We are seeking an IT Engineer to support the technology needs of the HR Department and the wider organization. This role involves managing IT infrastructure and ensuring the optimal performance of the company’s hardware, software, and network systems. A primary focus will be on supporting IT distribution systems, resolving technical issues, troubleshooting, and collaborating with the HQ IT team to enhance and sustain IT resources.

Main Duties & Responsibilities:

· Set up, configure, and maintain company’s network systems, servers, and IT infrastructure.

· Oversea network performance and address issues related to hardware, software, or security.

· Provide technical support and assistance to internal staff and external partners.

· Safeguard the organization’s IT infrastructure by managing firewalls, antivirus software, and implementing security patches.

· Conduct routine data backups and implement recovery processes when needed.

· Collaborate closely with sales team to integrate IT systems for seamless operations.

· Coordinate with HQ IT team to provide technical expertise and troubleshoot operational challenges effectively.

· Manage software licenses and maintain accurate records of software installations.

· Keep precise records of IT systems, configurations, and inventory.

· Perform other ad-hoc tasks as assigned by HOD.

Required Qualifications:

· Bachelor’s degree in Computer Science, Information technology, or a related field.

· Demonstrated experience in IT support, network management or systems administration.

· Understanding of IT security practices and data protection regulations is advantageous.

· Experience in system migration will be considered an asset.

Desired Skills:

· Ability to work independently and as part of a team.

· Strong Problem-solving skills and attention to details.

· Familiarity with employee lifecycle processes.

· Proficiency in mandarin (spoken and written) is beneficial due to the need for communication with HQ colleagues in China.

Job Responsibilities

System Support

• Provide day-to-day support to users for all relevant systems under Property Management
• Act as the escalation point and first-line support for any reported applications / hardware issues
• Manage the tickets in the ticketing system and ensure they are resolved and closed within the SLA
• Manage IT hardware inventory
• Create, maintain, update, and distribute written system documentation to respective parties
• Evaluates training needs of users; develop training curriculum and prepare/ update training material; conduct training workshops for Property Management personnel
• Onboarding process of new staff – laptops built and setup, guide new staff of all relevant IT applications.
• Proficient in Microsoft 365 suites, especially OneDrive and Sharepoint Online

System Change & Implementation

• Translate and documents work processes into business system functions
• Recommend solutions and changes for improving and aligning company policy, procedure and best practice
• Project-manage any identified system change with vendors and internal users
• Prepare test cases and test data for entering acceptance test; performs acceptance test of new and/or modified software applications
• Monitor system usage and report system change / implementation status to the management

Job Requirements:

• Minimum 4 years of working experience in IT / digital transformation environment
• Experience in IT project implementation, Agile preferred.
• Experience on enterprise application platforms
• Excellent problem-solving skills with ability to navigate technology and organizational issues to complete project tasks
• Positive, collaborative and solution-oriented attitude
• Knowledge of Real Estate preferred
• Excellent knowledge on IT solutions, new technologies and understand technology trends

Join AsiaPac Technology Pte Ltd as an Apple Field Engineer!

Are you passionate about cutting-edge Apple technology and delivering exceptional customer service? At AsiaPac Technology, we’re looking for driven individuals to join our team as Apple Field Engineers. You'll have the unique opportunity to work hands-on with Apple products, including MacBooks, iMacs, and iPads, providing top-notch onsite repair and IT support to our valued clients.

As part of our dynamic team, you'll tackle exciting challenges like troubleshooting macOS issues, setting up new Apple devices, and managing field service activities. Your contributions will directly impact our clients' success while enhancing your skills in a fast-paced, tech-driven environment.

We value independence, a problem-solving mindset, and a willingness to grow. Whether you’re experienced in Apple product repairs or eager to learn, we’ll equip you with the tools to thrive. Familiarity with GSX/ATLAS operations is a bonus!

Why join AsiaPac Technology?

• Be part of a leading tech solutions provider.
• Grow your expertise with Apple’s ecosystem.
• Collaborate with a team that values innovation and professional development.

Take the leap and power your career with AsiaPac Technology! Let’s shape the future of IT solutions together.

Job Responsibilities:

• Onsite repair for Apple products, including MacBooks, iMacs, iPads, and related peripherals.
• Support end users onsite and remotely to resolve Apple-specific IT issues.
• Assist in setup of new Apple devices and installation of macOS and standard applications.
• Troubleshooting of problems encountered by end users on Apple devices.
• Provide Level 1 support for Apple-related IT needs.
• Deliver front-line support for field service activities aligned with customer requirements.
• Update service records in the database promptly and accurately.
• Perform asset tagging for Apple devices.
• Conduct rework and deployment for Apple products as required.
• Respond to customer inquiries and feedback professionally.
• Adhere to health and safety policies during all field service activities, ensuring risk control measures are followed.
• Provide detailed and accurate reports to team leaders or technical support to facilitate informed decision-making on resolving product issues.
• Undertake ad-hoc duties as assigned.

Job Requirements:

• Minimum qualification: Nitec in Infocomm or related field.
• Ability to work independently, self-motivated, and diligent.
• Willingness to learn Apple-specific skills, with familiarity in the macOS environment.
• Experience in troubleshooting and repairing Apple products is an advantage.
• Strong analytical and problem-solving abilities.
• Proficiency in written and spoken English is essential.
• Effective communication skills.
• GSX/ATLAS operations experience is good to have.

Our client is a global financial institution, and they are looking to hire a skilled IT Risk and Compliance Manager to take charge of technology risk initiatives across APAC region. This role involves working closely with various teams to strengthen IT Governance, Risk, and Compliance (GRC) frameworks and ensure regulatory adherence.

Job Responsibilities:

• Lead regional IT GRC activities, including risk reporting, audits, and control reviews.
• Conduct control self-assessments and independent control testing.
• Advise technology teams on risk management, resolving issues, and enhancing controls.
• Develop risk mitigation strategies and support governance tasks like KRIs and frameworks.
• Refine IT policies and processes to align with industry standards.

Job Requirements:

• Minimum of 5 years’ experience in IT risk, control, or audit experience, preferably in financial services.
• Strong understanding of cyber risk management and regulatory compliance requirements such as MAS TRM.
• Excellent stakeholders’ management skills.

If you are passionate about driving IT risk excellence and building resilient systems, apply now to join our team!

1. JOB DESCRIPTION

Job Title

IT infrastructure and security officer

Occupation

IT INFRASTRUCTURE MANAGER

Job Description & Requirements

Position: IT Infrastructure and Security Manager - Asia Region
Employment Type: Permanent
Salary: SGD 4,000 - 5,500 (depending on skill level and experience)
Location: Singapore
Regions Covered: Singapore, Malaysia, Cambodia
Benefits: Annual leave, Sick leave, Hospitalisation leave

Company Overview:
We are a leading multinational company seeking a highly skilled IT Infrastructure and Security Manager to oversee our IT infrastructure and security operations across the Asia region. This pivotal role will be based in our Singapore office, covering Singapore, Malaysia, and Cambodia. If you are an experienced IT professional with a passion for technology and a commitment to maintaining high standards of security and compliance, we invite you to join our dynamic team.

Key Responsibilities:
As the IT Infrastructure and Security Manager, you will ensure strong IT governance and management in line with the company's internal policies and procedures. Your responsibilities will include:

• Identifying and implementing improvements to IT infrastructure, security, and business solutions, covering networks, servers, firewalls, printers, computers, Wi-Fi, ERP software, and VoIP systems.
• Managing network and system administration, including servers, databases, and cloud platforms to ensure optimal performance and security.
• Participating in the development, revision, and implementation of IT policies, guidelines, and standards.
• Conducting security audits, vulnerability assessments, and ensuring effective logging, monitoring, and response to security events and vulnerabilities; enforcing physical security measures.
• Managing identities and access controls using systems like Active Directory/EntraID; implementing secure protocols and multi-factor authentication.
• Reporting to management on the performance of IT infrastructure, including system outages, security issues, and vendor services.
• Ensuring compliance with data protection regulations and supporting business continuity and disaster recovery planning.
• Staying current with industry trends and technological advancements; driving continuous improvement and innovation in IT practices.

Qualifications:

• Proven experience in IT administration and security management, including identity management, access control, and incident response.
• At least 5 years of experience with desktop computers, laptops, servers, and networking devices (switches, routers, firewalls), and identity management systems (e.g., Active Directory). Working experience with Cisco and Cisco-Meraki firewalls is an advantage.
• Strong knowledge of network and system administration, including servers, databases, and cloud platforms (AWS, Azure).
• Experience with Windows operating systems (Windows 10 and 11, Windows Server 2008, 2008 R2, 2012, and 2022) setup, management, maintenance, backup, FTP, etc.). Working experience with Linux operating systems is an advantage.
• Experience with Microsoft SQL Server, MySQL, and other database systems
• Proven experience in IT security management, including conducting security audits and vulnerability assessments, and patch management
• Innovative mindset with a focus on continuous improvement and staying current with industry trends.
• Excellent communication and interpersonal skills in English, both oral and written.
• Familiarity with local data protection regulations.
• Strong ability to manage vendor relationships and ensure compliance.
• Certification in relevant IT and security domains is a plus.
• Ability to start immediately or with a short notice period.

Why Join Us?

• Opportunity to work in a dynamic and innovative environment.
• Play a critical and exciting role in securing our IT infrastructure across multiple countries.

How to Apply:
Interested candidates are invited to submit their resume and cover letter to [your email] by [application deadline]. Please include "IT Infrastructure and Security Manager - Asia Region" in the subject line of your email.

We look forward to welcoming you to our team!

Responsibilities:

• Serve as the primary point of contact for key account clients, understanding their IT needs and requirements.
• Develop and maintain strong relationships with key stakeholders, including clients, internal teams, and external vendors.
• Lead project planning, including defining project scope, goals, and deliverables in collaboration with clients and internal teams.
• Create detailed project plans, schedules, and budgets, and track progress against established milestones.
• Coordinate resources, both internal and external, to ensure timely project delivery.
• Manage project risks and issues, and implement mitigation strategies as needed.
• Monitor project performance and provide regular updates to clients and internal stakeholders.
• Facilitate effective communication and collaboration among project team members.
• Ensure adherence to project management best practices, processes, and methodologies.
• Drive continuous improvement by identifying opportunities to streamline processes and enhance project delivery efficiency.
• Identifies and mitigates technical risks, ensuring the technical integrity of the project.
• Acts as a bridge between technical and non-technical stakeholders, translating technical concepts into understandable termss
• Ensures the technical quality of deliverables, including adherence to technical standards and best practices.

Requirements:

• At least a bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 5-8 years of proven experience in IT project management, preferably within a client-facing role.
• PMP, PRINCE2, or other project management certifications are a plus
• Proven experience (5-8 years) in IT project management, preferably within a client-facing role.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Experience working with cross-functional teams and external stakeholders.
• Strong problem-solving and decision-making abilities.
• Knowledge of IT infrastructure, systems, and software development lifecycle is desirable.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. or send your resume to “[email protected]”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

Roles & Responsibilities

• Support discussions with stakeholders to understand business needs and user requirements.
• Support the requirements analysis.
• Support the development of program logic for new applications and features.
• Follow established guidelines or policies throughout the development process to ensure programs are created in compliance with best practices and standards.
• Participate in code reviews and provide constructive feedback to ensure code quality.
• Support testing of the developed applications.
• Develop documentations for functional specification, technical specification, test script, user guide, etc.
• Provide 1st level application support to SAP ECC and its integration. Investigate issues and conduct root cause analysis.
• Apply bug-fixes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 2-4 years of hands-on experience as an SAP Developer with expertise in SAP ABAP, Webdnypro ABAP and other relevant SAP technologies.
• SAP Certification in ABAP will be a plus.
• Knowledge of SAP modules such as FICO, MM, SD, PS and HCM.
• Experience with SAP or non-SAP integration tools e.g., SFTP, IDocs, RFCs, etc.
• Possess strong analytical, debugging and performance tuning skills.
• Ability to work independently, efficiently manage tight timelines and expectations and produce high quality deliverables.

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Roles & Responsibilities

• Provide on-site support to all our offices in Singapore.
• Serve as point of contact for all inbound service requests from users.
• On-site support for desktop applications, emails, printers and other hardware and networking related issues.
• Track all support with work logs on all cases, close or escalate to second level/vendors and follow up until the problems are solved.
• Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in upgrading works on all systems installed in our offices.
• Source for products, evaluate, propose, install, implement and maintain new or existing office hardware and software.
• Ensure all endpoints are properly configured and secured with anti-virus protection and according to IT policies.
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment. Housekeeping of server room and equipment Racks.
• Provided simple application trainings to end-user as required.
• Implement and audit necessary controls and procedures to protect information according to IT policies.
• Provide operation support to system and network administrator and vendors.
• Assist Finance Managers on IT Asset Management processes.
• Provide assistance to Public Relations Manager on the management of websites and hosting services. (optional)
• Create and ensure network documentation and diagrams are up to date.
• To produce reports using Microsoft Word, Excel or PowerPoint for reporting purposes.
• Oversee IT Vendor performance and report to Management
• Office Security management

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.(optional)
• Basic troubleshooting skills on Intranet and Internet, TCP/IP, DHCP, Windows and Mac OS, windows security is a must.
• Willing to travel between offices and to support business operations.
• Ability to manage IT projects is preferred.

Job Responsibilites

• Handle and implement IT-related Project
• Liaise with external provider on IT related services
• Provide assistance on day-to-day IT-related jobs.
• Maintain IT-related System.
• Handle and implement marketing related activities
• Assist General Manager in implementing other projects assigned by the management.

• Requirement
• Education: Min. Diploma/Higher Nitec
• Career Level: Entry Level
• Proficient in Microsoft Office
• IT knowledge/background

Job Responsibilities:

• Manage configuration, testing, and maintenance of network infrastructure, including routers, switches, Wi-Fi, firewalls, and servers, Windows, MS O365 and antivirus
• Network Maintenance and Support: Perform routine maintenance tasks on network devices, including firmware updates, patches, and configurations. Troubleshoot and resolve network issues, ensuring minimal downtime. Monitor network performance and proactively address bottlenecks or anomalies
• Firewall Management: Configure, manage, and maintain Check Point firewalls to ensure network security.
  Implement and maintain firewall policies to control traffic and protect against threats.
• Switch Management: Configure and manage Cisco switches, ensuring optimal performance and network segmentation.
  Troubleshoot and resolve LAN/WAN connectivity issues.
• IT Projects: To participate in various related projects such as machine/hardware refresh and software refresh and improvement work, replacement works or new implementation initiatives.
• Cloud Infrastructure Management: Configure, manage, and maintain cloud infrastructure on AWS or Azure to ensure scalability, reliability, and cost-effectiveness.

Job Requirements:

• Degree in Computer Science or its equivalent.
• 3 years of relevant IT experience with hands on experience in servers and networks
• Hands-on experience in network equipment vendors such as Cisco, Aruba
• Hands-on experience on administrating on premise’s Windows Server and Linux Operating System, VMWare vSphere and Hyper-V
• Hands-on experience on administrating Microsoft 365 cloud technologies such as Exchange Online, Entra ID, SharePoint Online, Microsoft Defender and Microsoft Intune
• Hand-on experience with implementing and configuring Azure & Amazon Web Services cloud technologies
• CompTIA A+ or Microsoft Certification will be added advantage
• Be able to work independently and in a team

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer (Thales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage PKI and key management practices.
• Possesses strong expertise in cryptographic principles, hardware security modules (HSMs), and key management systems.
• Responsible for configuring and operating Thales SafeNet HSMs.
• Responsible for integrating cryptographic libraries and HSMs with applications.
• Involve in the information security architecture, including firewalls, monitoring tools, encryption, web proxies, etc.
• Responsible for designing and implementing enterprise key management solutions.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Knowledgeable in programming languages such as C/C++, Java, or .NET.
• Certified CCNA or CCSA is an advantageous.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Responsibilities:

• Manage configuration, testing, and maintenance of network infrastructure, including routers, switches, Wi-Fi, firewalls, and servers, Windows, MS O365 and antivirus
• Network Maintenance and Support: Perform routine maintenance tasks on network devices, including firmware updates, patches, and configurations. Troubleshoot and resolve network issues, ensuring minimal downtime. Monitor network performance and proactively address bottlenecks or anomalies
• Firewall Management: Configure, manage, and maintain Check Point firewalls to ensure network security. Implement and maintain firewall policies to control traffic and protect against threats.
• Switch Management: Configure and manage Cisco switches, ensuring optimal performance and network segmentation. Troubleshoot and resolve LAN/WAN connectivity issues.
• IT Projects: To participate in various related projects such as machine/hardware refresh and software refresh and improvement work, replacement works or new implementation initiatives.
• Cloud Infrastructure Management: Configure, manage, and maintain cloud infrastructure on AWS or Azure to ensure scalability, reliability, and cost-effectiveness.

Requirements:

• Degree in Computer Science or its equivalent.
• 3 years of relevant IT experience with hands on experience in servers and networks
• Hands-on experience in network equipment vendors such as Cisco, Aruba
• Hands-on experience on administrating on premise’s Windows Server and Linux Operating System, VMWare vSphere and Hyper-V
• Hands-on experience on administrating Microsoft 365 cloud technologies such as Exchange Online, Entra ID, SharePoint Online, Microsoft Defender and Microsoft Intune
• Hand-on experience with implementing and configuring Azure & Amazon Web Services cloud technologies
• CompTIA A+ or Microsoft Certification will be added advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer (Thales) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Manage PKI and key management practices.
• Possesses strong expertise in cryptographic principles, hardware security modules (HSMs), and key management systems.
• Responsible for configuring and operating Thales SafeNet HSMs.
• Responsible for integrating cryptographic libraries and HSMs with applications.
• Involve in the information security architecture, including firewalls, monitoring tools, encryption, web proxies, etc.
• Responsible for designing and implementing enterprise key management solutions.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Knowledgeable in programming languages such as C/C++, Java, or .NET.
• Certified CCNA or CCSA is an advantageous.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Established ICT Organisation is seeking Singaporean to join in 1 Yr Project Renewable role as IT Service Delivery Manager (Project Mgmt & ITIL Service Mgmt)

Mon to Fri Office Hours

Min IT DIP with 3-5 yrs relevant IT Project work experience

Remuneration: Basic + HP Claim + Performance Bonus at the end of 1yr

Overview of role:

The service manager is a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. The service manager is required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. He/she shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.

Responsibilities:

• Ensure all assigned projects are initiated and executed with proper handover/takeover
• Ensure all necessary project purchases are planned and executed
• Ensure all project billing and invoices are issued timely
• Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly report.
• Track and manage the all maintenance contracts and provide quality support to clients
• Provide regular project progress updates to project stakeholders, customers and internal management team
• Manage the scope definition and change control mechanism when dealing with scope creep
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Organisation's management team
• Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
• Able to work with sales and operations team to identify inventory end-of-life support, pain points encountered and discuss suitable alternatives with clients
• Ensure respective vendors support and the Organisation's operations team is ready to support new contracts
• Provide concise and professional communications with customers on issues encountered
• Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
• Adhere to best practices, techniques and standards throughout entire project duration

Our Requirements:

• Min IT Dip /Degree
• 3-5yrs IT Project Management or IT Service Delivery work experience
• Able to communicate effectively in both English & Mandarin to key stakeholders in projects
• Immediate availability or short notice will be at an advantage
• Incumbent will be subject to standard Gov OSA submission and standard project clearance.
• Possessed PMP or ITIL Service Management is a Plus Point

As a IT Manager | Desktop Support, the broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform asset inventories

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Creates and updates work instructions (where necessary)

Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min 7 years’ Service Desk front and back-office experience with experience in leading a team

AV equipment experiences will be a plus

Experience in managing virtual team

Strong people management and leadership skills

Strong analytical and project management skills

TRANSCOSMOS ZERO is looking for a passionate and enthusiastic Technical Project Manager of IT system to join our growing team. This is an middle level role suitable for candidates looking to step into the Call Center industry.

Ability of close mutual work with Development Team in Vietnam is required for this position.

As a nature of business, especially a knowledge and exeprience in a Call Center Industory together with IT development project management experience are required. It's a rare, but a challenging position.

The ideal candidate will be responsible for

- Understanding the in-house Technical Guideline to support developers

- Supporting Developers and QCs as a Bridge Engineer

- day-to-day technical support and translation of IT techinical documents

- Having a strong understanding of our in-house tools and act as a key support to clients and internal teams in the APAC region with a strong knowledge of IT system, which is mainly call center system.

Requirement

- 5+ yrs experience in project management within a software development environment with project roadmap, project planning, project deliverables, and team management (especially offshore teams and onsite teams)

- MUST experience in Microservice Architecture and Highly Availability Architecture for Enterprise Workloads

- Experience in Web development (web application & web services) with Javascript Stacks (Node JS, Express JS, React JS, Vue JS, SQL, NoSQL)

- Experience in cloud development i.e AWS, GCP

- MUST Knowledge of Agile or Scrum environments

- Familiarity with common project management tools (Jira and Confluence)

- The ability to communicate technical information clearly to both technical and non-technical audiences

- Exeperience of the working in Call Center as operator and supervisor, or a strong understanding of Call Center Operation

The Opportunity

• Opportunity to work with MNC Client
• 5 days' work week, Office Hours
• Working location: CBD

Responsibilities

• Take charge of the framing, execution, and deployment of SAP IT projects using the most appropriate method (Agile, KISS, etc.)
• With the Business Analyst, carry out preliminary projects, participate in the construction of offers, and support projects before the appropriate bodies
• Ensure the design of the project (specifications, subdivisions, deliverables, acceptance criteria, etc.) in coherence with the framing of the Business Analysts, roadmaps, architecture and Security rules, and the IT strategy
• Manage the execution while respecting the scope, quality, schedule, and cost commitments as defined in the specifications and governance committees
• Manage the execution of solutions by leading teams and subcontractors
• If necessary, manage supplier tenders and control compliance with contractual commitments
• Define and implement appropriate governance and, in connection with the Delivery Leader, its transfer to operations, maintenance, and support
• Build and organize the documentation corpus
• Define and implement reporting and communication to clients, management, and across the IT department
• Define and implement ppropriate governance
• Guarantee and report deadlines (planning, progress) and control budget and invoicing
• Contribute to the change management induced by the project

Requirements

• IT professional with minimum 5+ years of experience in project implementation and cross-functional coordination within a team.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Mastery of project management methods
• Experience in Design and application architecture (ERP systems and peripherals)
• Autonomous, curious, influential, pragmatic, attentive to clients, adapts communication to the level of interlocutors
• Client relationship and ability to lead cross-functional topics and good knowledge of change management methods
• Sensitivity to the needs and constraints of operational Support teams managing the Run of solutions
• Min 3 years' experience in of SAP ECC6 , FICO, SD.
• Ability to analyze and synthesis skills - teamwork - ability to communicate - sense of service - autonomy- transversal work
• Knowledge of other ERP (S/4H, MBC, etc.), ability to manage projects in AGILE mode

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307

Reporting line:

• IT Department (DSI)
• Direct collaboration with ADENES General Management and ADENES Asia BUs

Main tasks:

Loss Adjuster and Business Solutions Expertise

A solid understanding of the Loss Adjuster profession is required.

Prior experience with the insurance expertise tools suite developed by the Adenes group is preferred.

Proficiency in Ello World is necessary to assist with its integration and facilitate cooperation between the companies within the Adenes group.

The ability to leverage this knowledge to enhance business solutions and foster collaboration across various teams is essential.

1. Main mission

• To deliver all the processes, tools and partnerships required for the final establishment of an IT department for ADENES Asia.

2. Progressive transition

• Accompany the transition of the current ADENES France activities to activities exclusively dedicated to VRS Asia Pac, according to the priorities defined by:

i) The VRS Asia Pac BU

ii) ADENES General Management

iii) IT Department

Key objectives:

• Develop and implement an IT infrastructure tailored to the needs of VRS Asia Pac.
• Identify, select and integrate the necessary tools to meet local and international requirements.
• Establish strategic partnerships with local and global service providers.
• Standardise and document all processes to ensure the sustainability and scalability of the department.
• To ensure a gradual and coordinated ramp-up of activities in collaboration with internal stakeholders.

Skills required:

1. Technical and operational

Proven experience in managing IT infrastructures (Windows Server, Linux, Azure).

Strong expertise in Microsoft 365 administration, including multi-tenant organizations, Intune, and M365 Defender. Proficiency in monitoring and supervision tools. Expertise in scripting and automation with a good understanding of development and the ability to challenge application development.

Proven track record in Agile project management, particularly in cloud deployment and solution integration.

Experience in training teams on IT best practices.

Comprehensive understanding of security policy implementation, with experience in managing security incidents, SOC analysis, and incident response planning.

Solid knowledge of endpoint security and IT risk assessment, including identifying threats and deploying tailored solutions.

• Expertise in IT project management.
• In-depth knowledge of ITIL or similar processes.
• Experience in setting up IT structures internationally, ideally in the Asia-Pacific region.

2. Soft Skills

Strong interpersonal communication abilities, capable of bridging technical and non-technical stakeholders.

A strategic mindset to align IT initiatives with business objectives, ensuring effective problem-solving and decision-making.

High adaptability and effectiveness in cross-cultural, international work environments, enabling smooth interactions with diverse teams and stakeholders.

• Ability to work with multicultural teams.
• Excellent communication and cross-functional project management skills.
• Autonomy and initiative.

Profile sought:

• Education: Master's Degree or equivalent in computing or IT project management.
• Minimum Years of Experienced: 6 to 7 years

Working conditions:

• Location: Based in Singapore, with frequent travel in the Asia-Pacific region.

Language Proficiency:

• Excellent proficiency in both English and French required.
• Good German and Arabic skills are valued

• Global Company
• Good Autonomy

About Our Client

Our client is a leading global provider of IT managed services, specializing in delivering innovative, reliable, and scalable technology solutions to businesses across various industries. Their offerings include cloud computing, cybersecurity, data management, and IT infrastructure services, designed to help organizations optimize their operations and enhance their digital transformation journey.

Job Description

• Develop and execute a comprehensive sales strategy for the Singapore and Malaysia markets, in line with the business objectives.
• Identify, target, and engage prospective clients to sell IT Managed Services solutions, including cloud computing, cybersecurity, data management, and IT infrastructure services.
• Build and maintain strong, long-lasting customer relationships, ensuring high levels of satisfaction and retention.
• Generate qualified leads, manage sales pipelines, and convert opportunities into closed sales.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities and adjust strategies accordingly.
• Lead negotiations and drive the closing of sales deals to meet or exceed revenue targets.
• Work closely with the marketing, technical, and delivery teams to align sales efforts with product capabilities and service delivery standards.
• Provide regular sales reports, forecasts, and performance updates to senior management.

The Successful Applicant

• At least 5 years of experience selling technology solutions
• Previous experience selling IT Managed Services
• Experience selling to BFSI is a plus

What's on Offer

This is an opportunity to join a global business that will reward to candidate with strong autonomy and an attractive package.

Contact

Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)

Quote job ref

JN-012025-6638493

Phone number

+65 6416 9849

Michael Page International Pte Ltd | Registration No. 199804751N

About the role

We are seeking an experienced Project Manager (IT Infrastructure) to join our client on a contract basis. This is a key role responsible for leading the delivery of IT infrastructure projects for our clients in the Central Region. As a Project Manager (IT Infrastructure), you will be responsible for managing the successful completion of complex IT projects, ensuring they are delivered on time, within budget, and to the highest quality standards.

What you'll be doing

• Oversee the implementation of the upcoming IT infrastructure project and keep track of the project progress;
• Facilitate project meetings and presentations to keep all parties informed and engaged;
• Ensure that all project deliverables meet quality standards and contractual obligations;
• Project risk management to monitor, identify potential risks and develop mitigation plans; and
• Ensure all aspects of the project are completed and documented.

What we're looking for

• Minimum 5 years of experience as a Project Manager, preferably in the IT infrastructure domain.
• Strong project management skills with a proven track record of successfully delivering complex IT projects
• Excellent communication and stakeholder management skills
• Proficient in project management methodologies and tools (e.g. Agile, Waterfall)
• Ability to lead and motivate cross-functional teams
• Familiarity with IT infrastructure components and technologies (e.g. servers, networking, storage)
• Relevant certifications in project management (e.g. PMP, ITIL, ITSM) are preferred

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Responsibility:

• To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
• To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
• To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
• SLA Performance – Ensure no SLA Failure
• IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
• Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
• Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
• Compliments and Complaints – Work closely with the Institute to ensure high compliments and no or nil complaints.
• Day to Day Operations is run with minimal interruptions to the services
• All meetings with internal and external parties are documented and followed through
• Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

Required Experience:

• Bachelor's degree / diploma in computer science, business, or a related field.
• 2-3 years of management and related experience in IT
• Proven ability to solve problems creatively.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Excellent analytical skills.
• Strong interpersonal skills and extremely resourceful
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines

The Role

The successful candidate will lead the planning and implementation of future-enabled enterprise architecture projects for JRI Singapore, and APAC region including Singapore, aligned to requirements of SMBC, in cooperation with Tokyo Head Office, the current product owner.

He/she will work closely with stakeholders mainly from Japan Head Office, end users, system development depts, company back-office depts, vendors and establish effective and efficient collaboration.

Job Responsibilities

• Lead, manage and implement end to end identified future enabling projects through technical/functional/operational design and maintenance of IT Infrastructure according to the Company’s project governance framework.
• Contribute to the development of overall End User Computing Services, Server platform (Dynamics, DevOps, Dev Servers and Windows domain environment), L2/L3 network and WAN.
• Plan for IT security measurement in the office, collaborating with Japan Head Office security department and CCoE (Cloud Center of Excellence).
• Plan and lead IT system implementation projects which involve variety of the IT and non-IT department located in Tokyo and Singapore to enhance the banking IT capability from regional perspective.
• Organize and facilitate project budget/cost related matters with proper understanding of differences between Singapore and Japan accounting policy. (IFRS/SFRS v.s. JGAAP).
• Provide timely escalation and resolution of major issues to Management and Head Office teams.
• Work closely with business depts and other stakeholders to understand business and IT operational requirements, translating them to technical requirements.
• Partner with planning dept to ensure alignment of all company platform’s architecture processes, standards, strategies and roadmap with that of JRI and SMFG Group.
• Collaborate with Japan Head Office to establish internal control in which an entity is managed and governed.
• Prepare and present regular project reports and documentations.
• Prepare and put forward budget plans for identified project initiatives, influencing, and negotiating with Head Office to obtain support for them.
• Ensure project status and progress are communicated to stakeholders and IT teams in a timely and concise manner.
• Work out full-scaled and precise proposal with technical solution team, coordinate and communicate resources and define clear roles with all project resources.
• Assume agreed projects that may be assigned from time to time in tandem with business priorities/requirements.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or equivalent with around 5 years of experience in providing IT service to a Financial Institute.
• Knowledge in IT system infrastructure for large number of transaction volumes and/or users.
• VMware certification – Security certifications and CCNA certification are desired for the role.
• ITIL v3 Foundations Certification.
• Microsoft certification – Intune, Microsoft 365 mobility and security, Managing Modern Desktops, Modern Desktop Administrator, MS Azure certification, MCSA/MCSE.
• Proficiency in both English and Japanese is highly preferred as this role needs to prepare reports in Japanese for reporting to Head Office in Japan. This role also needs to present and communicate with stakeholders and counterparts in Tokyo Head Office who mainly communicate in Japanese.
• Experience to handle regional projects which involves stakeholders in Japan.
• Experience in supporting IT End User Service in large organization.
• Proven experience in collaboration and workgroup for project delivery
• Experience in internal control or audit area with a deep understanding of the IT business process and systems.
• Project Management certification (e.g. PMP, PRINCE2) or equivalent experiences
• Knowledge of IT service business for bank or FI.
• Comprehensive knowledge of technologies supporting asset management processes.
• In-depth knowledge on MS 365, Group Policy, AD Trusts, AD Sites and Services, DNS, DHCP, and DFS.
• In-depth knowledge on Microsoft Licensing, SCCM, PC/laptop hardware and software delivery.
• Capability to lead and drive the IT BAU related tasks with good time and stakeholder management skills and experience.
• Proactively socialize with stakeholders and maintain good relationship to steer tasks.
• Possess strong and assertive verbal, written communication skills and presentation skills.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Good bi-directional and collaborative attitude in order to work as a professional in a team.
• Willing to take an ad-hoc project as necessary.

Be Part of Our Success

· Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.

· Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.

· Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.

· Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Qualities We Value

· Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.

· Proven experience in system engineering and oversees the maintenance of multiple IT systems that interconnects and operate together a cohesive system.

· Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).

· Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.

· Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.

· Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.

· Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.

· Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.

· In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

· Singaporean only

· Location: Ang Mo Kio / Site

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Summary

We are looking for highly motivated IT Project Manager with a deep understanding of compliance, regulatory frameworks, and financial crime detection systems. Responsible for ensuring that all technology projects related to AML/CFT are delivered on time, within scope, and in compliance with relevant regulations.

Mandatory Skill-set

• Bachelor's degree in Information Technology, Computer Science, Finance, Business Administration, or a related field;
• Has 10-15 years of work experience in Banking industry;
• 5+ years of experience in project management, with a focus on IT systems related to financial compliance, risk management, or AML/CFT;
• Strong understanding of AML/CFT regulations and frameworks, including FATF, OFAC, and local regulatory bodies;
• Proven experience in managing large, complex IT projects in a financial institution or similar regulated environment;
• Experience with AML/CFT systems and technologies, including transaction monitoring software, sanctions screening, and customer due diligence platforms;
• Strong project management skills, including proficiency with project management tools (e.g., MS Project, JIRA and others);
• Possess excellent communication and interpersonal skills, with the ability to interact effectively with both technical teams and business stakeholders;
• Knowledge of regulatory requirements and industry standards related to AML/CFT;
• Experience in vendor management and contract negotiations.

Desired Skill-set

• Relevant certifications (e.g., PMP, ITIL, CISA, or similar);
• Experience in data migration & reconciliation and data analytics.

Responsibilities

• Lead and manage IT projects focusing on AML/CFT compliance within the organization;
• Oversee the full project lifecycle, from initiation to completion, ensuring proper documentation and communication at every stage;
• Has experience in transaction monitoring in AML/CFT System;
• Manage the integration of AML/CFT software solutions (e.g., transaction monitoring systems, screening tools) with existing banking or financial institution system;
• Work closely with IT teams to ensure systems meet regulatory requirements and are capable of detecting suspicious activities effectively;
• Act as the primary point of contact between the technical teams and the business units;
• Oversee data migration, testing, and troubleshooting for AML/CFT-related projects;
• Identify potential project risks related to AML/CFT system design, implementation, and maintenance;
• Oversee the testing phases of AML/CFT software to ensure functionality, accuracy, and performance;
• Coordinate user acceptance testing (UAT) and ensure effective feedback loops with end-users;
• Collaborate with third-party vendors and service providers to evaluate, select, and manage AML/CFT solutions;
• Provide post-implementation support, including troubleshooting, maintenance, and system updates.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639