Job Objective:

• Manage full set of accounts in compliance with internal and external regulations
• Prepare financial reporting and GST submissions

Core Responsibilities:

Accounts Management

• Handle full set of accounts (Accounts Receivable (AR), Accounts Payable (AP) and General Ledger) and ensure compliance with internal and external audit requirements
• Perform monthly bank reconciliation
• Prepare payments via cheques, TT, GIRO, TR and BG
• Monitor and verify payments (including advance payments) for local and/or overseas suppliers
• Work closely with the Business Development department on collection of monies
• Prepare sales commission with calculation
• Prepare statement of accounts, verify payment and payment terms of customers with the Business Development department
• Prepare Credit and Debit Notes for suppliers and customers
• Prepare AR and AP aging reports
• Prepare AR and AP statement of accounts

Financial and Tax Reporting

• Prepare monthly financial statements and submit to the Account Manager for review
• Prepare monthly GST return

Other Administrative Duties

• Manage petty cash and expenses claims
• Provide clarification on AP/AR matters relevant to the job scope
• Liaise with banks and regulatory authorities on matters related to statement of accounts and operational matters
• Support the Account Manager to answer queries from government agencies and external parties
• Prepare and submit government surveys (e.g. SPRING/EDB/IE/IRAS/CCS/DOS/SBF surveys)

Process Improvement

• Work with stakeholders to review and improve financial and accounting processes

Job Specifications:

Minimum education qualifications:

• Diploma in Accounting or equivalent
• Bachelor’s degree in Accountancy an advantage

Professional certifications:

• Certified Public Accountant (CPA) preferred

Minimum years of experience:

• 2 years of relevant experience in Accounting for diploma holders

Key job-specific competency requirements:

• Good knowledge of accounting principles and standards
• Good analytical and problem-solving skills
• Proficient in Microsoft Office
• Highly meticulous and able to meet tight deadlines
• High attention to detail
• High integrity and committed to good governance
• Good communication skills
• Knowledge of SAP B1 / SAP HANA is an advantage

We are looking for an individual who is passionate about IT and has experience in computer networking - firewall, VPN, servers, switches etc.

Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.

This position is mainly based in Penjuru with periodic deployment to customer sites depending on projects.

JOB SCOPE

• PaperCut deployment and troubleshooting
• PaperCut User Training (on-site) and Phone + Teamviewer Support
• Manages IT infrastructure related projects and services.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, servers, photocopiers, printers, IP-PBX, CCTV.
• Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
• Overall responsible for, procure and maintain inventory of the necessary hardware
• Escalation point for IT operations matters, pertaining to system, CCTV, network, and voice services.
• Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
• Responsible for the stable operation of the in-house computer software systems and network connections.
• Any other related IT technical support work

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REQUIREMENTS

• Minimum Qualifications Diploma/Degree in BSc or BEng in Computer Science/Infocommunication/Internetworking or related disciplines
• At least 2 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system
• In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
• Linux, Mac and Windows Admin skills.
• Good knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
• Admin experience in Office365, LDAP, Active Directory, AzureAD
• Experience with various open-source monitoring tools like Wireshark.
• Excellent troubleshooting, problem-solving and analytical skills.
• Good attitude and a willingness to learn
• Patient and meticulous
• PaperCut experience an advantage (Training will be provided)
• Class 2B or Class 3 (Manual) license is an advantage.

Other Job Details

• Report to office at Penjuru (West) and will be dispatched to customer's sites when required
• 5 day work week (Mon-Fri 8.30am-6pm)

Starting salary commensurates with candidate's aptitude, experience and skill.

• Renowned Beverage Brand
• Basic $1800
• Car Allowance $1100
• Mobile Allowance $60
• Gross $3800++ with commission
• Location: Jurong East

Responsibilities

• Identify and solicit new leads and prospects through networking and cold calling.
• Prepare and conduct presentation proposals and contracts to potential customers.
• To penetrate and increase distribution of all products.
• Provide regular feedback on competitors' information, market activities, programs, and new products and maintain prospect database.

Requirements

• Min. GCE N Level
• With 1 year of experience in sales, preferably in FMCG Sales.
• With experience in handling HORECA channel will be a plus.
• Preferably with class 3 driving license and own vehicle.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee

► Monday to Friday

► Office Location - West Area

► Basic up to $4500 + VB

Job Responsibilities

• Drive and implement commercial plans across owned and top-tier online marketplace accounts like RedMart and Amazon.
• Achieve sales targets and drive growth within key eCommerce accounts, including negotiations on terms of sale, pricing, and online promotions.
• Collaborate with cross-functional teams to ensure seamless order fulfillment and timely delivery.
• Conduct accurate forecasting, monitor inventory levels, and optimize inventory turnover.
• Plan and execute digital marketing campaigns on various marketplaces accounts and manage corporate website, E-commerce site and LinkedIn account.
• Utilize UX/UI design and checkout process optimization to enhance customer experience and reduce cart abandonment.
• Utilize various online marketing channels such as SEM, SEO, social media, email marketing, and content marketing to effectively reach target consumers.

Job Requirements

• Diploma in Business / Marketing
• Minimum 2 years of e-commerce experiences in FMCG or Retail industries
• Strong understanding of digital marketing, ecommerce platforms, order management s
• ystems, and fulfillment processes.Familiarity with tools like Google Analytics, UX/UI design principles.

For consideration, kindly submit your CV by clicking “APPLY NOW”

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R1326597 | Oh Jia Qi Doreen

Job Purpose:

To support the utilization of company’s marine assets and to understand the market situation/condition for assigned region.

Job Description:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

Basic Qualifications:

• Bachelors/Degree in Computer Science or other technology field.
• Must have at least 3 years of professional production support experience in HA environment.
• Must be familiar with agile and DevSecOps principles and practices.
• Scripting experience with Windows PowerShell and Unix scripting.

·

Preferred Qualifications:

• 3+ years of experience with Java applications, SQL/NoSQL, Handling Production operations.
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Experience with Linux and Windows administration, networking, security, and troubleshooting.
• Excellent communication, collaboration, and problem-solving skills
• Knowledge on Docker/Kubernetes, NginX, CDN, Caching
• Installing and Uninstalling various Windows and Unix/Linux applications and software experience

JOB SUMMARY

You will be responsible for the success of the outlet and oversee our F&B operations the retail outlet.

RESPONSIBILITIES & EXPECTATIONS

· Lead and manage operation team, front and back-of-house staffs across the assigned retail outlet to deliver high level of product and service excellence in accordance with the company’s strategic.

· Develop and direct company’s overall budget planning strategy, goals and cost saving practices.

· Provide leadership and guidance to operation team and restaurant managers on addressing the service, organization and cost issues.

· Research and develop opportunities and plans, understanding market requirements, identify market trends in F&B, and suggest improvements to achieve the company's goals and profits.

· Any other tasks as and when assigned by immediate superiors.

REQUIREMENTS

· Diploma in F&B Management, Hospitality or related discipline

· Minimum 3 years’ relevant knowledge of F&B management, systems and procedures

· Resilient and able to perform under pressure.

· Excellent communications and interpersonal skills

· Strong analytical abilities, highly driven with strong work ethic, personal integrity and excellent leadership qualities.

· Willing to work on weekends or Flexible with work schedule based on operational needs

Job Description

Human Resource & Admin (HRA) Duties:

1. Assist with overall HR strategies, initiatives, policies and processes

2. HR generalist duties such as talent acquisition, payroll, compensation and benefits, performance management, learning and development

3. Manage employees’ information in Infotech system

4. Handle work pass applications and ensure compliance to MOM regulations

5. Liaise with Union and handle employee relations matters

6. Generate manpower/recruitment and other HR reports

7. Manage office/administrative functions of the department

8. Arrange and process procurement and SAP payment requests

9. Assist with any other HRA projects where required

Requirements:

1. Relevant Bachelor's Degree / Diploma in HR / Business Management

2. At least 3 years of relevant experience

3. Comfortable with shuffling and working in Jurong East and Tuas Plant

4. Excellent communication skills in English and Mandarin (Written and verbal)

Primary Responsibilities:

- Create visually appealing content for mosque publicity platforms, ensuring up-to-date information on programs and events.

- Develop engaging videos and reels for the mosque's social media, maintaining creativity and captivation.

- Contribute to overall designs and branding for mosque marketing platforms, ensuring consistency.

- Collaborate with departments to maintain cohesive collaterals for marketing campaigns aligned with the mosque's branding.

- Uphold the mosque's corporate image by working closely with departments.

- Formulate marketing and fundraising strategies across various mosque platforms.

- Manage social media platforms like Facebook, Instagram, TikTok, etc.

- Provide administrative support for Corporate Service department.

Requirements:

- Diploma/Degree in Media/Graphic Design, Marketing, Film, or a related field.

- Proficiency in video and graphic editing software (e.g., Premiere Pro, Photoshop, Canva Pro).

- Independent, multitasking, and a team player in a fast-paced environment.

- Ability to work under pressure and meet tight deadlines.

- Proactive and highly motivated.

Interested candidates can send their resumes to [email protected].

Only shortlisted candidates will be notified.

• Marine Engineering
• Basic $3000 - $4000
• 5 days (Office Hours)
• Tuas (Walking Distance from MRT)

Responsibilities:

• Assist database (MySQL, MariaDB, etc) and server (Linx, Windows) setup, maintenance, and performance optimization for equipment remote monitoring system.
• Develop software in Python to use machine learning on equipment sensor data.
• Collaborate on projects, monitor system performance, troubleshoot issues, and engage in continuous learning.
• Support other IT-related requirements in the office.

Requirements:

• Degree in Computer Science, IT, or equivalent.
• Basic knowledge of database and server OS; experience with Python.
• Machine learning, Tableau, SQL, and Linux beneficial.
• Proactive, eager to learn, and contribute to team success.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee

• Up to $4,000 basic + Benefits
• Permanent role/ 5 workdays/ Sentosa
• Provide technical support solutions to users in the organisation

Join our client’s leading adventure training company and become a key player in shaping unforgettable experiences for corporate groups!

Job Responsibilities:

• Server Administration and data backup
• Performing first level troubleshooting
• Basic website design and maintenance
• Basic Brochure/ Banner design
• Manage with vendors

Job Requirements:

• Minimum 1 years of experience in server administration
• Basic knowledge of Microsoft 365
• Basic knowledge of HTML and C# code
• Basic knowledge of setup and configuration of devices (firewall, IP phones, wireless controller and access points)
• Knowledge of computer hardware, software and OS(Windows)

Other Information:

To apply please click on APPLY NOW and submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only shortlisted candidates will be notified.

Julien Lin

EA License | 14C7092

EA Registration Number | R21103617

• Cyber Security
• Basic $3000 - $4800
• 5 days (Office Hours)
• Penjuru (Co, Transport: Jurong East, CCK)

Responsibilities:

• Desktop, server, network, IT support and security related matters.
• Audit and enforcement of IT assets, security, standards, policies, and compliances.
• Network and Infrastructure:
• General upgrades, changes, maintenance, and relocations.
• Network, server and server cluster administrations and security.
• Experience with DNS, WAF and Web Servers operations will be advantageous.
• Support and participation in new business-related initiatives as required.

Requirements:

• NITEC/Diploma or equivalent in Information Technology or related fields.
• Practiced knowledge of the following (preferably with relevant certifications):
• MS Enterprise Solutions, e.g. Office 365, Azure, Network & Server Services
• Enterprise and Cyber Security, e.g. APT, CIP, mainstream security device

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee

What you will do:

The Senior Digital Solutions Sales Executive is part of the commercial digital solutions team within JCI’s Building Technology & Solutions business. This team is at the center of JCI’s fast growing digital IoT smart building strategy delivering solutions across the building ecosystem. Our teams are value-based sellers of JCI’s OpenBlue solutions that link building, Information Technology, Business Systems and Specialty systems into a single converged platform to achieve our customers’ desired business outcomes. JCI’s digital solutions reduce customers’ capital and operating costs and improve building functionality by providing an intelligent communications network to exchange data, automate actions and provide critical information required to optimize systems and people performance throughout the life cycle of the building. The digital solutions team provides the missing “technology solution” piece and supports the local market’s channel efforts to identify, propose, sell and deliver new construction, prime retrofit and technology refresh scopes of work. We help sales deliver Internet of Things (IoT) outcomes through systems integration, design-assist, and converged technology solutions, producing smarter buildings.

How you will do it:

Under general direction, you will conduct value-based sales of advanced solutions to key accounts and deliver lighthouse smart building projects that influence industries. This role is accountable to digital pipeline growth and delivering digital sales targets by effectively and efficiently qualfying high-potential opportunities and progressing to closure in partnership with account managers and selling teams in key verticals by identifying high-impact customer use case/scenarios for target verticals. Skills required for the role include consultative selling at the executive level, differentiating offerings from competitors, and understanding complex sales processes. This role provides customer signal back to the product teams to inform future development and incorporates knowledge in software as a service sale, cloud -based products, enterprise software analytics, and use of advanced data analytics/AI.

• Directly responsible for exceeding Digital Solutions sales targets on a monthly, quarterly, and yearly basis
• Provide business and technical expertise to qualify Digital Solution opportunities and maintain a consistent, high-quality pipeline with sufficient coverage and high forecast accuracy. Understand customer pain points and target persona(s) and align high value impact scenarios.
• Effectively understand needs and influence multiple departments and levels within a customer’s organization.
• Collaborate with regional sales teams to identify and target high-potential opportunities to increase sales and total account wallet share in strategic accounts with Digital Solutions aligned to customer priorities.
• Develop and maintain Digital Solution strategy as part of strategic Account Plans that details priorities, personas, progress and blockers. Develop and present monthly business insights into KPIs; share insights and trends on market conditions, customer adoption.
• Maintain working knowledge of industry and technology trends such as IoT, AI and Software as a Service business models, and sustainability.
• Effectively manage a sales pipeline in CRM with proper qualification and relationship mapping developing opportunities from demand creation to close of business.
• Provide customer signal and feedback to inform Digital Solution development and roadmap prioritization. Identify new solution for unmet customer needs by working across teams and partners to fulfill customer requirements when JCI’s Global Products team is not able to address defined needs.
• Actively participate in industry professional groups and speaking engagements.

What we look for:

• Bachelor’s degree, Master’s preferred.
• Enterprise solution sales Prefer 10 years plus of demonstrated success in enterprise, value-based solution and software sales, meeting revenue targets.
• Experienced in Account Management including planning, opportunity qualification and creation, stakeholder communication, partner engagement and sales excellence practices including opportunity and pipeline management, and close planning.
• Demonstrated consultative, value-based solution selling skills and ability to connect innovative solutions to customer priorities Experienced in building and maintaining Executive level (CXO) stakeholder relationships.
• Experienced in collaborating, orchestrating and leading teams to develop and close sales opportunities through influence.
• Technical Acumen understanding of Internet of Things architecture, edge and cloud technologies.
• Strong business acumen demonstrated, including business case development, strong rhetorical skills, natural teaming and collaboration skills, achievement oriented and highly savvy in technology and digital information.
• Candidate should be adaptive, agile and demonstrate curiosity and willingness to learn.
• Experience working in a large corporation, matrixed organization.
• Willing to travel as needed within the designated territory the region.
• Business level fluency in English

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

•Co-ordinate customers' orders, payment updates and other related matters.

•Attend to customers' enquiries and requests via emails, texts, and phone calls.

•Experience in using ERP system for processing of orders.

•Basic Microsoft Office skills to prepare data or reports to the sales team.

•Assist sales team in arranging appointments with clients.

•Able to understand English and read simple technical documents. (For the purpose of understanding customers' requirements and learning about product features.)

•Good written and verbal communication skills.

•Meticulous with a keen eye for details.

•Fast learner

•Team player

Qualifications:

• A Bachelor's degree in Business, Marketing, Engineering, or a related field.
• A minimum of 2 years of business development or sales experience, preferably in the vertical access solutions, construction, engineering, or related industries.
• Proven track record of securing new business and meeting or exceeding sales targets.
• Market knowledge and ability to build a brand
• Excellent communication and negotiation skills
• Awareness of internal and external customer needs
• A high level of professionalism and strong interpersonal skill

Job Descriptions:

• Managing and retaining relationships with existing clients
• Increasing client base
• Having an in-depth knowledge of business products and value proposition
• Negotiating with stakeholders
• Identifying and mapping business strengths and customer needs
• Researching business opportunities and viable income streams
• Following industry trends locally and internationally
• Reporting on successes and areas needing improvements
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents.
• Identifies labour, material, and time requirements by studying proposals, blueprints, specifications, and related documents.
• Computes costs by analysing labour, material, and time requirements.
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Other ad hoc duties as required

- Accounting entries for AP/AR

- Daily reconciliation of payment receipts

- Preparation of Statement of Accounts

- Filing of Invoices

- Pleasant, meticulous and team player with a positive attitude

- Knowledge in Microsoft Excel and Navision System would be a plus

- 5.5 day work week in Toh Guan

Job Responsibilities:

• Responsible compiling tender information to identify key activities and confirm that tender requirements are within the capability of the Company.
• Provide support to the Commercial Department on claims, extension of time, cost control and financial recovery from customers.
• Assist in reviewing customer draft contracts to ensure compliance to project specifications and to identify deviations from accepted company policy, practices and any unusual business or logistical risk.
• Obtain global and regional cost data using market intelligence on projects competitors are bidding, executing and obtain competitors’ pricing, if possible.
• Maintain relationship with potential customers and with existing customers.
• Support General Manager, Marketing and Vice President, Marketing and Corporate Development in marketing and customer relationship management (CRM) activities.
• Responsible for planning and organizing marketing related tasks and activities, such as sundowner events.

Job Requirement:

• Degree/Diploma in Engineering / Marketing or equivalent
• Familiar with tender, proposal and estimating process and with prior experiences
• Min 2 years experience with techno-commercial bids & tenders in marine & offshore fabrication for oil & gas industry
• Candidate with no experience are welcome to apply (Training will be provided)
• Excellent Organisation, communication, negotiation skills
• Knowledge of contract law would be an added advantage

Your jobscope surrounds but not limited to:

• Handle partial/full set accounts
• Periodic reconciliation and updating of bank statement
• Preparation of monthly financial reports and schedules
• Processing of export and import documentation and payment after validation of various requirements as per work process in place

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Warehousing

Inventory management

Stock

Microsoft Office

WMS

Basic Qualifications:

• Bachelors/Degree in Computer Science or other technology field.
• Must have at least 3 years of professional production support experience in HA environment.
• Must be familiar with agile and DevSecOps principles and practices.
• Scripting experience with Windows PowerShell and Unix scripting.

·

Preferred Qualifications:

• 3+ years of experience with Java applications, SQL/NoSQL, Handling Production operations.
• Experience working with any log analysis tools and observability applications like Grafana, Tableau, Splunk.
• Experience with Linux and Windows administration, networking, security, and troubleshooting.
• Excellent communication, collaboration, and problem-solving skills
• Knowledge on Docker/Kubernetes, NginX, CDN, Caching
• Installing and Uninstalling various Windows and Unix/Linux applications and software experience

Reporting to the Product Manager, you will perform microbiological analysis of food, water and pharmaceutical products to ensure compliance with international standards.

Key Responsibilities:

• Perform microbiological analysis of food, water and pharmaceutical products to ensure compliance with international standards
• Perform sampling on food and water at food-service establishment, etc
• Assist to develop and validate new test methodologies
• Prepare test reports as well as perform other related administrative work
• Maintain and upkeep test equipment and instrument to ensure compliance with laboratory quality management and safety guidelines
• Other laboratory tasks as assigned by the Supervisor

Key Requirements:

• Higher NITEC or Diploma in Food Science / Biomedical Science or its equivalent
• Candidates with relevant working experience in Microbiological Testing laboratories and familiarity with ISO 17025 quality management system will be an added advantage
• Results and service-oriented individual who possesses initiative and good communication skills
• A proactive team player but with the ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude

Job Responsibilities:

• Support the Workshop Manager in managing the Taxi Maintenance operations and ensure all KPIs are met.
• Ensure operation costs including but not limited to material, manpower and operating are kept within the operation budget.
• Review and enhance the existing systems without compromising quality or service while optimizing cost.
• Manage and ensure smooth day-to-day operations.
• Produce statistics and reports, to review performance and recommend procedural enhancement for discussion
• Establish, implement and monitor safe working practices and procedures.
• Perform routine safety inspections on equipment and sites to ensure workshop conforms to all health & safety regulations.

Job Requirements:

• Degree holder in Mechanical / Electrical / Electronic Engineering discipline or equivalent qualification
• Minimum two years experience in operations environment in Automotive Industry
• Able to build effective relationship with cross-divisional teams
• Proven tactfulness in communicating with others and constructively resolve challenges
• Excellent interpersonal and communications skills

**Position Overview:**

The IT Support Engineer is a key member of the IT department responsible for providing technical assistance, troubleshooting, and support to end-users within the organization. This role involves resolving hardware and software issues, setting up and maintaining systems, and ensuring smooth technology operations to enhance productivity and minimize downtime.

**Key Responsibilities:**

1. **Technical Support:**

- Respond to user inquiries and technical issues via phone, email, or in-person promptly and professionally.

- Diagnose and resolve hardware, software, and network-related problems efficiently.

- Provide step-by-step guidance to users on issue resolution or workaround solutions.

2. **End-User Assistance:**

- Assist users with software installations, updates, and configurations.

- Educate users on best practices for using hardware, software, and applications effectively.

3. **Hardware and Software Maintenance:**

- Install, configure, and maintain computer systems, laptops, printers, and peripherals.

- Perform regular updates, patches, and security measures on software and systems.

- Troubleshoot and repair hardware components as needed.

4. **Network Support:**

- Troubleshoot network connectivity issues, both wired and wireless.

- Assist in setting up and managing network devices, such as routers, switches, and firewalls.

5. **System Administration:**

- Maintain user accounts, permissions, and access levels.

- Assist in the administration of servers, domains, and other IT infrastructure.

6. **Documentation and Reporting:**

- Maintain accurate records of support requests, resolutions, and actions taken.

- Provide reports on recurring issues, trends, and improvements to management.

7. **Remote Support:**

- Provide remote assistance to off-site users, ensuring their technical needs are met.

8. **IT Projects:**

- Collaborate with the IT team on various projects, such as system upgrades, migrations, and implementations.

9. **Training and Knowledge Sharing:**

- Conduct training sessions or workshops for users to enhance their IT skills and knowledge.

- Share technical knowledge with colleagues to foster a learning culture.

**Qualifications:**

- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure

Fundamentals) are advantageous.

- Proven experience in providing technical support and troubleshooting.

- Strong knowledge of hardware, operating systems (Windows, macOS), and common software applications.

- Familiarity with network fundamentals, including TCP/IP, DNS, DHCP.

- Excellent problem-solving and communication skills.

- Customer-oriented approach and the ability to work well with end-users.

- Ability to work independently, manage priorities, and meet deadlines.

- Adaptability to changing technologies and environments.

**Benefits:**

include competitive salary, a dynamic work environment.

Senior Customer Service Executive

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Senior Customer Service Executive is responsible for leading a team of service specialist, delivering exceptional service to the assigned customers and is able to deliver and exceed customers expectation of all the after-sales services.

Roles & Responsibilities:

• Lead and manage a team and to ensure all services are being delivered promptly.
• Review, improve and implement processes to ensure best practices are in place.
• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong coordination skills
• Strong attention to details
• Able to lead and manage a team

Qualification:

• Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Minimum 2-3 years of relevant working experience

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay & Serangoon).

Access your career at dormakaba today!

Job Description:

• Responsible for IT Infrastructure setup, maintenance and operations
• Provide end user support on desktop/ laptop/ printers/ networking and software. Engaged with user by IT request form for the new/ replacement of IT hardware and software installation & configuration, troubleshooting and setup
• Ensure security of data, network access and backup systems
• Good knowledge in network and servers security and problem solving
• Develop, implement and coordinate systems, policies and procedures
• Handle IT projects and system implementation which involve gathering information, designing and planning. Conduct User acceptance test and provide user training
• Manage and liaise with external system vendors such as Sage ACCPAC, ParaDM and HR Payroll system
• Provide advice and recommendations to management on process and techniques for improved work operations
• Handling all the IT functions of the Company and its subsidiary, which are located in Singapore and Malaysia respectively

Requirements:

• NITEC/ Diploma in Information Technology or equivalent
• Strong technical and analytical skills
• Basic networking skill preferably able to setup and troubleshoot
• Able to plan and work independently with minimal supervision
• Positive attitude towards learning and performing hands-on technical work
• 2 to 3 years of support experience in manufacturing sector would be an advantage