Role: IT INFRASTRUCTURE ENGINEER

RESPONSIBILITY

The IT Infrastructure Engineer is responsible for the implementation, operation and maintenance of application infrastructure services that meet application requirements and business needs, and is aligned to Government’s policies, standards and procedures.

The IT Infrastructure Engineer will get to:

• Engage stakeholders to translate business requirement into application infrastructure design and services to meet the intended availability, capacity, resiliency, security and continuity requirements;

• Forecast budget needed to support the project initiatives and maintenance contracts;

• Work with service providers to design, develop, deploy and configure IT application infrastructure projects to meet confidentiality, availability and data integrity needs;

• Ensure Agency’s Technical Architecture and application infrastructure are in compliance with IM8 and Agency’s IT Policies and Standards; • Manage day-to-day delivery and support of application infrastructure services; and

• Collaborate with other government agencies and central services teams to facilitate and deliver government-wide application services.

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in IT, computer or related disciplines

• Minimum 3 years of working experience for Engineer

• Hands-on experience in at least 1 full project development life cycles for Engineer and 3 full project development life cycles for Senior Engineer

• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges

• Results and customer oriented mind-set

• Team player with strong organization and people handling skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• ITIL v3 Foundation certification preferred

Responsibities

• Assist in setting up the vessel maintenance system for new addition vessels to the fleet and existing vessels.
• Help to update the vessels maintenance system within the fleet vessels.
• Assist to complete for Request for change (RFC) from vessels an office in time.
• Check/find correct info in Maker's Drawing/ Manual of specific equipment if needed to update/ admend in the system.
• Assist and support the organization to succeed with our maintenance strategy.

Requirement:

• Experience working with vessel maintenance system.
• Presvious experience as a marine engineer or deck officer is advantage.
• Excellent verbal and written communication skill in English.

Clarence Khoh

R1552376

Key Responsibilities:

Plan, initiate, and manage IT projects (e.g., SharePoint, eGIRO) ensuring they meet timelines, budget constraints, and project specifications.

Liaise with project vendors to coordinate and oversee project delivery.

Lead the development of new software applications (e.g., Banking software) and systems, including requirement gathering, design, coding, testing, and deployment.

Ensure quality and functionality of the software and systems meet the organizational

standards.

Analyze the work plan for the department, identifying key areas for improvement and optimization.

Write detailed reports on project progress, department performance, and other relevant metrics.

Identify the types of reports to be submitted from the department and ensure timely and accurate submission.

Liaise with internal stakeholders to determine their technology needs and ensure IT

projects align with the overall business strategy.

Research and implement new technologies that can improve the efficiency and effectiveness of business operations.

Proactively seek out opportunities for technological improvements and present recommendations to senior management.

Ensure all IT practices comply with regulatory standards and company policies.

Maintain thorough documentation of all projects and change management processes to ensure transparency and compliance.

Qualifications

Bachelor s degree in Information Technology, Computer Science, or a related field.

Have some experience in IT project management and software development.(preferred)

Proven track record of successfully managing IT projects from initiation to completion.

Experience in developing and deploying software applications, particularly in the banking or financial services sector.

Experience with database management systems.

Strong analytical and problem solving skills.

Experience in writing detailed reports and performance metrics.

Responsibilities:

• Design and document IT and OT systems for shipboard networks.
• Coordinate and manage IT and OT projects to ensure timely delivery.
• Provide remote and on-site support for IT and OT systems.
• Analyze and resolve IT/OT system design and implementation issues.
• Develop and maintain comprehensive documentation for IT and OT systems.
• Contribute to the implementation of IT/OT governance procedures, including:

1. Reviewing OT system designs for new vessels
2. Evaluating and assessing new OT systems
3. Participating in system integration and user acceptance testing
4. Reviewing VLAN and firewall configurations with vendors and manufacturers
5. Supporting the implementation of cybersecurity projects across vessels
   

Requirements:

• 3-5 years of experience in maritime IT, including shipboard systems (engine automation, navigation, trim/fuel/route optimization, cybersecurity, incident handling)
• Strong knowledge of network design and troubleshooting for marine environments
• Occasional travel for on-site surveys and troubleshooting
• Tertiary qualification in IT networking or Marine Engineering
• Professional certifications (CCNP, NSE 6.0 or higher) preferred
• Strong understanding of cybersecurity best practices

About the Company

We are a leading provider of corporate solutions and equipped with diverse expertise and tailored advice that benefits businesses from all over the world. Headquartered in Singapore, our strong regional presence spans 9 strategic markets, including Australia, Hong Kong SAR, India, Indonesia, mainland China, Malaysia, Philippines, and Vietnam. With over 1,500 dedicated professionals, we offer a comprehensive suite of services, including corporate secretarial, accounting and tax, payroll and HR, and compliance solutions.

Responsibilities

• Responding in a timely manner to service issues and requests & support internet users for email and other technical assistance
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Deliver technical support to employees across the organization, either in person or remotely.
• Set up accounts for new users and ensure a seamless onboarding experience
• Repairing and replacing equipment as necessary
• Testing new technology
• Maintenance activities for regular and adhoc system patches or upgrades
• Server administration, network administration, desk and networking support for business users and clients
• Manage daily backup of server and user files along with safekeeping, transfer, migration or recovery of data
• Contingency planning and information systems administration
• Oversee the installation, upgrade, maintenance, and troubleshooting of computer and network hardware and software
• Handle other ad hoc tasks and assignments as needed

Requirements:

• Degree in Information Technology, Computer Science, Information Systems or equivalent
• Must be familiar with Windows environment for client PC & servers
• At least 5 years of relevant experience

Why Join Us:

We are committed to supporting the holistic well-being of our people as they grow alongside us.

We cultivate a community where talent is nurtured and recognized, innovation thrives, and achievements are celebrated. Our health and wellness benefits offer physical, mental, and emotional support for both our team members and their families.

Along with annual leave, performance bonuses, medical and insurance coverage, you can enjoy added benefits such as birthday leave and family care leave.

Responsibilities:

· Provide timely IT support to all company users, and when necessary, liaise with vendors for support.

· Leveraging technologies to help in improving the organization's efficiencies and productivity.

· Ability to troubleshoot network, hardware, and software problems.

· Company Windows server maintenance.

· Responding in a timely manner to service issues and requests.

Requirements

· Minimum 1-2 years relevant experience in IT infrastructure.

· Knowledge in TCP/IP, DHCP, Windows systems, and Windows Server.

· It would be better if there's understanding about smart factory settings such as IoT, MQTT, etc.

You may use the link to submit your job application

https://sy.seikowall-idd.com/TH6/public/hr/recruitment/eform_v1.xhtml?comp=SWPL

[Job ID: 828193]

Responsibilities:

Primarily responsible for addressing the technical business solution needs of partners and/or end users by providing presales support in the following areas:

• Presentations
• Demos
• Proof of Concept (POC)
• Proposal writing
• Compliance tables
• Statement of Work (SOW)
• Training/Product Enablement
• Develop proficiency and obtain certifications for assigned products and technologies through both self-directed and formal training
• Take ownership of conducting hands-on POCs independently
• Independently present the vendor’s solutions to partners and end users
• Provide updates and training sessions to partners and end users as needed
• Collaborate closely with product managers and channel account managers to drive opportunities to closure
• Ensure timely and accurate reporting
• Perform any other ad-hoc tasks as assigned

Requirements:

• Minimum of 2 years of hands-on experience in the IT network and cybersecurity domain
  Strong understanding of security and networking infrastructure
  Strong analytical, communication, interpersonal, and personal skills
• Positive attitude and willingness to learn
• Ability to work independently with minimal supervision

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Sandy Ng Mei Qi

EA Personnel Registration Number: R24125475

EA License No.: 07C5771

Requirements for IT Infra Engineer

• We are requesting for 1-3 augmented resources (Associate Consultant/Consultant) for a minimum of six (6) months to create comprehensive user guide documentation to configure their systems to pipe logs to Government Cyber Security Operations Centre (GCSOC).
• This documentation is crucial to enhance the self-help capabilities of Whole-of-Government (WOG) agencies, leading to more efficient and adoption of GCSOC services.
• By providing clear, detailed user guides, we anticipate a reduction in support requests, faster onboarding times for agencies, and improved standardisation of practices across Government.
• The scope of work encompasses approximately 150 products, including operating systems, servers, networking security, databases monitoring, cloud native services etc.

Scope of Works /Job responsibilities

• Create clear, concise, and comprehensive user guides for WOG ICT products (Operating Systems, Servers, Firewall, Database, Cloud Service, etc) to send required logs to central monitoring service provided by GovTech.
• Develop step-by-step instructions for ICT product configuration and/or setup required, to achieve GCSOC outcome
• Conduct own research or setup to gather accurate technical information
• Ensure documentation adheres to GovTech standards and best practices
• Update and maintain existing documentation as products evolve
• Incorporate user feedback to improve guide clarity and usability

Required Skills:

• Must have experience in creating technical documentation (user guide, product guide, etc)
• Familiarity with ICT concepts, including operating systems, networking, databases, and security
• Understanding of SIEM systems and log management
• Able to setup temporary system using virtualisation technology to collect relevant information or visual contents required for documentation
• Ability to translate complex technical information into user-friendly content
• Self-reliance and ability to work independently on creating the documentation
• Knowledge of technical documentation best practices and standards (optional)

Responsibilities:

• Same as Associate Consultant but with more responsibility in stakeholder management and design leadership.
• Act as a lead in forecasting and managing project budgets, ensuring that costs are within approved limits.
• Manage complex application infrastructure design and delivery processes, ensuring alignment with business needs and compliance with government policies.
• Take the lead in driving collaborations with service providers and external partners.
• Oversee day-to-day application infrastructure services, ensuring continuous service improvement.
• Play a central role in inter-agency collaboration for government-wide application services delivery.

Experience and Skills Needed:

• Degree or Diploma in IT, Computer Science, or related disciplines.
• At least 4 years of relevant experience, with hands-on involvement in 2-3 full project development life cycles.
• Proven ability to handle complex projects and work with senior stakeholders.
• Strong analytical skills with a focus on results and customer satisfaction.
• Strong leadership and mentoring skills to guide junior team members.
• In-depth knowledge of ITIL processes and frameworks.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Executive to join our team in Singapore.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.
• Manage the project implementation plan & budget; identify the scope of project deliverables at each project milestone; monitor progress & take preventive/corrective action whenever necessary.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports. Clearly articulate and document business requirements. Assess the risks of various solutions and prioritize competing business demands.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Role description:

The ideal candidate will play a pivotal role in providing essential support for the efficient functioning of our technology infrastructure. This position combines administrative responsibilities with hands-on involvement in various IT tasks, making it an ideal opportunity for someone with a passion for technology and excellent organizational skills.

Role Responsibilities:

• Provide IT asset inventory check & update semi-annually
• Keep track of the equipment movement for the entire company by maintaining an asset management system such as serial number, date installed, etc.
• Report generation and any missing asset-tags
• Validate and process service request tickets regularly
• Work in a team to implement the service request tickets
• Update tracking system record accordingly
• Manage and ensure smooth service request workflow
• Liaise with users to understand further the requirements and validate the service request
• Upkeep the storage area and service centre in good and clean condition
• Manage and ensure order supplies within the budget guidelines of the department
• Responsible for creating and processing the purchase requisition according to operation forecasted budget
• Update the information in the budget tracking list regularly
• Process orders and schedule deliveries for supplies, equipment, and services
• Keep the monthly budget actualization according to the schedule
• Provide any other ad-hoc assistance where necessary and all administrative work within the department

Requirements:

• Fresh graduates are welcome to apply.
• Those with no prior experience are welcome to apply.
• Good communication skills.
• Familiar with Microsoft Office suite, especially with Sharepoint.
• Exceptional organizational abilities with a keen attention to detail.
• Ability to prioritize tasks and manage multiple tasks simultaneously.
• Excellent communication and interpersonal abilities
• Proactive problem-solving attitude with the ability to anticipate issues.

The Deployment Engineer will lead the implementation of modern workplace solutions in ensuring successful deployment, configuration, and integration of cutting-edge technology solutions.

• Project Planning & Execution:
  o Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.
  o Collaborate with stakeholders and vendors to define and achieve project scope and timelines.
• Technology Installation & Configuration:
  o Install, configure, and integrate hardware components such as computers, printers, and networking devices.
  o Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications.
  o Set up and configure network connections, ensuring seamless integration with existing infrastructure.
• Testing & Quality Assurance:
  o Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.
  o Troubleshoot and resolve technical issues during and after deployment.
• User Training & Support:
  o Develop and deliver training sessions and provide ongoing technical support to end-users.
• Documentation & Compliance:
  o Create and maintain documentation of deployment processes, configurations, and system changes.
  o Implement and verify security measures to protect systems and data during deployment.
  o Gather feedback from users and stakeholders to identify opportunities for improvement.
• Incident Management:
  o Manage incidents related to technology deployments, including system failures and outages.
  
  Requirements:
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.
• Knowledge of technology deployment processes, hardware installation, software configuration, and network setup.
• Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.
• Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate is a plus.

Requirements:

1. Expert in Microsoft BizTalk version 2016 or above.

2. At least 7 to 12 years of development experience in which Minimum 6 years of experience with BizTalk Server, orchestrations, maps, pipelines, port configuration, adapters, performance, and scalability turning, etc.

3. Expertise in microservice frameworks such as SpringCloud, Play + Consul + Kong, and SSM + Dubbo + ZK.

4. Expertise in OpenAPI, Nginx, Dubbo, Nacos, Redis, MySQL, Oracle, MongoDB, RocketMq, ElasticJob, Ignite Cache, SharddingDB, OAuth2, and Alibaba Cloud services (OTS, ONS, DTS, SLS, RDS, OSS, KMS, MSE, K8S). Skilled in designing high-performance, distributed microservice systems.

5. Familiar with development tools such as IntelliJ IDEA, PyCharm, Git, MeterSphere, Postman, and collaboration tools like Coding, Google Drive, Yuque, DingTalk, Notion.

6. Familiar with Technologies: Java 17, Dubbo 3.0, Springboot, Spring Security, OAuth2, Zookeeper, Mybatis, Redis, ShardingJDBC, Ignite Cache, ElasticJob, Alibaba Cloud native components (OTS, ONS, DTS, SLS, RDS, OSS, KMS, MSE, K8S)

7. Experience in applying source control management with Github.

8. Proven delivery experience in Agile software development using industry standards like Test-Driven Development, static code analysis, and test automation with high code coverage, coding reviews, CI/CD, feature flags, etc.
Experience in Agile methodologies such as Agile Scrum, Kanban, or any DevOps frameworks.

9. Experience in enterprise software architecture design principles like Clean Architecture and Domain Driven Design.

10. Extensive experience in smart contract development and blockchain technologies pertinent to financial applications.

11. Experience in AWS services - S3, API Gateway, RDS, etc.

12. Ability to speak and write in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters.

Responsibilities:

1. Strong understanding of Software Development Lifecycle and familiar with various automation tools for developing digital pipelines (CI/ CD pipelines)

2. Work with developers and the IT team to oversee the code releases

3. Design and develop continuous automating, and deployment

4. Extensive collaboration ranging from technical analyses to deployment and monitoring is handled, with the focus to enhance overall system reliability and scalability

5. Stay on top of industry trends and best practices whilst recognizing opportunities for automation, design development, and other solutions in a comprehensive manner to boost operational efficiency

6. Adaptive to take on a variety of work

7. Manage code quality and security policies

This position requires working in shifts.
Availability to work on weekends (Saturday and Sunday) and night shifts as required to ensure continuous coverage and support for customers.
You will work in accordance with the 3 shifts of 9 hours (1 hour overlap between shifts) to handle security incidents - investigate and provide security solutions. (The shift time may vary based on the project.)

We will be implementing an allowance claim for night shifts as follows:
Night Shift 1: SGD 15
Night Shift 2: SGD 20
Additionally, we will provide meal allowance for night shift 1 & 2.

3 Shift:
Day shift: 6.30am to 3.30pm
Night Shift 1: 2pm till 11pm
Night Shift 2: 10.30 pm till 7.30am

Responsibilities:

• Utilize cloud monitoring tools and dashboards to oversee the performance, availability, and health of cloud-based systems and services.
• Implement and customize monitoring solutions to ensure optimal visibility into cloud resources.
• Respond promptly to alerts generated by cloud monitoring tools, investigating and resolving incidents affecting cloud-based applications and infrastructure.
• Collaborate with cloud service providers to address and resolve platform-specific issues.
• Develop and implement automation scripts to streamline routine tasks, enhance efficiency, and support the scalability of cloud infrastructure.
• Contribute to the development and maintenance of Infrastructure as Code (IaC) scripts for provisioning and managing cloud resources.
• Ensure cloud environments adhere to security best practices and compliance requirements.
• Participate in security incident response and contribute to the ongoing improvement of cloud security measures.
• Maintain accurate documentation of cloud configurations, procedures, and troubleshooting steps.
• Update documentation to reflect changes in cloud-based services.
• Work closely with DevOps and development teams to understand application requirements and optimize cloud infrastructure to meet performance expectations.
• Monitor and analyze cloud resource usage to identify opportunities for cost optimization.
• Recommend and implement efficiency improvements to optimize cloud spending.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic experience working with cloud platforms such as AWS, Azure, or Google Cloud.
• Proficient in using cloud-native monitoring tools and dashboards.
• Strong scripting skills (e.g., Python, PowerShell) for automating cloud management tasks.
• Familiarity with Infrastructure as Code (IaC) concepts and tools.
• Understanding of cloud security principles and best practices.
• Knowledge of compliance standards relevant to cloud environments.
• Excellent communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to collaborate effectively with cross-functional teams and external cloud service providers.
• Flexibility to adapt to changes in cloud services, technologies, and industry best practices.
• Relevant cloud certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect may be advantageous.

About Milkyway

Established in 1998, Milkyway International Chemical Supply Chain is a leading integrated chemical logistics service expert and innovator with a head office in Shanghai, China, and multiple locations in Asia, Europe, and the United States. We are a publicly listed company on the China mainboard with over 3900 employees and CNY 12 billion in revenue in 2022. Our core business includes global forwarding, tank & tanker, project & chartering, regional transportation, regional warehousing, chemical distribution, and environment protection. We take pride in providing outstanding service to the World's Fortune 500 companies, and we truly believe our employees are the most valuable assets. Every talent that is joining Milkyway Asia Pacific headquarter in Singapore will be making an impact in its history!

Please visit http://mwclg.com/global for more information.

Position: IT Helpdesk Support

Location: Singapore

Job Responsibilities:

• Be responsible for the company's network, service equipment, the daily operation of desktop and management of the company's IT operation
• Provide on-site service support and handle the installation and maintenance of client's computer desktop, hardware and network equipment
• Be responsible for debugging and troubleshooting the video conference system
• The installation, debugging, configuration and maintenance of the desktop equipment (e.g. desktop, notebook, printer, printer, video conference, telephone, etc.)
• Communication with users to ensure the normal operation of the system
• Normal maintenance of network and computer room management (configured switches and firewalls basically)
• Management of the company's IT assets
• Other IT works assigned by the department manager and work report

Job Requirements:

• College degree and above, major in computer and other related fields
• Familiar with the basic network technology, the working principle of TCP/IP protocol, proficient in the configuration of brand network equipment such as Feita and Cisco, and experienced in the operation and maintenance management of computer room is preferred
• Familiar with mainstream systems such as Windows and Mac operating systems, common conference systems and equipments such as Polycom/Cisco/Teams. Experienced in deploying and debugging systems related to AD domain is preferred
• Good communication skills, initiative in work, strong learning ability, teamwork spirit, ability to work under pressure, strong sense of responsibility and service
• More than three years of relevant IT helpdesk experience. Experienced in system research and development with logical thinking is preferred
• Handle common computer hardware and software failures independently
• Accept the occasional business trip and hardworking
• Proficient in both English and Mandarin

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

Location: Tanjong Pagar
Employment Type: Full-time

Salary: Up to S$3,500

Job Overview:

• Provide technical support for internal staff and occasionally for clients. Responsible for troubleshooting, managing IT equipment, and handling onboarding processes. Ensure smooth IT operations within the agency and at client sites as needed.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues.
• Set up accounts and IT equipment for new hires (onboarding).
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage IT inventory and coordinate repairs with vendors.
• Provide on-site support for clients as needed.
• Ensure software updates, system patches, and security protocols are implemented.
• Document support requests and maintain user guides.

Requirements:

• Diploma/Degree in IT or related field.
• 2+ years of experience in desktop support or IT helpdesk.
• Proficient in Windows/macOS environments, Active Directory, and Office 365.
• Strong communication and problem-solving skills.
• Willingness to travel for on-site support when required.

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

• Monitor condition of server, apps and security measures
• Identify, log and resolve technical problems of the scope (Incident Management)
• Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
• Respond to site to troubleshoot, diagnose and rectify faults
• Liaise and coordinate the recovery of systems
• Identify potential changes and system improvements for consideration and implementation (continuous improvements)
• Create, maintain and distribute reports of progress to service delivery manager.
• Any other ad-hoc tasks assigned

JOB REQUIREMENTS

• Good knowledge of windows operating systems, Clusters, NLB, or Unix
• Good knowledge of OS Provision, hardening and patching.
• Good knowledge of Solarwinds, Manage Engine.
• Good knowledge of AV solution such as Symantec.
• BMC Control-M
• Good server experiences like AD administration & basic networking experiences
• At least 3 years of relevant working experience in infrastructure support is required for this position.

SOFT SKILLS:

• Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
• Good problem solving and logic skills
• Good communication skills (verbal and written) in English
• Excellent customer management skills

QUALIFICATIONS:

• Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

Job Summary
The Business Systems Analyst serves as a liaison between the business community and Information Services (I.S.). This position elicits and analyzes business needs for assigned projects, communicates with stakeholders, and participates in determining if the solution fits within the long-term strategic vision. This position ensures that Business Systems Analysis (BSA) work products conform to quality and content standards.

Responsibilities

Applies Business Systems Analysis Processes

• Participates in creating project work plans for assigned tasks to ensure milestones are met.
• Participates in cross-functional tasks to assist with consistency and adherence with standards and best practices.
• Supports subject matter experts in specific business systems analysis areas (e.g., business domains, processes, tools, techniques, etc.) to assist other BSAs while expanding his/her knowledge base.
• Adheres to enterprise process standards and contributes to and recommends process improvements to ensure consistent deliverables.

Elicits and Analyzes Business Needs

• Responsible for the coordination and facilitation of work sessions to gather relevant information and to ensure understanding of the audience's knowledge.
• Analyzes, comprehends, and applies the appropriate level of details, based on the stage of the project life cycle, to ensure mapped solutions satisfy business problems and opportunities.
• Breaks down complex concepts into comprehensible concepts to ensure appropriate level of communication and understanding for the project stakeholders.

Communicates Business Needs

• Participates in conflict resolution to gain consensus among project stakeholders and to ensure the achievement of common goals.
• Develops business and functional requirements and corresponding work products to ensure stakeholder understanding and to serve as a basis for subsequent work products in the project life cycle.
• Delivers clear, relevant, and accurate written and verbal communications appropriate for the audience to ensure clarity and understanding.
• Delivers verbal and written communications in a professional manner to ensure a credible, consistent, and clear message.

Validates Solutions for Business Needs

• Participates in discussions regarding solutions for cross-functional and highly complex projects to ensure the approach fits into the long-term business strategy.
• Reviews other BSAs' work products to ensure completeness, accuracy, and adherence to quality and work product standards.
• Attends peer reviews of architecture, design, and quality assurance work products to identify conflicts and confirm consistent implementation of business and functional requirements.
• Informs and assists project members in the understanding of business domains to broaden the knowledge base.

Assists in Identifying, Correcting & Reporting Defects in BSA Work Products

• Participates in testing of BSA work products and processes to identify defects, meet standards, and ensure effectiveness.
• Identifies and provides input to initial analysis to develop and implement appropriate actions.
• Assists in documenting test results to support the efficient resolution of problems and to capture defect data.
• Supports communication of test results with others (e.g., other business analysts, management, development teams, business users, etc.) to provide updates (e.g., estimated project end date, defects, functionality, etc.).
• Enters data in the defect management tool to report variances from expected results.
• Verifies defects are fixed to ensure expected results are met.
• Participates in problem solving to support efficient resolution of issues and to follow-up on outstanding defects.
• Collaborates with project team members to exchange information and to respond to requests in a timely manner.
• Assists in conducting root cause analysis of defects, identifies key and recurring problems, and provides solutions to prevent recurrence.
• Develops summarized findings of problems to management to recommend proposed actions.

Requirements

• Possess a Bachelor's Degree in Information Systems/Technology or related fields
• Has at least 5 to 7 years of work experience in a similar Business Analyst role, preferably having worked successfully on analysis projects up to implementation
• Proven experience with vendor sourcing, negotiations, and contract management
• Display good communications and presentation skills
• Able to collaborate and work effectively with a variety of stakeholders across the different levels or geographies

Job Description:

Technical Support:

• Respond to and resolve IT support requests via phone, email or ticketing system
• Diagnose and troubleshoot hardware, software and network issues
• Install, configure and maintain computer systems and software applications

Hardware and Software Management:

• Manage the setup and maintenance of laptops, printers and other IT equipment
• Perform regular updates, patches and upgrades to ensure optimal performance and security

Network Support:

• Assist in maintaining LAN/WAN connectivity, Wi-Fi setups and VPN configurations
• Identify and resolve network related problems, including internet outages and connectivity issues

Incident and Problem Management:

• Log and track issues using a Service Desk Management tool
• Escalate unresolved problems to higher-level support teams or vendors
• Follow-up to ensure timely resolution of incidents

Security Compliance:

• Support adherence to IT security policies and procedures
• Assist with data backups and cybersecurity measures
• Maintain an accurate record of all service assets and configurations

Job Requirements:

• Applicant MUST meet these minimum qualifications to be considered an applicant
• Minimum 5 years of IT support or equivalent experience
• BS in Computer Science, Information Technology, or related field or equivalent experience preferred
• Experience in administration of Microsoft technologies such as Active Directory, Office 365, SharePoint
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
• To possess relevant certification with ITIL frameworks; Microsoft Certified
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Pleasant attitude, approachable and friendly demeanor
• Ability to manage time and multitask effectively
• Patience and adaptability in handling technical issues and working with users of varying technical proficiency

IT Technical Specialist

• 12 months contract, renewable
• Work location: Tai Seng

Responsibilities

• Deliver presentations to customers, highlighting the advantages of the Company's Electronic Shipping Solutions. Alternatively, collaborate with the commercial team to jointly present and showcase these benefits.
• Guide customers through the initial phases of implementing the Company's Electronic Shipping Solutions, ensuring a comprehensive understanding and proper execution.
• Assist customers in resolving queries and issues related to the Company's Electronic Shipping Solutions.
• Provide technical escalation support for any issues related to the Company'sElectronic Shipping Solutions.
• Ensure that the configuration and upkeep of the Company's Electronic Shipping Solutions adhere to IT policies, encompassing version control and label format.
• Act as a backup resource for the Customer Facing IT Helpdesk whenever need arises to offer assistance to address customers' the Company's Electronic Shipping Solutions queries and problems.

Requirement

• Diploma / Degree in Information Technology or equivalent.
• 1 year experience in IT customer support, preferably with experience in eCommerce related industry.
• Comfortable with facing customers/users.
• Excellent communication and interpersonal skill

Role: System Engineer

Benefits:

Fixed Basic Salary: $4,000 to $4,500 per month

Performance Bonus

Mobile Allownace: Maximum $50 per month

Transport: When needed (Subject to PM's approval)

Working Hours:

Monday to Thurdsday: 8.30AM to 6.00PM

Friday: 8.30AM to 5.30PM

Mandatory Skill: Aruba Clear Pass

Preferred Skill: Cisco Catalyst Switch

Responsibilities:

• Day to day operation of managing, administration of all cisco switches and Clearpass on customer site.

• Support operations such as production networks in a hyper-scale and heterogeneous environment.

• Perform deep dives on complex technical issues across networks, ranging from automated tooling to hardware failures and network issues.

• Anticipate potential operational risks and develop strategies to mitigate/minimize.

• Participate and improve escalation and emergency response with detailed postmortem while addressing issues systematically to prevent future occurrences.

• Align with cross-functional relationships with Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and OEM partners to deliver superb operational results and manage the performance of external vendors.

• Escorting of vendors when needed.

Requirements:

• Degree/Diploma in IT / Computer Science / Engineering or equivalent

• Experience in a System Integration environment and/or implementing Network systems is a plus

• Familiar and experienced in Palo Alto Firewall and Clearpass

• Certification in Network related products will be a plus.

• Good interpersonal and communication skills with ability to explain technology from a customer perspective

• Strong analytical and problem-solving skills.

• Good communication, team player and written skills.

• Positive working attitude and passionate in information security