Senior Customer Care Specialist

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

About the role

We are seeking a Senior Customer Care Specialist to be responsible for ensuring Thredd’s customers benefit from the highest level of customer support as well as providing expertise in their extensive use of our platform and services.

What you will be doing

Customer and Client Centricity

· Being a key point of contact for all Thredd customers

· Having a detailed understanding of customer businesses (products, customer journeys and volumes) and needs

· Providing end to end ownership of client requests to successful and timely resolutions

Data & Reporting

· Providing analysis on card and transaction data

Quality & Controls

· Understanding, following and adhering to defined incident management procedures and communication plans

· Appropriately escalating potential issues as per defined processes, providing the required information needed to investigate thoroughly

Leadership

· Creating learning opportunities to enable team member performance and development

· Building bridges between departments especially within Implementations, Account Management, Application Support and Product

· Identifying and delivering continuous improvement, engaging the team and managing challenges positively

What you will bring

· Experience working in a B2B and customer facing service role

· Experience working in payments and/or the wider financial services industry

· Strong stakeholder management and experience working with high-level stakeholders such as Heads and C-Suite

· Experience working in a fast-paced environment where customer service is time critical and has a direct effect on the bottom line

· The ability to manage, lead and mentor

· Experience with JIRA and Confluence

· Experience with SOAP or Postman would be desirable

WORK LOCATION: 168 ROBINSON ROAD CAPITAL TOWER

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for experienced In-Situ Specialists for QuantiServ Singapore. QuantiServ offers specialised, fast and reliable support, maintenance and repair services for customers operating equipment by multiple brands, both in the marine and energy sectors. This position is a permanent opportunity, and its location is Singapore. You will be expected to have some experience of the following:

· Execution of in-situ machining assignments on board ships and in power plants and industrial plants world-wide.

· Composing of technical reports and taking of measurement records and to update progress regularly to stakeholders.

· Prepared to travel extensively and to be mindful of safety awareness while working on-site and in the workshop.

· To be responsible for the highest possible customer satisfaction and to deliver high quality, accurate work while adhering to tight schedules.

· To create and maintain a high-performance team and focusing on continuous improvement.

· Knowing in-situ machining of crankpins or in-situ line boring of main bearing pockets or metal stitching or engine alignment will be an added advantage.

· Any other tasks as and when assigned by the Line Manager or Management.

To be successful in this role, we expect you to have:

· The knowledge and experience to be able to go for new job inspection and to be able to plan time and materials/tools/machines for the job to be done.

· The willingness to travel overseas as and when required for jobs, often with very short notice.

· The ability to interpret technical drawings and other technical documents to determine appropriate repair solutions.

· Maintain a clean and organized work area daily and conduct machine / tool preventive maintenance as and when required.

· To ensure the team and yourself adopt safe working processes and safe working approach at all times.

· To continue to look for improvement to our methods and tools.

· To learn and train in new services not known to you, by training under more senior colleagues

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Partner ([email protected]) with any questions related to this position.

Benefits Summary:

• Up $5000 + Commission + Bonus + Benefits
• 5 Days work week
• Working Location: West / Central
• MNC with good working environment

Responsibilities:

• Maintain existing accounts and acquire new clients
• Work closely with the marketing team to create promotional campaigns and increase the brand awareness
• Implementing strategic sales plan to expand the customers' base and penetrate key sales accounts in the tech sector
• Identify and develop new business opportunities for software solutions
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Alternatively, you may also email your resume to us at [email protected].

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6593839640

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH
Registration No: R1658602
EA License No: 20C0278

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Premier Insurance Specialist.

Principal Responsibilities

• Support newly on boarded PWMs, helping them with insurance fact finds, establishing the insurance needs of customers in areas of protection, wealth accumulations, retirement needs, and education needs (PERM needs)
• Conduct coaching sessions with PWMs and PRMs to improve insurance soft skillsets and insurance knowledge
• Conduct Portfolio Reviews with PRMs, assess product suitability and market and regulatory change impact to products held by clients as appropriate, identify opportunities and manage risks
• Conduct joint appointments with PRMs, helping customers to have knowledge on legacy planning
• Improve PWM and PRMs’ product specific technical knowledge by effective on-job coaching and training
• Join PRMs in meeting clients and providing technical advice and input based on technical knowledge
• Collect and apply market and channel intelligence to identify and share product competitive gaps, service issues, business opportunities, and challenges with stakeholders
• Conduct insurance sales training and encourage insurance sales activities of PWMs and PRMs, sharing knowledge and encouraging others to do the same
• Liaise between stakeholders and leadership teams on training and leads programs/initiatives
• Provide support to PWMs and PRMs on increasing and capturing cross sell opportunities
• Deliver fair outcomes to HSBC Singapore clients and ensure own conduct maintains the orderly and transparent operations of financial markets

Qualifications

• An accredited Degree/Diploma Holder
• Candidate should have 2 to 5 years of relevant insurance sales experience, especially in high net-worth products such as Universal Life and have strong knowledge of the investment climate to provide sound advice in wealth accumulation, legacy planning and premium financing
• Candidate should be mature, confident and possesses strong presentation and pitching skills to hold an effective client conversation with PRM
• Excellent communication and interpersonal skills with the ability to work collaboratively across the various team members and internal stakeholders
• Have strong passion in training and coaching of insurance products, concept and sales with PRM
• Possesses relevant CMFAS papers: M5, M5A, M9, M9A, HI

To be considered for this role, the relevant rights to work in Singapore is required.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000KRRZ&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Who we are:

Annexion Partners is a Global Executive Search Consultancy specializing in the Built Environment sector. Our mission is to drive progress in the industry by connecting stakeholders across Property & Real Estate, Construction & Engineering, Interior Design & Architecture, and the Built Technology Sector.

With a strategic focus on becoming one of Asia’s fastest-growing executive search firms, we empower our team members through top-tier training and development. At Annexion, we believe in cultivating a collaborative and inclusive environment where leaders are developed, ideas are valued, and excellence is celebrated.

We aim to Power Possibilities and remain ahead of the game by nurturing talent at all levels, ensuring every individual thrives in their role while driving the industry forward.

About the Role:

As a Team Lead, you will play a pivotal role in shaping the success of Annexion Partners. This is an opportunity for an experienced recruitment professional with leadership aspirations to step up and take charge of building and managing a high-performing team. You will lead from the front, inspiring your team while driving your own revenue and developing market-leading client and candidate relationships.

Key responsibilities include:

• Leadership & Team Development: Lead, mentor, and inspire a team of consultants to achieve individual and team performance targets.
• Business Growth: Build and maintain a portfolio of revenue-generating client accounts, identifying new opportunities to expand Annexion’s footprint across the Built Environment sector.
• Market Expertise: Establish yourself and your team as trusted advisors within your specialist area by staying ahead of industry trends and delivering exceptional service to clients and candidates.
• Revenue Generation: Oversee the end-to-end recruitment process, from sourcing and selecting candidates to closing placements, ensuring an exceptional experience for all stakeholders.
• Strategic Input: Contribute to Annexion’s growth strategy by identifying market gaps, challenging constraints, and driving initiatives to improve processes and performance.
• International Collaboration: Develop deeper relationships with clients and candidates globally through face-to-face meetings and travel opportunities.

Why Join Us?

• Be part of a company with a clear strategic vision and dynamic growth trajectory.
• Enjoy a mix of autonomy and collaboration in a supportive and inclusive environment.
• Receive world-class training and mentorship from experienced industry leaders.
• Gain opportunities for international travel and exposure to global markets.
• Work hard and play hard, with a focus on rewarding performance and celebrating success.

Your Profile:

We are seeking a natural leader with a proven track record in recruitment and a passion for driving team success. Ideal candidates will possess:

• An entrepreneurial mindset to build their own brand and inspire their team.
• Demonstrated ability to lead, mentor, and develop a team of consultants.
• A passion for recruitment sales and a track record of success in achieving results.
• Exceptional interpersonal and communication skills, with the ability to connect the dots and build relationships at all levels.
• A commitment to embodying our core values of Commitment, Teamwork, Respect, Accountability, and Humility.
• Resilience, drive, and a hunger to succeed above and beyond the competition.
• A keen eye for opportunities and the agility to act on them quickly.

If you’re a driven recruitment professional with leadership ambitions and a desire to make a real impact, we invite you to join us and shape the future of the Built Environment sector with Annexion Partners.

Role overview: .

• The board certified veterinary behaviour specialist will be an integral part of the veterinary behaviour department.
• The veterinary behaviour specialist focuses on diagnosing and managing behavioural problems in animals using evidence-based methods.

Job Description:

Consultation and Diagnosis:

• Conduct thorough clinical behavioural assessments and consultations, including medical evaluations.
• Identify underlying causes of behavioural issues, such as medical conditions, environmental factors, or learned behaviours.

Treatment:

• · Develop individualized behaviour modification plans and treatment protocols.
• · When appropriate and diagnosed, prescribe and manage medications to support behaviour therapy.
• · Educate pet owners on implementing necessary intervention to address behavioural challenges.

Client & Stakeholders Communication:

Partner with Primary Care Physician (PCP), certified animal trainers, and animal care professionals to ensure comprehensive care.

• Provide clear communication and training to pet owners about behaviour management techniques.
• Deliver ongoing support and follow-up to monitor progress and adjust treatment plans as needed.

Education and Training:

• Train, veterinary behaviourist residents and other veterinary staff on behavioural issues, safe handling techniques, and early intervention strategies.
• When available, to organize workshops, seminars, or webinars for clients.
• Stay updated on the latest research in animal behaviour and veterinary science.

Record Keeping and Compliance:

• Maintain accurate and detailed medical and behavioural records for all cases.

Desired skills and experience:

Education: Doctor of Veterinary Medicine (DVM or VMD) degree.

• Specialization: Board certification from the American College of Veterinary Behaviourists (ACVB) or European College of Animal Welfare and Behavioural Medicine or equivalent credential.
• Experience: Prior experience in veterinary behaviour consulting, or related roles.

Additional Information:

• Salary Range: Competitive and commensurate with experience.
• Benefits: Health insurance, employee discounts, professional development opportunities, etc.

Equal Opportunity:

Beecroft Animal Specialist & Emergency Hospital is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

• Proactively engage with existing customers to drive renewals and upsells, ensuring satisfaction, retention, and exceeding company sales objectives.
• Drive business development efforts to identify and explore opportunities in new and existing markets.
• Respond promptly to customer inquiries and concerns, which may involve:

1. Preparing and providing new or revised quotes.
2. Referring customers to relevant internal resources.
3. Support on existing subscriptions or trial services.

• Maintain accurate and up-to-date records of customer data, interactions, and opportunities in the systems.
• Identify and report data discrepancies, ensuring corrections are promptly updated to maintain data accuracy.
• Build and maintain strong, collaborative relationships with internal partners and stakeholders.
• Share timely and comprehensive information with stakeholders to support effective decision-making in sales negotiations.
• Prepare regular sales performance reports, forecasts, and actionable insights for the assigned territory.

Requirements:

• Understanding of journals sales and subscription business.
• High degree of attention to detail.
• Ability to work independently and manage multiple priorities effectively.
• Excellent communication and interpersonal skills to foster trust and credibility with customers and internal teams.

Job Description Summary

This role will assist the immediate manager to oversee the assigned capital and modelling projects, including economic capital reporting and Insurance Capital Standard (ICS) reporting, and ensure the team effectively fulfill the reporting requirements especially timely and accurate submission through active discussions, planning/scheduling, reviewing and follow-up.

Job Description

• Support the capital and modelling projects - This would include work with local modelling team and group modelling to enhance model functionality as well as efficiency, to fulfill both external and internal requirement. Capital model includes local statutory model and Economic Capital model.
• Support work on ICS reporting, work closely with Group Actuarial.
• Support various company initiatives and financial proposals as assigned - Prepare financial data and provide insight and financials with recommendations to support projects, perform feasibility test, provide recommendation and assist on implementation.
• Communicate, coordinate and negotiate effectively with the various stakeholders
• Performs other duties and responsibilities periodically assigned by HOD in order to fulfill responsibilities under Actuarial department’s care.

Job Requirements

• Education – University graduate (Major in Actuarial Science / Mathematics)
• Experience – 1 to 5 years of related actuarial experience, Excellent communication skills
• Proactive working and learning manner
• Responsible for assigned tasks with attention to details
• Proficient in Microsoft Excel, Word, Access, VBA and Prophet.

Job Description

As a Compliance Specialist, you will play a critical role in ensuring that the organization complies with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations. Your expertise will support the institution’s efforts to detect and prevent financial crimes and uphold the organization's integrity.

• Customer Due Diligence (CDD) / Know Your Employee (KYE) : Oversee and perform CDD/EDD/KYE reviews, ensuring that all customer information is accurate, complete and compliant with the bank’s internal policies and procedures
• Document Review: Collaborating with front and back offices on FATCA/CRS and AML/KYC documentary requirements
• Advisory Support: Handle escalations from the first line of defence on financial crime compliance matters
• Transaction Monitoring and Name List Screening: Review and analyse transaction monitoring and name list screening alerts, identify suspicious activities, and escalate issues as needed
• Investigation and Reporting: Investigate unusual and/or potentially suspicious transactions, preparing and filing of reports such as STRs and internal reports for submission to Global Financial Crime Compliance team
• Training: Support the MLRO with conducting training sessions on AML/CFT, sanctions, CDD, and related topics.
• Internal Collaboration: Work closely with front line teams to ensure compliance with AML/KYC requirements and provide guidance on adherence to the bank’s policies & procedures and regulatory expectations
• Policy Update and Implementation: Assist in developing, updating and implementing AML/CFT policies, procedures and controls
• Documentation and Record Keeping: Maintain comprehensive records of AML/CFT activities and ensure documentation is readily accessible for audits and reviews
• Additional Duties: Perform other compliance-related tasks as assigned by management.

Requirements

• Educational Background: A degree in Finance, Business, Computer Science, or a related field.
• Professional Experience: At least 2 years of experience in AML/CFT within a financial institution.
• Regulatory Knowledge: Familiarity with MAS regulations and industry best practices.
• Technical Skills:

- Proficient in Microsoft Word and Excel.

- Proficiency in using FAML software and tools for transaction monitoring and transaction screening

• Personal Attributes:

- Keen interest in compliance with a long-term commitment to the field.

- Self-motivated, resourceful, and eager to learn.

- Strong attention to detail and ability to manage multiple tasks.

Additional Information

• Employment Type: Permanent, 5-day work week.
• Compensation: Candidates must include their current and expected monthly salary in their application.

Working for a large financial institutions , you will be part of their Infrastructure solution lead / architect to design various infrsatructure solution

Your responsibilities will include:

• Involved in deployment, implementation of cloud, services and endpoint solution
• Provide expertise to technical team and providing design and implementation advices
• Provide timely escalation and resolution of issues relating digital workplace
• Optimise supported services, practices and processes associated with Microsoft endpoint management platforms efficiency, security, capacity, scalability, and availability to realise high levels of client satisfaction
• Support software/application deployment strategy for Windows devices across the university
• 
  

Requirements

• Min 6 years of experience in IT
• Min. 5 years’ experience in IT infrastructure solutioning and project management
• Good experience working with endpoint manager, M365 , Ms Azure, Active directory, SAAS, PAAS
• Experience with device group policies and configuration profiles: Create and maintain group policies and configuration profiles through Active Directory and Intune
• Experience ensuring device compliance with latest Windows security updates
• Excellent communication and analytical skills

Interested candidates please email your resume to [email protected]

Summary

As a Performance Systems Specialist, you will play a critical role in supporting and maintaining performance measurement and attribution systems, ensuring seamless integration and accurate reporting. You will collaborate with key stakeholders to enhance operational workflows, troubleshoot issues, and ensure the timely delivery of performance and analytics reports for various business units.

Your primary focus will be on managing and maintaining systems like B-One and FactSet (SPAR/PA), while also supporting the integration of proprietary databases for downstream reporting. Key stakeholders include Portfolio Managers, Sales and Marketing teams, Senior Management, and Local Business Units.

Core Responsibilities:

• Maintain and support performance systems, including B-One and FactSet (SPAR/PA).
• Perform data reconciliation between performance systems to ensure accuracy.
• Manage system setups, configurations, workflows, and data checks within performance systems and analytics workflows.
• Investigate and resolve issues in performance workflows by identifying root causes, engaging stakeholders, and driving resolutions.
• Escalate critical issues, process gaps, or inaccuracies promptly as required.
• Collaborate with stakeholders to redesign process flows and ensure optimal system performance.
• Provide responses to queries related to fund and benchmark returns, asset returns, and attribution results.
• Ensure all procedures are documented and communicated effectively.
• Identify opportunities for process improvements and implement automation where applicable.

Experience and Qualifications:

• 5 years of experience in maintaining performance or attribution systems, with a focus on performance analysis and investment risk analysis.
• Hands-on experience with FactSet Systems
• Experience in system implementation or migration within performance/attribution systems is advantageous.
• Bachelor's degree in Finance, Accounting, Economics, Mathematics, Computer Science, or a related field.
• Solid understanding of portfolio performance calculations, risk analytics, and financial instruments, including derivatives.
• Proficiency in Excel and SQL queries.
• Strong technical skills in Python, C#, and VBA for data transformation and workflow automation.
• Professional certifications such as CIPM or CFA (or currently working towards them) are preferred.

This is a unique opportunity to contribute to the success of a high-performing analytics and reporting team while advancing your career in a dynamic and challenging environment.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at [email protected] with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502 | EAP Registration No: R2095054

About Company

Valor Organization is a Sales and Marketing firm committed to driving growth and expanding market share for its clients. With expertise across diverse industries, the company focuses on simplifying complex communication to ensure clarity and impact. Their mission is to empower clients by ensuring their messages are effectively conveyed, their brands are prominent, and their audiences truly connect with their vision.

Full Job Description

This is a full-time, on-site opportunity for Events and Marketing Ambassadors in Singapore. The role encompasses overseeing event management and marketing initiatives, boosting brand awareness, executing promotional campaigns, and working closely with cross-functional teams to drive engagement and expand outreach.

What we do:

• Increase brand awareness and market share of our client

• Develop your communication skills

• Build your leadership capabilities

Opportunities we offer:

• Global travelling opportunities

• Personalized mentorship and guidance

• Leadership development opportunities

Who we are looking for:

• Keen to learn, self-driven individuals

• Team player with entrepreneurial mindset

• Good interpersonal skills

• Creative thinking and problem-solving skills

• Proven experience in event planning (bonus!)

Looking for Your Next Challenge? We Want You on Our Team!

Interested candidates can apply now

The main purpose of the Consultant Care Specialist is to deliver world-class Customer Service to our Project Experts. You will give all new consultants a warm welcome to our business, ensuring they have key information needed for their project and act as the first point of contact for queries throughout their project lifecycle.

HR Support

• Onboarding of all new consultants – collection of compliance documentation and contract issuance.
• Issue employee handbook and company policies, ensuring that consultants have all information about working at CMC.
• Leave management and reporting
• Issuance of employment letters, upon request
• Provide MOM support for EP & SP applications/renewals and MOM reports
• Main point of contact for queries in relation to payroll, leave and medical insurance.
• Offboarding and exit letters where necessary

Sales Support

• Generation of client quotations for PO generation
• Coordination of Project renewals
• Post project meetings
• Creation of reports as necessary
• Any other ad hoc tasks as appropriate

We are Korean Style restaurant dedicated to delivering high-quality dining experiences. We are now looking for a dynamic and experienced professional to join our team as a Marketing & Brand Management Specialist, focusing on marketing promotion, outlet operations, and brand development.

Position: Marketing & Brand Management Specialist / Maeketing Manager

Key Responsibilities

1. Marketing & Promotion : Plan and execute online and offline marketing campaigns to increase brand visibility. Manage social media platforms, create engaging content, and enhance audience interaction.
   
2. Brand Development : Assist in formulating brand strategies to ensure a consistent and enhanced brand image. Develop marketing materials, promotional content, and brand-related documents.
   
3. Franchise Support : Provide operational and marketing support to franchise partners. Assist franchise stores in improving their marketing strategies and operational processes to maintain brand standards.
   
4. Outlet Operations : Oversee daily front desk operations to ensure smooth customer service. Coordinate with the front desk team to handle customer inquiries and feedback efficiently.
   

Requirements

1. Diploma or degree in Marketing, Business Administration, or related fields.
2. At least 2 years of experience in marketing or brand management in the F&B industry, with prior experience in franchise management being a plus.
3. Strong communication, planning, and execution skills, with the ability to independently manage projects.
4. Proven team management skills and the ability to coordinate internal and external resources effectively.
5. Proactive, innovative, and able to work under pressure.

BYD by 1826

Job Overview:

As an Automotive Leads Engagement Specialist, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling of appointment, changing of appointment and other duties. You will provide a high level of customer satisfaction in all interactions.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries related to automotive products and services via phone, email, whatsapp.
• Information Provision: Offer accurate information on BYD vehicle and service procedures.
• Appointment Scheduling: Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.
• Record Keeping: Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
• Product Knowledge: Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
• Escalation: Identify and escalate complex or unresolved issues to senior support as needed.
• Feedback Collection: Gather and document customer feedback to help improve automotive services and address recurring issues.
• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and resolution of their concerns.

Required Skills:

• Automotive Knowledge: Strong understanding of automotive systems.
• Communication: Excellent verbal and written communication skills to clearly convey information and support.
• Customer Focus: Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
• Problem-Solving: Strong analytical skills to diagnose and address complex automotive issues.
• Attention to Detail: High level of accuracy in documenting customer interactions and issues.

Qualifications:

• Education: High school diploma or equivalent; additional coursework or certification in automotive technology or a related field is preferred.
• Experience: Previous experience in automotive customer service, technical support, or a related role is highly desirable.
• Certifications: Relevant certifications such as ASE (Automotive Service Excellence) are a plus.

Work Environment:

• This role may involve working in an office environment, remotely, or a combination of both, depending on company policies.

Amdocs Singapore Pte Ltd

Overall responsibility for one or more large-scale activity. Building and being responsible for the unit's strategy and roadmap to achieve interpersonal business, operational and delivery goals as well as end-to-end management of the testing engagements, including professional, financial and HR aspects.
Support multiple customers during project lifecycle by ongoing matrix and complicated team/task management.

What will your job look like?

You will:
• Lead sophisticated Infra team/tasks in matrix environment with diverse variety of tasks/challenges
• Interact and work with multiple infra and IT teams as part of environment setup, maintenance and support
• Act as the liaison with different functions to ensure that there are uniform and streamlined processes in the unit.
• Provide professional mentorship and coaching to project management and development teams, implementation groups as well as customer architects - internal and external Amdocs customers, including partners without database understanding.
• Ensure the detailed handover between shifts and monitor and publish the SLA achievement by keeping track of all significant metrics.
• Ensure timely resolution or critical issue within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding, communicating promptly on progress, and handling customers with a professional demeanor.
• Evaluate new technologies to meet business needs or to tackle business problems
• Build open lines of communication and develop processes and programs, that will encourage a multi-cultural team to achieve unit goals. Drive interpersonal integrity and assure excellent delivery across all regional engagements by enabling and promoting standard tools and practices used in the organization as well as drive out-of-the-box solutions that include introducing improvements to further build positive efficiency across operations.
• Perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• Perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on).
• Report and properly document errors that are detected.
• Deploy and configure solutions in the cloud.
• Automate cloud operations, develop infrastructure automation scripts and participates in the continuous improvement of cloud solutions.
• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solution
• Administer and maintain servers across virtual platforms.

All you need is...

• Experience as Integration Engineer in different stages of SDLC (Software Development Process)
• Proficiency in Shell Scripting and Automation
• Well Verse with AWS Cloud & Microsoft Azure Cloud.
• Good knowledge of UNIX/Linux Server platform
• Deep understanding of the middleware technologies (Web Logic, WebSphere, IBM MQ Series, Oracle Tuxedo) and basic database technologies
• Proven experience with CC (Configuration Control) tools
• Bachelor's degree in Computer Science, Engineering or a related field

Interested Applicants: Please Submit your Online Application thru: https://jobs.amdocs.com/careers/job/563430999847921

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are seeking a detail-oriented and highly organized individual as a IT Coordinator (Banking), to support the Network & Hosting Team of our client in Singapore, which is a top global investment bank.

In this role, you will be responsible for coordinating the timely and accurate delivery of network and hosting infrastructure equipment to data centers, warehouses, and other critical facilities of the bank. You will work closely with vendors, logistics teams, and internal stakeholders to ensure that all deliveries are processed efficiently, and items are received accurately.

Key Responsibilities

Delivery Coordination:

• Oversee the end-to-end logistics of equipment deliveries to data centers, warehouses, and other relevant locations.
• Coordinate with internal teams to ensure timely ordering and procurement of required items, ensuring all equipment is ordered according to project specifications.
• Track and monitor the status of orders and shipments, ensuring that deliveries are on time and accurate.

Vendor and Supplier Management:

• Liaise with vendors, suppliers, and third-party logistics partners to manage orders, deliveries, and any issues or delays.
• Ensure that vendor documentation (such as invoices, packing slips, etc.) is complete and accurate.
• Track vendor performance and report any discrepancies or issues that may impact delivery timelines.

Data Center Access Coordination:

• Request and manage access passes for entry into data centers, ensuring that all passes are prepared and ready for delivery teams.
• Work closely with security and facilities teams at data centers to ensure that delivery teams and equipment are properly authorized for entry.
• Ensure compliance with all data center protocols regarding access, safety, and security.

Delivery and Equipment Verification:

• Ensure that all equipment and shipments are verified upon delivery, checking for accuracy against purchase orders, shipping manifests, and packing lists.
• Document any discrepancies or damages in delivery, escalating issues as needed to the relevant teams for resolution.
• Perform initial inspections and quality checks to ensure that items received are in good condition and meet project requirements.

Logistics Documentation:

• Maintain detailed and organized records of all logistics-related activities, including delivery schedules, vendor communications, and access permissions.
• Report on logistics performance and provide feedback to relevant teams for continuous improvement.

Stakeholder Communication:

• Act as the primary point of contact for all logistics-related queries from internal teams, external vendors, and data center personnel.
• Provide regular updates on the status of deliveries, ensuring all stakeholders are informed of any issues or delays.

Other Duties:

• Perform additional duties and responsibilities as needed to support network infrastructure projects and hosting operations.

Requirements:

• Bachelor’s degree in Business, Logistics, Information Technology, or any other field
• Relevant experience is not required but will be an advantage
• Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with internal teams and external vendors.
• Attention to detail and accuracy in handling equipment deliveries and documentation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Qualifications

• Relevant experience in logistics coordination, vendor management, or similar roles, in a network, IT, or data center environment will be an advantage
• Familiarity with data center operations, network infrastructure, and hosting environments (advantageous).
• Experience working in data center or network infrastructure environments.
• Knowledge of industry-standard logistics practices and shipping methods.
• Familiarity with vendor management and procurement processes.
• Experience in coordinating equipment deliveries in high-security environments.

Working Conditions

• Office and data center environment.
• Occasional travel to data center locations may be required.
• Ability to work outside of normal business hours (Saturday or after 6pm) is required for the role to coordinate deliveries or handle urgent requests.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description:

As a member of the Live Event Production & Technologies team this role will work in a fast-paced, cross-functional environment. The Production Manager collaborates with stakeholders, vendors, executive leadership, Customer’s Studios and global technical teams to manage projects from intake to final program reconciliation. The role includes content development and design (creative, content, video, run of show, technical requirements, resourcing crews) and delivery of an experience that meets the client objectives leveraging the tools we have available in-house.

Responsibilities:

Define and execute the production strategy and project plans for each project, directly or collaborating with various teams; Define, obtain, and manage structured feedback and approvals to ensure that deliverables are being reviewed against established project objectives by all necessary stakeholders, including clients, project teams, and other creative teams; Provide collaborative creative and artistic direction on projects to ensure that the client’s unique business objectives are met; Develop and create concepts based on the client’s business requirements while maximizing messaging effectiveness. Generate and maintain production/technical documents (run of show, production/crew schedule, rehearsal schedule, breakout flow, presentation and video specs, presenter specs, etc.). Write creative briefs that clearly articulate communication objectives and success criteria to inform and direct work and creative development; Be a good steward of the Company’s spending and resources; Be conscious of the sustainability and environmental impact of our work Operate and manage Audio and Video Production Equipment and Software including NDI technology Consult and manage Live/Hybrid/Virtual Event Production, Virtual Event Portals, Encoding Hardware/Software, CDN solutions Collaborate with the Digital Workplace team to continuously evaluate new features of our digital products and determine where we have feature gaps that need to be added to the roadmap Ability to operate and run meetings effectively in potentially high stress situations Ensures back-up plans are in place for each production Classified - Confidential Ability to pivot and be flexible on production in the case of technical errors or last minute run of show changes while maintaining a seamless front-end experience for employees

Job Qualifications:

Experience working with Microsoft products preferred (Teams Meetings & Events, Yammer, Stream, SharePoint) Experience managing Unified Communication Tools preferred (web and video conferencing, mobility, desktop sharing, instant messaging) Experience with Hardware and Software Encoders (Tricaster, Wirecast, vMix, OBS) preferred Experience with network configuration and support preferred Strong interpersonal skills Proactive approach to work Strong communication skills Strong process and detail orientation High level of initiative and assertiveness

Results oriented Ability to coordinate and leverage resources to deliver against objectives Creative problem-solving skills Project Management skills Strong teamwork and collaboration skills Requirements: • Bachelor’s degree preferred • 5 - 10+ years of experience working as a meetings and event producer or related • Experience working with agile methodology and routines • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate requests with stakeholders, managing conflicting requests and priorities • Demonstrated effectiveness in working cross-functionally to deliver products/services • Excellent verbal, written, and presentation communications skills. • Excellent interpersonal skills – can build relationships and lead and influence across a large, highly networked organization • Experience working in a complex organization • Self-starter with a problem-solving mindset; ability to work with minimal supervision, and to effectively delegate work to others

Skills:

Live Production, Microsoft Teams, Microsoft Stream, Encoding, Live Events, Audio Visual, Unified Communications. NDI, Networking, Agile

Travel : 0-25%

Driven by our passion for spreading joy and unleashing limitless creativity in the world of gaming, our goal is to establish a game studio right here in Singapore. Our dedicated focus lies in crafting casual mobile games that deeply immerse players in incredibly enjoyable experiences!

We eagerly welcome humble yet ambitious individuals to join us on this thrilling journey!

Responsibilities

• Manage the full recruitment lifecycle, including sourcing, screening, and engaging top talent.
• Collaborate with business teams to identify key skills, backgrounds, and attributes for ideal candidates, quickly understanding hiring needs.
• Source talent using a variety of creative techniques and platforms.
• Manage the recruiting pipeline, including assessing resource needs, coordinating recruiting events, sourcing activities, and managing referral processes.
• Build and nurture relationships with local universities and institutes to attract top talent.
• Create, build, and maintain networks of potential candidates for future roles.
• Maintain clear communication with business departments, ensuring timely follow-ups on recruitment results and feedback.
• Integrate new hires into the company and ensuring they feel valued from day one.
• Create a positive and motivating work environment that enhances employee satisfaction and well-being.
• Ensure alignment between HR practices and business objectives to drive company performance.

Requirements

• Bachelor Degree in relevant field.
• Strong interpersonal skills with the ability to build rapport quickly with team members, stakeholders, candidates, and communicate effectively at all levels of the organization.
• Detail-oriented, highly organized, and a resourceful team player with a strong sense of urgency.
• High ethical standards for handling sensitive and confidential information.
• Self-driven, and capable of working independently with minimal supervision.

• Acquire new clients through business development/cold calling
• Source, screen, interview and shortlist potential candidates to match with the client requirements
• Develop and maintain a strong working relationship with clients and candidates

Requirements:

• At least 2 years of proven track records in recruitment, sales, business development or similar experience
• Good understanding of sourcing and recruiting process
• Confident, sales driven and results oriented

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

JOB SUMMARY

We're in search of a dynamic Technical Specialist/Assistant Engineer who's driven and skilled to join our team. Your main responsibility will be to offer technical assistance to both contractors and customers, ensuring our systems run smoothly. If you excel in fast-paced settings and love tackling challenges, this role is perfect for you.

We offer comprehensive on-the-job training to enhance your skills and knowledge, ensuring you stay up-to-date with the latest industry advancements. At our company, we believe in providing a supportive and nurturing environment that encourages personal and professional growth.

JOB RESPONSIBILITIES

• Provide technical support to contractors/customers, assisting them with any technical queries or concerns.

• Conduct site measurements and evaluate system performance to identify areas for improvement and optimization.

Undertake ad-hoc assignments as required, demonstrating flexibility and adaptability in your work.

EDUCATION and EXPERIENCE

• Possess a Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a similar field.

• Experience with ACMV including troubleshooting and Building Management Systems (BMS) would be advantageous.

JOB-RELATED SKILLS & PRE-REQUISITES

• Good command of English, speaking and writing and computer literacy.

• Results oriented with the ability to define problems, exhibit sound judgement, and take initiative to develop alternative solutions rationally and independently.

• Excellent communication and interpersonal skills to effectively interact with contractors/customers, providing them with the best possible technical support.

• Strong analytical thinking to diagnose and resolve technical issues promptly and efficiently.

• Possess a valid Class 3 or 3A driving license, which will be an advantage.

Able to work both independently and collaboratively as a valuable team player.

Position Overview:

We are looking for a proactive and organized individual to join our legal team as a Legal Executive / Specialist (Contracts). This entry-level role is ideal for fresh graduates or individuals with minimal experience, including those without a legal background, who are eager to learn and contribute to a fast-paced, dynamic environment. The successful candidate will support the legal team in ensuring compliance with contractual obligations, managing documentation, and facilitating seamless communication with internal and external stakeholders.

Key Responsibilities:

• Provide comprehensive administrative and technical support to the legal team, including calendar management, expense processing, and correspondence handling
• Filing and organisation of confidential legal documents (both physical and digital)
• Maintain department calendars and monitor time-sensitive deadlines for legal matters
• Coordinate and liaise with internal and external stakeholders to obtain / retrieve necessary information / documents / approvals
• Translate legal documents from English to Chinese and vice versa
• Conduct research and prepare relevant materials as may be required by in-house Legal Counsels
• Support the legal team in various ad-hoc initiatives and general office management tasks

Requirements:

• Education and Background:
  • Diploma in Law or Bachelor’s Degree in any field
  • 1 to 2 years’ relevant administrative experience (legal / corporate fields are preferred but not mandatory)
• Skills and Attributes:
  • Strong organizational and time-management skills
  • Keen attention to detail and meticulousness
  • Good communication and interpersonal skills, fluent in English and Chinese
  • A positive attitude, willingness to learn, and adaptability to new challenges
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook)

Why Join Us?

• Learning Opportunities: Gain hands-on experience under the guidance of experienced legal professionals
• Supportive Environment: Work in a collaborative and nurturing team that values growth and development
• Career Development: Build a strong foundation as legal executive and advance your legal career

If you feel that your experience and professionalism can make an impact with us and are excited to grow with us, we would love to hear from you!

Job Description

• Assist the Product Manager or Lead in planning and execute day-to-day game operation tasks

• Localize and execute initiatives and events for the game in multiple countries

• Manage game-related projects by working closely with the internal teams

• Review and analyze key game metrics and contribute to operation strategy-setting

• Use analytics to drive key success metrics related to revenue generation and user growth

• Evaluate and recommend growth, monetization or retention plans by identifying potential outcomes and returns

• Establish partnerships to deepen and strengthen engagement with the community

• Monitor player sentiments and community feedback

• Translation and proof reading of project documents

• Communicate with overseas and local product teams

• Control project quality and resolve the problems effectively

• Translating various content from English to Korean and vice versa.

Requirements

• Minimum 3 years of relevant working experience in similar capacity

• Strong interest and passion in gaming

• Experience in launching and managing PC or mobile game

• Strong logical thinking, analytical and problem-solving skills

• Able to handle multiple tasks in an organized manner and deliver under pressure

• Excellent written and verbal communication skills.in Korean and English (to liaise with Korean and English clients) is priority