Job Summary

• We are seeking IT Project Manager to work on AI/ML projects, who will be responsible for managing the end-to-end delivery of AI and machine learning initiatives for AML models.

Mandatory Skill-set

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related field;
• 5+ years of experience in project management, with at least 2-3 years focused on managing AI/ML projects in a financial services or technology environment;
• Proven track record of managing end-to-end delivery of complex IT projects, particularly AI/ML, automation, or data-driven initiatives;
• Strong understanding of AI/ML technologies, including machine learning models, algorithms, and data analytics;
• Experience with Agile methodologies (Scrum, Kanban, etc.) and project management tools (e.g., JIRA, Trello, MS Project);
• Familiarity with data infrastructure, cloud computing, and AI/ML platforms such as AWS, Azure, Google Cloud, or on-premise solution;
• Strong analytical and problem-solving skills to address challenges and risks proactively;
• Good verbal and written communication skills.

Desired Skill-set

• Certification in Project Management (PMP, PRINCE2) or Agile (Scrum Master, Scrum Product Owner);
• Knowledge of regulatory compliance requirements and data privacy standards (GDPR, PSD2, etc.) in the context of AI/ML solutions in banking;

Responsibilities

• Oversee and manage the design, development, and deployment of AI/ML models, algorithms, and data pipelines;
• Engage with business units to understand AI/ML project requirements and translate them into actionable project plans;
• Lead cross-functional teams, including data scientists, engineers, business analysts, and subject matter experts;
• Ensure adherence to project timelines, budgets, and quality standards;
• Conduct regular status meetings and updates with stakeholders, including senior leadership;
• Ensure thorough testing and validation of AI/ML solutions to meet quality and security standards;
• Ensure the integration of AI/ML solutions into existing IT infrastructure and banking systems;
• Stay updated with industry trends and innovations in AI/ML to guide the bank’s technology strategy;
• Drive the adoption of best practices in project management and AI/ML development methodologies;
• Prepare and present detailed reports, project updates, and business cases for senior management.

We are looking for a Product Specialist to join one of our Central teams focused on Tooling Excellence.

This role offers an exciting opportunity to drive impactful projects that improve processes and tools, delivering measurable results for our operations and customers. If you enjoy solving complex problems, collaborating across teams, and turning data-driven insights into actionable improvements, we’d love to hear from you!

In this role, you'll add to Wise mission by:

• Deliver Process and Tooling Improvements: Lead medium-sized projects from start to finish, including scoping problems, planning timelines, collaborating with teams, and ensuring timely delivery of solutions.

• Optimize Processes: Identify inefficiencies in current processes, propose solutions based on data and feedback, and design improvements to increase team efficiency.

• Use Data to Drive Decisions: Analyze performance metrics and trends to monitor project success, identify risks, and provide updates to stakeholders.

• Collaborate Across Teams: Work closely with product, engineering, and operations teams to implement new tools or enhance existing ones, ensuring alignment with company goals.

• Support Stakeholders: Translate customer and team needs into actionable requirements, helping operational teams execute solutions that reduce manual work and improve the user experience.

• Manage Risks: Partner with risk teams to ensure compliance and mitigate potential challenges related to tools and processes.

• Communicate Effectively: Share updates, present results, and maintain alignment with internal and external stakeholders throughout project lifecycles.

• Mentor Team Members: Contribute to the development of peers and junior team members through knowledge sharing and guidance.

We’re looking for someone who brings:
 

• Product Sense: Strong understanding of user needs, with the ability to design and improve processes and tools that enhance the customer experience while meeting business objectives.

• Project Management: Proven experience managing projects end-to-end, including scoping, planning, and stakeholder coordination.

• Analytical Skills: Proficiency in SQL and data tools to set KPIs, track progress, and measure outcomes.

• Problem-Solving: Strong ability to break down complex challenges into actionable solutions aligned with business goals.

• Stakeholder Engagement: Excellent communication skills to influence, align, and collaborate across diverse teams.

• Process Design: Experience optimizing workflows and tools to enhance efficiency and user experience.

• Ownership: Proactive in driving initiatives and taking accountability for results.

• Adaptability: Resilience in navigating change and adjusting priorities in a dynamic environment.

• Team Collaboration: Experience mentoring or supporting team members to foster growth and knowledge sharing.

Why Join Us?

This is a unique opportunity to make a tangible impact on processes, tools, and customer experiences while developing your skills in a collaborative, innovative, and fast-paced environment.

Along with your resume, please submit a cover letter explaining why you’re excited to join Wise and how your skills and experience align with this role. Please note that applications without a cover letter will not be considered. 

Reporting to the Manager, SCM Enterprise Application, this role will be a member of the ERP implementation & Support project team to Operations To support existing Oracle R12x Production Support, Service Request and Enhancement Request. This role will also ensure the smooth running of critical business processes after project implementation. Should have hands on experience with Development of Integrations, Data Migrations, Customizations.

Responsibilities:

· Manage full life cycle of Requirement, Design, Build, Testing, Deployment and Support

· Develop and document AS-IS / TO-BE business processes, configuration scripts, and other associated functional specifications from end user requirements, as well as system documentation for new implementations

· Assist with the configuration and development of application objects, workflow, reporting, integration, and conversion programs, etc

· Outline functional testing scenarios, prepare test scripts and conduct unit and system integration tests

· Conduct user training and manage user testing

· Analyze and solve complex customer issues related to data and processes

· Track and follow up on operational issues, and perform change impact analysis for quarterly changes on BAU landscape with reference to the project landscape

· Liaise with Biz users and vendor and ensure the deliverables with quality.

· Manage Oracle ERP R12 related support activities & Help with Oracle Fusion implementation.

Minimum Qualifications:

· Bachelor’s Degree in Computer Science or equivalent

· Hands on experience with Oracle Fusion Cloud Data Structure and Data Flow. Design, Development, Integration, BI Publisher, EDI, OTBI reports & Dashboards, PL/SQL, OAF ADF,Personalization,

· At least 5-7 years of experience, with at least 2 end to end Oracle ERP project implementation in Supply Chain & Distribution, with sound business process knowledge (e.g. Order-To-Cash, Procure-to-Pay) in a global environment.

· Hands on experience in developing RICE/CEMLI components; OAF Personalization, OAF extension, Oracle workflow, Oracle Forms, Oracle reports using PLSQL & SQL, Oracle Application frameworks, XML publisher reports and interfaces using PLSQL Stored Procedures.

· Experience Data conversion patterns into Oracle Cloud ERP (FBDI/FBDL, ADFDi)

· Hands on experience Implementation & Support of with Oracle ERP & Oracle Fusion clound. Supply Chain & Distribution modules like Oracle Purchasing, Sourcing, Supplier portal, Purchase Contracts, Inventory, Warehouse Management, Order Management

· Preference given to those with experience in Global Trade management, RFsmart(Android experience good to have)

· Prior experience in Oracle Fusion Cloud migration good to have

· Experienced in an end-user environment is a requirement and those with experience in high-tech manufacturing will be a plu good to have

Well versed in SCRUM project methodology

Skills required : Solutions Architect, Microservices, React, .Net , RESTful API

Responsibilities:

• Architectural Design: Design and architect microservices-based systems that leverage React for the front-end and .NET for the backend. Ensure the architecture is scalable, secure, and meets the business requirements.

• Technology Strategy: Define and drive the technology roadmap for the microservices platform. Stay up to date with emerging technologies and best practices in the microservices, front-end, and back-end development ecosystem.

• System Integration: Design and oversee the integration of various services, ensuring seamless communication between microservices, and the front-end.

• Performance Optimization: Identify and address performance bottlenecks in the system. Optimize the architecture for speed, scalability, and reliability.

• Security: Implement security best practices across the architecture, ensuring data protection and compliance with relevant regulations.

• Technical Leadership: Provide technical guidance and mentorship to development teams. Review and approve design and code to ensure adherence to architectural standards .

• Collaboration: Work closely with product managers, UX/UI designers, developers, and other stakeholders to translate business requirements into technical solutions.

• Documentation: Create and maintain comprehensive architectural documentation, including system designs, data flows, and deployment plans.

• Continuous Improvement: Advocate for and implement continuous improvement practices, including automated testing, continuous integration/continuous deployment (CI/CD), and DevOps methodology

Required skills

• Proven experience in software architecture, specifically in microservices architecture.

• Extensive experience with front-end technologies, particularly React.

• Deep expertise in .NET development and the ecosystem.

• Experience in cloud-based architecture (e.g., AWS, Azure, GCP) is a plus.

• Strong understanding of RESTful API design, GraphQL, and other integration patterns.

• Proficient in containerization technologies like Docker and orchestration tools like Kubernete

• Familiarity with database design and management, including SQL and NoSQL databases.

• Certifications: Relevant certifications in cloud architecture, microservices, or related fields are desirable.

• Experience with serverless architecture and event-driven systems.

• Knowledge of modern authentication and authorization protocols like OAuth, JWT, and OpenID Connect.

• Experience in leading large-scale enterprise projects.

Responsibilities:

• Architectural Design: Design and architect microservices-based systems that leverage React for the front-end and .NET for the backend. Ensure the architecture is scalable, secure, and meets the business requirements.
• Technology Strategy: Define and drive the technology roadmap for the microservices platform. Stay up to date with emerging technologies and best practices in the microservices, front-end, and back-end development ecosystem.
• System Integration: Design and oversee the integration of various services, ensuring seamless communication between microservices, and the front-end.
• Performance Optimization: Identify and address performance bottlenecks in the system. Optimize the architecture for speed, scalability, and reliability.
• Security: Implement security best practices across the architecture, ensuring data protection and compliance with relevant regulations.
• Technical Leadership: Provide technical guidance and mentorship to development teams. Review and approve design and code to ensure adherence to architectural standards .
• Collaboration: Work closely with product managers, UX/UI designers, developers, and other stakeholders to translate business requirements into technical solutions.
• Documentation: Create and maintain comprehensive architectural documentation, including system designs, data flows, and deployment plans.
• Continuous Improvement: Advocate for and implement continuous improvement practices, including automated testing, continuous integration/continuous deployment (CI/CD), and DevOps methodology

Required skills

• Proven experience in software architecture, specifically in microservices architecture.
• Extensive experience with front-end technologies, particularly React.
• Deep expertise in .NET development and the ecosystem.
• Experience in cloud-based architecture (e.g., AWS, Azure, GCP) is a plus.
• Strong understanding of RESTful API design, GraphQL, and other integration patterns.
• Proficient in containerization technologies like Docker and orchestration tools like Kubernete
• Familiarity with database design and management, including SQL and NoSQL databases.
• Certifications: Relevant certifications in cloud architecture, microservices, or related fields are desirable.
• Experience with serverless architecture and event-driven systems.
• Knowledge of modern authentication and authorization protocols like OAuth, JWT, and OpenID Connect.
• Experience in leading large-scale enterprise projects.

**This is a 9-month fixed term contract to cover a temporary maternity leave, with the expected duration from February to October 2025.

Are you ready for a Game-Changing Career Experience?

Join us in shaping the future of esports and gaming! If you're ready to lead, innovate, and inspire, we want to hear from you.

At EFG (ESL FACEIT Group), we create worlds beyond gameplay where players and fans become a community. We pride ourselves in having a corporate social responsibility: "IT’S NOT GG UNTIL IT’S GG FOR ALL”. Our passion, craft, and DNA are aligned to create and shape the world of esports, gaming tournaments, leagues, events, and holistic ecosystems through our millions of players, fans, and heroes, as well as through our people and culture.

Looking for a Side Quest? - Join the Fun!

We're searching for a mid-level Payroll & Benefits Specialist to join our team on a 9-month fixed-term contract (February through October 2025) to cover maternity leave. As a Payroll & Benefits Specialist, you will carry out the activities relating to the company payroll, benefits and employee of record (EOR). You will be responsible for timely and accurate payroll data to include the complete processing of the payroll systems for all employees in Australia, Malaysia and Singapore. Also, you will be responsible for benefits enrollment and paperwork which includes auditing/ verifying invoices for all benefits vendors, and also will be the bridge between EOR vendors and the local/ regional HR and finance personnel. 

Key Responsibilities

Payroll:

• Verifying timesheets for casual employees in Deputy (For Australia)
• Administering employee information to ADP for payroll processing
• Liaising with ADP representative on payroll changes
• Reviewing of payroll reports generated by ADP
• Work with Finance to process salary payment to employees
• Ensure proper withholding and remittance to appropriate agencies. 
• Prepare and submit monthly payroll journals for all entities to Finance Team
• Prepare required monthly, bi-annual and annual tax reports for tax submission
• Work with HR Generalist in attending to payroll related queries
• Assist with annual audits ensuring relevant HR and payroll data provided in a timely manner
• Implement and maintain payroll best practices to improve efficiency and consult with Local/Regional HR Generalists to improve payroll processes. 

Benefits:

• Recommends benefits programs to management by studying employee requirements, trends, and developments in benefits offered by other organizations while ensuring compliance with federal, state, and local legal requirements
• Supports management’s decision-making process by analyzing benefit options and predicting future costs.
• Identifies benefit options by studying programs and obtaining advice from consultants.
• Informs employees of benefit usage by preparing and distributing benefit reports.
• Administer all employee benefit programs including enrollments and terminations.    

EOR Management:

• Assist to bridge communication between Deel and HR Team in APJ
• Forwarding Deel monthly invoice to HR Generalist for verification and Finance to process payment
• Assist employees to expedite enquiries on Deel related issues and follow up to ensure closure in enquiry raised
• Support other regions on Deel matters when required
• Liaise with ATA on employment matters such as work pass renewal and salary matters for Foreign Employees in Thailand
• Verify ATA invoices for salary processing

Special Projects:

• Supports regional and global payroll projects to enhance payroll service delivery and improved employee experience
• Support HR special projects, such as benefits benchmarking exercises and implementation of benefits for EOR employees
• Support the roll-out and transition of ADP to new payroll service provider

What You Need:

• 3-5 years of experience in payroll processing, including handling casual employee payroll systems (Deputy) and using payroll software (preferably ADP).
• Strong understanding of tax compliance, payroll reporting, and processing salary payments, with experience preparing tax reports and working with Finance teams.
• 2-3 years of experience administering employee benefits programs, including enrollments, terminations, and ensuring compliance with legal requirements.
• Familiarity with managing Employer of Record (EOR) services, including liaising with providers like Deel and handling international employment matters.
• Proven ability to support payroll and HR projects, including system transitions and benefits implementation.
• Strong attention to detail, excellent communication skills, and the ability to collaborate across teams (HR, Finance, external providers).
• Proficient in Microsoft Office Suite (Excel, Word) and experienced with HRIS and payroll systems.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and global exposure
• Dynamic and collaborative work environment
• Flexibility and support for a work-life balance

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal-opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of race, colour, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework. 

• Champion compliance through monitoring and testing by designing and executing a monitoring and testing plan for the region, sharing findings with your tribe and work together to strengthen our compliance program across our Asia/Pacific markets.

• Take on and own new projects that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements. 

• Global cross team collaboration projects with focus on delivering impact for our fast growing APAC markets - Australia, Hong Kong, Japan, Malaysia, Singapore, Indonesia, Philippines and New Zealand.

A bit about the role:

As a member of the APAC Compliance team, you will work closely with Compliance Officers, Product, Operations and other teams to develop and implement testing and monitoring plans for our diverse region. 

Building trust 

• Manage and perform processes and controls testing - scoping the review, conducting the assessment and collaborating with teams to resolve findings.

• Proactive communication of gaps and risks as well as proposing solutions as to how processes and controls can be strengthened.

• Validate the effectiveness of regulatory controls to build a trusted relationship with key stakeholders. 

Strengthening the regulatory compliance framework

• Support regulatory and financial crime compliance monitoring and testing projects in APAC.

• Proactively monitor compliance health in the markets using data and visualisation tools.

• Design meaningful and timely compliance indicators that enable internal teams and Board of Directors to analyse and assess our compliance health.

Job Description

· Quality Control

oConduct daily coffee tasting, record the findings and report to Head of Coffee

o Inspect and test raw materials, in-process items and finished products to ensure they meet required specifications

o Conduct routine checks to identify defects, inconsistencies or deviations from quality standard

o Conduct sensory evaluations to assess and document flavour profiles, ensuring that new and existing products meet quality standards

· Quality Assurance

o Monitor and interpret laws, regulations and industry standards to ensure organizational compliance

o Stay updated on changes in relevant legislation and assess the impact on organizational policies

o Conduct regular compliance audits and assessments to evaluate adherence to policies and regulatory requirements

o Identify compliance gaps and recommend corrective actions to mitigate risks

· Research and Development

o Investigate various coffee bean varieties, processing techniques and brewing methods to identify opportunities for product innovation and improvement

o Create new coffee blends and products that meet market demands and consumer preferences

o Stay informed about industry trends, competitor products, and emerging technologies in coffee research to inform product development strategies

o Analyse current product lines and formulate strategies to enhance flavour, quality, and presentation based on consumer feedback and market research

· Customer Interaction

o Present research findings and new product developments to customers, gathering valuable feedback to inform future product enhancements

· Cross-Department Collaboration

o Work closely with marketing, production, and quality assurance teams to ensure successful product launches and alignment with business goals

· Training and Support

o Provide training and support to sales and marketing teams on new products, emphasizing key features and customer benefits

· Documentation

o Maintain thorough documentation of research findings, product formulations, and sensory evaluations for reference and compliance purposes

· Additional Duties

o Provide administrative support and perform any other ad hoc duties as assigned by management

Requirement

• Minimum 3 year of experience in coffee research and product development
• Experience in food & beverage industry is preferred
• Strong knowledge of coffee processing and sensory analysis
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to engage and educate customers effectively
• Proficiency in data analysis and research methodologies

• Support strategic development & long-term planning of vehicle options, retrofitting parts, and Porsche Lifestyle business
• Proactively monitor and analyse pricing and option trends both within Porsche models and in comparison, to competitors, recommending adjustments to maintain competitiveness and profitability
• Take initiative in the management of pricing and product offerings, ensuring that product configurations and pricing are optimised for market demand, relevant, and aligned with global strategic objectives
• Develop and implement local product and pricing strategies for Porsche Lifestyle products
• Manage and maintain internal sales systems, and support markets in system maintenance related topics
• Provide training to regional teams on systems, processes, and product knowledge to ensure effective strategy execution across markets
• Collaborate closely with internal stakeholders, sales, marketing, and free importer markets, to ensure smooth execution of pricing strategies and the alignment of cross-functional objective

• Bachelor’s or Master’s degree in business, engineering, or related degree
• Minimum 1 year of relevant working experience in automotive, business planning or related business area
• Highly motivated team player with a strong analytical and innovative mindset, communication skills, and attention to detail, and has aa solution-oriented attitude
• Well-established project management skills, and aptitude for managing multiple projects and tasks simultaneously
• Willingness to work in a multicultural environment
• Fluency in written and spoken English language as a minimum. Knowledge of German language would be an advantage
  

Role Overview

As the Vice President of IT Planning Team at Systems Office for Asia (ASO), you will be responsible for guiding the strategic direction of our IT initiatives. This role involves leading planning initiatives, improving processes, and collaborating with professionals across the APAC region. Your leadership will help achieve our business goals and improve operational efficiency. If you have experience in IT planning and are a proactive thinker, we encourage you to join our team and contribute to our success.

Job Responsibilities

• Business Plan Development
• Create and promote comprehensive business plans and strategies, ensuring they are effectively communicated and adopted across the organization.
• Collaborate with stakeholders from various regions and departments, including the Head Office, to ensure cohesive strategy development and execution.
• Strategic IT Planning and Execution
• In collaboration with SMEs, propose and evaluate innovative IT initiatives.
• Conduct thorough research and analysis to ensure the feasibility and alignment of these initiatives with business needs.
• Performance Monitoring and Reporting
• Develop and monitor key performance indicators (KPIs) of ASO to track the progress and success of IT initiatives.
• Prepare detailed reports and presentations for management, providing insights and recommendations based on data analysis.
• Generate monthly IT reporting and forecasting for submission to the Head Office, and assist in creating reports and presentation materials for executive meetings.
• Stakeholder Communication
• Act as a liaison between the IT Planning Team and other departments, ensuring effective communication and collaboration.
• Manage IT-related meetings and committees, leading and coordinating IT strategies across APAC managements.
• Cost Optimization
• Identify and implement cost-saving initiatives, including offshoring and other efficiency measures, to enhance operational effectiveness.
• Evaluate existing processes and recommend improvements to reduce costs and increase productivity.
• Strategic Partnership and Ad-hoc Support
• Act as a strategic partner to management, providing proactive support in ad-hoc tasks.
• Support management in evaluating the current organizational framework and proposing improvements.
• Ensure timely and effective responses to emerging issues, contributing to the overall strategic direction of ASO.
• Team Leadership and Development
• Lead and mentor a small team of IT professionals, fostering a collaborative and high-performance work environment.
• Provide guidance and support to team members, ensuring their professional growth and development.

Job Requirements:

• Minimum 10 years of experience in IT planning, including 3 years in strategic planning within the business domain with experience in IT initiatives and collaborated with IT departments.
• Experience in IT planning methodologies, tools, and best practices.
• Experience in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Proven track record in developing and promoting business plans and strategies, with experience in coordinating with stakeholders from other regions and departments.
• Strong leadership and people management skills, with the ability to inspire and develop talent.
• Excellent analytical and problem-solving abilities, with a keen eye for detail.
• Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Proactive, responsible, and able to work independently.
• Fast learner with a hands-on approach to problem-solving.
• Familiarity with IT strategy and the implementation of new technologies is preferred.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068053

Fresh without experience-Starting basic is $2600, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Fresh without experience-Starting basic is $2600, after 3 months confirmation is $2700

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Social Media & Content Specialist

As the Social Media & Content Specialist, you'll be working with one of our clients - one of the largest technology companies in the world and helping them with growing their social media credentials across different platforms and target audiences.

You will help build and manage the social media strategies, campaigns and content marketing on an ongoing basis. You will work closely with the APAC Marketing teams when designing and delivering effective  social media marketing campaigns and evergreen rollouts - from strategy, ideation, assets creation and development, execution, day-to-day operations, community management to overall project management. You will work closely with cross functional teams and manage relationships with internal and external partners to move projects towards a common business and marketing goal. You will also ensure relevant content analysis is done to reach goals effectively, helping to influence future decisions. 

As a social media and content specialist, you will wear many hats - a marketer, a project manager and a community manager - thus, the ability to pivot quickly and effectively is critical to this role. We’re looking for someone who is passionate about technology, understands what is trending currently, well-versed in social media management and has strong content and copywriting skills. 

Role:

• Build and manage the content strategy roadmap, operations, optimisation and growth of the brand’s social campaigns and evergreen content across APAC 
• Track and analyse performance to craft actionable insights and provide strategic business recommendations 
• Keep up to date with content-related digital and social best practices, and industry trends to identify opportunities for engagement 
• Build and drive new content ideas to meet social media targets and objectives, with effective presentation of ideas to internal stakeholders across countries and levels 
• Manage agency partners to develop content assets, communicate strategic priorities, and oversee community management

You:

• Degree in Business, Communications, Marketing preferred, or equivalent industry experience, ideally in the technology, creative marketing or social media agencies
• 5+ years of experience in Social Media Strategy and Marketing.
• A passion for the technology, video sharing ecosystem, digital culture and current online social trends
• A strategic and creative thinker who is able to navigate around an always-on social landscape and roll with the changes in a dynamic environment
• Experience in effectively communicating and influencing business stakeholders across countries in APAC 
• Proven track record of developing sound digital strategies and running innovative campaigns that meet target goals
• Excellent analytical skills to measure success and inform future content and digital initiatives, experience with social media analytics platforms (eg. Sprinklr) preferred 
• Ability to prioritise between short-term demands and long-term needs
• Solid project management experience and commitment to quality and attention to detail 
• Experience working with creative agencies and internal teams to drive media execution
• Passionate about working as part of a larger team to deliver on a common goal
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Lifeskills Institute is a well-established training and development firm with over 20 years of experience based in Singapore. We are passionate about empowering individuals and organisations through high-quality training programmes. We partner with top international experts in the field of leadership, people potential and behavioural assessment tool to offer evidence-based solutions to our clients.

We are looking for a talented and motivated individual to join our team!

Responsibilities (Marketing - 70%)

• Develop and implement a comprehensive digital marketing strategy to increase brand awareness and lead generation
• Manage social media channels including creating engaging content, scheduling posts, and responding to comments and messages
• Design and execute marketing campaigns across various online and offline channels
• Manage website content and ensure it is up-to-date

Responsibilities (Training - 30%)

• Deliver training programs based on specific client needs
• Facilitate training sessions in a dynamic and engaging manner

Skills & Qualifications

• Minimally a Diploma in Marketing
• Minimum 2 years of experience in marketing or a related field
• Proven experience in managing social media channels and creating engaging content
• Excellent communication, written and verbal, with the ability to present information clearly and concisely
• Ability to work independently and manage multiple projects simultaneously
• Passion for training and development (a plus)
• Proficiency in Microsoft Office Suite and Canva

•   Hybrid working environment

•  5-day work week

•   Training and mentorship provided. Opportunities to acquire internationally-recognised certifications

•   Gain valuable experience and receive substantial feedback (qualitative and quantitative)

•   This dual role offers a unique opportunity to develop skills in both marketing and training. By combining these two areas, you can expand your professional horizons, enhance your communication skills, and contribute to the success of Lifeskills Institute

• Salary range between $3,000 and $4,800 per month depending on skills and qualifications.

We are seeking a highly skilled and experienced Network and Communication Operations Engineer to join our team and provide oversight for the design, implementation, and management of SIA Group's Network operations. The primary objective of this role is to ensure maximum network availability and functionality to help SIA achieve its business objectives

Responsibilities includes:

•Continuous transformation of the network infrastructure to enhance availability and automation

•Offer network consultancy project support to ensure that IT services comply with SIA architecture and standards

•Create technical solutions for complex requirements

•Run large-scale network operations, including strong service management knowledge in a multi-vendor environment

•Have Level 2 and preferably L3 experience in various networking technologies including

oSDWAN (Cisco Viptela, Versa, etc

oWireless (Aruba)

oVoice, Contact centre and Collaboration

oLAN (Cisco and Aruba)

oNAC (ISE and Clearpass)

oAutomation experience (Ansible or Python)

•Possess relevant knowledge and experience in cloud technologies

•Track, POC and plan technology refresh

•Deliver large-scale IT projects on time, within budget and of satisfactory quality

•Manage outsourced vendor(s) and internal team including various Service Delivery meetings

•Lead and coordinate incident resolution across different vendors

•Ability to work in a team with 24*7 support

Requirements:

•Degree with at least 6-10 years of network experience in managing Network Operation in a multi-vendor(s) environment on at least two of the following multiple domains:

oSecurity,

oNetwork Automation

•Relevant certifications in Networking (e.g. Cisco, Aruba, Versa) are preferred

•Understanding of SDWAN, Voice, Wireless and LAN architectures, experience in planning, design & implementation of Network infrastructure

•Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment

•Excellent communication & interpersonal skills

•Effective consulting and communication skills

•Demonstrated industry awareness

The Securities Banking Senior Specialist provides supervision and guidance to Settlement/Transfer team in their daily operational activities covering Equities, Bonds, Structure Notes, Mutual Fund, Hedge Fund and Private Equity Fund.  In addition, he/she will also be monitoring and undertaking Asian’s client transaction processes, working within agreed AAPL and Client policies and procedures.

Your key tasks 

• Ensuring that all transactions (free and against payment) are processed correctly and settled in a timely manner.
• Control actions/coordination with clients, trade departments and custodians.
• Cash and security reconciliation
• Compliance with Services Level Agreements (SLA), KRI/KPI and keeping oneself abreast of market/regulatory changes.
• Ability to define test cases and ensure UAT is executed as required.
• Support in the development and implementation of technical improvements of Avaloq`s core banking platform, participate in ad hoc projects.

Description

• Over 15 years of experience in delivering banking and FinTech solutions across transaction monitoring, payment systems, and compliance frameworks.
• Designed and implemented end-to-end transaction monitoring systems for real-time risk assessment and compliance.
• Deep expertise in building solutions for post-trade settlements and reconciliation processes.
• Expert in AML, KYC, FATCA, and sanctions compliance,ensuring adherence to global regulatory standards.
• Expertise in crafting data architectures supporting trade order management systems (OMS) and wealth management platforms.
• Hands-on expertise in designing solutions for credit risk monitoring and client lifecycle management (CLM).
• Comprehensive knowledge of SWIFT standards, ISO 20022 protocols, and modern payment systems.
• Architected scalable, cloud-native systems utilizing AWS, Spring Boot, and microservices architecture.
• Developed solutions for blockchain applications in compliance and secure transactions.
• Delivered high-impact regulatory reporting tools for financial institutions, enhancing audit readiness.
• Strong background in developing applications aligned with sanctions compliance regulations.
• Successfully integrated client onboarding solutions with compliance systems to reduce risk and improve efficiency.
• Extensive experience in regulatory environments with tools supporting AML transaction analysis and fraud detection.
• Strong advocate for digital transformation through blockchain innovations and modern FinTech methodologies.
• Delivered high-level and low-level designs forcritical compliance-driven financial systems

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Japanese to support customer in Japan.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Social Media Operations Specialist

(4-5 months maternity cover)

As the social media Operations Specialist, you will help build and execute the social media strategy, initiatives, and projects for the world's largest technology company. Working with the Local and Regional Program Manager, you will support all things social — from always-on content and social-led campaigns to influencer activations and event amplification — by leading the day-to-day operations as well as content development and community management for the brand channels. As a social media strategist, project manager and community manager, you will wear many hats. Thus, the ability to analyze trends and situations quickly and pivot effectively is as critical to this role as deep audience understanding to build long-term strategies and plans.

Role:

• Support social marketing activities for the Singapore market, both always-on content, community management and campaigns
• Working closely with and partnering Program Manager, lead social media content strategy, and development, including editorial calendar, copy review and publishing for the Singapore markets
• Liaise with internal stakeholders and agencies to source assets, including images, videos, copy and design
• Be the filter for the Singapore market, ensuring regional programs are optimised for the local market
• Build and manage strong relationships with Creators in Singapore throughout various verticals to increase authentic advocacy and brand love
• Support the Program Manager in performance reporting, social media audits and competitive analyses

You:

• Degree in Business, Communications, or Marketing preferred, or equivalent industry experience
• 7+ years of experience in tech, marketing or related industry
• A passion for social media and content development
• Ability to communicate effectively – in written and verbal forms – in English
• A strategic and creative thinker who is able to navigate around an always-on social landscape
• Solid project management experience
• Proficient understanding of social media analytics
• Experience with a social media publishing tool like Sprinklr
• Ability to bring order and attention to detail to complex stages of each project
• Prior experience with communicating with local and geographically dispersed stakeholders to deliver clear instructions and messaging
• Passionate about working as part of a larger team to deliver a common goal

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Job Description

• Lead and manage IT projects from initiation to closure, ensuring timely delivery within scope and budget.
• Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies.
• Collaborate with cross-functional teams, including developers, business analysts, and stakeholders, to define project requirements and objectives.
• Monitor project progress and performance, implementing corrective actions as necessary to achieve project goals.
• Facilitate regular project meetings, providing updates to stakeholders and ensuring effective communication throughout the project lifecycle.
• Identify and mitigate project risks, ensuring that potential issues are addressed proactively.
• Prepare and present project documentation, including status reports, project charters, and post-project evaluations.
• Manage project budgets, ensuring adherence to financial constraints and optimizing resource utilization.
• Foster a collaborative team environment, motivating team members and resolving conflicts as they arise.
• Stay current with industry trends and best practices in project management, continuously improving processes and methodologies.

Job Requirement

• Candidate must possess at least Bachelor's Degree/ Post Graduate.
• Proficient in Japanese in order to liaise with related party, required to have at least JLPT N1 level as the role required to communicate with Japan HQ and translation of Japanese documents to English vice versa (Business level)
• Able to take initiative and work under minimal supervision in a fast-paces environment
• Possess good corporate network and relationship
• Team player
• Familiar with Japanese Firm operations
• Proven track record of successfully managing multiple projects
• Proficiency in project management tools and methodologies, as well as a solid understanding of software development life cycles

Job Responsibilities:

• Responsible for the reviews of investment project applications, which includes guiding/ advising applicants on the budget application till the approval of the investment project for APAC countries (Singapore as Regional HQ and 10+ branches) with estimated amount of SGD100mil annually.
• Review monthly investment projects forecast, follow up on the outstanding items, prepare consolidation for variance analysis and reporting for APAC.
• Maintain and ensure data quality and completeness of the budget, actual and forecast for investment reports.
• Monitor and track systems investment budget utilization, assess the gap and implement necessary measure to improve the utilization.
• Provide support in the preparation of finance monthly, quarterly reporting and ad hoc meeting materials and reports.
• Manage and in charge for the quarter IT Budget Committee Meeting for Asia
• Maintain internal and external resource rates and act as liaison on any communication between relevant stakeholders.
• Identify process improvement opportunities, work with respective stakeholders to formalize and support the implementation.
• To support HOD and Line Heads in planning and promoting ASO initiatives.
• Assist Line Heads in responding to the instructions from Head Office audit / Internal Audit department / Internal control / External inspection.
• Provide support to the process transformation projects including the implementation of IT finance budgeting tools.

Job Requirements:

• A Degree and experience in Accounting & Finance, or ACCA with minimum 5 years of relevant working experience.
• Experience in handling IT finance, project portfolio management.
• Experience in implementation of AS-IS process.
• Require Responsible, proactive, fast learner, hands-on, work independently with less supervision.
• Proficient in Microsoft Office applications, including PowerPoint, Word, and Advanced Excel
• Possess good communication, writing and analytical skills.
• Ability to work within a pressurized environment, meeting challenging deadline
• Energized to operate with urgency and prioritizing work accordingly
• Preferably to have the "change" adoptable mindset.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10067956

This role is responsible for managing IT expenses with estimated amount of SGD 200 million annually, as well as overseeing a workforce across 11 countries in the APAC region, with Singapore serving as the Regional Office.

The Regional team comprises of members with diverse backgrounds and nationalities, hailing from different countries including Singapore, India, and Indonesia.

Job Responsibilities

• Lead in coordinating, preparing, and presenting IT expenses and headcount reports, forecasts, and strategy to stakeholders, including local, regional, and head office management. This includes attending regular meetings and steering committee meetings.
• Lead and contribute to initiatives aimed at improving IT Finance operations, including automation, reporting, modelling, and presentations. This includes documenting, implementing, and promoting these initiatives alongside Line Managers.
• Serve as the subject matter expert on IT expenses, giving advice and guidance to other departments and branches. This includes, but is not limited to, reporting, forecasting, budgeting, chargebacks, and other expense-related discussions, which result in the consolidation of information across the APAC region.
• Lead and contribute for executing the operational tasks of IT finance for the Regional Office in Singapore.
• Undertake necessary investigations into data and processes to allow for continuous improvement across the APAC region, including scrutinizing payments, monitoring expenses, and investigating anomalies.
• Carry out in-depth review sessions with members of other departments/branches to discuss actuals, forecasts, and budget variances.
• Analyze data to provide informed recommendations on expense management to management and relevant stakeholders.
• Review procurement requests from ASO members to ensure effective budget utilization.

Job requirements:

• Min 7 years of relevant professional experience in IT and Finance
• Experienced strategic planner to align with the organization target goal, including define the framework.
• Experience in MS Office applications, including Word, Excel, and PowerPoint.
• A degree holder
• A self-motivated individual with a high level of responsibility and proactivity, possessing the ability to learn quickly and work independently with minimal supervision. A strong sense of ownership and accountability is essential.
• Demonstrable ability to identify existing processes and envision efficient alternatives for implementation.
• Capable of performing tasks with limited reliance on IT and efficiency in executing manual operations.
• Exceptional analytical and communication abilities, both written and verbal, are a must.
• A mindset adaptable to change is highly preferred.
• Proven experience in working with cross-cultural and multinational teamsDevelop and maintain documentation and procedures for both current ('as-is') and future ('to-be') processes.
• Liaise with the Singapore Accounting Department to resolve any issues related to payments, accruals, or other accounting matters.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068009

Job Description & Requirements

• Design and prototype user-friendly interfaces and experiences for blockchain applications.
• Responsible for the development and launch of an innovative Pre-Market trading platform
• Collaborate with developers to implement design solutions and ensure usability.
• Conduct market analysis to identify trends, competitor offerings, and customer needs in the blockchain space.
• Gather and analyze user feedback to inform product development and improvements.
• Develop and execute pre-market strategies, including go-to-market plans, positioning, and messaging.
• Work with marketing and sales teams to prepare for product launches.
• Collaborate with engineers, product managers, and other stakeholders to align product features with market demands.
• Communicate design concepts and product strategies effectively to both technical and non-technical audiences.
• Ensure that all products adhere to industry standards and regulatory requirements.
• Stay updated on blockchain technology trends and security best practices.
• Develop tailored strategies for emerging technology sectors, such as virtual reality and AI
• Qualifications:
• Bachelor’s degree in Design, Computer Science, Business, or a related field.
• 3+ years of experience in product design or a related role, preferably within blockchain or fintech.
• Hands on experience on virtual reality & AI technologies.
• Experience in Data driven promotional strategy.
• Proficiency in design tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis in China & Hongkong region.
• Strong understanding of blockchain technology and its applications.
• Excellent analytical,problem-solving, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to work in the late evening hours to accommodate regional team meetings is required.

Job Description: Senior Avaya Platform Specialist with Network and Security Expertise

Position Overview:

We are seeking an experienced Senior Avaya Platform Specialist with a strong background in networking and network security. With 18 years of expertise, the ideal candidate will lead the design, deployment, maintenance, and security of Avaya communication systems, ensuring seamless integration with the organization's network infrastructure while safeguarding communication systems from potential threats.

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Key Roles and Responsibilities

1. Leadership and Strategic Oversight:

Lead the design and implementation of Avaya platforms, ensuring alignment with organizational goals.

Oversee the integration of Avaya systems with complex network infrastructures.

Provide expert guidance on telecommunication strategies, network architecture, and security best practices.

2. Advanced System Administration:

Manage and optimize advanced Avaya solutions, including Avaya Aura, Avaya IP Office, and Avaya Contact Center platforms.

Oversee system upgrades, patches, and lifecycle management to ensure performance and reliability.

Design and manage complex call flows, IVR systems, and SIP trunking solutions.

3. Network and Security Integration:

Collaborate with network teams to configure routers, switches, and firewalls for Avaya system integration.

Implement Quality of Service (QoS) to ensure optimal voice and video communication performance.

Design and enforce robust security measures for Avaya platforms, protecting against VoIP vulnerabilities, DDoS attacks, and unauthorized access.

4. Troubleshooting and Incident Management:

Lead the resolution of complex system and network issues, conducting root cause analysis and applying preventive measures.

Act as the primary escalation point for Avaya-related incidents and outages.

Partner with vendors and service providers for advanced troubleshooting and support.

5. Project Management:

Oversee large-scale deployments, migrations, and upgrades of Avaya systems and associated network infrastructure.

Manage project timelines, budgets, and resources while ensuring high-quality delivery.

Collaborate with cross-functional teams for seamless project execution.

6. Optimization and Performance Tuning:

Monitor system and network performance, identifying and addressing bottlenecks.

Optimize call routing, failover configurations, and bandwidth utilization for efficient communication.

Develop and implement disaster recovery and business continuity plans for Avaya systems.

7. Compliance and Documentation:

Ensure Avaya platforms adhere to industry regulations (e.g., PCI-DSS, HIPAA).

Maintain detailed documentation of system architecture, configurations, and security protocols.

Develop user-friendly guides, SOPs, and training material for technical teams and end-users.

8. Mentoring and Knowledge Sharing:

Train and mentor junior team members in Avaya platforms, network protocols, and security best practices.

Conduct technical workshops and knowledge-sharing sessions to upskill the team.

Stay updated on emerging Avaya technologies, network advancements, and security trends.

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Required Skills and Qualifications

Technical Expertise:

Mastery of Avaya platforms (Avaya Aura, Avaya IP Office, Avaya Session Border Controller, Avaya Contact Center).

In-depth knowledge of networking protocols (TCP/IP, SIP, H.323), routing, and switching.

Proficiency in network security tools and practices (firewalls, VPNs, IDS/IPS, VLANs).

Expertise in VoIP technologies, QoS, and bandwidth management.

Certifications (Preferred):

Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS).

Cisco certifications (e.g., CCNA, CCNP) or equivalent in networking.

Security certifications such as CISSP, CEH, or CompTIA Security+.