#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Bachelor's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

Summary of Job

This position responsible for the organization’s overall IT infrastructure, operational management, and related projects that supports in daily operations. Models and acts in accordance with organisation’s guiding principles.

Responsibilities and Duties

Responsibilities and essential job functions include but are not limited to the following:

• Ensure that all IT Infrastructures, operations, and security services operate smoothly without interruption

• Deal with Tier 2/3 problem-solving in a timely efficient manner

• Availability for 24x7 standby on critical issues/incidents

• Maintain and administer IT Infrastructure Systems/Network, Cyber Security Services, clouds, and other off premises hosted environments.

• Improvise overall IT Infrastructure's services management, ensuring proactive monitoring & action plan are taken and implemented accordingly.

• Maintain IT Infrastructure Systems/Network inventory & lifecycle.

• Review and ensure Network/Systems is compliant with IT Security, including firewall management, vulnerability assessment, firmware upgrade, and etc.

• Involve in IT technical projects such as tech refresh and software upgrades.

• Plan and procure hardware and software including renewal of licenses.

• Create and maintain IT/policy documentation, including in-depth data flow documentations.

• Third level end user support in IT related matters

• Collaboration with other technical service teams to manage, maintain, and resolve complex IT services. For Critical or more complex issues, participates in collaboration with peers to resolve cross-domain infrastructure issues

• Perform server performance tuning, including monitoring servers and taking corrective action to maximize server uptime, including disk drive capacity within defined limits, network connectivity, virtualization, process monitoring, and control, memory utilization, performance, and hardware/software monitoring.

• Provide server security with respect to implementing security measures and designs to protect individual server hosts from unauthorized access.

• Handle audit requirements

Knowledge, Skills and Abilities

• Degree in Computer Science, Engineering or equivalent

• 5 years of experience in a System/Network/IT Security role

• Able to handle

o Windows and Linux Server environment

o VMWare/server virtualization environments, VMware hosts, clusters, vCenter, vSAN, NSX-T networking & security

o cloud technology, particularly Microsoft 365, MS Azure, Google Cloud and/or AWS

o Antivirus, patch management, vulnerability assessment and management.

o Microsoft System Administration, including active directory, Azure AD, DNS, and etc.

o LAN,WAN,VLAN,SDWAN design, implementation, and operation is an added advantage

• Infrastructure IT services management in SLA management, proactive monitoring, mitigation action plans, preventive plan, change management, and other IT governance and processes.

• Self-motivated and balancing multiple priorities and meet deadlines.

• Ability to carry out work independently as well as in a team.

• Experience in managing and implementing security configuration.

Astek is proposing an opportunity for Application Specialist (Trading and Supply Chain) to support our project based in Singapore.

Responsibilities

· Provide application production support for Supply Chain and Trade Finance applications within Asia Pacific (Singapore, Hongkong and India).

· Responsible in supporting a full range of applications and to ensure a stable and resilient production environment for the business and operations.

· Provide support among the users, management team, and other stakeholders and troubleshoot and diagnose functional and technical issues in the production environment

· Perform and coordinate regular patching maintenance activities and sanity test.

· Release deployment with respect of change process and standardize deployment steps.

· Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.

Requirements

· Bachelor’s Degree in Computer Science or any IT related degree.

· At least 5 years of work experience in IT and application support preferably in Supply Chain and Trade Finance applications.

· Demonstrate a combination of technical and functional skills together will excellent communication and interpersonal skills.

· Experience with various technologies such as Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.

· ITSM tool: ServiceNow

· A good level of understanding of infrastructure concepts: System/Network/Application Architecture Diagrams, Virtualization, Physical / Virtual Servers, Networks, Storage, Security

· Able to understand Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP etc

· Database performance & SQL tuning experience is a plus.

· Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

· Flexible to work in shift, weekend or public holiday and on-call support.