You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following :-

• Assist the project teams with setting up, installing, and configuring operating systems, applications, and peripheral devices for PCs/Workstations.
• Provide first level on-site IT support to end-users on a 24x7 rotational shift, including weekends and holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to Tuas checkpoint in future on a rotational basis.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installing, configuring, and troubleshooting PC/peripheral devices and providing application maintenance support is necessary.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Job Description:

Department: Business Engineering

Report to: Manager

Functional Relationships with: MES + ASEAN OSA, OPA and Japan

Position Profile:

Based in: Singapore

The successful candidate will: Responsible to provide adequate IT security to MES and OSA, liaise with MMC IT security team, monitor security logs.

Key Duties & Responsibilities:

• Work as an IT Security coordinator and security operation centre analyst for ASEAN region.
• Align cyber security needs with the business direction.
• Initiate, develop, and maintain IT security policies, standards, and procedures.
• Facilitate a comprehensive Cyber Security training, awareness program and business continuity plans.
• Perform IT Security risk assessments, propose and track remediation tasks.
• Ensure IT compliance & governance measures are in place & followed.
• Conduct audits of internal IT services and 3rd party services, as well work with external auditors on external audits.
• Advise on appropriate cyber security solution & technology trends to be deployed.
• Perform in-depth investigation to determine the root cause of a security incident.
• Conduct analysis of logs from a wide range of systems, such as firewalls, EDR, SIEM, Anti-Virus, Vulnerability management to detect various types of IT-related threats.
• Monitors security event reports and actions; ensuring the appropriate response is performed and coordinated.

Ability / Competency Required:

• Degree in Computer Science/ Information Technology or equivalent
• Minimum 1 year of working experience, information security related
• Strong interpersonal skills, analytical, with a flair for numbers
• Good communication and presentation skills
• Positive attitude in challenging work environment
• Excellent Team player with good people management and development skills
• Good interpersonal and communication skills
• Ability to work well in a team
• Ability to perform multi-tasking

Murata Electronics Singapore is committed to providing a safe and secure environment for all job applicants.
Please note that Murata Electronics Singapore does not charge any fee for job applications or interviews. If you receive any suspicious emails or messages claiming to be from Murata Electronics Singapore, please do not respond and report it to us immediately.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.