· Provide hardware support and services to colleagues.

· Manage basic stock of IT equipment and place orders as necessary.

· Possess knowledge of Microsoft Active Directory (ADDS) and Firewall Administration, particularly with Sophos.

· Offer hands-on assistance with system setup onsite or guide users through the process remotely.

· Assist with installation and integration processes, address security issues, and manage program upgrades.

· Provide remote technical support and troubleshooting via phone or chat.

· Attend to various ad-hoc IT support requests as needed.

(JR107970)

Our company is seeking an experienced Infrastructure Engineer to join our IT team. In this role, you will be responsible for designing, deploying, and maintaining our customers’ IT infrastructure. You will need to have a deep understanding of network and server technologies, as well as experience managing on-premises infrastructure.

Responsibilities:

• Design and Build: Design, build, and maintain our clients’ IT infrastructure to ensure optimal performance and reliability.
• Collaboration: Collaborate with development teams to ensure that infrastructure is scalable and capable of supporting applications effectively.
• Security Compliance: Work with the security team to ensure that our infrastructure is secure and meets compliance requirements.
• Monitoring and Troubleshooting: Monitor and troubleshoot issues within our network and server infrastructure, providing timely resolution.
• Day 2 Maintenance: Engage in day 2 operations and maintenance, ensuring ongoing performance and stability of the infrastructure.
• Documentation: Maintain comprehensive documentation of infrastructure architecture, procedures, and configurations.
• Stakeholder Management: Engage with customers and vendors to understand their needs and ensure alignment with infrastructure solutions, fostering strong relationships to support project goals.

Qualifications:

• Education: Bachelor’s degree in Computer Science or a related field.
• Experience: At least 3 years of experience as an Infrastructure Engineer.
• Technical Knowledge: Proficient in network and server technologies (e.g., VxRail, Microsoft, Linux).
• On-Premises Management: Demonstrated experience managing on-premises infrastructure.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with keen attention to detail.
• Communication: Excellent verbal and written communication skills.

Desired Skills:

• On-Premise Solutions: Experience with on-premises solutions, including deployment and management.
• Programming and Scripting: Knowledge of programming languages and scripting (e.g., Python, PowerShell, Bash).
• Clear Articulation: Ability to articulate technical concepts clearly and concisely to both technical and non-technical stakeholders.
• VxRail and Networking: Familiarity with VxRail solutions and networking concepts.

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

• Able to use the right tools and execute task instructions in accordance to maintenance manuals.

• Perform scheduled Preventive and Corrective maintenance tasks.

• Perform root cause analysis.

• Perform system and cybersecurity patches.

• Involve in tech refresh activities.

• Process and execution of configuration, asset and change management.

Requirements:

• Diploma / Degree in computer science, Information Technology, or related field; advanced certifications (e.g., Microsoft Certified Systems Engineer MSCE, Red Hat Certified Engineer RHCE) preferred.

• Experience in managing enterprise Linux (SUSE Linux) and Windows server environments in a complex IT infrastructure.

• Strong understanding of high availability and fault-tolerant system architectures, with experience in clustering, load balancing, and failover mechanisms.

• Hands-on experience with SQL database maintenance.

• Familiarity with network protocols, monitoring, remote administration, routing, switching, and firewall configuration, particularly with Palo Alto, McAfee, and Checkpoint appliances.

• Experience with SAN storage solutions and storage area networks (SAN).

• Knowledge of Microsemi NTP (Network Time Protocol) for time synchronization across network devices.

• Possess problem-solving abilities and a proactive approach to identifying and resolving technical challenges.

Certifications:

Holding the following certifications or their equivalents would be beneficial.

· Cisco Certified Network Associate (CCNA) / CompTIA Network+

· CompTIA Server+

· ITIL Foundation

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Responsibilities

• Work with Product Owner, Software Architect, Developers, Project Manager and customers/ end users (e.g. doctors, nurses, clinicians, administrators, IT Manager, etc.) on roadmap, enhancements and change requests in our market-driven product design process to strengthen our SaaS care management system
• Participate in requirement study, research, feasibility study, functional analysis and design phases, functional testing, user acceptance testing and end-user training
• Translate business requirements into detailed product or functional specifications, user stories and test cases that drive the software development process
• Collaborate with cross-functional teams, including sales, project management and technical support to align on product strategy, positioning, messaging, and go-to-market plans
• Perform technical and business impact analysis for modifications needed in existing web-based SaaS/SOA and bespoke applications to meet changing user requirements
• Assist in troubleshooting software applications and system issues
• Chance to participate in consulting and proof-of-concept/ pilot and other trailblazing/ meaningful projects

Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma in any field
• At least 3-5 solid years of relevant working experience, preferably working as product owner, product manager, functional consultant, business analyst, system analyst, IT analyst, product analyst, analyst programmer, etc.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear product specifications
• Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross functional teams and customers/ end-users (including doctors, nurses, social workers and healthcare professionals) regularly
• Enjoy solving real-world problems, software/SaaS product design and management
• Knowledge of software development lifecycles (SDLC) and familiarity with Agile/Scrum practices will be an advantage

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Working for a large banking client, as Project Manager, you will hold accountability for the successful delivery large and complex IT projects. Utilizing an agreed-upon project methodology, the focus includes robust risk and issues management, comprehensive documentation, and efficient project management within a stringent schedule.

Key Responsibility Areas:

• Fully Responsible for defining, documenting, and successfully completing complex projects through the entire project lifecycles for consumer banking project.
• Preparing powerpoint presentation to business stakeholders and senior management
• Ensuring appropriate control, change control, risk management, and testing processes.
• Monitors and controls resources, revenue, and capital costs against the project budget, managing expectations of all project stakeholders.
• Preparing status and MIS reporting to senior management
• Works with stakeholders to agree and implement short-term and medium-term modifications to demand, maintaining a register of business requests and reporting as required.
• Manage project across all stages of project lifecycles leading to implementation

Key Selection Criteria:

• Bachelor Degree with min 12 years of experience in IT
• Current project management accreditation PMP / PRINCE2 preferred and Agile in addition would be beneficial.
• Demonstrated prior success in delivery of complex IT application project
• Prior experience in managing projects in banking industry with min 5 years experience
• Extensive project lifecycle experience understanding the planning and delivery of projects in its entirety.
• Excellent presentation skills and advance knowledge in powerpoint
• Excellent written and oral communication skills

Interested candidates please email your latest resume to [email protected]

Company’s Profile:

Our client is an international technology and engineering company that specialises in providing innovative digital and security solutions to their esteemed clients. They are well-known for their dedication of quality delivery standards with more than 15,000 engineers globally supporting projects. They have an international presence in over 100 countries worldwide and are looking out for Project Managers to join their team and contribute to their ongoing success.

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers
• Degree in any discipline

Interested candidates may whatsapp your resume to 6421 4965. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Talentsis Pte Ltd | EA No: 20C0312

Overview:

We are seeking a motivated and detail-oriented undergraduate intern to join our team. This internship provides an excellent opportunity to gain hands-on experience in various administrative, data management, and IT-related tasks.

Key Responsibilities:

1. Microsoft Forms Management: Assist in creating, editing, and managing Microsoft Forms for internal use.
2. Data Collation for Insurance Renewal: Support in gathering and organizing required data for the annual insurance renewal process.
3. File Archiving and Scanning: Help with the systematic archiving and scanning of important documents to ensure efficient records management.
4. Staff Claims Review: Perform basic checks and verifications on staff claims for accuracy and completeness.
5. Supplier Reconciliation: Assist in reconciling supplier statements and resolving discrepancies.
6. Inventory Management: Conduct inventory checks, ensure proper tagging, and verify inventory tallies.
7. Cross-Charging Support: Assist in allocating IT-related invoices to the appropriate departments using Excel.
8. New Laptop Setup: Support in the basic setup and configuration of new laptops for staff use.

Qualifications:

• Student pursuing Degree in Finance, Business Management, or a related field.
• Proficiency in Microsoft Office, particularly Excel.
• Strong attention to detail and organizational skills.
• Ability to multi-task and manage time effectively.
• Excellent communication and teamwork skills. Good in analytical skills and has an eye for detail
• Enthusiasm and willingness to learn and expose to new and different challenges
• Possess good work attitude and highly self-motivated

Note:

• Minimum Internship Duration: At least 3 months
• Depending on educational background, Interns will be paid a monthly internship allowance of S$1500 (max)
• Please state your earliest availability and commitment period

We are looking for an IT Helpdesk Support Executive to support the regional business operations. The incumbent will be working alongside with the various members in the IT Department to provide all aspects of helpdesk support to BELFOR (Asia) at HQ level and all regional offices.

Actively agile and operational, the person shall come with practical hands-on experiences accompanied with good academical background knowledge in various aspects of information technologies (i.e., including infrastructures, network, security, hardware and software, etc): -

Key responsibilities: -

• Ensure BELFOR (Asia) IT infrastructure is robust and at performing at optimal operational level with minimum downtime
• Provide support to IT Infrastructure Management that covers a) Helpdesk Support to end-users, b) Security and Compliance, and 3) Policy and Documentation
• Ensure tickets are appropriately addressed within the stipulated time frame
• Perform installation and maintain of computer systems, software and networks ensuring its functionality to support the daily business at optimal operational level
• Study and review system application and conduct training where necessary on the targeted application
• Study and make recommendations to safeguard the usage of IT peripherals

Additional Requirements: -

• Minimum 5 years of relevant working experience
• Good written and verbal communication
• Ability to diagnose and troubleshoot issues effectively and provide constructive solutions
• Hands-on experiences with Microsoft Windows Server include Active Directory, DNS, DHCP and AD Group Policy
• Hands-on experiences with administration of Microsoft 365 (Office, Teams, Exchange, Azure, AD, Sharepoint, etc.)
• Hands-on experiences with end user computing support on Microsoft Windows 10 and 11
• Familiarity with Firewall, Router, IP Telephony, VPN and TCP/IP Networking configuration
• Familiarity with MDM, patch management and EDR endpoint security and data encryption
• Ability to work independently with minimum supervisrion and as a good team player

The person should have good practical troubleshooting experience and handle fundamental IT issues and identify potential risks that may deter/hamper efficiency performance level.

This role is contract for twelve (12) months and subject for renewal with good performance.

All candidates with relevant working experiences are encouraged to submit a comprehensive resume for review and discussion.

Responsibilities:

·Plan, execute, monitor and assist in the installation and ongoing support and maintenance of all hardware, software and networks in project delivery

·Conduct root cause analysis & implement pro-active measures

·Responsible for supporting operational systems satisfying contractual Service Level Agreement

·Perform and manage routine preventive maintenance and operational activities promptly and effectively

·Perform troubleshooting and fault rectification

·Provide up-to-date project documentation and reports

·Diagnose and rectify technical issues

·Perform standby duties if required

Requirements:

·Experience in Windows server OS, Unix/Linux OS & virtualization environment (VMware, HyperV etc.)

·Strong troubleshooting skills and analytical mind with problem-solving aptitude

· Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment

·Pro-active, dynamic and with good analytical/conceptual thinking

·Able to work independently as well as in a team and good interpersonal skills

·Good Working knowledge with VPN, firewall appliances would be an advantage

·Good working knowledge with routers, switches would be an advantage

·Good working knowledge in hardware like servers, storage area networks (SAN), network-attached storage (NAS) devices

•Experience in hardening of OS, system and network equipment

•Experience in Patch Management

•Good Knowledge of IT Infra services like Active Directory, DHCP, DNS, Exchange/Mail Service, Database, Web or App Server etc.

·Entry level candidates are welcome. Candidates with more/ complexity of experience will be considered for a senior role.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Onsite Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Onsite Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Perform Install, Move, Add and Change activities
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and escalate issues
• On-boarding and off-boarding users

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• At least 2 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Familiar with ticketing system (such as Service Now and etc.)
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English

Job Description & Requirements

In Aperio Technology Solutions, our commitment to how we serve our customers and our breadth of experience and knowledge enables us to better secure customers’ environments, helping customers enhance their overall IT infrastructure, security, and support.

Job Description

• Working hours from 5.30 to 10.30 pm
• Provide support technical assistance to end-users, diagnosis, and troubleshooting of technical problems.
• Deployment, maintenance, upgrading, and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain high user satisfaction with excellent customer service, offering solutions to meet clients’ needs.
• IT asset management and other ad-hoc duties will be assigned as and when needed
• Knowledge of Freshwork will be an added advantage.

Job Requirements

• Good knowledge of Windows OS, AD, and Office 365, with basic IT network skillset.
• 2-3 years of relevant working experience, preferably from an SI environment
• Strong problem-solving skills and a positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry-level candidates are welcome to apply

Responsibilities:

• Design and document IT and OT systems for shipboard networks.
• Coordinate and manage IT and OT projects to ensure timely delivery.
• Provide remote and on-site support for IT and OT systems.
• Analyze and resolve IT/OT system design and implementation issues.
• Develop and maintain comprehensive documentation for IT and OT systems.
• Contribute to the implementation of IT/OT governance procedures, including:

1. Reviewing OT system designs for new vessels:
2. Evaluating and assessing new OT systems
3. Participating in system integration and user acceptance testing
4. Reviewing VLAN and firewall configurations with vendors and manufacturers
5. Supporting the implementation of cybersecurity projects across vessels
   

Requirements:

• 3-5 years of experience in maritime IT, including shipboard systems (engine automation, navigation, trim/fuel/route optimization, cybersecurity, incident handling)
• Strong knowledge of network design and troubleshooting for marine environments
• Occasional travel for on-site surveys and troubleshooting
• Tertiary qualification in IT networking or Marine Engineering
• Professional certifications (CCNP, NSE 6.0 or higher) preferred
• Strong understanding of cybersecurity best practices

We are assisting our client, part of a global engineering and technology group, look for a Department Manager (IITS). The Department Manager for Integrated Information Technology Systems plays a crucial role in overseeing and managing the integrated IT services and operations to the Client's customers in the Defence sector. You will be responsible for ensuring the effective delivery of IT solutions, infrastructure management, and support services to meet the needs of the company and our customers.

Responsibilities:

• Orders and Revenues Management: The department manager is responsible for supervising the attainment of crucial KPIs related to orders and revenues within the department. This involves overseeing sales, monitoring orders, ensuring prompt invoicing, and effectively managing revenue streams to align with departmental and divisional objectives.
• Source for New Business: The department manager will be tasked with identifying and pursuing opportunities for new business or revenue streams. This may involve market research, networking, prospecting, and developing strategies to attract new customers or expansion of current businesses.
• Manage Staff Well-Being and Trainings: Responsible for the well-being, development, and performance of their staff. This includes providing support, coaching, and feedback to employees, as well as organizing training and development programs to enhance their skills and competencies.
• Build Positive Relationships with Customers: Cultivating positive relationships with customers is crucial for business success. Department managers play a key role in ensuring customer satisfaction, addressing concerns, and building long-term relationships that contribute to customer loyalty and retention.

Requirements:

• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Proven experience in system engineering and oversees the maintenance of multiple IT systems that interconnects and operate together a cohesive system.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.

Familiar in RestAPI.

Familiar with RabbitMQ and message-driven architectures.

Knowledge with Docker for containerization.

Knowledge in Python programming language.

Knowledge with UI programming in NextJS.

Knowledge with Grafana for data visualization.

Knowledge of InfluxDB for time-series data management.

Job Description

• Industry/ Organization Type: IT/ Consultancy Firm
• Position Title: Business Analyst
• Working Location: Upper Thomson
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + Bonus
• Duration: 2 years contract (Renewable/ Convertible to Perm)

Key Responsibilities

• Analyze and synthesize information from business users.
• Identify the true needs of stakeholders beyond their expressed desires.
• Define detailed requirements, diagnose business problems, and clearly state what is needed to resolve these issues.
• Develop a business case outlining the approach to address the problem, the costs involved, and the expected benefits for the organization.
• Ensure alignment between business needs and the capabilities of the solution, continuously verifying that changes meet expected business benefits and that the business case remains relevant.
• Facilitate communication across organizational units.
• Collaborate with the development team and solution architect to design and define the solution.
• Act as a liaison between business users and application developers.

APPLY NOW!!!

• Minimum Diploma in Computer Science, IT or relevant field.
• At least 2 years of experience working in a similar position
• Possess good understanding of networks, databases and other technology
• Able to start work immediately or within short notice

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68917 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Responsibilities

• Provide day-to-day basic IT support and services to our members for various IT requests, such as those related to internet connection, printer, phone, AV etc.
• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer - including software and hardware) in close alignment with the company.
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment.
• Operate and troubleshoot for audio and video equipment and act as the main AV support for any events and meetings.
• Managing of IT Assets, software licenses and on-boarding/off-boarding IT process.
• Works with vendor support contacts to resolve technical issues within the desktop environment.
• Ensure on call support for critical IT services work with relevant resolver group.
• Maintain and update periodically for inventory of necessary IT hardware and equipment including computers, monitors, printers, modems etc.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 2-year relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills.
• To base at project site office, East.

Responsibilities:
• Install, troubleshoot, diagnose, configure and maintain computer hardware and software. Basic networking knowledge will be an added advantage
• To ensure the service and system are returned to an operational state as soon as possible.
• Maintain documents for network system, software, hardware and User ID
• Maintain all IT related infrastructure
• Maintain inventory and IT asset tracking
• To perform helpdesk support for end-users
• Participate and actively support company initiatives
• Professional guidance will be provided by Manager
• Other ad-hoc duties as assigned

Requirements:
• ITE / Diploma in Information Technology or Electronic Engineering
• Minimum 1 year of relevant IT experience is preferred
• Basic knowledge of networking, window servers and file permission
• Good knowledge of computer hardware
• Resourceful and able to resolve problems independently using online and offline resources
• Good communication and interpersonal skills
• Able to perform with minimum supervision and a team player
• Fresh graduates are welcome to apply

Our client is hiring for Senior/ IT Operations Executive to work in their data centre and will like to invite interested candidates to send your detailed resume to [email protected]

Senior/ IT Operations Executive

Job Duties:

24/7 IT Systems Monitoring & Management:

• Oversee critical IT infrastructure, systems, and applications to ensure seamless operations.
• Proactively monitor for system health, performance, and availability using monitoring tools.
• Respond swiftly to system alerts, ensuring minimal disruption to business-critical operations.

Incident & Problem Management

• Analyse, troubleshoot, and resolve system incidents in collaboration with cross-functional teams.
• Perform root cause analysis to prevent recurrence and document solutions for future reference.
• Lead recovery actions during high-severity incidents, coordinating with internal teams and vendors.

System Maintenance & Process Optimization

• Manage regular patch updates, system upgrades, and security compliance to ensure IT robustness.
• Continuously identify and implement process improvements to streamline operations and enhance efficiency.
• Automate monitoring, reporting, and routine tasks to drive productivity.

IT Operations Reporting & Documentation

• Prepare detailed operational reports on system performance, incident trends, and resolution metrics.
• Maintain comprehensive documentation for standard operating procedures, troubleshooting guides, and system configurations.
  

Continuous Improvement & Innovation

• Identify opportunities to enhance monitoring capabilities using the latest tools and technologies.
• Support and drive IT initiatives for digital transformation and innovation.
  

Job Requirements:

1. Possess at least a Diploma in Computer Science, Information Systems, or equivalent.
2. Be willing to work in a shift-based environment.
3. Have at least 1-2 years of experience in IT operations, system administration, or related fields.
4. Be competent in Linux/Windows OS administration. Possession of system virtualization skillset is a plus.
5. Be familiar with system monitoring tools and incident management frameworks.

This IT Operations Asst Analyst role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability. This individual will be customer focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure.

Responsibilities

• Plant IT equipment setup, installation, troubleshooting and resolution activities
• Network and Compute infrastructure sustain support
• Support PepsiCo’s Cybersecurity programs
• End user Workplace Programs, user support and Training
• Enterprise Solutions Applications Testing
• Administration of user accounts and provisioning of systems access
• Maintain and update process, system documentation, inventory, and user guides
• Future Technology Lifecycle management (TLM) program
• Call logging, incident management, service request fulfillment within SLA
• Support Project Portfolio Execution for the site considering global, sector and local programs
• Build relationships to ensure engagement with key stakeholders such as Operations, Automation, Engineering, Enterprise Solutions, Finance, PGCS IT. Manage Third Party Vendors
• The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage

Out-of-office hours support required as necessary for issue resolution and project activities

Qualifications

• Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field
• Proven track record in IT with at least 8 years’ experience in a similar role
• IT Infrastructure experience with good understanding and expertise across relevant manufacturing systems, programs, applications. Key areas are Network, Compute, Security, Workplace Services and Manufacturing IT/OT
• Experience collaborating, building relationships across multiple functions and diverse teams
• Project Management skills/experience
• Experience in stakeholder and third-party vendor management
• Experience in scoping/evaluating proposals for new solutions, troubleshooting/escalating issues on existing solutions
• Demonstrated understanding of business drivers/priorities/operations/process/IT & OT applications
• Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services
• Excellent verbal, written communication skills and presentation skills
• End to end ownership; act as owner by taking a holistic approach to solutions scoping and problem solving and actively driving collaboration across functions
• Ability to engage and influence across business functions
• In depth knowledge of Manufacturing IT infrastructure and application inter-dependencies
• Awareness of IT, business, and IT/OT governance strategies
• Ability to integrate well within a team (local and virtual) environment
• Experience supporting a large user base in a multicultural environment
• Well organized and strong ability to multitask and manage conflicting/changing priorities
• Service Oriented and Process Driven
• Microsoft and equivalent technical certifications
• ITIL certifications and practical experience
• Project Management certifications and practical experience

Job Mandate

The IT Support Associate is primarily responsible for managing hardware and first line technical support for Singapore Branch. He/She assists the IT Support Officer to formulate the Business Recovery Plan and ensuring that activities of the branch support business priorities.

Duties & Responsibilities

1. Operations Management

a) Acts as the primary first line technical support for Singapore Office to coordinate with HO-IT to resolve users’ problems and to provide efficient service delivery, maintains harmonious working relationship with other units as well as with external entities regarding any matter affecting the operations of the branch.

b) Provides basic preventive and corrective technical support to the branch and assists HO-ITG in the resolution of infrastructure and applications concerns affecting the Singapore Office.

c) Troubleshoots and resolves hardware and software problems.

d) Ensures service level agreement compliance of service providers and reports exceptions to the IT Support Officer.

e) Develops routine/program/spreadsheet to provide formatted reports based on BU's requirements and reduce user's manual recurring tasks.

f) Coordinates with HO regarding the BUs’ report requirements and identify data sources for the reports.

g) SharePoint Administration: Ensures that good housekeeping is maintained, including clean-up of all/unused files in shared drive, etc.

2. Control and Compliance

a) Reviews and recommends system/environment enhancements as needed to ensure compliance to bank policies, procedures, control and achieve optimum efficiency and productivity.

b) Ensures compliance with bank and regulatory policies, procedures, and requirements.

c) Ensures compliance to the requirements related to systems security and physical security.

d) Ensures that Technology Policies and Procedures Circulars (TPPC) and desk manuals are in place.

e) Ensures proper maintenance and control of the Business Continuity Plan (BCP) site.

f) Ensures audit exceptions are corrected and acted upon and that action plans arising from audit findings are met.

3. Administrative

a) Ensures annual asset records checking and updating are performed and maintains inventory list of software and hardware, backup tapes, licenses and manuals.

b) Views, reads, replies regularly to e-mail messages to ensure that all instructions, advice, problems are properly handled,

acted upon and archives email messages accordingly to ensure new messages will be received.

c) Gives recommendations to improve operational efficiency.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor