology will be an advantage).
● IT Product Knowledge. Knowledge or experience in HP / Lenovo SMB sales or IT solutions and consultancy.
● Proven good sales track record in related fields

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system.
• To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers. Windows operating systems, applications software.
• To support Meeting Room Tablet, Projector, Telephone, Cabling and Audio Video (AV) System.
• Record events and problems and resolutions in Client ticketing system.
• Coordinate with Client IT Department to plan and implement software upgrade and OS installation or hardware tech refresh on PCs, laptop, and mobile devices.
• Day to day management of the helpdesk – dealing with cases from inception to competition
• Required to monitor and update Client IT Asset Management System
• Required to attend Client end-users within Client premises.
• Client IT Environment require support is inclusive of: -
  • Install and troubleshoot Windows & No Windows Applications
  • Account Administration
  • End User Support
  • Setup / Troubleshoot Laptop / Desktop / Printing / Meeting Room facilities /Video Conference System
  • Multi-purpose hall Sound System
  • PC inventories & Bi-monthly stock take
  • Skype / MS Team Voice
  • Software Management: Endpoint Central / Intune
  • Microsoft Defender
  • VPN Solution
  • In-house escalation to Level 2/3 Support. Hardware Tech Refresh – Windows 11 Migration, Autopilot implementation

Job Description:

Position Title: Senior IT Executive

Department: Information Technology (IT)

I. Job Purpose

The Senior IT Executive is responsible for managing and supporting IT operations, ensuring the smooth functioning of IT systems, and fostering effective communication between business users, IT teams, and external vendors. The role includes incident management, request fulfilment, first-level IT security support, and system troubleshooting. Additionally, the Senior IT Executive contributes to IT process enhancement, reporting, and user training while adhering to organizational policies and standards.

II. Key Responsibilities

IT Operations (85%)

Manage incident and request tickets raised by business users and ensure timely resolution.

Collaborate with helpdesk, regional second-level and third-level support teams, external vendors, and HQ IT teams to resolve system issues and maintain process efficiency.

Respond to user inquiries regarding IT systems usage and provide first-level support for IT security incidents.

Create, maintain, and optimize SQL-based reports to support business needs.

Troubleshoot IT system issues, ensuring minimal disruption to business operations.

Oversee IT processes, including Incident Management, Change Management, Demand Management, Request Fulfillment, and Security Policy compliance.

Participate in conference calls for incident management and release management to ensure alignment with global IT standards.

Act as the primary point of contact for first-level support for all IT systems, implementing and maintaining support and maintenance processes.

Other Tasks (15%)

Generate and maintain IT reports to track KPIs and showcase IT performance on a regular basis.

Collaborate with the IT team to enhance technical knowledge and stay updated on newly implemented systems.

Conduct IT training sessions for business users on cybersecurity topics and system enhancements.

Document new guidelines, system designs, and IT processes to ensure knowledge sharing and compliance.

Qualifications

Education & Work Experience

Education: Bachelor's degree in Computer Science, Computer Engineering, Informatics, or Information Management.

Work Experience: Minimum of 6 years of experience in helpdesk support, onsite IT, and server management.

Cross-Cultural Experience: Proven ability to work effectively in multi-disciplinary and multi-cultural teams.

Technical Skills & Knowledge

Strong knowledge of IT systems, including scripting, networks, web applications, middleware, servers, and APIs.

Proficiency in MS SQL and MS Dynamics 365 Business Central (D365 BC).

Experience with cybersecurity incidents, application recovery, data deletion concepts, data retention policies, and deployment processes (SIT, UAT).

Familiarity with ITIL processes and implementation.

Knowledge of automation tools for operational process improvements.

Professional & Interpersonal Skills

Excellent interpersonal and communication skills to work effectively with diverse stakeholders.

Strong analytical and problem-solving skills.

Ability to train and mentor users on IT systems and cybersecurity topics.

Proactive attitude with the ability to manage multiple tasks simultaneously.

Key Performance Indicators (KPIs)

Incident Resolution: Percentage of tickets resolved within SLA timelines.

System Availability: Uptime and reliability of IT systems.

User Satisfaction: Feedback from business users on IT support services.

IT Reporting: Accuracy and timeliness of IT performance reports.

Training Effectiveness: Number of users trained and their feedback on IT training sessions.

Compliance: Adherence to ITIL processes and security policies.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

• Understands the commercial cost/financial/budget impact of decisions to be taken, for any products/solutions to be developed, considering the overall impact to a customer proposal and recommending the appropriate solutions
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment.
• Design of solution offerings including services, support, training (classroom, roundtables, webinars). Detail definition of Solution Components, Scope of Work, Deliverables, Effort Sizing and Pricing.
• Implementation planning and delivery for Proof Of Concepts (POC), Migration Services & Deployment Services.
• Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives
• Self-sufficiency in leading pre-sales activities aiming to close sales opportunities.
• Achieving reliable, timely and high-quality design and deployment work.
• Any other duties as assigned by management.

Job Description:

We are looking for a proactive and customer-focused Customer IT Support Specialist to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to software-related issues.
• Diagnose and resolve technical problems related to software installations, configurations, and usability.
• Maintain accurate records of customer interactions, technical issues, and resolutions in our CRM system.
• Assist customers in understanding and utilizing software features and updates effectively.
• Collaborate with the teams to address and resolve complex technical issues.
• Develop and update user guides, FAQs, and troubleshooting documents for customer self-service.

Qualifications:

• Proven experience in IT support, customer service, or a related field.
• Proficiency with software troubleshooting and support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

• Receive Service Request / Incident through phone, email and Helpdesk Ticketing tool.
• Basic technical support at the End User Computing (EUC) and network level: PC, iPad, Laptop, WAN and LAN.
• User Account Management (Add, Delete and Change) and follow Change Management processes.
• Escalate to Level 2 engineer if the issue not resolved.
• Remotely assist users with support needs.
• Manage and monitor internal assets to ensure accurate inventory records.

Position Summary

The IT Governance Specialist, as a 1.5 line of defense, is responsible for defining, formulating, governing, reporting and controlling of the IT and cyber risk (Information Security) related frameworks, policies, processes and procedures for the organisation. The incumbent plays a control function and works closely with the first, second and third lines of defense. The incumbent will be an intermediary, advisor and domain expert to the business stakeholders on IT and cyber security matters.

Key Responsibilities

• Interface with the second and third lines of defense and will be the single point of contact (working with first line) for all risk, audit and regulatory related matters
• Collaborate with second line of defense to implement and drive strategic initiatives to enhance the firm's technology risk management capabilities and awareness, in line with industry best practices and the firm's standards and regulatory requirements
• Identify and escalate emerging and upstream technology risks through execution of the Firm’s risk management framework tools, including risk event management, reporting, and action plan tracking
• Provide advisory to stakeholders and constituents regarding their IT/security obligations, facilitating acceptable outcomes
• Liaise with diverse teams to drive and conduct regulatory and IT compliance self-assessment programmes, risk awareness trainings and so on
• Liaise with diverse teams to perform risk and control self-assessment (RCSA) testing, gathering and validating KRIs, dealing with incidents, availability management, etc
• Partner and work with internal stakeholders to review, identify, streamline and implement process improvements with regards to IT and cyber risk management
• Manage IT related audits, regulatory inspections (including regulatory meeting and request for information)
• Review audit findings with key stakeholders to determine action plans and verify remedial solutions for closure
• Communicate and provide guidance of new IT related policies, standards to relevant stakeholders
• Provide advice on IT and cyber risk management matters as required
• Prepare ad-hoc and periodic regulatory and management reports
• Ability to innovate, automate and strategies as required

Requirement

• At least 7 years of experience in IT Governance or risk management
• Has worked in the financial or payment industry and is familiar with MAS and CCOP regulatory requirements or equivalent
• Experience in IT/Cyber operations/governance/audit/regulatory compliance
• Strong knowledge of regulatory requirements, IT Governance practices, operations risk management processes and industry trends/practices (e.g. NIST framework, MAS requirements, ISO 27001 standard, PS Act, etc.).
• Certifications such as CGEIT, CISA, CISM, CISSP, CRISC or any relevant certification is a plus
• Good project management, time management and problem-solving skills
• An eye for details, able to work well under pressure and respond to tight deadlines
• Team player and able to work independently
• Good communication, presentation and business writing skills
• Possess a strong control and process management mindset, able to perform deep-dive investigations and crunching for control and process issues
• Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)

Context:

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data in order to anticipate anomalies, batch delays, FileSystem problems, and the like.

Job Description:

• Contribute to IT projects for Antaes clients
• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one-time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.
• Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

• Education Level: Bachelor’s Degree
• At least 5 years of working experience in similar fields and roles
• Knowledge of the requirements of IT production (Banking System)
• Familiar with UNIX / TWS / SHELL Script / Python / Splunk

Analysis, development and evaluation activities:

• Familiarity with batch Processing
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues
• Knowledge in ticketing tools Jira & HP Quality Center
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issues proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP)
• Process Documentation and Process Analysis
• Planning, Organizing, Leading, and Controlling

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels
• Advanced customer service skills
• Scheduling meetings with offshore team as well as onsite team

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit and loss statements, balance sheets, etc.,)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing
• Forecasting and making projections
• Resource management
• Performance reviews, and verification processes

Responsibilities:

• Engage with clients to analyze business and technical requirements.
• Manage and monitor IT infrastructure for optimal performance, security, and reliability.
• Serve as a technical advisor, providing troubleshooting and post-implementation support.
• Coordinate with client IT teams to ensure seamless system integration.
• Lead IT infrastructure projects from initiation to completion, ensuring milestones are achieved.
• Collaborate with internal teams, vendors, and stakeholders to deliver quality solutions.

Requirements:

• Bachelor’s Degree in IT, Computer Science, or related field (preferred but not mandatory).
• 1-5 years of relevant experience in IT infrastructure roles, preferably within a system integrator environment.
• Relevant certifications are advantageous: Networking: CCNA, CCNP, Cloud: Azure Administrator, AWS Solutions Architect, Security: CISSP, CompTIA Security+ or Virtualization: VCP (VMware)
• Strong proficiency in configuring and managing Windows/Linux servers and virtualization platforms (VMware, Hyper-V).
• Experience with network technologies (firewalls, routers, switches) and security tools (VPNs, IDS/IPS).
• Collaborative mindset to work effectively with cross-functional teams.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Deliver hands-on technical support to resolve IT-related issues efficiently.
• Proactively identify and implement improvements to optimize IT performance.
• Track, troubleshoot, and escalate incidents to ensure timely resolutions.
• Collaborate with client IT teams for smooth deployment and integration of systems.
• Stay informed of emerging technologies to enhance system reliability and efficiency.

Requirements:

• Higher Nitec, Diploma, or relevant certifications (e.g., CompTIA, ITIL Foundation).
• Knowledge of remote desktop tools and troubleshooting end-user systems.
• Familiarity with IT incident tracking and escalation processes.Strong customer experience mindset with excellent listening, understanding, and response skills.
• Minimum 1 year in IT support roles, preferably in a system integrator environment.
• Fresh graduates (Higher Nitec/Diploma) with a proactive attitude are encouraged to apply.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

Job Description

• Industry/Organization Type: Marine Equipment Wholesaler
• Position Title: IT Specialist
• Working Location: Tuas West
• Working Hours: Monday – Friday, 9 am – 5.30 pm (One Saturday per month, 9 am – 12 pm)
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Assist in the setup, maintenance, and optimization of database servers (such as MySQL and MariaDB) and operating systems (including Linux and Windows) for our remote monitoring systems.
• Develop and implement software using Python for machine learning analysis of sensor data from our equipment, aiming to improve data-driven decision-making processes.
• Collaborate on projects, monitor system performance, troubleshoot emerging issues, and engage in continuous learning.
• Any ad-hoc IT-related assignments.

APPLY NOW!!!

• Minimum Degree in Computer Science, IT or equivalent
• Basic knowledge of database and server OS, with experience with Python
• Knowledge of Machine learning, Tableau, SQL, and Linux

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66179 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

This role focuses on addressing customer requests and escalations from the Global Service Desk.

The role involves performing hands-on fixes such as installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications. It includes owning and driving issues to resolution, escalating to specialized IT resources when necessary, and ensuring continued engagement until resolution.

• Level 2 technical support for client facilities, including video and audio-conferencing services. Additionally, it involves performing preventative maintenance on workstations, printers, and peripherals. You would also serve as the lead Audio Visual Subject Matter Expert for live meetings and events, both onsite and at remote locations as needed.

Required experience/Skills:

• 4-8 years of experience in computer science, information sciences, or a related field.
• Microsoft certification or other relevant certifications preferably.
• Strong knowledge of computer hardware, including workstations and laptops.
• Experience with Microsoft Windows operating systems. Extensive experience providing application support for Microsoft Office.
• Proven ability to work effectively within Service Level Agreements and a Service Desk framework.

If you find your experience is suitable, we encourage you to apply for this exciting opportunity! Please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: JYK

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Scope of Works /Job responsibilities

1. Create clear, concise, and comprehensive user guides for ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by Client.

2. Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve Project outcome

3. Conduct own research or setup to gather accurate technical information

4. Ensure documentation adheres to Client standards and best practices

5. Update and maintain existing documentation as products evolve

6. Incorporate user feedback to improve guide clarity and usability

Required Skills:

1. Must have experience in creating technical documentation (user guide, product guide, etc)

2. Familiarity with ICT concepts, including operating systems, networking, databases, and security

3. Understanding of SIEM systems and log management

4. Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation

5. Ability to translate complex technical information into user-friendly content

6. Self-reliance and ability to work independently on creating the documentation

7. Knowledge of technical documentation best practices and standards (optional)

Job Purpose

To provide end users support for all IT related matters

The Job

· Provide technical analysis and assistance to support and resolve IT equipments e.g. desktop, laptop, printer, etc and application problems

· Take ownership for incidents and service requests that are being escalated by updating, follow up and resolving the tickets within agreed Service Level Agreement (SLA) timelines

· Support basic network related and server system issues

· Assures the quality of fixes and patches & apply patches and upgrades accordingly upon assignment

· Update call center on the ticket status and ensuring the tickets are resolved within agreed SLA timeline

· Develop workaround and fixes for new incidents

· Perform daily, weekly or monthly reporting including adhoc.

· Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

· Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company

· Highlight any potential concerns /risks and proactively shares best risk management practices

Our Requirements

· Min Degree/Diploma in any related IT Field

· Experience in Service Management process and procedure is a plus

· Fast Learner

· Able to demonstrate good understanding of tasks given

· Work on alternate weekends to provide support

· Proven ability to multitask and maintain a positive attitude when under pressure

· High level of integrity and takes accountability of work

· Good verbal communication skills

· Good attitude and team player

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Proficiency with Window 10,11 administration

· High level of integrity, take accountability of work and good attitude over teamwork

· Take initiative to improve current state of things and adaptable to embrace new changes

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

We are seeking a dynamic and motivated IT Workshop Trainer to join our team. The ideal candidate will have exceptional facilitation skills, a passion for delivering impactful workshops, and the ability to drive business growth through engaging training sessions. This role involves representing the company’s products and services, fostering strong client relationships, and contributing to sales success. If you excel in interactive training and have a knack for inspiring and educating audiences, we want to hear from you. This position reports directly to the Head of Challenger Business.

• Working days: Monday - Friday
• Working hours: 0900 - 1830

Responsibilities:

• Planning: Identify training needs, develop course objectives, create engaging materials, and coordinate logistics for workshops and seminars.
• Delivering: Facilitate interactive training sessions using techniques like role-playing and group discussions; provide post-training support and resources.
• Workshop Facilitation: Adapt delivery methods, foster collaboration, manage time effectively, and troubleshoot challenges during sessions.
• Independent Work: Develop and execute training strategies independently while collaborating with teams to achieve goals.
• Staying Updated: Keep informed on new trends, training techniques, and delivery methods to enhance effectiveness.

Objective:

• Represent the company’s products and services with comprehensive product knowledge and customer insights.

Requirements:

• Strong training facilitation and workshop delivery skills.
• Exceptional communication, problem-solving, and organizational abilities.
• Proficiency in CRM and sales management tools.
• Certification in facilitation or adult learning (preferred).

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated