Our client is looking for an IT Infrastructure Audit specialist to join their growing and dynamic team. You’ll play a pivotal role in assessing and enhancing IT infrastructure, and you will be responsible for:

• Planning and executing audit fieldwork to identify risks and improvement areas.
• Collaborating with the team lead to deliver all phases of audit.
• Working closely with stakeholders to address audit findings and implement solutions.
• Improving internal controls to enhance IT infrastructure security and efficiency.

Requirements:

• At least 3 years’ experience in IT Infrastructure preferably within an end-user environment.
• Professional certifications, such as CISA is an added advantage.
• Excellent stakeholder management and communication abilities.

If you’re ready to make an impact and elevate IT infrastructure standards, we’d love to hear from you!

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5400 people, Pictet has been present in Singapore since 1995 and employs near 250 employees.

As an IT Logistics Specialist, you will ensure the seamless and efficient operation of IT and Logistics for our Singapore and Taipei offices, while providing comprehensive end-user support across various business functions. This role will also involve leading and coordinating projects related to IT, Logistics, Facilities, and Physical Security.

Your role

• Deliver timely, high-quality technical support to end users in Singapore and Taipei.
• Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests.
• Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365).
• Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner.
• Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One.
• Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
• Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access.
• Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory.
• Undertake additional ad-hoc IT and Logistics duties as assigned.

Your profile

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience.
• Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices.
• Proficient in supporting and managing relationships with end users, including senior management and C-suite executives.
• Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively.
• Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure.
• Proficiency in written and spoken English is essential; proficiency in Mandarin is a plus.

Are you passionate about technology and eager to solve complex challenges? Our client, a leading shipping company headquartered in Korea is looking for an experienced IT Support Specialist.

Your new role:

In this role, you will be at the heart of the technological operations, maintaining servers, supporting critical systems, and contributing to the digital transformation efforts. You will work in a fast-paced, global environment, ensuring their IT infrastructure stays secure and optimized for smooth shipping operations. Key responsibilities include responding to employee inquiries; repairing and replacing IT equipment as required; troubleshooting and resolving network issues; overseeing and maintaining servers located in the server room to ensure high availability and performance; working closely with HQ IT teams to address digital security, data protection issues, and ensure compliance with policies.

Requirements:

• Minimum of 2 years' relevant experience in IT support.

• Fluency in English and Korean language (both written and spoken) – to handle requests from headquarters in Korea.

• Strong technical skills (coding included).

• Strong understanding of server management and digital security protocols.

• This role is looking for someone already based in Singapore.

Benefits:

• Competitive salary package and benefits.

• Opportunities for professional development and career advancement.

• Dynamic and collaborative work environment with a diverse team of industry experts.

If you’re ready to leverage your technical skills in a growing industry, we want to hear from you!

Apply now and set sail on an exciting IT career!

Know someone who might be a great fit? Please share this opportunity with them.

Daphne Ng (EA Reg No: R1980651)

LinkedIn: https://www.linkedin.com/in/daphne-ngyiqi/

Email: [email protected]

Faststream Recruitment Pte Ltd

EA Licence No: 09C3403

IT Security Specialist

We are seeking a highly skilled IT Security Specialist with expertise in the insurance industry to join our dynamic team. The ideal candidate will play a pivotal role in ensuring the confidentiality, integrity, and availability of sensitive information within our organization. The IT Security Specialist will collaborate with cross-functional teams to implement and maintain robust security measures, compliance standards, and risk management practices specific to the insurance sector.

Responsibilities:

· Support development, implement and enforce security policies and procedures in alignment with industry regulations and best practices.

· Monitor and assess compliance with regulatory requirements (e.g., HIPAA, GDPR) relevant to the insurance sector (familiarity with SOC).

· Conduct risk assessments and vulnerability analyses to identify and mitigate potential security threats (VAPT).

· Develop and implement strategies to manage and respond to security incidents effectively.

· Design, implement, and maintain secure network architecture and infrastructure.

· Ensure the security of servers, databases, and other critical systems used in insurance operations.

· Implement and manage robust identity and access control measures to safeguard sensitive insurance data.

· Regularly review and update user access permissions based on business needs and principle of least privilege.

· Develop and maintain an incident response plan for swift and effective resolution of security incidents.

· Conduct digital forensics investigations to identify the root cause of security breaches and recommend preventative measures.

Qualifications:

· Bachelor's degree in Information Security, Cybersecurity, or a related field.

· Proven experience as an IT Security Specialist in the insurance industry.

· In-depth knowledge of insurance sector regulations and compliance requirements.

· Experience with risk assessment methodologies and tools.

· Proficiency in implementing and managing security solutions, including firewalls, intrusion detection/prevention systems, and antivirus software.

Certifications (Preferred):

· Certified Information Systems Security Professional (CISSP)

· Certified Information Security Manager (CISM)

· Certified Ethical Hacker (CEH)

· Certified Information Systems Auditor (CISA)

Benefits:

· Competitive salary with performance-based bonuses

· Ongoing professional development opportunities

· Collaborative and innovative work environment

• Travelling required : Malaysia, Thailand & Europe (once a year)
• 100+ users across SEA regions
• Newly created role

about the company
My client is currently seeking an IT Executive capable of providing comprehensive IT support and managing incidents and requests for end users and infrastructure topics. This role is pivotal in ensuring the seamless operation of end user devices, IT systems, and networks.

about the job

• Provide IT support and manage incidents and requests related to end user devices, IT systems, and infrastructure.
• Ensure smooth operation of IT systems and networks, responding promptly to any issues and remediating situations appropriately.
• Address and resolve infrastructure issues in offices and boutiques.
• Deliver onsite support to various SEA locations and remote support for office and boutique users.
• Provide IT support to other Asia regions as required.
• Collaborate closely with the regional IT team and global IT department on operational topics, reporting, and project tasks.
• Act as the main point of contact for all IT support in SEA, liaising with end users, partners, and IT colleagues from HQ.
• Participate in IT-related projects, including boutique openings, office renovations/relocations, infrastructure projects, and event IT setup and support.
• Update and maintain project documents for any involved projects.
• Actively monitor IT services to identify technological incidents, liaising with the regional and global IT teams and partners.
• Properly administer users and devices, ensuring accurate records and configurations.
• Manage IT budget, procurement, and inventory, ensuring cost-effective solutions and proper documentation.
• Maintain IT documentation, including contracts and terms & conditions for services provided by IT vendors.
• Actively provide feedback on IT policies and procedures to ensure continuous improvement.
• Contribute to evaluating the current performance of IT services and help define and implement improvements.
• Provide ad-hoc IT support as requested by the Regional IT or Global IT department.

skills and experience required
Minimum of 5 years of experience in IT executive or a similar role. Strong technical knowledge of IT systems, networks, and end user devices.

Experience in project management, inventory management, budgeting, service delivery, and IT support.

Ability to work independently and as part of a team. Strong communication and interpersonal skills.

what's an offer
The permanent opportunity for an IT Executive, will pay a salary range of $ 4,000 - $ 4,800 plus benefits.

To apply online please use the 'apply' function, alternatively you can reach me at https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations.

We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Headquartered in France with offices in Belgium, Switzerland and Singapore. Our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

• Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…
• Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)
• Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries which includes Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITY

As an IT Operator, you will play a key role in overseeing the availability and performance of the IT systems, infrastructure, and processes that support our data operations. Your responsibilities will include proactively monitoring and addressing potential issues such as batch delays, FileSystem errors, and system anomalies.

Key Responsibilities:

1. Batch Job Management: Monitor end-of-day batch processes to ensure timely initiation. Conduct initial analysis of failures, perform recovery actions, and escalate to relevant stakeholders when needed. Check critical job milestones to ensure completion on schedule.
2. Application System & Infrastructure Monitoring: Continuously monitor alerts for any issues with applications, servers, services, disk space, or other system resources, and notify support teams when necessary.
3. Service Requests & User Support: Handle user requests such as running one-time jobs, scheduling new tasks, copying/resending files, troubleshooting transactional issues, and involving experts when required.
4. Software Release Support: Assist in supporting software releases by pausing and resuming batch jobs as needed, ensuring that all systems are operational for post-release user testing.
5. System Patch & Upgrade Support: Support the execution of regular system patches and third-party upgrades, ensuring minimal disruption during these activities.
6. Disaster Recovery & Business Continuity: Maintain awareness of disaster recovery plans to ensure continuous operations and minimize disruptions in the event of a disaster.

Required Skills & Experience:

• Batch Processing: Familiarity with batch job processing and troubleshooting.
• TWS (Tivoli Workload Scheduler): Proficient in TWS for creating and analyzing plans, as well as troubleshooting issues related to job failures and system resources.
• Scripting: Strong knowledge of Unix Shell scripting.
• TWS Administration: Experience with TWS functions, including installation, configuration, maintenance, and troubleshooting.
• Expert Troubleshooting: Expertise in resolving issues with the Master Domain Manager, FTA Unlinks, failed jobs, and full file systems.
• Ticketing Tools: Experience with Jira and HP Quality Center for managing and tracking issues.
• System Performance Monitoring: Proven experience in system performance evaluation and tuning to optimize efficiency.

Additional Responsibilities:

• Risk Management: Proactively identify risks and raise issues with the client team along with mitigation plans.
• Business Process Management: Support Business Continuity Planning (BCP) and process documentation/analysis.
• Leadership & Organization: Ability to plan, organize, lead, and manage tasks efficiently.

Communication & Coordination:

• Strong communication skills for collaborating with staff at all levels.
• Advanced customer service capabilities.
• Ability to schedule and facilitate meetings with both offshore and onsite teams.

Financial & Control Activities:

• Ability to detect anomalies in financial reports, budgets, and other documents.
• Experience in resource management and performance reviews.
• Capability to manage tasks related to forecasting, financial projections, and segregation of duties.

Job Responsibilities

User Support

• Respond to users’ support requests using Help Desk system;
• Assist with installing, configuring and maintaining PCs, networking equipment and network operating systems.
• Escalate support requests to senior team members when required.

IT Administration

• Perform basic administrative support duties as required to meet specific operational objectives.

Business Application Support

• Demonstrate progress of performing basic tasks within business applications under the supervision.
• Liaise with vendors when necessary;
• Maintain documentations in Help Desk system, User Manuals, Knowledge base, and procedures.

Job Requirements

• Degree or Diploma in Information Technology, IT-related courses
• Able to work independently and support business units daily
• Candidates with 1 to 2 years of working experience in IT industry may apply
• Ability deploy, configure, and support operating systems on desktop and mobile (Windows 7, Windows 10, Microsoft 365, Microsoft Active Directory, Android and Apple IOS).

The IT Audit Specialist role presents an exciting opportunity for a dynamic audit professional to enhance their expertise in technology and business operations audit within a fast-paced global agri-business. As part of the Internal Audit team, this position offers multiple avenues for professional growth.

As a Digital/Technology Audit Specialist, you will evaluate critical business systems, ITGC/application/cybersecurity controls, assess the effectiveness of internal controls, and identify process improvement opportunities. Close collaboration with the senior IT auditor and other operational/financial & SME auditors will be essential.

Key Responsibilities:

Ø Reporting and Collaboration:

· Report to the Head of Internal Audit as part of the Global Internal Audit team.

· Collaborate with the IT Audit team in a dynamic, fast-paced environment.

Ø Technology and Risk Assessment:

· Analyse and assess the security environment and application of information technology systems.

· Develop strategies to enhance system reliability, security, and integrity.

· Evaluate overall setups, identify risks, and assess controls (business process, application, and IT) against international and industry standards.

Ø Audit Execution:

· Perform detailed reviews and investigations leveraging strong technical knowledge of IT systems.

· Understand various business models and identify key value drivers.

· Execute financial statement analysis, cash flow reviews, and other financial assessments.

Ø Control Improvement and Advisory:

· Identify opportunities to enhance key controls across business and technology processes.

· Act as a trusted risk advisor on control-related matters to stakeholders at various levels.

Ø Reporting and Recommendations:

· Prepare comprehensive audit reports detailing findings, control issues, and corrective action plans for management.

· Participate in ad-hoc projects, thematic reviews, or special independent investigations as required.

Ø Stakeholder Engagement:

· Build and maintain healthy relationships with management and stakeholders.

· Travel to company locations as required to perform audit tasks and build stakeholder rapport.

Requirements:

· Bachelor’s or Master’s degree in information systems or computer science is mandatory.

· Additional qualifications in Finance, such as CA/CA Inter or a Degree in finance, are advantageous but not mandatory.

· 5-7 years of relevant IT experience, including at least 3 years in IT audit, is mandatory.

· Attained or actively pursuing professional certifications such as CISA, CISM, CISSP, or PCI DSS.

· Proficiency in SAP review (SD, MM, FI, Basis). SAP implementation & support experience is an added advantage.

· Strong analytical, interpersonal, and teamwork capabilities.

· Excellent communication skills, both written and verbal.

· Business understanding (including trading) is essential for performing the role.

Job Overview: We are looking for a proactive and customer-focused Full-time IT Helpdesk Support Executive to join our dynamic team in Singapore. You will be responsible for providing essential technical support, troubleshooting hardware and software issues, and ensuring seamless IT operations. If you are passionate about technology, possess strong problem-solving skills, and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities:

•

Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person.

•

Assist with the installation, configuration, and maintenance of PC systems, hardware, and software.

•

Rapidly assess technical issues, diagnose problems, and identify the best solutions to resolve user inquiries, ensuring minimal downtime for end users.

•

Assist with user account management, including password resets, access permissions, and Active Directory tasks.

•

Perform routine system maintenance, updates, and ensure system security.

•

Escalate complex issues to higher-level support teams or specialists as needed.

•

Maintain a high level of professionalism and customer service when interacting with end-users.

•

Support other IT projects and tasks as assigned by the IT Manager.

•

Ensure adherence to IT best practices, security protocols, and internal guidelines.

•

Manage IT assets, software licenses, and the onboarding and offboarding processes for employees.

•

Set up and troubleshoot AV equipment, acting as the primary AV support for events and meetings.

•

Maintain up-to-date IT documentation, including details on maintenance, updates, deployments, and change requests.

1. The Vendor shall ensure that the assigned Admin Support Staff(s) are suitably qualified to support the following:

1. End-User IT Resources

2. Monitoring of the desktops/laptops leasing schedule for various subscriptions;

3. Tracking of IT Equipment due for technology refresh;

4. Tracking of IT Equipment for incoming/outgoing officers;

5. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;

6. Monitor leasing billing and verification.

1. WOG Services Administrative Support

2. Raising of Service Requests;

3. Monitor leasing billing and verification;

4. Monitor the software packaging and deployment status.

1. IT Asset Management

2. Manage the Configuration Management Database (CMDB);

3. Receipt of assets delivered;

4. Handover of assets to AFM for IT Resource provisioning;

5. Monitor the utilisation of hardware/software/licences;

6. Assist in assets disposal;

7. Asset Tagging.

1. General Support

2. Preparation, sending and uploading of advisories/announcements;

3. Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);

4. Sourcing for small value purchase peripherals;

5. Testing of IT Services;

6. Physical Keys management;

7. Any other Ad-hoc duties when required.

1. Mobile Devices Support

2. Preparation of Mobile Devices;

3. GoMAX provisioning;

4. Apple/Google accounts creation;

5. GoMAX forms filling and submission;

6. Mobile OS upgrade and Software Installation/Uninstallation;

7. Monitor the various services billing and verification.

Roles & Responsibilities:

• May occasionally be requested for business trip outside of Singapore for IT operations.
• Assist in setup of servers, firewalls and other network equipment for small offices
• Provide office IT support to the company employees.
• Provide vessel IT support to the crews onboard the vessels.
• Ensure all the IT issues are resolved within the stipulated time.
• Ensure assigned IT project tasks are completed within the stipulated timeline.
• Provide effective communication and customer service to the employees and the crews, in person and through phone calls and emails.
• Oversee and keep IT assets such as servers, laptops, monitors and printers.
• Update the IT asset inventory, application accounts and audit related documents regularly.
• Setup account, preparation of hardware and software for new hires.
• Participate/assist in internal and external audits.
• Prepare simple troubleshooting documentation for the staff and crews.
• Oversee IT procurement according to the company process.

Requirements:

• Bachelor’s degree or recognized Diploma in technology or computer science.
• Preferably 3-5 years or above experience working in infrastructure, network and security areas.
• Knowledge and certification in Microsoft 365, VMWare, Microsoft Hyper-V and CCNA will be advantageous.
• Strong knowledge and experience in LAN/WAN network configuration
• Able to multi-tasking and work on multiple projects simultaneously.
• Able to work independently and as part of a team.
• Knowledge in security risk assessment, audit, vulnerability scanning, data and application security is a plus.
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent interpersonal skills
• Self-motivated and have drive, and ability to work independently and a good team player.

We offer attractive remuneration package and fringe benefits with excellent career development opportunities in a global organization.

We are an equal opportunity employer. Applications from all qualified candidates are welcome.

All information provided by applicants will be used for recruitment-related purposes only and will be handled in strict confidence by authorized personnel. Only short-listed candidates will be notified.

PKF-CAP LLP is a member firm of PKF International Limited which is a network of legally independent professional service firms providing audit and assurance, accounting, tax, corporate recovery and insolvency, corporate finance, and financial advisory services to clients in more than 100 countries around the world.

In Singapore, we are a dynamic and growing risk consulting practice looking for hard-working and ambitious professionals to join us.

Our values are simple yet powerful. We believe in passion, hard work, and dedication to client service and reward our people for performance and contribution to the firm. Our people learn from job experience as well as training conducted by Directors, Managers, and external trainers. At PKF-CAP LLP, we grow ourselves by inculcating a culture of learning and thriving on our creativity to solve business challenges.

Our clients include listed companies and non-profit organisations.

The IT Auditor is responsible for assessing the risks associated with a company's information technology systems and designing and implementing audit procedures to mitigate these risks.

Responsibilities:

• Assess the risks associated with a company's information technology systems, as part of statutory audit and internal audit
• Recommend design and implementation procedures to mitigate these risks
• Communicate audit findings to management and other stakeholders (Audit Committee)
• Stay up-to-date on the latest trends in information technology auditing.
• Qualifications:
• Bachelor's degree in accounting, auditing, or information technology.
• CPA or CISA certification.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team

We are seeking an experienced IT Business Solutions Manager to lead the design, implementation, and management of cutting-edge IT solutions that align with our business objectives. This role requires a strong understanding of technology and business processes, with the ability to bridge the gap between technical teams and business stakeholders.

Key Responsibilities:

• Collaborate with business units to identify needs and translate them into technical requirements.
• Design and oversee the implementation of IT solutions.
• Lead cross-functional teams to deliver projects on time and within budget.
• Manage relationships with third-party vendors and service providers.
• Monitor system performance and ensure solutions align with business goals.
• Ensure IT solutions comply with industry regulations and security standards.
• Develop and maintain IT roadmaps to support business growth and digital transformation.

Qualifications and Skills:

Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Master’s degree or relevant certifications (e.g., PMP, ITIL, CBAP, Agile/Scrum) preferred.

Experience:

• 5-7 years of experience in IT, with at least 3 years in a business solutions or managerial role.
• Proven track record in managing complex IT projects, including resource and budget management.
• Familiarity with industry-specific operations and challenges in finance.

Technical Skills:

• Knowledge of cloud computing, cybersecurity, and data analytics.
• Familiarity with programming languages (e.g., SQL, Python) and BI tools (e.g., Power BI, Tableau).
• Understanding of emerging technologies such as AI, IoT, and machine learning is a plus.

Soft Skills:

• Strong leadership and team management capabilities.
• Excellent communication skills for interacting with technical and non-technical stakeholders.
• Analytical and problem-solving mindset.
• Ability to adapt to rapidly changing business environments.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

About the Role

We are seeking a detail-oriented and motivated Junior Data Analyst to join our team. The ideal candidate will play a crucial role in analyzing data, generating insights, and providing support for data-driven decision-making. A strong proficiency in Microsoft Excel and the ability to create and maintain macros is essential for this position.

Key Responsibilities

• Collect, clean, and organize data from various sources to support business analysis.
• Perform data analysis to identify trends, patterns, and insights.
• Conduct periodic portfolio reviews for current and future projects and develop strategies to optimize resource allocation based on resource availability and prioritized projects.
• Conduct periodic portfolio reviews for current and future projects, apply industry best practices to improve processes and performance tracking within the project portfolio.
• Develop and maintain complex Excel spreadsheets, including the creation and optimization of macros for automation.
• Generate reports and dashboards to present findings and recommendations to stakeholders.
• Identify and escalate risks in a timely manner, develop mitigation strategies and conduct cost-benefit analysis to inform business decision-making.
• Oversee the production of portfolio management and governance documents (e.g. project charter).
• Collaborate with team members (project owners, business leaders and cross-functional teams) to understand data requirements, address challenges and drive consensus on priority projects.
• Ensure data accuracy and integrity through regular audits and validation processes.
• Assist in ad hoc analysis and reporting tasks as needed.

Requirements

• Bachelor’s degree in a relevant field such as Statistics, Mathematics, Computer Science, Business Administration or related disciplines.
• Proficiency in Microsoft Excel, including advanced functions, pivot tables, and macros.
• Proficiency in Smartsheet software.
• Strong analytical and problem-solving skills with attention to detail.
• Prior experience in managing operations or overseeing project and portfolio lifecycles in the tech industry is a plus.
• Basic understanding of data visualization tools (e.g., Tableau, Power BI) is a plus.
• Excellent communication skills and ability to present data insights clearly.
• Interest to learn and engage in business support related work.
• Meticulous, good with numbers, and well-organized individual.
• Be dynamic, highly motivated, self-driven in working.
• Excellent interpersonal and communication skills. Candidate must demonstrate strong communication and interpersonal skills.
• Good command of Mandarin to speak with our Chinese-speaking associates in China.

IT Executive

Responsibilities:

1. Provide IT and network support including system installation, configuration and upgrading (on-site and/or remote technical assistance to end-users).

2. Manage computer networks and related computing environments on systems software, applications software, hardware, and configurations.

3. Documentation of all the IT assets, user information, VOIP lines, data lines and software licenses and maintenance.

4. Protect data, software, and hardware by coordinating, planning and implementing network security measure.

5. Troubleshoot, diagnose and resolve hardware, software and network problems.

6. Managing of IT assets and assists in decision making on acquiring IT assets.

7. Setting up all the IT requirements which includes PC, Copier Machines, required software and the applications pertaining to the respective department.

8. Office 365 maintenance – creating email IDs / Teams for the new staffs, taking backup of the outlook files, adding additional email accounts in accordance to internal procedure.

9. Assists with the implementation of any new system and technology that will improve work processes and member experience.

10. Work with all stakeholders to identify and provide responsive support on IT requirements

11. Monitor the office network and firewall within a secure environment for enhanced protection.(DHCP, Firewall policy, Access point, Vlan)

12. Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition

13. Regular update antivirus-related tools and window-related system patches.

14. Domain maintenance

Others:

1. Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business

2. Ready to be on-call and provide site support when needed

Requirements:

1. Min. Diploma in Information Technology or its equivalent;

2. 3-5-years exposure in desktop/Helpdesk support;

3. Excellent in hardware, software, network, and server troubleshooting;

4. Ability to work in a fast-paced environment;

5. Bilingual in English and Mandarin (Write and Read)

6. Good communication and interpersonal skills;

7. Strong documentation and organizational skills for maintaining IT asset records and ensuring licensing compliance.

8. Strong in business operation support

Salary: $2,500 to $4,000

Duration: 1 Feb 2025 - 31 Jan 2026

Location: CWT Distripark Jalan Buroh and/or Bras Basah

Working Hours:

Mondays to Sundays (5 days a week as per schedule) rotating day and night shift: 7am to 4pm/ 1pm to 10pm/ 10pm to 7am
and/or Mondays to Fridays: between 8.30am to 6.30pm (8 hours a day)

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.
• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

2. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.
• Assist with setting up and configuring network printers, scanners, and other shared devices.

3. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.

4. Security and Backup Management:

• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
• Assist in data recovery processes in case of system failures.
• Monitor and enforce IT policies regarding password management, data security, and access control.

5. System Maintenance:

• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
• Perform routine hardware checks to prevent issues and minimize downtime.

6. IT Documentation:

• Maintain a knowledge base of common IT issues and resolutions for quick reference.
• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
• Document IT configurations, processes, and procedures to ensure consistency and scalability.

7. IT Project Assistance:

• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
• Provide technical support during the implementation of new IT systems or software.

8. Training and Guidance:

• Provide basic IT training and guidance to employees, including the use of new software, hardware, and cybersecurity best practices.
• Assist in creating and distributing IT-related training materials to improve staff competency.

9. Vendor Coordination:

• Liaise with external IT vendors and service providers for equipment repairs, software licensing, and other IT-related services.
• Manage software licenses and subscriptions to ensure compliance with licensing agreements.

10. General Administrative Support:

• Assist in the procurement of new hardware and software.
• Track and manage IT-related purchases and warranty information.

Requirements:

1. Technical Skills:

• Hardware and Software Proficiency: A strong understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.

2. Communication and Interpersonal Skills:

• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
• Active Listening: Paying attention to user's descriptions of their issues to accurately understand the problem.
• Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or stressed users.
• Customer Service Orientation: A focus on providing positive and helpful service to end-users.

3. Service Delivery Standards:

• Responsiveness: Providing timely responses to user requests and incidents.
• Resolution Time: Aiming to resolve issues quickly and efficiently, while keeping users informed of progress.
• Service Level Agreements (SLAs): Adhering to defined SLAs for response and resolution times.
• Ticket Management: Using a ticketing system to track and manage user requests and incidents.
• Knowledge Base: Maintaining a knowledge base of common issues and solutions for self-service support.

4. Other Important Requirements:

• Documentation: Creating clear and concise documentation for users and internal use.
• Training: Providing training to end-users on new software, hardware, and IT policies.
• Adaptability: Keeping up-to-date with new technologies and trends.
• Teamwork: Collaborating effectively with other IT staff and departments.
• Experiences: Preferably with 1 year IT support experiences

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Company overview
Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Department overview:
The GCIO function oversees group-wide technology, operations and our data office. Our purpose is to support Nomura’s business strategy and deliver consistent group-wide services based on common operating principles. We are aligned to our key businesses across the group and operate enterprise-wide functions for risk management, governance and controls, supply chain and infrastructure.

The Chief Controls Office (CCO) is a key function within GCIO and our purpose is aligned to the GCIO Strengthen & Protect strategic pillar. We are a global team focused on strengthening our non-financial risk management framework enabling the business to accelerate strategic delivery, whilst enhancing our ability to dynamically manage risks and evidence that we are operating in control.

The CCO function is on a multi-year global transformation journey which starts with building the right foundations especially the right skills and capabilities within our global team.

Role description:
This is an associate role, offering great potential for involvement across Group CIO - IT Business units, and within our Chief Controls Office team globally – as well as interfacing closely with the Operational Risk department, Legal, Compliance, Regulatory Affairs, Vendor Management, Internal and External Audit.

If you are looking for an opportunity to be at the heart of the Technology risk management, leveraging your hands-on experience in Chief Controls Office or Risk management role, and sound knowledge of risk and controls principles, this may be an ideal opportunity for you. You will work with our IT Business Units and Group CIO senior management to fully understand and actively manage the Firm’s Technology risk profile. In your risk management oversight role, you will be able to navigate a landscape of competing priorities – understanding where to strike the balance between managing risks and acknowledging or accepting certain risks. In this capacity you will be advising Technology management and team on those matters requiring their attention and those which are of lesser importance.

You will be a Risk & Control lead within the team and you will need to leverage your leadership and influencing skills to continue to develop a strong working relationship across our Technology teams globally and Business stakeholders.

Key areas of oversight and engagement:

• Partner, advise, and support stakeholders across Group CIO implement and deliver an effective control environment and proactively manage their key risks within appetite
• Support the definition, creation and implementation of key artefacts and documents (policies, standards, controls, risk appetite statements)
• Ensure the firm’s Operational Risk Management Framework, including the Firm’s Risk Management Enhancement Programme (RMEP), is demonstrably embedded with the Group CIO and that Management Information (MI) is available to verify embedment
• Conduct controls testing and advise where control enhancements are required
• Oversee the annual Internal and External audits of Group CIO
• Participate in the firm’s risk management forums and committees as necessary, e.g. Operational Risk Management Forum, Technology Governance Forum etc.
• Liaise with the second and third lines of defence to ensuring that their requirements are taken into account within the Group CIO risk management framework
• Assess and advise on the risk management requirement for new and emerging technologies, e.g., Cloud, Secure by Design, AI.

Skills, experience, qualifications and knowledge required:

• Bachelor’s degree of Information Technology, Compliance, Risk and Control or relevant qualification
• Minimum 5 years of relevant risk & control experience within Investment Banking, Audit and consulting firm, or related environment.
• Industry Knowledge of Non-Financial Risk (NFR) frameworks and regulatory compliance requirements.
• Effective communication skills with strong adaptability and attention to details
• Able to think laterally and is comfortable with negotiating, possess an ability to seek buy in from key stakeholders
• Possess strong analytical skills and an ability to quickly learn new products and systems, need to be able to thrive in a constantly changing environment
• Strong experience of managing stakeholder across the 3 Lines of Defence (LOD) will be an advantage
• Proven experience as a trusted advisor to senior management on NFR framework matters, providing guidance and oversight will be an advantage
• Audit, Governance, Security industry certification such as CISA, CISM, CRISC, CISSP, CPA, CMIIA or equivalent professional qualification

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 8682

Details:

We are looking to hire an IT Executive with positive work ethic, keenness to learn, and who will thrive in a fast-paced environment to be responsible for the running of our IT systems and the management of the technical support of our office. If you are someone who enjoys being in charge of a variety of responsibilities from ensuring that our network system is functioning, to staying updated on the latest IT developments to mitigating any risks of possible cyber threats, then this is the role for you.

Company Overview:

We are a law firm in the CBD. Our work environment is friendly, energetic, exciting and fast-paced, and we make it a priority to provide our employees with quality training and opportunities for professional development.

Responsibilities:

• Respond to IT requests according to defined SLAs, and provide Level 1 and 2 support to end users, including troubleshooting, diagnosing, and resolving end-user reported issues
• Deploy, manage, and maintain desktops, laptops, and other related hardware and software
• Take responsibility of desktop administration activities and support assigned applications; including maintaining the inventory of the company’s assets
• Monitor IT related license renewals and make appropriate recommendations to the stakeholders for effective solutions
• Work with the IT team to provide assistance with data storage and security management, document management and database management
• Provide support for day to day IT infrastructure requirements
• Communicate effectively with senior stakeholders of the firm while providing well-informed advice pertaining to technical or security topics
• Maintain good communications with vendors and to be able to breakdown the technicalities presented by the vendor

Requirements:

• Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma in Computer Science/Information Technology or equivalent.
• At least 5 Year(s) of working experience in the related field, preferably a professional service firm, is required for this position.
• Specialised in IT/Computer - Network/System/Database Admin or equivalent.
• Good command of written and spoken English
• Good interpersonal skills; strong team player
• Ability to perform well in a fast-paced environment and willingness to go above and beyond
• Organized, thorough and meticulous
• Proficient in MS Word, Excel and PowerPoint
• Well versed with management of applications for video conferencing (eg. Zoom, MS Teams) and document conversion tool (eg. Adobe Acrobat)
• Experience with on premise server infrastructure and well versed with management of Microsoft Active Directory Service, Printer server management, File server management and Microsoft Exchange server management will be a plus
• Additional experience such as with cloud hosting platforms such as Microsoft Azure and Amazon Web Service will be advantageous
• Candidates with more experience may be considered for more senior positions

All applications will be treated with full confidentiality. (Only shortlisted candidates will be notified.)

1. End-User IT Resources
2. Monitoring of the desktops/laptops leasing schedule for various subscriptions;
3. Tracking of IT Equipment due for technology refresh;
4. Tracking of IT Equipment for incoming/outgoing officers;
5. Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;
6. Monitor leasing billing and verification.

1. WOG Services Administrative Support
2. Raising of Service Requests;
3. Monitor leasing billing and verification;
4. Monitor the software packaging and deployment status.

1. IT Asset Management
2. Manage the Configuration Management Database (CMDB);
3. Receipt of assets delivered;
4. Handover of assets to AFM for IT Resource provisioning;
5. Monitor the utilisation of hardware/software/licences;
6. Assist in assets disposal;
7. Asset Tagging.

1. General Support
2. Preparation, sending and uploading of advisories/announcements;
3. Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);
4. Sourcing for small value purchase peripherals;
5. Testing of IT Services;
6. Physical Keys management;
7. Any other Ad-hoc duties when required.

1. Mobile Devices Support
2. Preparation of Mobile Devices;
3. GoMAX provisioning;
4. Apple/Google accounts creation;
5. GoMAX forms filling and submission;
6. Mobile OS upgrade and Software Installation/Uninstallation;
7. Monitor the various services billing and verification.

We are a leading global trading company, head quartered in Singapore with International market presence in over 70 countries. We are seeking to recruit experienced

IT ANALYST

with a sound knowledge in Oracle ERP & database administration.

Oracle ERP Administration

· Developing oracle database object like procedure, function, packages and etc. using Oracle 10g, PL/SQL, Oracle Forms & Reports.

· Perform database modifications and system testing during deployment to production.

· Provide support for production database systems and processes, and end-user applications.

· Involved in analysis of database, Query optimization, indexing, and Ensuring effective utilization of the indexes used in the SQL or PL/SQL code.

· Involved in Implementation of Business Rules Using PL SQL / Database.

· Experience in ERP modules – Purchase, Sales, Inventory, and Finance Modules.

· Handles all PL/SQL, Forms and Reports related technical development and deployment in Production.

· Proficient in Oracle Tools and Utilities such as SQL*Loader, Toad.

· Experience with software Development life cycle (SDLC) process performing detailed analysis, collecting requirements, documents requirements, coding and unit testing, integration and system testing

· Involved in resolving production problems for the applications and ensure all support Service Level Agreements

· Strong technical, analytical, and problem-solving skills.

IT Infrastructure Requirements:

· Maintain awareness of all IT policies, guidelines, and procedures, and comply with them.

· Knowledge in Server Maintenance, Virtual Machines (Hyper-V), Server Backups.

· Coordinate with Infrastructure Vendors and resolve Issues.

Only Singapore Citizens or PR are eligible to apply.

Job is based at our Singapore office.

Interest candidates may send their resume to: [email protected]

Job Purpose

You will be responsible for planning and executing IT audits for the Great Eastern Group of Companies. You will also assist the Singapore Chief Internal Auditor, Group Internal Audit, to provide an independent and objective assurance to improve the Group’s IT control environment.

You are self-motivated, a good team player with initiative, who is keen to explore a career switch opportunity and willing to be challenged. We are open to candidates with experience in IT Security/Operations, application development and career auditors to discuss this opportunity.

The Job

· Participate or lead in the planning and execution of audit assignments to ensure quality and timeliness of reports and deliverables;

· Develop risk-based audit plans and testing programs;

· Ensure coverage of relevant regulatory requirements and recommend improvements to corporate policies, procedures and practices to enhance IT control design and enforcement;

· Support business audits through integrated or thematic audits by providing technology expertise and evaluating IT controls supporting the business operations;

· Manage or participate in other ad-hoc assignments including special projects and investigations;

· Contribute to continuous monitoring of technology risk areas. Establish and maintain strong relationship with technology stakeholders including risk management and control groups;

· Assist in the follow-up with auditees on outstanding audit findings through the issuance of Audit Tracking Report and verification of resolved findings;

· Ensure that audit operating standards and procedures are observed, and requirements of the Quality Assurance Review are met; and

· Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

· Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

· Highlights any potential observations /risks and proactively shares best risk management practices.

Our Requirements

· 5 - 7 years of relevant experience in IT security governance, IT Infrastructure/Cybersecurity/outsourcing operations, Technology Risk Management in banking or FI;

· Knowledge or exposure to cybersecurity controls, infrastructure technology (i.e. cloud security, network, virtualization), ethnical hacking, application security, API, micro services and secure coding standards;

· Familiar with the regulatory requirements specific to technology risk management (e.g. MAS, RMiT, OJK);

· Good report writing, communication and presentation skills;

· Complete audit work papers and reports with minimal intervention by the audit manager/team lead;

· Provide continuous monitoring of technology areas, engage technology control partners to upkeep with the changing IT risk landscape of the group;

· Attention to details to ensure completeness and accuracy of audit coverage;

· Strong analytical skill, time management, independent and collaborative;

· Able to interact well with all levels of staff;

· Bachelor's degree in Computer Science or Engineering, Accounting, preferably hold one or more of these professional certifications (e.g. CISA, CISM, CEH, CISSP, CCSP);

· High level of integrity, takes accountability of work and good attitude over teamwork;

· Takes initiative to improve current state of things and adaptable to embrace new changes.

· Self-motivated and takes initiative to improve current state of things and adaptable to embrace new changes; and

· Able to travel overseas when required and safe to do so (10% estimated).

About Great Eastern

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

We are assisting our client, part of a global engineering and technology group, look for a Department Manager (IITS). The Department Manager for Integrated Information Technology Systems plays a crucial role in overseeing and managing the integrated IT services and operations to the Client's customers in the Defence sector. You will be responsible for ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of the company and our customers.

Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Requirements:

• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Proven experience in system engineering and oversees the maintenance of multiple IT systems that interconnects and operate together a cohesive system.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Launch of New Business Division
(Targeting clients across Asia-Pacific, including Singapore)

Since 70% of the clients are based in Japan, Japanese language proficiency is an advantage.

Main Responsibilities:

• Budget management
• Strategy formulation
• Proposal sales
• Budget planning
• Expanding sales through business partnerships
• Ability of Proposal Documentation

Experience:

• Experience in IT sales or consulting
• Over 10 years of experience
• Proficiency in financial management
• Experience in proposal sales and consulting

Advantages:

Japanese Language proficiency

Good English language proficiency

Context:

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data in order to anticipate anomalies, batch delays, FileSystem problems, and the like.

Job Description:

• Contribute to IT projects for Antaes clients
• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one-time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.
• Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

• Education Level: Bachelor’s Degree
• At least 5 years of working experience in similar fields and roles
• Knowledge of the requirements of IT production (Banking System)
• Familiar with UNIX / TWS / SHELL Script / Python / Splunk

Analysis, development and evaluation activities:

• Familiarity with batch Processing
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues
• Knowledge in ticketing tools Jira & HP Quality Center
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issues proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP)
• Process Documentation and Process Analysis
• Planning, Organizing, Leading, and Controlling

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels
• Advanced customer service skills
• Scheduling meetings with offshore team as well as onsite team

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit and loss statements, balance sheets, etc.,)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing
• Forecasting and making projections
• Resource management
• Performance reviews, and verification processes