The L1 IT Support Engineer (IT ServiceDesk) is accountable for providing a high level of satisfaction among students and staff by providing first-level support for all GESS standard software and hardware. This position entails the diagnosis and assessment of end-users' technical requirements, utilizing sound discernment to promptly address and resolve any issues that may arise.

The engineer's responsibilities encompass the identification, investigation, and resolution of technical issues, as well as the prompt and effective response to support requests from students and staff through in-person, email, and phone interactions. It is anticipated that they will document, chart, and monitor all issues to ensure that they are resolved in a timely manner.

Additionally, they may occasionally offer technical training and support to GESS personnel and students. The engineer is instrumental in ensuring that the team remains dedicated to providing exceptional support and satisfaction, and it is imperative that they adhere to the GESS values and expectations for customer service.

Furthermore, they may be obligated to oversee initiatives as necessary, thereby facilitating the continuous enhancement of technology services and support strategies within the educational environment.

Key Accountabilities

First-Level Troubleshooting and Support:

· Provide initial troubleshooting by guiding users through in person, via email and IT ticketing system, and over the phone while also offering remote desktop support using Remote Desktop Software.

· Deliver quality service to students and staff in all assigned tasks, consistently upholding GESS values.

· Ensure timely and effective solutions for any technical issues that may arise with GESS technology.

Incident Management:

· Log and track support calls in the designated GESS system(s).

· Prioritize and escalate tickets as required to maintain high levels of customer satisfaction.

· Identify trends in support calls and develop documentation to address frequently occurring issues.

Communication and Reporting:

· Report problems and issues promptly, notifying management of any increasing trends, unusual activities, or repeated issues.

· Provide regular updates to customers on the status of ongoing resolution efforts.

· Attend daily and weekly meetings as requested or required to stay informed and aligned with team objectives.

Continuous Improvement:

· Recommend improvements for technology or systems, including procedural steps, increased training, and enhanced documentation.

· Access and utilize software updates, drivers, knowledge bases, and FAQs to assist in resolving end-user issues.

Collaboration and Support:

· Assist other teams in initiating, designing, and managing effective support solutions as required by the school’s needs.

· Collaborate with internal second-level support and departmental tech teams (Divisional Tech Help Center) for escalated or reassigned tickets.

Technology Development and Testing:

· Support the development and testing of new technologies to ensure operational integrity and functionality.

· Proactively communicate ideas, expectations, and goals while working with others to achieve desired outcomes.

Service Level Agreement (SLA) Management:

· Follow up on tickets approaching SLA deadlines to ensure timely resolution and avoid SLA failures.

Other Duties:

· Perform additional tasks as assigned by the Director of Technology, adapting to the evolving needs of the school environment.

Knowledge and Experience

Education:

· Diploma in Information Technology, Computer Engineering, or Business Information Technology.

Technical Skills:

· Proficient in Windows OS and Apple products.

· Experience with Microsoft Office 365 and computer troubleshooting.

· Knowledge of Mobile Device Management (JAMF or Intunes) is a plus.

· Familiarity with ID Card and digital signature systems is advantageous.

Experience:

· At least three years of IT support experience, preferably in an educational environment.

Soft Skills:

· Strong customer service orientation and effective communication skills.

· Positive attitude, initiative, and the ability to work independently and under pressure.

· Team player with a cooperative mindset.

Adaptability:

· Willingness to learn and adapt to new technologies and evolving IT environments.

• Be part of a dynamic offshore company
• Attractive benefits

Responsibilities

• Provide constant day to day administration support for related ERP & Vessel Management System
• Able to provide guidance / training to users .
• Keep abreast of all updates to the ERP & Vessel Management system and disseminate relevant information to users of the system.
• Provide technical assistance to prepare and maintain company data and operation procedures.
• Assist in training staff to use required software and other business operation systems.
• Other ad-hoc duties as assigned.

Competencies

• Excellent communication and interpersonal skills.
• Customer-oriented behaviour.
• Knowledge of computer hardware, including experience with operating systems e.g. Windows, Mac OS.
• Basic programming skills and logic.
• Strong interpersonal and communication skills.
• Good team player who is agile and adaptable.
• Passion for technology and people.
• Candidates without experience are welcome to apply. Training provided.
• Willing to travel to Samulan Island (transport provided from Boon Lay MRT). Company moving to Alexandra Techno Park in March 2025

Education Qualifications

• Higher Nitec or Diploma in Information Technology, Computer Science, Software Engineering or a related field.
• Minimum of 3 years of relevant experience.
• Fresh graduates of Higher Nitec or Diploma are also welcomed to apply as training will be provided

Purpose and Scope

Sembcorp Industries is a leading energy and urban development player, driven by its purpose to do good and play its part in creating a sustainable future. As a leading pan-Asian renewable energy player committed to climate action, Sembcorp is nurturing a new corporate venture in carbon management. Combining Sembcorp’s technical and operational strength as a renewable energy and sustainable solutions provider and the agility of a startup, Sembcorp aims to connect an ecosystem of partners and leverage on digital technology to support organizations in carbon management and in their climate action journey.

We are seeking a highly experienced and dynamic Team Lead to join our Market Digital – SG & SEA team. This leadership role will oversee the successful implementation, maintenance, and optimization of digital solutions, ensuring a robust IT infrastructure, network reliability, and excellence in End-User Computing (EUC) operations.

The Team Lead will manage digital portfolio within SG & SEA Market, drive and scale new digital capabilities, provide oversight on automation initiatives, and drive the development of best practices in both on-premises and cloud environments.

Additionally, the ideal candidate will have a full-stack development background to enhance automation efforts and integrate solutions across the IT landscape.

Key Responsibilities:

1. Team Leadership & Strategy:

• Lead, mentor, and develop a team of Application Solutions Specialists, providing direction, support, and career development opportunities.
• Develop and execute strategies for IT infrastructure management, ensuring alignment with business needs and future digitalization goals.
• Lead the digital transformation for IT infrastructure across both on-premise and Azure environments, fostering operational excellence.
• Lead automation initiatives, including robotics and warehouse automation, ensuring they are effectively implemented and integrated with existing systems.

2. Digital Solutions Implementation:

• Oversee the creation and deployment of new systems in collaboration with business stakeholders to ensure they meet functional, security, and scalability requirements.
• Provide strategic oversight of system architecture, ensuring the successful integration of new technologies into existing infrastructure.
• Work closely with business units to develop custom automation tools, ensuring seamless integration across applications and systems.

3. IT Infrastructure & EUC Operations:

• Ensure the delivery of reliable and secure IT infrastructure services, covering network management, server operations, and EUC.
• Develop and enforce lifecycle management processes, ensuring hardware and systems are kept up to date with timely upgrades and decommissioning plans.

5. Best Practices & Continuous Improvement:

• Foster a culture of operational excellence by driving the implementation of best practices across IT operations, with a focus on efficiency, scalability, and security.
• Continuously assess the digital landscape and introduce improvements to ensure sustainable and future-proof IT systems.

6. Collaboration & Stakeholder Management:

• Work closely with IT, security, finance, and business teams to deliver integrated solutions that support business objectives across the SG & SEA region.
• Act as a primary point of contact for senior management regarding digital solutions and infrastructure matters.

7. Compliance & Security:

• Ensure the application and IT infrastructure comply with internal policies, industry standards, and regulatory requirements, with a particular focus on data security and privacy.

8. Business Continuity & Risk Management:

• Lead risk assessments and ensure disaster recovery and business continuity plans are in place, mitigating any potential disruptions to operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Finance, or a related field.
• Minimum 10 years of experience in application solutions, infrastructure management, and digital transformation within a corporate environment.
• Proven experience in team leadership and project management, with a track record of delivering large-scale IT projects on time and within budget.
• Strong knowledge of IT infrastructure, including network architecture, server management, and EUC operations.
• Extensive experience with Microsoft Active Directory, DNS/DHCP, Exchange Messaging, and Azure cloud services.
• Familiarity with hybrid cloud environments and OT setup is an advantage.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, capable of liaising effectively with both technical teams and non-technical stakeholders.
• Ability to work in a multicultural environment and manage teams across geographically dispersed locations.
• Willingness to travel within the SEA region as required.
• Eligibility for Cat 1 Clearance, highly preferred

About the Role:

Our client is looking for a Digital Marketing Specialist to drive the growth and success of their mobile app. This role focuses on increasing app downloads, user engagement, and retention through strategic marketing campaigns and collaboration with key teams.

Key Responsibilities:

App Promotion and Growth

• Develop and execute strategies to promote the app and drive downloads.
• Create and implement campaigns to boost app usage and retain users.
• Optimize app visibility through ASO (App Store Optimization) and creative improvements.

Digital Marketing Campaigns

• Plan and run performance-driven campaigns across social media, search engines, email, and app stores.
• Explore new channels and partnerships to attract and engage users.
• Stay updated on the latest app marketing trends and technologies.

User Engagement and CRM

• Use CRM tools to design personalized user journeys to enhance engagement and retention.
• Analyze user behavior to identify areas for improvement and growth.

Performance Tracking

• Monitor KPIs like downloads, engagement, and ROI, ensuring campaign goals are met.
• Provide insights based on app performance data to refine marketing strategies.

Collaboration and Leadership

• Work with product and design teams to enhance user experience.
• Lead and mentor a high-performing app marketing team.

What You’ll Need:

• Proven experience in app marketing, digital campaigns, and user acquisition.
• Familiarity with app store optimization (ASO) and CRM tools.
• Strong analytical skills to track performance metrics and drive improvements.
• Excellent communication and collaboration skills to work across teams.

This is a great opportunity for someone who’s passionate about driving digital growth and creating impactful user experiences.

Job Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in app marketing or digital product marketing with a track record of driving user acquisition and engagement.
• Strong expertise in CRM and data-driven marketing campaigns.
• Deep understanding of mobile app ecosystems, including app stores, social media platforms, and advertising networks.
• Proficiency in performance marketing tools like Google Ads and Facebook Business Manager.
• Hands-on experience with user acquisition campaigns and marketing analytics tools.
• Excellent project management and organizational skills.

Role Overview:

We are seeking an AI Marketing Specialist to join our dynamic team in Singapore. The ideal candidate should have a robust understanding of social media and digital marketing. Additionally, the candidate should have a basic understanding of data analysis, natural language processing (NLP), and machine learning algorithms. The position involves developing and implementing social media marketing strategies, conducting detailed market research, and training AI models to generate high-quality social media content.

Key Responsibilities:

1. Social Media Marketing:

- Develop and implement effective social media marketing strategies tailored to client needs, ensuring seamless project execution.

- Utilise advanced social media analytics tools to track, measure, and optimise campaign performance across platforms such as WeChat, Little Red Book, LinkedIn, and TikTok.

- Conduct comprehensive social listening and competitor analysis to inform strategy development and content creation.

- Create and manage social media calendars, ensuring timely and relevant content delivery aligned with current trends and client objectives.

2. Market Research and Data Analysis:

- Conduct detailed market research to identify trends, opportunities, and competitive dynamics in international markets.

- Utilise data visualisation tools such as Python and Tableau to present market research findings, creating actionable insights for strategic decision-making.

- Develop and maintain market intelligence reports, providing in-depth analysis on industry trends and potential market expansion opportunities.

- Collaborate with cross-functional teams to integrate market research findings into business development strategies, supporting the expansion of Jeffery Adventure's international presence.

3. AI Model Training:

- Train and optimise AI models to generate high-quality social media content, such as copywriting, posters, and video scripts.

- Implement basic machine learning algorithms and natural language processing (NLP) techniques to enhance content generation and personalisation.

- Continuously refine AI model testing and training datasets to enhance content quality and marketing effectiveness.

- Perform basic data analysis to identify user behaviour patterns and preferences, informing content creation and marketing strategies.

- Ensure AI-generated content complies with brand guidelines, legal standards, and ethical practices.

Requirements:

- Bachelor's degree in marketing, business, data analytics, or a related field; Master’s degree preferred.

- Have experience in social media or digital marketing, with a solid understanding of platforms like WeChat, Little Red Book, LinkedIn, and TikTok.

- Basic proficiency in data analysis tools and techniques, with some knowledge of Python or similar programming languages being an advantage.

- Foundational understanding of AI applications in content creation, including machine learning principles.

- Strong analytical skills and attention to detail, with the ability to interpret complex data sets and provide actionable insights.

- Excellent communication and organisational skills, capable of effectively collaborating with internal teams and external partners.

- Strong learning ability and a sense of innovation, adaptable to the rapidly changing market environment and technological advancements.

- Fluency in English and Mandarin will be beneficial for this job, as it caters to a diverse clients and market demographic.

Job Purpose:

Responsible for maintenance of IT infrastructure. Coordinate and implement new systems to expand existing infrastructure

Job Responsibilities:

1) Provide IT and network support including system installation, configuration, upgrading and

2) Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3) Provide daily support to user and operation system platform.

4) Documentation of all the IT assets, user information, phone lines, data lines and software licenses and maintenance.

5) Protect data, software, and hardware by coordinating, planning and implementing network security measure.

6) Troubleshoot, diagnose and resolve hardware, software and network problems.

7) Managing of IT assets and assists in decision making on acquiring IT assets.

8) Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

9) Email configuration – creating email IDs for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

10) Monitor server infrastructure and application full data and system backup, load balancing web server

11) Explores, installs, maintains and constantly monitors the F&B POS system and booking system including the mobile app features to ensure operations are at its optimal level.

12) Assists the IT Manager in the implementation of any new system and technology that will improve work processes and member experience.

13) Assist the IT Manager in overseeing operation in his absence to ensure immediate attention is provided.

14) Others:

· Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.

· Not engage in any unsafe or negligent act that may endanger yourself or others working around you.

· Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

15) Any other ad-hoc assignments assigned by the Management.

Requirements

· Minimum Diploma

· Graduates with no working experience are welcome to apply

· Knowledge of best practices in IT administration and system security

· Good interpersonal and communications skills

· Ability to listen and active problem-solving skills

· Ability to identify issues, recommend and implement strategies to resolve problems and manage issues effectively

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

We’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext

We are looking for Product Commercialization Specialist to join us.

Job Overview

• Your task as Product Commercialization Specialist is to increase the company's success and profitability with of our existing products. The spectrum of your tasks ranges from innovative product innovations, to optimising the efficiency of existing products through data-driven analysis of product performance by product type, channels, markets; and ensuring optimized utilization, pricing and revenue generated by our products.
• You will own the repository & governance of the product programs, and contribute to the design of new product programs by including details of market research, pricing strategy and potential profitability of the product. You will also own the repository of new product approvals, consolidating the details and approval trails for audit purposes.
• You will also be tasked to conduct market research and product viability studies, to ensure our products addresses the pain points of the target segment & market. In addition to this, you will develop sustainable strategies in order to build on the success in close co-operation with all departments, through co-designed product campaigns, campaign performance analysis so as to provide insights on improving the profitability of our product suites.

Job Responsibilities

• Work with Business Units and conduct market feasibility studies, covering target segment pain points, competitor analysis, and pricing & profitability studies.
• Work with Product Development (PD Tech) and conduct product design & market feasibility prior to Product Requirements Design stage; and conduct pricing analysis, implementation impact analysis to support implementation and go-to-market strategy.
• Collaborate with Business Units and Business Intelligence to design data-driven campaigns, campaign performance analysis and A/B testing.
• Track and monitor product performance across channels, markets & customer profiles, and develop insights on persona of customers and maximize process & profitability based on targeted customer segments.
• Own repository for product programs and product approvals; ensuring the versions are up to date and the appropriate approvals and renewals are conducted timely.
• Draft & co-design new product programs & new product approvals, by consolidating and reviewing inputs from Business, Risk (Credit, Operational, Fraud), Legal & Compliance and Operations.

Requirements

• At least 5-7 years of experience in the field of product management (Credit Lending Preferred)
• Great people skills paired with a high level of assertiveness
• Strong analytical, strategic and coordinating skills
• Highly motivated and adaptable
• Sound knowledge and understanding of business and technology

An established Chemical MNC with positive working culture and potential career advancement has an opening for a Learning & Development Specialist (Asia).

Job Scope:

• Provide advice, coach and guide line managers in identifying learning and development (L&D) needs through job analysis, appraisals and regular consultation, and recommend a course of action.
• Develop and deliver L&D solutions, mostly in group delivery. Responsible for the subsequent monitoring and reviewing of L&D solutions.
• Advise on annual budget requirements for the learning and development function within the broader Regional HR department and monitor the costs of L&D activities.
• Determine and plan a 12 monthly training schedule and communicate this to all business functions and countries within the region. Plan and deliver global L&D / talent development activities into the regional training schedule as prescribed by the HR Leaders.
• Build relationship with external training providers to ensure offers to all employees the highest level of personal skills and management development available.
• Advise, coach and guide line managers in resolving performance issues through development and training.
• Work with HR team for all graduate trainee activity within the region such as recruitment, placements, career planning) and in-charge of L&D delivery for graduate trainee programme.
• Continually develop, implement and maintain L&D processes and systems which meet the needs of employees and line managers

Requirements:

• Preferably Degree in relevant field or equivalent.
• 4-5 years of experience.
• Possess prior experience partnering with external training vendors, conducting / facilitating L&D workshops on internal corporate training programs such as Graduate Trainee Program, Leadership Program etc.
• Comprehensive knowledge of personal skill and behaviourial development areas, techniques and theories.
• Ability to design and deliver L&D solutions requiring a thorough understanding of the training cycle and learning styles.

Roles & Responsibilities

THE ROLE:

The Senior specialist, Marketing & Programs is responsible for working with internal and external resources to plan, coordinate and execute marketing promotional projects, campaigns, and programs, including sales collateral development, press releases, web content creation, email marketing, advertising, direct mail, and other communications.

CORE RESPONSIBILITIES:

• Ensure branding consistency- Oversee and integrate branding, marketing communications, and sales functions into a unified strategic process.
• Market SEMI products & services- Develop sales collaterals, promotional and marketing materials for SEMI products and services. Interface with creative services, event planning, public relations, other internal specialists and external agencies to drive on-line and onsite marketing experience and assets.
• Product marketing - Translate broad concepts and business strategies into structured product marketing plans. Manage product lifecycles, and product positioning in the marketplace.
• Support marketing communications - Contribute regular updates to the SEMI Southeast Asia & Global newsletter and support press writing. Communicate through posting of SEMI & industry news & events via social marketing channels.
• Promote programs - Coordinate marketing efforts with speakers, instructors and SEMI departments to provide content for the development of promotional materials.
• Ensure programs plans are achieved - Coordinate project scope and plan logistics such as timelines, speaker and attendee materials, facilities, catering, audio-visual equipment and any additional requirement for program.
• Meet presentation requirements – Work closely with speakers to ensure presentation content complies to formats, guidelines and deadlines.
• Communicate results – Assist with the program evaluation process and compile evaluation reports. Liaise between speakers and the media to provide content for publication.

CRITICAL SUCCESS FACTORS/SKILLS:

• Ability to persuade without direct authority.
• Excellent communication skills, strong writing skills and fluent and effective presenter
• Creative and innovative
• Systematic in approach
• Fast learner and independent thinker
• Customer-service oriented
• Social media savvy

FOUNDATIONAL KNOWLEDGE OR PRACTICAL EXPERIENCE:

• 3+ years of experience in marketing or related fields
• Experience with global semiconductor markets and technologies is a plus

We are a local distribution company representing more than 20 established global brands in the field of industrial automation, energy & environmental monitoring and power quality. As we digitalize our business into e-commerce, we are currently looking for a Digital Marketing Specialist.

The ideal candidate will assist the marketing strategy by planning and executing digital marketing campaign, create content to boost brand awareness, to drive engagements, traffics, and leads for offline and online business.

As a Digital Marketing Specialist, you will report to the Senior Manager - Business.

Key Responsibilities:

· Plan yearly marketing budget.

· Plan, create, and execute an SEO and SEM strategy.

· Manage and create social media contents and postings.

· Plan and organize events with various stakeholders.

· Monthly meeting with partners and stakeholders to present campaign plans, campaign performance, social media management, and proposal to improve digital results; assess against goals (KPI and ROI).

· Set up conversion and event tracking on the website and across various digital platforms.

· Manage buyer personas for targeted marketing.

· Stay up-to-date with the latest SEO, SEM, and digital marketing trends and best practices.

Job Requirements:

· A Diploma holder/ Degree holder, preferably in Marketing, IT or Engineering discipline.

· At least 2-3 years of digital marketing experience, using tools such as Semrush, GA4.

· Familiar with Adobe commerce cloud platform, Adobe Creative Clouds suite.

· Must have experience in CRM and marketing automation software such as Hubspot, Dotdigital or Salesforce.

· Experience with A/B testing and other testing metrics.

· Must be organized, attention to details, and able to work in a fast paced environment.

· Ability to collaborate and work in a team, but is also a self-starter.

Highlights and Benefits:

· 5 day work week (8am to 5.30pm)

· Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing.

· Medical benefits include Specialist, TCM, and Dental reimbursement.

· Relevant training and invaluable experience. This is a unique opportunity to expand your career and enhance your resume. Paid relevant training is provided to employees to ensure full success.

· Work for a company that cares about you. We would not be successful without our valued employees which is why we invest in our employees’ personal well-being and professional growth.

Key Highlights:

• Central Location
• Permanent Position
• Bonus + comprehensive benefits package

The Integration Specialist/ Lead is responsible for leading the integration, optimization, and enhancement of IT tools across the organization. This role will develop and implement transformation strategies to ensure the IT toolset aligns with evolving business needs, supporting operational efficiency, compliance, and security. The ideal candidate is a technical expert with a collaborative approach, dedicated to driving innovation, process improvement, and cross-functional collaboration.

Responsibilities:

• Develop and implement strategies to set up and adopt new tools, uplift the current toolset, to meets scalability, reliability, and security standards.
• Identify opportunities for tool enhancements and recommend solutions that align with the organizations transformation roadmap.
• Work closely with application and infrastructure teams to design and deploy solutions for system and tools integration
• Ensure that all integration meet compliance, security and regulatory requirements, and best practices for data integrity and access control.
• Enhance and support integration initiatives through patch automation and Privileged Identity Management (PIM) solutions.
• Manage and configure integration tools (E.g. Ansible/ Tenable/ ELK etc)
• Act as a liaison between technical and business team, gather requirements to facilitate smooth tool adoption
• Perform testing to ensure seamless tool integration.
• Maintain detailed documentation of tool integrations, configurations, and workflows.
• Provide regular updates to key stakeholders

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT tools integration, with hands-on experience in setting up and adoption.
• Ability to enhance and configure tools to enable seamless integration across systems.
• Demonstrates strong knowledge of IT compliance and security requirements.
• Proficiency with IT tools (e.g., Ansible, ELK, Sailpoint, Device42, Tenable, DevSecOps) is a must.
• Excellent analytical skills for diagnosing and resolving integration and compatibility issues.
• Excellent problem-solving and communication skills.

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
Josephine Xie | EA Registration No: R1874897

Responsibilities:

User Engagement and Conversion

• Maintain strong user relationships, optimise user engagement strategies, and drive increased purchase conversions.

CRM Operations and Optimisation

• Create and execute effective push notifications and email marketing campaigns.
• Analyse sales performance data to refine product recommendations and content strategies.
• Continuously monitor and improve open rates, click-through rates, and overall conversion funnel performance.

Content Strategy and Copywriting

• Develop compelling push notification and email marketing content, aligning hot-selling products with relevant themes.
• Optimise copywriting to maximise open and click-through rates.

Social Media Trend Analysis and Product Recommendation

• Stay informed about trending topics on social media.
• Actively participate in team discussions to plan and implement timely push content strategies.
• Proactively identify and recommend products that align with current trends.

Cross-Functional Collaboration

• Collaborate with the Onsite Operations team to analyse and leverage the performance of content and products.
• Foster teamwork to amplify results and optimise future campaigns.

Requirements:

• Bachelor’s Degree in Marketing or a related field.
• No prior experience required, but relevant internships or 1-3 years of cross-border e-commerce experience is a plus.
• Passion for shopping and e-commerce industry.
• Strong attention to details and ability to thrive in a fast-paced start-up environment.
• Proactive, positive attitude, and excellent communication and coordination skills.
• Proficient in Microsoft Excel for data analysis and visualisation.
• Excellent English copywriting skills.
• Bilingual in English and Mandarin in order to communicate with Chinese speaking counterparts in HQ on a daily basis.

Job description

About Us:

SmartPaw is Singapore's first smart pet online shop, offering the widest range of pet technology products in the country. We also carry popular pet brands for all your pet care needs. Our passion lies in bringing innovative and premium pet technology products to market, simplifying pet well-being and enhancing pet owner lifestyles. We believe in quality service and products, building strong relationships with customers and keeping pets socially engaged and mentally happy. For the past 4 to 5 years, SmartPaw has been committed to simplifying life for both pets and their owners through the power of pet technology.

What You'll Do:

• Develop and implement digital marketing strategies: Across all online channels, including our website, social media platforms, email marketing, and online marketplaces.
• Manage online marketplaces: Optimize listings on platforms like Shopee, Lazada, and other platforms to drive sales and increase visibility.
• Plan, execute, and manage digital marketing campaigns and online advertisements: Including web, SEO/SEM, social media, and e-commerce sites to increase traffic and brand awareness.
• Create engaging product listings: Write compelling product descriptions and headlines that highlight key features and benefits, and use relevant keywords to improve search visibility.
• Design visually appealing product listings: Create eye-catching images and videos that showcase products in their best light.
• Analyze data and optimize campaigns: Track key performance indicators (KPIs) and use data to optimize our marketing efforts and maximize ROI.
• Implement SEO best practices: Conduct keyword research, optimize website content, and build high-quality backlinks to improve organic search rankings.

What You'll Need:

• Proven experience: At least 1 year of experience in a digital marketing role, with a strong understanding of digital marketing principles and best practices.
• A passion for pets: A genuine love for animals and an understanding of the pet industry.
• Excellent communication skills: Strong written and verbal communication skills, with the ability to create engaging and informative content.
• Data-driven mindset: Experience using analytics tools to track performance and optimize campaigns.
• Creativity and initiative: The ability to think outside the box and come up with new and innovative ideas.
• Team player: A collaborative spirit and the ability to work effectively with others.
• SEO expertise: Solid understanding of SEO principles and best practices, including keyword research, on-page optimization, and link building.
• Bonus points: Experience in the e-commerce industry, familiarity with pet tech products, and knowledge of SEO/SEM.

Job Type: Full-time

Pay: $2,000.00 - $3,000.00 per month

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• E-Commerce: 1 year (Preferred)