Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

The Google Cloud Security team is a group of security business engineers (Customer Engineers) who are dedicated to making the world a safer place by helping organizations protect themselves from cyber threats.

Qualifications

Job responsibilities

• Work with security businesses and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop strategies to resolve blockers.
• Work with Google Cloud Security products to demonstrate and validate solution benefits in customer and partner environments. Maintain technical knowledge.
• Support Google Cloud Security opportunities and relationships, own technical aspects of solutions, and deliver presentations, product, solution briefings, proofs-of-concepts, and demos to customers, partners, and stakeholders.
• Prepare and deliver product messaging in an effort to highlight solutions value proposition using techniques including presentations, product demonstrations, white papers, trial management, and response documents.
• Travel to customer sites, conferences, and other related events.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a technical business engineering role in security or cloud native environments.
• Experience in cybersecurity (e.g., threat detection, malware intelligence, cloud security posture management, or identity and access management systems).
• Experience in selling/demo/Point of View (POV), Security information and event management (SIEM), Security Orchestration Automation and Response (SOAR) and Threat Intelligence solutions.
• Ability to travel up to 50% of the time.

Preferred qualifications

• Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
• Certification in cloud or security industry.
• Experience implementing security solutions for enterprises (e.g., threat detection and hunting, malware intelligence, cloud security posture management, or Identity and Access Management systems).
• Knowledge of product and solution market trends in the cybersecurity industry (e.g., ransomware, attack frameworks, zero trust, etc.).
• Ability to communicate and deliver presentations.
• Excellent problem-solving, communication, presentation, and active listening skills.

IT Engineer's Job Description

• Monitoring, support, and maintenance and documentation of the CIM systems
• Design, develop, maintenance and continuous improvements of assigned CIM applications and components
• Provide Level 2 & 3 supports for the proper operation of Production lines

IT Engineer's Requirements:

• Degree in Computer Science, Computer Engineering or related fields. Diploma with relevant experience will be considered
• Min 2 years of experience CIM with High Automation, MES and SECS/GEMS
• Knowledge of basic SQL in Oracle and Java
• Experience in Tibco (TIB / RV) / high technology manufacturing environment is an advantage
• A good team player with good communication skills and able to work independently

Pay: $20.00 - $30.00 per hour

Expected hours: 7 – 21 per week

Content Creation

• Product Content Development: Write and edit product descriptions and content for e-commerce sites, ensuring clarity and consistency. Establish systems, standards, and best practices for new product listings, content creation, distribution, and ongoing updates.
• Collaborative Content Creation: Work closely with cross-functional teams—product procurement, graphics, and sales—to keep content updated and aligned with business goals.
• Written Content: Produce a range of written materials, including blog posts, articles, project references, website copy, product descriptions, and email newsletters.
• Visual Content: Create or collaborate on the development of graphics, videos, infographics, and animations to support written content, including content for social media platforms, YouTube, and other video platforms.
• Multimedia Assets: Depending on your skills, create or source multimedia elements such as photography, videos and more.

Content Strategy Development

• Content Planning: Create a comprehensive content calendar that outlines topics, formats (such as blog posts, videos, and social media updates), and posting schedules, aligning with overall marketing goals.
• Audience Insights: Conduct research on the target audience’s preferences, behaviors, and trends to produce content that resonates and fosters engagement.
• SEO Integration: Develop content strategies that incorporate relevant keywords, optimizing for better search engine rankings and driving organic traffic.

Social Media Management

• Platform Strategy: Design and execute content strategies tailored for specific platforms (e.g., Facebook, Instagram, LinkedIn, Twitter, TikTok, YouTube).
• Audience Engagement: Foster community interaction by responding to comments, messages, and direct interactions on social media, building loyalty and engagement.
• Analytics & Insights: Track post performance and social media engagement, analyzing key metrics like impressions, shares, likes, comments, and click-through rates (CTR).

SEO & SEM (Search Engine Optimization & Marketing)

• Keyword Research: Perform keyword research to uncover SEO opportunities and integrate high-value keywords into content.
• On-Page SEO: Optimize content for search engines by refining headings, meta descriptions, alt texts, and URLs.
• Off-Page SEO: Work with teams to build backlinks and improve domain authority.
• Content Optimization: Ensure that content is optimized for both search engines and user experience, improving visibility and engagement.

Website Content Management (WordPress & WooCommerce)

• Website Updates: Regularly update and add fresh content (such as blog posts and landing pages) to the company’s website.
• User Experience Focus: Ensure content is easy to navigate, mobile-friendly, and engaging, optimizing the overall user experience.
• Landing Page Optimization: Create and refine landing pages to boost conversions for campaigns like lead generation or product promotions.

Analytics & Reporting

• Performance Monitoring: Track content performance using tools like Google Analytics, social media insights, and marketing dashboards.
• Conversion Tracking: Monitor KPIs such as traffic, engagement, leads, sales, and bounce rates to evaluate the success of content initiatives.
• Reporting & Insights: Prepare detailed performance reports, identifying strengths, weaknesses, and areas for improvement, and present findings to senior management.
• A/B Testing: Test variations of content, headlines, or strategies to determine the most effective approach for engaging the audience.
• Cross-Functional Collaboration: Work with sales, product, and other teams to ensure content aligns with broader brand objectives and campaigns.

Campaign Management

• Campaign Concept Creation: Develop and execute digital marketing campaigns across various platforms, using content to engage the target audience.
• Execution & Coordination: Manage daily content creation, curation, and distribution efforts within active campaigns.
• Campaign-Specific Content: Tailor content for specific initiatives such as seasonal promotions, product launches, or influencer collaborations.

Email Marketing

• Campaign Design: Create compelling email newsletters, promotional messages, and follow-up sequences with attention-grabbing subject lines, engaging copy, and clear calls to action.
• Segmentation: Segment email lists based on audience demographics and behavior to ensure relevant content reaches the right recipients.
• Performance Tracking: Monitor open rates, click rates, bounce rates, and unsubscribe metrics to evaluate and optimize email campaign effectiveness.

Brand Awareness & Reputation Management

• Building Brand Presence: Develop content that enhances brand visibility and establishes the company’s authority within the industry.

WHO ARE WE?

Kaliber is pioneering change in the industry by making strides in advancing campaign insights, automation, and performance branding. We focus on delivering practical, measurable impact for both short- and long-term goals. We’re reimagining what it means to be an agency—one you can trust, rely on, and that champions its people as some of the most talented in the game.

If you’re a change-maker who thrives on taking on the giants and shaking trees until the snakes fall out, we are the team for you. 

At Kaliber, we don’t just talk about change—we lead it. By attracting and empowering the best talent, we create value for the clients who appreciate what we’ve built and where we’re going.

Our change-making impact: 

• Launched APAC Marketers into 7 countries to help marketers find jobs, opportunities, and each other
• Introduce Performance Branding principles to the world to turn a buzzword into an actionable strategy 
• First agency in the world to not charge management fees on “blackbox” campaigns
• Piloting a 4-Day Work Week in 2025.

ABOUT THE ROLE

As a Performance Specialist, you’ll be the driving force behind high-impact paid digital campaigns. Whether it’s Google Ads, Facebook, TikTok, or Programmatic, you’ll optimize every channel to deliver exceptional results. You’ll own the details, master the data, and ensure every campaign exceeds expectations.

We’re after a hands-on marketer with a knack for paid search and social, a sharp problem-solving mindset, and an eye for precision. If you’re results-driven, collaborative, and ready to level up your career, Kaliber is your launchpad.

This role gives you the chance to work on global campaigns across various industries, with guidance from senior teammates and a supportive, innovative crew.

WHAT YOU WILL BE DOING 

Campaign Management and Execution (50%)

• Acknowledge and execute the delegated tasks from Account Managers and Performance Managers in a timely manner
• Proactively schedule and perform recurring optimizations including bid management, budget allocation, forecasting, performance monitoring, strategic testing, campaign expansion, reporting, etc.
• Prioritize conflicting tasks and actively communicate tasks progress and completion time to manage stakeholder expectations
• Perform corrective actions for performance and budget pacing 
• Thoroughly review all outputs to ensure accuracy, quality, and best practice
• Assist in the onboarding of a new client when necessary 
• Liaise with contractors and freelancers for support in campaign execution 

Investigation & Reporting (30%)

• Proactively monitor and communicate campaign performance to immediate stakeholders
• Assess, investigate, and resolve campaign issues and poor performance
• Produce insightful reports (ad hoc and scheduled) for the allocated channels
• Initiate discussions with managers on growth strategies
• Employs analytical reasoning, data analysis, and problem-solving skills to effectively and efficiently manage campaigns
• Collaborate with the Data team to continually provide feedback to optimize client dashboards more efficiently and effectively
• Reach out to senior support immediately and proactively when across arduous issues

Communication & Collaboration (20%)

• Contribute ideas and insights to the development of digital strategies for paid campaigns, including strategic roadmaps, media plans, experiments, and promotional campaigns
• Provide task briefs to other departments such as Creative and Data
• Effectively communicate internally and externally with direct stakeholders
• Manage select SME client relationships independently, while working closely with performance managers for oversight and support, when required 

WHAT YOU WILL BRING 

The minimum qualifications for this role include:

• 2+ years paid social and/or paid search campaign management experience ideally at an agency, ad tech provider, or client-side with over $50K per month budgets
• Bachelor’s degree or equivalent experience

Preferred qualifications for this role include:

• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Proven experience with Project Management software (bonus points if you’re a ClickUp pro!)
• Exceptional written, spoken, and presentation skills that bring clarity and excitement to your ideas
• Ready to bring your A-game and collaborate with stakeholders from across the board

Traits that make you a great fit for Kaliber

• Aligned with Our Core Values: You are transparent, communicative, people-centric, and deeply skilled in your craft.
• Team-Centric & Proactive: You naturally engage and collaborate within a team environment.
• Self-Starter with Initiative: You don’t wait for instructions; you see what’s needed and take action.
• Curious about the Bigger Picture: You strive to understand what drives performance and business success.
• Detail-Oriented & Quality Driven: You don’t settle; you consistently uphold high 

• Flexible working hours and arrangement

• Work from home, office, or anywhere in the world
• Generous paid time off—including sick and emergency leaves—on top of your local public holidays
• Provision for company-owned laptop and productivity equipment if needed
• Bi-annual performance and salary reviews
• And more...
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

WHO ARE WE?

Kaliber is pioneering change in the industry by making strides in advancing campaign insights, automation, and performance branding. We focus on delivering practical, measurable impact for both short- and long-term goals. We’re reimagining what it means to be an agency—one you can trust, rely on, and that champions its people as some of the most talented in the game.

If you’re a change-maker who thrives on taking on the giants and shaking trees until the snakes fall out, we are the team for you. 

At Kaliber, we don’t just talk about change—we lead it. By attracting and empowering the best talent, we create value for the clients who appreciate what we’ve built and where we’re going.

Our change-making impact: 

• Launched APAC Marketers into 7 countries to help marketers find jobs, opportunities, and each other
• Introduce Performance Branding principles to the world to turn a buzzword into an actionable strategy 
• First agency in the world to not charge management fees on “blackbox” campaigns
• Piloting a 4-Day Work Week in 2025.

ABOUT THE ROLE

The Senior Performance Specialist role directly impacts the success of paid digital marketing campaigns. Their contribution will drive impressive performance and growth through continuous reviewing, monitoring, reporting, and optimization of paid channels such as (but not limited to) Google Ads, Facebook Ads, TikTok Ads, Programmatic, and LinkedIn Ads. 

The role requires a savvy digital marketer with hands-on execution experience and reporting involvement in paid search and/or paid social campaigns. A tactical mindset, problem solver, results-driven, attention to detail, and team player mentality are some of the attributes that will warrant a successful and progressive career journey within Kaliber.

The role will expose the successful candidate to the global market strategies and tactics for various channels and verticals, working alongside collaborative and passionate colleagues across multiple countries. They will be allocated a reasonable set of client campaigns to manage, supported by senior colleagues such as performance managers and strategists.

WHAT YOU WILL BE DOING 

Campaign Management and Execution (40%)

• Acknowledge and execute the delegated tasks from Account Managers and Performance Managers in a timely manner
• Proactively schedule and perform recurring optimizations including bid management, budget allocation, forecasting, performance monitoring, strategic testing, campaign expansion, reporting, etc.
• Prioritize conflicting tasks and actively communicate tasks progress and completion time to manage stakeholder expectations
• Perform corrective actions for performance and budget pacing 
• Thoroughly review all outputs to ensure accuracy, quality, and best practice
• Assist in the onboarding of a new client when necessary 
• Liaise with contractors and freelancers for support in campaign execution 

Investigation & Reporting (30%)

• Proactively monitor and communicate campaign performance to immediate stakeholders
• Assess, investigate, and resolve campaign issues and poor performance
• Produce insightful reports (ad hoc and scheduled) for the allocated channels
• Initiate discussions with managers on growth strategies
• Employs analytical reasoning, data analysis, and problem-solving skills to effectively and efficiently manage campaigns
• Collaborate with the Data team to continually provide feedback to optimize client dashboards more efficiently and effectively
• Reach out to senior support immediately and proactively when across arduous issues

Client Communication & Collaboration (20%)

• Champion ideas and insights to the development of digital strategies for paid campaigns, including strategic roadmaps, media plans, experiments, and promotional campaigns
• Provide task briefs to other departments such as Creative and Data
• Effectively communicate internally and externally with direct stakeholders
• Manage select SME client relationships independently, while working closely with performance managers for oversight and support.

Team Development (10%) 

• Be a mentor and cheerleader for our Newnicorns—show them the ropes, share tips and tricks, and help them level up to becoming awesome specialists

WHAT YOU WILL BRING 
The minimum qualifications for this role include:

• 3-4+ years paid social and/or paid search campaign management experience ideally at an agency, ad tech provider, or client-side with over $50K per month budgets
• Bachelor’s degree or equivalent experience

Preferred qualifications for this role include:

• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Proven experience with Project Management software (bonus points if you’re a ClickUp pro!)
• Exceptional written, spoken, and presentation skills that bring clarity and excitement to your ideas
• Ready to bring your A-game and collaborate with stakeholders from across the board
  

Traits that make you a great fit for Kaliber:

• Aligned with Our Core Values: You are transparent, communicative, people-centric, and deeply skilled in your craft.
• Team-Centric & Proactive: You naturally engage and collaborate within a team environment.
• Self-Starter with Initiative: You don’t wait for instructions; you see what’s needed and take action.
• Curious about the Bigger Picture: You strive to understand what drives performance and business success.
• Detail-Oriented & Quality Driven: You don’t settle; you consistently uphold high

• Flexible working hours and arrangement
• Work from home, office, or anywhere in the world
• Generous paid time off—including sick and emergency leaves—on top of your local public holidays
• Provision for company-owned laptop and productivity equipment if needed
• Bi-annual performance and salary reviews
• And more… 
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

Contract Period: From 1 Feb 2025 to 31 Jan 2026

Name of Authority

Tanjong Katong Girls’ School

Location Address

20 Dunman Lane, Singapore 439272

Contract Period: From 1 Feb 2025 to 31 Jan 2026.

Personnel to be deployed at the following hours:

· Mondays to Thursdays: 7:00am to 4:30pm, inclusive of 1 hour lunch break

· Fridays: 7:00am to 4.00pm, inclusive of 1 hour lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays.

The Services required are set out as follows:

(a) Information and Communications Technology (ICT) & AV support for school events

1. General AV Operations

· The Personnel shall set up, operate, and maintain AV equipment within the school premises.

· The Personnel shall provide technical support in lighting, audio, video, and stage management for events organized by the Authority or external parties.

2. Lighting

· The Personnel shall set up, operate, and manage lighting equipment to ensure optimal illumination and ambiance during events.

3. Audio

· The Personnel shall set up and manage audio equipment, including microphones, speakers, and mixer soundboards (both digital and analogue).

· The Personnel shall ensure optimal sound quality for live audiences and recordings, including balancing audio levels, managing live feeds and delivering clear audio for speeches, music and other event components.

4. Video

· The Personnel shall operate video equipment such as cameras, projectors, and editing tools.

· The Personnel shall perform live-streaming, event recording, and display visual elements.

· The Personnel shall ensure video quality and content align with the events’ objectives.

5. Stage Management

· The Personnel shall set up and manage the physical stage, ensuring safety, proper arrangement, and necessary equipment such as podiums and seating.

· The Personnel shall coordinate transitions between event segments (e.g., speeches, performances, presentations) with the Authority's staff.

(b) AV Support for Staff and Students

· The Personnel shall assist in setting up ICT/AV equipment for events, meetings, and lessons.

· The Personnel shall provide video recording support for school events and lessons.

· The Personnel shall supervise students tasked with video recording events.

· The Personnel shall conduct AV training sessions for students and staff.

(c) ICT/AV Planning and Procurement

• The Personnel shall collaborate with the SH (ICT) / ICT Manager to propose solutions addressing ICT/AV challenges, including technical specifications and cost assessments.
• The Personnel shall support the Authority in procurement processes for ICT/AV solutions and services, such as the following:
  • Requirement Gathering: The Personnel shall assist the ICT department in gathering specific user requirements for AV equipment
  • Demo and Testing Coordination: The Personnel shall with with ICT department to organize and oversee product demonstrations or testing of proposed AV solutions to assess their functionality and suitability for the Authority's needs.
  • Vendor and Liaison: The Personnel shall work with the ICT department to liaise with selected vendors during installation and commissioning.

(d) ICT & AV Resource Management

· The Personnel shall assist in managing the Authority's ICT/AV resources.

· The Personnel shall conduct annual maintenance, troubleshooting and basic repairs of ICT/AV hardware.

(e) Media Post-Production

1. Video Editing

· The Personnel shall compile raw footage, arrange clips and create cohesive narratives.

· The Personnel shall add titles, subtitles and on-screen graphics and animations to enhance video content.

2. Sound Editing and Mixing

· The Personnel shall edit dialogue, remove unwanted sounds, and enhance audio clarity.

· The Personnel shall add ambient sounds, sound effects, or music to enrich audio quality.

· The Personnel shall select and propose suitable music tracks for videos.

(f) Other Tasks

· Any other duties assigned by the Authority.

Key Job Purpose:

• Dossier preparation & product registration submissions to HSA, leading to timely introduction of new products and responsible for supplemental filings for any changes.
• Assisting in data/information gathering & dossier compilation for product registration submission & other related licenses for SAP affiliates & distributors including progress monitoring & follow-ups.
• Provide regulatory support, update, advisory & knowledge sharing to S-Corp, 3rd party manufacturers & other manufacturers and to Sysmex affiliates & distributors in order to remain in compliance with the government regulatory requirements in Asia Pacific.

Job Responsibilities:

1. Product Registration (Local):

• Prepare & submit product registration documentation & other relevant licences’ application and ensure submissions are complete, properly formatted, and comply with applicable regulatory requirements that lead to timely approval of new product registration in Singapore
• Review and edit dossier to comply with regulatory requirements
• Notify and update Health Sciences Authority (HSA) of any change of particulars / documents related to product registration
• Ensure changes to the approved products are timely submitted to authorities as required
• Ensure and maintain product approvals and licenses, including dealers etc. where applicable
• Manage Adverse Event and Field Safety Corrective Action reporting to HSA within the stipulated timeline
• Maintain product registration record and product registration database in iConnect to ensure proper documentation and record filing
• Maintain registration information in RA modules in S4& GTS and perform regulatory assessment and clearance to order blockage related to regulatory matters.
• Maintain the knowledge and awareness of current applicable regulations and standards and industry guidance in Singapore that impact the company’s compliance
• Support business partners in new product registration, re-registration, renewal and amendment
• Support Sales, Marketing and SCM in all regulatory related areas
• Assisting the operational tasks as required

2. Product Registration (Regional)

• Assisting the AP affiliates & distributors in data/information gathering from manufacturers, drafting/assisting in preparation of initial dossiers for submission
• Maintain product registration records and product registration databases to ensure proper documentation and record filing for all affiliates and business partners countries
• Maintain the knowledge and awareness of current applicable regulations and standards for all affiliates and business partner countries
• Support business partners in new product registration, renewals and amendments
• Support Sales & Marketing and SCM in all regulatory related areas
• Assisting the operational tasks as required

Job Requirements:

• BSc in Medical Science or equivalent
• Min 1 years’ experience in regulatory affairs including regulation research, technical documents creation and regulatory submissions.
• Medical Device Act & other medical device related regulations in Asia Pacific countries
• Fluent in English
• Knowledge of major IVD regulations/standards, at least IVD-R, ISO13485, MDSAP
• Basic computer knowledge & application, e.g. Microsoft Office, Power PDF, etc

Inside Sales Specialist (Field Services)

12 month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities

• Identifying opportunities for renewal of the existing service plans (and maintenance) for standard and custom systems
• Be proactive in proposing service plans for newly installed standard and custom systems
• Position spare parts as part of the service offering
• Follow-up and keep track of quotes sent (close opportunities)
• Advise customers & Sales representative on the client’s Service Plans & Spare Parts offering
• Guide and support Sales through the different steps of the quotation process, if requested
• Identify new opportunities for a Service Plan (based on past installations)

1. Contact Sales Rep, discuss with them about an opportunity to sell a Service Plan.
2. Create draft quote with all attachments and share it with the Sales rep.
3. Check with Management (specific region), Field Sales Effectiveness (FSE) and coordination team if we have their agreement to assume such coverage.
4. Send the quote to the customer. If the customer already has a Service Plan for other systems, we can add the new system to the quote for the renewal of the existing Service Plan.
5. Follow up on the sent quote (close opportunity).

• Connect with FSE and identify systems that require multiple spare parts or critical spares in customer’s process, promote the client’s Spare Parts Advisory Service.
• Connect with relevant teams to ensure spare parts for custom systems are identified and queries from customer are addressed (feedback shared)
• Provide all relevant information (items numbers for service and spare parts, and documentation) when contacted by Sales reps.
• Create and Track Unite Tickets, and Cases with Kits Spares for spare parts not set up in the CRM (Salesforce)

Requirement:

• Diploma or Bachelor’s Degree in any fields
• At least 1 year of proven inside sales experience in BioFarma industry
• Experience working with Salesforce.com (CRM) and MS Office package (Excel)
• Excellent verbal and written communications skills

Reg No: R22104540

EA License no: 94C3609

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

At Concentrix, we strive to find and grow exceptional people like you.

Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you. This is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

We continue to offer revenue generation services now with an expanded global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy, Talent and Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

Renewal Sales Representative

Reporting to the Sales Manager, the Renewal Sales Representative role will focus on account management and sales renewals where you will generate new revenue as part of an inside sales team. You will articulate the value of products or services to customers and accountable for revenue retention motions including product/service contract renewals, extension, upsell and expansion.

As part of our organization’s growth, this is a permanent role where you get to develop a new technology business line as our organization expands the business. We’re looking for individuals who are curious with excellent communication and strong stakeholder skill. You would be comfortable in managing ambiguity situation and manage complex, deep relationship to help the customer to uncover some challenges while setting in place new processes and workflows.

Successful candidates are seasoned and experienced professionals that are excited to resolve a wide range of issues and handle objections in creative ways. You get to cultivate deeper relationships across longer sales cycles with prospect contacts across various organizational levels. In addition to revenue generation sales, you will provide accurate sales forecasting, generate customer quotes, perform customer research, update account notes in our customer relationship management (CRM) system.

Responsibilities

• Works with complex and large territory/account, products/services, sales or account management processes and may serve as subject matter expert.
• Understand and capture the Voice of the Customer for assigned client.
• Respond to customer inquiries by following standard scripts and procedures.
• Confirm commitment of client’s maintenance contracts and works towards assigned contract revenue goals.
• Create a sales funnel that can support quota overall attainment.
• Make and receive calls with the intent of selling products/services or renewing existing contracts.
• Achieve and exceed quota targets and activity metrics within assigned accounts/territory.
• Convert small starting opportunities to significant sized opportunities over time.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Undertake research to understand prospect organization structures and identify important players.
• Assess client needs, requirements and facts to adequately recommend satisfactory product solutions.
• Work on problems of diverse scope where data analysis requires evaluation of identifiable factors.
• Develop excellent technical knowledge needed for value proposition and solution selling.
• Collate and deliver exec-level presentations.
• Assess competitors by analyzing and summarizing competitor information and trends; identify sales opportunities and lead.
• Maintain the CRM to ensure all relevant data is captured promptly.

Competencies

• You will provide renewal selling services or solutions to a dedicated territory in ANZ, SEA, GCR, India region. Each region will be managed by a dedicated Renewal Sales Representative as an account manager. Candidates with excellent command of English/ Mandarin/ Cantonese/ Hindi language, cultural nuisance are encouraged to apply for this role as it requires business language liaison with each territory.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.

Other Information

• 5 days work week (Mon - Fri / regular working hours).
• Permanent position, hybrid working arrangement model.
• Onboarding and on-the-job learning programme will be provided.
• Comprehensive healthcare and medical plans including flexible benefits programme.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives.

If this sounds like an interesting opportunity, hit apply!

All shortlisted candidates will be contacted.

- Proactively source and attract top talent using job boards, social media, networking, and referrals.

- Conduct in-depth interviews, assess candidate skills, and ensure they align with our company culture.

- Use data to identify areas for improvement and recommend strategies to optimize our recruitment processes.

- Stay updated on industry trends to keep our recruitment strategies fresh and effective.

- Excellent written and verbal communication skills, with the ability to build rapport quickly with candidates and hiring teams.

- Collaborative, positive attitude, and ability to work well with others.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What’s your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Mandarin to liaise with customers in Taiwan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

- Create and edit content for social media, emails, and websites.

- Ensure all content aligns with the company’s brand and messaging.

- Conduct research on industry trends, competitors, and customer preferences.

- Prepare reports to help the team adjust marketing strategies.

- Strong communication skills, both written and verbal.

- A passion for creativity, with an ability to generate fresh and innovative marketing ideas.

What you will do:
As Specialist, HR Operations, APAC, you will provide specialized administrative support to employees and line managers. Responds to complex inquiries from employees across the enterprise. Administers and executes certain HR programs. Collects and analyzes data to support HR activities.

How you will do it:

• Provide general support on work pass (new application, renewal, cancellation, etc)
• Manage the end-to-end payroll process, ensuring timely and accurate payment for all employees
• Prepare monthly payroll journals, reports, accruals & cost charging to Finance
• Manage on tax clearance submission, monthly CPF submission & annual income tax submission
• Maintain payroll records and ensure compliance with local labor laws and regulations
• Address payroll-related queries and resolve discrepancies in a timely manner
• Participate and support HR/Payroll Projects
• Handle staff enquiries on payroll matters

What we look for

• Diploma in Business/HR or equivalent with more than 2 years of work experience
• Good working knowledge of the Employment Act, CPF & IRAS statutory requirements
• Good communication and interpersonal skills
• Ability to handle confidential payroll information with discretion
• Basic knowledge of Singapore payroll regulations, CPF, and tax filings
• Good working attitude and willingness to learn new skill

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

• Project planning and requirements gathering, ensuring project requirements are met

• Creation and management of project plans

• Ensure projects run on time and are staffed appropriately

• Manage the implementation of information systems to meet identified business needs, acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timescales, and quality

• Give proposals for project strategies, planning, definition of tasks and deliverables, quality control, risk analysis and management

• Participate in functional working groups and progress meetings

• Provide effective leadership for the project team ensuring that team members are motivated and constantly developing their skills and experience

• Minimum 5 years of relevant IT experience

• Demonstrates the ability to adopt a risk-based audit methodology to identify IT risks, design appropriate tests of controls using data analytics where possible and recommend effective solutions to mitigate control gaps.

• Broad understanding of IT risks across domain areas such as application development, infrastructure resiliency, networking, cloud, cybersecurity, IT operations, ERP systems and emerging technologies such as Al/ML.

• Able to work independently with minimal supervision and as part of a dynamic team to complete audit projects with quality and on time.

• Strong analytical, critical thinking, teamwork, communication and report writing skills.

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Insurance Specialist - C11, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Insurance Specialist (IS) is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
• Responsible for supporting internal and external growth initiatives communicated to team.
• Responsible for dissemination of communications.
• Provide support on increasing and capturing cross sell opportunities.
• Increase efficiencies of daily sales and operational activities.
• Responsible for reporting sales results and reasons for successes.
• Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
• Liaise between sales teams and branches on initiatives.
• Represent sales on the development of strategies and programs to effectively partner with the bank.
• Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
• Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
• Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Previous banking experience preferred
• Relevant CMFAS and M papers required

Education:

• Bachelor’s/University degree or equivalent experience

Job Description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Insurance Specialist - C11, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

The Insurance Specialist (IS) - C11 is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
• Responsible for supporting internal and external growth initiatives communicated to team.
• Responsible for dissemination of communications.
• Provide support on increasing and capturing cross sell opportunities.
• Increase efficiencies of daily sales and operational activities.
• Responsible for reporting sales results and reasons for successes.
• Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
• Liaise between sales teams and branches on initiatives.
• Represent sales on the development of strategies and programs to effectively partner with the bank.
• Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
• Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
• Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Previous banking experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

Job title – Lead Specialist, Health Nutrition & Care

Location – APAC

Job model – Hybrid

As a Regulatory Affairs Lead Specialist, you will be responsible for APAC regulatory review, ingredient/ product registration and maintenance of compliance database for the Dietary Supplement (DS) and Market Ready Solution (MRS) divisions of Health, Nutrition & Care (HNC) Business Unit (BU). You will also advise/ provide recommendations to Marketing and Sales, Product Management, Supply Chain, and Purchasing in all regulatory-related matters. You will render regulatory-specific support to marketing and sales for customer-related activities, including customer presentations/ workshops, customer enquiries, alignment of customer quality agreements and specifications sign-off.

At dsm-firmenich, people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• Conduct RA compliance reviews of dsm-firmenich’s products, proactive monitoring of changes in regulatory environment along with impact analysis and ensuring these activities are updated in the RA compliance database in a timely manner.
• Responsible to address customer enquiries according to timelines specified in the Service Level Agreement.
• Manage dossier preparation ingredient/ product approvals in collaboration with Global or Regional Regulatory Affairs, Regional Business, Project Management, R&D functions, consultants etc. based on company strategy.
• Submit dossiers to the local authorities, follow up on the approval process closely with evaluators and communicate progress in a timely manner to internal stakeholders.
• Ability to conduct regulatory risk assessments, propose mitigation plans/ recommendations and contribute to process improvement activities, as needed.
• Effectively prioritise and negotiate deliverables/ tasks in an agile and dynamic environment.

You bring

• Minimum Bachelor’s degree in Pharmacy, Nutritional Science, Food Science or related disciplines
• Minimum 8 years of experience in regulatory affairs in food, food supplement and pharmaceuticals.
• Demonstrated collaborative and influencing skills with internal colleagues, customers and relevant authorities across different functions and regions.
• Basic digital skills required (Microsoft Excel, PowerPoint, PowerBI, etc.)
• Ability to work effectively under pressure and in a matrix and dynamic organization.
• This is a 1-year contract position.

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Authentication Platforms Integration - Analytics and Operational Assurance team is responsible for the integration of the Authentication platforms infrastructure for the purposes of Observability, Analytics, and Monitoring. This role is part of a larger global team responsible for managing the integration of authentication platforms that are leveraged by all businesses across Citi.

Key Responsibilities

• Work with production support teams to identify all observability requirements for development, testing and production, including:Gather monitoring, analytics requirements, including both dashboard and report visualizations
  Develop a solution using existing tools for meeting these requirements
  Implementing these solutions, including documentation and knowledge transfer.
  
• Perform post-deployment testing of solutions in individual environments.
• Troubleshooting incidents and problems in a timely resolution as defined in SLAs.
• Capacity, Performance and Stability validations.

No scheduled on-call requirements, but some ad-hoc requirements to resolve critical issues during weekends and outside working hours expected.

Experience and Skills

Must-have Skills:
3+ years’ relevant industry experience in:

• Bachelor's Degree (Engineering, Mathematics, or IT related field) or equivalent work experience.
• Experience with critical production support, upgrades, and project lifecycle/ SDLC processes.
• Well versed with creating Python scripting and/or Shell scripting.
• Knowledgeable in Observability fundimentals and principles

Desired Skills:

• Well versed in AppDynamics or similar Observability Platform.
• Conversant in Linux-based environments (preferably RHEL) that includes being conversant in terminal commands and developing shell scripts.
• Familiarity with IT Service Management processes and tools such as a Service Now.
• Exposure to one or more of the following:Splunk queries/processing language
  Platforms such as Angular or Tomcat
  BI product such as Tableau
  Autosys scheduling and promotion.
  Github/Bitbucket for source code management

This is a 1-year contract.

Responsibilities:

• Provide procurement support to cross functional teams in APAC, including contract guidance, sourcing, and third-party assessments
• Create and manage purchase orders our in-house Purchasing tool and track them to completion
• Manage manual onboarding of new suppliers/vendors
• Vendor query management - main POC for vendors and liaising with procure to pay (P2P) teams for invoice/payments issues
• Stakeholder management - main POC and escalation point for APAC queries with central internal teams
• Ensure compliance with purchasing and finance best practices
• Work with managers to ensure completion of Statement of Work documents where required by contract team
• Partner with Accounts Payable to resolve defective invoices
• Partner with Finance on the team’s projected spends, ensuring accuracy in monthly accruals and budget reallocations on a quarterly basis
• Analyze reports and provide budget updates to the directors on a monthly basis and ensure that teams are on track to spend
• Work with teams to provide budget forecast on a quarterly basis

Requirements:

• Experience of purchasing and budget management
• Advanced Excel, Outlook user
• Ideal candidate will have excellent written and verbal communication skills and the ability to work and communicate effectively and succinctly with people at all levels
• Project management experience - especially handling a large volume of projects in various states of completion
• Must have a high level of professionalism and integrity with the ability to work with confidential information

• Highly motivated team player that can work well under pressure
• Ability to thrive in a fast‐paced environment with minimal supervision
• Experience working cross-functionally and consulting with internal business clients
• Experience driving change and improving end-to-end processes

We are seeking a Music Content Operations Research Analyst to support global operations functions for music publishers and collection societies. This is a 1-year contract. Candidates must have strong SQL experience.

Responsibilities:

• Manage day to day ongoing operations with company's music publishing and label partners
• Develop workflows for monitoring publishing data, music content and provide scalable solutions for issue identification and resolution
• Build visual reports to track publisher metrics and trends
  Communication with partners with regard to onboarding specifications and data delivery, including general documentation
• Partner closely with cross-functional teams – including commercial partnerships, legal, product, and engineering - in an effort to scale operations support workflows across teams
• Develop a deep expertise in company’s music rights management products and how they are being used across constituent groups
• Partner advocate for contractual rights based decisions and actions

Requirements:

• Music or media industry research background, preferably with record label, music publisher, complex DSP or UGC platform experience
• Manage some day to day data ownership operations with company's publishing and label partners
• Develop an understanding on music rights management products with an eye on operational, system and process improvement
• Understand sensitivities around IP policy, processes, and products
• Knowledge of copyright and music licensing
• Knowledge of digital rights management products, especially for music

Minimum Qualifications

• 3+ years of experience in music account management, product management, online operations, consulting, or data analytics
• Technical operations capacity (ie. advanced querying, data fluency, read/write specs, troubleshoot data issues, scripting, etc.; proficient in both SQL and Excel)
• Excellent communication skills and the ability to work cross-functionally, both internally and externally
• Knowledge of copyright and music licensing
• Knowledge of digital rights management products, especially for music

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

• Position :IT/Data Centre Technician (Server/Hard Disk)
• Location : Lok Yang Way
• Working hours : 5 days, Monday to Friday (8.00 am to 5.30 pm)
• Salary (commensurate with experience) : Up to $3600 + AWS + Performance Bonus + Meal
• Duration : Permanent
• Industry :Logistics MNC

Main Responsibilities:

• Perform physical and technical tasks of low complexity on Data Center Infrastructure equipment (servers infrastructure, network infrastructure, or equipment DC floor)
• Install, troubleshoot, and maintain servers, networking equipment, and cabling
• Fix broken servers (replace hard drives, replace bad sticks of RAM, etc.)
• Learn and apply diagnostic methods to troubleshoot data center equipment
• Use hardware/software tools and workflows (automation) in support of these tasks
• Strictly follow policies, processes, and procedures related to data center environment
• Perform maintenance on a timely basis with adequate recordkeeping
• Maintain supply of spare parts inventory
• Ensure equipment is started up properly and maintain equipment with minimal downtime
• Locate sources of problems by observing and listening to mechanical devices in operation.
• Maintain documentation of performance of preventive maintenance, equipment repair, part usages and other documentation
• Ensure a safe working environment and perform maintenance in a safe manner

Requirements:

• Min intermediate Vocational Education in maintenance, hardware repair or equivalent
• Minimum 1 years of experience
• Experience in Lean Principles warehousing.
• Basic knowledge of Linux OS a plus
• Able to identify basic network components and perform fiber and cabling handling
• Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided)
• Physically fit to carry heavy goods
• Willing to work shift hours when required

Email me at [email protected]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.