about the company

Established in 2014, my client is a Singapore-based organisation in the IT Information and Services industry.

With expansion plans, they are looking to hire an IT Support Engineer to join the team.

about the role

Service Desk Management

• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation

Performance and Quality Management

• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security Stock and

Inventory Management

• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise

Budget, Procurement and Forecasting

• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets

skills and requirements needed

• Minimally Diploma/ Degree in Information Technology or equivalent
• Minimally 3 to 5 years of working experience in a relevant role with experience dealing with third party provided services, incident management, escalation procedures and ITIL principles.
• Experienced working in a government/ financial environment.
• Strong communication, stakeholder management and interpersonal skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at [email protected].
(EA: 94C3609/ R1879086)

IT Project Manager

ITCS Group is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region. With offices strategically located in Hong Kong, Tokyo, Singapore, Sydney, and Mumbai. ITCS Group is the preferred technology partner for leading MNCs, including Global Investment Banks, Fortune 500 companies, across Asia Pacific.

We are currently looking for an IT Project Manager to join our technical team in Singapore to manage technology-related infrastructure projects.

Responsibilities:
- Work within a team of dedicated project managers and engineers within the technology infrastructure environment
- Focus on Project Management initiatives in Asia Pacific with an emphasis on:
* Technology systems infrastructure deployments / upgrades
* Understand the design/ purpose of each application or infrastructure, define resource requirements
* Facilitate meetings among all stakeholders/ vendors regularly and produce status update reports periodically
* Provide forecast costing for initiatives and maintain the budget throughout the project along with requisite administrative tasks

Requirements:
- Track record in IT project management, or related experience
- Formal project management training or certifications is a plus

Additional Information:
- Location: HarbourFront
- Working hours: Regular working hours

About the company

I am representing a growing start-up tech/ software company with an established global presence and where they looking for an talented Digital Marketing Specialist to be responsible for managing large scale advertising campaigns on various digital platforms such as Google Ads, Facebook Ads, Twitter etc

This would be an exciting opportunity if you are someone who thrives in a fast pace , agile and flat organization which empowers you to drive and manage your assigned ad campaigns.

About the role

Reporting to the Marketing Manager, you would for the following

• Plan, create, and manage Google Ads campaigns in alignment with marketing objectives and target audience aimed at enhancing app user acquisition and overall company growth.
• Take charge of advertising accounts, ensuring the creation and optimization of ad campaigns for optimal visibility. Strategically position ads based on timing, location, and audience relevance.
• Conduct regular monitoring of ad performance, utilizing data analysis to provide insightful reports and recommendations on the effectiveness of advertising strategies.
• Stay abreast of market trends and competitors' advertising strategies. Enhance ad performance through continuous testing and improvement of various ad formats and creatives.
• Work closely with cross-functional teams, including creative teams and data analysts, to ensure alignment between advertising campaigns and broader growth strategies.

Skills and experience required

• Min 2 years of relevant experience in developing and executing successful digital advertising campaigns and managing Google Ads accounts and campaigns.
• Proven experience in managing projects with mid-large budgets
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and collaboration skills to work effectively with diverse teams.

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977)

• Provide presales support by solving technical business solutions for the client.
• Responsible for product demonstration, proposal writing, creating compliance table, training and product enablement.
• Develop working proficiency and obtain certifications on assigned products and technologies.
• Conduct hands-on POC independently and present vendor’s solution to partners and end-users.

Requirements:

• Diploma in Computer Studies or equivalent
• At least 2 years of presales experience in IT network and Cybersecurity domain.
• Good knowledge of security and networking infrastructure environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are seeking a highly organized and customer-oriented individual to join our client team as an Associate Supply Chain Specialist. This role will be responsible for managing various aspects of fleet management, logistics, and customer service to ensure the smooth operation and satisfaction of our clients and internal teams. The ideal candidate will have a deep understanding of service-oriented processes, excellent communication skills, and the ability to multitask effectively.

Good start for your career advancement!

3 - 6 Months Training provided!

Duration: 1 year contract, extendable base on project

Work location: North Bridge Road

Salary: $3,000 - $4,000 base on experience!

Job description:

• Works at the Functional or Program level to oversee Administration, Support Plans and Supply Change Management processes and point of contact for Customer enquiries and solution providers.
• Defines integrated logistics support requirements, prepares estimates and schedules.
• Manages Suppliers, Service Providers performance
• Coordinates development of solutions to complex Logistics support problems with product support, functions, customers, and suppliers.
• Ensure Contractual Service levels are met or exceeded as the Program Customers
• Contribute to the creation of office documentation, including daily management tip sheets, business scenarios, and desktop procedures
• Recognize specific customer demands and communicate any changes to the Planning, Asset, and Repair Team.
• Addresses recovery shortage situations and follows up with the supplier as required.
• Identifies components necessitating Return to Supplier or Scrapping actions, ensures proper documentation, returns them to the supplier, and updates the systems accordingly.
• Addresses issues with 3rd Party Logistics Providers and monitors shipments for both Forward and Reverse Logistics.

Qualifications:

• Minimum diploma in Supply Chain Management, Business Management
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teams.
• Strong analytical and problem-solving abilities.
• Detail-oriented and highly organized, with the ability to multitask and prioritize workload effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1766716 (Ng Yi Ling)

Your new company

This is a multinational bank with a strong global presence and branding.

Your new role

You are responsible for Corporate actions events relating to Equity and Fixed Income products.

• Processing of Corporate Action events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service level
• Managing internal and external stakeholders on Corporate Action issues
• Attending to reconciliation breaks in accounts on a daily basis
• Adhering to documented procedures, control guidelines and compliance framework
• Managing operational risk associated within the processes

What you'll need to succeed

• Tertiary education with good academic track record
• Experience in Financial Industry with Corporate Actions knowledge preferred
• Ability to work in a fast paced environment
• Ability to prioritise heavy workloads and work efficiently in dynamic environment to meet deadlines
• Good organizational skills

What you'll get in return

This is an excellent opportunity to be part of a global investment bank. You will be part of a collaborative working environment, and you will gain exposure to various investment banking products.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Siying at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

EA Personnel Registration No: R23115232 | EA License No: 07C3924 | Company Registration No: 200609504D

StarMed is a one-stop day-surgery and multi-disciplinary medical center that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a Patient Service Officer/Healthcare Assistant to be part of our new clinic in Central-South area.

The successful candidate will be performing the following duties, but not limited to:

• Perform registration: key in patients’ data and register in the system.
• Patient care support, such as taking of vital signs.
• Follow up with doctors or clinic staff on completing the information required.
• Assist doctor during consultation.
• Booking of appointment in the system.
• Alert and rectify duplicate patients’ records in the system.
• Collect deposit if required.
• Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
• Generate bill estimation form. Assist in financial counselling when required.
• Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
• Perform daily closing of collections and alert superiors on discrepancies if any.

Requirements

• Has 1-2 years of experience in healthcare industry
• Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
• Experience working in a GP clinic setting.
• Able to work in fast-paced environment.
• Tech-savvy
• Good interpersonal skills, a good team player and has good time management skills.
• Willing to learn and ability to adapt are key attributes for this role

Data Center Project Administrator

ITCS Group is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region. With offices strategically located in Hong Kong, Tokyo, Singapore, Sydney, and Mumbai. ITCS Group is the preferred technology partner for leading MNCs, including Global Investment Banks, Fortune 500 companies, across Asia Pacific.

We are currently looking for a Data Center Project Administrator to join our banking and financial team in Singapore to support Data Center Services end-to-end project team.

Responsibilities:

- Coordination with internal teams and external vendors

- Assist structured cabling design in IT rooms and work with vendors on the implementation

- Manage purchase requests required for projects i.e., obtain and review quotations, approval for purchase, submission of purchase requests

- Coordinating tasks required for the project i.e., site access, delivery, installations

- Provide onsite support for installations and physical inspection to ensure quality of work

- Maintaining of project reports, records, documentations

Requirements:

- Knowledge in Data Center operations or implementations, or related experience

- Formal project management training or certifications is a plus

Additional Information:

- Location: HarbourFront

- Working hours: Regular working hours

• Responsible for growing and maintaining sales revenue for assigned portfolio
• Learn products at a professional and technical level
• Create strategic relationship with partners and vendors

Requirements:

• Diploma in Information Security or equivalent
• At least 3 years of experience in managing Network Security / Electronic / IT products

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Network Engineer

ITCS Group is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region. With offices strategically located in Hong Kong, Tokyo, Singapore, Sydney, and Mumbai. ITCS Group is the preferred technology partner for leading MNCs, including Global Investment Banks, Fortune 500 companies, across Asia Pacific.

We are currently looking for a Network Engineer to design, implement and support network infrastructure in APAC.

Responsibilities:

- Provide L1/L2 network operational support and implementation

- Manage network project implementation

- Support and administrate firewall environment in line with IT security policy

- Post-incident root cause analysis and service improvement activities.

- Follows documented Network Center standards and procedures

Requirements:

- Working experience in Network implementation or operations, or relevant track record

- Knowledge on network technology; TCP/IP, WAN, LAN, routing protocols, firewall products

Additional Information:

- Location: HarbourFront

- Working hours: Regular working hours

Job Duties:

• To create awareness and timely updates of the recruitment initiatives through communications to Distribution Force
• To provide the monthly reports on recruitment initiatives
• To process the payments for recruitment initiatives
• To update the slides for monthly management report
• To work closely with Brands and Marketing team in development of Recruitment marketing materials, website and social media communications
• To work closely with Events and Promotions team in organizing and overseeing recruitment events
• To manage the budget – expense tracking and accruals

Job Requirements:

• Education – Degree in Business or related discipline preferred
• Experience – Min 3 years working experience preferred
• Special skills – Proficient in PowerPoint, Excel and Word
• Knowledge of the local insurance recruitment environment and policies is an added advantage

Job Durations:

• 5 Months Contract

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3000 employees spread across 26 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

The team in Singapore is currently looking for an IT Program Manager.

The candidate must have regional/global ERP implementation and process related project experience.

We are searching for an experienced program manager to steer our Client ERP Transformation journey from the pre-feasibility phase, to the business process streamlining phase, and finally the implementation.

The ideal candidate has a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person has a strong talent for project coordination and delegation.

Objectives of this role

· Oversee overall ERP Transformation Program to its successful completion

· Strategize, implement, and maintain program initiatives that adhere to organizational objectives.

· Manage and align expectations between stakeholders and vendors to achieve the objectives of the program

· Maintain organizational standards of satisfaction, quality, performance, and time.

· Manage budget and funding channels for maximum productivity

Responsibilities

· Maintains strategic alignment between the Program/Project and the organisation

· Key interface with senior stakeholders including the Program/Project Sponsor

· Work closely with project sponsors, cross-functional teams, and develop the scope, deliverables, required resources, work plan, budget

· Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives

· Identify key requirements for cross-functional teams and external vendors.

· Develop and manage budget for projects and be accountable for delivering against established business goals/objectives

· Work with other program managers to identify risks and opportunities across multiple projects within the department

· Analyze, evaluate, and overcome project risks, and produce project reports for stakeholders

· Primary role in communications, change leadership and engagement across the organisation

Required skills and qualifications.

· 8+ years of experience in an upper-management role, preferably in project management

· Exceptional skills in leadership, time management, facilitation, and organization

· Experience in regional based projects

· Working knowledge of digital transformation & ERP Implementation

· Outstanding knowledge of change management principles and performance evaluation processes

· Strong familiarity with project management software tools, methodologies (Agile/Hybrid/Waterfall), and best practices

· Experience seeing projects through the full life cycle

· Strong interpersonal skills and extremely resourceful

· Excellent written and verbal communication skills

· Solid organizational skills including attention to detail and multi-tasking skills

· Project Management Professional (PMP) certification preferred

DC Capacity Engineer

ITCS Group is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region.

We are currently looking for a DC Capacity Engineer to join our banking and financial team in Singapore to analyze and plan DC Infrastructure capacity in APAC.

Responsibilities:
- Generate, analyze weekly reports on APAC data center demands (power, space, servers).
- Assess server addition needs, monitor project timelines, track resource utilization.
- Coordinate equipment placement, address defects, ensure optimal resource usage.
- Monitor power consumption, rack space, high-risk locations, flag discrepancies.
- Generate comprehensive reports on demands, defects, projects, translate EP data into actionable insights.

Requirements:
- Working exposure in Data Center operations
- Familiar with Project coordination, tools, and technique
- Proficient in data management tools such as Excel and Pivots is a plus

Additional Information:
- Location: HarbourFront
- Working hours: Working hours: Monday to Friday, 8.30 am to 5.30 pm.
- 12-months contract with potential to convert to permanent
- Salary commensurates with experience

Job Responsibilities:

• Install, upgrade, support and troubleshoot Authorized desktop application (Windows, Microsoft Office, etc.) and computer hardware/software.
• Perform installation, configuration, debug and testing of IoTs devices.
• Support and troubleshoot for LED conference system, printers, biometric access
• Provides server administration and operations maintenance
• Manage firewall, antivirus endpoints, backup servers and other infrastructure
• Ensure efficiency in the daily operations of the network system.
• Create and maintain company website/portal
• Any other IT related work areas as and when required

Qualifications

• Diploma/Degree in Computer Science, Software engineering, Informational Technology, or related field
• Minimum 2 years of specialized experience in IT design/diagnostic tools, providing IT support, software management
• Able to work independently

The salary is subject to the candidate's performance and abilities.

Job Description

• Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services according to Company policy and country regulatory requirements.
• Oversee the end-to-end order administration received in the region, through various channels, i.e. monitor and ensure orders are processed in accordance with fulfillment operating procedure
• Manage and respond to issues pertaining to order related queries
• Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment
• Coordinate and follow up with customer and partners and maintain strong relationship
• Partners cross-functionally to develop, track and manage business metrics for the organization
• Other duties as assigned

Requirements

• At least Diploma in Supply Chain, or a related field of studies
• At least 2 years’ experience in order fulfilment
• Candidates proficient in inventory management system preferred
• Able to work independently and a team player
• Strong interpersonal and communication skills

*We regret that only shortlisted candidates who applied through Linkedin and/or Jobsbank will be notified.

Position Type: Contract, deputed to Client

Primary Purpose

Project Admin shall be responsible for the general administration and smooth running of a project office. You will assist the project manager to implement PMO procedures during the project life cycle and monitor project performance.

Responsibilities

• Provide administrative support to project managers and team members to ensure successful project delivery.
• Administer resources for projects, including tracking resource availability and allocation, and assisting with resource planning.
• Assist with project planning and scheduling, including tracking and reporting project progress and SLA to stakeholders. This includes monitoring SLAs for incidents, problems, and changes, and ensuring they are met within the KPI.
• Develop and maintain project documentation, including project plans, status reports, and meeting minutes.
• Coordinate project meetings, including scheduling, preparing agendas, and distributing meeting materials.
• Monitor project risks and issues, and escalate them to project managers as needed.
• Monitor project member timelog, ensuring that the timelog is done timely and accurately
• Assist with project financial management, including tracking expenses, processing cost sheet, billing plan, COC and invoices, and preparing financial reports.
• Collaborate with cross-functional teams, including developers, testers, and business analysts, to ensure project deliverables meet customer requirements.
• Support project change management activities, including reviewing change requests and coordinating end-to-end processes.
• Provide general administrative support to the Application Managed Services team, as needed.

Requirements

• Bilingual in both English and Mandarin to liaise with Mandarin speaking stakeholders.
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards
• Proficient in written and spoken English
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards
• Proficient in written and spoken English

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Role:

System Analyst (SAP / IT / Manufacturing Application / Up to $6000)

• Singapore Based (Woodlands)
• 5 Days work per week (8am to 5.30pm)
• $4000-$6000
• At least degree or above in Information Technology, Computer Science or a related discipline + 3 years IT related work experience
• SAP experience is must (FICO is an advantage) + Manufacturing application experience is an advantage
• AI application experience is an advantage + Cloud experience is an advantage e.g. AWS and Azure
• Career Progression Opportunities

Responsibilities

• Liaise with user, IT teams and vendor for project activities and meetings.
• Participate in designing, coding, testing, debugging, documenting and implementing IT systems
• Design and develop systems specifications
• Propose and explore new applications for company
• Occasional travel to overseas

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Responsibilities:

• Lead the IT Security team, overseeing all aspects that align with business objectives and strategies.
• Develop and implement comprehensive IT security policies and plans.
• Perform security reviews of existing systems to assess their defense capabilities against evolving threats.
• Conduct vulnerability assessments and penetration tests for critical IT systems.
• Drive IT Security awareness through activities like security talks, phishing simulations, and incident response exercises.
• Manage and investigate cyber security alerts and notifications, identifying root causes for effective containment and future improvements.
• Engage IT project teams in the SDLC to identify and prioritize relevant security controls, providing guidance on implementation.
• Collaborate with the IT Governance team and other IT units to monitor and review information systems and infrastructure security.
• Enhance the Information Security risk assessment methodology and develop mitigation options for identified risks.
• Act as a Subject Matter Expert in security technologies, offering knowledge sharing and technical assistance.
• Define security configuration standards for various platforms and technologies.
• Provide detailed reporting on IT security initiatives, scans, and incidents to SIT management and statutory reporting to MOE.
• Research and implement new security technologies, addressing emerging threats and vulnerabilities.

Job Requirements:

• Bachelor's degree in Computer Science or Information Technology.
• 8-10 years of experience in Information and Cyber Security.
• Knowledge and experience in cloud security (AWS, Microsoft Azure, and SaaS solutions).
• Familiarity with security standards and frameworks (NIST, ISO27001, MTCS, CSA Security-by-Design, PDPA).
• Certifications such as CISSP, CISA, CISM, CREST, CEH, CHFI are advantageous.
• Demonstrated leadership, adaptability, and ownership of challenging tasks.
• Ability to handle multiple tasks concurrently and meet deadlines.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

Job Code: PRIT

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

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To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

A solid background in channel-based IT solutions sales, strong relationship-building skills, and the ability to optimize revenue and margin through effective sales strategies. The ideal candidate should demonstrate a comprehensive understanding of the product range, technical competence, and proficiency in maintaining positive partner relationships. Effective communication, strategic thinking, and a proactive approach to sales opportunities are key attributes for success in this role.

Job Purpose:

Act as the primary liaison between the organization and the partner community, managing the entire sales cycle to optimize revenue, margin, and partner satisfaction, while fostering strong relationships and identifying sales opportunities.

Responsibilities:

• Collaborate with the Channels Director to formulate and execute an effective call plan for engaging the business partner community.
• Demonstrate a comprehensive understanding of the product range, providing well-informed overviews.
• Identify and leverage upsell and cross-sell opportunities to maximize margin returns.
• Coordinate with various divisions to ensure smooth customer transactions and a positive partner buying experience.
• Maintain an updated CRM for accurate business insights and diligently follow up on quotations.
• Design and implement outbound campaigns to achieve agreed margin goals.
• Identify services opportunities in collaboration with the Technical Services team.
• Attain and sustain sales certification for relevant product groups.
• Resolve partner issues promptly and accurately forecast business on a monthly basis.
• Collaborate with Sales Support to ensure timely logging of orders.

Requirements:

• Minimum 4 to 6 years of channel-based IT solutions sales experience.
• Tertiary IT degree or Diploma preferred.
• Strong relationship-building and communication skills.
• Demonstrated maturity and strong business acumen.
• Proficient in opportunity closing skills with technical competence in IT solutions.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

Job Code: PRIT

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.**********************************

The opportunity

The IT BA for core services & cross episode provides unique opportunity to learn and practice how to make components reusable and easy to maintain. While the focus would still be implementing solution that deliver business values, this role offers exposure to deliver values from the dimension of reusability and configurability.

Responsibilities

• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.
• Support Product Owner and Operation SME (Subject Matter Expert) in solutioning conversations, ensuring optimum leverage in underlying components such as workflow, document management system, policy document engine, document generation engine, APIs, and common services.
• Conduct prioritization with product owner
• Play scrum master role and perform sprint planning
• Write user stories along with acceptance criteria
• Walkthrough user stories and acceptance criteria with developers (both SG and Regional) and testers to ensure accurate understanding.
• Write test plan and test scenario (testing will be executed by business), however, some minor testing will be done here and there for sanity/smoke test
• Review test results and participate in defect triage
• Obtain UAT sign off for deployment into production

How will you create impact?

You will have the opportunity to learn and practice the concept of reusability and configurability, when implementing solution to deliver business values. You will be exposed to more modern technology and practices, enabling you to experience various nature of systems components delivery, allowing you to be creative and innovative in the process. If you are passionate about doing things differently, our culture of making bold changes will excite you. Ultimately when you further evolve our solution into an up-to-date and next generation tech stack solution, you will be thrilled with the benefits that it brings to business. .

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Requirement analysis and user stories + acceptance criteria writing (for both business and technical requirements)
• Knowledge on workflow, document management system, document generation engine, APIs
• Test management
• Stakeholder management
• Coordination, risk and issue resolution
• Ability to work under minimum supervision

Experience Requirements

• Minimum 5 years’ experience in BA role
• Experience in Life Insurance organization is a must
• Experience in writing business and technical requirements is a must, preferably for workflow, document management system, document generation engine and APIs
• Delivery experience in Agile preferred
• Experience working with regional development team preferred

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

• Architecture and Deployment
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent preferred
• Meraki, Palo alto, f5 loadbalancer, UTP
• Experience in network operations/maintenance and passionate about providing troubleshooting support
• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Demonstrated knowledge of global cyber threats, threat actors and the tactics, techniques and procedures (TTPs) used by cyber adversaries, particularly as they relate to the financial sector.
• Experience with models for threat analysis, such as the Diamond Model, Cyber Kill Chain and MITRE ATT&CK framework.
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.
• Experience in running operations with ITIL processes / Project Management - PMP

IT Support Engineer (12 Months Contract renewable)

Role:

Support the customers to install, diagnose and resolve Hardware, Software, Application issues on desktop PC/notebook and related peripherals.

Location: 50% at Jurong Island

Primary Responsibilities:

• To assist in installation of hardware and software
• To ensure that hardware and software are maintained according to standards by performing upgrades, new installations and carry out routine updating procedures

Job Knowledge/Skills

• Diploma in Information Technology or Computer science or any computer related subject.
• Good knowledge in PC hardware, LAN and Windows OS
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and Interpersonal Skills
• Able to communicate effectively in English
• Well organized, proactive and self-directed
• Able to perform with minimal supervision and a team player
• Shift duty and weekend support are required when needed
• Fresh graduates with troubleshooting knowledge are welcome to apply
• Singaporean, SPR are welcome to apply.
• Once per week, morning shift duty ( 6 am to 2 pm).
• Weekend support for system upgrade / cutover is about once every 2 months.

• Architecture and Deployment
• Cisco/Aruba Switching /Routing & WLAN
• DDI, AAA/Cisco ISE
• Network Automation: Python & Ansible
• As Built, LLD, Testing & Acceptance Testing Documentation Skills
• ZScaler & Network Security
• Certification: CCNP/CCDA equivalent preferred
• Meraki, Palo alto, f5 loadbalancer, UTP
• Experience in network operations/maintenance and passionate about providing troubleshooting support
• Knowledge on Internet Technologies (i.e. routing, switching and general network infrastructure), and technologies associated with the ISP market
• Strong analytical and problem-solving skills, and has a flair for dealing with technical and operational problems
• Experience in IT audit or CISA/CISM certified preferred or operational risk management and control self-assessment or prior experience in implementing security solution and information security governance
• Demonstrated knowledge of global cyber threats, threat actors and the tactics, techniques and procedures (TTPs) used by cyber adversaries, particularly as they relate to the financial sector.
• Experience with models for threat analysis, such as the Diamond Model, Cyber Kill Chain and MITRE ATT&CK framework.
• Enterprise Data Network (administration, patching, upgrade and migration activities), Design, Preparing of HLD/LLD, Implementation Team leading, Service Level management, demand, incident, change management.
• Provide network WAN/LAN design, implementation, consulting, Cisco, Aruba, Juniper
• Network audit Identify the gaps and suggest the remedial solution. Supporting in RFP/RFI response.
• Experience in running operations with ITIL processes / Project Management - PMP

Overview

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Act as Level 1 escalation point for all onsite operational incidents
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services

Requirements

• ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
• Min 1 year of relevant work experience in 24x7 DC or facility operations environment
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Shift schedule is 12 hours rotational (8am to 8pm)/ (8pm to 8am)| 3 days work 2 days off including weekends/public holidays.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

Job Code: PRIT

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

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