Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Be available for standby support to manage 24/7 maintenance calls.
• Offer on-site services, including deployment, testing and preparation of documentation.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

PRINCIPAL RESPONSIBILITIES

• Provide staff and users with assistance solving computer related problems.

• Test, maintain and monitor computer programs and systems, including coordinating the installation of computer programs and systems, new user account creation/deletion.

• Assist in setting-up of new workstations.

• Support all outlets POS Systems and POS Backend.

• Compile and prepare POS reports from backend reporting systems regularly.

• Maintenance of distributed CCTV systems.

• Based in office and will require travelling to stores for support as needed.

• Liaise with external vendors or principals when necessary.

• Other ad-hoc duties as assigned by the IT Director.

• Rapidly establish a good working relationship with customers and other professionals

• Test and evaluate new technology

• On-site store support

MAIN QUALIFICATION / EXPERIENCE / SKILL AND ABILITY

• Minimum 2 years of experience supporting retail or food & beverage industry

• Mainly Windows environment (Windows 10 and above)

• Experience in helpdesk, IP cameras, SQL query are highly preferred

• Positive attitude with good interpersonal skills

• Required to be on standby mode including weekends/ PH when necessary and working hours may vary.

• Knowledge in network and troubleshooting

• Good verbal and written communication skills

• Develop and implement IT strategies, policies, and procedures aligned with the organization’s goals and objectives.
• Identify technology trends and emerging solutions to enhance operational efficiency, productivity, and innovation.
• Collaborate with senior management to define IT budget, priorities, and resource allocation.
• Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including networks, servers, storage, and hardware.
  Ensure the availability, performance, and security of IT systems and services through proactive monitoring, maintenance, and upgrades.
  Manage relationships with external vendors and service providers to support infrastructure needs and resolve technical issues.
• Supervise a team of system administrators and support technicians to provide technical assistance, troubleshooting, and user support.
• Implement and maintain IT service desk processes and tools to facilitate incident management, ticketing, and resolution tracking.
• Develop and enforce IT security policies, procedures, and access controls to protect against cybersecurity threats and data breaches.
• Coordinate software development projects, including requirements gathering, design, development, testing, and deployment.
• Evaluate and integrate software applications, platforms, and tools to meet business requirements and improve operational efficiency.
• Ensure compatibility, interoperability, and scalability of IT systems and applications across the organization.

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face, to ensure seamless support to daily ops;
• Managing the issues or changes required, such as forgotten passwords, viruses or email issues;
• Monitoring and maintaining the computer systems and networks within an organization;
• Running diagnostic software to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems;
• Troubleshooting basic hardware issues;
• Gathering important information from end-user (agents) and operation managers to identify non-routine problems and collaborate to IT department for resolution;
• Responsible in preparing reports required by the IT department including equipment inventory and other diagnostic and audit reports;
• Any other tasks which are related to level-one IT troubleshooting to ensure the smooth delivery of operations in cluster;
• Other scope/tasks as assigned by authorized personnel of Agape.

Job Responsibilities:

1 Network and server system maintenance and troubleshooting. IT infrastructure maintenance and troubleshooting.

2 Digitize business rules, processes, and data, and promote the implementation of IT solutions.

3 Implement IT standard/policy in responsible offices. Analyze business requirement and initial the IT project to satisfy the requirement.

4 Build IT infrastructure, including networks, servers, server room, cabling, door access control/CCTV etc. IT service incident management, availability management, capacity management, continuity management, data backup and recovery etc.

5 Helpdesk support for users, including desktop support, printer machine support, IT training etc.

Requirement:

1) Proficient in TCP/IP technologies.

2) Familiar with WAN technologies, knows corporate-level network architecture, knows data communications such as Frame Relay, PPP and MPLS. Proficient in routing protocols and configurations, such as BGP, OSPF etc. Familiar with Huawei routers is preferred.

3) Familiar with LAN technologies, knows building-level LAN architecture. Proficient in common LAN protocols and configurations, such as VLAN, STP etc. Familiar with Huawei switches is preferred.

4) Familiar with Windows server systems, such as AD (Active Directory), DNS, DHCP, Web server, SQL server etc. Proficient in server troubleshooting and maintenance. Knows disk arrays, SAN/NAS storage etc.

5) Skillful in IT infrastructure items, such as server room facilities, structure cabling system, UPS, door access control/CCTV, air conditioning etc.

6) Skillful in laptop/desktop, OS, office software troubleshooting and maintenance.

7) Optimistic, pro-active, team player.

8) Familiar with scripting languages (such as Python, Xshell, and Go etc), and can develop automated scripting tools.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

• Collaborate with internal and external ICT providers/vendors to manage and support vessel IT systems effectively.
• Address and resolve vessel IT operational issues proactively while sharing technical expertise in broader vessel IT projects.
• Ensure the stability and availability of vessel IT equipment, services, and satellite communications to maintain business continuity.
• Deliver IT support and ensure quality service across all vessels.
• Under the guidance of the Fleet IT Manager, conduct thorough assessments of systems, applications, and processes to identify cybersecurity risks and control gaps.
• Communicate openly with the Fleet IT Manager to implement updated cybersecurity methods and policies.
• Install, test, maintain, and support onboard hardware and software applications.
• Manage fleet databases by updating and maintaining relevant documentation and system logs to ensure accuracy and currency.

Requirements:

• Diploma in Computer Science/Engineering, Electrical or Electronics and Communication Engineering, or a related field.
• Proficiency in networking and experience with firewall and managed switch configuration.
• Familiarity with Windows Server Administration, VMware, and virtualization implementation.
• Strong analytical skills with attention to detail, delivering high-quality results within deadlines.
• Excellent problem-solving abilities, backed by sound reasoning and judgment.
• Clear and confident verbal and written communication skills to establish credibility and demonstrate expertise.
• Willingness to work extended hours and travel as needed.
• Practical experience in vessel IT application management, database management, cybersecurity, incident management, and satellite communication equipment (e.g., VSAT, L-Band, LEO) is an advantage but not mandatory.

Our client is a well-established MNC, market leader in the IT industry. Due to their current expansion plan, they are looking for an Information Security Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Provide technical assistance to maintain high levels of customer satisfaction.
• Troubleshoot customer inquiries by leveraging existing knowledgebase resources and resolving known issues.
• Handle post-sales activities of related products and solutions.
• Engage in the implementation of large-scale projects.
• Be available for standby support to manage 24/7 maintenance calls.
• Offer on-site services, including deployment, testing and preparation of documentation.
• All other adhoc duties as assigned.

Requirements:

• Minimum diploma in IT / Cybersecurity or other related field of studies.
• Minimum 2 years’ experience in IT network support and database administration.
• Certified CCNA or CCSA is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Context:

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data in order to anticipate anomalies, batch delays, FileSystem problems, and the like.

Job Description:

• Contribute to IT projects for Antaes clients
• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one-time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption
• Disaster Recovery and Business Continuity Support – awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.
• Contribute to the promotion of Antaes services on top of assistance provided to clients.

Job Requirements:

• Education Level: Bachelor’s Degree
• At least 5 years of working experience in similar fields and roles
• Knowledge of the requirements of IT production (Banking System)
• Familiar with UNIX / TWS / SHELL Script / Python / Splunk

Analysis, development and evaluation activities:

• Familiarity with batch Processing
• Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
• Good knowledge in Unix Scripts & Shell Scripting.
• TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
• Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
• Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
• Expert knowledge in troubleshooting Failed jobs and file system full issues
• Knowledge in ticketing tools Jira & HP Quality Center
• Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

• Identify risks and issues proactively and take it up to the client team with mitigation plan.
• Business Process Management (BCP)
• Process Documentation and Process Analysis
• Planning, Organizing, Leading, and Controlling

Communication, contact, animation and sales activities:

• Ability to communicate effectively with all staff levels
• Advanced customer service skills
• Scheduling meetings with offshore team as well as onsite team

Financial and control activities:

• Detecting overlaps and anomalies (Financial budgets, financial reports, profit and loss statements, balance sheets, etc.,)
• Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing
• Forecasting and making projections
• Resource management
• Performance reviews, and verification processes

Our client, one of Asia-Pacific’s leading organizations is looking for:

IT Operations Support

Responsibilities:

• The Candidate will be responsible to ensure all the application systems remain in good working order.
• The Candidate is expected to take on support of new application systems when they become operational.
• The Candidate is expected to follow through every issue/problem to closure and complete the necessary documentation.
• The Candidate is expected to interface with the helpdesk agents, end-users and external vendors during application support and problem resolution.

Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate shall have at least five years of working experience and proficiency in the maintenance of web applications. This includes expertise in both system administration and operational support aspects.
• Proficient in providing Level 1 and Level 2 support for applications.
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Generate reports for user access, application reviews, and other statistics purposes.
• Perform User management and KPI management tasks.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “IT Operations Support”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

Key Deliverables

• Designing and modifying software applications
• Implement systems and provide technical support

Responsibilities

• Talking to users to find out their requirements
• Create programs essential for business and conference operations
• Deal withprograms when they need to be repaired, changed, or added to another program already in place
• Writing software and operating manuals

Responsibilities:

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or CUPPS operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25005

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

• Work closely and communicate on a regular basis with business units to ensure alignment on projects overall service experience.
• Be part of the project team to deliver IT projects within budget, on schedule and adhering to internal processes & standards such as IT security standard and SDLC framework.
• Participate in requirements gathering, design discussions, SIT, UAT and user training, and ensure all project documentations are in place.
• Collaborate with team members, software architects, vendors, and business stakeholders by coordinating amongst members to deliver projects in a timely manner.
• Identify, manage, and resolve complex issues, preventing escalations
• Update weekly reports on project progress and follow up with all stakeholders requirements and changes.
• Keep abreast of trends, industry disruptions and innovation in technologies to relate to and support business.

Job Requirements

• Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Minimum 8 years of experience in technology with strong business analysis skills.
• Strong communication skills with all levels of staff
• Experieced in how hospitality system works together to give customers a seamless experience.
• Experience facilitating business users to define problem statements, articulate desired business outcomes and drive business transformation or process re-engineering.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change in a fast-paced environment.
• Experience in running agile projects is preferred.

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Role Overview:
We are seeking a proactive and experienced Project Manager to join our dynamic team. The role involves overseeing multiple infrastructure projects concurrently, managing a team of engineers, and ensuring timely delivery of high-quality solutions for our clients.

Key Responsibilities:

• Manage 5-10 concurrent projects involving networks, servers, security, and end-user systems.
• Oversee and coordinate a team of approximately 5 in-house engineers and additional external resources.
• Ensure projects are completed within timelines of 4 to 8 weeks.
• Act as the primary point of contact for clients and stakeholders throughout the project lifecycle.
• Drive efficient communication and collaboration between internal and external teams.
• Maintain a high standard of quality and client satisfaction in all deliverables.

Qualifications:

• Proven experience managing multiple infrastructure/data center/hardware projects.
• Track record of handling projects for larger companies.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Proficiency in managing fast-paced, short-duration projects (4–8 weeks).

Responsibilities:

• Responsible for Operations support for Financials and SCM modules, including Month-End Close, Year-End Close activities.
• Take lead role in planning, scoping and creation of technical solutions in implementation projects.
• Triage, analyze Oracle application issues received from the customers through the Helpdesk.
• Understand technical requirements and collaborate with cross-functional teams to design, develop and test the proposed solution.
• Provide support for Integration testing, User Acceptance Testing during Release cycles
• Responsible to develop ad-hoc SQL queries and reports, analyze complex data sets in response to Customer needs.
• Troubleshoot technical and functional issues involving SQL, PL/SQL, data fixes and provide solutions through configurations, setup changes
• Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems

Mandatory Skills:

• At least 10+ years of Implementation / Support experience in implementing Oracle EBS Applications including R12.
• Strong experience providing operations and maintenance support of Oracle EBS Modules – Financials, Project Accounting, Inventory, Supply Chain, Procurement, Materials, Planning, Manufacturing Execution System (MES), Enterprise Asset Management (EAM), Workflows and OTL
• Ability to support requirements gathering with end users, conduct workshops, develop requirements, and design documents.
• Experience investigating, researching, and resolving production issues and performing Root Cause Analysis.
• Knowledge of Oracle Forms, Reports, Workflow, SQL and PL/SQL.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Location: East

OTE: SGD100K, 70% base, 30% commission

Position Overview:

The Regional Pre-Sales Manager (PSM) supports sales efforts by taking on a technical role in complex solutions. The PSM works closely with sales and technical support teams to ensure solutions meet customer requirements and are supported by technical decision-makers. They also promote solutions to regional partners, end users, and industry consultants.

Job Duties:

• Provide consultative support to regional partners’ technical teams, including product presentations, demonstrations, training, and knowledge tests.
• Collaborate with sales teams and partners on current and potential projects.
• Assess and qualify technical solutions to meet customer requirements, recommending optimized solutions.
• Act as a technical solutions evangelist at customer-facing events and trade shows.
• Position product offerings within high-level solutions for various vertical applications.
• Identify business development opportunities within partners and customer firms.

Qualifications:

• 5 years of experience in the IT or AV Broadcast industry in a pre-sales or technical role.
• Knowledge of IT networking, display management solutions, and matrix signals routing solutions.
• Experience in a similar technical role.
• Positive attitude towards building long-term business relationships.
• Excellent presentation and demonstration skills.
• Ability to articulate business benefits and values of technical solutions.
• Ability to translate technical and business requirements into cost-efficient solutions.
• Affinity for both sales and technology.
• Willingness to travel.

Interested applicants, please email your resume to [email protected]

Tan Li Lian

EA 01C3135

Reg R1100465

Job Purpose

The IT Support Officer provides Level 1 and Level 2 technical support to ensure the smooth operation of the organisation’s IT systems and services. Key duties include troubleshooting Windows Servers, managing IT support tickets, maintaining IT infrastructure, overseeing IT asset management, and supporting IT and AV needs for events. The Officer will also assist with operations support and perform tasks assigned by the IT Head to ensure the effective delivery of IT services.

Principal Accountabilities

IT Support and Troubleshooting (Level 1 & Level 2)

1. Manage and resolve IT support tickets through the helpdesk system, ensuring timely issue resolution.
2. Provide Level 1 support for end-user devices and escalate complex issues to Level 2 support.
3. Troubleshoot Windows Server issues, including user access, Active Directory, file sharing, and group policies.
4. Diagnose and resolve network connectivity issues, VPN configurations, and firewall settings.
5. Support end-user devices, including desktops, laptops, printers, and mobile devices.

IT Asset Management and Issuance/Clearance

1. Maintain and update the IT asset inventory, including hardware, software licenses, renewals and warranties.
2. Manage IT asset issuance during employee onboarding, ensuring proper setup of devices and accounts.
3. Oversee IT asset clearance during offboarding, ensuring retrieval of devices and revocation of access.
4. Conduct regular IT asset audits to ensure accountability and compliance with security standards.
5. Ensure proper disposal of end-of-life equipment in accordance with security policies.

Maintenance and System Updates

1. Perform preventive maintenance on servers, desktops, laptops, and network devices.
2. Apply Windows Server patches, updates, and security fixes to maintain a secure IT environment.
3. Assist with system upgrades and hardware replacements.

IT and AV Support for Events

1. Provide IT and AV support for meetings, workshops, and conferences, both on-site and virtual.
2. Set up and operate AV equipment such as projectors, microphones, speakers, and video conferencing systems.
3. Manage virtual and hybrid meetings using platforms like Zoom, Microsoft Teams, and Google Meet.
4. Troubleshoot technical issues during events to minimise disruptions and ensure smooth operations.

Operations Support and Other Tasks

1. Provide operational IT support, including backup management, data restoration, and system monitoring.
2. Assist in documenting IT processes and maintaining accurate IT records.
3. Support IT procurement by assisting with vendor coordination and purchasing IT equipment.
4. Perform other tasks as assigned by the IT Head, such as assisting with IT projects, audits, or training sessions.

User Training and Documentation

1. Provide basic IT training to staff on systems, tools, and best practices.
2. Create and maintain user guides, FAQs, and knowledge-base articles to address common IT issues.
3. Promote cybersecurity awareness across the organisation to reduce IT risks.

Job Specification

Qualifications and Experience

1. Diploma or Bachelor's Degree in IT, Computer Science, or a related field.
2. Minimum 2 years of experience in IT support, including Windows Server troubleshooting and network support.
3. Experience in IT asset management and AV support is preferred.
4. Certifications such as ITIL, CompTIA A+, Microsoft certifications (e.g., MCSA, MCP) are advantageous.

Additional Skills and Knowledge

1. Strong troubleshooting skills for Windows Servers, Active Directory, and networking.
2. Proficiency in Google Workspace, Microsoft Office, and IT infrastructure management.
3. Familiarity with IT helpdesk ticketing systems.
4. Experience with AV systems and virtual meeting platforms.
5. Strong organisational and communication skills to support both technical and non-technical users.

Desired Behavior

1. Be customer-focused by providing timely, patient, and empathetic IT support to all users.
2. Proactive by identifying and resolving issues before they escalate, improving IT processes.
3. Take ownership of tasks and follow through on unresolved issues.
4. Be able to adjust to changing IT needs and stay calm under pressure.
5. Work effectively with team members and communicate clearly with users.
6. Uphold cybersecurity best practices and protect sensitive data.
7. Support the organisation’s goals with a service-oriented mindset.

About the Opportunity

The IT Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.

Job Responsibilities:

• Primary responsibilities will include overseeing and executing system-based projects, writing scripts to automate manual processes, and creating system documentation & diagrams. Provide system administration and configuration of specialized mission applications and software.
• Strategic Infrastructure Management: Global Administration, maintenance, and support of the Server environment and VDI infrastructure, ensuring optimal performance and scalability to meet the evolving needs of the organization as the need arise.
• Incident Resolution and Technical Escalations: Act as a point of escalation for complex technical issues, leveraging your advanced troubleshooting skills to swiftly diagnose and resolve incidents, minimizing impact on business operations.
• Advanced Problem Analysis and Resolution: Conduct in-depth analysis of system problems, particularly those related to hardware, software applications, and operating system servers, employing sophisticated diagnostic techniques to implement effective solutions.
• Comprehensive Documentation and Knowledge Management: Develop and maintain comprehensive documentation, including automation scripts and procedures, to streamline troubleshooting processes, enhance team collaboration, and ensure continuity of operations.
• Root Cause Analysis and Problem Management: Lead root cause analysis efforts for critical problems and major incidents, identifying underlying issues and implementing preventive measures to mitigate future occurrences, thereby safeguarding business continuity.
• Proactive Performance Monitoring and Security Compliance: Utilize advanced monitoring tools and command-line interface utilities to continuously assess server performance, identify potential vulnerabilities, and ensure adherence to stringent security standards.
• Change Management and Risk Mitigation: Spearhead the planning, coordinating, and executing system software upgrades, patches, and firmware updates, meticulously evaluating risks and impacts to minimize disruptions and maintain system integrity.
• Effective Communication and Stakeholder Engagement: Interface with IT management, end-users, and departmental teams to communicate feedback, share insights, and champion initiatives aimed at enhancing operational excellence and delivering exceptional service quality.
• Follows SOP: Support procedures and provides troubleshooting guideline and cause analysis for technical issues

Job Requirements

• BS degree or equivalent experience.
• 8 + years of advanced experience as a IT Administrator or Engineer with hands on experience in servers, virtualization and storage.
• Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
• Building and administering Windows\Linux servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
• Candidates must possess experience with both Windows and Linux mixed environments.
• Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity
• Hardware: Dell MX7000 Chassis and MX700 series blade configuration, PowerEdge rack servers
• Storage: NFS and ISCSI storage concepts. Cronjobs and rSync functionality
• Networking: TCP/IP, VLAN, DNS, Load Balancing and security concepts
• Virtualization: VMware 7 and above and Citrix Storefront
• Transferable Skills: Communication, ability to work with a diversity of people, ability to plan and organize, time management, analytical problem solving, Project Management, & customer service skills.
• Strong communication and collaboration skills
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines.
• Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company.

• Study and analyse utilization of the network capacity resources, plan and implement changes to optimise and expand the network.
• Generate monthly reports via digital inventory to monitor network utilization, analyse trends and provide suggestions for improvement.
• Ensure all inventory assets, utilization, circuit routings are updated in the digital inventory in a timely manner.
• Streamlined process for inventory control, to achieve leaner and efficient operations.
• Document network design, configurations topology diagrams for ongoing processes, references and training purposes.
• Collaborate with various internal stakeholders such as AM, CS, PM for capacity request and new sales order.
• To work with external parties including bilaterial partners and vendors.
• Perform Ad-hoc restoration during outage, plan restoration using existing available capacity within specific SLA.
• Manage different projects, monitor timeline and resources to ensure project delivery within specific timelines.
• To remain on standby via call during assigned week to support Operations and respond to urgent request and outages for circuit restoration.
• Go on site for assigned activities to work with vendors for system planning and implementation and migration activities.
• Perform all other duties and responsibilities as assigned by supervisor.

Skills for Success:

• Nitec / Diploma in Engineering/Telecommunications or in relevant field.
• Goal-oriented with good analytical skills to solve problem. Candidate must be committed and driven to deliver projects assigned on time.
• Able to work independently with minimum supervision.
• Experience in telecom environment with focus on transport network, optical transmission and ethernet technologies.
• Good understanding of transport network architectures including OTN and Ethernet, DWDM.
• Good technical skill set with knowledge of L2 and L3 networking and strong understanding of TCP/IP, IP addressing, and routing protocols.
• Experience with networking hardware from major vendors.

Job Descriptions:

* Perform System deployment, implementation, testing and documentation, maintenance and optimization of Software Application.

* Develop technical specifications, design, coding, data security, implementation, integration, documentation and user guide for computer, server and cloud computing

* Provide technical support in daily operational administration and field support.

* Perform in-house proof of concept, research and testing

* Perform Systems Development Life Cycle (SDLC) methodology.

* Perform Support & Engineering services

* Install, configure, troubleshoot and administration of cybersecurity / system infrastructure/ networking / Windows servers / Disk storage / Cloud Management.

* Perform backup, disk space housekeeping, and creation/deletion of user accounts.

* Provide direct support to other employee on IT Related matter

Job Requirements:

* Diploma or Degree in Computer Science, IT or Computer Engineering

* 1-2 Years of similar working experience, Fresh graduate are welcome

* Experience in system integration work.

* Experience in database such as Oracle, MS SQL Server, Informix, NoSQL time-series databases

* Programming experience in .Net, VB and C/C++.

* Experience in implementing Cloud computing, ASP.NET, Web Service and desktop applications

* Developed websites with PHP, HTML, Ajax, JSON and jQuery is a plus

* Skilled in enterprise technical architecture

* Well versed in Cloud Management, Server Management such as MS Windows, Red Hat Enterprise Linux

* Virtualization platforms such as VMware ESX and Microsoft Hyper-V

* Operating System Clustering such as Windows, Red Hat, Hardware load balancing

* Server skillsets in Ms SQL, IIS, Group policy, Active directory, Backup & Recovery, Monitoring,

* Networking skills, LAN, Wifi, Cyber Security, DHCP, DNS, etc

* Security hardening of Windows and Redhat Servers is an advantage

* Disk and tape storage technologies

* Possess good verbal/written communication and interpersonal skills

* To stay abreast of new product and technologies in IT infrastructure data management solution.

* Quick learner in languages, pragmatic in solution delivery

Interested applicant please send resume with expected remuneration to [email protected]

We regret that only shortlisted candidates will be notified

What you will do:

As IT Delivery Lead-SAP, you will be responsible for designing and implementing complex IT systems and strategies that align with the organization's goals and objectives. Works closely with stakeholders to understand needs and develops solutions that meet business requirements that are scalable, secure, and cost-effective.

How you will do it:

• Responsible for spearheading holistic engagement of SAP COE team with APAC IT business counterparts.
• Work with business process owners and local APAC IT leadership to harmonize and consolidate the business processes and supporting applications.
• Ensure effective liaisoning with business stakeholders in the region as well as to ensure coordination of technical work with global delivery team.
• Design, analyze & estimate of business-driven projects, coordinating project planning & demand management efforts with IT Business Partners.
• Develop Project Plans, Resource plans, Estimates, review with business and leadership, optimize and provide the finalized, detailed estimates to business for project execution.
• To manage SAP Project delivery in APAC region.
• Lead the Solution design & integration workshops for APAC BU processes, especially in major projects with other value stream leaders to ensure that cross value stream integration requirements are implemented in the overall design of end-to-end business processes.
• Support the design and maintenance of SAP Solution Template according to business requirements, ensuring delivery of solution based on best practices and ensure its continued governance.
• Ensure adherence to SAP solution architecture design governance processes. Responsible for design, build & test, and maintaining accurate documentation throughout the SDLC (Software Development Life Cycle) process for the projects executed in APAC.
• Work with and manage cross-functional teams to develop SAP solutions in reporting requirements, functionality, and security.
• Guide and work closely with the SAP DevOps teams (Application Maintenance Services) team for the regional SAP Support needs, configuration and code changes.

What we look for:

• Bachelor’s Degree in Computer Science, Information Systems, Finance, or a related field.
• A minimum of 8 years of experience in SAP implementation processes.
• Demonstrated expertise in at least on of these SAP modules: FI/CO, OTC, PTF, PTP, RTR or PS and good understanding of the typical business processes.
• Strong analytical skills with the ability to translate complex business requirements into functional specifications.
• Experience in leading cross-functional teams and managing multiple projects within a global enterprise.
• Excellent verbal and written communication skills, with proficiency in English and Mandarin as this position will require to communicate with Mandarin speaking stakeholders, clients and vendors.
• Ability to work in a fast-paced, team-oriented environment with a focus on meeting project deadlines.
• Previous experience in a multinational corporation is highly preferred.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

We are looking to hire an IT Engineer to manage our company’s computer systems as well as managing POC deployments and demos to clients. As an IT Engineer, you will be responsible for hardware configurations, installing/upgrading software, managing network systems, system integration and training staff on correct operating procedures.

The Responsibilities:

For this role, the IT Engineer will be involved in IT matters for both internal and external stakeholders.

There will be frequent travels from sites to sites. You will be responsible for maintaining, operating, troubleshooting, and integrating systems. You will be responsible for setting up and testing IT-AV systems in various locations. You will be expected to support/work with our AV Engineers / Project Managers to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional, and that equipment and system downtime are kept to a minimum.

The IT Engineer will provide onsite event supporting alongside manufacturers. The IT Engineer will also be expected to provide UC/IT related advice to clients when required.

From time to time, the IT will need to complete questionnaires, audit surveys (ISO, J-Sox) and supporting documents for audits relating to IT, not limited to our IT infrastructure and our processes.

The IT Engineer is also required to manage our IT assets including but not limited to: recommendation, purchasing, deployment and refreshment. You will be involved in the new hire onboarding and offboarding. You also expected to develop or improve on current IT processes from time to time.

The Pre-Requisites:

• Minimum diploma in Computer Science or Information Technology
• Proven work experience as Desktop Support Engineer or Support Technician.
• Knowledge of IP networking and security, Router, Switch, Firewall, and VPN
• Understanding of network fundamentals such as multicasting/unicasting data transmission
• Excellent analytical, interpersonal and communication skills
• Knowledge with Zoom, Teams & O365 administration and operation
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills
• Ability to effectively handle stressful situations
• Good customer service
• O365 Certifications will be a plus point
• CCNA Certifications will be a plus point
• ITIL Certifications will be a plus point

• Develop and implement sourcing strategies for IT products and services to optimize costs and meet organizational needs.
• Vendor Management: Identify, evaluate, and manage relationships with suppliers and vendors, ensuring quality, reliability, and compliance with service-level agreements.
• Negotiate contracts with suppliers to secure favorable terms and conditions, ensuring alignment with business objectives and budgetary constraints.
• Conduct market research and analysis to stay updated on industry trends, emerging technologies, and pricing strategies.
• Collaborate with finance and IT departments to manage procurement budgets, monitor expenditures, and identify cost-saving opportunities.
• Work closely with IT, finance, and other departments to understand procurement needs and ensure alignment with overall business strategies.
• Ensure procurement processes comply with internal policies and external regulations, identifying and mitigating risks associated with vendor relationships.
• Oversee the inventory of IT assets, ensuring optimal levels and timely replenishment while minimizing waste and obsolescence.
• Establish and monitor key performance indicators (KPIs) for procurement activities, analyzing data to drive continuous improvement.
• Lead and mentor the procurement team, fostering a culture of collaboration, accountability, and professional development.

Requirements:

• Possess a degree in any discipline
• Minimum 3 years’ of experience in sourcing and procurement

Wong Li Qi (Jolin)

R2096313