Employment Type: Full-time

About the Role:

We are seeking a skilled and proactive IT Level 2 EUCD (End-User Computing Devices) Assistant Specialist to join our dynamic IT support team. In this role, you will be guided to provide second-level technical assistance to ensure seamless operation and optimal performance of end-user computing devices and systems. Your expertise will be crucial in resolving complex technical issues and delivering exceptional service to our users.

Key Responsibilities:

• Assist in Level 2 technical support for end-user devices, including desktops, laptops, tablets, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Collaborate with helpdesk to escalate unresolved issues and ensure prompt resolution.
• Install, configure, and maintain end-user devices and related software applications.
• Support system upgrades, patches, and new software rollouts for end-user devices.
• Manage and update IT documentation, including FAQs and troubleshooting guides.
• Monitor and address vulnerabilities and compliance issues on end-user devices with other infrastructure teams.
• Provide excellent customer service by effectively communicating technical solutions to non-technical users.

Required Qualifications:

• Minimum 1 years of experience in IT support, specifically with end-user computing devices.
• Good technical knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
• Experience with Active Directory, Office 365 and remote troubleshooting tools.
• Familiarity with endpoint security solutions and system management tools (e.g., SCCM, Intune).
• Strong problem-solving skills and ability to work independently under minimal supervision.
• Excellent communication and interpersonal skills with a customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• Exposure to cutting-edge technologies and projects.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter outlining their qualifications and experience.

Join us in delivering exceptional IT support and driving technological excellence!

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Executive to join our team in Singapore.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.
• Manage the project implementation plan & budget; identify the scope of project deliverables at each project milestone; monitor progress & take preventive/corrective action whenever necessary.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports. Clearly articulate and document business requirements. Assess the risks of various solutions and prioritize competing business demands.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Only shortlisted candidates would be contacted for interview.

We are excited to share an excellent opportunity to join our team as a Zscaler L2/L3 Support Engineer.

This role is ideal for IT Security professionals with a strong background in managing and supporting Zscaler services within a dynamic environment.

Role: Zscaler L2/L3 Support Engineer

Contract: 12 months (renewable based on performance )

Location: Changi, Singapore

Employer : NTT DATA Singapore

About Client : A Swiss wealth management group that provides private banking services to high-net-worth individuals, families, and corporations. The bank is known for its client-centric approach, independent advice, and strong financial base

As part of the Security Infrastructure Solutions Team, you will manage L2 and L3 tickets primarily for Zscaler while contributing to the development, operation, and enhancement of IT security services.

Key Responsibilities

Client Management (Internal Users):

• Deliver exceptional customer support with a highly customer-oriented mindset.
• Communicate technical information clearly and effectively.
• Provide advice and assistance for planning and executing virtual events.

Business Management:

• Manage and operate ZIA and other IT security-related services.
• Develop strategies to improve platform performance and stability.
• Design and implement automation strategies for team processes.
• Collaborate with stakeholders to analyse and integrate new features.
• Troubleshoot and resolve incidents, user issues, and initiate bug fixes.
• Maintain technical documentation, including architecture and security parameters.
• Evaluate and procure security systems and tools while applying best practices.

Regulatory Responsibilities:

• Uphold values of honesty, integrity, due diligence, and fair dealing.
• Manage risks and ensure compliance with applicable laws and regulations.

Required Skills

Personal and Social:

• Minimum 5 years of technical, customer-focused experience.
• Strong ability to work independently and as part of a team.
• Effective communication skills with a proactive, solution-oriented approach.

Professional and Technical:

• Analytical thinking and ability to assess impact and prioritize tasks.
• Hands-on Windows and Linux administration skills.
• Proficiency in scripting (Python, Bash/Shell, JavaScript).
• Experience with GIT, REST, Regular Expressions, and automation tools like Ansible and Terraform.

Global Vision Multimedia (GVM) is a regional most trusted end-to-end provider of multimedia delivery solutions for audiovisual, broadcast media, information technology and other related fields that utilize multimedia technologies.

Ranks 8th of 500 Top fast-growth companies in the Asia Pacific. (Source : Financial Times)

https://www.ft.com/high-growth-asia-pacific-ranking-2021

We are now looking to drive rapid expansion across Asia, and looking for a highly motivated candidate to join our talented and passionate team based in Singapore.

As a member of the GVM's Sales Team, you inspire leading MNCs, education and government agencies to work smarter with Multimedia technologies. You advocate the innovative power of our solutions to make organizations more productive, collaborative, and mobile.

We offer the right candidates with good career path growth in a good cohesive working environment.

Responsibilities

• Handle quotations, orders as well as correspondence and fulfil customer needs to ensure satisfaction
• Understand customer needs, keep client updated with new solutions, bring valuable solutions to client continuously
• Maintain good working relationship with customers to ensure high customer retention and significant potential growth
• Register leads generated in CRM promptly and accurately
• Ensure quotations, PO based on customer requirements and executed timely and accurately
• Ensure specifications, drawings and any related documentation are documented in proper manner
• Assist in the preparation of tender documents.
• Liaison with cross functional team to arrange shipment to customer/suppliers, track orders to ensure timely delivery of shipment
• Generate report as and when required
• Handle customer inquiries and complaints promptly, conduct troubleshooting
• Work closely with outdoor sales team and related functions to maximize sales and help meet organizations business goals
• Other functions as assigned by supervisor

Requirements

• Min Bachelor's Degree or equivalent
• Strong computer skill and knowledge with networking and network topology.
• Minimum 2-3 years’ experience as a Project or Sales Coordinator in the AV/IT industry or related field preferred
• Experience in similar role

Compensation:

• Monday to Friday from 9am to 6pm
• Group Medical Benefits
• AWS
• Variable bonus

· Incident Servicing/Customer Support

· Respond to customer queries or issues in a timely and accurate way via phone or email.

· Ensure smooth closure of the incident within the stipulated timeframe according to the incident severity assigned.

· Analyse the available data and find the root cause of the problem or understand the query.

· Able to handle multiple incidents, ranging from simple to complex in terms of difficulty, from different customers simultaneously.

· Assist Team Lead in managing and updating customers for higher priority or critical incidents.

· Prepare Documentation

· Assist Team Lead to create reported issues or queries as incidents in the Product Support Portal.

· Assist Team Lead to review incident updates and documentations

· Contribute to Product Support/Product Development

· Consolidate customer complaints or product improvement requests from Product Support Engineers.

· Feedback to Team Lead on customer complaint(s) or product improvement(s).

· Suggest to Team Lead on process improvement(s).

Job Summary

The IT Manager will be responsible for the planning, implementation and maintenance of all IT systems used by SSVP Ltd and the Society of St. Vincent de Paul (National Council of Singapore) (“SSVP Singapore”) through contract management of outsourced vendors and in close partnerships with SSVP Singapore IT volunteers. The IT Manager enforces the standards and policies in relation to technology, IT security, risk management and project management.

Job Description

• Collaborate with Leadership Management on analysing SSVP Singapore’s IT vision and needs, identify opportunities and vulnerabilities, boost productivity, efficiency, and accuracy to enable the right business decisions. Manage the revisions to the 5-Year IT Vision Roadmap based on strategic and tactical directions agreed by the Board members.
• Take primary responsibility for project implementations for SSVP Singapore, working with approved vendors and end-users on functional requirements, UATs, integration testing, configuration management and ‘go-live’ application support within the planned project timeframe and budget.
• Prepare cost–benefit analysis for management approval when IT initiatives or enhancements are necessary and monitor the vendors to ensure that they are offering the best-possible service and value for fulfilling the business needs.
• Manage the operational relationship with the vendors to ensure that contractual agreements and obligations for service delivery are met. Work with the vendors on areas of concerns and the respective timeframe for improvement.
• Manage and communicate the timeframes and activities for major IT projects including system updates, upgrades, migration and outages to internal stakeholders and end-users.
• Train SSVP Singapore members and employees when required on the use of approved software and hardware; troubleshoot issues and provide prompt technical support when needed.
• Manage the Service Desk function for end-user issues as part of IT Service Management, in the areas of Incident and Problem Management, with emphasis on complying with SLA commitment targets.
• Track and maintain hardware and software inventory as part of IT Asset Management.
• Maintain essential IT infrastructure services covering software and hardware pertaining to operating systems, network services, security tools, applications, servers, email systems, laptops and desktops.
• Develop, collaborate and execute disaster planning exercises and maintain appropriate data backups. Work with business stakeholders on business continuity plans encompassing the agreed recovery plans.
• Responsible for the detection and reporting of cyber and data-related incidents highlighting impacted systems and user groups with timely alerts and announcements to stakeholders and end-user community.
• Manage stakeholder expectations and needs by delivering solutions that meet SSVP SIngapore objectives with timely updates and escalations when necessary.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field, or equivalent experience.
• Three to five years of experience working in IT operations.
• Adequate knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, databases and data storage systems, IT security, enterprise backup and recovery procedures, and systems performance monitoring.
• Basic knowledge of ERP applications such as Oracle NetSuite, SAP or MS Business Dynamics.
• Expertise in implementing, configuring, and testing IT solutions.
• Strong critical thinking and decision-making skills.
• Excellent project management skills and strong ability to prioritize.
• Firm grasp on IT infrastructure, including basic computer networking skills, and operations best practice.
• Basic knowledge and exposure to managing Office 365 environments and understanding Office 365 services, Exchange Online, SharePoint Online, Teams, and OneDrive.
• Familiarity with non-profit operations and volunteer management (desirable).
• Flexible work hours; responsibilities will require the person to work closely with Board members and volunteers; as such, meetings and consultations are often scheduled on weekday evenings and on weekends.

Job Summary

The Water Treatment Marketing Support Executive will play a crucial role in developing and executing marketing strategies that promote our water treatment products and services. This position requires a blend of technical knowledge in water treatment processes and strong marketing acumen to effectively communicate our value proposition to clients and stakeholders.

Key Responsibilities

1. Develop and implement comprehensive marketing strategies to support the promotion of our water treatment solutions.
2. Collaborate with the sales team to create targeted marketing materials, including brochures, presentations, and case studies.
3. Conduct market research to identify trends, customer needs, and competitive landscape within the water treatment industry.
4. Organize and participate in industry events, trade shows, and webinars to showcase our products and services.
5. Manage digital marketing campaigns, including social media, email marketing, and website content updates.
6. Provide technical support to the sales team by articulating product features, benefits, and applications effectively.
7. Foster relationships with key customers and industry partners to enhance brand visibility and reputation.
8. Monitor and analyze marketing performance metrics to optimize strategies for maximum impact.

Qualifications

1. Bachelor’s degree in environmental science, Chemical Engineering, Marketing, or a related field.
2. Minimum of 1 years of experience in marketing support or product management within the water treatment or environmental sector.
3. Strong understanding of water treatment technologies and processes is highly desirable.
4. Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly.
5. Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management).
6. Strong analytical skills with a data-driven approach to decision-making.
7. Ability to work collaboratively in a team environment while also being self-motivated.
8. Technical Skills:

• Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).
• Familiarity with water quality parameters and analytical methods.
• Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. Proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$4200 – S$ 6800.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resume along with a cover letter detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward above required document and indicating earliest availability / notice period required, current and expected salary via email to: [email protected]

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City

• Total control and management function of the information technology strategies, plans and executions
• Daily smooth operations of IT Department, including but not limited to meeting users' requirements at HQ and Outlets
• Explore and develop enhancements of existing systems and software, as an effort for upgrading and cost containment
• Any other relevant IT-projects or assignments, local or overseas
• Requirement
• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in IT/Computer - Network/System/Database Admin or equivalent.

Key Duties:

• Administer and configure infrastructure systems and applications (e.g. Active
• Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Provide L2 support and participate as a team lead or member in projects.

Job Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of 1year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of Cyber Risk and Cyber Security; familiarity with PDPA is highly advantageous
• Experience with Veeam, VMware, and UNIX/Linux is highly advantageous
• Experience in API/Web Programming and Database Administration is highly advantageous

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Position Overview

We are looking for a highly skilled IT Infrastructure Specialist to manage and enhance our IT systems, ensuring efficient and uninterrupted operations. This role suits individuals who excel in maintaining secure IT environments, ensuring compliance with cybersecurity standards, and collaborating within a dynamic team setting.

Key Responsibilities:

• Administer and optimise computer networks and IT infrastructure, including networks, servers, databases, and cloud-based systems, to support operational needs.
• Develop and implement security measures and best practices for data protection and information security, including creating policies, managing access controls, and performing vulnerability assessments and penetration testing.
• Oversee software updates, apply system patches, and maintain hardware components to ensure the security and functionality of IT systems, including storage, devices, and networks.
• Identify and mitigate potential risks to maintain the integrity and security of IT infrastructure.
• Provide technical assistance and troubleshoot IT-related issues for colleagues, ensuring operations run smoothly.
• Train team members on secure computing practices and network safety protocols.
• Carry out additional tasks as required to support the organisation’s IT needs.

Qualifications and Skills:

• A Diploma or Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• At least 3 years of experience in a similar role. Certifications such as CCNS, CISSP, or MCSE are advantageous.
• Comprehensive knowledge and hands-on experience with Windows operating systems, network administration, cybersecurity, and advanced IT technologies (e.g., AI/ML, cloud solutions).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving capabilities, with a proactive approach to diagnostics.
• A professional attitude with the ability to work independently and manage responsibilities with minimal oversight.

This role offers an exciting opportunity to play a key part in maintaining and advancing the IT systems of a progressive organisation. If you are eager to take on this role and make a significant impact, we encourage you to apply!

Position Overview

We are seeking an accomplished Head of IT to lead and oversee the organization’s technology strategy and operations. This role requires a visionary leader to drive the digital transformation of our enterprise resource planning (ERP) systems, IT infrastructure, security protocols, IT audit functions, and artificial intelligence (AI) initiatives. The ideal candidate will have a strong blend of technical expertise, strategic thinking, and leadership skills to align IT objectives with business goals.

Key Responsibilities:

1. ERP Management and Optimization:
   Lead the implementation, integration, and optimization of ERP systems to enhance operational efficiency.
   Collaborate with cross-functional teams to ensure ERP solutions align with business processes and objectives.
   Oversee the migration, customization, and maintenance of ERP platforms.
2. IT Infrastructure Leadership:
   Manage and enhance IT infrastructure, including networks, servers, databases, and cloud services.
   Ensure scalability, reliability, and cost-effectiveness of IT systems.
   Plan and execute IT infrastructure upgrades and transformation projects.
3. Cybersecurity and IT Governance:
   Develop and enforce robust cybersecurity policies to protect organizational assets.
   Conduct regular vulnerability assessments, penetration tests, and risk mitigation measures.
   Ensure compliance with industry standards and regulatory requirements for IT security.
4. IT Audit and Compliance:
   Oversee IT audit processes to ensure alignment with corporate governance and regulatory standards.
   Address audit findings and implement corrective measures to enhance IT controls.
   Maintain documentation and reporting to support transparency and accountability.
5. AI and Digital Transformation:
   Drive the adoption of AI technologies to improve decision-making, efficiency, and innovation.
   Identify opportunities for AI integration across business functions and lead pilot projects.
   Foster a culture of data-driven decision-making and continuous improvement.
6. Leadership and Collaboration:
   Lead and mentor the IT team, fostering a culture of collaboration, innovation, and accountability.
   Partner with stakeholders to align IT initiatives with business priorities and long-term goals.
   Manage vendor relationships and negotiate contracts for IT services and solutions.

Qualifications and Skills:

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in leading IT operations, ERP systems, and digital transformation initiatives.
• Strong expertise in IT infrastructure management, cybersecurity, and IT governance.
• Familiarity with AI technologies and their practical applications in business contexts.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities, with a strategic mindset.
• Exceptional communication and leadership skills, with the ability to influence and inspire teams.
• Relevant certifications (e.g., PMP, CISSP, ITIL, TOGAF) are a plus.

This is a unique opportunity for a forward-thinking IT leader to shape the technological future of our organization. If you are ready to take on this challenge and drive innovation, we invite you to apply.

IT Sales Account Executive/Manager (Government Projects)

As part of a dynamic sales team responsible for identifying and developing key government accounts, you should be adept at spotting new opportunities and be required to operate outside your comfort zone to achieve results.

Responsibilities:

• Identify, develop and manage accounts to achieve sales targets
• Lead, strategise and drive the sales bid process to secure new business deals
• Promote company’s consultancy, solutions and software
• Work with team of pre-sales consultants to prepare tender proposals and presentations

Prerequisites:

• Degree or Diploma in Computer Science, Marketing or Business
• Minimum 3 years of sales experience in corporate function, experience in handling government accounts will have added advantage
• Sales experience in handling government accounts will have added advantage
• Excellent presentation, communication and interpersonal skills
• Sales and Account Management in government sectors (SI) is an added advantage
• Proven track record in winning tenders and deals in the government sectors (SI) is an added advantage

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we're on the lookout for an enthusiastic IT Project Manager to join our ranks in Singapore.

Job Description

As an IT Project Manager at Appvantage, you'll play a pivotal role in shaping the success of our projects. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirements Elicitation: Partner with clients to identify high-level requirements and capture critical business needs. You'll excel at articulating and documenting these requirements, assessing solution risks, and prioritizing effectively.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 1-2 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Senior Analyst, IT Quality Management to lead quality assurance for IT projects, overseeing compliance, stakeholder management, and regulatory audit readiness. He/ she will be involved in defining and maintaining IT policies and procedures within the compliance framework.

What you will do

• Oversee the computer system validation (CSV) process for IT initiatives, such as upgrades to ERP and MES systems, change management and ensure sustained quality throughout software development, configuration, and testing phases
• Liaise with stakeholders across the Quality Management System (QMS) and IT departments and provide comprehensive status updates, promptly escalating any issues requiring management attention and resolution
• Regularly produce mandated compliance reports on a monthly, quarterly, and other periodic basis, in accordance with relevant regulatory guidelines
• Facilitate thorough reviews of requirements and design artifacts, proactively validating their applicability, accuracy, feasibility, usability, clarity, and testability
• Collaborate closely with stakeholders to compile necessary artifacts, evidence, and documentation, ensuring readiness for periodic regulatory audits (e.g., FDA, TUV, GMP, ISO, etc.)
• Develop and uphold IT policies, Standard Operating Procedures (SOPs), and Work Instructions within the overarching framework of IT and QMS compliance.

What you bring

Experience

• Minimum 3 years of experience in IT Computer System Validation (CSV) and/or Change Release Management background in software requirements, development and/or testing activities in a Regulated industry, preferably Medical Devices or Healthcare
• Track record as contributor in providing IT Computer System Validation (CSV) and/or change management support in a senior analyst capacity
• Experience and/or certification in ISO 13485 is preferred
• Good Documentation Practice knowledge and ITIL v3 or v4 certification is an added advantage.

Personal competencies

• Comfortable working with people from various level of management, from operational and working level to senior management level
• Able to work alone and with minimum supervision/guidance
• Ability to handle issues from beginning to closure.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

COMPANY DESCRIPTION

1. Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

• Responsible for the public communications strategies to raise HNF's brand profile and equity
• Manage public relationships through various communication channels and platforms, i.e. website, digital, social and traditional media, campaigns and events.
• Manage and execute HNF publicity campaigns and outreach events; build relationships and regular engagement with journalists, media partners, and sponsors; writing media briefings, press releases, etc.
• Preparation of Annual Report, newsletters, brochures / catalogues, electronic direct marketing and social media content.
• Ensure that HNF:
• Keeps up its visibility with all stakeholders, and maintains cordial relations with our partners, collaborators and relevant government agencies via various communication platformsSupports HNF objectives for fund-raising, outreach and services to the community.
• Maintains personal data (e.g. public members, volunteers, sponsors, caregivers) obtained from public engagement platforms i.e. website, events, campaigns
• Undertake any other duties as directed by the said reporting officer

• Degree in Mass Communication, Marketing or Public Relations preferred
• Minimum 1 year of relevant working experience
• Creative, insightful, anticipates needs and takes initiative
• Proactive in planning and implementation, able to multi-task, independent problem solver, meticulous with good time-management
• Able to build relationships and collaborate with various stakeholders
• Excellent communicator, strong written and spoken English. Bilingualism, and an eye for design is advantageous
• Proficient in MS Office, web, digital and social media. and various graphic design or video editing software

Job Description:

• Oversee daily payroll operations to ensure accuracy, efficiency, and compliance with internal policies.
• Act as a primary point of contact for payroll-related queries, collaborating closely with vendors and HR Business Partners (HRBPs).
• Responsible for statutory payment submission, such as CPF, IR8A, IR21 & NS Claims.
• Submit Government-Paid leaves such as Maternity, Paternity, and childcare leave as required.
• Attend to Finance queries.
• Ensure compliance with policies and legislations.
• Proactively identify opportunities for process improvements and make recommendations to enhance efficiency.
• Support various HR/payroll projects and perform ad hoc tasks as assigned.

Job Requirements:

• 3 - 5 years of relevant HR experience.
• Diploma/Degree in Business Administration, Human Resources, Psychology or related.
• Strong understanding of Singapore Employment Act, CPF & Income Tax legislation.
• Excellent organizational skills with a high level of attention to detail.
• Experience with SAP SuccessFactors and BIPO will be an added advantage.
• Proven experience in leading and managing a team.
• Demonstrated expertise in overseeing system migrations and implementing system changes.
• Must be resilient and adaptable to changes, with the ability to thrive in a dynamic work environment.
• Proficient in MS Office applications.

Job Description:

• Contributes to the growth of the e-commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure.
• Responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners.
• Contribute to revenue and profitability growth across digital platforms
• Monitor sales, promotions, marketing and social media programmes and/or activities over digital platforms and to identify strategic business partnerships
• Coordinate with cross-functional teams on execution of brand, marketing and e-Commerce activities
• Implement customer retention and loyalty programmes
• Monitor fulfilment of customers' orders via store pickup or delivery service
• Coordinate order processing, delivery and returns of customer orders
• Develop, create, and publish high-quality, engaging content (images, videos, graphics, etc.) for various e-marketplaces and social media platforms including Facebook, Instagram, Twitter, LinkedIn, Xiao Hong Shu and TikTok etc.
• Plan, coordinate, execute and host daily live streaming on Shopee, Tiktok, META and other platforms as assigned.
• Track, analyze, and report on content performance and live streaming metrics to continuously optimize and improve strategies.
• Account / Client Relationship Management with the various stakeholders
• Manage a pool of part-time or ad-hoc content creators and live streamers
• Stay up-to-date with the latest social media trends, tools, and best practices to keep our content fresh and relevant.

Requirements:

• Preferably with at least 2 years of experience in e-commerce marketing for FMCG or any related field
• Strong passion in digital and ecommerce environment
• Strong proficiency in using social media platforms and tools (e.g., Facebook Live, Instagram Live, YouTube Live) and e-commerce platforms such as Shopify
• Excellent visual storytelling skills & on-camera presence with a keen eye for aesthetics and details.
• Proficiency in video editing software.
• Excellent written and verbal communication skills in English & Mandarin.
• Ability to work independently and as part of a team.

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: West, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: West, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Junior L2 Production Support (Java-base)

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support. Or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Requirements

• Fresh graduates from local Universities and Polytechnics from 0 to 1 year are welcome
• Must be graduate from IT or Computer Science
• Must have IT background
• Need to have eagerness to learn and perform with commitment

Kindly take note of the following details for shift work

1. Allowance should be included in the monthly hiring rate.
2. Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm
3. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
4. Need to support including night shift, weekends and public holidays

Job Description

Daily operational duties (internal):

• Respond to email and call queries from customers appropriately and in a timely manner.
• Work closely with all internal departments (sales team) & customers for order fulfilment & provisioning requirements in a timely manner.
• Actively monitor order-processing status until case is completed.
• Coordination for daily hardware delivery to customers.
• Attend to first line troubleshooting for customers for mobile services.
• Ensure prompt & timely update of data entry into internal CRM system.
• Check daily reports on customer’s mobility provisioning requirements.
• Develop and maintain positive relationships with customers to ensure positive customer experience.
• Undertake any other Ad-hoc duties as assigned by supervisor.

Daily operational duties (external to suppliers):

• Order submission & procurement of services from multiple vendors to fulfil customer’s orders
• To be the Point-of-Contact with suppliers on daily operational matters to ensure smooth processing and order fulfilment
• Check and ensure accuracy of cost invoiced by suppliers then reconcile & submit bill disputes to suppliers when required.

Job Requirements

• At least 2-3 years of experience in order fulfilment and sales support
• Strong follow-up and co-ordination skills
• Good interpersonal skills to work well with all levels
• Good communication skills both written and verbal
• Good team player with initiative
• Meticulous in numbers and analytical
• Proactive & self-motivated
• Able to work under stress

Job Description

We are looking for a Production Support Lead, to help our client manage and lead a team of production support analysts for systems related to the client’s trading systems (Aspect). You will provide technical business analysis for production support teams and troubleshoot issues to maintain the reliability and stability of systems.

You’ll be working with our client’s stakeholders to lead in assessing, improving the existing systems and onboarding new systems for handover from a support perspective and transition them to the support team. You would be working closely with development and testing teams to diagnose and resolve issues identified by providing insights of domain and systems.

Your Impact:

• Use Agile methodology to organize team as a ScrumMaster and be able to identify items across various workstreams to develop structured processes for issues handling.
• Delivery of process flow mapping within workstreams for transitioning and adoption.
• Articulate technology-based solutions, present in new business situations and workshops, and sometimes navigate complex client situations.
• Be the first point of contact to identify, manage and resolve requirement questions, dependencies, issues and risks with the onshore and offshore team and business.
• Deliver customer value through defining, measuring and achieving SLA requirements for support teams.
• Communicate effectively with the users, stakeholders and dev teams from the client [Strong verbal and written communication]
• Represent team in client meetings, stakeholder calls and will provide reports, updates and insights.
• Ability to understand client systems to handle critical incidents and work with the various stakeholders (Support Team, Dev Team, DBA, DevOps) till issue resolution.

Qualifications

• 10+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end system implementation
• Business and functional requirement gathering with technical knowledge of database system SQL, NoSQL and Databricks.
• Good understanding end to end process flow in commodity trading for physical, derivatives and futures.
• Experience with agile processes and understand of tools like ITSM, JIRA, Opsgenie, Confluence, Azure Systems (Infrastructure, ADF, Databricks, Storage Explorer, Service Bus)
• Ability to work with cross-functional teams developing business and systems requirements, user interface design and prototyping, data modelling, and system design
• Good knowledge of Microsoft Office tools and Microsoft Power BI

Set Yourself Apart:

• Hands-on experience with product configurations, design, and implementation of CTRM Systems Open Link, Allegro or Aspect etc.

Company

At CoNEX Healthcare, you can begin a life-long career of exploration and innovation, while helping to champion healthcare innovations for all, particularly in patient safety, nursing productivity and independent ageing. You'll thrive in a closely-knit and driven multidisciplinary team with purpose, breaking down barriers to innovation in a purposeful and productive healthcare ecosystem.

Learn more about CoNEX Healthcare here: www.presage.health

Job Description

The software support engineer is responsible for providing technical support with the Pre-deployment setup and post-deployment support from end-users in Hospitals, Nursing homes or other healthcare institutions.

• Assist with Pre-Deployment setup; preparation of device software after hardware assembly.
• Perform Software Updates to operational devices whenever needed.
• Perform diagnosis, and troubleshooting of technical issues.
• Provide Technical support (L1/L2) to users. There will be occasional need to respond to system issues beyond working hours on a 24/7 basis

Job Requirements

• Experience with working in Linux OS environment.
• Knowledge in working with Edge devices and peripherals (e.g: Bluetooth, Wi-Fi technology, Device Networking, etc.)
• Programming skills preferred (Bash scripting, Python, C++).
• Good communication skills and experience in working with end users on providing technical support.

Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for an experienced and highly motivated individual for the Technical Support role.

Responsibilities:

• Provide customer support by answering phone and email enquiries
• Primary investigation, information gathering before escalating to internal team for further diagnosis
• Manage operational issues/risks in a timely manner; escalating when necessary
• Keep track of service requests to meet service KPIs
• Follow standard operating procedures, and respond professionally
• Communicate effectively between customers and development team on escalated issues
• Understanding of issues raised by customer
• Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
• Serve as a key point of contact based on agencies assigned
• Cross functional collaboration: You are required to work with different teams within our organisation to meet the needs of our business.
• Escalate critical issues / roadblocks to the Technical Support Team Lead

Requirements

• Minimum polytechnic diploma in IT, computer engineering, or relevant experience
• Preferably have knowledge in cloud services (eg. Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Preferably have knowledge in ticketing system (JIRA)
• Good interpersonal and communication skills
• Strong analytical and problem solving/troubleshooting skills
• Strong interest in technology
• Ability to communicate highly technical information to both technical and non-technical customer audience
• Ability to work independently and as a team in a dynamic environment

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment.

You also represent to us that you have obtained the consent of your referees when you disclose to us their personal data for the purpose of conducting reference checks.

The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policy

We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.

Apply for this job

Location: Singapore (with the flexibility to work from home) and come to office as and when required.

We are looking for someone with CAT-2A Clearance

Required Skills:-

Database: HANA, MS-SQL

Operations: 24x7

Responsibilities:

• Database Incident Management, Event Management, Outage Management & Service Request Management
• Root Cause Analysis
• Support standard/non-standard Build activities
• Provide Database support to RDBMS such as HANA Database
• Supporting Backup & Recovery
• Alert handling and optimization
• Decommissioning of system/server as needed.