INNOGENE KALBIOTECH PTE LTD is a Company that develops and commercialises innovative drugs and diagnostics.

INNOGENE KALBIOTECH PTE LTD is a subsidiary of PT KALBE FARMA TBK in Indonesia, today's largest publicly-listed Pharmaceutical Company in South East Asia.

PT KALBE FARMA TBK was named one of the 'Most Admired Companies' 2014 by Fortune Indonesia.

PT KALBE FARMA TBK also received an award from the Asia Money Award 2016 in Corporate Governance 2015, Indonesia.

PT KALBE FARMA TBK hosts the biennial Dr Boenjamin Setiawan Distinguished Lecture Series.

INNOGENE KALBIOTECH PTE LTD was awarded 'Asia Pacific Emerging Company of the year 2010' on Oncology by Frost & Sullivan, 'The Most Innovative Biotech' Award in the 2nd Annual Biopharma Asia Industry Awards by BioPharma Asia in 2012 and also '2012 Frost & Sullivan Asia Pacific Fastest Growing Home-Grown Company in Oncology Care' by Frost & Sullivan at the Asia Pacific Best Practices Awards in 2012.

PRIMARY OBJECTIVE

To achieve the sales objectives, eg Sales Targets and Return on Sales Investments (ROSI) and promote our Pharmaceutical products.

REPORTING TO

Reporting to the Director.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establish and maintain relationship with Doctors and Key Opinion Leaders through scientific discussion related to the information and latest scientific updates on Company's oncology products.
• Monitor commercial stocks availability and distribution of Company's Pharmaceutical and oncology products in his/her respective coverage territories.
• Develop and maintain product and medical knowledge.
• Make call plans and execute.
• Visit Log Book and follow up the records.

KNOWLEDGE AND SKILLS

EDUCATION

Bachelor Degree in Life Sciences, ( Medical/Pharmacy/Biomedical/Biotechnology ) - ( At least 2nd class Honours)

EXPERIENCE

1 to 2 years of proven sales record in Oncology area. Similar industry working experience in Oncology products is A must.

PERSONAL ATTRIBUTES

Core Dimensions :- Building Trust, Continuous Learning, Service Focus

Selection Criteria :- Analysis, Managing Work, Self-initiative

Development Criteria :- Teamwork, Communication, Adaptability

EXTENT OF PUBLIC CONTACT

Demonstrate good communication and relationship skills to all employees within the Organisation, Doctors, Key Opinion Leaders, Pharmacists and other external customers.

WORKING CONDITIONS AND ENVIRONMENT

Able to be outstation for work and extended working hours may be necessary.

STRICTLY ONLY SINGAPOREANS NEED APPLY

INTERESTED CANDIDATES SHOULD CONSIDER THE LOCATION OF OUR OFFICE, AT BUKIT BATOK CRESCENT, BEFORE SUBMITTING THEIR CV.

Please provide all the following important informations in your CV :-

1. That you have the required Medical Sales experience in Pharmaceutical and Oncology products and is accustomed to meeting Medical Personnels at the hospitals

2. Reasons for leaving all previous and current employment

3. Last drawn and current gross basic monthly salary

4. Expected gross basic monthly salary

5. Date of availability and notice period

6. In your CV, to show evidence of successful and proven value-added selling, contract negotiations and contract compliance. Keep it to a maximum of 3 pages

7. Confirm that you have a valid Singapore Driving Class 3 Licence

Candidates who have submitted their CVs previously need not re-apply.

Candidates are advised to read and understand the job responsibilites and our requirements carefully before applying for this position.

Interested candidates must forward their CV to :-

[email protected] AND [email protected]

WHY JOIN US ?

At Innogene Kalbiotech Pte Ltd, we believe in developing our staff to the fullest potential but you must demonstrate initiative, good inter-personal and communication skills. You must also contribute teamwork, customer centric focus, an innovative spirit and personal excellence.

The Role

We are seeking an experienced board-certified Avian & Exotics Specialist with a strong background in exotic animal practice. The ideal candidate will have a relevant specialist board certification and veterinary medicine degree and be eligible to obtain a veterinary license from the Agri-Food & Veterinary Authority of Singapore (AVS). This role requires someone with demonstrated specialized knowledge in exotic animal medicine.

Key Responsibilities:

• Thorough medical examinations: Conduct thorough physical examinations to assess the overall health and identify any abnormalities in exotic patients.
• Perform and interpret diagnostic testing: Performing and interpreting diagnostic tests, such as blood tests, radiographs, and collaborating with our ultrasonographers and imaging team if advanced imaging is required.
• Plan and execute appropriate treatment: Developing treatment plans and overseeing the team to ensure treatments are carried out appropriately, for both outpatients and inpatients.
• Surgical procedures: Perform surgical procedures as indicated for exotic animals. Collaborate with our anaesthesia team to administer appropriate anaesthesia and analgesia for exotic patients.
• Preventative care: Administering vaccinations, providing nutritional and husbandry advice.
• Emergency care: Responding to exotic animal emergencies directly or via our 24/7 emergency team
• Behavioural consultations may be required: for example, feather-plucking in birds or barbering in rodents
• Administrative tasks: Maintain detailed and accurate medical records for all patients, ensuring compliance with clinic protocols and regulatory requirements. Contribute to department protocols and policies as required.
• Commitment to continuous learning: Stay updated with advancements in exotic animal medicine through ongoing education and professional development.
• We offer a competitive remuneration package of total gross $16,000 to $20,000 per month for the successful candidate.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We require a full-time teacher to work in the Languages & Classics Faculty who can teach Spanish across the full 11-18 age range. The school offers Spanish at A Level and IB (Higher and Standard level) and, whilst it is not a pre-requisite, experience in either port-16 pathway, would be an added advantage. The Faculty is committed to the use of Technology for Learning, so an interest and experience in this methodology is also desirable.

Key Responsibilities

1. Teaching and Learning

• Possess a deep and fluent knowledge of what makes a difference to student learning, in line with the Senior School Inspired Learners Vision.
• Ensure the thorough implementation of subject specifications, schemes of work, assessment policies and reporting procedures.
• Create opportunities for students to develop confidence in the subject through carefully planned and managed activities.
• Support a departmental and whole school culture of innovation that includes varied and exciting teaching approaches, technological integration and thoughtful evaluation of teaching and learning.
• Possess the experience and flexibility required to teach a range of skills, topics and ability levels.
• Possess the experience and flexibility required to teach either pathway (A level or IB) in the Sixth Form.

2. Planning & Development

• Take advantage of some of the many opportunities for professional development offered by Tanglin.
• Take responsibility for their own professional development, and that of colleagues, by occasionally leading departmental or faculty inset or department meetings in an area of expertise.
• Assist the AHOF/HOF in identifying areas for development in Spanish within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of the schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different students.
• Support a school culture of innovation that includes technology integration.
• Be supportive of and open to the frequent change that characterizes a school such as Tanglin.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence students’ attitudes positively towards Spanish.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to Languages and Classics Faculty policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden students’ experiences and contribute to the general life of the school.
• Embrace the School’s commitment to creating a diverse and inclusive environment.

6. Communication and Liaison

• Help to establish a love of language learning through your own enthusiasm for the subject.
• Contribute wholeheartedly to Spanish department activities.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of student records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Spanish.
• Contributing to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community in order to extend the study of Spanish and enhance teaching and learning.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

We are seeking for a Senior Specialist, Marketing Campaign for our client, a market leader in the consumer business space. He/she will oversee retention and acquisition marketing campaigns & is expected to be familiar with SQL & Tableau. Should you be a trailbrazer with a knack for creativitiy & is ready to make an impact in a dyanmic organization where employees voices are highly valued, do apply in the link below.

Responsibilities

• Lead the development of comprehensive marketing campaigns from concept to execution, ensuring alignment with business goals and target audiences.
• Collaborate with senior leadership to define key performance indicators (KPIs) and campaign objectives.
• Drive market research and audience segmentation to inform campaign strategy and content creation.
• Oversee the end-to-end execution of marketing campaigns across multiple channels (digital, email, social media, events, etc.).
• Ensure timely delivery of campaign assets and materials, working closely with internal teams and external partners
• Monitor campaign performance in real time, identifying optimization opportunities and making adjustments to maximize effectiveness.
• Work closely with the creative, content, digital, and analytics teams to develop engaging campaign assets that resonate with target audiences.
• Partner with the sales and product teams to ensure campaigns are aligned with product launches and sales initiatives.
• Coordinate with external agencies and vendors to support the successful execution of large-scale campaigns.
• Analyze campaign data and performance metrics to provide actionable insights and recommendations for future campaigns through post-mortem analysis
• Generate regular reports on campaign performance, highlighting successes, challenges, and areas for improvement.
• Ensure the continuous testing of new strategies and tactics to improve ROI.

Requirements

• Bachelor’s degree in Marketing, Business, or related field.
• Minimum 5 years of experience in consumer marketing, with at least 2 years in a campaign management role.
• Proven experience in creating and executing successful multi-channel marketing campaigns.
• Strong knowledge of digital marketing platforms (Google Analytics, SEO, SEM, SQL) and experience with Tableau.
• Strong project management skills, with the ability to handle multiple campaigns and deadlines simultaneously.
• Excellent communication skills, both written and verbal, with the ability to present complex ideas clearly to different stakeholders.
• Data-driven mindset, with the ability to interpret analytics and adjust campaigns for optimal results.

Interested candidates may email your resume to Alycia Lim ([email protected])

We regret to inform that only shortlisted candidates will be notified.

Alycia Lim Hui Choo

[email protected]

EA License No.: 23S2032 | R24124179

Job Overview

We are looking for a highly motivated Product Development Specialist to join our efforts to develop speciality functional ingredients that enable the production of tasty, affordable and healthier meat alternatives. These proprietary ingredients include a cell-based meat flavouring oil and a meat cut alternative that are underpinned by our proprietary technologies, which are described in more detail here: https://www.antsinnovate.com/technology

As a Product Development Specialist, you will report to and work closely with the Chief Technology Officer to identify, prioritize and design key activities that align with Ants Innovate’s commercialization goals. You may carry out these activities as an individual or as part of a team, and where appropriate, organize and lead a team effort to perform specific activities. The key measure of success of a Product Development Specialist is the successful development of functional ingredients from laboratory to commercialization.

Responsibilities and Duties

• Product development of functional ingredients, including end-product prototyping, quality and safety evaluations, and production scale-up.
• Develop novel or improved functional ingredient characteristics using both analytical and sensory methods (with supervisor and R&D team).
• Develop and update Standard Operating Procedures (SOPs) for validated production methods and processes.
• Support sample tasting sessions and product demonstrations.
• Maintain proper documentation to support product costing, scale-up and manufacturing.
• Perform regular house-keeping of the laboratory/test kitchen.
• Perform ad-hoc, business-related duties that are assigned by the supervisor and not explicitly spelt out in the job description.
• Participate actively in all required internal and external meetings and provide weekly updates of progress to the team.

Qualifications and Experience

• Degree or Diploma in Food Science & Technology or a relevant field of study. Fresh graduates are welcome to apply.
• Relevant certifications in Food Safety and Hygiene and/or Food Preparation are advantageous.
• Prior knowledge or experience in any of the following areas is advantageous: food manufacturing process design, recipe formulation, texture profile analysis, rheology, nutritional analysis.
• Proficiency in spoken and written English. Ability to speak Mandarin is advantageous.

Personal Characteristics

• Effective verbal and written communication skills.
• Excellent problem solving and analytical skills.
• Meticulous, well-organized and detailed-oriented.
• Able to work independently and in teams.
• Mentally agile, able to manage tight timelines and competing priorities with team support.
• Highly motivated, proactive in achieving company goals.
• Good interpersonal skills and receptive to constructive feedback.

Applications

Please include a cover letter, CV (including personal particulars, academic and employment history), copies of academic transcripts and university certificate, and the contact information of 3 referees in your application. Only shortlisted candidates will be notified.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We require a full-time teacher to work in the Languages & Classics Faculty who could teach across the full 11 – 18 age range in Chinese. The school offers A Level and IB Chinese (Higher and Standard level) and experience in either post-16 pathway would be an added advantage. The Faculty is committed to the use of Technology for Learning, so an interest and experience in this methodology is a also desirable.

Key Responsibilities

1. Learning & Teaching

• Ensure that lessons are planned in appropriate detail and are delivered in line with the high expectations that inspire, motivate and challenge pupils.
• Manage an effective, enthusiastic and safe learning environment.
• Differentiate lessons according to the abilities and learning needs of individual students.
• Promote independent and active learning by adopting teaching and learning strategies which develop the competence and confidence of every student.
• Seek to develop students’ attributes through the Tanglin Learner Profile, as well as seeking opportunities to develop their own attributes through that framework.
• Ensure the thorough implementation of subject specifications, teaching schemes, assessment policies and reporting procedures.
• Create opportunities for students to develop confidence in the subject through carefully planned and managed activities.
• Support a departmental and whole school culture of innovation that includes varied and exciting teaching approaches, technological integration and thoughtful evaluation.
• Possess the flexibility required to teach a range of texts, topics and ability levels.
• Possess the flexibility required to teach either pathway (A level or IB) in the sixth form.

2. Planning & Development

• Take responsibility for at least one aspect of the Chinese curriculum development each year, following discussion and negotiation with department leadership team (eg creation of new scheme of work and associated schemes of assessment; drafting of departmental policy; organisation of trip).
• Assist the Chinese department leadership team in evaluating and developing the Mandarin curriculum.
• Take advantage of some of the many opportunities for professional development offered by Tanglin.
• Take responsibility for their own professional development, and that of colleagues, by occasionally leading departmental or faculty inset or department meetings in an area of expertise.
• Assist the AHOF/HOF in identifying areas for development in Chinese within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different pupils.
• Assist HOF/AHOFs in adapting curriculum content and methods of teaching and examining as appropriate.
• Support a school culture of innovation that includes technological integration.
• Be supportive of and open to the frequent change that characterises a school such as Tanglin.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence pupils’ attitudes positively towards Chinese.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to MFL Faculty Teaching and Learning policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• When required, take on a form tutor role in the Senior School and fulfil the responsibilities of that position.
• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden pupils’ experiences and contribute to the general life of the school.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

6. Communication and Liaison

• Help to establish a love of reading and writing around the school through your own enthusiasm for the subject.
• Contribute wholeheartedly to English department activities such as book week, debating and the public speaking competition.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of pupil records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Chinese.
• Contribute to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community in order to extend the study of Chinese and enhance teaching and learning.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We are looking for a teacher with outstanding subject knowledge and a broad experience of teaching ages 14-18 who can teach Economics at both GCSE and Post-16. The school offers GCSE Economics and Business, A level Economics and Business and IB Economics and Business Management in our dual pathway Sixth Form. The ability to teach Business would be an advantage.

We also welcome applications from Early Career Teachers (ECT).

Key Responsibilities

1. Learning & Teaching

• Manage a lively, enthusiastic, orderly and safe learning environment.
• Deliver the curriculum to assigned classes in accordance with the School’s timetable.
• Differentiate lessons according to the abilities and learning needs of individual students.
• Promote independent learning by adopting teaching and learning strategies which develop the competence and confidence of every pupil.
• Support nurturing the attributes of the Tanglin Learner Profile with its emphasis on ‘balance’ ‘independence’ and ‘resilience’ as key features of student development.
• Ensure the thorough implementation of subject specifications, teaching schemes, assessment policies and reporting procedures.
• Provide opportunities for students to apply and develop the Core Skills of the senior school.

2. Planning & Development

• Assist the AHOF in assessing and developing the Business & Economics curriculum in the school.
• Assist the AHOF/Project Leader in identifying opportunities for Enterprise activities and in delivering enterprise events and challenges.
• Assist the AHOF/HOF in identifying areas for development in Business, Economics & Enterprise within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of the schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different pupils.
• Keep abreast of current developments in Business and Economics and to assist the AHOF in adapting curriculum content and methods of teaching and examining as appropriate.
• Support a school culture of innovation that includes technology integration and the ongoing development of ‘digital citizenship’ awareness.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence pupils’ attitudes positively towards Business & Economics.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to Humanities Faculty policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• When required, take on a form tutor role in the Senior School and fulfill the responsibilities of that position.
• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden pupils’ experiences and contribute to the general life of the school.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

6. Communication and Liaison

• Promote the study of Business & Economics amongst students and parents.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of pupil records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with support staff in respect of administration, support and maintenance issues according to their respective roles.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Business & Economics
• Contribute to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community, including business and industry, in order to extend the study of Business & Economics and enhance teaching and learning.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Singapore Population Health Studies (SPHS) is a large scale population-based health research project by the Saw Swee Hock School of Public Health, National University of Singapore. We are looking for a team player capable of working in a fast-paced environment, and who is service-oriented and good at time management. The role primarily involves performing dual-energy X-ray absorptiometry (DXA) scans on research participants within a health screening centre.

RESPONSIBILITIES
1. Obtain consent from research participants and perform health assessments including anthropometry, blood pressure measurement and ECG (female only).
2. (Upon completion of training) Perform bone densitometry and whole body composition scans on 20 participants per health screening session, keeping to the turnaround time per participant for that procedure.
3. Review images and perform data entry accurately, noting any observation of anomalies.
4. Analyse images and upload to the research database.
5. Perform regular quality control and calibration procedures and maintenance of equipment.
6. Update the inventory of consumables.
7. Ensure the safety and protect the privacy of research participants by adhering to best practices. Reporting of incidents, complaints or adverse events.

Qualifications

• Diploma in life or health sciences and minimum 2 years of any work experience, or degree in life or health sciences.
• Full-time work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.30pm on alternate Sat.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you prefer an academic research setting over a clinical one, enjoy working in a team that manages
different assessment modalities and has a keen interest in helping to build a national biobank for research

Atarah Pharmaceuticals is a pharmaceutical manufacturer, specialising in the production of high-quality customised products such as skin care, nutritional supplements and medical devices. With a focus on innovation, quality, and customer satisfaction, we have established ourselves as a trusted partner for businesses seeking premium cosmetic manufacturing solutions.

Position Responsibilities

• Ensure compliance with applicable SOPs and production requirements.
• Understand and oversee supplier connections with follow-up actions.
• Review supplier documentation for compliance to relevant safety and quality expectations.
• Attends regular department meetings as required or assigned.
• Routinely recognizes and resolves Quality Issues on manufacturing floor.
• Seeks management guidance on complex issues.
• Complete annual supplier verification checklists, confirming expectations have been met and the appropriate Procurement representative is notified with results.
• Review overall performance of each supplier and maintain statistics for each supplier and report the high and low performers to the Senior Management.
• Update the Raw Material Hazard Analysis and COA requirements according to the level of risk.
• Observe and evaluate processes to make decisions on issues relating to quality program adherence and improvement.
• Review new ingredient specifications for compliance against supplier information.
• Ability to work independently with little to no supervision and as a member of the team.
• Assist in developing SOP ’s policies, W.I. policies and programs and production paperwork.
• Manage the Document Control System and maintain all documents to include tracking managing document processes and tracking of procedure training.
• Assist in Training, either onsite or offsite, as directed by the Managing Director.
• Update and create product specifications for all products such as work in progress and finished goods.
• Must be able to review documentation and ensure it is documented appropriately and adequately.
• Handle customer requests such as documentation, samples, etc.
• Perform internal facility audits such as Good Manufacturing Practices (GMP) etc. Individual must be able to track non-conformities and their respective corrective actions.
• Assist in stock receivables and inventory management.
• Assist in external audits and coordinate any follow-up actions required.
• Must adhere to the GMP’s and all other quality programs.
• Wear PPE when required and strictly adhere to all safety procedures.
• Responsible for ensuring work area is clean and organized.
• Serve as a point-person to proactively search out QA solutions internally and externally.
• Perform other duties as assigned.

Qualifications:

• ITE/Diploma/Degree or other related science discipline
• 1 year working experience is preferred
• Knowledge of GMP standard and manufacturing is a plus.
• Good Oral and Written communication skills in English
• Good interpersonal communication skills, good organizational skills

SPD Scientific is a leading distributor of laboratory reagents, instruments and solutions to the lifescience, diagnostics and industrial markets. We are committed to provide high quality products and solutions to improve accuracy and efficiency to laboratories across a wide market segment.

SPD Scientific Pte Ltd is rapidly expanding. As part of our expansion program, we are seeking experienced and high-caliber individual in this newly created role to join us.

The role will be reporting to the Business Entity Manager as a key member of the Sales Team in SPD Scientific. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

• Attending customers’ enquiries and follow-up on requests through phone calls, emails, social media platforms. e.g. handle exchanges/returns by collaborating with other departments
• Establish a strong rapport with customers, handle management of customer order fulfillment and renewal.
• Build a strong rapport with the Sales team to manage the customers’ expectations and anticipate any possible issues that might arise. Able to communicate action plans, escalation, and resolution to customers in a timely manner.
• Run reports, analyze data, develop data for presentation, support and participate in continuous improvement initiatives.
• Work closely with customers to accurately capture purchase order requirements.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2yr experience in customer facing environment with a Customer Service Team (biotechnology industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.
• The successful candidate is expected to be intellectually curious, and results oriented with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, problem solving, and the basics of project management methodologies.

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum 5 years experience working with business Japanese and a good Bachelor's Degree in Jap Language
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application is preferred

Description:

- Berthing & un-berthing vessels

- Container lashing/un-lashing operations on-board vessels

- Coning & de-coning operations

Requirements:

- Must be able to work at height

- Minimum educational requirement of PSLE

- No experience required. Training will be provided.

Benefits :

- Permanent Full-time Position

- Attractive Salary Package & CPF

- Comprehensive training with allowance.

- Career Growth Opportunities

Job Title: Client Care Specialist

Industry: Fashion E-Commerce
Employment Type: Permanent

Role Overview

We are seeking a dedicated Client Care Specialist to manage customer inquiries and concerns for our direct-to-consumer (DTC) fashion e-commerce business. The role involves handling inquiries, processing orders and modifications, and escalating issues as needed through various communication channels. Success in this role requires a customer-centric attitude, problem-solving skills, and proficiency in using computer systems.

Key Responsibilities

• Serve as the primary point of contact for customer queries, ensuring prompt and effective resolution while maintaining high service standards.
• Build and maintain strong customer relationships by delivering exceptional service at every interaction.
• Develop a comprehensive understanding of the company’s products and services to address inquiries effectively.
• Maintain a professional, empathetic, and positive attitude in all customer interactions.
• Handle order processing, modifications, applications, and requests with accuracy and efficiency.
• Record and track customer interactions, transactions, and feedback to ensure seamless issue resolution and process improvement.
• Collaborate with internal teams to resolve complex issues and provide feedback for service enhancements.
• Assist in training and mentoring junior team members as needed.
• Support various operational tasks, including data entry, inventory analysis, and customer correspondence.

Qualifications

• Bachelor’s degree or equivalent with at least 3 years of experience in customer service, ideally in the fashion or luxury retail sector.
• Proven ability to address customer needs proactively and resolve issues effectively.
• Strong interpersonal and communication skills, with the ability to engage and build relationships with customers and internal teams.
• Demonstrated maturity, logical thinking, and decision-making capabilities.
• Proficiency in computer systems and familiarity with e-commerce platforms is a plus.

This role offers the opportunity to be part of a dynamic and customer-focused team in a fast-paced fashion e-commerce environment.

(EA:20C0196)

R22108971

Job Responsibilities:

1. Manage and maintain products on Amazon (US/Europe), Southeast Asia, and other platforms, including product listing, updates, promotions, and page optimization.
2. Oversee and manage the operations of cross-border e-commerce stores, focusing on traffic acquisition, advertising campaigns, content creation, marketing analysis, and data-driven insights.
3. Develop and execute marketing strategies to improve product rankings and boost sales performance.
4. Ensure compliance with the rules and policies of major cross-border e-commerce platforms.
5. Conduct competitor and market research, analyzing trends and providing actionable insights for business growth.
6. Handle other related tasks as assigned by the company.

Job Requirements:

1. Bachelor's degree or higher.
2. Proven experience in cross-border e-commerce, with expertise in platforms such as Amazon, eBay, TikTok, Lazada, or similar.
3. In-depth knowledge of e-commerce platform rules and significant experience in account management and maintenance.
4. Strong ability to develop sales strategies and adapt to changing market dynamics.
5. Singaporean Citizen or Permanent Resident preferred to meet local hiring requirements.

Responsibilities:

Program Support Activities

• Develop and deliver training within the scope of ATM system contracts.
• Develop and maintain the training syllabus including:Production and maintenance of training methods/tooling and documentation as directed by the Training Manager.
  Maintenance of eLearning syllabus/content.
  Managing access to eLearning as required by project/program requirements.
• Provide operational support to V&V:Contributing to test validation on time and on budget, in cooperation with the customer representatives, during Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) at the program’s relevant site
• Contributing operational concept/context to the correction and validating the Problem Change Reports (PCR’s) in coordination with the other teams (e.g. System Engineering, V&V)
• Contribute to the maintenance of traceability between customer requirements and the functional baseline
• Support Technical Working groups both internally and externally to define technical solutions that are operationally fit-for-purpose.
• Develop and conduct test procedures in conformity with specifications in order to ensure customers’ acceptance of ATM products.
• Provide system use guidance to existing and potential customers when required.
• Deliver ATC Awareness training as required to internal AMS teams.

Bid and Strategic Business Activity

• Provide ATS support and advice to the Thales Engineering and Marketing teams.
• Support development of Sales & Marketing Department product demonstrations in responding to Requests for Tender.
• Deliver product demonstrations to:prospective clients
  client management, technical and operations personnel.
• Review and provide feedback of proposed enhancements of the TopSky product [product roadmap]
• Assist the Operational Support and Training Manager with preparation/validation of AOS estimates in the context of projects/bids

General

• Prioritisation of competing deadline activities
• Identify risks, and propose effective solutions; execute mitigation actions and report on outcomes and residual risks
• Provide recommendations to Lead ATC Operations Specialist and Operational Authorities on modification of ATM related products/features.

Requirements:

• At least 5 years of Operational ATC experience across multiple disciplines.
• Firm understanding and demonstrated experience in training development and instruction.
• Significant ATM product knowledge or at least 2 years as a member of a Project Team involved in the implementation of a modern ATM system
• Excellent written and oral communications skills
• Capable of working in a self-directed environment without direct supervision
• Ability to work in a multicultural environment,
• Assist in ensuring a harmonious work environment in all departments that you are working with by upholding Thales's key values
• Comply with all relevant company Occupational Health, Safety and Environmental policies and frameworks and work practices, with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure safe work practises at all times.
• Comply with all relevant Company policies and procedures
• Willingness to undertake periodic interstate or international travel as part of project/program support.
• ATM End users in-the-field use of Thales solutions / products.
• Operational activities, organisations, roles and customer decision making processes when implementing Thales solutions / products.
• The trend of the evolutions of the strategic operational approaches and the future needs of the customers / users.
• Air Traffic Control Licence (Current or previously held) will be added advantage.
• Knowledge in Operating System [UNIX, Linux, Windows] will be added advantage.
• Proven problem identification and analysis skills and system requirements analysis skills
• PC Software - Word, Access, Excel, PowerPoint, AuthorIT.

Software Engineer (SAP Specialist)

Responsibilities:

• Provide SAP Techno-functional Support in FI/CO or SD/MM/PM modules.
• Involve in analysis, design, coding / configuration and testing of SAP System.
• Work with business users to understand their business requirements
• Develop interfaces between SAP with external systems.
• Analyse the software issues, diagnoses the technical faults and suggest the precaution measures along with accurate troubleshooting methodologies
• Ensure safety practices and housekeeping is to be maintained to the highest standard

Requirements:

• Possess a Diploma/Degree in Computer Science / Information Technology or equivalent
• Knowledgeable in SAP and programming languages such as ABAP.
• Good interpersonal, analytical and problem-solving skills
• Minimum 2-3 years of relevant working experience is required

In this Role, you’ll get to:

• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.

• Efficiently manage a large number of client inquiries professionally.

• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.

• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

• Achieve personal and team targets, including Key Performance Indicators (KPIs).

• Handle office administrative tasks as needed.

What you’ll Need to Succeed:

• Bachelor’s Degree in relevant majors.

• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.

• Analytical thinking and high problem-solving skills.

• Ability to perform well in challenging situations and effectively manage stress.

• Personality Traits: Positive, eager, thorough, reliable, honest, and goal-driven.

• Customer Service Skills: Alert, understanding, patient, consistent, persuasive, with excellent etiquette and communication skills.

Job Description

The Closing Specialist is responsible for coordinating and supporting the development team in the last stage of production to ensure that the project is ready to be released from a quality and delivery standpoint. Collaborating with Team Leads, Producers, Project Coordinators and QA, you will participate in all aspects of project management; evaluate the game’s production progression as well as the risks related to the submission planning; set up best practices. Overall, you will take an active part in studio & company wide efforts to improve production management.

Participate on-site on all aspects of the project management:

• Team Coordination: optimization and improvement of production processes; put in place methods that will promote good communication.
• Establish or integrate and support existing Closing Committee.
• Optimally organize workload and priorities.
• Follow the production: define project milestones, manage risks and help establish contingency plans.

Evaluate the game’s production progression versus the risks related to the submission planning:

• Respect the objective in term of planning + quality.
• Follow-up & coach the team on its day-to-day management and scoping problems.
• Carry out all other related tasks.

Set up best practices using technical skills:

• Jira and closing dashboard set up.
• Put in place and teach closing best practices.
• Bring compliance, UOR and age rating expertise.

Qualifications

• Good interpersonal skills, to integrate and influence an established project.
• Very good communication skills, to keep stakeholders aligned.
• Leadership/Management skills, being able to make things happen with a team.
• Problem solving, required as solving problems is a good part of Closers’ work.
• Critical thinking, to take rational decisions above emotional context.
• Adaptability, each project and team is different, even if the target remains the same.
• Process Driven, able to monitor a situation in a streamlined way.

About SHOKZ:

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone conduction technology and has built itself as a world-renowned headphone brand with its signature open-ear design. Utilising numerous patented acoustics and health technologies in areas like bone conduction and other related acoustic technology, Shokz aims to accelerate the development of their True Wireless Stereo (“TWS”) series and their bone-conduction hearing aid product line.

Job Scope:
1.Lead the end-to-end recruitment process, including but not limited to job demand analysis, recruitment channel selection, job posting, resume screening, telephone interview, on-site interview arrangement, background investigation, offer negotiation, etc., to ensure efficient recruitment and selection of outstanding talents.
2.Maintain and expand recruitment channels, optimize recruitment process and improve recruitment efficiency.
3.Work closely with departments to understand the needs of the departments and make reasonable recruitment plans.
4.Responsible for induction, probation management, job transfer, promotion, resignation and other procedures of employees in compliance with laws and regulations.
5.Participate in the performance management process, assist in the formulation of performance evaluation indicators, collect performance evaluation results, and provide basis for staff development.
6.Participate in the setting, optimization, implementation and updating of HR policies and processes.
7.Ensure HR policies and procedures are in compliance with Singapore laws and regulations and are updated and adjusted in a timely manner.
8.Responsible for daily office administration, such as office supplies procurement, equipment maintenance, file management, etc.
9.Assist in organizing company events and meetings.
10.Complete other tasks assigned by superiors.

Job Requirement：

1. 2-4 years HR related working experience, familiar with Singapore HR regulations and related processes, familiar with Singapore Employment Act, etc.

2. Have comprehensive recruitment and interview skills and be familiar with various recruitment channels.

3. Have good communication, coordination and interpersonal skills, and have strong problem-solving skills.

4. Good organizational skills and time management skills, able to handle multiple tasks at the same time.

5. Have good learning ability and self-drive.

6. Positive and optimistic, have passion on sports. Good team work spirit and ability to work under pressure.

7. Proficient in both Chinese and English.

8. Experience in technology industry is preferred.

Job Description:-

• Handle second level of issues escalation from IT Support Officer.
• Develop, maintain, and enhance the services of e-portal.
• Maintain HR server, finger print devices.
• Maintain server for Dormitory Management System.
• Maintain Active Directory, file server, FTP, backup server.
• Network monitoring.
• Setup and maintain wireless devices.
• Monitor and maintain DNS, DHCP, VLAN, Proxy Server.
• Monitor and maintain spam.
• Monitor and maintain print server, fax server.
• Monitor and maintain manage switches and network appliances
• Develop, maintain, and enhance the existing PHP program.
• Ad-hoc job or project.

Job Requirements:-

• Diploma in Information Technology
• Good knowledge in computer hardware, software, networking
• Good knowledge in Windows, PHP, Java script, and SQL
• Well-versed with the operation of firewall/VPN, Anti-virus, Anti-Spam, Intrusion Detection
• Ability in administering, maintaining, optimizing windows active directory system security
• Ability to configure and set-up new server
• Strong trouble shooting and analytical skill
• Self-motivated, self-discipline, willing to learn and able to work independently
• Ability to work under pressure
• Service focused, positive with good patience

Additional Notes:-

• 5 days work week
• Company transport pick up at Clementi/Jurong East/Choa Chu Kang MRT Station

Interested candidates, please apply here with your detailed resume stating current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including Jurong Port Pte Ltd and ST Engineering.

RESPONSIBILITIES

Job Descriptions:

• As a Lashing Specialist, your primary responsibility will be to secure and unsecure containers on cargo ships to ensure the safe transportation of goods to their destination. You will play a crucial role in preventing damage and ensuring the integrity of the cargo during transit.

• In addition, you will also work in teams to secure large cargo ships to the port's berth.

Job Requirements

:• Candidates with no experience are welcomed!

• PSLE pass in English

• Bonus points for candidates who can work at height

• Good physical health to handle shift schedules and working outdoors

• Day Shift: 7.30am - 7.30pm (meal break included)

• Night Shift: 7.30pm - 7.30am (meal break included)

• Candidates who can rotate between day & night shifts will be considered first

• Flexible rostering can be arranged (subject to operational needs)

Love the sun and the sea? This job is for you!

Highlights:

• High Salary with Attractive Bonus Package (Bond Completion & Year-end Bonus)

• Service Bonus up to $10,000 for experienced port workers.

• No Experience Required; Training and Certification Provided

• Evergreen Industry with Job Security

• Opportunities for Growth/Career Progression (supervisory positions available)

• Supportive and Compassionate Management Team

Job Responsibilities

• Manage full-cycle recruitment processes.
• Develop and implement effective sourcing strategies.
• Utilize various channels to attract a diverse pool of candidates.
• Ensure a positive candidate experience with timely feedback.
• Collaborate with hiring managers to understand job requirements.
• Track and report recruitment metrics.
• Promote the company’s employer brand.
• Participate in career fairs and networking events.
• Identify opportunities to streamline recruitment workflows.

Job Requirements

• Bachelor’s degree in human resources, or related field
• Proven experience as a Talent Acquisition Specialist or similar role.
• Familiarity with sourcing techniques and platforms.
• Excellent communication, interpersonal skills and strong problem-solving skills
• Possessed 2-3 years of specialized talent acquisition experience

Position Overview:Based in Singapore, the Retail Operations Specialist will be responsible for driving retail operations across Southeast Asia. This role involves managing event operations, conducting retail store inspections, and focusing on training and development within the region. We are seeking a candidate with a strong background in retail management, event planning, and customer service to join our team.

Key Responsibilities:
Event Operations:
Develop and execute event plans for in-store promotions and product launches.
Coordinate with marketing and sales teams to ensure events are aligned with company objectives.
Manage event logistics, including vendor coordination and budget management.
Analyze event outcomes and provide recommendations for future improvements.
Retail Store Inspections:
Conduct regular store inspections to ensure compliance with company policies and standards.
Identify areas for improvement and implement corrective actions.
Evaluate store performance metrics and provide feedback to store managers.
Training and Development:
Design and implement comprehensive training programs for retail staff to enhance product knowledge, sales techniques, and customer service skills.
Monitor training effectiveness and adjust programs as needed to ensure continuous improvement.
Develop and maintain a library of training materials and resources.
Conduct periodic assessments to identify training needs and gaps.
Sales and Performance:
Set and achieve sales targets for assigned stores.
Implement strategies to increase customer traffic and conversion rates.
Customer Relations:
Ensure high standards of customer service are maintained across all stores.
Address customer complaints and feedback promptly and effectively.

Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.
5+ years of experience in retail management, with a focus on operations and events.
Proven track record of developing and implementing effective training programs.
Strong analytical skills with the ability to interpret sales data and customer feedback.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite and retail management software.

Physical Demands:
Ability to stand and walk for extended periods during store inspections and events.
This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia.

We are seeking a skilled and proactive Network Maintenance Engineer to provide comprehensive support for multiple customer network environments. This role involves maintaining and troubleshooting a wide range of network devices, including routers, switches, access points (APs), Wireless LAN Controllers (WLCs), Cisco Identity Services Engine (ISE), as well as supporting Windows servers and laptops. The ideal candidate will have a strong background in helpdesk support, network and system maintenance, with a customer-focused and solution-oriented mindset.

Key Responsibilities:

• Helpdesk and Troubleshooting:
  • Act as the primary point of contact for support requests across multiple customer environments.
  • Investigate and resolve network and system-related issues, such as connectivity problems, faulty devices, or server issues.
  • Provide laptop and Windows server support, addressing common problems like login failures, configuration errors, and hardware issues.
  • Simulate customer environments to replicate and diagnose complex issues.
  • Document resolutions and create knowledge-based articles for future use.
  • Stay updated on changes across all supported customer environments.
• Maintenance and Change Request:
  • Replace or repair faulty network and system equipment, such as access points, switches, and laptops.
  • Implement minor network and system configuration changes, including enabling switch ports, changing VLANs, onboarding new devices to Cisco ISE, or updating Windows server configurations.
  • Firmware and OS patching for network and system equipment.
  • Ensure all network and system devices are operating optimally and securely.
• 24x7 Standby and Incident Response:
  • Participate in a 24x7 standby rotation with a duty phone for handling urgent incidents.
  • Respond promptly to calls and emails, diagnosing and resolving issues to restore normal operations.
  • Manage multiple incidents simultaneously, ensuring effective communication and resolution for all customers.
• Testing and Collaboration:
  • Test product updates, patches, and integrations to ensure compatibility and stability.
  • Collaborate with internal teams and external vendors to resolve complex issues.
• Documentation:
  • Maintain detailed and accurate documentation of network configurations, system setups, incident responses, and maintenance procedures.
  • Ensure all team members have access to up-to-date customer system information.

Required Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 1 year of experience as a maintenance engineer, with a focus on maintenance of enterprise environments, preferably in customer-facing roles.

Technical Skills:

• Proficiency in working with various network products, including Cisco, Juniper, Alcatel, and Aruba.
• Strong expertise in maintaining and troubleshooting network components such as routers, switches, APs, WLCs, and Cisco ISE.
• Experience in supporting Windows servers and laptops, including hardware and software troubleshooting.
• Familiarity with common system administration tasks like user account management, group policies, and server configuration.
• Ability to simulate customer environments for diagnostic purposes.
• Excellent communication and problem-solving skills with a customer-centric approach.
• Detail-oriented with the ability to manage multiple tasks simultaneously

Preferred Qualifications:

• Certifications in networking related technologies.
• Experience in a maintenance-focused role serving multiple external customers.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and manage critical incidents effectively.
• Detail-oriented with a commitment to maintaining high standards of network and system reliability.