Job Responsibilities

• Coordinate business unit's development of strategic plans, annual operating plans and forecasts.
• Prepare financial reports and analysis to management with useful insights on the business performance and trends, detailed costing and business profitability analysis as well as tracking of performance against budget.
• Collaborate with business partners to track key business drivers and business developments to provide forward-looking estimates and financial insights, and support data-driven decision-making.
• Identify and implement improvements in financial processes, tools, and systems to enhance efficiency, accuracy, and effectiveness in financial planning and analysis.
• Manage Guest Satisfaction, Demographics, and other assigned surveys, including qualitative and quantitative data to support strategic planning.
• Any other ad-hoc assignments and projects.

Job Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 4-5 years of relevant working experience in FP&A, Analytics, or a related role.
• Prior experience in Attractions or Tourism industry will be highly advantageous.
• Excellent analytical skills with ability to interpret complex data and make informed decisions.
• Strong planning skills to support dynamic business requirements and meet tight reporting timelines.
• Working knowledge of accounting systems and processes is preferred.
• Excellent communication and interpersonal skills.
• Exceptional project management skills and attention to detail.
• Proficient in Microsoft Power BI or other data analytics and visualisation tools is preferred.
• Knowledge in market research tools and software is an advantage.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

Job Summary :

We are seeking a highly skilled Developer for the role of Project Manager - The ideal candidate will have extensive experience in PEGA frameworks, case management, user experience, data and integration, application development, and platform.

Required Skills :

Technical Skills :

• PEGA Frameworks , Pega Case Management , Pega User Experience , Pega Data and Integration , Pega Application Development .

Roles & Responsibilities :

• Project Manager of 8-12 years experiences and Pega 5-8 years of experience.
• Leading a team of Pega Developers
• Support existing Pega application with ticket resolution within the defined SLA
• Develop and implement PEGA-based solutions to meet business requirements as part of enhancements and/or service requests
• Provide expertise in PEGA frameworks, ensuring robust and scalable application architecture.
• Utilize PEGA Case Management to streamline and automate business processes, enhancing operational efficiency.
• Design intuitive and user-friendly interfaces using PEGA User Experience principles.
• Integrate PEGA applications with various data sources and external systems to ensure seamless data flow.
• Collaborate with cross-functional teams to define and implement integration strategies and solutions.
• Conduct thorough testing and debugging of PEGA applications to ensure high performance and reliability.
• Provide technical support and troubleshooting for PEGA applications, addressing any issues promptly.
• Document all development processes, configurations, and changes for future reference and compliance.
• Stay updated with the latest PEGA platform updates and industry best practices to continuously improve solutions.
• Contribute to the overall success of the project by delivering high-quality solutions that meet client expectations.
• Demonstrate expertise in PEGA Case Management, including the ability to design and implement complex workflows.
• Showcase proficiency in PEGA User Experience, creating user-centric designs that enhance usability.
• Have experience in PEGA Data and Integration, ensuring seamless connectivity with various data sources.
• Exhibit strong skill in PEGA Application Development, from initial design to final deployment.

Certification(s) Required :

• Certified Pega System Architect (CSA), Certified Pega Senior System Architect (CSSA)

Reference: 2024B090

Industry: Communications Technology Industry

Location: NorthEast / West area
Schedule: 5-day work week
Skills: Business Development, Financial Management

The company is an established Global Singapore Business with a multi-faceted business strong in Communications, Engineering and Technology sector.

Responsibilities

• Lead, plan, develop, and implement policies and strategies for the organization's growth and diversification in the Public/ Government Service business sector
• Evaluate projects through financial feasibility studies, market research, and planning
• Identify and evaluate products, services, or companies for potential distribution, mergers, acquisitions, or joint ventures in the local market
• Communicate and interact with government regulatory bodies to ensure compliance and protect the company's interests
• Explore licensing of products and acquisition of suitable companies through alliances, joint ventures, mergers, etc

Requirements

• Knowledge in Accountancy, Business Administration, or equivalent
• Experienced in financial reporting, systems, and analysis
• Proficient in software tools and financial modeling; experience is an advantage
• Strong people skill, positive and independent. Excellent presentation and writing skills
• More than 10 years of experience in management reporting, accounting, or financial analysis

We regret that only shortlisted applicants will be notified.

EA License: 18C9079

JOB RESPONSIBILITIES

1. Develop business reports on new revenue streams, improved products and new businesses.
2. Build good relationships with clients/ customers.
3. Engage with business partners, suppliers and vendors for new business agreements.
4. Review targets and goals across teams.
5. Use business network and support knowledge sharing sessions to explore new business opportunities.
6. Interact with clients and respond to important inquiries about the company’s products or services

Skills and qualifications

1. Experience in customer service, marketing, or a sales-related field
2. Strong knowledge of business and sales growth techniques
3. Exceptional project management skills
4. Clear verbal and written communication skills
5. Enthusiasm for the company and its growth potential

Preferred qualifications

1. Sharp negotiation and networking skills
2. Organizational skills
3. Problem-solving skills
4. Educational background in business, marketing, finance

Job scope:

• Create risk mitigation plan.
• Create solutions with customers.
• Create vertical business plans to increase the markets of vertical sectors.
• Ensure smooth delivery of logistics services to customers.
• Improve the use of allocated resources within business activities.
• Manage teams in the workplace.
• Review sales performance to improve sales results.
• Review sales proposals/ tender documents.
• Shape sales outcome.
• Understand customer needs and offer them solutions.
• Understand customer needs.
• Work with the key account managers to get new business and grow relationships.

Job Description:

• Oversee the day-to-day site office administration works
• Communicate and work closely with customers, sub-contractors, 3rd Party service providers
• Liaise with internal and external supplier for quotation, ordering & arranging of goods delivery
• Monitor expiry of project Insurances, Performance Bond and Warranty
• Involve in direct hired workers related activities
• Handle workers’ dormitory related duties
• Liaise with rent-a-car company and plan driver’s schedule
• Undertake any other duties as assigned when required

Job Requirements:

• A recognized degree in any discipline
• Minimum 7 years of working experience in the related field, preferably in the construction sector
• Contract basis
• 5.5 days working week
• Worksite location: Project site located at Woodlands

Job Description:

• Oversee the day-to-day site office administration works
• Communicate and work closely with customers, sub-contractors, 3rd Party service providers
• Liaise with internal and external supplier for quotation, ordering & arranging of goods delivery
• Monitor expiry of project Insurances, Performance Bond and Warranty
• Involve in direct hired workers related activities
• Handle workers’ dormitory related duties
• Liaise with rent-a-car company and plan driver’s schedule
• Undertake any other duties as assigned when required

Job Requirements:

• A recognized degree in any discipline
• Minimum 3-5 years of working experience in the related field, preferably in the construction sector
• Contract basis
• 5.5 days working week
• Worksite location: Project site located at Woodlands

Job Scope:

• Oversee project coordination and communication among teams and stakeholders
• Manage interfaces between disciplines and external partners
• Develop strategies to enhance project efficiency
• Monitor timelines and deliverables to align with project goals
• Organize meetings to discuss progress and resolve issues
• Maintain documentation on project interfaces
• Ensure compliance with safety and quality standards
• Serve as the main point of contact for interface-related inquiries

Requirements:

• Minimum 5 years of experience in the construction industry
• Recognized degree in Civil, Mechanical, or Railway Engineering
• Experience in managing interfaces for design and construction of railway projects

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

About the Role:

We are seeking a dynamic and experienced Presales Manager to join our team and drive the adoption of SAP S/4HANA RISE with SAP S/4HANA Cloud, private edition (RISE with SAP) and SAP S/4HANA Cloud, public edition (GROW with SAP) solutions. As a key member of our presales team, you will play a pivotal role in shaping our sales strategy and helping our customers realize the full potential of these innovative cloud solutions.

Key Responsibilities:

• Solution Consulting: Deeply understand SAP S/4HANA RISE and GROW solutions, including their technical capabilities, business benefits, and value proposition.
• Customer Engagement: Engage with potential customers to identify their business needs and challenges, and articulate how our solutions can address them. Drive sales opportunities from initiation to closure.
• Solution Demonstrations: Conduct compelling product demonstrations, showcasing the key features and benefits of SAP S/4HANA RISE and GROW.
• Proposal Development: Collaborate with the sales team to develop compelling proposals that align with customer requirements and our value proposition. Presenting designed solutions and proposals to the customer in a convincing and effective manner. Crafting Best Fit solutions with optimal estimations.
• Competitive Analysis: Stay informed about industry trends, competitor offerings, and market dynamics to effectively position our solutions.
• Customer Success: Work closely with the customer success team to ensure a smooth transition and ongoing customer satisfaction.

Required Skills and Experience:

• Proven experience in a presales or solution consulting role, preferably in the SAP ecosystem.
• Deep understanding of SAP S/4HANA, cloud technologies, and digital transformation.
• Strong technical aptitude and ability to grasp complex technical concepts.
• Excellent communication and presentation skills, with the ability to articulate complex ideas to both technical and non-technical audiences.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Experience of working with a global team.
• Language – proficient in one of the SEA regional languages other than English.
• A passion for technology and a desire to help customers succeed.

What We Offer:

• Competitive compensation package
• Comprehensive benefits package
• Opportunities for professional development and career advancement
• A collaborative and innovative work environment

Join us in shaping the future of enterprise software!

If you are a passionate and driven individual with a strong background in SAP S/4HANA and cloud solutions, we encourage you to apply.

We are looking forward to receiving your job application (incl. a recent photo) via email to

[email protected].

Please indicate the earliest possible date of entry and your current & expected salary.

ASSISTANT MANAGER (CLUBHOUSE OPERATIONS)

Work location: Tessensohn Clubhouse (nearest MRT Farrer Park)

As an Assistant Manager (Clubhouse Operations), you will report to our Director (Clubhouse).

Responsibilities:

• Assist Director (Clubhouse) in the maintaining the operations of the entire Clubhouse in the following areas :

1. Jackpot Room
2. Front Office Reception
3. Tenants Management
4. Ad-hoc Development and upgrading works
5. Swimming pool (outsourced)
6. Security (outsourced)
7. Cleaning (outsourced)
8. Horticulture (outsourced)

• Supervise various groups of staff to ensure daily smooth operations of the Clubhouse and facilities.
• Supervise and monitor works of term contractors.
• Inspect and check the Clubhouse premises.
• Plan and ensure works are carried out as per the maintenance schedule.
• Assist Director (Clubhouse) in preparing monthly reports and annual budget.
• Assist in preparing tender specifications for upgrading projects and co-ordinating with the suppliers and contractors.
• Assist in the recruitment and training of new staff.
• Undertake any other tasks as assigned from time to time.

Requirements:

• Minimum Diploma in Business/Marketing/Facilities Maintenance/Building or with at least 3 years of relevant working experience.
• Minimum 3 years’ experience in managing people a group of staff.
• Able to work independently, resourceful, and self-motivated.
• Excellent leadership, organizational and multi-tasking skills
• A team player with a customer-oriented approach.
• Enjoy working in outdoor environment.
• Able to work during weekends and public holidays.
• Valid Class 3 driving licence will be an advantage.
• Proficient in MS Office.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Job Description Responsibilities:

• Ensure the projects are fully attended and completed to meet agreed deadlines
• Supervising the project progress to ensure that issues of the project are identified and solved
• Attend meetings, liaise and manage clients to complete project deliverables
• Experience managing a team on site at an event, ability to troubleshoot on site and react, provide solutions to the internal team, external suppliers and clients alike.
• Working with Management to adapt strategy with objectives continuously improving on SOPs where necessary.

Skill Requirements

• Strong project management skills
• Observant and paying great attention to detail
• Good interpersonal skills and effective communicator
• Problem solver and creative

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Description
Business Planning Manager (BPM) to APAC Regional Chief Information Officer (CIO) is responsible for supporting APAC Regional CIO, managing 15 countries in Asia Pacific, to maintain the Bank’s Technology & Innovation (T&I) capability and to promote Asia T&I agenda and initiatives in the Bank

Business Planning Management
Provide support to Asia pacific in the provisioning of technology capabilities on the ground and set up a governance and structure for Asia Pacific CIO to effectively lead and manage the team
Monitor financials, budget, and headcount for Asia T&I to align with Group and country agenda
Monitor and track the scorecard performance
Govern the deliverable, submission, follow up actions of different Management committees e.g., Asia Pacific Regional IT Committee, APCF Management Meeting etc.
Manage T&I event and facility, with aim at driving innovation and culture/mindset change. This includes working with branch CIOs in Asia Pacific, Business (e.g., Transaction Banking), functions (e.g., HR, Finance) and T&I stakeholders

Strategy
Provide support for Asia Pacific Regional CIO to develop, implement and track the strategy of technology, including prepare annual strategy paper
Keep abreast with the latest trend of financial industry and MIZUHO initiatives on digitalization and innovation to support the development of strategy on digitalization and innovation
Plan strategically and implement the financial and efficiency deliverable including cost monitoring, budget, and business efficiency
Develop communication strategy to promote Asia Pacific T&I to senior stakeholders includes HO

CIO Office Management
Build and maintain efficient and lean CIO Office to effectively support Asia Pacific CIO
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
Employ, engage and retain high quality people
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Qualifications

• Bachelor’s degree in Finance or Technology. Business Administration or related disciplines.
• A minimum of 10 years’ experience in accounting / banking / consultancy industry, with in-depth knowledge of banking operations, technology, services and products
• Self-motivated, quick starter with high standard of work quality
• Being energetic, passionate, creative, and flexile to lead and motivate to achieve collective goals
• Strong change management, analytical and problem-solving skills with hands-on attitude, not shy away from deep dive if needed
• Strong business sense to understand impact and risks in the Banking environment

About the job

• Identify opportunities to promote banking products across existing and new customers
• Conduct financial needs analysis to understand customers' financial goals and offer wealth management solutions such as insurance, structured deposits, loans and investment products
• Ensure compliance to service standards and provide excellent customer service and banking experience
• Regularly send customers information relating to market movements and trend analysis on the financial products that they have purchased and present new and suitable opportunities to customers
• Engage in networking and marketing campaigns to increase customer base
• Comply with all regulations and controls as set by the Bank and external regulatory authorities

Skills and experience required

• Minimum Diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA License No: 11C5502 | EAP Registration No: R2199597

Main Purpose of Job:

• Ensuring all assigned duties are completed & carried out in safely manner
• Ensuring all resources are utilized efficiently
• Assisting the Operations Director to be the ‘eyes-on-the-ground’

Key Tasks/Responsibilities:

• Acting as communication conduit between Management & workers
• Ensuring all tasks are carried out in a safely & timely manner
• Assisting & coaching the workers on site if required
• Monitoring the progress & quality of works at job sites
• Liaising with the Operations Director on a daily basis regarding on-going tasks
• Assisting the Operations Director in the planning of future projects
• Requesting new purchase of depleted stock of consumables or damaged equipment parts
• Monitoring & reporting of worker absenteeism to Operations Director
• Ensuring all safety measures are adhered to at job sites and reporting to the Operations Director of any breach

Additional Responsibilities:

• Maintaining & controlling the use of materials, equipment and consumables
• Ensuring all required repair work for any of the equipment assigned to them is completed
• Monitoring good standard of work & compliance of employees

Position: Social Media Manager
Location: Singapore (Flexible work possible)

About Us:
Meka Innovation Pte Ltd (mēkā) is a multidisciplinary design agency specializing in turning creative ideas into innovative products. With expertise spanning fabrication, animation, and moonshot innovation projects, we craft cutting-edge solutions for our clients. We are seeking a creative, data-driven, and proactive Social Media Manager to lead our social media strategy and drive engagement across all platforms.

Key Responsibilities:

• Strategy Development: Develop and execute a comprehensive social media strategy to increase brand awareness, engagement, and lead generation.
  Align social media goals with overall marketing and business objectives.
  
• Content Creation and Management: Create, curate, and schedule high-quality, engaging content (including images, videos, and graphics) across platforms like Instagram, Facebook, LinkedIn, TikTok, and YouTube.
  Collaborate with the design and animation teams to produce visually compelling content.
  Ensure consistent branding and messaging across all channels.
  
• Community Engagement: Foster relationships with followers, respond to comments and messages promptly, and build a strong online community.
  Monitor trends and participate in relevant conversations to enhance brand visibility.
  
• Analytics and Reporting: Track and analyze performance metrics (e.g., engagement rate, reach, conversion rates) to measure the success of campaigns.
  Prepare monthly reports with actionable insights and recommendations for improvement.
  
• Paid Advertising: Plan and manage paid social media campaigns to drive traffic, leads, and conversions.
  Optimize ad spend based on performance data.
  
• Trend Monitoring: Stay up-to-date with the latest social media trends, tools, and algorithm changes to ensure strategies remain relevant.
  Experiment with new formats and platforms to reach untapped audiences.
  

Qualifications:

• Strong understanding of social media platforms, trends, and analytics tools (e.g., Meta Business Suite, Google Analytics)
• Excellent copywriting and storytelling skills, with an eye for design and branding
• Proficiency in design tools like Canva or Adobe Creative Suite is a plus
• Analytical mindset with the ability to interpret data and turn insights into actionable strategies
• Strong organizational skills and ability to manage multiple projects simultaneously

• Manage and work closely with consultants on the design work for M&E services for MRT projects.
• Coordinate and develop the CCSM and M&E designs in partnership with LTA, SWCs, and relevant authorities.
• Interpret specifications, secure budget approval, and assist in planning and coordinating M&E services installation.
• Coordinate with consultants, subcontractors, and authorities to ensure timely, quality M&E installation and obtain necessary approvals
• Ensure compliance with construction procedures and safety practices to meet the required standards during site tests and inspections.

Requirements:

• Degree in Mechanical or Electrical engineering or equivalent or equivalent
• At least 10 years of experience including involvement in two MRT/LTA underground project
• Proficient in BIM software and AutoCAD.
• Preferred experience in writing tender specifications, with strong communication, writing, and analytical skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

-Setting goals and developing plans for business and revenue growth

- Researching prospective account in target markets

Setting goal for the business development team and developing strategies to meet those goals

-Lead and Supervise a team of Supervisors and Crew

- Manpower planning for daily operations

- Ensure Food quality and standards

- training business development staff

Requirements:

- Good Interpersonal skills

- Good communications skills, able to communicate with clients of all backgrounds and educational levels.

- Good Organizational skills, must be comfortable juggling numerous clients, on-and - off - site meetings, and deadlines

- Time - management skills, must understand how to prioritize their time , must be comfortable manag a calendar and adjusting their schedules as need

- Good technical and computer skills

Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Duty Manager to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.

Duties:

• Responsible for ensuring the smooth, efficient, and profitable operation of the hotel.
• Overseeing key areas within the Front Office such as reception, cashiering, telephone services, reservations, and baggage handling. Supervise junior staff, ensuring they maintain professionalism and contribute to a positive corporate image for guests.
• Ensure prompt, courteous, and efficient service for all guests, addressing any complaints with tact and diplomacy. Assist with guest check-in and check-out processes.
• Handle security-related duties by directing guests to the Security department for incidents, thefts, or offences, and manage issues involving guest misconduct or unauthorized individuals in coordination with security personnel.
• Maintain a cash float aligned with occupancy levels, authorize rate and room changes, handle paid-outs, cash advances, and cheque acceptance following hotel procedures and credit policies.
• Closely monitor room inventory to ensure optimal room usage, maximizing revenue opportunities.

Requirements

• Minimum Diploma in Hotel Management or relevant discipline
• Willingness to work rotating shifts.
• At least 4 years of experience in the hospitality industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Overview

Microsoft is continuing to evolve and grow the Global Employee Relations Team! The Global ER team leads the process, principles, and practices to navigate complex and sensitive matters, conduct investigations and manage workplace conflict. This team works in close partnership with the Legal, Outside Counsel and Human Resources (HR) teams to manage cases involving inquiry into behavior concerns, manager conflict, consulting, investigations and employee grievances related to lived experiences not aligned to aspired culture, and legal risks.

We are looking for a Senior Employee Relations (ER) Manager with deep experience influencing and impacting high growth and dynamic businesses through effective management (both proactive and reactive) of a wide range of employee relations issues. This person will be accountable for working with employees across organizations, building trusted relationships quickly, and leading with warmth, empathy, compassion, and creativity to think inside of and outside of the box to drive the right solutions.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Investigation and management of employee concerns:

• Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or, cultural concerns/violations and incident or threat response, independently or by collaborating with managers, peers in HR and Legal as appropriate; recommends solutions to address issues from a systematic perspective.
• Determines appropriate approach, interviews appropriate parties in an investigation in review of concerns on matters related to policy or culture concerns/violations and workplace behaviors. Documents findings, maintains appropriate levels of confidentiality and demonstrates leadership to influence direction of initiatives and investigations.
• Concludes investigations, using findings, relevant partnership with team, and knowledge of the relevant legislation / regulations, and Microsoft business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and recommends corrective/disciplinary actions or processes, as deemed appropriate.
• Collaborates with partners across stakeholders to seek counsel from senior peers or managers as needed on proposed strategy weighing complexity, sensitivity, and parties involved.
• Models best practices in interviewing techniques and mastery of empathy, confidentiality, and connecting themes.
• Utilizes tools and resources to track, document work product and makes recommendations for refining, streamlining, and improving tools and their usage to improve future documentation needs.
• Assists/Partners with internal investigative entities at Microsoft (e.g., Workplace Investigations Team [WIT], Business and Regulatory Investigations [BRI], Global Security Investigations [GSI]) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography; may lead the investigations for a business, region, or geography where resources are limited; ensures appropriate documentation of issues is in place.
• Seeks input from peers, managers, and appropriate stakeholders to ensure compliance with applicable laws and regulations and Microsoft policies.
• Identifies, raises, or escalates issues for trends in ER; partners with team and relevant HR partners to reduce ER issues for a business, region, or geography.

Capability Building

• Coaches employees and managers on navigation of ER processes, provides guidance, coaching or training through the ER experience, and acts as a sounding board for employees and managers on how to navigate work and handle themselves post-investigation.
• Manages through conflict listening for what is said verbally and nonverbally, identifies potential solutions, provides tools and resources for facilitating resolution.
• Consults with partners and stakeholders as subject matter expert on situations or issues providing best practices, influencing policy and observed trends. Use expertise to make recommendations for next steps, determine what would need to occur next for the situation to need to be transferred to WIT, and what best practices other teams should use to navigate the situation/concern.
• Provide one-on-one consulting/coaching with senior/executive business leaders, or by engaging relevant stakeholders and HR partners in capability building conversations.
• Identifies opportunities through insights to build organizational capability to proactively manage the creation of ER matters.
• Partners with other internal teams to influence policy and decision making based upon preexisting ER best practices and observed trends. Recognizes when standard HR policies and process should be followed and where exceptions should and can be made.
• Initiates conversations with individual parties at Microsoft in conflict, listening for what is said both verbally and nonverbally in order to understand the nature of the conflict, what parties' contributions are to the conflict, their respective willingness to resolve it, and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality.
• Coaches and guides parties to leverage best resources and/or approach for the conflict after sharing their findings, or provides the tools that would allow for facilitating conflict resolution to occur as appropriate.

HR Project and Programs

• Guides and oversees the identification of needs to design and implement ER projects or programs (e.g., policy evolution, process, tools and partnerships with business and HR leaders; oversees project planning and execution).
• Gathers and interprets industry trends about Employee Relations programs and processes and identifies execution or communication gaps within a business, region, or geography; develops and proposes action plans to address the gaps in collaboration with peer disciplines (e.g., Human Resources Consulting and Business Partnership) and business leaders.

Operational Compliance

• Interprets and advocates Microsoft values and compliance with Human Resources policies for a business, region, or geography; identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; leads their team in the collaboration with peers in other businesses, regions, or geographies; provides guidance to create standardized/scalable approach for enhancing compliance.
• Identifies the strategy for the localization/update of policies and procedures related to managed projects and programs; gains approval from business leadership in partnerships with Human Resources policy owners and Human Resources Business Partnership (HRBP).

Qualifications

Required/Minimum Qualifications

• 3+ years Employee Relations experience.Bachelor's Degree in Management, Business Administration, Organizational Behavior, HR, Industrial Relations, Psychology, or related field AND 5+ years experience in experience in HR, mediation, investigation, or ER-related roleso OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 3+ years experience in HR, mediation, investigation, or employee relations (ER)-related roleso OR equivalent experience.
• Employment legal and/or ER expertise across a range of Asia countries, with a particular focus on Japan.

Preffered Qualifications

• Proficiency in Japanese language skills highly preferred as these covers Japan market.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Regional Market & Consumer Insight Champion:

You'll be the expert, deeply immersed in the unique cultural nuances, market dynamics, and consumer behaviors that define this specific area. Your role is to capture critical regional market and consumer insights, swiftly relaying these invaluable nuggets of knowledge to the DMI team. This involves:

• Hyperlocal Trend Tracking: Continuously monitoring regional market trends and consumer preferences, identifying emerging opportunities, and potential pitfalls specific to this region. You'll be the go-to source for understanding what makes this market tick.
• Regional Competitive Landscape Analysis: Develop and dissect market trend reports through a distinctly regional lens. You'll provide a comprehensive view of the competitive landscape within this specific area, anticipating competitor moves and uncovering unmet consumer needs unique to this region. Think local, act local.
• Competitive Intelligence Gathering: Maintain a laser focus on competitor activities within the region. Share key regional insights with relevant stakeholders, ensuring we maintain a competitive edge and inform regionally-targeted marketing strategies.

Regional Product Campaign Maestro:

Orchestrate the success of new product developments (NPD) and ongoing marketing campaigns within this unique region, ensuring perfect harmony with overall business objectives and regional market demands. Your responsibilities include:

• Regionally-Tailored Campaign Leadership: Spearhead new product launch campaigns from concept to execution, adapting global strategies to resonate deeply within this specific regional market. This involves developing creative concepts that speak to the local audience, defining regionally-relevant campaign objectives, and creating comprehensive toolkits tailored for local market implementation.
• Culturally-Relevant Creative Management: Oversee the creative process, collaborating with cross-functional teams, and ensuring consistent yet culturally-sensitive brand messaging across all regional touchpoints. Your understanding of the regional nuances will be key to campaign success.
• Regional Product Strategy Architect: Define key Unique Selling Propositions (USPs) that resonate with the regional consumer, optimize pricing for the local market, tailor the product range to regional preferences, and manage a phased rollout strategy designed for this specific area.
• Regional Launch Navigator: Provide new launch sizing guidance and expertly manage the new launch staging, taking into account regional market particularities and distribution channels. Closely monitor the effectiveness of these strategies within the region, making necessary adjustments to maximize impact.

Administrative Matters

· Prepare inventory listing of the pastry & production team and submit to the Account Department

· Maintain pending GRN Invoice on the Procurement System

· Vet through orders for the Production Team from the restaurants and ensure request are categorized accordingly

· Prepare petty cash claims

· Any other adhoc administrative duties as required

Logistics-related Matters

· Ensure food tags, menu cards and time stamp are printed before food delivery

· Ensure stock check is conducted and items below par level are submitted for order

· Checking of the Sales Order System and ensure function orders are printed out for the drivers and kitchen team

· Booking of delivery drivers for adhoc deliveries

HR-related Matters

· Onboarding of new Part-Timers and submission of the documentation to the HR Department

· Submission of Rosters, Overtime Claims and Part Time salary claims on the Attendance Management System

· Submission of leave applications of the employees onto the Leave System

Certification-related Matters

· Ensure implementation of Halal Systems (such as filing documents, goods receiving, maintaining the number of Halal Certificate holders, etc)

· Ensure implementation of Food Safety System and ISO22000 (forms recording, equipment temperature checks, etc)

· Maintain the Food Hygiene Certification File and ensure all food handlers have valid certificates

REQUIREMENTS

· At least 1-2 year(s) of administrative experience in the related field

· Ability to work independently and in a team

· Good Interpersonal Communication Skills

· High level of responsibility and initiative

· Working Location: Senoko (FoodAxis)

· 5 Days Work Week (4 Weekdays & 1 Weekend)

Permanent, 5.5 days (8.30am-6pm)

• Plan and implement preventive maintenance programs for all services, ensuring proper contract administration and management.
• Oversee maintenance of M&E (Mechanical & Electrical) services.
• Supervise and manage the technical team, including external subcontractors.
• To handle operational issues, including troubleshooting, manpower allocation and documentation

· Monitoring project work progress and status.

· Tracking KPIs to ensure compliance with performance frameworks.

• Ensure compliance with the Workplace Health and Safety Act and provide guidance on health and safety matters.

Requirements

• Diploma in Engineering or Building.
• Minimum of 5 years in facilities management.

Work location :Upper Thomson Road

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

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