Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

We are inviting candidates for the position of:

Performance Marketing Specialist

Key Responsibilities:

• Conduct post-campaign analysis and identify opportunities to improve the overall performance of eStore on Samsung.com
• Support the Performance Marketing Lead in covering the overall campaign performance in SEA & Oceania
• Analyse customer journey and campaign data using Analytics tools and provide insights to improve online conversions across all channels (e.g: organic, paid search, social, etc)
• Monitor and strategize paid campaigns (e.g: Google Ads, Facebook Ads) and regularly provide actionable recommendations to clients
• Track pre-defined KPIs and collaborate with internal stakeholders and clients to exceed goals and targets.
• Provide clients with campaign reports and insights under a holistic approach, taking into account product, price, promotion and channel execution
• Responsible for monthly tracking of campaign performance and delivering strategical solutions for e-Commerce growth
• Be proactive in communicating and putting forward new ideas, finding solutions to client’s business needs, monitoring competitor activity, industry trends and bringing fresh thinking/innovation

Key Requirements:

• Min 3 years of hands on experience planning and executing digital campaigns either in-house or agency, preferably in e-Commerce.
• Proven record of optimizing a digital media campaign.
• Hands on experience in paid advertising and conversion rate optimization (including Google Ads, Facebook Ads, Programmatic DV360) and other media platforms (CRM)
• Strong knowledge of Web Analytic tools (Adobe Analytics, Google Analytics)
• Knowledge of e-Commerce structure and operations preferred (UI/UX, SKU listing, payment, logistic, analytics)
• Analytical who’s able to back up their ideas and decisions with data-driven solutions
• Great communication and client management skills – Understand client’s day-to-day needs (briefs) and work closely with the team to deliver projects in a timely and accurate manner
• Excellent presentation and negotiation skills – know how to sell a mid-level idea to clients, pushing back when necessary for the overall good of the project delivery
• Humble, self-motivated and a team player

We are Korean Style restaurant dedicated to delivering high-quality dining experiences. We are now looking for a dynamic and experienced professional to join our team as a Marketing & Brand Management Specialist, focusing on marketing promotion, outlet operations, and brand development.

Position: Marketing & Brand Management Specialist / Maeketing Manager

Key Responsibilities

1. Marketing & Promotion : Plan and execute online and offline marketing campaigns to increase brand visibility. Manage social media platforms, create engaging content, and enhance audience interaction.
   
2. Brand Development : Assist in formulating brand strategies to ensure a consistent and enhanced brand image. Develop marketing materials, promotional content, and brand-related documents.
   
3. Franchise Support : Provide operational and marketing support to franchise partners. Assist franchise stores in improving their marketing strategies and operational processes to maintain brand standards.
   
4. Outlet Operations : Oversee daily front desk operations to ensure smooth customer service. Coordinate with the front desk team to handle customer inquiries and feedback efficiently.
   

Requirements

1. Diploma or degree in Marketing, Business Administration, or related fields.
2. At least 2 years of experience in marketing or brand management in the F&B industry, with prior experience in franchise management being a plus.
3. Strong communication, planning, and execution skills, with the ability to independently manage projects.
4. Proven team management skills and the ability to coordinate internal and external resources effectively.
5. Proactive, innovative, and able to work under pressure.

Ackcio Pte Ltd builds reliable wireless monitoring solutions for industrial applications. Our Ackcio Beam suite of products runs off our core technology, a long-range, low-power radio wireless mesh communication to reliably transmit industrial sensor data in real-time both underground and above ground. Currently our technology is widely used in construction, mining, infrastructure, and rail industries to automate the monitoring process, improve productivity, and make the activity safe. We now help major clients in 45 countries across 6 continents monitor their projects with our technology.

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

Responsibilities

• Be the go-to person for clients, helping them get the most out of our products.
• When customers run into challenges, you’ll work with them to come up with easy, clear solutions.
• Suggest ways to improve user experience and get more people using our products.
• Guide clients on the best ways to use our products and how they can get the most value.
• Look for ways to help customers expand how they use our product and offer them more value.
• Share customer feedback and ideas for improvement with the rest of the team.
• Share your product expertise in customer interactions to help them succeed.
• Communicate with customers via email, and phone to help them get the hang of our products.
• Provide ongoing support to ensure customers continue to succeed with our solutions.
• Represent customer needs and issues to make sure they’re heard across the company.

Requirements

• A background in technology, computer science, or IT/networking.
• Fluent in English; additional languages are a plus.
• Willing to travel for customer site visits with on-site troubleshooting work if required.
• Excellent communication skills and a friendly attitude.
• Strong problem-solving abilities and quick to learn.
• Ability to handle multiple tasks and meet deadlines.
• A self-starter, both independent and team-oriented.
• Proven track record in customer support and problem resolution.
• Passionate about helping customers succeed.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We require a full-time teacher to work in the Languages & Classics Faculty who can teach Spanish across the full 11-18 age range. The school offers Spanish at A Level and IB (Higher and Standard level) and, whilst it is not a pre-requisite, experience in either port-16 pathway, would be an added advantage. The Faculty is committed to the use of Technology for Learning, so an interest and experience in this methodology is also desirable.

Key Responsibilities

1. Teaching and Learning

• Possess a deep and fluent knowledge of what makes a difference to student learning, in line with the Senior School Inspired Learners Vision.
• Ensure the thorough implementation of subject specifications, schemes of work, assessment policies and reporting procedures.
• Create opportunities for students to develop confidence in the subject through carefully planned and managed activities.
• Support a departmental and whole school culture of innovation that includes varied and exciting teaching approaches, technological integration and thoughtful evaluation of teaching and learning.
• Possess the experience and flexibility required to teach a range of skills, topics and ability levels.
• Possess the experience and flexibility required to teach either pathway (A level or IB) in the Sixth Form.

2. Planning & Development

• Take advantage of some of the many opportunities for professional development offered by Tanglin.
• Take responsibility for their own professional development, and that of colleagues, by occasionally leading departmental or faculty inset or department meetings in an area of expertise.
• Assist the AHOF/HOF in identifying areas for development in Spanish within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of the schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different students.
• Support a school culture of innovation that includes technology integration.
• Be supportive of and open to the frequent change that characterizes a school such as Tanglin.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence students’ attitudes positively towards Spanish.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to Languages and Classics Faculty policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden students’ experiences and contribute to the general life of the school.
• Embrace the School’s commitment to creating a diverse and inclusive environment.

6. Communication and Liaison

• Help to establish a love of language learning through your own enthusiasm for the subject.
• Contribute wholeheartedly to Spanish department activities.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of student records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Spanish.
• Contributing to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community in order to extend the study of Spanish and enhance teaching and learning.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Income Insurance was established in 1970 and is Singapore’s leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a General Insurance (GI) Specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families. Through effective communication skills, persuasive techniques, and a genuine passion for our products, you will identify opportunities to engage clients, and close deals over the phone. Your ability to meet and exceed sales targets will directly impact our company's success, making you an integral part of our thriving team.

You will be required to:
• Call prospects from provided leads, introducing our product offerings.
• Build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
• Employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
• Utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
• Continuously seek personal and professional development opportunities to enhance sales skills and contribute to a positive team environment.

To join us as a GI Specialist, you should have:
• Previous experience in telesales, inside sales, or a similar role, preferably in the banking/financial sector.
• Proven track record of consistently meeting or exceeding sales targets.
• Outstanding communication skills with the ability to build rapport and establish trust with potential customers.
• Strong persuasive selling skills, with the ability to handle objections effectively and close deals.
• Self-motivated and Results-oriented mindset, driven by a desire to succeed and contribute to the growth of the company.

We offer competitive compensation packages, including a base salary and attractive incentives, along with comprehensive training and ongoing support to help you excel in your role. Join our dynamic team and embark on a rewarding career !

If you are looking to make an impact, apply now and take the first step towards an empowering and fulfilling career with Income.

Job Overview

We are looking for a highly motivated Product Development Specialist to join our efforts to develop speciality functional ingredients that enable the production of tasty, affordable and healthier meat alternatives. These proprietary ingredients include a cell-based meat flavouring oil and a meat cut alternative that are underpinned by our proprietary technologies, which are described in more detail here: https://www.antsinnovate.com/technology

As a Product Development Specialist, you will report to and work closely with the Chief Technology Officer to identify, prioritize and design key activities that align with Ants Innovate’s commercialization goals. You may carry out these activities as an individual or as part of a team, and where appropriate, organize and lead a team effort to perform specific activities. The key measure of success of a Product Development Specialist is the successful development of functional ingredients from laboratory to commercialization.

Responsibilities and Duties

• Product development of functional ingredients, including end-product prototyping, quality and safety evaluations, and production scale-up.
• Develop novel or improved functional ingredient characteristics using both analytical and sensory methods (with supervisor and R&D team).
• Develop and update Standard Operating Procedures (SOPs) for validated production methods and processes.
• Support sample tasting sessions and product demonstrations.
• Maintain proper documentation to support product costing, scale-up and manufacturing.
• Perform regular house-keeping of the laboratory/test kitchen.
• Perform ad-hoc, business-related duties that are assigned by the supervisor and not explicitly spelt out in the job description.
• Participate actively in all required internal and external meetings and provide weekly updates of progress to the team.

Qualifications and Experience

• Degree or Diploma in Food Science & Technology or a relevant field of study. Fresh graduates are welcome to apply.
• Relevant certifications in Food Safety and Hygiene and/or Food Preparation are advantageous.
• Prior knowledge or experience in any of the following areas is advantageous: food manufacturing process design, recipe formulation, texture profile analysis, rheology, nutritional analysis.
• Proficiency in spoken and written English. Ability to speak Mandarin is advantageous.

Personal Characteristics

• Effective verbal and written communication skills.
• Excellent problem solving and analytical skills.
• Meticulous, well-organized and detailed-oriented.
• Able to work independently and in teams.
• Mentally agile, able to manage tight timelines and competing priorities with team support.
• Highly motivated, proactive in achieving company goals.
• Good interpersonal skills and receptive to constructive feedback.

Applications

Please include a cover letter, CV (including personal particulars, academic and employment history), copies of academic transcripts and university certificate, and the contact information of 3 referees in your application. Only shortlisted candidates will be notified.

Music Instructor:

This innovative program is known to be well-tested, research-based, highly innovative, and unorthodox; therefore, a successful startup MCM teacher must be musically competent, a fast learner, and a flexible problem solver.

Above all, the applicant must demonstrate a steadfast belief in music as an essential part of 21st-century education for all children, be willing to learn more about research-based music teaching and learning practices and be passionate about teaching music to young children.

Job Responsibilities:

• To teach the MindChamps Music curriculum to all levels of students in Preschool. PG – K2.
• Teachers will be teaching a comprehensive music literacy curriculum that includes instruction in singing, percussion, keyboards, recorder, and violin (in the upper grades).
• Plan, supervise, and implement the program for the class in accordance with the policies, guidelines, frameworks and philosophy of the centre.
• Address each child’s educational and developmental and keep accurate records of children’s progress through checklists, progress notes, photographs and anecdotal records.
• Other ad-hoc duties might be required as operational needs

Job Requirements:

• Diploma or Professional Certification in Music (ABRSM in Piano, Music Theory, Music)
• Demonstrate musical competency in at least 2 instruments (E.g. Piano, Violin, Ukelele, Guitar, etc)
• Solfege (do-re-mi syllables), Suzuki Violin, Keyboard knowledge will be a plus point.
• Creative and inspiring with loving energy
• Prior experience in classroom teaching.
• Experience teaching music to children.
• Excellent communication and classroom management skills

Enrichment Instructor

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Complete progress reports on children for each semester and prepare a developmental portfolio for each child.
• Responsible for the preparation and upkeep of age-appropriate teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct MindChamps unique enrichment programmes
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• To teach the following programme, Music for the mind, NeuroMooves programme, Creativity & Theatrical Strategies, Gourmet moment.

Job Requirements:

• Certificate or Diploma in Early Childhood Care & Education – Teaching (DECCE-T) or 2 years’ experience as an Enrichment teacher in Gym movement, Music and Performing Arts.
• Preferably with 1 year of experience working with young children aged 18 months to 6 years in theatre/speech & drama, music and movement programmers.
• Possess good communication and classroom management skills.
• Enthusiastic & energetic and has a positive mindset to learn and grow together with the company.
• Creative and loving energy with a positive disposition
• Excellent communication and classroom management skills

Address:

180 Kitchener Road

#07-01

Singapore 208539

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We require a full-time teacher to work in the Languages & Classics Faculty who could teach across the full 11 – 18 age range in Chinese. The school offers A Level and IB Chinese (Higher and Standard level) and experience in either post-16 pathway would be an added advantage. The Faculty is committed to the use of Technology for Learning, so an interest and experience in this methodology is a also desirable.

Key Responsibilities

1. Learning & Teaching

• Ensure that lessons are planned in appropriate detail and are delivered in line with the high expectations that inspire, motivate and challenge pupils.
• Manage an effective, enthusiastic and safe learning environment.
• Differentiate lessons according to the abilities and learning needs of individual students.
• Promote independent and active learning by adopting teaching and learning strategies which develop the competence and confidence of every student.
• Seek to develop students’ attributes through the Tanglin Learner Profile, as well as seeking opportunities to develop their own attributes through that framework.
• Ensure the thorough implementation of subject specifications, teaching schemes, assessment policies and reporting procedures.
• Create opportunities for students to develop confidence in the subject through carefully planned and managed activities.
• Support a departmental and whole school culture of innovation that includes varied and exciting teaching approaches, technological integration and thoughtful evaluation.
• Possess the flexibility required to teach a range of texts, topics and ability levels.
• Possess the flexibility required to teach either pathway (A level or IB) in the sixth form.

2. Planning & Development

• Take responsibility for at least one aspect of the Chinese curriculum development each year, following discussion and negotiation with department leadership team (eg creation of new scheme of work and associated schemes of assessment; drafting of departmental policy; organisation of trip).
• Assist the Chinese department leadership team in evaluating and developing the Mandarin curriculum.
• Take advantage of some of the many opportunities for professional development offered by Tanglin.
• Take responsibility for their own professional development, and that of colleagues, by occasionally leading departmental or faculty inset or department meetings in an area of expertise.
• Assist the AHOF/HOF in identifying areas for development in Chinese within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different pupils.
• Assist HOF/AHOFs in adapting curriculum content and methods of teaching and examining as appropriate.
• Support a school culture of innovation that includes technological integration.
• Be supportive of and open to the frequent change that characterises a school such as Tanglin.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence pupils’ attitudes positively towards Chinese.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to MFL Faculty Teaching and Learning policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• When required, take on a form tutor role in the Senior School and fulfil the responsibilities of that position.
• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden pupils’ experiences and contribute to the general life of the school.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

6. Communication and Liaison

• Help to establish a love of reading and writing around the school through your own enthusiasm for the subject.
• Contribute wholeheartedly to English department activities such as book week, debating and the public speaking competition.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of pupil records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Chinese.
• Contribute to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community in order to extend the study of Chinese and enhance teaching and learning.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We are looking for a teacher with outstanding subject knowledge and a broad experience of teaching ages 14-18 who can teach Economics at both GCSE and Post-16. The school offers GCSE Economics and Business, A level Economics and Business and IB Economics and Business Management in our dual pathway Sixth Form. The ability to teach Business would be an advantage.

We also welcome applications from Early Career Teachers (ECT).

Key Responsibilities

1. Learning & Teaching

• Manage a lively, enthusiastic, orderly and safe learning environment.
• Deliver the curriculum to assigned classes in accordance with the School’s timetable.
• Differentiate lessons according to the abilities and learning needs of individual students.
• Promote independent learning by adopting teaching and learning strategies which develop the competence and confidence of every pupil.
• Support nurturing the attributes of the Tanglin Learner Profile with its emphasis on ‘balance’ ‘independence’ and ‘resilience’ as key features of student development.
• Ensure the thorough implementation of subject specifications, teaching schemes, assessment policies and reporting procedures.
• Provide opportunities for students to apply and develop the Core Skills of the senior school.

2. Planning & Development

• Assist the AHOF in assessing and developing the Business & Economics curriculum in the school.
• Assist the AHOF/Project Leader in identifying opportunities for Enterprise activities and in delivering enterprise events and challenges.
• Assist the AHOF/HOF in identifying areas for development in Business, Economics & Enterprise within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of the schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different pupils.
• Keep abreast of current developments in Business and Economics and to assist the AHOF in adapting curriculum content and methods of teaching and examining as appropriate.
• Support a school culture of innovation that includes technology integration and the ongoing development of ‘digital citizenship’ awareness.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence pupils’ attitudes positively towards Business & Economics.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to Humanities Faculty policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• When required, take on a form tutor role in the Senior School and fulfill the responsibilities of that position.
• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden pupils’ experiences and contribute to the general life of the school.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

6. Communication and Liaison

• Promote the study of Business & Economics amongst students and parents.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of pupil records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with support staff in respect of administration, support and maintenance issues according to their respective roles.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Business & Economics
• Contribute to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community, including business and industry, in order to extend the study of Business & Economics and enhance teaching and learning.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Singapore Population Health Studies (SPHS) is a large scale population-based health research project by the Saw Swee Hock School of Public Health, National University of Singapore. We are looking for a team player capable of working in a fast-paced environment, and who is service-oriented and good at time management. The role primarily involves performing dual-energy X-ray absorptiometry (DXA) scans on research participants within a health screening centre.

RESPONSIBILITIES
1. Obtain consent from research participants and perform health assessments including anthropometry, blood pressure measurement and ECG (female only).
2. (Upon completion of training) Perform bone densitometry and whole body composition scans on 20 participants per health screening session, keeping to the turnaround time per participant for that procedure.
3. Review images and perform data entry accurately, noting any observation of anomalies.
4. Analyse images and upload to the research database.
5. Perform regular quality control and calibration procedures and maintenance of equipment.
6. Update the inventory of consumables.
7. Ensure the safety and protect the privacy of research participants by adhering to best practices. Reporting of incidents, complaints or adverse events.

Qualifications

• Diploma in life or health sciences and minimum 2 years of any work experience, or degree in life or health sciences.
• Full-time work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.30pm on alternate Sat.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you prefer an academic research setting over a clinical one, enjoy working in a team that manages
different assessment modalities and has a keen interest in helping to build a national biobank for research

Atarah Pharmaceuticals is a pharmaceutical manufacturer, specialising in the production of high-quality customised products such as skin care, nutritional supplements and medical devices. With a focus on innovation, quality, and customer satisfaction, we have established ourselves as a trusted partner for businesses seeking premium cosmetic manufacturing solutions.

Position Responsibilities

• Ensure compliance with applicable SOPs and production requirements.
• Understand and oversee supplier connections with follow-up actions.
• Review supplier documentation for compliance to relevant safety and quality expectations.
• Attends regular department meetings as required or assigned.
• Routinely recognizes and resolves Quality Issues on manufacturing floor.
• Seeks management guidance on complex issues.
• Complete annual supplier verification checklists, confirming expectations have been met and the appropriate Procurement representative is notified with results.
• Review overall performance of each supplier and maintain statistics for each supplier and report the high and low performers to the Senior Management.
• Update the Raw Material Hazard Analysis and COA requirements according to the level of risk.
• Observe and evaluate processes to make decisions on issues relating to quality program adherence and improvement.
• Review new ingredient specifications for compliance against supplier information.
• Ability to work independently with little to no supervision and as a member of the team.
• Assist in developing SOP ’s policies, W.I. policies and programs and production paperwork.
• Manage the Document Control System and maintain all documents to include tracking managing document processes and tracking of procedure training.
• Assist in Training, either onsite or offsite, as directed by the Managing Director.
• Update and create product specifications for all products such as work in progress and finished goods.
• Must be able to review documentation and ensure it is documented appropriately and adequately.
• Handle customer requests such as documentation, samples, etc.
• Perform internal facility audits such as Good Manufacturing Practices (GMP) etc. Individual must be able to track non-conformities and their respective corrective actions.
• Assist in stock receivables and inventory management.
• Assist in external audits and coordinate any follow-up actions required.
• Must adhere to the GMP’s and all other quality programs.
• Wear PPE when required and strictly adhere to all safety procedures.
• Responsible for ensuring work area is clean and organized.
• Serve as a point-person to proactively search out QA solutions internally and externally.
• Perform other duties as assigned.

Qualifications:

• ITE/Diploma/Degree or other related science discipline
• 1 year working experience is preferred
• Knowledge of GMP standard and manufacturing is a plus.
• Good Oral and Written communication skills in English
• Good interpersonal communication skills, good organizational skills

SPD Scientific is a leading distributor of laboratory reagents, instruments and solutions to the lifescience, diagnostics and industrial markets. We are committed to provide high quality products and solutions to improve accuracy and efficiency to laboratories across a wide market segment.

SPD Scientific Pte Ltd is rapidly expanding. As part of our expansion program, we are seeking experienced and high-caliber individual in this newly created role to join us.

The role will be reporting to the Business Entity Manager as a key member of the Sales Team in SPD Scientific. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

• Attending customers’ enquiries and follow-up on requests through phone calls, emails, social media platforms. e.g. handle exchanges/returns by collaborating with other departments
• Establish a strong rapport with customers, handle management of customer order fulfillment and renewal.
• Build a strong rapport with the Sales team to manage the customers’ expectations and anticipate any possible issues that might arise. Able to communicate action plans, escalation, and resolution to customers in a timely manner.
• Run reports, analyze data, develop data for presentation, support and participate in continuous improvement initiatives.
• Work closely with customers to accurately capture purchase order requirements.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2yr experience in customer facing environment with a Customer Service Team (biotechnology industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.
• The successful candidate is expected to be intellectually curious, and results oriented with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, problem solving, and the basics of project management methodologies.

Job Title: Client Care Specialist

Industry: Fashion E-Commerce
Employment Type: Permanent

Role Overview

We are seeking a dedicated Client Care Specialist to manage customer inquiries and concerns for our direct-to-consumer (DTC) fashion e-commerce business. The role involves handling inquiries, processing orders and modifications, and escalating issues as needed through various communication channels. Success in this role requires a customer-centric attitude, problem-solving skills, and proficiency in using computer systems.

Key Responsibilities

• Serve as the primary point of contact for customer queries, ensuring prompt and effective resolution while maintaining high service standards.
• Build and maintain strong customer relationships by delivering exceptional service at every interaction.
• Develop a comprehensive understanding of the company’s products and services to address inquiries effectively.
• Maintain a professional, empathetic, and positive attitude in all customer interactions.
• Handle order processing, modifications, applications, and requests with accuracy and efficiency.
• Record and track customer interactions, transactions, and feedback to ensure seamless issue resolution and process improvement.
• Collaborate with internal teams to resolve complex issues and provide feedback for service enhancements.
• Assist in training and mentoring junior team members as needed.
• Support various operational tasks, including data entry, inventory analysis, and customer correspondence.

Qualifications

• Bachelor’s degree or equivalent with at least 3 years of experience in customer service, ideally in the fashion or luxury retail sector.
• Proven ability to address customer needs proactively and resolve issues effectively.
• Strong interpersonal and communication skills, with the ability to engage and build relationships with customers and internal teams.
• Demonstrated maturity, logical thinking, and decision-making capabilities.
• Proficiency in computer systems and familiarity with e-commerce platforms is a plus.

This role offers the opportunity to be part of a dynamic and customer-focused team in a fast-paced fashion e-commerce environment.

(EA:20C0196)

R22108971

About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible for operations related to raw material warehousing and facility waste management, working effectively in a fast-paced environment, and executing company environmental safety and health policies and related tasks.

Key Responsibilities:

• Raw material warehousing management business (including receipt, shipment, storage, inventory, etc.).
• Management of scrapped products.
• Implement the company's environmental safety and health policies, 5S management, and reservoir area planning, management, and maintenance.
• Finished and semi-finished product warehouse warehousing management business (including warehousing, outgoing, packaging, storage, Inventory, etc.)
• Business waste management and related removal assistance matters.
• Warehousing facility management. (e.g. cold room, ASRS etc)

Education Qualification & Essential Experiences:

• Possess at least a Diploma's degree.
• Minimum 1 years of work experience.
• Candidates with experience in warehouse operations/utility waste management will be given preference.
• Applicants with forklift, organic solvent business, and specific chemical substance business licenses will be given priority.
• Proficient in Microsoft Office (Excel, Word, M365 and Power Point)

Key Competencies:

• Good interpersonal and communication skills to work effectively across functions and geographical teams with diverse background
• Strong analytical and problem-solving skills to achieve positive results and outcome
• Goal driven and an excellent team player that can work under pressure in a dynamic and fast-paced environment
• Has a growth mindset, prioritizing adaptability, resilience, innovation, and ongoing learning to support business needs

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum 5 years experience working with business Japanese and a good Bachelor's Degree in Jap Language
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application is preferred

Description:

- Berthing & un-berthing vessels

- Container lashing/un-lashing operations on-board vessels

- Coning & de-coning operations

Requirements:

- Must be able to work at height

- Minimum educational requirement of PSLE

- No experience required. Training will be provided.

Benefits :

- Permanent Full-time Position

- Attractive Salary Package & CPF

- Comprehensive training with allowance.

- Career Growth Opportunities

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

About Us:

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a new joint-venture 300mm semiconductor wafer manufacturing facility to be built in Singapore. We are looking for committed, resilient and passionate talents to launch a promising future that power the next generation devices and systems. If you share the same passion to pursue excellence, join us to make an impact and be part of something special!

Role Summary:

You will be responsible for managing the logistics of import and export shipments, working efficiently in a fast-paced environment and handling logistics documentation and related tasks.

Key Responsibilities:

• applying for all relevant import/export licenses and ensuring compliance with local and international regulations, including customs and trade compliance standards, is also a crucial part of the role, particularly regarding import and export activities.
• preparing and managing all shipping-related documentation, including invoices, bills of lading, and other essential paperwork to ensure that all shipping documents are complete, accurate, and in compliance with industry regulations and company standards.
• overseeing payment and billing processes, ensuring the accuracy of invoicing and all financial transactions related to shipping and logistics operations.
• organizing and maintaining a well-structured document control system, ensuring all shipping related documents are easily accessible, updated, and compliant with relevant standards and company policies,
• coordinating shipping schedules and transportation arrangements with suppliers, customers, and service providers to ensure timely deliveries.
• monitoring shipments to track their progress, ensuring that they arrive on time, and will proactively resolve any issues such as delays or discrepancies by communicating with relevant parties.

Education Qualification & Essential Experiences:

• Bachelor’s degree in supply chain management or STEM related fields.
• Minimum 2 years & above of working experience in handling import & export shipping documents / procurement process.
• Experience in procurement process within the semiconductor industry is a plus.
• Proficient in Microsoft Office (Excel, Word, Outlook & Power Point)

Key Competencies:

• Proficient in analytical thinking and problem-solving
• Strong negotiation and relationship-building skills
• Performs well under pressure.
• Result-driven and adaptable to fast-paced environments.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.

The Role

We are seeking an experienced board-certified Avian & Exotics Specialist with a strong background in exotic animal practice. The ideal candidate will have a relevant specialist board certification and veterinary medicine degree and be eligible to obtain a veterinary license from the Agri-Food & Veterinary Authority of Singapore (AVS). This role requires someone with demonstrated specialized knowledge in exotic animal medicine.

Key Responsibilities:

• Thorough medical examinations: Conduct thorough physical examinations to assess the overall health and identify any abnormalities in exotic patients.
• Perform and interpret diagnostic testing: Performing and interpreting diagnostic tests, such as blood tests, radiographs, and collaborating with our ultrasonographers and imaging team if advanced imaging is required.
• Plan and execute appropriate treatment: Developing treatment plans and overseeing the team to ensure treatments are carried out appropriately, for both outpatients and inpatients.
• Surgical procedures: Perform surgical procedures as indicated for exotic animals. Collaborate with our anaesthesia team to administer appropriate anaesthesia and analgesia for exotic patients.
• Preventative care: Administering vaccinations, providing nutritional and husbandry advice.
• Emergency care: Responding to exotic animal emergencies directly or via our 24/7 emergency team
• Behavioural consultations may be required: for example, feather-plucking in birds or barbering in rodents
• Administrative tasks: Maintain detailed and accurate medical records for all patients, ensuring compliance with clinic protocols and regulatory requirements. Contribute to department protocols and policies as required.
• Commitment to continuous learning: Stay updated with advancements in exotic animal medicine through ongoing education and professional development.
• We offer a competitive remuneration package of total gross $16,000 to $20,000 per month for the successful candidate.

Software Engineer (SAP Specialist)

Responsibilities:

• Provide SAP Techno-functional Support in FI/CO or SD/MM/PM modules.
• Involve in analysis, design, coding / configuration and testing of SAP System.
• Work with business users to understand their business requirements
• Develop interfaces between SAP with external systems.
• Analyse the software issues, diagnoses the technical faults and suggest the precaution measures along with accurate troubleshooting methodologies
• Ensure safety practices and housekeeping is to be maintained to the highest standard

Requirements:

• Possess a Diploma/Degree in Computer Science / Information Technology or equivalent
• Knowledgeable in SAP and programming languages such as ABAP.
• Good interpersonal, analytical and problem-solving skills
• Minimum 2-3 years of relevant working experience is required

In this Role, you’ll get to:

• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.

• Efficiently manage a large number of client inquiries professionally.

• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.

• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

• Achieve personal and team targets, including Key Performance Indicators (KPIs).

• Handle office administrative tasks as needed.

What you’ll Need to Succeed:

• Bachelor’s Degree in relevant majors.

• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.

• Analytical thinking and high problem-solving skills.

• Ability to perform well in challenging situations and effectively manage stress.

• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.

• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.

IT Engineer's Job Description

• Monitoring, support, and maintenance and documentation of the CIM systems
• Design, develop, maintenance and continuous improvements of assigned CIM applications and components
• Provide Level 2 & 3 supports for the proper operation of Production lines

IT Engineer's Requirements:

• Degree in Computer Science, Computer Engineering or related fields. Diploma with relevant experience will be considered
• Min 2 years of experience CIM with High Automation, MES and SECS/GEMS
• Knowledge of basic SQL in Oracle and Java
• Experience in Tibco (TIB / RV) / high technology manufacturing environment is an advantage
• A good team player with good communication skills and able to work independently

Job Responsibilities

• Manage full-cycle recruitment processes.
• Develop and implement effective sourcing strategies.
• Utilize various channels to attract a diverse pool of candidates.
• Ensure a positive candidate experience with timely feedback.
• Collaborate with hiring managers to understand job requirements.
• Track and report recruitment metrics.
• Promote the company’s employer brand.
• Participate in career fairs and networking events.
• Identify opportunities to streamline recruitment workflows.

Job Requirements

• Bachelor’s degree in human resources, or related field
• Proven experience as a Talent Acquisition Specialist or similar role.
• Familiarity with sourcing techniques and platforms.
• Excellent communication, interpersonal skills and strong problem-solving skills
• Possessed 2-3 years of specialized talent acquisition experience

We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This role involves maintaining and troubleshooting a wide range of network devices, including routers, switches, access points (APs), Wireless LAN Controllers (WLCs), Cisco Identity Services Engine (ISE), as well as supporting Windows servers and laptops. The ideal candidate will have a strong background in helpdesk support, network and system maintenance, with a customer-focused and solution-oriented mindset.

Key Responsibilities:

• Helpdesk and Troubleshooting:
  • Act as the primary point of contact for support requests across multiple customer environments.
  • Investigate and resolve network and system-related issues, such as connectivity problems, faulty devices, or server issues.
  • Provide laptop and Windows server support, addressing common problems like login failures, configuration errors, and hardware issues.
  • Simulate customer environments to replicate and diagnose complex issues.
  • Document resolutions and create knowledge-based articles for future use.
  • Stay updated on changes across all supported customer environments.
• Maintenance and Change Request:
  • Replace or repair faulty network and system equipment, such as access points, switches, and laptops.
  • Implement minor network and system configuration changes, including enabling switch ports, changing VLANs, onboarding new devices to Cisco ISE, or updating Windows server configurations.
  • Firmware and OS patching for network and system equipment.
  • Ensure all network and system devices are operating optimally and securely.
• 24x7 Standby and Incident Response:
  • Participate in a 24x7 standby rotation with a duty phone for handling urgent incidents.
  • Respond promptly to calls and emails, diagnosing and resolving issues to restore normal operations.
  • Manage multiple incidents simultaneously, ensuring effective communication and resolution for all customers.
• Testing and Collaboration:
  • Test product updates, patches, and integrations to ensure compatibility and stability.
  • Collaborate with internal teams and external vendors to resolve complex issues.
• Documentation:
  • Maintain detailed and accurate documentation of network configurations, system setups, incident responses, and maintenance procedures.
  • Ensure all team members have access to up-to-date customer system information.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 1 year of experience as a maintenance engineer, with a focus on maintenance of enterprise environments, preferably in customer-facing roles.

Technical Skills:

• Proficiency in working with various network products, including Cisco, Juniper, Alcatel, and Aruba.
• Strong expertise in maintaining and troubleshooting network components such as routers, switches, APs, WLCs, and Cisco ISE.
• Experience in supporting Windows servers and laptops, including hardware and software troubleshooting.
• Familiarity with common system administration tasks like user account management, group policies, and server configuration.
• Ability to simulate customer environments for diagnostic purposes.
• Excellent communication and problem-solving skills with a customer-centric approach.
• Detail-oriented with the ability to manage multiple tasks simultaneously

Preferred Qualifications:

• Certifications in networking related technologies.
• Experience in a maintenance-focused role serving multiple external customers.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage critical incidents effectively.
• Detail-oriented with a commitment to maintaining high standards of network and system reliability.

Job Description

The Closing Specialist is responsible for coordinating and supporting the development team in the last stage of production to ensure that the project is ready to be released from a quality and delivery standpoint. Collaborating with Team Leads, Producers, Project Coordinators and QA, you will participate in all aspects of project management; evaluate the game’s production progression as well as the risks related to the submission planning; set up best practices. Overall, you will take an active part in studio & company wide efforts to improve production management.

Participate on-site on all aspects of the project management:

• Team Coordination: optimization and improvement of production processes; put in place methods that will promote good communication.
• Establish or integrate and support existing Closing Committee.
• Optimally organize workload and priorities.
• Follow the production: define project milestones, manage risks and help establish contingency plans.

Evaluate the game’s production progression versus the risks related to the submission planning:

• Respect the objective in term of planning + quality.
• Follow-up & coach the team on its day-to-day management and scoping problems.
• Carry out all other related tasks.

Set up best practices using technical skills:

• Jira and closing dashboard set up.
• Put in place and teach closing best practices.
• Bring compliance, UOR and age rating expertise.

Qualifications

• Good interpersonal skills, to integrate and influence an established project.
• Very good communication skills, to keep stakeholders aligned.
• Leadership/Management skills, being able to make things happen with a team.
• Problem solving, required as solving problems is a good part of Closers’ work.
• Critical thinking, to take rational decisions above emotional context.
• Adaptability, each project and team is different, even if the target remains the same.
• Process Driven, able to monitor a situation in a streamlined way.