#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description

As a Quality and Compliance Specialist, you will play a pivotal role in ensuring that all products and operations within Project WATT meet regulatory requirements and quality standards. This role focuses on managing product certification, conducting regulatory audits, and ensuring that operational processes align with local and international laws. Collaborating with technical and operational teams, you will safeguard compliance while driving continuous improvement in quality management.

Responsibilities

• Product Quality Compliance:

1. Ensure that all products (hardware and software) comply with relevant regulations and industry standards, such as TR25 for EV charging systems in Singapore.
2. Maintain and update product certifications and manage regulatory audits and inspections.
3. Review testing results and performance reports to verify adherence to quality standards.

• Operational Compliance:

1. Oversee business operations to ensure alignment with legal and regulatory requirements, such as data privacy and environmental standards.
2. Develop, update, and optimize internal compliance policies and procedures to reflect current regulations.
3. Prepare and submit compliance reports, maintaining effective communication with regulatory authorities.

• Team Collaboration:

1. Work closely with technical teams, including Firmware Engineers and Integration Engineers, to validate the compliance of products and systems.
2. Provide compliance guidance and training to other teams to promote a culture of regulatory awareness.

• Risk Identification and Management:

1. Identify potential compliance risks and recommend actionable improvements to mitigate them.
2. Lead quality and compliance enhancement projects, ensuring continuous improvement in these areas.

Requirements

• A bachelor’s degree in Engineering, Quality Management, Law, or a related field, with at least 3 years of experience in product quality or compliance management. Equivalent professional experience will also be considered.
• Strong understanding of regulatory requirements for EV charging systems or IoT products, including certifications such as TR25.
• Experience managing audits and certification processes with regulatory bodies.
• Proven ability to collaborate effectively with cross-functional teams to ensure adherence to compliance and quality standards.
• Strong analytical and problem-solving skills with meticulous attention to detail in documentation and reporting.
• Knowledge of operational compliance standards, such as data privacy laws or environmental regulations, is a plus.

Reporting to:

Project Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

Solutions Specialist (Legal Technology)

We are looking for a highly motivated individual to join our Legal Technology team. The team sits within the Knowledge, Innovation and Technology (KIT) department of the firm.

The Solutions Specialist will design, develop and implement tailored technology solutions with a focus on generative AI tools to address our firm’s specific needs. You will collaborate with lawyers and staff to identify opportunities for AI-driven solutions, develop prototypes, and deploy applications to enhance workflows.

Key Responsibilities:

1. Custom AI Development:

• Work closely with lawyers and stakeholders to understand their needs and translate them into technical specifications.
• Design, develop, and implement generative AI tools to support legal work and other business use cases.
• Fine-tune large language models for legal-specific applications where required or applicable
• Analyse business requirements and develop other custom software applications or tools that enhance legal processes and improve efficiency.

2. System Integration:

• Integrate generative AI tools and other custom solutions with existing systems and ensure seamless functionality across various platforms.
• Develop APIs and workflows for integration across platforms

3. Testing and Quality Assurance:

• Conduct thorough testing of developed solutions to ensure functionality, reliability, and user satisfaction. This includes ensuring AI models adhere to compliance, confidentiality and data security standards.
• Gather feedback, iterate and improve performance.

4. Documentation: Create and maintain comprehensive documentation for developed solutions, including user guides and technical specifications.

5. Training and Support: Provide training and ongoing support to users.

6. Research and Innovation: Stay up to date with emerging technologies and legal tech trends to continually identify opportunities for innovation within the firm.

Qualifications:

• Bachelor’s or Master's degree in Computer Science, Data Science, Information Technology, or a related technical field. A law degree or legal experience will be advantageous.
• 3 to 5 years of technical experience in a software development, systems analyst or related discipline preferably in the legal industry or a professional services environment.
• Proven track record of managing big data / data mining using analytical tools.

Experience:

• Proficiency in AI/ML frameworks, with understanding and ability to implement

a) emerging technologies, distributed and highly scalable computing architecture, multi-cloud,

b) hybrid, server-less computing and advanced analytics;

c) big data and machine learning technologies; and

d) workflow methodologies.

• Strong programming skills (e.g., Python, Java, Swift, Go) and familiarity with relevant frameworks and tools
• Experience with training large language models
• Experience in mobile app / full stack development
• Excellent communication skills, both written and verbal

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Please do not send us your personal information if you do not wish your personal information to be used in this way.

Ackcio Pte Ltd builds reliable wireless monitoring solutions for industrial applications. Our Ackcio Beam suite of products runs off our core technology, a long-range, low-power radio wireless mesh communication to reliably transmit industrial sensor data in real-time both underground and above ground. Currently our technology is widely used in construction, mining, infrastructure, and rail industries to automate the monitoring process, improve productivity, and make the activity safe. We now help major clients in 45 countries across 6 continents monitor their projects with our technology.

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

Responsibilities

• Be the go-to person for clients, helping them get the most out of our products.
• When customers run into challenges, you’ll work with them to come up with easy, clear solutions.
• Suggest ways to improve user experience and get more people using our products.
• Guide clients on the best ways to use our products and how they can get the most value.
• Look for ways to help customers expand how they use our product and offer them more value.
• Share customer feedback and ideas for improvement with the rest of the team.
• Share your product expertise in customer interactions to help them succeed.
• Communicate with customers via email, and phone to help them get the hang of our products.
• Provide ongoing support to ensure customers continue to succeed with our solutions.
• Represent customer needs and issues to make sure they’re heard across the company.

Requirements

• A background in technology, computer science, or IT/networking.
• Fluent in English; additional languages are a plus.
• Willing to travel for customer site visits with on-site troubleshooting work if required.
• Excellent communication skills and a friendly attitude.
• Strong problem-solving abilities and quick to learn.
• Ability to handle multiple tasks and meet deadlines.
• A self-starter, both independent and team-oriented.
• Proven track record in customer support and problem resolution.
• Passionate about helping customers succeed.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

The Ocean Pricing Specialist is to support the Pricing head and work closely with Tender Management, APAC countries, Product Management Ocean, Regional Pricing counterparts, and Key Account Management on the pricing aspect of the RFQ.

The position shall:

• Ensure complete and competitive pricing from Asia Pacific region
• Support new pricing process, standards and quality
• Support Pricing head in customer meetings/negotiations as required

The Pricing Specialist is responsible for:

• Translate and cascade global/Regional pricing instructions into RFQ pricing instructions for involved country pricing teams
• Checking for completeness and correctness of country submissions in accordance to customer service requirements
• Reviews and benchmark pricing received from the countries to ensure competitive submissions to the customers
• Handle pricing inquiries from countries
• Comprehensive translation from internal pricing file to external customer file
• Ensure timely, competitive and complete submission of RFQ rate cards and other requirements to Tender Management or APAC/Global Pricing Lead
• Monitor and follow up on bid status and results
• Support agreed pricing process, data quality and compliance
• Upload pricing team’s performance and support pricing head in the quality assessment of the countries
• Work with and keep updated with pricing relevant software e.g. GTP, SPACE, RCM

Skills Required:

• Strong computer skills, especially in Microsoft Excel (Pivot table, V/H-Lookup etc)
• Experience in managing an RFQ
• Knowledge of forwarding business
• Good project management skills to stay on top of multiple deadlines for multiple bids in parallel
• Good communication and interpersonal skills to properly engage with country pricing teams of different cultural backgrounds
• Strong analytical mind ideally paired with operational experience to be able to quickly understand and challenge country bid input
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Proven ability to work independently and as a team member
• Willingness to work overtime

Experience and Qualifications:

• Completed University degree / Polytechnic / Industry apprenticeship
• Minimum of 2 to 3 years of experience in Ocean Pricing, RFP/RFQ management

Why DB Schenker?

* Competitive salary package
* Opportunities for career growth and development, both locally & internationally
* Supportive and collaborative team environment
* Access to company-wide training programs and initiatives

What’s Next?
Interested in this unique job opportunity? Submit your application today!

We are helping our client, one of the top tier Private Bank to look for a Compliance Specialist (Name screening).

Overview

The Compliance Specialist will assist in name screenings related activities on the Bank’s prospective or existing clients and perform assessment on the screening results. He/She will be required to include in the account report any true or potential screening hits to facilitate a further assessment on the client’s accounts.

period:12-month contract position with 1 mth completion bonus

Responsibilities

• Retrieve relevant key parties from client profile for name screenings to ensure conformity to internal and regulatory requirements on AML/CFT/CDD standards

• Review name screenings hits and perform assessment on screening results (Google, World check, Factiva, Ripjar, Baidu etc). To discount false hits and to highlight any potential or true hits for further assessment

• Escalate newly identified potential or true hits which may affect the overall risk profile of the clients

• Ensure timely review of name screening searches and ensure that the preparation of the accounts are timely to support the completion of the review of the accounts

• Ensure KPIs are met; provide timely escalations to Team lead & respective stakeholders.

• Where required, participate and provide support in any ad hoc projects or reporting

• Be the single point of contact for Front Office queries relating to screening, provide advisory support to Business with regards to resolving newly identified adverse news and assessing its materiality, identifying potential PEPs

• Where required, assist with level 2 checks on the quality of work performed by a separate maker.

• Where required, need to support Greater China markets and as such; is required to perform Chinese Google screenings and to read Chinese articles, hence ability to read Chinese and proficiency in other Asian language(s) would be an advantage.

Experience

• Prior experience (1 year or more) in conducting Name screening is a must

Requirements

• Familiar with MAS 626 requirements will be an advantage

• Basic Excel knowledge

• Ability to work independently with an eye for details

• Ability to multitask

• Good interpersonal skills

• Team player

Salary: SGD3500 - 4000

Work location: CBD

Job Description:

• Contribute to Life Science projects for Antaes Asia clients
• Ensure products manufactured meet approved company policies, processes and procedures
• Provide quality oversight of GMP manufacturing and support, including technical operations, engineering, QC Laboratory and supply chain activities
• Review completed incoming material inspection packages, Batch Records, Manufacturing Logs, product changeover/ line-clearance activities and administration of Quality Logs, e.g. QA Hold, QA tag out
• Release incoming material, process and product batches.
• Participate in investigations, arising out of non-compliance in incoming materials, QC testing, manufacturing processes, warehousing and product
• Participate in change management, including change coordinator and/or QA oversight roles to ensure change plan is managed and complies with applicable polices
• Perform regular walk-thru of manufacturing, engineering, warehouse and QC areas as required to ensure compliance is maintained at all times
• Participate and support new product introduction, operation excellence projects and other tasks as assigned by team
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

• Bachelor’s Degree in Chemical Engineering, Biotechnology, Life Science or equivalent
• Minimum 2+ years of pharmaceutical, experience in Quality and/ or Compliance (GxP) environment
• Knowledge of quality/ compliance management as well as regulations and standard affecting APIs/ Biologics
• Ability to quickly know products and processes in order to assess quality issues
• Experience in SAP, Trackwise
• Candidate must be highly motivated, be able to work independently as well as in a team and have good organizational and oral and written communication skills
• Excellent communication skills, both written and verbal, in English

The Role

We are seeking an experienced board-certified Avian & Exotics Specialist with a strong background in exotic animal practice. The ideal candidate will have a relevant specialist board certification and veterinary medicine degree and be eligible to obtain a veterinary license from the Agri-Food & Veterinary Authority of Singapore (AVS). This role requires someone with demonstrated specialized knowledge in exotic animal medicine.

Key Responsibilities:

• Thorough medical examinations: Conduct thorough physical examinations to assess the overall health and identify any abnormalities in exotic patients.
• Perform and interpret diagnostic testing: Performing and interpreting diagnostic tests, such as blood tests, radiographs, and collaborating with our ultrasonographers and imaging team if advanced imaging is required.
• Plan and execute appropriate treatment: Developing treatment plans and overseeing the team to ensure treatments are carried out appropriately, for both outpatients and inpatients.
• Surgical procedures: Perform surgical procedures as indicated for exotic animals. Collaborate with our anaesthesia team to administer appropriate anaesthesia and analgesia for exotic patients.
• Preventative care: Administering vaccinations, providing nutritional and husbandry advice.
• Emergency care: Responding to exotic animal emergencies directly or via our 24/7 emergency team
• Behavioural consultations may be required: for example, feather-plucking in birds or barbering in rodents
• Administrative tasks: Maintain detailed and accurate medical records for all patients, ensuring compliance with clinic protocols and regulatory requirements. Contribute to department protocols and policies as required.
• Commitment to continuous learning: Stay updated with advancements in exotic animal medicine through ongoing education and professional development.
• We offer a competitive remuneration package of total gross $16,000 to $20,000 per month for the successful candidate.

The Sales Specialist is responsible for growing the LSEG Risk business through prospecting for new clients and developing new business opportunities within existing customer accounts. The successful candidate must be able to effectively position solutions mainly for Third Party Risk Management (TPRM) use cases in Singapore & other Asean growth market

Role Responsibilities:

• Proactively identify logos for new business opportunities.
• Deliver excellent customer presentation and demonstrations to successfully close opportunities.
• Provide insights and share thought leadership with senior stakeholders.

Qualifications and Experience:

• Highly sales focused – experience in like roles preferred.
• Understanding of Risk and Compliance within large multi-national corporations and large local international firms in Singapore and ASEAN markets.
• The role requires knowledge of the 3rd party risk management workflow – i.e. onboarding, screening, ongoing monitoring and automation.
• A proven track record in a quota bearing sales environment.
• Strong presentation and ppt skills primarily for large scale conferences and webinars.

Knowledge & Skill:

• You build great rapport, make connections, are personable and conversational with new people and business contacts.
• You have the ability to build deep knowledge of a complex subject but keep it simple enough for a customer.
• You can work on a diverse scope where analysis of situations requires skills and understanding of current industry themes and trends.
• You bring a broad perspective, can anticipate customer needs, assess customer requirements, and identify opportunities to work together.
• You are a creative thinker, a problem solver, a doer.
• You can think on your feet, analyse a situation and make quick fact-based decisions.
• You are detailed orientated, deliver on time lines and ensure pipeline hygiene at all times.
• Strong in salesforce functionality and ability to make accurate pipeline forecasts.

In this Role, you’ll get to:

• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.

• Efficiently manage a large number of client inquiries professionally.

• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.

• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

• Achieve personal and team targets, including Key Performance Indicators (KPIs).

• Handle office administrative tasks as needed.

What you’ll Need to Succeed:

• Bachelor’s Degree in relevant majors.

• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.

• Analytical thinking and high problem-solving skills.

• Ability to perform well in challenging situations and effectively manage stress.

• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.

• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.

Job Description:-

• Handle second level of issues escalation from IT Support Officer.
• Develop, maintain, and enhance the services of e-portal.
• Maintain HR server, finger print devices.
• Maintain server for Dormitory Management System.
• Maintain Active Directory, file server, FTP, backup server.
• Network monitoring.
• Setup and maintain wireless devices.
• Monitor and maintain DNS, DHCP, VLAN, Proxy Server.
• Monitor and maintain spam.
• Monitor and maintain print server, fax server.
• Monitor and maintain manage switches and network appliances
• Develop, maintain, and enhance the existing PHP program.
• Ad-hoc job or project.

Job Requirements:-

• Diploma in Information Technology
• Good knowledge in computer hardware, software, networking
• Good knowledge in Windows, PHP, Java script, and SQL
• Well-versed with the operation of firewall/VPN, Anti-virus, Anti-Spam, Intrusion Detection
• Ability in administering, maintaining, optimizing windows active directory system security
• Ability to configure and set-up new server
• Strong trouble shooting and analytical skill
• Self-motivated, self-discipline, willing to learn and able to work independently
• Ability to work under pressure
• Service focused, positive with good patience

Additional Notes:-

• 5 days work week
• Company transport pick up at Clementi/Jurong East/Choa Chu Kang MRT Station

Interested candidates, please apply here with your detailed resume stating current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

We regret that only shortlisted candidates will be notified.

About SHOKZ:

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear design. Utilising numerous patented acoustics and health technologies in areas like bone conduction and other related acoustic technology, Shokz aims to accelerate the development of their True Wireless Stereo (“TWS”) series and their bone-conduction hearing aid product line.

Job Scope:
1.Lead the end-to-end recruitment process, including but not limited to job demand analysis, recruitment channel selection, job posting, resume screening, telephone interview, on-site interview arrangement, background investigation, offer negotiation, etc., to ensure efficient recruitment and selection of outstanding talents.
2.Maintain and expand recruitment channels, optimize recruitment process and improve recruitment efficiency.
3.Work closely with departments to understand the needs of the departments and make reasonable recruitment plans.
4.Responsible for induction, probation management, job transfer, promotion, resignation and other procedures of employees in compliance with laws and regulations.
5.Participate in the performance management process, assist in the formulation of performance evaluation indicators, collect performance evaluation results, and provide basis for staff development.
6.Participate in the setting, optimization, implementation and updating of HR policies and processes.
7.Ensure HR policies and procedures are in compliance with Singapore laws and regulations and are updated and adjusted in a timely manner.
8.Responsible for daily office administration, such as office supplies procurement, equipment maintenance, file management, etc.
9.Assist in organizing company events and meetings.
10.Complete other tasks assigned by superiors.

Job Requirement：

1. 2-4 years HR related working experience, familiar with Singapore HR regulations and related processes, familiar with Singapore Employment Act, etc.

2. Have comprehensive recruitment and interview skills and be familiar with various recruitment channels.

3. Have good communication, coordination and interpersonal skills, and have strong problem-solving skills.

4. Good organizational skills and time management skills, able to handle multiple tasks at the same time.

5. Have good learning ability and self-drive.

6. Positive and optimistic, have passion on sports. Good team work spirit and ability to work under pressure.

7. Proficient in both Chinese and English.

8. Experience in technology industry is preferred.

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Job Title: Client Care Specialist

Industry: Fashion E-Commerce
Employment Type: Permanent

Role Overview

We are seeking a dedicated Client Care Specialist to manage customer inquiries and concerns for our direct-to-consumer (DTC) fashion e-commerce business. The role involves handling inquiries, processing orders and modifications, and escalating issues as needed through various communication channels. Success in this role requires a customer-centric attitude, problem-solving skills, and proficiency in using computer systems.

Key Responsibilities

• Serve as the primary point of contact for customer queries, ensuring prompt and effective resolution while maintaining high service standards.
• Build and maintain strong customer relationships by delivering exceptional service at every interaction.
• Develop a comprehensive understanding of the company’s products and services to address inquiries effectively.
• Maintain a professional, empathetic, and positive attitude in all customer interactions.
• Handle order processing, modifications, applications, and requests with accuracy and efficiency.
• Record and track customer interactions, transactions, and feedback to ensure seamless issue resolution and process improvement.
• Collaborate with internal teams to resolve complex issues and provide feedback for service enhancements.
• Assist in training and mentoring junior team members as needed.
• Support various operational tasks, including data entry, inventory analysis, and customer correspondence.

Qualifications

• Bachelor’s degree or equivalent with at least 3 years of experience in customer service, ideally in the fashion or luxury retail sector.
• Proven ability to address customer needs proactively and resolve issues effectively.
• Strong interpersonal and communication skills, with the ability to engage and build relationships with customers and internal teams.
• Demonstrated maturity, logical thinking, and decision-making capabilities.
• Proficiency in computer systems and familiarity with e-commerce platforms is a plus.

This role offers the opportunity to be part of a dynamic and customer-focused team in a fast-paced fashion e-commerce environment.

(EA:20C0196)

R22108971

JOB DESCRIPTION

An MNC in Property and Real Estate industry is currently looking for a Sales Operations Specialist to join their expanding team.

The Sales Operations Specialist will be responsible to provide support to the sales team for L1 system issues or errors, supporting sales training, becoming subject matter expert on sales and system process flows, generate quotes and service orders from the system, internal and external customer service, translating business requirements into the system for sales process, and capturing sales data.

Successful candidates can expect to work in an established organization with a cohesive team that provides learning experience.

REQUIREMENTS:

• Minimum bachelor's degree
• Minimum 3 years of experience in Sales Support role
• Previous experience handling ERP/SAP/Oracle/Salesforce/ServiceNow is a must
• Sales or Customer Service background is good to have
• Candidates with more experience in sales support and is keen to learn new system is welcome to apply

Interested applicants kindly use the apply button or send in your application in MS word format to [email protected] (EA: 18C9213 | R23112611)

*We regret that due to potential volume of responses, not all candidates will be contacted.

Job Responsibilities:

1. Manage and maintain products on Amazon (US/Europe), Southeast Asia, and other platforms, including product listing, updates, promotions, and page optimization.
2. Oversee and manage the operations of cross-border e-commerce stores, focusing on traffic acquisition, advertising campaigns, content creation, marketing analysis, and data-driven insights.
3. Develop and execute marketing strategies to improve product rankings and boost sales performance.
4. Ensure compliance with the rules and policies of major cross-border e-commerce platforms.
5. Conduct competitor and market research, analyzing trends and providing actionable insights for business growth.
6. Handle other related tasks as assigned by the company.

Job Requirements:

1. Bachelor's degree or higher.
2. Proven experience in cross-border e-commerce, with expertise in platforms such as Amazon, eBay, TikTok, Lazada, or similar.
3. In-depth knowledge of e-commerce platform rules and significant experience in account management and maintenance.
4. Strong ability to develop sales strategies and adapt to changing market dynamics.
5. Singaporean Citizen or Permanent Resident preferred to meet local hiring requirements.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.