Job Responsibilities

• Provide day-to-day basic IT support and services to our members for various IT requests, such as those related to internet connection, printer, phone, AV etc.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses and on-boarding/off-boarding IT process.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Maintain and update periodically for inventory of necessary IT hardware and equipment including computers, monitors, printers, modems etc.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 2-year relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills.
• To base at project site office, East.

Our client is hiring for Senior/ IT Operations Executive to work in their data centre and will like to invite interested candidates to send your detailed resume to [email protected]

Senior/ IT Operations Executive

Job Duties:

24/7 IT Systems Monitoring & Management:

• Oversee critical IT infrastructure, systems, and applications to ensure seamless operations.
• Proactively monitor for system health, performance, and availability using monitoring tools.
• Respond swiftly to system alerts, ensuring minimal disruption to business-critical operations.

Incident & Problem Management

• Analyse, troubleshoot, and resolve system incidents in collaboration with cross-functional teams.
• Perform root cause analysis to prevent recurrence and document solutions for future reference.
• Lead recovery actions during high-severity incidents, coordinating with internal teams and vendors.

System Maintenance & Process Optimization

• Manage regular patch updates, system upgrades, and security compliance to ensure IT robustness.
• Continuously identify and implement process improvements to streamline operations and enhance efficiency.
• Automate monitoring, reporting, and routine tasks to drive productivity.

IT Operations Reporting & Documentation

• Prepare detailed operational reports on system performance, incident trends, and resolution metrics.
• Maintain comprehensive documentation for standard operating procedures, troubleshooting guides, and system configurations.
  

Continuous Improvement & Innovation

• Identify opportunities to enhance monitoring capabilities using the latest tools and technologies.
• Support and drive IT initiatives for digital transformation and innovation.
  

Job Requirements:

1. Possess at least a Diploma in Computer Science, Information Systems, or equivalent.
2. Be willing to work in a shift-based environment.
3. Have at least 1-2 years of experience in IT operations, system administration, or related fields.
4. Be competent in Linux/Windows OS administration. Possession of system virtualization skillset is a plus.
5. Be familiar with system monitoring tools and incident management frameworks.

This IT Operations Asst Analyst role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This individual will be customer focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure.

Responsibilities

• Plant IT equipment setup, installation, troubleshooting and resolution activities
• Network and Compute infrastructure sustain support
• Support PepsiCo’s Cybersecurity programs
• End user Workplace Programs, user support and Training
• Enterprise Solutions Applications Testing
• Administration of user accounts and provisioning of systems access
• Maintain and update process, system documentation, inventory, and user guides
• Future Technology Lifecycle management (TLM) program
• Call logging, incident management, service request fulfillment within SLA
• Support Project Portfolio Execution for the site considering global, sector and local programs
• Build relationships to ensure engagement with key stakeholders such as Operations, Automation, Engineering, Enterprise Solutions, Finance, PGCS IT. Manage Third Party Vendors
• The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage

Out-of-office hours support required as necessary for issue resolution and project activities

Qualifications

• Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field
• Proven track record in IT with at least 8 years’ experience in a similar role
• IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OT
• Experience collaborating, building relationships across multiple functions and diverse teams
• Project Management skills/experience
• Experience in stakeholder and third-party vendor management
• Experience in scoping/evaluating proposals for new solutions, troubleshooting/escalating issues on existing solutions
• Demonstrated understanding of business drivers/priorities/operations/process/IT & OT applications
• Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services
• Excellent verbal, written communication skills and presentation skills
• End to end ownership; act as owner by taking a holistic approach to solutions scoping and problem solving and actively driving collaboration across functions
• Ability to engage and influence across business functions
• In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies
• Awareness of IT, business, and IT/OT governance strategies
• Ability to integrate well within a team (local and virtual) environment
• Experience supporting a large user base in a multicultural environment
• Well organized and strong ability to multitask and manage conflicting/changing priorities
• Service Oriented and Process Driven
• Microsoft and equivalent technical certifications
• ITIL certifications and practical experience
• Project Management certifications and practical experience

Job Mandate

The IT Support Associate is primarily responsible for managing hardware and first line technical support for Singapore Branch. He/She assists the IT Support Officer to formulate the Business Recovery Plan and ensuring that activities of the branch support business priorities.

Duties & Responsibilities

1. Operations Management

a) Acts as the primary first line technical support for Singapore Office to coordinate with HO-IT to resolve users’ problems and to provide efficient service delivery, maintains harmonious working relationship with other units as well as with external entities regarding any matter affecting the operations of the branch.

b) Provides basic preventive and corrective technical support to the branch and assists HO-ITG in the resolution of infrastructure and applications concerns affecting the Singapore Office.

c) Troubleshoots and resolves hardware and software problems.

d) Ensures service level agreement compliance of service providers and reports exceptions to the IT Support Officer.

e) Develops routine/program/spreadsheet to provide formatted reports based on BU's requirements and reduce user's manual recurring tasks.

f) Coordinates with HO regarding the BUs’ report requirements and identify data sources for the reports.

g) SharePoint Administration: Ensures that good housekeeping is maintained, including clean-up of all/unused files in shared drive, etc.

2. Control and Compliance

a) Reviews and recommends system/environment enhancements as needed to ensure compliance to bank policies, procedures, control and achieve optimum efficiency and productivity.

b) Ensures compliance with bank and regulatory policies, procedures, and requirements.

c) Ensures compliance to the requirements related to systems security and physical security.

d) Ensures that Technology Policies and Procedures Circulars (TPPC) and desk manuals are in place.

e) Ensures proper maintenance and control of the Business Continuity Plan (BCP) site.

f) Ensures audit exceptions are corrected and acted upon and that action plans arising from audit findings are met.

3. Administrative

a) Ensures annual asset records checking and updating are performed and maintains inventory list of software and hardware, backup tapes, licenses and manuals.

b) Views, reads, replies regularly to e-mail messages to ensure that all instructions, advice, problems are properly handled,

acted upon and archives email messages accordingly to ensure new messages will be received.

c) Gives recommendations to improve operational efficiency.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Job Responsibilities:

• Troubleshoot and resolve technical issues, providing timely support to users.
• Ensure compliance by keeping software licenses and Windows systems up-to-date.
• Monitor and track monthly updates for Windows, SEP, and ManageEngine agents.
• Manage IT equipment and software inventory, ensuring smooth operations.
• Diagnose and resolve hardware and software issues for end users.
• Maintain and update the organization’s knowledge base with valuable information.
• Address user requests and issues promptly, ensuring high service quality.
• Log and document all service desk interactions and resolutions using Azure DevOps.
• Prioritize and manage incoming IT service requests efficiently.
• Collaborate with IT teams to resolve complex technical challenges.
• Provide user training and guidance for better utilization of IT resources.
• Create and maintain troubleshooting documentation and guides.
• Implement and enforce IT security policies and procedures.
• Identify areas for IT process improvements and recommend solutions.
• Stay updated on the latest technology trends and incorporate best practices.
• Administer ITSM tools such as ManageEngine and SEP.
• Address high-priority issues and ensure their swift resolution.
• Track and route issues or requests while documenting resolutions.
• Use Excel for data analysis, segregation, and alignment tasks.
• Prepare monthly reports and presentations as per client requirements.
• Maintain daily dashboards to track pending tasks and bug closures.
• Provide remote desktop support to resolve issues related to OS, MS Office, printers, and other user concerns.

Job Requirements:

• Diploma in Computer Science, Information Technology, or a related field.
• 2- 5 years of experience in IT support or a similar role.
• Proficiency in ITSM tools like ManageEngine and SEP.
• Strong knowledge of Windows operating systems, software updates, and licensing.
• Hands-on experience with remote desktop support tools.
• Excellent troubleshooting and problem-solving skills for hardware and software issues.
• Proficiency in Excel, including data analysis, formatting, and reporting.
• Familiarity with Azure DevOps or similar tools for logging and tracking issues.
• Strong understanding of IT security policies and compliance standards.
• Ability to create and maintain technical documentation and user guides.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• A proactive approach to identifying and implementing IT improvements.
• Willingness to stay updated with the latest technologies and best practices.

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Infra Project Managers to join their team and contribute to their ongoing success.

Locations available: Ang Mo Kio / Bukit Merah (depending on project)

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Our team is expanding.

We are a full-service law firm with a reputation for tackling complex and impactful cases across various jurisdictions.

As our firm continues to grow, we are looking for a dynamic and skilled IT Support Analyst who is ready to take on the challenges of a fast-paced, high-stakes environment. In this role, you’ll be integral to the success of our legal team, ensuring they have the technology and support needed to deliver outstanding results.

The ideal candidate is adaptable, proactive, and a natural problem-solver with excellent analytical skills. You should be an inspiring communicator who can connect with colleagues at all levels with calm, confidence, and efficiency. Prior experience in a professional services setting—ideally within a law firm—will set you up for success in this exciting opportunity to make a real impact.

Duties & Responsibilities:

· Provide technical assistance and support, including after-hours support (as may be necessary).

· Diagnose and troubleshoot hardware and software issues.

· Liaise with external service providers, including internet service providers, as necessary.

· Manage and administer to the firm’s IT inventory and infrastructure, including laptops, phones, printers, web conference devices, projectors, in-house servers.

· Develop, implement and manage the firm’s cybersecurity risk systems, including responding to cybersecurity incidents.

· Develop, implement and manage the firm’s intranet.

· Participate in IT projects, implementation and roll outs as required, and report on progress and status.

· Spearhead new IT initiatives.

This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.

Competencies:

· Minimum 2-3 years’ experience in a law firm or similar/professional environment handling confidential data and information.

· Proficient and detailed technical knowledge of Windows 10/11, Teams, Exchange, Intune and Microsoft Office 365 suite.

· Experience with legal industry applications and document management systems – Netdocs, iManage, CoreMatter, Aderant, and Intapp. Experience with legal AI tools is advantageous.

· Configuration and diagnostics of internet and intranet servers.

· Configuration and diagnostics of laptop, mobile devices, printers – familiarity with Lenovo and Apple ecosystem is advantageous.

· Knowledge in implementing video conferencing systems.

· Experience with working in a law firm environment is an advantage but not a requirement.

Personal qualities

· Service-oriented and collaborative approach. Able to work with a wide variety of users both technical and non-technical

· Possesses an analytical mind and good problem-solving skills

· Excellent organisational skills and multitasking skills, with the ability to prioritize tasks effectively.

· Strong interpersonal skills; good communication skills and contributes to a good work environment.

· Have the ability to work and focus on tasks independently.

Salary

We offer a competitive monthly salary (SGD $3,000 to 4,000) based on your level of experience.

Applications

We invite candidates who have the ability to thrive in a challenging professional environment to submit their applications.

Please submit your CV and any other information you wish to share with us to [email protected].

By submitting your application, you consent that Helmsman LLC and Tang & Co (in association with Helmsman LLC) may collect, use and/or disclose the information / personal data contained in your application for the purpose of processing your application. Where your application contains the personal data of third parties, you confirm that you have obtained all necessary consents to provide us with such personal data and that we may collect, use and/or disclose such personal data in accordance with the Personal Data Protection Act 2012 and the Personal Data (Privacy) Ordinance (Cap. 486).

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Key Responsibilities

• Manage user account access by granting and reactivating rights through requests raised in a ticketing system.
• Assist in system testing and verification processes following infrastructure changes and system patches.
• Coordinate with external vendors for Level 2/3 support to troubleshoot issues, manage incidents, and oversee software development for change requests.
• Ensure timely resolution of incident tickets and service requests, meeting agreed Service Level Agreements (SLAs).
• Generate and manage reports for user access, application reviews, and other statistical purposes.
• Oversee user management tasks and key performance indicators (KPI) tracking.
• Prepare for production deployment of bug fixes and system enhancements.
• Monitor scheduled jobs and system interfaces, following up with remedial actions when necessary.
• Perform regular housekeeping of system logs and project documentation.
• Transcode media and document files for use in applications and servers.
• Manage the ingestion of digital content, such as images and audio, into relevant systems.
• Carry out additional operational and administrative tasks as required.

Requirements

• A degree in Information Technology, Computer Science, or a related discipline.
• At least five years of relevant experience in IT or the Infocomm sector, with a focus on operational support and system maintenance, particularly web application management.
• Expertise in system administration and operational support is essential.

Familiar in RestAPI.

Familiar with RabbitMQ and message-driven architectures.

Knowledge with Docker for containerization.

Knowledge in Python programming language.

Knowledge with UI programming in NextJS.

Knowledge with Grafana for data visualization.

Knowledge of InfluxDB for time-series data management.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

Job Description & Requirements

1. The Vendor shall ensure that the assigned Admin Support Staff(s) are suitably qualified to support the following:

1. End-User IT Resources

2. Monitoring of the desktops/laptops leasing schedule for various subscriptions;

3. Tracking of IT Equipment due for technology refresh;

4. Tracking of IT Equipment for incoming/outgoing officers;

5. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;

6. Monitor leasing billing and verification.

1. WOG Services Administrative Support

2. Raising of Service Requests;

3. Monitor leasing billing and verification;

4. Monitor the software packaging and deployment status.

1. IT Asset Management

2. Manage the Configuration Management Database (CMDB);

3. Receipt of assets delivered;

4. Handover of assets to AFM for IT Resource provisioning;

5. Monitor the utilisation of hardware/software/licences;

6. Assist in assets disposal;

7. Asset Tagging.

L2 ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support

cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server hardware and

software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and

implement corrective actions to ensure optimal server operation. Implement configuration changes,

system upgrades, and feature enhancements. Support deployments and verify changes in production

environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access

permissions. Implement security measures to protect servers from unauthorized access and data

breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and

availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential

issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents,

conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT. Prepare reports of

security incidents and incident reports (where necessary) for submission to management. Procure

and ensure firewalls and security support services for Client network across all sites. Provide support in

preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

L1 ROLE & RESPONSIBILITIES

a)

Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests

submitted by users through phone or email in an incident management tool, resolving them in a timely

and effective manner according to internal SLA. Maintain accurate records of issues and resolutions

to help improve future support processes.

b) Basic Troubleshooting: Diagnose and resolve common IT issues such as password resets, software

installations, network connectivity and end-user computing (EUC) problems.

c) Escalation: Escalate complex issues to higher-level support teams (L2, management and/or

vendor(s)) when necessary.

d) Customer Service: Ensure a positive user experience for staff and guests by maintaining a

professional and helpful demeanor.

e) User Account Management: Create, modify, and delete user accounts across various systems,

ensuring proper access rights and procedures are followed. This includes setting permissions,

resetting passwords, and ensuring compliance with client policies. Provide new staff with their

account(s) on their first day, and ensure that all resigned staff have their accounts deleted / submitted

for deletion (eg. to AIC) on their last day when they return their laptops.

f) IT Inventory Management: Oversee and maintain an accurate inventory of IT assets, including

hardware and software. This involves tracking the location, quantity, and status of assets, as well as

monitoring software subscriptions and licenses to ensure compliance and avoid unnecessary costs

and/or lapses. Ensuring sufficient assets are available for replacement, recommend tech refresh for

equipment.

g) Device Management: Onboarding/Offboarding and assignment of User Devices (eg. mobile phones,

tablets, laptops, etc.) on CLIENT’s MDM and other platforms for device management. Conduct regular

checks and preventive maintenance on VMs, mobile phones and laptops to ensure serviceability;

coordinate with vendors to facilitate/effect repairs on devices as necessary.

h) Onboarding and Offboarding: Prepare/process IT assets such as laptops, desktops, and peripherals

as they are acquired/procured; and conduct early setup of assets for new staff members before they

are onboarded, with all necessary software and access permissions configured. Safekeep and manage

the return of IT assets from staff members who are offboarded, ensuring data is securely wiped and

assets are ready for reallocation.

i) IT Asset Issuance: Manage the issuance and tracking of IT assets such as laptops, desktops,

peripherals, licenses, and system accounts/access. Ensure proper documentation and inventory

management to maintain accurate records of asset allocation and returns.

j) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating

with them for hardware and software procurement, timely delivery, service engagement, and

addressing any issues related to vendor performance. Escorting IT vendors when they are required to

access the server rooms or client premises.

k) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system

maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or

HOD IT.

The IT Asset Administrator is responsible for managing the lifecycle of IT assets, ensuring compliance with licensing agreements, and optimizing asset utilization within the organization. This role demands strong analytical skills, attention to detail, and knowledge of IT infrastructure, software licensing, contract management, and communication. The candidate will also play a key role in implementing and maintaining the Device42 ITAM (IT Asset Management) solution.

Key Responsibilities:

Implementation and Maintenance:

1. Install, configure, and set up the Device42 ITAM solution for the organization.
2. Collaborate with solution principals to manage the setup and implementation of Device42.
3. Scan and register all IT assets located in Data Centers (DCs), including:Open systems
   Security appliances
   Unix systems
   AS400 systems
   Windows servers (VMs)
   Network devices
   Storage appliances
   
4. Perform Unit Testing (UT) and System Integration Testing (SIT) for registered devices, and prepare all necessary SDLC documentation.
5. Reconcile scanned results against existing inventory data and resolve any discrepancies to ensure 100% accuracy in Device42.
6. Process documentation for IT asset onboarding and decommissioning.
7. Handover the Device42 solution to the product owner after successful implementation.

Lifecycle and Compliance Management:

1. Manage the lifecycle of IT assets, including procurement, deployment, maintenance, and disposal.
2. Conduct regular inventory audits and maintain accurate records of hardware and software assets.
3. Ensure compliance with software licensing agreements and regulatory requirements.
4. Provide support during software audits and vendor assessments.

Analysis and Optimization:

1. Analyze asset data to identify opportunities for cost savings, optimization, and risk reduction.
2. Develop and implement IT asset management policies, procedures, and best practices.
3. Collaborate with procurement teams to negotiate contracts and licensing agreements.

Tools and Stakeholder Collaboration:

1. Recommend and implement tools and technologies to enhance asset management processes.
2. Communicate effectively with stakeholders to understand and address their IT asset needs and concerns.
3. Engage with platform teams to manage the scanning and registration of devices segment by segment.

Industry Awareness:

1. Stay updated on industry trends, technologies, and best practices in IT asset management.

Key Skills and Qualifications:

1. Strong knowledge of IT infrastructure, including open systems operating systems, TCP/IP-related protocols (e.g., SSH, SFTP, WMI, SNMP).
2. Experience in implementing and managing IT asset management tools like Device42.
3. Proficiency in asset lifecycle management and software licensing compliance.
4. Analytical skills for identifying optimization opportunities and resolving data discrepancies.
5. Familiarity with inventory auditing and SDLC documentation.
6. Excellent communication and collaboration skills to work with cross-functional teams and stakeholders.
7. Ability to manage contracts and negotiate licensing agreements effectively.
8. Knowledge of regulatory requirements and ITAM industry standards.

Preferred Qualifications:

• Previous experience in IT Asset Management within a banking or financial services environment.
• Certification in ITIL or similar frameworks.
• Hands-on experience with Device42 or other ITAM tools.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities:

• Verification on IT peripherals at customer site.
• Hard disk removal and laptop data erasure.
• Checking and packing of returned equipment before sending back to main office.
• Other adhoc duties assigned by supervisor.

Requirements:

• Able to commit to office hours (Monday to Friday 9am - 6:30pm)
• Working locations are based on deployment schedule. Possible all around Singapore
• Candidates with basic IT hardware knowledge are welcome
• Independent and meticulous
• Travelling allowance will be provided if travel from client site to client site within the day

Welcome candidates who are looking for a long-term Part-Time Job Basis. Esp candidates who are taking Part-Time Diploma/ Degree course at night and are able to commit to standard office hours.

Work Schedule:

This job has the following work schedule:

• 5 days / week
• Weekends Off
• Office hours

Benefits & Perks:

This job has the following benefits:

• Paid overtime

Job Responsibilities:

• Develop Intelligent Collaboration & Intelligent vision product knowledge to provide solution (Meeting & Smart Classroom) and technical support to end customer/ channel partner.
• Conduct Proof-of-Concept and product demonstration.
• Product solution and technical presentation.
• Provides training to end customer/ channel partner.
• Gather customer feedback onproduct issues and recommendation for product improvements.
• Identify customer problems andprovide relevant solution.
• Maintain positive partner andend user relationships.
• Work closely with sales,service, engineering, and technical support resources to ensure proposeddeals include technical solutions that address customer needs.
• May assist in the selection and set up of specialized test equipment.
• Other adhoc tasks as assigned.

Job Requirements:

• Tertiary qualification, B. SC in computer science/engineering/telecommunication/information technology with distinction. Huawei HCIA/HCIP or other IT certification will be an added advantage.
• Basic knowledge of networking, proficiency in using collaboration tools like Microsoft Teams and Zoom.
• Familiarity with H323 or SIP protocol.
• Familiarity with Linux operating system and basic knowledge of Python programming.
• Familiarity with Extron and Crestron devices is a plus.
• Excellent communication and interpersonal skills, with the ability to build relationships.
• Strong market analysis and problem-solving abilities.
• Good teamwork skills, capable of coordinating with multiple departments.
• Self-initiative to take the responsibility of task and learn new products/technologies

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries

Key Responsibilities:

Information Gathering & Reporting:

• Compile and organize project-related information.
• Schedule and coordinate meetings with stakeholders and vendors.
• Prepare meeting agendas and document detailed minutes.
• Follow up on action items discussed in meetings.
• Prepare regular status updates for the Project Manager.

Document Management:

• Maintain and organize all project-related documentation, including minutes from vendor meetings.
• Ensure proper version control of key project files.
• Create and update project documentation as necessary.

Stakeholder Communication & Milestone Tracking:

• Serve as a liaison between the Project Manager and internal stakeholders
• Distribute project updates and communications effectively.
• Address and respond to routine project-related queries.
• Monitor project timelines, flagging potential delays to the Project Manager.
• Track milestone achievements and deliverables.
• Keep project management tools updated with the latest project progress.

Quality Control & Change Request Management:

• Assist with the coordination of quality assurance activities.
• Support the user acceptance testing (UAT) process.
• Collect and organize feedback from UAT sessions.
• Log and track change requests, assessing their impact.
• Communicate approved changes to relevant parties.

Vendor Coordination & Administrative Support:

• Assist in managing daily interactions with vendors.
• Track vendor deliverables and performance.
• Coordinate meetings and communications with vendors.
• Handle administrative tasks related to the project.
• Support the coordination of training sessions for internal teams.
• Assist in developing training materials in collaboration with the vendor.
• Facilitate the security onboarding of new vendor team members.
• Support post-implementation activities.

Requirements:

• A degree in Information Technology (IT), Computer Science, or a related field.
• At least two (2) years of experience in IT project management.
• Proficiency in Microsoft applications such as Word, Excel, and Outlook.
• Experience with project management tools such as Confluence and Jira is a plus.

Qualifications:

• Minimum 10 years of experience as an IT Business Analyst working on requirements gathering, solution planning, testing and documentations.
• Relevant degree in computer major or engineering major.
• Knowledge in banking domain, retail and corporate banking concepts, financial risk management, Basel methodologies and IFRS standards.
• Proven experience in testing (writing, executing and monitoring test) particularly in managing of end-to-end testing for application releases
• Good knowledge of all phases of IT software development life cycle
• Capable to work independently and maintain active coordination with both business and IT counterparts
• Strong analytical and problem-solving skills to answer to business needs
• Collaborative team player and is willing to share knowledge
• Excellent verbal and written communication skills in English
• Experienced with working in an agile team, or certified with agile CSM / PSM or PMP

Technical Skills:

• Experience with backlog management tools such as Jira and Azure TFS
• Advanced knowledge and practical usage of SQL, troubleshooting and optimizing stored procedures/functions
• Knowledge in CI/CD platforms such as Github, GitLab or AzureDevOps
• Exposure to API development is strongly desired, including writing test cases for API and execute with testing tools such as Swagger or Postman
• Knowledge and understanding of programming language such as Java, C#, C++ and PowerShell is helpful
• Experienced with Spark, MSBI and Control-M for ETL projects

Job Description

• Industry/ Organization Type: IT/ Consultancy Firm
• Position Title: Business Analyst
• Working Location: Upper Thomson
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + Bonus
• Duration: 2 years contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Analyze and synthesize information from business users.
• Identify the true needs of stakeholders beyond their expressed desires.
• Define detailed requirements, diagnose business problems, and clearly state what is needed to resolve these issues.
• Develop a business case outlining the approach to address the problem, the costs involved, and the expected benefits for the organization.
• Ensure alignment between business needs and the capabilities of the solution, continuously verifying that changes meet expected business benefits and that the business case remains relevant.
• Facilitate communication across organizational units.
• Collaborate with the development team and solution architect to design and define the solution.
• Act as a liaison between business users and application developers.

APPLY NOW!!!

• Minimum Diploma in Computer Science, IT or relevant field.
• At least 2 years of experience working in a similar position
• Possess good understanding of networks, databases and other technology
• Able to start work immediately or within short notice

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68917 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

What we expect:

• Oversee the IT infrastructure and administration of the server, network, and relevant devices.

Ø Administration, Configuration & Maintenance of Network Infrastructure ( Firewall like Fortinet, Load Balancer like Peplink/F5 )

Ø Responsible for installing, configuring, and maintaining VM environment (VMWare, Hyper-V)

Ø Active Directory, DHCP, DNS, Anti-virus server

• Maintain servers and network file back-up/restore procedures (Internal & Cloud environment)
• Provide Local & Wide Area Network, Router, Internet, and system support/troubleshooting at all levels.

What we are looking for:

• Candidate must possess at least a Diploma or Degree in Computer Science/Information Technology or equivalent.
• At least 3 years of working experience in the related field is required for this position.
• Ability to work independently and efficiently, managing timelines and expectations.
• Good team player with strong analytical, communication, and troubleshooting skills.
• CCNA/CCNP certification is an advantage
• Knowledge in the cloud environments (AWS, Azure, Ali-cloud) will be an advantage

What we offer:

• Attractive rewards for long-term service staff
• Energetic and friendly working environment (flexible working hours, quarterly events, staff birthday celebration and etc.)
• Medical insurance

We are seeking a dedicated and experienced individual to join our team as a Trading Floor IT Support. The successful candidate will be responsible for providing technical support to our trading floor operations, ensuring the smooth running of our systems and applications. You will act as the first point of contact for all trading floor IT issues, aiming to resolve all desktop issues whilst delivering world-class customer satisfaction. Based on the Trading Floor, you will work closely with other areas of Group IT to ensure incidents are resolved as quickly as possible and escalate any problems that could affect multiple users.

Responsibilities:

• Provide first-line technical support to the trading floor, responding promptly to requests and issues.
• Maintain and troubleshoot Bloomberg, Refinitiv, and other market data products.
• Develop and maintain scripts using VBA and PowerShell to automate tasks and processes.
• Collaborate with other IT teams to ensure seamless integration and support for trading applications.
• Keep up to date with the latest technologies and suggest improvements to existing systems.

Requirements:

• At least 3-5 years of experience in a similar role, preferably within the financial sector.
• Experience with trading floor support, as traders are VVIP in the financial institutions and any IT downtime will have business impact.
• Windows 10, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, Teams
• Familiar with trading application support ie Bloomberg
• Having experience with meeting room support will be an advantage
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• This role may need to support Australia remotely during SG core hours.

· Minimum of 3-5 years of experience as a Business Analyst, preferably in the semiconductor industry.

· Strong proficiency in SQL and database management.

· Proficiency in Power BI Desktop, Power BI Service, and Power Query.

· Work closely with business stakeholders to understand their business process, workflow, tools and data needs and provide solutions.

· Analyze complex business problems and provide data-driven insights and recommendations.

· Develop and maintain detailed business requirements, functional specifications, and project documentation.

· The current business process mapping and to be state business process mapping

· Utilize process mapping and workflow tools, wireframe, Power BI Desktop, Power BI Service, and Power Query to create and optimize reports and dashboards.

· Optimize reports for performance and user experience, ensuring data accuracy and reliability.