[6 Months contract, renewable]
As an IT Infrastructure Engineer in our team, you will create comprehensive user guide documentation to configure their systems to pipe logs to Government Cyber Security Operations Centre (GCSOC).
The scope of work encompasses approximately 150 products, including operating systems, servers, networking security, databases monitoring, cloud native services etc.
Key Responsibilities:
· Create clear, concise, and comprehensive user guides for WOG ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by GovTech.
· Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve GCSOC outcome.
· Conduct own research or setup to gather accurate technical information.
· Ensure documentation adheres to GovTech standards and best practices.
· Update and maintain existing documentation as products evolve.
· Incorporate user feedback to improve guide clarity and usability.
Skill Requirement:
· Minimum of 1 year of relevant experience
· Must have experience in creating technical documentation (user guide, product guide, etc)
· Familiarity with ICT concepts, including operating systems, networking, databases, and security.
· Understanding of SIEM systems and log management.
· Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation.
· Ability to translate complex technical information into user-friendly content
· Self-reliance and ability to work independently on creating the documentation
· Knowledge of technical documentation best practices and standards (optional)