• Attend to clients' requests / enqueries.
• Conduct site assessment / survey.
• Prepare work quotations.
• Prepare risk assessments, pre-condition reports, job completion reports and other necessary documents as required.
• Manage work schedules.
• Conduct briefings, when required.
• Conduct site visits.
• Supervise works.
• Manage billings, operating cost and invoices.

Position

In a challenging and multicultural environment, we seek an application deployment and support specialist to join our Release Management (RMG) team of core banking IT domain.

Overview: The candidate will be responsible for Software Deployment in Integration and UAT environments and to provide technical support L1/L2 for the International core banking eco-system of the bank running worldwide.

The core banking eco-system includes 25+ applications covering accounting, financing trade, payments, client referential data, risk management, local regulatory reporting and Head Office reporing.

Work in close interaction with Project Stakeholders (Application Development team, Application Support team, Production team, Business entities) in order to deliver worldwide the various Strategic, Tactical and Regulatory projects multi year roadmap.

Main responsibilities

• Application deployment and level 1&2 support during SIT, UAT and production implementation for the core banking system of the bank (for Asia, Europe, Middle East and Africa).
• Follow UAT issues and enquiries from business users until their appropriate closure (incident communication, root cause analysis and permanent resolution).
• Engagement with development teams on a regular basis. Appropriate escalation of critical queries.
• Monitoring of batches to ensure that any incident is solved in a timely manner.
• Contribute to continuous improvement and improve DevOps tools.
• Prepare and maintain installation instruction documents, technical procedures and release procedures.
• Act as point of contact for assigned relese activities and Coordinate with various contributors from End Users, Application development and support to production services for smooth roll-out of the relelases worldwide.

Qualifications and Profile
The candidate should have a related diploma (IT, Finance) with up to 6 years experience in application deployment and support, with exposure to Banking industry.

Technical

• Hands on experience on Java, SQL, UNIX, Shell scripting, Jetty
• Hands on experience on RDBMS Oracle 12/19, PL/SQL and Control M.
• Hands on experience on Docker EE, Kubernetes, Argo CD.
• Exposure in DevOps tools like Jenkins, Master Deploy etc.
• Exposure in Elastic search (KIBANA), Grafana
• Exposure in data warehouse and business intelligence tool (SAP Business Objects) is an advantage.
• Exposure in ETL tools is an advantage.

Nice to have

• Good knowledge of all phases of the system development and implementation life cycle (SDLC).

Other Professional Skills and Mindset

• Excellent communication and interpersonal skills.
• Strong analysis, problem solving and troubleshooting skills.
• Self motivated and excellent team player.
• Perseverance and diligence towards attaining goals and effective time management.

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Key Responsibilities

• Support the creation and execution of the digital customer support operations and strategy across the entire beIN APAC business and to be in tandem with the organizations’ global and regional strategy and leadership.
• Achieve creative excellence through understanding, defining and optimizing the consumer journey and experience across all beIN APAC digital solutions.
• Own and manage customer satisfaction and touchpoints across various digital and social media platforms.
• Craft, manage and lead multi-level 24x7 support tiers with internal and external stakeholders to constantly and timely manage responses to users having issues with our digital products, troubleshoot areas of problems across the technology stack, and continual drive to monitor, track, identify, resolve and improve user experience and enhance product features and processes.
• Develop and conduct product training for customer service agents, ensure they have up-to-date information about Standard Operating Procedures (SOP), our digital products and beIN APAC business.
• Lead and own related tasks to improve customer service & ticketing management workflow. Analyse alternative tools, customer contact channels, and other related product updates for service improvements and initiate & follow through the development process once business has agreed.
• Keep the FAQs and internal knowledge base in the Help Centre up to date.
• Support all digital product user experience report definitions, measurement, collection and analysis of customer behaviour journey and business services across our digital products to improve product experience and drive revenue. Regular reports to management to recommend improvements on the customer journey and experience and service enhancements.
• Manage all client meta-data as well as customer assets and inventory, including EPG integrity on clients, playlists, promotional voucher codes, subscription information, payment transaction reports, and user-reported requests for changes or trouble tickets.
• Manage operational project schedules, timelines, milestones, stakeholders and provide regular reports to management and relevant stakeholders on risks and dependencies
• Support anti-fraud and anti-piracy strategies and technologies including watermarking, fingerprinting, detection, and work with legal and broadcast teams for automation, piracy mitigation strategies, technology deployment and legal take-downs.
• Be a proactive and contributing member of a team to conceptualize and deliver digital programs, operations, and channels driven by state-of-the-art technologies, including AI/ML, chatbots and other creative tools to align with opportunities identified through consumer insights, market trends, and feedback or organizational goals.
• Build and maintain strong relationships with internal and external stakeholders, customers, suppliers across Asia.
• Keep abreast of competitive and industry trends in the digital space to evaluate beIN’s competitive edge in regional markets.

Requirements

• Familiarity with Customer Support system, e.g. Zendesk or other CRM & ticketing management systems.
• A good command of spoken and written English.
• Conversant with another Southeast Asian language, e.g. Indonesia Bahasa or Thai.
• Experience with using video-streaming services on various platforms such as web browsers, mobile, and connected TV apps is an advantage.
• Able to work late nights, early mornings and/or weekends when required.

Responsibilities

• Responsible for coordinating and following up on IT projects implementation
• Responsible for coordinating IT related projects on technological analysis, solutions implementation, administration, and maintenance.
• Responsible for supporting ERP issues

Requirements

• Min Diploma in Computer Science / Information Technology or equivalent
• Min 1 year of working experience in D365/AX/NAV support
• Regional travel as and when required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

We are looking for an energetic and creative individual to join our team to embark on exciting projects!

• Develop creative strategies, brainstorming, storyboarding for video creation projects. Responsible for overseeing the planning, production and edits of the videography related projects
• Work closely with project owners to develop creative concepts to meet marketing objectives
• Edit and animate social ads for various social media platforms to maximise outreach to target audiences
• Update media platforms according to social media content calendar
• Oversee equipment upkeep and other ad-hoc projects as assigned

Requirements:

• Relevant qualification in visual and media communications/arts/videography
• Min 1 year of related experience
• Able to execute video production and edits, motion graphics and animated content creation
• Proficient in handling video equipment
• Familiar with content curation in various social media channels and production of content using Adobe
• Good photography skills

We are looking for an enthusiastic Solution Specialist who is passionate with crafting innovative solutions to provide customers new capabilities for improved business outcomes. The responsibilities include working closely with customers to conduct user requirement gathering, define business and system requirement. Applying solutions expertise to unlock new business value, and creating winning proposals with statements of work, and employing in-depth knowledge and experience to design, build and implement technical solutions.

What does the role look like?

• Uses business and technical acumen to understand the customer’s business requirements, technical requirements, and the competitive landscape.
• Takes end-to-end solution ownership of the technology solution to create business opportunities through innovation for our customers.
• Defines architecture, specifications, and technical interfaces
• Designs, builds, tests, and deploys software applications and features
• Investigates and assesses new technologies
• Writes high quality, concise, and efficient code. Develops integrated solutions within the .Net / Azure ecosystem with vendor partners
• Manages code documentation and version control
• Tests software interfaces in .Net / Azure
• Manages software work products through the software development cycle
• Investigates, troubleshoots, and resolves tickets and customer queries within the SLA requirements
• Keeps abreast of emerging technologies via professional publications, seminars, and symposiums.
• Maintains and grows a continuing trusted relationship with customers.
• Mentors’ others with on-the-job training.

What are we looking for?

• At least 3 years’ experience in .Net / Azure, C# and ASP.NET Core, SQL, mongo database or other relational database skills, HTML5, CSS, JavaScript, AngularJS, React JS, .Net / Azure application support and development knowledge, SQL database or relational database skills
• Proficient in micro services implementation
• Exceptional customer-facing and interpersonal skills, able to perform, conduct workshops and meetings to develop customer solutions.
• Expert skills in consultative selling, designing, and implementing software solutions required.
• Proven presales accomplishments with solutions involving applications, infrastructure, and integration.
• Ability to articulate complex technical matters to non-technical individuals.
• Sound understanding of mobile application development
• Solution Architecture experience including expertise in infrastructure, application, data, and business domains, and a proven track record of utilizing cloud platforms to deliver effective solutions preferred
• Bachelor’s Degree in Computer Science, or equivalent

Interested candidates who wish to apply for the advertised position, please click "Apply" or email an updated copy of resume to Alvin at [email protected] for more info.

EA Licence No: 11C5502

EA Registration Number: R1874110