• 5 Working Days
• 8am - 5pm
• Up to $3200 + VB
• Tampines [Company transport provided]

Job Description:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner (3PL).
• Acknowledge customers’ email on queries/feedback/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer’s complaints/feedback are well investigated, resolved, and escalating the complaints/ feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer’s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed

Requirements:

• Minimum Diploma holder
• At least 2 - 3 years of relevant experiences

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Description

As a Quality and Compliance Specialist, you will play a pivotal role in ensuring that all products and operations within Project WATT meet regulatory requirements and quality standards. This role focuses on managing product certification, conducting regulatory audits, and ensuring that operational processes align with local and international laws. Collaborating with technical and operational teams, you will safeguard compliance while driving continuous improvement in quality management.

Responsibilities

• Product Quality Compliance:

1. Ensure that all products (hardware and software) comply with relevant regulations and industry standards, such as TR25 for EV charging systems in Singapore.
2. Maintain and update product certifications and manage regulatory audits and inspections.
3. Review testing results and performance reports to verify adherence to quality standards.

• Operational Compliance:

1. Oversee business operations to ensure alignment with legal and regulatory requirements, such as data privacy and environmental standards.
2. Develop, update, and optimize internal compliance policies and procedures to reflect current regulations.
3. Prepare and submit compliance reports, maintaining effective communication with regulatory authorities.

• Team Collaboration:

1. Work closely with technical teams, including Firmware Engineers and Integration Engineers, to validate the compliance of products and systems.
2. Provide compliance guidance and training to other teams to promote a culture of regulatory awareness.

• Risk Identification and Management:

1. Identify potential compliance risks and recommend actionable improvements to mitigate them.
2. Lead quality and compliance enhancement projects, ensuring continuous improvement in these areas.

Requirements

• A bachelor’s degree in Engineering, Quality Management, Law, or a related field, with at least 3 years of experience in product quality or compliance management. Equivalent professional experience will also be considered.
• Strong understanding of regulatory requirements for EV charging systems or IoT products, including certifications such as TR25.
• Experience managing audits and certification processes with regulatory bodies.
• Proven ability to collaborate effectively with cross-functional teams to ensure adherence to compliance and quality standards.
• Strong analytical and problem-solving skills with meticulous attention to detail in documentation and reporting.
• Knowledge of operational compliance standards, such as data privacy laws or environmental regulations, is a plus.

Reporting to:

Project Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by haressing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

ABOUT THE ROLE

About Us

At Pickering Institute, we are dedicated to nurturing lifelong learning and fostering leaders of tomorrow through innovative education. We are now seeking an exceptional professional to join our dynamic team as a Management Executive to the Managing Director (Dean). This pivotal role is an excellent opportunity for individuals passionate about academic excellence, international education, and administrative leadership.

This position requires an excellent level of Chinese literacy to be able to communicate with Chinese clients and external parties.

KEY RESPONSIBILITIES

• Provide high-level administrative and operational support to the Dean, including scheduling, correspondence, and meeting coordination.
• Actively participate in daily operations and contribute to the smooth running of the organisation.
• Coordinate and collaborate with various departments across the group to ensure efficient workflow and communication.
• Assist in the preparation and management of documents, including reports, presentations, and communications.
• Handle the reception of visitors and coordinate the logistics of events and activities hosted by the institution.
• Follow up on the implementation and progress of key projects, ensuring timely delivery and alignment with organisational goals.
• Support the Dean in developing and reviewing academic and operational strategies.
• Other Ad-Hoc duties assigned by Management.

QUALIFICATIONS AND SKILLS

Educational Background

• At least Bachelor’s degree in education, business administration, or a related field. Experience studying in Singapore is highly preferred.
• Language Proficiency: Excellent Chinese and English writing and oral communication skills.
• Experience: Minimum of 3 years in administrative or academic support roles, preferably in the education sector.

Skillset

• Exceptional organisational and time-management skills with attention to detail.
• Strong communication and interpersonal abilities to manage diverse stakeholders.
• Proficiency in Mac Operating System, Microsoft Office Suite and familiarity with project management tools.
• Good knowledge/skills in IT and attention to details.
• Able to work independently and as a team whenever required, while taking initiative when needed.

Personal Traits

• Passion for the international education industry.
• Professional, reliable, and able to work independently or as part of a team.
• Location and Mobility: Must be based in Singapore and able to accept short-term business trips when required.

WHY JOIN US

• Be part of a forward-thinking institution committed to innovation and excellence.
• Work in a supportive and inclusive environment that values diversity and professional growth.
• Play a key role in shaping the future of international education.

About the Company

A dynamic and growing subsidiary of a Sweden-based MNC, is a leader in the field of ultra-pure fluid transfer systems. A strong global presence spanning 28 countries and the regional headquarters in Singapore, they are committed to innovation and expansion within the ASEAN region. The company specializes in providing best-in-class transfer systems, including tubes, hoses, fittings, and more, to meet the stringent demands of industries like biomedical, pharmaceutical, and chemicals and continue with their growth and success.

Job Description

The company is seeking a highly motivated and results-oriented Technical Sales Specialist; who will play a crucial role in driving revenue growth and expanding the company's market share in Singapore. This candidate will be responsible for selling and marketing a diverse range of fluid transfer products and single-use assemblies, delivering customized solutions that meet the highest standards in ultra-pure fluid transfers.

Key Responsibilities:

● Develop and execute strategic sales and marketing plans to achieve revenue targets and expand the customer base.

● Identify and pursue new business opportunities while nurturing relationships with existing clients to maximize account penetration.

● Provide exceptional customer service, including prompt and effective handling of inquiries and technical support.

● Conduct product presentations and demonstrations, showcasing value propositions and technical specifications to potential customers.

● Collaborate with internal stakeholders, including the sales and marketing team, engineering, production, and customer support, to ensure seamless order processing, project intake, and customer satisfaction.

● Maintain accurate records of customer interactions, sales activities, and project updates in the company's CRM and ERP systems.

● Stay abreast of market trends, competitor activities, and emerging technologies within the Life Sciences industry.

● Contribute to a positive and supportive team environment where knowledge sharing and collaboration are highly valued.

Qualifications:

● Minimum a Diploma or Bachelor's degree in Biotechnology, Life Sciences, or a related field.

● Proven track record of sales success, preferably within the Life Sciences industry, with 1-2 years of experience or more, particularly in sectors like biomedical, pharmaceutical, chemicals, water treatment, food and beverage, and biofuel.

● Strong technical aptitude with the ability to understand and effectively communicate complex product information.

● Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

● Self-motivated and results-oriented, with a strong work ethic and a passion for sales excellence.

● Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Benefits:

● Comprehensive product training to enhance your technical expertise.

● Opportunities to learn and grow with a company expanding its market presence in the ASEAN region.

● Opportunities for professional growth and development within a dynamic and expanding organization, including potential paths in assembly services, commissioning, installation, and support services.

● Competitive compensation and benefits package.

To Apply:

Please submit your resume and a compelling cover letter outlining your relevant experience and qualifications to [email protected]

The Role

We are seeking an experienced board-certified Avian & Exotics Specialist with a strong background in exotic animal practice. The ideal candidate will have a relevant specialist board certification and veterinary medicine degree and be eligible to obtain a veterinary license from the Agri-Food & Veterinary Authority of Singapore (AVS). This role requires someone with demonstrated specialized knowledge in exotic animal medicine.

Key Responsibilities:

• Thorough medical examinations: Conduct thorough physical examinations to assess the overall health and identify any abnormalities in exotic patients.
• Perform and interpret diagnostic testing: Performing and interpreting diagnostic tests, such as blood tests, radiographs, and collaborating with our ultrasonographers and imaging team if advanced imaging is required.
• Plan and execute appropriate treatment: Developing treatment plans and overseeing the team to ensure treatments are carried out appropriately, for both outpatients and inpatients.
• Surgical procedures: Perform surgical procedures as indicated for exotic animals. Collaborate with our anaesthesia team to administer appropriate anaesthesia and analgesia for exotic patients.
• Preventative care: Administering vaccinations, providing nutritional and husbandry advice.
• Emergency care: Responding to exotic animal emergencies directly or via our 24/7 emergency team
• Behavioural consultations may be required: for example, feather-plucking in birds or barbering in rodents
• Administrative tasks: Maintain detailed and accurate medical records for all patients, ensuring compliance with clinic protocols and regulatory requirements. Contribute to department protocols and policies as required.
• Commitment to continuous learning: Stay updated with advancements in exotic animal medicine through ongoing education and professional development.
• We offer a competitive remuneration package of total gross $16,000 to $20,000 per month for the successful candidate.

Job Responsibilities:

• Provide support for the Regional Cloud Infrastructure hosting critical business solutions across the region.
• Assist with Cloud Consolidation and Integration into a unified Cloud platform for the region.
• Plan, design, and establish the necessary infrastructure for Operational Companies (OPCOs) to connect with both Global and Regional solutions.
• Contribute to various regional IT infrastructure projects, focusing primarily on infrastructure development and the elimination of legacy hosted infrastructure.
• Support SD-WAN and other regional infrastructure initiatives.
• Collaborate with Global, Regional, and Country IT teams to implement and support Global IT Security initiatives.
• Manage additional responsibilities, such as automating patch management (using Manage Engine) for GSOC, implementing Multi-Factor Authentication (MFA), Zscaler, Rapid 7 (Vulnerability Management), Trend Micro EDR, and other security tools.
• Assist with initiatives led by the Global Security Audit (GSA) teams, enhancing the overall IT security posture for the region.
• Help document IT section policies.
• Regularly conduct PDCA (Plan-Do-Check-Act) cycles and follow up with countries to ensure compliance with the above initiatives.

Requirements:

• Minimum Bachelor’s degree in IT or related field.
• Minimum 5 to 7 years In-Depth experience in Handling IT Infrastructure & IT Security at a Regional Level.
• Strong business acumen with a deep understanding of current IT infrastructure and IT security solutions.
• Proficient in Infrastructure Management and IT Security.
• Expertise in Cloud solutions, with essential experience in managing a regional Cloud setup using AZURE.
• Knowledge of the necessary technology requirements to manage the responsibilities outlined above.
• Strong project management skills.
• Demonstrated ability in strategic and conceptual thinking, design, implementation, and execution of strategies.
• Excellent problem-solving and coordination skills.
• Proven vendor management skills.
• Effective verbal and written communication skills.
• Proficient in Microsoft O365 tools (Word, Excel, PowerPoint, and others).
• Willingness to travel for business, if required.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Executive, Group Technology (IT Security)

The Job

Responsible for assisting the Vice President, Group Technology (IT Security) in:

• Ensuring the organization's information systems are fully operational and remain protected from external threats.
• Ensuring the organization complies to all relevant IT related legislative/regulatory requirements.

Responsibilities

• Assist in developing and driving compliance/governing framework for ongoing compliance against relevant IT legislative/regulatory requirements (e.g.PDPA, MAS TRM & PCI) and reporting to IT Management.
• Assist in developing and driving compliance/governing framework for the ongoing compliance against the organizational information security policies, standards and procedures and reporting to IT Management.
• Assist in evaluating and formulating a risk management framework for the embrace of new technologies such as Internet of Things (IOT).
• Assist in reviewing and recommending changes to information security policies, standards and procedures, taking into considerations such as deviation requests and audit findings.
• Assist in developing and driving an ongoing Information Security score card framework to reflect the state of compliance of the computing environment against the information security policies, standards and procedures.
• Assist in developing organizational IT risk management framework and conducting the risk assessments.
• Assist in conducting information security awareness and phishing programs.
• Assist in driving the evaluation & implementation of IT Security projects.
• Engage and support counterparts in China

Requirements

• Minimally 3 years of Information Security work experiences in the area of Information Security Consultancy and IT Risk Management.
• Possess security related certifications such as CISSP, CISM or CISA, with strong information security knowledge of IT legislations such as PDPA, MAS TRM and PCI, industry Information Security best practices/principles.
• Highly disciplined and diligent in driving deliverables strictly within defined timelines.
• Disciplined in being guided by a set of formalized security policies, standards, procedures and frameworks.
• Logical and methodological, with good planning, interpersonal and organizational skills.
• Able to work independently and as a strong team player.
• Experience in working in companies in bigger setup with various lines of businesses.

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief, or nationality.

Only shortlisted candidates will be notified.

Office Location: 25, Ubi Road 4, #05-01, UBIX, Singapore 408621

Contract Period:

• 1 Feb 2025 to 31 Jan 2026

Deployment:

• Mondays to Thursdays: 7:00am to 4:30pm, inclusive of 1 hour lunch break
• Fridays: 7:00am to 4.00pm, inclusive of 1 hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays. However, if the candidate is required to work beyond the working hours during weekdays and work on Saturdays, the candidate will be compensated with off-in-lieu.

Scope of works:

(a) Information and Communications Technology (ICT) & AV support for school events

1. General AV Operations

· The Personnel shall set up, operate, and maintain AV equipment within the school premises.

· The Personnel shall provide technical support in lighting, audio, video, and stage management for events organized by the Authority or external parties.

2. Lighting

· The Personnel shall set up, operate, and manage lighting equipment to ensure optimal illumination and ambiance during events.

3. Audio

· The Personnel shall set up and manage audio equipment, including microphones, speakers, and mixer soundboards (both digital and analogue).

· The Personnel shall ensure optimal sound quality for live audiences and recordings, including balancing audio levels, managing live feeds and delivering clear audio for speeches, music and other event components.

4. Video

· The Personnel shall operate video equipment such as cameras, projectors, and editing tools.

· The Personnel shall perform live-streaming, event recording, and display visual elements.

· The Personnel shall ensure video quality and content align with the events’ objectives.

5. Stage Management

· The Personnel shall set up and manage the physical stage, ensuring safety, proper arrangement, and necessary equipment such as podiums and seating.

· The Personnel shall coordinate transitions between event segments (e.g., speeches, performances, presentations) with the Authority's staff.

(b) AV Support for Staff and Students

· The Personnel shall assist in setting up ICT/AV equipment for events, meetings, and lessons.

· The Personnel shall provide video recording support for school events and lessons.

· The Personnel shall supervise students tasked with video recording events.

· The Personnel shall conduct AV training sessions for students and staff.

(a) ICT/AV Planning and Procurement

• The Personnel shall collaborate with the SH (ICT) / ICT Manager to propose solutions addressing ICT/AV challenges, including technical specifications and cost assessments.
• The Personnel shall support the Authority in procurement processes for ICT/AV solutions and services, such as the following:
  • Requirement Gathering: The Personnel shall assist the ICT department in gathering specific user requirements for AV equipment
  • Demo and Testing Coordination: The Personnel shall with with ICT department to organize and oversee product demonstrations or testing of proposed AV solutions to assess their functionality and suitability for the Authority's needs.
  • Vendor and Liaison: The Personnel shall work with the ICT department to liaise with selected vendors during installation and commissioning.

(b) ICT & AV Resource Management

· The Personnel shall assist in managing the Authority's ICT/AV resources.

· The Personnel shall conduct annual maintenance, troubleshooting and basic repairs of ICT/AV hardware.

(c) Media Post-Production

1. Video Editing

· The Personnel shall compile raw footage, arrange clips and create cohesive narratives.

· The Personnel shall add titles, subtitles and on-screen graphics and animations to enhance video content.

2. Sound Editing and Mixing

· The Personnel shall edit dialogue, remove unwanted sounds, and enhance audio clarity.

· The Personnel shall add ambient sounds, sound effects, or music to enrich audio quality.

· The Personnel shall select and propose suitable music tracks for videos.

(d) Other Tasks

· Any other duties assigned by the Authority.

Job Description

Support on understanding of provisioning & de-provisioning process of end user devices

• Provisioning of new laptops and mobile phones using Autopilot, Intune and Apple Business Manager.
• De-provisioning of new laptops and mobile phones using Intune.
• Management of assets using tools.
• Creation of Handover and takeover (from stakeholder) checklist.
• Identify and manage recurring infrastructure issues, working with technical teams to address root causes.

Support on management of authentication tools (using AD, Entra and Intune)

• Management of Admin Center for Entra & Intune
• Ensure that infrastructure services comply with organizational security policies, industry regulations, and best practices.
• Participate in audits and ensure that infrastructure security measures are consistently followed.

Support on SML process and creation of manual for AD ID creation process

• Management of onboarding & offboarding of devices end-to-end
• Monitor and report on service performance, ensuring compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Act as the main point of contact for internal and external stakeholders regarding service delivery matters.

Documentation & Third-Party Management

• Produce regular reports on service performance, incidents, changes, and capacity planning for senior management.
• Work with external vendors and service providers to ensure the delivery of contracted infrastructure services.
• Manage vendor performance, ensuring that contractual obligations are met, and service levels are maintained.
• Identify opportunities for continuous improvement in infrastructure service delivery and work with cross-functional teams to implement enhancements.
• Engage with internal customers to understand their needs and ensure the infrastructure supports business objectives.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in infrastructure service delivery, IT operations, or IT service management.
• Experience with ITIL frameworks and methodologies.
• Experience with cloud platforms
• Strong understanding of IT infrastructure components, including servers, storage, networks, databases, and cloud services.
• Knowledge of monitoring, incident management, and performance tuning tools.
• Familiarity with virtualization technologies, networking protocols, and automation tools.
• Strong communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
• Problem-solving abilities, with a focus on customer satisfaction.
• Strong organizational skills with the ability to manage multiple priorities.

Tanglin Mission

Tanglin Trust School Singapore has a long tradition of providing British-based learning with an international perspective. At Tanglin we strive to make every individual feel valued, happy and successful. Responsibility, enthusiasm and participation are actively encouraged and integrity is prized. Working together in a safe, caring yet stimulating environment, we set high expectations whilst offering strong support, resulting in a community of lifelong learners who can contribute with confidence to our world.

Our Vision

We aspire to be the best school in the world with a dynamic learning community which nurtures and inspires every individual to be the best they can be. Our core values of Respect, Responsibility and Purpose are at the heart of everything we do across the school.

The Role

We require a full-time teacher to work in the Languages & Classics Faculty who can teach Spanish across the full 11-18 age range. The school offers Spanish at A Level and IB (Higher and Standard level) and, whilst it is not a pre-requisite, experience in either port-16 pathway, would be an added advantage. The Faculty is committed to the use of Technology for Learning, so an interest and experience in this methodology is also desirable.

Key Responsibilities

1. Teaching and Learning

• Possess a deep and fluent knowledge of what makes a difference to student learning, in line with the Senior School Inspired Learners Vision.
• Ensure the thorough implementation of subject specifications, schemes of work, assessment policies and reporting procedures.
• Create opportunities for students to develop confidence in the subject through carefully planned and managed activities.
• Support a departmental and whole school culture of innovation that includes varied and exciting teaching approaches, technological integration and thoughtful evaluation of teaching and learning.
• Possess the experience and flexibility required to teach a range of skills, topics and ability levels.
• Possess the experience and flexibility required to teach either pathway (A level or IB) in the Sixth Form.

2. Planning & Development

• Take advantage of some of the many opportunities for professional development offered by Tanglin.
• Take responsibility for their own professional development, and that of colleagues, by occasionally leading departmental or faculty inset or department meetings in an area of expertise.
• Assist the AHOF/HOF in identifying areas for development in Spanish within the broader aims of the school development plan.
• Collaborate with colleagues in the planning and delivery of the schemes of work, including the choice of appropriate teaching and learning methods to meet the needs of the subject, and of different students.
• Support a school culture of innovation that includes technology integration.
• Be supportive of and open to the frequent change that characterizes a school such as Tanglin.

3. Management of Resources and the Teaching Environment

• Assist the AHOF in identifying appropriate resources within the limits of the departmental budget.
• Assist the AHOF in ensuring that departmental rooms present stimulating environments, which help to influence students’ attitudes positively towards Spanish.

4. Assessment, Recording & Reporting

• Ensure students’ work is regularly assessed according to Languages and Classics Faculty policy and that homework is in line with school policy.
• Report to parents in accordance with the school’s reporting policy as laid down in the Staff Handbook.
• To use information gained from assessment, recording and reporting procedures to generate further improvement in student achievement.
• Assist the AHOF in the setting and marking of school examinations and to supervise entries for external examinations.

5. Pastoral and Co-Curricular

• Follow the School’s policies and procedures with regard to discipline and behaviour, daily routines, duties, homework, leave of absence, and visits, as laid down in the Staff Handbook.
• Contribute to co-curricular activities that broaden students’ experiences and contribute to the general life of the school.
• Embrace the School’s commitment to creating a diverse and inclusive environment.

6. Communication and Liaison

• Help to establish a love of language learning through your own enthusiasm for the subject.
• Contribute wholeheartedly to Spanish department activities.
• Attend and contribute to meetings of a professional nature with HOF, HOY, SSLT and in other circumstances when requested.
• Liaise with the AHOF and HOF in respect of student records, rewards and sanctions.
• Maintain appropriate links with teaching colleagues in all sections of the school and foster cross-curricular links where appropriate.
• Liaise with members of the Learning Support Team with regard to individual students who may have exceptional needs, to ensure that those needs are understood, planned for and met.
• Liaise with pastoral staff, including form tutors, Heads of Year, the Assistant Heads of School and the Head of Careers on matters pertaining to the study of Spanish.
• Contributing to the strengthening of the parent-teacher partnership in individual and whole school initiatives as and when required.
• Assist the AHOF in developing effective links with the wider community in order to extend the study of Spanish and enhance teaching and learning.
• Be responsible for reporting any concerns about a child to the Designated Safeguarding Lead.

Tanglin Trust School believes that each employee makes a valuable and significant contribution to our success and that contributions should not be limited to the assigned responsibilities below. This job description is designed to outline primary responsibilities but not limit the employee, nor Tanglin Trust School, to only the duties identified. It is the expectation of the School that each employee will offer his/her services wherever and whenever necessary to ensure the success of our organisation.

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to provide an Enhanced DBS disclosure certificate, or equivalent.

A DAY IN THE LIFE AS COFFEE SPECIALIST

You will create a delightful customer experience for our customers by ensuring that the maintenance of the boutique appearance are in accordance to the company policy (well-ordered, correct equipment, properly presented), ensuring that the display cubicles are filled with capsules, machines and accessories on a daily basis, welcome the Boutique clientele and identify their needs and to advice both prospects and Club members on Nespresso products and services. You will also need to initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products and maintain a pro-active approach towards the customers and to maximise the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories). As the Coffee Specialist, you are part of the team to ensure boutique operations excellence are being maintained such as compliance to the correct opening / closing of the Boutique procedures and payment are made in order based on a defined procedure. You will contribute actively to achieve individual and boutique targets.

WHAT MAKES YOU SUCCESSFUL

• Excellent proficiency in English is essential.
• Experience in working with High end/luxury/premium FMCG or retail brands would have an added advantage.
• Preferable with at least 2 years of experience in direct customer sales and/or 2 years of experience in supervising/coaching a team
• Must have a strong work ethic, integrity and total honesty (transparency and trust)
• Service-oriented
• Have passion to constantly update oneself with our Sales Guidance
• Curiosity and ability to generate creative ideas
• Able to communicate complex messages in a simple way
• Energized by tough challenges and is a team player

Job Summary:

The Food Labelling and Regulatory Specialist is responsible for ensuring that all food products meet regulatory labelling and compliance standards across relevant markets. This role focuses on interpreting and implementing food labelling regulations, creating and reviewing label content, and working closely with cross-functional teams to ensure accurate and compliant product packaging. The specialist will support the company’s commitment to food safety and compliance by staying current with regulatory requirements and advising on necessary adjustments.

Key Responsibilities:

• Regulatory Compliance: Interpret and apply food labelling regulations, including ingredient listings, nutritional information, allergen declarations, claims, and warnings, for all relevant markets. Ensure compliance with FDA, USDA, EU, and/or other applicable food regulatory agencies’ standards.
• Label Development: Collaborate with the R&D, Quality Assurance, and Marketing teams to create and update product labels, ensuring they are compliant with regulations and accurately reflect product ingredients, health claims, and nutritional content.
• Documentation and Verification:Review and approve label artwork and proofs, ensuring all required information is accurately presented. Verify that label changes comply with regulatory standards and conduct audits of product packaging as needed.
• Cross-functional Collaboration: Serve as a regulatory advisor to product development, marketing, and sales teams, providing guidance on food labelling and advertising to avoid legal risks and support market launches.
• Market Research:Stay informed on changing food labelling regulations and standards in existing and emerging markets. Conduct gap analyses and propose updates to maintain compliance.
• Internal Education and Training: Train relevant company personnel on labelling requirements and best practices to ensure ongoing compliance.

Requirements

• Diploma/Bachelor’s degree in food science, Nutrition, Regulatory Affairs, or a related field.
• Minimum of 3-5 years of experience in food labeling, regulatory compliance, or quality assurance in the food industry.
• Strong understanding of food labeling regulations, such as FDA, USDA, EU, and Codex Alimentarius. Familiarity with organic, non-GMO, and allergen-free labeling requirements is advantageous.
• Proficient in interpreting and applying food labeling standards and regulations. The ability to work with software for label review and compliance management is a plus.
• Excellent written and verbal communication skills, with the ability to clearly explain complex regulatory requirements to non-experts.
• Strong attention to detail and accuracy in reviewing and approving product labels, ensuring compliance with legal standards.
• Ability to identify and resolve labeling compliance issues, offering solutions that balance regulatory requirements with business needs.

Our client is a local leading player in Real Estate Industry, well-known for its diverse portfolio of properties and sustainable urban solutions. They are currently looking for several Retail Property Leasing Specialist due to team expansion. They are located at Central - easily assessible.

Responsibilities for Retail Property Leasing Specialist:

• Responsible for identifying and engaging potential retail tenants.
• Conduct market research, strategic networking, and proactive outreach.
• Manager will lead and mentor the team, ensuring the successful implementation of leasing strategies
• Primary focus will be on maximizing rental income and maintaining high occupancy rates.
• Responsible for finalizing lease agreements and managing documentation
• Build and maintain relationships with different stakeholders

Requirements:

• Diploma in any discipline
• Min 2 years of leasing experience
• Good communication and negotiation skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

• Manage the day-to-day running and maintenance of IT systems (servers, networks, applications) to ensure optimal performance and reliability.
• Guide and support junior team members, contributing to the development of IT operational standards and procedures.
• Create and maintain detailed documentation for IT systems, configurations, and procedures to facilitate knowledge sharing and efficient operations.
• Work with internal and external stakeholders to support IT projects, including planning, upgrades, migrations, and deployments.
• Build and maintain relationships with vendors and service providers, negotiating contracts and SLAs to ensure quality service and cost-effectiveness.
• Partner with finance teams to manage IT budgets, procurements, and financial planning.
• Address and resolve escalated IT issues and incidents, serving as a key technical contact for troubleshooting and support.
• Analyze IT performance metrics and KPIs, generating reports to track performance and identify improvement areas.
• Act as a subject matter expert, sharing knowledge and best practices to foster professional growth within the IT team.
• Take ownership of IT responsibilities, working with a sense of urgency and self-motivation.
• Monitor IT systems for security threats and performance issues, proactively addressing them to minimize downtime and prevent data breaches.
• Conduct regular audits and evaluations of IT infrastructure and processes, identifying and implementing improvements.
• Provide daily updates and reports to the Team Leader on ongoing activities and issues.

Requirements:

• At least 3-5 years of experience in supporting IT infrastructure operations within the ICT industry.
• Demonstrated expertise in diagnosing and resolving hardware and software issues, including routers, switches, firewalls, wireless devices, servers, PCs, mobile devices, Office applications, and PDF tools.
• Experience with managing incident response processes efficiently.
• Proficient in system administration tasks and familiar with various operating systems.
• knowledge of IT infrastructure, including networking technologies, ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, and SolarWinds.
• Proven track record of delivering high-quality and dependable work consistently.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25021

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

JOB SUMMARY

We're in search of a dynamic Technical Specialist/Assistant Engineer who's driven and skilled to join our team. Your main responsibility will be to offer technical assistance to both contractors and customers, ensuring our systems run smoothly. If you excel in fast-paced settings and love tackling challenges, this role is perfect for you.

We offer comprehensive on-the-job training to enhance your skills and knowledge, ensuring you stay up-to-date with the latest industry advancements. At our company, we believe in providing a supportive and nurturing environment that encourages personal and professional growth.

JOB RESPONSIBILITIES

• Provide technical support to contractors/customers, assisting them with any technical queries or concerns.

• Conduct site measurements and evaluate system performance to identify areas for improvement and optimization.

Undertake ad-hoc assignments as required, demonstrating flexibility and adaptability in your work.

EDUCATION and EXPERIENCE

• Possess a Higher Nitec or Diploma in Mechanical, Electrical/Electronic Engineering, or a similar field.

• Experience with ACMV including troubleshooting and Building Management Systems (BMS) would be advantageous.

JOB-RELATED SKILLS & PRE-REQUISITES

• Good command of English, speaking and writing and computer literacy.

• Results oriented with the ability to define problems, exhibit sound judgement, and take initiative to develop alternative solutions rationally and independently.

• Excellent communication and interpersonal skills to effectively interact with contractors/customers, providing them with the best possible technical support.

• Strong analytical thinking to diagnose and resolve technical issues promptly and efficiently.

• Possess a valid Class 3 or 3A driving license, which will be an advantage.

Able to work both independently and collaboratively as a valuable team player.

Income Insurance was established in 1970 and is Singapore’s leading composite insurer, offering products and services that serve the protection, savings and investment needs of different life stages and for all segments of society. Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.

We are committed to create a positive social impact through our products, services and people. Today, we insure close to 1.7 million lives in Singapore across life, health and general insurance. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a General Insurance (GI) Specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families. Through effective communication skills, persuasive techniques, and a genuine passion for our products, you will identify opportunities to engage clients, and close deals over the phone. Your ability to meet and exceed sales targets will directly impact our company's success, making you an integral part of our thriving team.

You will be required to:
• Call prospects from provided leads, introducing our product offerings.
• Build and maintain a strong pipeline of potential clients by actively following up on leads, engaging in productive conversations, and nurturing relationships.
• Employ consultative selling techniques to understand customer needs, address concerns, and present tailored solutions that align with their objectives.
• Utilize persuasive communication skills to effectively overcome objections and close sales, ensuring a high conversion rate
• Continuously seek personal and professional development opportunities to enhance sales skills and contribute to a positive team environment.

To join us as a GI Specialist, you should have:
• Previous experience in telesales, inside sales, or a similar role, preferably in the banking/financial sector.
• Proven track record of consistently meeting or exceeding sales targets.
• Outstanding communication skills with the ability to build rapport and establish trust with potential customers.
• Strong persuasive selling skills, with the ability to handle objections effectively and close deals.
• Self-motivated and Results-oriented mindset, driven by a desire to succeed and contribute to the growth of the company.

We offer competitive compensation packages, including a base salary and attractive incentives, along with comprehensive training and ongoing support to help you excel in your role. Join our dynamic team and embark on a rewarding career !

If you are looking to make an impact, apply now and take the first step towards an empowering and fulfilling career with Income.

Winner of E50 Awards 2021, 2022 & 2023

One of Singapore’s Fastest-Growing Companies 2022

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min GCE ‘N’ or ‘O’ Level or equivalent
• Bilingual in English and Mandarin to interact with Mandarin speaking customers
• Experience in sales support / customer service would be an added advantage
• Knowledge of customer service principles and practices
• Customer Service Oriented
• Dedicated team player with ability to work under pressure and deliver results
• A meticulous and responsible employee
• Able to work independently with minimum supervision
• Knowledge of relevant computer applications
• Able to work independently

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from Illumina End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with Illumina core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

About the Role:

Reporting to the Regional Manager, Procurement Asia South. You are responsible for

execution of proper contracting process related to Borouge operations in Asia South

according to the implemented policies, business process, procedures, guidelines and

practices to ensure & secure the company resources; this includes performing the

contracting process from receipt of the contract request until the award of the contract, as

well as supplier performance/relationship management.

The procurement activities in Borouge Asia South are all indirect procurement, including

management consultancy, professional services, digital/IT expenditures, marketing

communications, general admin and facility management services, plus Capital/CAPEX

projects that support Borouge growth and expansion in the Asia Pacific region.

She/he will also be responsible for resolving contractual issues and claims from contractors

for contract variations and maintains follow-up until closeout of contract file in accordance

with the contract terms and conditions and procedures.

She/he shall also assist the Department Manager to drive continuous improvement

initiatives and ensure operational excellence.

This position is based in Singapore.

Key Accountabilities:

Category Strategy

• Performs and executes contracting processes according to category strategies that enable specialized contracting at lower costs
• Conducts risk management (in coordination with Department Risk Champion), identifying potential risks and developing mitigation plans to minimize risks for the company
• Able to translate project requirements into specific procurement activities
• Alignment of long and short term procurement strategies with overall corporate needs

Contractor Relationship Management

• Defines supply base, including identifying and developing new sources and driving its qualification to provide desired quality supplies to the company
• Identifies strategic relationships to enable targeted supplier relationship management
• Conducts contractor relationship management initiatives (e.g. cost reduction and value engineering initiatives) to ensure maximum value is captured from the supply base
• Conducts performance evaluation of contractors to identify measures for continuous performance improvement

Tendering – Follows the tender process

• Executes the tendering process as per company policies and procedures to identify best sources on the supply market and comply with all legal and regulatory requirements
• Develops contracting strategy based on the scope of work/services and ensures that the final account to the contractor is based on the completion of defined deliverables
• Drives preparation of Contracts for selected services within responsibility to improve commercial conditions and reduce administrative effort
• Cost-effectiveness and cost-savings through efficient vendor selection as per company policies and procedures
• Produces procurement related documents and organize the documentation/record filing according to the company and project requirements
• Efficient allocation of resources to reduce the tendering cycle time

About You:

• Bachelor’s degree, preferably in an Engineering or Supply Chain discipline or equivalent professional qualifications
• Minimum Experience & Knowledge & Skills
• Knowledge of relevant contract laws and regulations
• Sound knowledge of commercial practices, legal aspects and negotiation skills
• 8 years of relevant procurement experience
• Minimum 3 years of indirect procurement experience, preferably in management consultancy, professional services, IT spend, facilities management and marketing communications
• Experience in procurement related to Capital/CAPEX projects preferred

This position is responsible for working with existing and prospective customers to effectively provide solutions by offering pre and post-sale customer support; product training, demonstrations, application testing and method development, particularly in the inorganic portfolio.

Ø Support Sales team to achieve / exceed annual targets and growth.

Ø On-site application supports to customers.

Ø Understand market trends, requirements and competitive situation.

Ø Work closely with sales team to demonstrate product capabilities and applicability to the customer’s application needs throughout sales cycle- from pre-sales to getting orders as well as after-sales supports.

Ø Pre-Sales: Understand customers’ needs and requirement, engage in technical discussion, provide solution-oriented demos, products, and demo results presentations, propose total solution, lead the compilation of applications and marketing materials for customers/users/ sales representatives.

Ø After-Sales: Conduct practical training on hardware and software, product technology presentation relevant to instrumentation prior to hands on, troubleshooting, attend to users queries and support on method development.

Ø Support sales marketing events e.g. user meetings, workshops, seminars to update products technology, chemistry

Ø Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts.

Ø Maintain installed base customer satisfaction

Ø Be the contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.

Ø Provide leads to sales by engagement with customers.

Ø Involve in troubleshooting relating to instruments, application, and software.

Ø Develop and update knowledge of competitor’s products and discuss with sales team to promote and sell products and services.

Ø Provide training to overseas customers (scheduled)

Ø Keep track of demo lab chemical inventory, etc

Academic Qualifications:

Ø Candidate must possess at least a Degree / Master’s or PhD’s in Chemistry

Work Experience & Requirement:

Ø At least 3-5 year(s) of working experience using inorganic spectroscopy with knowledge on AA, ICP and or ICP-MSMS

Ø Preferable: knowledge of ICP / MS operation, theory, and various industrial applications requirement. Hands-on experience with spectroscopy products is a plus.

Ø Good analytical skill in data analysis

Ø Good problem-solving skill in chemistry

Ø Good interpersonal and presentation skills (both verbal and written)

Ø Able to work in a team environment - with sales and service.

Ø Customer service oriented and willing to travel if needed (<25%).

Computer literate, knowledge in MS Office - Excel, Word, PowerPoint

First Fun Games is an innovative internet entertainment company specializing in games and social networking. Committed to global expansion, we connect players worldwide with thrilling, seamless, and immersive experiences.

Join our passionate team as a Customer Service Specialist and help redefine the future of gaming and social entertainment!

Key Responsibilities:

• Player Support: Respond to player queries and concerns through various channels, such as email or ticketing systems. This includes troubleshooting technical issues, assisting with gameplay mechanics, and providing general support to ensure a positive player experience.
• Complaint Management: Handle player complaints in a timely and professional manner, demonstrating empathy while investigating issues and providing appropriate resolutions to ensure player satisfaction.
• Feedback Consolidation: Collect, organize, and analyse player feedback and suggestions. This involves categorizing feedback based on common themes, prioritizing feature requests, and relaying insights to relevant teams, such as development or marketing.
• Documentation and Reporting: Maintain detailed records of player interactions, feedback, and resolutions. Utilize this information to identify trends, evaluate the effectiveness of support efforts, and contribute to informed decision-making processes.

Requirements:

• At least 1 year of experience in customer service, preferably in gaming or technology-related environments.
• A genuine interest in gaming and a desire to support the gaming community.
• Business understanding, logical thinking, communication, and teamwork skills.

Work Schedules:

• 4 Weekdays + 1 Weekend ( 5 day work week)
• 9.30am - 6.30pm